Intex Technologies Complaints & Reviews

I bought a intex aqua speed phone in last july. it has been having charging problems since. i changed 3 battries in one year. Now it went dead in may end and is in the service center since then. details are as under:
S.G solutions
Shop No..32, C.S.C No. 4, HDFC ATM, Rohini
Sector 2, New Delhi
jobsheet number:[protected]T001 created on 6/6/16
serial number of the product : [protected]

They reported that the motherboard needs to be changed. but they don't have it with them. so the delay.

please speed it up and look into this matter. what kind of service centers are these that they don't have basic parts like battery, charging jack and motherboard etc.

this is my phone's 4th visit to the service center in one year. not satisfied with the product at all!! and pathetic service!!

kindly revert back at the earliest.

Shaloo Gupta
[protected]
[protected]@gmail.com

Same complaint submitted twice, this time other authorised service center in sector - 7 rohini named digitex telecom .Its a pathetic service center in 26 mt plot very small, major problem in staff attitude also misguiding by saying you that you have repaired this set outside other way their system shown that earlier also it has submitted in service center only . so they have misbehaved & refused to take the set which is under warranty ...later on i have contacted first service center they have completely denying all allegation which second service center has made ...
issue : their behaviour, wrong attitude behaving like they are providing services free of cost or we have done major mistake by buying this product ...

strict action require by the company of his this service center .

18.05.16 i went to service center for charging problem aqua 4g+"mobile techno zone (icp:silchar), amazadiya complex 1st floor. gopal ganj thane road silchar - 1". my job sheet no. is[protected]t001 till now i have not got my mobile. and i complain 2 times in customer care, complain no.[protected]tmc, and [protected]zqqz. how many days need to repair a mobile phone.

Dear sir, i have purchase mobie from flipkart on dated[protected] order id od[protected] product mobe834kmp6sffqs wid no. vo41903
Intex aqua 3g pro imei/serial no. [protected] ([protected]) sir i am going to local mobile store (jai bala ji telecom b-13 farm complex, near krishna dryclean suratgarh dist sriganganagar contact [protected]) for claim the warranty for brakeable insurance he is say to me i have not give to you online product warranty not sent to approval in department i rec. the warranty of this shop please provide me the the forther detail.

Intex cloud swift 4g was purchased on jan. 29, 2016 through shopcj.com. battery of the phone have got defective within 5 months and your authorised service center i. e pratham services, nagpur did not replaced its battery though it was under warranty period of six months. it is a vital deficiency in service of the intex technologies and not other than cheating with customers.
The defective battery may be replaced on priority basis and i want proper service of my mobile phone as soon as possible.
My email id is [protected]@gmail.com

I purchased aqua star 2 mobile phone on 15/07/2015, after few months got some problems. hence i contact your authorized service centre 'syscomp electra ' 4 (6) s. n. banerjee road, barrackpore, phone [protected], and as per their advice i gave him my mobile for repairing on 11/05/2016, manual doc. sheet no. 1918 & net doc sheet no 521/4. after that i contract several times but not get any answer.in the mean time on 29/06/2016 i also contact your person mr. sandip maity (mo. no.[protected] he gave me some assurance, but no result found. also contact mr. babu sona das of sys. electra (mo. no [protected]), his coments in intex is 'vogus' company, hence the problem is arised. please give a suggestion what i do now., my name biswanath roy, mo. no. [protected], email : [protected]@rediffmail.com.

Res sir/mam
I had lost my intex aquaq7 in bhopal, whose 1st imei no. is [protected] and second imei no. is [protected] and in which there are two sim [protected] plz help me to locate my phone of above imei and to get the details of new inserted sim in my lost sel phone kindly i will be obliged mohd. kasim shah [protected] my phone loss 2 month ago plz help me
Thanks

Dear team,

10 days before i have submitted my mobile phone intex aqua star ii (white) 2 gb ram, 16 gb internal at bhandup intex service center for repairing.

Today i was visited again to service center for inquiry about my phone and i got the update i will receive another phone "intex aqua star 4g" after 2-3 days.
But this phone configuration is very low as compare to my phone.

I don't want this low configuration of phone, i want same phone or higher.

Please suggest.

My intex aqua power hd had a problem of not showing both the internal and external memory simultaniously .I have given it to service center but they are not solving the problem and made me round their office .they are just keep making excuses and i am not a single one who is suffering from their service. at starting they told me that the because of softwere but now they changed the mother board twice and still they dint give my cell phone back.

Actually, I don't understand why they call it service centre, torture centre would be a better name. So I too went for rectifying the issue I got in my Intex aqua power HD within 5 months of purchase. As usual they said it would take 15 days. When I went on 16th day they urged me to come next day. I didn't said anything I went back to my home. Next day when I went they repeated the same line that till tomorrow you Will get it. Next day when I went they said we have send your phone to head service centre i.e. in Lucknow and it would be delayed for two more days. Finally after two days when I went, guess what..?? They urged to come after 4 days. When I raised my voice they said that's not in our hand. Trust me it's so frustrating.
Help If somebody can...
Here's Jobsheet No.[protected]T001

Defective mobile handset intex aqua Q2 third class service center
yavatmal the are abusing to customer, service center not taken responsibility
he said your can go court, and take action it is not my responsibility please check may complain against service center and company intex mobile fraud proud products please no purchase intex mobile its my request

On 24th may'16 i gave my handset (Aqua power+) for repairing to intex service centre, pimpri, pune for malfunctioning of the above (Vide job sheet no.[protected] t001);they called me on 26/05/16 to take my handset duly repaired. But i noticed earlier problem is sustained as it was earlier. They informed me problem is associated with 'touch-screen', it will take 10~15 dys. Time, since the part will be procured from delhi...
On 08/06/16 again i received another jobsheet no.[protected]t001 of the same (Not clear the reason!!) & till date i am yet to receive my handset.
I would raise the issue why it is taking more than a month time to resolve it from a co. Of repute like intex. Is it acceptable to any customer???
Really i feel very sorry to say such worst service rendered by a co., even the product is still under warranty.

This is with reference to my intex aqua power plus 16gb white mobile.

After facing problem, first of all, adaptor of my device was replaced.

When second time it was not creating problem with usb port, the board was replaced by the service centre.

Now, there was a problem with its camera, its touch screen was not working battery was not being charged and the mobile handset was getting too hot. For this purpose, i sent it to the mobile service centre about 30 days ago. But till date, i have not received back the repaired mobile. I am facing problems in absence of my mobile phone.

First job-sheet number for repair of my mobile was[protected]t001 second job sheet no. Was[protected]t001 and the last recent job sheet number is[protected]t001.

Toll free complaint id no. Is comp. No. [protected]bkv

Dear sir/madam,

I had purchased an intex bravo (White) mobile phone with m_imei no. [protected] from future forward, dwarka, g - manish gouri plaza -10, 4, sector 10, dwarka, new delhi, delhi 110075 (Jupiter mobile) [[protected]] in the month of april, 2016.

Within 3 or so months the screen of the phone got automatically white and black while my phone was in my shirt's pocket. I was stunned to see that as i wanted to make a very urgent call.

I reported the matter to the dealer mr. Mridul who at the time of selling the product assured me that any default within warranty period will be handled by them at the shop from where i have bought the phone. But when i reported the fault in phone to them, they straight away refused to look into it.

I have bought the phone by seeing the company name and image but the poort quality of service, i am stunned. The dealer is telling me to go to service centre which is far away from my place, i. E., dwarka, new delhi and for which i have to take a leve which will cost me a day's salary which is more than the cost of the phone.

I, therefore, request you to kindly take immediate step to get my phone replace at the earliest and take action against the dealer for indulging in corrupt trade practices failing which i will be forced to move the consumer court.

Thanking you in anticipation,

Sumit malhotra
M. [protected]

I had submitted my aqua trend handset on 14th june 2016 at vashi gallery for repairing the touch pad and the charging issue. They are not working on the Issue and every time I call the are giving me the same revert that give us some time. I asked how much time n how many days more?But they are not giving any commitment. Is they the way you provide customer service? They always ask me to call after 2 3 days and n say will submit the cell on friday then again i call then the keep on extending but when I call again they are like the part which we had ordered is damaged and all stuff. Nitesh and Sushant are the not giving me any proper information. Plz see to the matter n ask them to do the needful at earliest.

I gave my phone for battery change on 15th of june 2016, for battery change and they had informed me that i will get my phone within 10-12 days. Accordingly i called back on thursday i. E on 23 & one lady answered the phone asking my job-sheet number & name, & she says your phone is ready please come & collect. I went there on friday to collect my phone & i get a answer - "its not ready mam"

I would definitely need answer now that why had you kept such careless staff??? A guy there said that - "sorry its that girl's fault, your battery is on the way from gallery".

Now, because of that girls fault, i cured travelling expenses & it was raining heavily that day as well. Who will pay me for that tell me?? Intex??? That girl??
No right?? Nobody will.

Today, its 13th day (Monday) so i called expecting they will ask me to come and collect my mobile. But no, as usual i get a reply saying i dint got a battery yet.
Will you please tell me that the battery which was on the way on friday had not reached vashi intex gallery yet??
I am so damn surprised by these terrible services.
Please help.

My name is shekhar bhalerao. My phone is aqua plus mobile.. Repairing service center vashi, navi mumbai, maharashtra - 400706 last 14 may 2016..45 days.. My warranty 16 june 2016 for end... Mobile battary not my.. And mobile damage... Mobile is white but after repairing golden colur tuch pad not a well repairing and not a solve problem... Please call me... And provide new phone... I am stupid purches intex mobile...

Company should not give their franchise of repairing the handsets to such lethargic agency.
They took tooooooo long to repair phone.
Every time they are not fulfilling their commitment as Intex cloud power plus given to Care communication Ahmedabad for repairing on 28 may '16 and till 25 June, the said hand set not ready for replacing charging socket replacement and now informed us that they sent to it Delhi for repair, why they have delayed sending to Delhi for one month time and loosing the co. Image.*

I have intex acqa power plus and having some problems in it. I deposit the same to intex service centre, dampier nagar, mathura on 21 may 2016 (Jobsheet no.[protected]t001). I went their two times when i received call from there but they says that the mobile has not been repaired till date come after two days. Now when i went there on 23 jun 2016 they told me that i take off my mobile. When i said them to show the proof the all shut their mouths.. I have the original receipt dated 21 may 2016 when i deposit the mobile to service centre. You are requested to do the needful in the matter at the earliest otherwise i have to go to police and consumer court for the same. My mob no. Is [protected] and email id. [protected]@yahoo.com

Sir i have deposited one intex aqua power plus cell phone on 5/5/16. 50 days are passed but no suitable response is received. Most of the time call is unattended. When personally met they say within next week it will be handed over. More over the phone is within warranty period. The service center is situated at barrackpore, west bengal. I have already sent an email to intex, though i have not received any reply. Please do the needful.