[Resolved] Intex Mobile / Intex Technologies — worst customer care service

abkadam

from Chennai, Tamil Nadu

Address:

Thane, Maharashtra, 421301

I am akash.b.kadam. I am from kalyan Maharashtra. Your company service is to much slow process for reapring the my phone intex cloud s9 is submitted by 25, aug, 2017.i am waiting from 1 month and 11 days now till my phone not repaired .my phone problem is micc and touchpad .i want my phone as quick as possible. Now i think that intex customer service is too much poor jobsheet no.[protected]T001.

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Aug 7, 2021

Complaint marked as Resolved

Intex Technologies customer support has been notified about the posted complaint.

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Comments

Intex Technologies Customer Care

from New Delhi, Delhi

Verified Support

Hi Akash, We apologize for the inconvenience. We’re checking this with the service team and the needful will be done for you at the earliest. Kindly allow us 24-48 hours and we'll get back to you. Please wait.

Regards | Team Intex

Intex Technologies Customer Care

from New Delhi, Delhi

Verified Support

Hi Akash, Hope you've heard from us.
The needful is being done for your concern and we'll get in touch with you again with further updates. Please wait.

Regards | Team Intex

Intex Technologies Customer Care

from New Delhi, Delhi

Verified Support

Hi Akash, An alternate phone model (Aqua Crystal Plus) has been offered to you as replacement.
Kindly share your agreement on this and allow us to process the replacement for you.

Regards | Team Intex

abkadam's [Complaint's author] reply, Sep 14, 2017

I don't want this phone. I want my intex cloud s9 or else Intex Elyt e7

Intex Technologies Customer Care's response, Sep 15, 2017

Verified Support

Hi Akash, These are 2 more models that can be processed as replacement. Please check and confirm.

1) Aqua Shine 4G
2) Aqua Lions 3

Regards | Team Intex

Intex Technologies Customer Care

from New Delhi, Delhi

Verified Support

Hi Akash, We're processing Cloud S9 as replacement and the same will be made available to you by Wednesday, 20th Sep'17. Please wait and we'll notify you accordingly.

Regards | Team Intex

abkadam's [Complaint's author] reply, Sep 16, 2017

Now I waiting for my mobile 52 days for replacement such a slow process & this my last intex phone because of your poor customer service.

Intex Technologies Customer Care's response, Sep 20, 2017

Verified Support

Akash, There will be a delay in delivery by the courier partner and the handset will be made available to you by 22nd Sep'17. Please wait and we'll get in touch with you to confirm the collection.

Regards | Team Intex

abkadam's [Complaint's author] reply, Sep 22, 2017

What is your problem intex team ? when i get my Mobile. now it's 58 days i am waiting for my mobile.

abkadam's [Complaint's author] reply, Sep 23, 2017

Such a worst customer service. Muje toh lagta hai ki aap record banaoge 60 days ka.aise he service hai isliye koi intex mobile leta nahi ye toh appne had kardi...

Intex Technologies Customer Care's response, Sep 23, 2017

Verified Support

Hi Akash, Kindly visit the service centre post 4 PM today and collect the handset.

Regards | Team Intex