| Address: Mumbai City, Maharashtra, 700056 |
| Website: www.intex.in/SupportIntex/Index |
To, intex technologies (India) ltd.
Dear sir,
I submitted my mobile model no - intex aqua sense 5, to intex service center at emall in kolkata, west bengal, on dated 27nd of august 2016, which is already in warranty period, service center found issue only touch pad. Service center updated to come after working 15 days & when they got the head office conformation e-mail; they will give me the job sheet no.
Many time i called at service center but there was no such response. After long balance deduction & shouting over the phone they give me the job sheet number on 06/09/2016, which was –[protected]t001.
I visited after day by day they told me to wait & wait, the parts still now not in head office also and they will call me one my phone get repaired.
Now 30 days over, its 27 th of september, 2016 neither i received single call from intex nor from the service center.
So please tell me what kind of service you people are providing to customers. No use of calling customer care as they are not aware of anything they told contact service center, service center pointing out contact customer care.
If my phone has such a major issue they why can’t they replace the phone, instead of keep me waiting.
Either si i am requesting you please replace my phone any provide me asap as i m tired with following with customer care and service centre or i will take the necessary action.
All of you know the precious festival in kolkata is durga puja, if i am not received my phone before our grand festival it will be worst experience for yours coz intex not give me the phone without any cost, so...
Already i was taking with my lawyer & respected consumer forum officers. I also get in touch with media; they told me they will look after the e-mail reply.
Awaiting for your positive response.
Thanking you,
Santanu ghosh
Mob: [protected]
Intex Technologies customer support has been notified about the posted complaint.
I need to search my lost intex mobile while travelling on Wednesday
Pls call me on : [protected] Mumbai, India
Thanks | Team Intex