Ixigo Complaints & Reviews

Address: Chennai, Tamil Nadu, 600010

Hi,
I booked 3 sleeper class tickets with train no 12292 yesvantpur exp on 05 apr 2019 through ixigo. Amount of 793rs has been charged but my booking status was noted as pending. I wrote regarding this to the support mail [protected]@ixigo.com on the same day (5th april). I got reply mail about the refund to be made within 5 to 7 days. It has been more than 10 days and i still have not had my money refunded.
My ixigo profile name: roslin benjamin
Ixigo registered mail id: [protected]@gmail.com
Order id: ixitr[protected]

+3 photos

Apr 24, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2019

Ixigo Customer Care's response Hi Roslin,

Greetings from ixigo!

Please note refund against the shared id is already been processed to the source account at our end. We have already sent you all the refund details at ro*****[protected]@gmail.com. Please check your mailbox once as well as your bank statement.

For any other assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo!

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Address: Hyderabad, Telangana

On 04/04/2019 I have made as many as 6(2 times Chair car, 4 times 2nd sitting) attempts to book train tickets..train
12795/vijayawada to lingampally for 10.0402019.The IXIGO has failed in all the 6 attempts. The IXIGO has sent mail stating that they failed to book.
I have now attached IXIGO mail to me and a screen shot of my bank account
where in you can see my payments in this respect.
I have sent several mails to speed up my refunds and each time I received
an automatic reply mail but without no action from their end.
Fearing that left to IXIGO and their automatic, reply system will yield no results
I am writing this.Please look in to this arrange early refund.

+2 photos

May 19, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2019

Ixigo Customer Care's response Hi Krishnamohan,

Greetings from ixigo!

As discussed please check your mailbox with all the refund details against the said transaction. Request you to please check your bank statement once.

For any other assistance please do write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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On the date of 8th april 2019 i tried to book the tickets for 6 person for the train kerala express from nagpur to delhi (Nsdl) but in the midway the payment got failed and got deducted from my account. We again tried to book the tickets but as soon as i got the deduction message on my phone i cancelled the payment process. It's been a 8 days since my money has been deducted. There's no process is undertaken yet. They are only giving me assurance that i will get back my money but hasn't returned yet. I'm confused between the booking ids as i have mentioned earlier that i tried to book the tickets back to back so the booking id could be this : ixitr[protected] or this:ixitr[protected]. The tickets are worth rs 8688.85. Please refund my money as soon as possible. It's very urgent.

May 18, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2019

Ixigo Customer Care's response Hi Ruchita,

Greetings from ixigo!

We wish to inform you that we haven’t received any credit against the shared IDs as the transaction was not completed. Hence, request you to please check with the bank concern regarding the same.

If you need any other assistance, feel free to write in at [protected]@ixigo.com.

Regards,
Team ixigo!

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Address: Bharuch, Gujarat

Dear sir, mera name asfak kumnhar he, mene 10/4/1019 ko ixigo app. Se surat se delhi ke liye train book ki thi lekin techenicle problem ki vajah se mere account se 6677.45 rs. Cut gaye aur ticket bhi book nahi huyi. So aap se meri vinannti he k aap plz money refund kare.
Mei id name he asfak84
Aur booking id he ixitr[protected] he
So plz aap is per dhyan de

May 18, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2019

Ixigo Customer Care's response नमस्ते,

लिखने के लिए धन्यवाद।

कृपया सूचित रहे दिए गए बुकिंग आईडी के खिलाफ धनवापसी की प्रक्रिया शुरू हो चुकी हैं, और बैंक रिफंड नीतियों के अनुसार 2-3 कार्य दिवसों के भीतर आपके बैंक खाते में प्रतिबिंबित होगी "Le Travenues Technology / ixigo" नाम से।

निश्चित रहे! आपका पैसा सुरक्षित है और निश्चित रूप से आपके बैंक के खाते मैं वापस कर दिया जाएगा।

यदि आपकी कोई अन्य असुभीदा है, तो लिखने में संकोच न करें!

आप हमे [protected]@ixigo.com पर लिख सकते हैं।

Regards,
Team ixigo.

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I booked train tickets on 15 april 2019 from delhi s. Rohila to jodhpur junction but there is no booking shown. I made payment through paytm upi. The transaction was successful but did not show any booking. The booking is of 17 april 2019 and due to this i am unable to plan my trip and the money is also stuck and since ixigo didn't have phone support i am unable enquire to them

+1 photos

May 18, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2019

Ixigo Customer Care's response Hi Vivek

Greetings from ixigo!

Thank you for writing in. Please be informed refund against the shared transaction has been processed successfully to your source UPI account. And same shall reflect into your account within the next 24 hrs time.

Rest assured! Your money is safe and will surely be refunded to your source account.

For any other assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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There are two attachement bellow. I have mailed you before also but haven't received any positive reply from your side. Please check the attachment bellow. The first ticket process was not completed an money was deducted from my account and i received a message from your side that it will be credited to my account within 5 to 6 working days. The other ticket i cancelled it which was from valsad to haridwar, had also not received any refund yet.
Please look forward on it
Thanks

+2 photos

May 18, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2019

Ixigo Customer Care's response Hi Ayan,

Greetings from ixigo!

Please be informed we have already refunded the said amount against both the trip ids to your source account from "Le Travenues Technology / ixigo" in your payment statement.

We request you to check the refund details with your bank by calling their customer care department and giving them the shared RRN/ARN to trace the same.

We have sent you all the refund details to your e-mail: [protected]@yahoo.com

For any other assistance do write to us at [protected]@ixigo.com.

Regards,
Team ixigo!

View replies

M

Móńíśh Čhãkrävórtÿ

from Mumbai, Maharashtra

Apr 16, 2019

I book my ticket on 09/04/19 . But some internet issues ticket was not booked. But money is debit from my account. I want my money refund as soon as fast . 5 days are complete now but money was not refunded

no refund yet - Comment #3406993 - Image #0

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Address: vpo dudhwa, Bhiwani, Haryana

Sir,
My ticket is from ludhiana jn. To rohtak jn.
On 11aprail 2019
During the booking process my ticket is not confirmed and my balace of rs. 670.49 is to be debited from my account during online process.
Booking id : IXITR [protected]
This process is on "ixigo" android app.
I want my refund .
Thanku sir

+1 photos

May 17, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Sincerely apologise for the trouble caused. Please be informed that if money has been deducted from your card/account and ticket is not confirmed please be assured it is safe and will be refunded automatically. It should reflect in your account within 5 working days depending on your bank procedure.

Rest assured! Your money is safe and will surely be refunded to your bank.

In case of any further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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D

Dushyant panwar

from Mumbai, Maharashtra

Apr 16, 2019

My train booking failed twice and both the times my money is debited from my account.
How will be my money refunded and when?

Please resolve my problem ASAP.

My no. Linked with ixigo account is [protected].

And tell how many days it will take in refund

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P

[email protected]

from Varanasi, Uttar Pradesh

Apr 16, 2019

I booked a ticket from delhi to lucknow on 31st march but transaction was failed.I have not recieved my refund yet.
Kindly help

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I was booking a train ticket from New guntur to rajamundry for 15 April 2019 and i clicked on upi option...then proceeded with the payment on google pay.and then amount debited from account here is the message from my bank
Rs 380 debited on 14 April 2019 and showed as Your A/c XX0838 is debited with Rs. 380.49 on[protected] thru UPI to ixigoaxis VPA ixigo.[protected]@axisbank(UPI Ref No[protected]. Not you? Call on [protected] to report

And then i switch to ixigo app to continue the booking nut it showd me a error and went to payment page again...i got no messages from ixigo or irctc regarding booking... payment is debited from my account and no booking is completed and there is no.information regarding the transaction on ixigo app or website...i need refund and ixigo doesnt have phone number to contact or anything like that please help...

+2 photos

May 17, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Sincerely apologise for the trouble caused. Please be informed that if money has been deducted from your card/account and ticket is not confirmed please be assured it is safe and will be refunded automatically. It should reflect in your account within 5 days depending on your bank procedure.

Rest assured! Your money is safe and will surely be refunded to your bank.

In case of any further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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A

Abhiabhi1012

from Mumbai, Maharashtra

Apr 15, 2019

Dear sir
I want to book a train ticket on dated 08/04/2019 but some technical issue I was not succeed.
booking no[protected].
amount- 2268.96
please refund my amount 2268.96 in my account.

money debited but train ticket is not booked - Comment #3405588 - Image #0

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K

Karishma Khokhar

from Mumbai, Maharashtra

Apr 16, 2019

When I book railway ticket from Nagpur to Hyderabad my ticket was not book and they deducted money on 8 Feb 2019 and till now they don't give my money back these app are making people fool they say they have refund my money but till now I don't get my money back.

money debited but train ticket is not booked - Comment #3406279 - Image #0

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Hi team,
As I have trying to book tickets from Lucknow to Varanasi on 6/04/2019, but my ticket has not booked and amount deducted thrice from my account, attached screenshot for your reference.

Kindly do the needful and credit my amount 2376/- as soon as possible. I m very disappointed with ixigo service.

Regards,
Deepika

+4 photos

May 18, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2019

Ixigo Customer Care's response Hi Deepika,

Greetings from ixigo!

Please be informed refund against the shared booking ids has already been initiated and shall reflect into your source bank account by now. We have mailed all the details to dee******[protected]@gmail.com.

For any other assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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I made a transaction from ixigo and entered irctc login id and chose upi linked (Sbi) for payment but ticket was not booked and in ixigo it showed error something like "parameter missing.." but in upi wallet statement its showing "transaction successful" into [protected]@axisbank. Debited amount - 1, 513, date and time :12 april 2019, 06:13 pm and transaction id p1904121813164480838864. But in ixigo there is nothing visible about this transaction. There is no transaction id generated and it didn't even asked for irctc password to complete the booking. So please refund the full amount of rs 15, 13 asap.
Thanking you
Ixigo user

+1 photos

May 18, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2019

Ixigo Customer Care's response Hi Vishant,

Greetings from ixigo!

Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in the "Transactions" section of the ixigo app.

Looking forward to your reply.

For further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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P

PiNkY's HoMe

from Hyderabad, Telangana

Apr 15, 2019

Goty money debited but no booking done and nothing shown in ixigo history. 382rps

please refund amount - Comment #3405519 - Image #0

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V

Vishant Pun

from Mumbai, Maharashtra

Apr 15, 2019

Again the same problem. I tried twice but ticket was booked but payment debited from my account . Please refund my amount.

Thanking you and please find attachment.

please refund amount - Comment #3405835 - Image #0

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B

bantu dhankad

from Mumbai, Maharashtra

Apr 16, 2019

Dear sir
Pls canrfom my ticket
My payment to cut but not received my tickets

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On the date of 8th april 2019 i booked 6 tickets of train nagpur delhi (Ndls) worth rupees 8439/- with booking id ixitr[protected]. But the payment got failed and the money has been deducted. My money hasn't been refunded yet. Please refund my money as soon as possible. It's very urgent. The money has been deducted and the payment is failed. It has been 4 days and there is not any information about my refund. They haven't even given a message about any progress. Please i want my money back as soon as possible

May 14, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2019

Ixigo Customer Care's response Hi Ruchita,

Greetings from ixigo!

Please note we haven't received the amount against the shared id as it was a payment failure. However, if money has been deducted from your account, it should get back to the original mode of payment within 3-5 days as per bank refund timeline.

Rest assured! Your money is safe and will surely be refunded to your bank.

In case of any further assistance, please write back to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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J

Jyotiprakash nayak@

from Mumbai, Maharashtra

Apr 15, 2019

I booking my ticket Chennai Egmore(MS) to Bhubaneswar(BBS) PDY BBS EXPRESS on date (03/04/2019 )payment ₹1127.42 is also completed. But ticket booking is failed .My money not refund.
So request you please refund my money as soon as possible..

I'm complaining about money refund issue - Comment #3405617 - Image #0

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J

Joycy Joy

from Mumbai, Maharashtra

Apr 15, 2019

I booked a ticket from Ernakulam to Coimbatore but it got cancelled but money has been deducted.the ticket cost 418.27 nd please refund it soon

I'm complaining about money refund issue - Comment #3405820 - Image #0

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J

Jojo Dhillon

from Mumbai, Maharashtra

Apr 15, 2019

I want to complain authorities about the menace created by them has cause havoc for me I have booked a train tickets from ixoxgi app and you have not refunded the money so kindly request you to call me on this no. [protected] so we can discuss about the matter

I'm complaining about money refund issue - Comment #3405868 - Image #0

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Address: Vill post kachhawa tech-laxmangarh dist sikar, Sikar, Rajasthan

Sir please insoure my amount is not credit in my account my account no is [protected]
Ac name shishpal fanan
— forwarded —
Sender: payment-report < [protected]@payu.in>
Date: mar 23, 2019 11:10
Subject: your refund at www.ixigo.com is being processed (Transactionid: ixi-444ici57iozsw5pew7-1)
Recipient: shishpalfanan914 < [protected]@gmail.com>
your refund request for following transaction is being processed
and the money should reflect in your account within 5-7 business days.

transaction id: ixi-444ici57iozsw5pew7-1
refund amount 1655.71
merchant: www.ixigo.com

please quote your reference id: [protected] for any future communication.

May 18, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2019

Ixigo Customer Care's response Hi Shishpal,

Greetings from ixigo!

Please note refund against the said transaction is already been processed to your source account. We have sent you all the refund details over e-mail shi****[protected]@gmail.com.

Please check your inbox and bank statement once.

For any other assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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D

Dorthy Mary

from Bengaluru, Karnataka

Apr 10, 2019

This is Mary, I was booked Tuticorin train from KSR Bangalore city to Madhurai Jun on 4 th April 2019, 6 seats I had booked but It was failed, after that automatically my money was deducted from my account, but ticket not booked, so refund my money to my account, I already booked ticket from other side, so pls sent it as soonly.

Thank u

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J

Jyotiprakash nayak@

from Mumbai, Maharashtra

Apr 15, 2019

I booking my ticket Chennai Egmore(MS) to Bhubaneswar(BBS) PDY BBS EXPRESS on date (03/04/2019 )payment ₹1127.42 is also completed. But ticket booking is failed .My money not refund.
Already going 09 days..
So request you please refund my money as soon as possible..

sir my refund is not credit - Comment #3405830 - Image #0

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M

Mel Leo

from Mumbai, Maharashtra

Apr 16, 2019

I was trying to do reservation through this ixigo apps, but i can't and still my money is deducted. I kindly request you to refund my money back.

Mel Leo

Reply

supervisor's reply, Apr 24, 2019

The above all anonymous complaints, lacking the evidences (receipt / invoice),
will be replied by noone.

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I booked tickets from secunderabad to gudur on 9 march, 2019 through(2 TICKETS)
Your app. I booked and money got debited from bank but ticket is not
Booked. Please refund my money as i worked hard for it asap. Kindly note the issue and resolve it soon.. Thanks..(TRAIN N0 -12710-SIMAHAPURI EXPRESS)

order ID-IXITR[protected]

+1 photos

May 14, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2019

Ixigo Customer Care's response Hi Karthik,

Greetings from ixigo!

Please be informed booking against the id-IXITR[protected] had failed and refund shall reflect into your bank account within 5 days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

Rest assured! Your money is safe and will surely be refunded to your bank.

In case of any further assistance, please write back to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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Sir iam booking train tickets from vijayawada to vizag ratnchal express 16 apr 2019. I will pay money 150 but booking pending and i will try next i will pay 150 total 300 my account balance cut sir pls give the money and cancel tickets pls sir iam booking two tickets total cancer two tickets my mobile no [protected] and refund my balance sir what is problem sir pls sir

May 14, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Sincerely apologise for the trouble caused. Please be informed that if money has been deducted from your card/account and ticket is not confirmed please be assured it is safe and will be refunded automatically. It should reflect in your account within 5 days depending on your bank procedure.

Rest assured! Your money is safe and will surely be refunded to your bank.

In case of any further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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P

picky khatri

from Jabalpur, Madhya Pradesh

Apr 10, 2019

Amount has been deducted from Google pay account however ticket has not been booked and even not reflecting in transition history also

money complaint training booking pending - Comment #3401640 - Image #0

money complaint training booking pending - Comment #3401640 - Image #1

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Address: Shanwara ,burhanpur, Burhanpur, Madhya Pradesh, 450331

Ixigo spoil my whole business trip
Such a # company it is.
They don't have a time to pick up the call
The say that your ticket is booked and confirmed and payment is done then immediately ticket is cancelled and the tell us to do payment again to book your previous ticket money will be refund in 5 days but refund is not done yet
They tell us that our ticket is canceled but pnr number show the confirmation of ticket
That is this
And the day we want to travel
Our ticket is not showing any confirmation
And when we calling ixigo nobody is receiving our call and bell is constantly ringing.
The wrost experience ever
A reccomend not to book a ixigo to every one i meet
If ixigo is reading this then please call me at [protected]
So i can show you the experience of spoiling my business trip

Ixigo customer support has been notified about the posted complaint.

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U

umar mubeen

from Bengaluru, Karnataka

Apr 10, 2019

I booked a train ticket from ixigo.. 2 times my booking was pending... I got 1st booking pending amout as refunded but I did not got second booking its status is still pending

0 percent proper response - Comment #3401474 - Image #0

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N

Naresh kumar vaishnav

from Mumbai, Maharashtra

Apr 10, 2019

Mene apni 3 tier ki 25 ko cancel karvai thi lekin abhi Tak mujhe kuch refund nhi Mila h ixigo help center pe pichle 5 din see try kar RHA hu lekin koi help nhi mili Mera PNR NO. [protected] hai

0 percent proper response - Comment #3401549 - Image #0

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Naresh kumar vaishnav's reply, Apr 12, 2019

No steps have been taken from the company. Neither have I received any call or

N

Naresh kumar vaishnav

from Mumbai, Maharashtra

Apr 13, 2019

My mobile no. Is [protected]

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My ticket is not confirmed but still the amount of 454.18 was deducted from my account *5403 on 8 april as i have booked my ticket form ixigo app then for payment option i have chosen pytm payment bank which taken but there transaction got failed but still the amount was deducted and on ixigo app it is not showing anything related to booking so i request to refund the amount deducted
Upi transaction id:[protected]
Bank name :paytm payment bank
Please look into the matter and do the needful at the earliest...

+1 photos

May 14, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2019

Ixigo Customer Care's response Hi Vikas,

Greetings from ixigo!

Thanks for writing in. We couldn't find your details. Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in the "Transactions" section of the ixigo app.

Looking forward to your reply.

For further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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A

Ansari faisala

from Surat, Gujarat

Apr 11, 2019

Canceled my Flight tickets around 22 days ago still haven't got any refund
Reference Number for : PRL08AY7UTN
pLEASE CONTACT ME ON MY EMAIN: [protected]@yahoo.co.in

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M

Miss Khan

May 18, 2022

Dear team,
Hi Alisha

Due to some technical issues the payment for your Jalandhar Cant (JRC) - Ratlam Jn (RTM) booking is failed and the amount got deducted from my account as I tried that two times.. And both the time my booking failed and from paytm amount is deducted .
1) Booking ID: IXITR[protected]
2)Booking ID: IXITR[protected]

And in transaction history only one failed trip is showing in ixigo app..
Please refund my amount (2095.58+2095.58 = 4, 191.16) as soon as possible.
Thanks..!!

money deducted but not confirmed tickets - Comment #3996969 - Image #0

money deducted but not confirmed tickets - Comment #3996969 - Image #1

money deducted but not confirmed tickets - Comment #3996969 - Image #2

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I didn't get Refund money for the following transactions, This is a genuine complaint, Please refund the amount as soon as possible.

Order ID: IXITR[protected]

Order ID: IXITR[protected]

Order ID: IXITR[protected]

Order ID: IXITR[protected]

Transactions were made by using Ixigo Trains app.
There is no information from Ixigo Trains yet, and the phone number provided is not in use.

May 18, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2019

Ixigo Customer Care's response Hi Vipin,

Greetings from ixigo!

Please note refund against the shared trip ids are already been processed at our end and all the relevant details are sent to you over e-mail vip****[protected]@gmail.com.

Request you to please check your mailbox once and your bank statement.

In case of any other concern please do write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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I didn't get refund money for the following transactions, please do it as soon as possible.

Order id: ixitr[protected]

Order id: ixitr[protected]

Order id: ixitr[protected]

Order id: ixitr[protected]

There is no information from ixigo yet, and the phone number provided is not in use.

The screenshots of the transactions are also attached

+4 photos

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Website: Ixigo train tickets booking company

I booked my ticket from by mistake from lucknow to belthara road ballia then i have to cancelled my train ticket from lucknow to belthara road i got a message that my money will be refunded back to my account within five days from booking but after ten days of cancellation of my ticket, my money has not been refunded to my account. Please refund otherwise i will have to take strict action against ixigo train booking app. My pnr no is[protected]. Boarding date[protected] from lucknow at 23:10 to belthara road, ballia up

May 18, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please note refund against the shared PNR is already been processed from our end and we have mailed you all the details as well. Please check your inbox once.

For any other assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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V

VIPIN C V

from Ernakulam, Kerala

Apr 8, 2019

Did not get refund amount for the following transactions.

Order ID: IXITR[protected]

Order ID: IXITR[protected]

Order ID: IXITR[protected]

Order ID: IXITR[protected]

There is no information from the company yet.

money has not been refunded - Comment #3399610 - Image #0

money has not been refunded - Comment #3399610 - Image #1

money has not been refunded - Comment #3399610 - Image #2

money has not been refunded - Comment #3399610 - Image #3

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Address: Koregaon park Pune 01, 411001

I booked a train ticket from pune to ahmadnagar in nagpur express on 7 april 2019 and amount been deducted from my account and neither get ticket confirmation nor a transaction history in your ixigo app.
I have all the screenshot and upi reference id as well. I just want my amount back. First time i booked from ixigo trains and its a really bad experience. Please refund my amount rs.160 immediate

May 18, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in the "Transactions" section of the ixigo app.

Looking forward to your reply.

For further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

Apr 09, 2019

Updated by It's had shaikh We don't have any ixigo booking I'd .
We only have Google pay amount debit transaction details

Kindly confirm if transaction details needs to be share

Verified Support

Apr 12, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please share your contact details with a brief of the issue you are facing at [protected]@ixigo.com so that we can get this checked and assist you better.

Regards,
Team ixigo.

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S

Sachin Bokare

from Mumbai, Maharashtra

Apr 8, 2019

Sir, please return money to account as ticket not confirmed money deducted from account
Train : Pune express
Deducted money : 651.56 rs
Bank name: msc bank
Contact no :[protected], [protected]

booking not confirmed and amount debited - Comment #3399728 - Image #0

Reply

Sachin Bokare's reply, Apr 6, 2019

Please return money 651.56rs deducted from account as ticket not conform
Ticket:Pune express
Bank name :MSc bank
Time6:00pm to7:00pm
Contact no :7720815223, 8668345727

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