Ixigo Complaints & Reviews

I was try to book train ticket in ixigo app from tirunelveli to ernakulam in sleper class ticket in jamnagar express for rs.220. While booking transaction amount is debited and received msg from bank but i didn't get ticket from ixigi ewhile checking passbook ixigo received amount from bank account without any ticket issue and in our app there is no other customer complaint no. I need refund of my full ticket fare of rs.220.

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Ixigo customer support has been notified about the posted complaint.

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While, booking a ticket from ms to rmm, cash has got debited from my account but i didn't receive any ticket confirmation message or email.in app transactions, it shows "booking pending".
And will get updated in 40 minutes but even after 40 minutes, i didn't get any uldates yet. What to be done now? When will i get my money back, how to contact your team?

+1 photos

May 25, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Thank you for writing in. Please be informed booking against the shared id had failed and refund shall reflect into your bank account within 5 working days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

Rest assured! Your money is safe and will surely be refunded to your bank.

For any other assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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Address: Zainshah Colony Aishmuqam, Anantnag, Jammu and Kashmir, 192129

Website: ixigo train ticket booking app

Hello Sir/Madam,
I wanted to book my train ticket from Jammu Tawi to Kalka for 8th May. In the process of booking through ixigo today, the transaction expired before the booking completed but the amount was deducted...
As my transaction expired for today can I book my ticket on the same transaction tommorow?
The transaction receipt is attached......

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Address: Gurgaon india, Nagpur, Maharashtra, 440002

Website: Train ticket booking application

I had trying to book train ticket on ixigo app of train no. 22403 on 20 april 2019.
I was making payment through debit card.

While booking, ixigo deducted amount ₹993/- from my account but then they did not book mt ticket.
Ixigo did not send me any transaction i'd as well as sent directly interruption occurred massage.

There was no contact no. As well as they did not send any transaction id of it & no booking id. Please help me to get my money back from ixigo.

Jun 1, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Thanks for writing in. We couldn't find your details. Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in the "Transactions" section of the ixigo app.

Looking forward to your reply.

For further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

Apr 24, 2019

Updated by Rhithm IXITR[protected]

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Address: Makum Jyoti Nagar, Tinsukia, Assam, 787125

While booking a train ticket from new tinsukia ntsk to new jalpaiguri njp on date 25/04/19. But the amount had debited from my bank account but ticket is not found. How will i get the money back to my account. As it urgent to make ticket but this issue make me a problem.
I made the ticket from other person, but for this issue make me to pay money two time. Please help to solve this as soon as possible.
And please credit the amount on my account asap.
Thanks

+1 photos

May 23, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please be informed that if money has been deducted from your card/account and ticket is not confirmed please be assured it is safe and will be refunded automatically. It should reflect in your account within 5 days depending on your bank procedure.

For further assistance do write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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Dear sir,

I have been regularly booking irctc tickets through your esteemed app.

Yesterday i booked a ticked from kottayam to ahmedabad junctionn through your app and successfully made the payment.

However at the time of logging into irctc credentials the transaction did not go through successfully.

The transaction history in your app shows "payment successful booking pending".

Order id: ixitr[protected] date: 19th apirl, 2019

Can you please help?

Best regards,

May 26, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2019

Ixigo Customer Care's response Hi Sunny,

Greetings from ixigo!

Please be informed booking against the shared id had failed and refund shall reflect into your bank account within 5-7 working days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

Rest assured! Your money is safe and will surely be refunded to your bank.

In case of any further assistance, please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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Address: Chandigarh, Punjab

I got my booking from chandigarh to prayag on 11 february 2019 monday and cancelled it but till date 19 april 2019 friday please do something to it my rs 1960 have not be refunded. My trip i’d was ixitr[protected] and payment i’d is1t7g2rkoomxggl5o2 please consider it as soon as possible because it have been already very late. I have already been talking to there customer care but they are not doing anything for this

Ixigo customer support has been notified about the posted complaint.

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Address: 139 kunjpura road karnal, Karnal, Haryana, 132001

As per my complaint, i booked two tickets for new delhi to mumbai rupees 3983.26 on date 12/04/2019 but ticket confirmation is failed and payment status is successful so i didn't received my refund payment last one week
My account number[protected]
Ifsc code - icic0002480
Account holder - rajiv kumar
Hope as soon as you give my money
Thanks

May 28, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2019

Ixigo Customer Care's response Hi Kuldeep,

Greetings from ixigo!

Please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in the "Transactions" section of the ixigo app.

Looking forward to your reply.

Please write back to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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Address: Chennai, Tamil Nadu, 600010

Hi,
I booked 3 sleeper class tickets with train no 12292 yesvantpur exp on 05 apr 2019 through ixigo. Amount of 793rs has been charged but my booking status was noted as pending. I wrote regarding this to the support mail [protected]@ixigo.com on the same day (5th april). I got reply mail about the refund to be made within 5 to 7 days. It has been more than 10 days and i still have not had my money refunded.
My ixigo profile name: roslin benjamin
Ixigo registered mail id: [protected]@gmail.com
Order id: ixitr[protected]

+3 photos

Apr 24, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2019

Ixigo Customer Care's response Hi Roslin,

Greetings from ixigo!

Please note refund against the shared id is already been processed to the source account at our end. We have already sent you all the refund details at ro*****[protected]@gmail.com. Please check your mailbox once as well as your bank statement.

For any other assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo!

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Address: Hyderabad, Telangana

On 04/04/2019 I have made as many as 6(2 times Chair car, 4 times 2nd sitting) attempts to book train tickets..train
12795/vijayawada to lingampally for 10.0402019.The IXIGO has failed in all the 6 attempts. The IXIGO has sent mail stating that they failed to book.
I have now attached IXIGO mail to me and a screen shot of my bank account
where in you can see my payments in this respect.
I have sent several mails to speed up my refunds and each time I received
an automatic reply mail but without no action from their end.
Fearing that left to IXIGO and their automatic, reply system will yield no results
I am writing this.Please look in to this arrange early refund.

+2 photos

May 19, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2019

Ixigo Customer Care's response Hi Krishnamohan,

Greetings from ixigo!

As discussed please check your mailbox with all the refund details against the said transaction. Request you to please check your bank statement once.

For any other assistance please do write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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On the date of 8th april 2019 i tried to book the tickets for 6 person for the train kerala express from nagpur to delhi (Nsdl) but in the midway the payment got failed and got deducted from my account. We again tried to book the tickets but as soon as i got the deduction message on my phone i cancelled the payment process. It's been a 8 days since my money has been deducted. There's no process is undertaken yet. They are only giving me assurance that i will get back my money but hasn't returned yet. I'm confused between the booking ids as i have mentioned earlier that i tried to book the tickets back to back so the booking id could be this : ixitr[protected] or this:ixitr[protected]. The tickets are worth rs 8688.85. Please refund my money as soon as possible. It's very urgent.

May 18, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2019

Ixigo Customer Care's response Hi Ruchita,

Greetings from ixigo!

We wish to inform you that we haven’t received any credit against the shared IDs as the transaction was not completed. Hence, request you to please check with the bank concern regarding the same.

If you need any other assistance, feel free to write in at [protected]@ixigo.com.

Regards,
Team ixigo!

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Address: Bharuch, Gujarat

Dear sir, mera name asfak kumnhar he, mene 10/4/1019 ko ixigo app. Se surat se delhi ke liye train book ki thi lekin techenicle problem ki vajah se mere account se 6677.45 rs. Cut gaye aur ticket bhi book nahi huyi. So aap se meri vinannti he k aap plz money refund kare.
Mei id name he asfak84
Aur booking id he ixitr[protected] he
So plz aap is per dhyan de

May 18, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2019

Ixigo Customer Care's response नमस्ते,

लिखने के लिए धन्यवाद।

कृपया सूचित रहे दिए गए बुकिंग आईडी के खिलाफ धनवापसी की प्रक्रिया शुरू हो चुकी हैं, और बैंक रिफंड नीतियों के अनुसार 2-3 कार्य दिवसों के भीतर आपके बैंक खाते में प्रतिबिंबित होगी "Le Travenues Technology / ixigo" नाम से।

निश्चित रहे! आपका पैसा सुरक्षित है और निश्चित रूप से आपके बैंक के खाते मैं वापस कर दिया जाएगा।

यदि आपकी कोई अन्य असुभीदा है, तो लिखने में संकोच न करें!

आप हमे [protected]@ixigo.com पर लिख सकते हैं।

Regards,
Team ixigo.

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I booked train tickets on 15 april 2019 from delhi s. Rohila to jodhpur junction but there is no booking shown. I made payment through paytm upi. The transaction was successful but did not show any booking. The booking is of 17 april 2019 and due to this i am unable to plan my trip and the money is also stuck and since ixigo didn't have phone support i am unable enquire to them

+1 photos

May 18, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2019

Ixigo Customer Care's response Hi Vivek

Greetings from ixigo!

Thank you for writing in. Please be informed refund against the shared transaction has been processed successfully to your source UPI account. And same shall reflect into your account within the next 24 hrs time.

Rest assured! Your money is safe and will surely be refunded to your source account.

For any other assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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There are two attachement bellow. I have mailed you before also but haven't received any positive reply from your side. Please check the attachment bellow. The first ticket process was not completed an money was deducted from my account and i received a message from your side that it will be credited to my account within 5 to 6 working days. The other ticket i cancelled it which was from valsad to haridwar, had also not received any refund yet.
Please look forward on it
Thanks

+2 photos

May 18, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2019

Ixigo Customer Care's response Hi Ayan,

Greetings from ixigo!

Please be informed we have already refunded the said amount against both the trip ids to your source account from "Le Travenues Technology / ixigo" in your payment statement.

We request you to check the refund details with your bank by calling their customer care department and giving them the shared RRN/ARN to trace the same.

We have sent you all the refund details to your e-mail: [protected]@yahoo.com

For any other assistance do write to us at [protected]@ixigo.com.

Regards,
Team ixigo!

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M

Móńíśh Čhãkrävórtÿ

from Mumbai, Maharashtra

Apr 16, 2019

I book my ticket on 09/04/19 . But some internet issues ticket was not booked. But money is debit from my account. I want my money refund as soon as fast . 5 days are complete now but money was not refunded

no refund yet - Comment #3406993 - Image #0

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Address: vpo dudhwa, Bhiwani, Haryana

Sir,
My ticket is from ludhiana jn. To rohtak jn.
On 11aprail 2019
During the booking process my ticket is not confirmed and my balace of rs. 670.49 is to be debited from my account during online process.
Booking id : IXITR [protected]
This process is on "ixigo" android app.
I want my refund .
Thanku sir

+1 photos

May 17, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Sincerely apologise for the trouble caused. Please be informed that if money has been deducted from your card/account and ticket is not confirmed please be assured it is safe and will be refunded automatically. It should reflect in your account within 5 working days depending on your bank procedure.

Rest assured! Your money is safe and will surely be refunded to your bank.

In case of any further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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D

Dushyant panwar

from Mumbai, Maharashtra

Apr 16, 2019

My train booking failed twice and both the times my money is debited from my account.
How will be my money refunded and when?

Please resolve my problem ASAP.

My no. Linked with ixigo account is [protected].

And tell how many days it will take in refund

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P

[email protected]

from Varanasi, Uttar Pradesh

Apr 16, 2019

I booked a ticket from delhi to lucknow on 31st march but transaction was failed.I have not recieved my refund yet.
Kindly help

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I was booking a train ticket from New guntur to rajamundry for 15 April 2019 and i clicked on upi option...then proceeded with the payment on google pay.and then amount debited from account here is the message from my bank
Rs 380 debited on 14 April 2019 and showed as Your A/c XX0838 is debited with Rs. 380.49 on[protected] thru UPI to ixigoaxis VPA ixigo.[protected]@axisbank(UPI Ref No[protected]. Not you? Call on [protected] to report

And then i switch to ixigo app to continue the booking nut it showd me a error and went to payment page again...i got no messages from ixigo or irctc regarding booking... payment is debited from my account and no booking is completed and there is no.information regarding the transaction on ixigo app or website...i need refund and ixigo doesnt have phone number to contact or anything like that please help...

+2 photos

May 17, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Sincerely apologise for the trouble caused. Please be informed that if money has been deducted from your card/account and ticket is not confirmed please be assured it is safe and will be refunded automatically. It should reflect in your account within 5 days depending on your bank procedure.

Rest assured! Your money is safe and will surely be refunded to your bank.

In case of any further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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A

Abhiabhi1012

from Mumbai, Maharashtra

Apr 15, 2019

Dear sir
I want to book a train ticket on dated 08/04/2019 but some technical issue I was not succeed.
booking no[protected].
amount- 2268.96
please refund my amount 2268.96 in my account.

money debited but train ticket is not booked - Comment #3405588 - Image #0

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K

Karishma Khokhar

from Mumbai, Maharashtra

Apr 16, 2019

When I book railway ticket from Nagpur to Hyderabad my ticket was not book and they deducted money on 8 Feb 2019 and till now they don't give my money back these app are making people fool they say they have refund my money but till now I don't get my money back.

money debited but train ticket is not booked - Comment #3406279 - Image #0

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Hi team,
As I have trying to book tickets from Lucknow to Varanasi on 6/04/2019, but my ticket has not booked and amount deducted thrice from my account, attached screenshot for your reference.

Kindly do the needful and credit my amount 2376/- as soon as possible. I m very disappointed with ixigo service.

Regards,
Deepika

+4 photos

May 18, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2019

Ixigo Customer Care's response Hi Deepika,

Greetings from ixigo!

Please be informed refund against the shared booking ids has already been initiated and shall reflect into your source bank account by now. We have mailed all the details to dee******[protected]@gmail.com.

For any other assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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I made a transaction from ixigo and entered irctc login id and chose upi linked (Sbi) for payment but ticket was not booked and in ixigo it showed error something like "parameter missing.." but in upi wallet statement its showing "transaction successful" into [protected]@axisbank. Debited amount - 1, 513, date and time :12 april 2019, 06:13 pm and transaction id p1904121813164480838864. But in ixigo there is nothing visible about this transaction. There is no transaction id generated and it didn't even asked for irctc password to complete the booking. So please refund the full amount of rs 15, 13 asap.
Thanking you
Ixigo user

+1 photos

May 18, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2019

Ixigo Customer Care's response Hi Vishant,

Greetings from ixigo!

Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in the "Transactions" section of the ixigo app.

Looking forward to your reply.

For further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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P

PiNkY's HoMe

from Hyderabad, Telangana

Apr 15, 2019

Goty money debited but no booking done and nothing shown in ixigo history. 382rps

please refund amount - Comment #3405519 - Image #0

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V

Vishant Pun

from Mumbai, Maharashtra

Apr 15, 2019

Again the same problem. I tried twice but ticket was booked but payment debited from my account . Please refund my amount.

Thanking you and please find attachment.

please refund amount - Comment #3405835 - Image #0

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B

bantu dhankad

from Mumbai, Maharashtra

Apr 16, 2019

Dear sir
Pls canrfom my ticket
My payment to cut but not received my tickets

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On the date of 8th april 2019 i booked 6 tickets of train nagpur delhi (Ndls) worth rupees 8439/- with booking id ixitr[protected]. But the payment got failed and the money has been deducted. My money hasn't been refunded yet. Please refund my money as soon as possible. It's very urgent. The money has been deducted and the payment is failed. It has been 4 days and there is not any information about my refund. They haven't even given a message about any progress. Please i want my money back as soon as possible

May 14, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2019

Ixigo Customer Care's response Hi Ruchita,

Greetings from ixigo!

Please note we haven't received the amount against the shared id as it was a payment failure. However, if money has been deducted from your account, it should get back to the original mode of payment within 3-5 days as per bank refund timeline.

Rest assured! Your money is safe and will surely be refunded to your bank.

In case of any further assistance, please write back to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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J

Jyotiprakash nayak@

from Mumbai, Maharashtra

Apr 15, 2019

I booking my ticket Chennai Egmore(MS) to Bhubaneswar(BBS) PDY BBS EXPRESS on date (03/04/2019 )payment ₹1127.42 is also completed. But ticket booking is failed .My money not refund.
So request you please refund my money as soon as possible..

I'm complaining about money refund issue - Comment #3405617 - Image #0

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J

Joycy Joy

from Mumbai, Maharashtra

Apr 15, 2019

I booked a ticket from Ernakulam to Coimbatore but it got cancelled but money has been deducted.the ticket cost 418.27 nd please refund it soon

I'm complaining about money refund issue - Comment #3405820 - Image #0

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J

Jojo Dhillon

from Mumbai, Maharashtra

Apr 15, 2019

I want to complain authorities about the menace created by them has cause havoc for me I have booked a train tickets from ixoxgi app and you have not refunded the money so kindly request you to call me on this no. [protected] so we can discuss about the matter

I'm complaining about money refund issue - Comment #3405868 - Image #0

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Address: Vill post kachhawa tech-laxmangarh dist sikar, Sikar, Rajasthan

Sir please insoure my amount is not credit in my account my account no is [protected]
Ac name shishpal fanan
— forwarded —
Sender: payment-report < [protected]@payu.in>
Date: mar 23, 2019 11:10
Subject: your refund at www.ixigo.com is being processed (Transactionid: ixi-444ici57iozsw5pew7-1)
Recipient: shishpalfanan914 < [protected]@gmail.com>
your refund request for following transaction is being processed
and the money should reflect in your account within 5-7 business days.

transaction id: ixi-444ici57iozsw5pew7-1
refund amount 1655.71
merchant: www.ixigo.com

please quote your reference id: [protected] for any future communication.

May 18, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2019

Ixigo Customer Care's response Hi Shishpal,

Greetings from ixigo!

Please note refund against the said transaction is already been processed to your source account. We have sent you all the refund details over e-mail shi****[protected]@gmail.com.

Please check your inbox and bank statement once.

For any other assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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D

Dorthy Mary

from Bengaluru, Karnataka

Apr 10, 2019

This is Mary, I was booked Tuticorin train from KSR Bangalore city to Madhurai Jun on 4 th April 2019, 6 seats I had booked but It was failed, after that automatically my money was deducted from my account, but ticket not booked, so refund my money to my account, I already booked ticket from other side, so pls sent it as soonly.

Thank u

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J

Jyotiprakash nayak@

from Mumbai, Maharashtra

Apr 15, 2019

I booking my ticket Chennai Egmore(MS) to Bhubaneswar(BBS) PDY BBS EXPRESS on date (03/04/2019 )payment ₹1127.42 is also completed. But ticket booking is failed .My money not refund.
Already going 09 days..
So request you please refund my money as soon as possible..

sir my refund is not credit - Comment #3405830 - Image #0

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M

Mel Leo

from Mumbai, Maharashtra

Apr 16, 2019

I was trying to do reservation through this ixigo apps, but i can't and still my money is deducted. I kindly request you to refund my money back.

Mel Leo

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supervisor's reply, Apr 24, 2019

The above all anonymous complaints, lacking the evidences (receipt / invoice),
will be replied by noone.

Ixigo Complaints & Reviews

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amount debited without ticket booked

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cash debited but ticket not confirmed

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transaction expired

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money debit but ticket not found

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I am complaining about ticket booking issues

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I have not received my refund yet

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not refund money

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refund still pending

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ticket bookings ( 6 )failed on account of ixigo failure.

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money refund for ticket not booked

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amount debited but train booking not completed

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money debited but train ticket is not booked

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not refunded amount

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please refund amount

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I'm complaining about money refund issue

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sir my refund is not credit

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