Ixigo Complaints & Reviews

I booked a ticket from shimoga to bangalore on 28/01/2019 but the booking was failed i have still not received the refund for ixitr[protected] pls mail me the details at [protected]@gmail.com mahesh, sorry! Booking for your shivamogga town (Smet) - ksr bengaluru (Sbc) train with booking id: ixitr[protected] was not confirmed. You can re-book your ticket at no additional cost till 05:09 pm: https://ixtr.app.link/pQSLNnunQT post that, refund will be initiated, which will be credited to your account within 5 days.

This is wrt to trip id[protected], I had booked spicejet flight goi to bom of 17.35 18.04.19. I was redirected to clear trip and Until confirmation of payment it showed 17.35 and in final itinerary d time was changed to 5.25.
On having noticed that, i only tried to see what would be d cancellation charges n next minute I received a mail dat cancellation is made and refund processed.
On enquiring I have been told dat the cancellation was done by me but I am 100% sure I have not proceeded with cancellation. In fact if I had to cancel why would I cancel through ixigo n not on spicejet directly, wen I very well know that I would be at a loss of 3k if I do it through ixigo.
Either provide a proof dat I have done it or else refund d entire amount. Next line of action would be to go to consumer forum. Thank you.

Dear Sir,
This is to inform you that my train ticket hasn't been booked but the amount was deducted from my bank account. I have paid via phone pe. It's an amount worth of 953/-. This type of issues really brings a flak on the company.You guys also charged gateway charges.which is not collecting by irctc. I've booked the ticket through IRCTC with an amount of 940/- after the failure on your platform. So, I 'm expecting an immediate response.

Yours loyal customer
K. Harsha Vardhan

Dear sir/madam

This matter is to inform you that i jitesh kumar thirani have booked two tickets online through ixigo from njp to sealdah kanchanjunga express on 6th of april 2019 but my ticket was not booked and a amount of money 504.52p have been decuted from my account so i kindly request u to solve this matter as soon has possible to get my money back has per my details is attached below

Beneficiary vpa
Ixigo. [protected]@axis bank
Upi reference no[protected]

Had booked my ticket through ixigo, now the train has been cancelled, but i m not getting cancellation option due to which i m not able to cancel my ticket and result of which not getting refund of money.
Details of the train
Pnr - [protected]
Date of journey-8/3/19
No of seats - 6.

Have attached the screenshots for your reference.

Pnr no [protected] dt. 25.11.18 through ixigo booking id no ixitr[protected] same ticket was cancelled on 16.01.19. But refunded amount still now not received. We are inform same issue through [protected]@ixigo.com mail on 28.01.19. We don't have received any reply mail also not received already more than one month completed still now refunded amount these not for further transaction continue with ixigo websit or not pl confirm as soon as solve the problem,

My registered email id:[protected]@tataprojects.com
My registered mob no-[protected]
I had booked an air india from mumbai to patna ai809 february, 2019 on the 9th februray. Once the payment was done, ixigo via sastitickets.com generated me a different ticket on a different flight ai101.
When i raised a complaint, ixigo was very rude to me and they insisted that they will not register this complaint. All they wanted was to harass me and make money from me through the cancellation charges.
After rigorous follow ups from my end i finally cancelled my ticket due to lack of coperation from your end and had to incur additional rs 2000/- because of this.
This should be reported to crime branch as this is sheer fraudism and you are running a business through these forgeries.
Issuance of wrong ticket from your side is making me shell out that handsome sum of money from my pocket.
Who is responsible for this?

Sir/madam
This is to inform you that i made a transaction on 4th feb 2019 costing rs. 9551 for booking 5 3ac train tickets from jaipur to hyderabad deccan for the train "jp hyb sf exp train no. 12719". But due to some probable technical errors, i haven't received the ticket nor any confirmation regarding booking, but money has been deducted from my bank account.
There were five attempts made by me and there are 5 corresponding order id's generated. There is a little confusion in knowing for which order i'd the amount has been deducted. The order ids are provided below.
I, therefore, request you to initiate the refund process as early as possible. "please do check all the 5 order i'd s"
I mailed couple of times at [protected]@ixigo.com but no reply

I had booked a train ticket from ixigo mobile application from Delhi to Chandigarh on 06th Feb 2019 at 10:01 PM vide PNR number [protected]. Due to unavoidable circumstances, I have to cancel the ticket now. However, cancellation procedure described on ixigo's website guides me to IRCTC account for cancellation. Whereas, while cancelling the ticket on IRCTC website by login on through my credentials, IRCTC gives an error saying that I havent booked the ticket through the IRCTC website due to which cancellation is not possible.

Now, my hard earned money is stuck with these facilitators of the IRCTC which is hurting me. Please help if you can.

I booked a ticket for ajj-csmt mumbai mail on 30.01.2019 at 18:26 via ixigo app. The booking failed but amount of 7176.96 was debited from my account.

I was assured by the customer care service (Tara) that money debited will be refunded within 4-5 days. However, till date no money has been credited to my account. The details show that refund has been processed, but no refund related details have been provided to me by ixigo. There is no conformation from ixigo as to the transaction id of the refund, date and time of refund.

The customer care service team has not contacted me to resolve this issue, despite their assurance. The existing support system available on the app is highly repeativtive and giving mechanical automated answers and unable to resolve or answer my queries.

Amount: 7176.96
Date: 30 january 2019
Time: 18:26
Transaction id:[protected]
Remarks: le travenues technology private limited

Booking details: 8694788 – mryyqf – cheapticket – uk924 – ahmedabad-bengaluru

Pfa the details of ixigo money which was redeemed. The flight got cancelled by airline and not by me and hence i am eligible for full refund. Rs. 600 ixigo money was used. Hence. I request to refund that as ixigo money. Also, i also got addtional 550 of[censored]sing ixigo coupon. Hence would like some part of it to be refunded as ixigo money if possible. At least the basic 600 should have been refunded long back

Kindly do so as soon as possible. Awaiting your reply.

I booked a ticket for gzb-lko shatabdi express on 29.01.2019 at 8:49 am via ixigo app. The booking failed but amount of 2344.18 was debited from my account.

I was assured by the customer care service (Tara) that money debited will be refunded within 4-5 days. However, till date no money has been credited to my account. The details show that refund has been processed, but no refund related details have been provided to me by ixigo. There is no conformation from ixigo as to the transaction id of the refund, date and time of refund.

The customer care service team has not contacted me to resolve this issue, despite their assurance. The existing support system available on the app is highly repeativtive and giving mechanical automated answers and unable to resolve or answer my queries.

Trip id: ixitr[protected]
Payment id: 1niudhj4u349kusbpd
Amount debited: rs. 2344.18
Date of transaction: 29.1.2019 @ 8:49 am

Was booking a train ticket on “Ixigo Trains” app. Amount of Rs. 2389.16 debited from amazon pay account but booking didn’t go through. There is no customer care number to call and get clarity on refund. Sent an email to [protected]@ixigo but no response. Kindly assist.

IXIGO ID: IXI-3DOQBRKVRE4NM8CD8C-1

Thanks,
Abhishek
nandy.[protected]@gmail.com

I was booking a train ticket from allahabad to new delhi for 7 feb 2019 and i clicked on upi option...then proceeded with the payment on phonepe . and then amount debited from account here is the message from my bank-
(Dear SBI UPI User, your account is debited INR 1660.81 on Date[protected]:41:38 PM by UPI Ref No[protected].Download YONO @ www.yonosbi.com-)

And then i switch to ixigo app to continue the booking but it showd me a error and went to payment page again...i got no messages from ixigo or irctc regarding booking... payment is debited from my account and no booking is completed and there is no.information regarding the transaction on ixigo app or website...i need refund and ixigo doesnt have phone number to contact or anything like that please assist me and refund my money back otherwise I will take other steps to get my money back .

Your message fwd
Hi sushil

Your guwahati - rangapara north train booking could not be confirmed. Refund of rs.140.49 has been initiated. It should reflect in your account within 5 days depending on your bank procedure.

Booking id: ixitr[protected]
Train name: donyi polo exp
Date of journey:[protected]
But refund amount not yet credited in my a/c till date

I have booked a train ticket from ixigo app. From puri to sealdah on 23.01.19. Unfortunately ticket didnot confirm but my a/c. Is debited by rs. 5434.79. I have filled a complain regarding the above mention ticket in the ixigo customer care & also enquery in my bank through which it has been debited by rs. 5434.79 as well. 11 days gone but still i didn't get the refund. I here by request you kindly refund back the above mentioned amount otherwise i have to take severe action regarding the following website.

Booking id : isitr[protected]
Train name : duronto express
Date of journey : 23.02.2019
Reference no. :[protected]

I just booked one ticket from bareilly to delhi for 2S seat type...using IXIGO app and when i completed the transaction through UPI then the payment page redirected to IXIGO app ...but unfortunately app is directed to home page AND PAYMENT WAS DONE BUT BOOKING WAS NOT!!!
IT WQAS SHOWNG IN TRANSACTION HISTORY THAT BOOKING PENDING BUT NO WAY TO COMPLETE PENDING BOOKING...WHEN WILL I GET MY REFUND???

Dear sir/ mam
I request to solve my problem
Details:
Date of 30th jan 2019
My two order id for bus booking is
Ixibs[protected] &
Ixibs[protected]
Transaction of amount of RS 620/- was deducted from my bank account but booking was failed and still the amount of booking is not refund in my bank account please refund in my account. I wish that my problem is resolved as soon as possible. Thank you

Pnr: [protected]
Booking id: ixitr[protected]
Train name: tiruchendur exp
Date of journey:[protected]

Dear sir
Ticket booking amount not refund
But amount transaction message came to mail
So attached this file please refer and
My credit amount credit my bank account
So have mentally distribed please request to my amount refundable
I result to your favourable answer
Thanking you

I booked my tickets with order id : ixitr[protected] and ixitr[protected] and ixitr[protected] all the tickets are ordered by ixigo and i cancelled all my tickets before 13th jan, 2019 only still i didn't get any of my refund amount.
As per your policies refund should be back within 5-7 days but it's too late now.
Please do the needful asap...
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