[Resolved] IRB Infrastructure — toll collected twice on mumbai-pune expressway | |
Last Week Sunday, 24 June 2018, @ 15:32, I crossed khalapur toll comming from Lonavala to Panvel. I was charged 138 rs at khalapur toll (MAHARASHTRA) by cash, attached is the receipt. After 10-15 mins I received message from ICICI Bank for my ETC tag Account No. 20663687 on 15:40 that 138 rs are charged and debited from my account. The person on the toll counter was completely aware that I have paid the amount in cash and though he had deducted amount from ETC Tag. Attached are the photos of cash receipt as well as text message from ETC account. Regards, Nirnay Patil Email: [protected]@yahoo.com Mobile: [protected] Was this information helpful? | |
Aug 8, 2018 Complaint marked as Resolved IRB Infrastructure customer support has been notified about the posted complaint. Verified Support Jul 07, 2018 IRB Infrastructure Customer Care's response Dear Sir, Greetings! We are in receipt of your email dtd: 05.07.2018 relating to double payment o[censored]ser fees through Cash and Fastag at Khalapur Toll Plaza on Mumbai Pune Expressway, registered under ‘Indian Consumer Complaints Forum’ portal. At the outset, we sincerely apologize for inconvenience caused to you. We hereby inform that the matter has been investigated by us and clarify as under: 1. We have verified our accounts and confirm that we have received an additional amount of Rs.138/- and the same can be refunded. 2. It may be noted that details of valid Fastag on a vehicle is automatically captured while crossing toll plaza and accordingly payment is deducted. If the person at toll booth fails to notice the same, cash payment is asked. It is advisable to inform about Fastag affixed on the vehicle before making cash payment. 3. You are requested to contact your Fastag issuing bank to raise a charge-back request for refund of this amount. The same shall be credited to your bank account. For any further assistance or clarification, please feel free to write back to us. Thanking you & assuring you of our best services at all times. Thanks & Regards, Customer care – IRB Infrastructure Developers Ltd. | |
3 Comments | |
Comments
As I am a teacher, I have to face the problem of transfer from one place to another. What are the legal documents for local vehicle to get the free concession from toll charges.
Reply
Toll was deducted twice on 10th oct at khalapur...once through cash n first when they tried fast tag...they informed us that fast tag wasn't working..so we paid thru cash...but later recived msg of deduction of. Balance
Toll was deducted twice on 10th oct at khalapur...once through cash n first when they tried fast tag...they informed us that fast tag wasn't working..so we paid thru cash...but later recived msg of deduction of. Balance
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