IRB Infrastructure Complaints & Reviews

I was travelling on 19th april 2019 from mumbai towards chakan by car on mumbai pune expressway. At khalapur toll plaza i entered etc lane for toll payment by fastag. The attendant there told i have insufficient balance. I insisted that the wallet has sufficient balance as i had checked and deposited money just 10 mins before entering toll plaza. He did not allow us and took rs.230 for talegaon exit (Receipt attached) but after leaving when i stopped near lonavala for a break i checked my fastag account and to my shock rs. 109.06 (Paytm transaction stmt attached) had been deducted. I thought of informing the same at next toll at talegaon. The chakan exit at talegaon is only one lane with cash and etc both. I entered the exit and told the attendant i have already paid 230 by cash so pkease reverse my fastag deduction of rs.109.06. He told me he cannot reverse but to my shock again he deducted another rs.138 (Paytm transaction stmt attached). I asked him why are you again deductibg money when i have showed you the cash receipt. He said system has deducted the money i cannot do anything. I asked to see the manager to which he simpky said go and check. He pounted to someone not looking like manager there. I again politely told him my problem that i have paid cash already and i want to get the fastag transactions reversed since you are deducting money twice. He rudely told me noone can help you here. Ask your bank to refund it. I told why will my bank refund as you have taken the money. He started using fowl language and expletives askung me to leave. I asked him for resolution again or tell me how or who i can approach again. He again said go to your bank and again aggressively using bad mouth. I had no option but to leave and put a complaint here for the refund and strict action should be taken against talegaon toll personnel who instead of helpibg people in distress are robbing them and then using goondaism to shoo them away. I think not many people would be claiming their money back like me and the robbed amount going to the toll managements account. This is clear robbing.
Its a software which can technically do anything. It can reverse, deduct, block anything. But since these people want to rob they just don't do it.

I want my money to be refunded and hope govt which is asking people to embrace technology for ease, safety and convenience should put grievance cells on each toll for such toll irregularities. Also, i didn't find any policemen there when those toll guys were being aggressive.

I hope i don't have to escalate this to road ministry and no one goes to such mental harassment.

I would like to draw the government’s attention to the deplorable condition of road along with somatane phata to hillock tower (Pune - mumbai service road) section of the road.
It has been almost 4-5 years since the road along this route has been in a dilapidated state due to total neglect of the department of roads which is the least bothered about repairing it.
There are a number potholes causing much difficulty for drivers to navigate vehicles and many passengers have met with accidents that could have been avoided had the department of roads been serious about the difficulty faced by the people
Other roads in areas where government officials and vips live do not take much time for maintenance, but it is the areas where we, the general people, live that repairs to even the busy roads are delayed too much.
Please help as many family member leaving in dark, as there is no pole light available in the road.
Please call me on below number, to aware current situation which we are facing. This is time for voting and if this is not sorted out, all families already decided to put our vote on nvota.
Regards,
Anil aghao, hillock tower, somatane phata, pune - 410506
Contact no : +91 [protected] / manish patel : [protected]

Toll booth anewadi & khed shivapur traffic management on saturday & sunday.
Staff is not handling traffic at tool booth only money collection is there duty. Peploe has to wait 15-20 miniuts to reach at tool. Several times there will be fight between drivers and booth employee. No mechanism to handel traffic. Every saturday sunday huge traffic at anewadi & khed shivapur toll both. No traffic managment system. No proper barrication at place. Always 1-3 lanes closed. Afart from 2 closed lane one vip lane blocked. Toll collection employee misbehaving with vehichle owner. Road quality also not good. 40% road is under construction since last 6 years.

As per rc book of my car vasad toll to my home 24 km, so due to this range i am not able to get monthly concession pass of 250 rs/month. (Range - only 20 km). Total distance used by me on nh-8 is 20 km from chikhodra x to nandesari x by personal car.
Toll rate one side is 60 rs which is 3 rs/km, per day 120 rs toll for 40 km which is too high for local district person daily commuter. I have wrote lot of mail but no proper justification. Irb told like this is nhai procedure we just follow, but the toll rate is extremely high and somebody should reviewed and edit the policy. How can local district range people will pay 120 rs for using own personal car for total 40 km for daily job.

Now i have only last option to get some feedback for anand district people from you only, no body is replied, like ar. [protected]@nic.in, v. [protected]@nic.in, nitin. [protected]@nic.in, [protected]@mygov. Nic.in

Even no reply of my mail from above government officer.

Thanks.

Hello,

I was traveling from mumbai to pune on[protected] and toll fees are rs. 230 in total. I am using fastag for toll on mumbai-pune expressway.

At khalapur toll plaza, the toll amount deducted was rs. 138 and at talegaon toll plaza also rs. 138 was deducted. Which means i paid rs. 276 for my journey via fastag.

Same happened to me on[protected] while traveling from pune to mumbai.

Please see the attached statement, i have highlighted in red box where i am charged rs. 138 at both the times instead of rs. 138 and rs. 92 at first and second toll respectively.

Please arrange a refund of rs. 92 back to my fastag account as extra amount has been deducted.

On 24th february 19, while travelling from mumbai to pune, i paid rs.138 by paytm fastag at khalapur toll plaza and had to pay rs. 138 at talegaon toll plaza by credit card instead of rs. 92 as fastag was not detected at booth even by hand held fastag reading machine. So i paid rs.46 extra for toll.

Same thing happened on 25th jan 19. While travelling from pune to mumbai, i paid rs.138 by fastag at talegaon toll plaza and had to pay rs. 138 at khalapur toll plaza by credit card instead of rs. 92 as fastag was not detected. I paid rs.46 extra for toll. I have attached toll receipts and fastag statement as evidence.

What is the use of fastag, if i have to pay rs.46 extra every time, due to faulty fastag reading machine. Please let me know how the extra paid toll rs.92 can be reimbursed and what action to be taken in future if same thing happens again or i should stop using fastag if nothing can be done. Toll collecting person says you have to pay rs.138 only also most of the time fastag paid transaction sms is received late after almost 2 hrs.

As i m frequently travelling to karjat and uses
Shedung toll and observed that very rarely all the toll booth are functional and the staff is very lethargic, very slow in their work as compared to the vashi toll plaza or mulund - airoli toll plaza.
Today morning around 8 am while i was travelling towards mumbai only 2 booth was functioning and there was heavy traffic and to reach to the toll booth i had to spend more than...

This is to inform my bank account has been debited twice but since it was showing error your toll person asked me to pay by cash. Below are the 2 smses debiting my account
Boi - rs 230 has been debited to your ac xx6062 from pos-mhaiskar infrastract on 12-02-19. Avl bal 1032.94.
Boi - rs 230 has been debited to your ac xx6062 from pos-mhaiskar infrastract on 12-02-19. Avl bal 802.94.

Bank of india account is [protected] and ifsc code is bkid0000533 and account name is rrupa k thorat.
Also attached is receipt of the toll paid in cash.

Please return 230*2 = 460 back to my bank of india account.

I am a regular user between kokapet point and patancheru point on orr hyderabad. On 30.01.2019 eening at around 5.25pm we had an unpleasant situation at kokapet exit. The attendant at the toll plaza picked up a quarrel with other user causing inconvenience to others. He failed to clear the traffic nearly 10 mins resulted missing an important business appointment with a corporate client. Though there is a second gate available he refused to clear the traffic and inturned he abused us by using unparliamentary expressions.in this connection i request you to take a stringent action against the erraned employee. The pic of the attendant and exit slip are attached for your reference and necessary action.

I am a regular user between kokapet point and patancheru point on orr hyderabad. Today(30.01.19)evening at around 5.25pm we had an unpleasant situation at kokapet exit. The attendant at the toll plaza picked up a quarrel with other user causing inconvenience to others. He failed to clear the traffic nearly 10 mins resulted missing an important business appointment with a corporate client.Though there is a second gate available he refused to clear the traffic and inturned he abused us by using unparliamentary expressions. In this connection I request you to take a stringent action against the erraned employee.The pic of the attendant and exit slip are attached for your reference and necessary action.

I had travelled to bhavnagar between 05.04.2018 to 09.04.2018 by car having fast tag.
Proper toll amount was deducted at boriach toll plaza during the travel. However additional amount was once again deducted from my tag account in the month of august for the same trip.
Rrn number are as under
Date 09.04.2018 rrn [protected]/[protected] toll debited rs.60 and against adjustment toll debited on 07.08.2018 rs.265
Rrn...

While travelling from pune to mumbai on 9th jan 2019, toll of rs230/- was paid by me through my citibank credit card at 4.44pm. The toll person told me that the payment did not come through and the payment is cancelled
I gave the card again and this time (At 4.45 pm) the card payment was done correctly
But i got notification from the bank that 2 payments are done at 4.44pm and again at 4.45 pm both of rs 230/- each!
Car regn no. Mh04-hx-0221

I travelled on express high way on 2nd Jan. 2019 from pune to mumbai. I have paid rs. 230 on counter. Via debit card.
Transaction no is [protected].
Also rs.162 charged via fast tag at malegaon. And rs 92 charged at jhala our. My vehicle no. Is
mh12 qm 7724. Screen shot of sms for fast tag and toll receipt are enclosed. Pl arrange for refund of this .

On 28-Dec-2018 I was charged Rs. 115 at Khalapur toll despite the fact that I had taken a Rs 173 receipt in cash. Can you please reimburse my 115 Rs?
I have fasttag setup in my car. Also tried reaching to paytm to get this sorted, but to no avail.
In case there is ny specific avenue to raise this issue, do let me know of the same.
I was traveling in MH14GN9986. Gave 173 Rs for toll at Khalapur toll by cash, which was vakid till Pune. But then, when I passed the Dehuroad toll, I got a message of 115Rs charged against my fasttag!

Boy at Plaza told that fast tag is off So he charged by cash
I hv got receipt and after few minutes I received the sms

Dear Customer, ICICI Bank FASTag linked vehicle no. MA3EWDE1S00E54513 has been debited with Rs 138.00 on[protected]:16:46 for toll charges with trip number[protected] at Khalapur Toll Plaza Plaza on[protected]:10:06. Avl. bal. is Rs -75.12

At all toll plaza there are board of swachh bharat and none of your employees follow it. Whenever at exit of toll gate i ask them to throw toll tickets to dustbin then their reply is we don't have dustbin and we will throw it on roads only. I have registered complain multiple times to nadiad toll booth operator and their supervisor but no action has been taken yet. If you people do not want to follow your own guidelines then why to show off by user cleanliness banner.

Toll plaza - irb choryasi = kamrej
Car no: gj-01-hv-5138
Transaction id :[protected][protected]

This plaza is free for surat residents. I passed through last line which is for car and shown license for confirmation and they allowed me to go but after 2 min i received message from my bank that 70 rs. Toll has been taken by your toll.
This is not suppose to happen.

Today morning i spent more than 10 minutes at dehuroad toll plaza. There were only two cars before me. The first car had some dispute.

The staff should have taken that car at side and dealt with them. I lost valuable time. I need compensation of rupees 2000 for valuable time loss.

Also, you must train your staff so that in future people need not loose time.

Dr. Sushama vale
[protected]@yahoo.com

Respected sir/madam, myself aj d. Mehta from vadodara, gujarat, india. I am presently completing my degree from sardar vallabhbhai patel institute of technology, vasad, gujarat. Our institute is exactly located in vasad on n. H.8 behind the state transport depot. Most of the students commute from vadodara which is approximately 25 kms from vasad. The issue to be shared with you is about the toll plaza located at vasad which is built on n. H.8. Respectively. So, this is to inform you that we need to pay the toll tax of inr 175 (Return ticket) daily. This leads to very high transportation cost. Our institute is just 1 km from toll plaza but then also we need to pay the toll tax of inr 175 daily. So please a positive responce for this. I hope to receive a thankful reply from your side regarding the same. Thank you sir/madam. Hope you are having a nice day. Jai hind

On tall. Units if there is line of 2 kilometers still your people don’t want to clear lines they just want to collect tall tax. After requesting him he don’t want to clear just want to collect tall tax. After telling him for complain he told me no problem u put video for complain i’ll become hero. So he don’t care fore anything just wants to collect tall tax weather people suffer for long ques & loose time & fuel also.