Ixigo Complaints & Reviews

Address: New Teachers Colony, Jhabua, Jhabua, Jhabua, Madhya Pradesh, 457661

Payment fraud by ixigo customer service call center by me so I complained in our city syber cell and police control room and my bank also.total 99724 amount widrow in my account by ixigo custmer call center associates in 5 to 7 minits and payment widrow by 8 transection in my account one amazon purchase and 7 more add money in paytm.
So pls kindly note down my complaint and refund my payment please

Jun 2, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 02, 2019

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We apologize for the inconvenience caused. We request you to share your concern and contact number at [protected]@ixigo.com so that we can assist you.

Regards
Team ixigo.

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S

Surender Bhola

from Noida, Uttar Pradesh

May 2, 2019

25april KO tickets cencle Kiya but an tak refund money Nahi Kiya.

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M

MalaKondaiah Gurram

from Coimbatore, Tamil Nadu

May 2, 2019

On april 2nd i booked tickets from Secunderabad Jn (SC) - Nagarsol (NSL) train with Booking ID: IXITR[protected] was not confirmed. But money is deduced from my account .till now i didnt get my refund.i was very dissatisfied by the work of ixigo.contact me immediatly .
my mail id :[protected]@gmail.com

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A

abhi mukul

from Mumbai, Maharashtra

May 2, 2019

I just booked tickets from Howrah to samastipur and I paid via Google pay .my money deducted but I didn't get any tickets.on ixigo it show no transaction but on Google pay it show transaction successful with transaction id and reference number.what to do now???

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Actually i booked a train ticket from tirupur to chennai central in cbe mas express today (21.04.2019) and (22.04.2019) but the booking didn't take place successfully only the amount from my account was taken and it showed that the session got expired and i had received a mail about the refund of money.. When will i get my refund money credited and to check that if it was credited.. I want help regarding this refund...

Apr 29, 2019

Complaint marked as Resolved

How will u get my refund amount.

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 01, 2019

Ixigo Customer Care's response Dear Karthika,

Greetings from ixigo!

We request you to share the failed booking ID starting with IXITR so that we can assist you. Please email us at [protected]@ixigo.com

Regards
Team ixigo.

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Address: H no 73 w no 12 near Bangali hospital sardulgarh Mansa Punjab India 151507, Mansa, Punjab, 151507

Actually i booked a train ticket from katpadi to tirupur in coimbatore express today (20.04.2019) but the booking didn't take place successfully only the amount from my account was taken and it showed that the session got expired and i had received a mail about the refund of money.. When will i get my refund money credited and to check that if it was credited.. I want help regarding this refund

Jun 12, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Apr 29, 2019

Updated by Frankie Jayant Actually i booked a train ticket from Jodhpur to bathinda in janambhomi express today (20.04.2019) but the booking didn't take place successfully only the amount from my account was taken and it showed that the session got expired and i had received a mail about the refund of money.. When will i get my refund money credited and to check that if it was credited.. I want help regarding this refund

Verified Support

May 01, 2019

Ixigo Customer Care's response Dear Frankie,

Greetings from ixigo!

We request you to share the failed booking ID starting with IXITR so that we can assist you. Please email us at [protected]@ixigo.com

Regards
Team ixigo.

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M

Maria James

from Anand, Gujarat

May 2, 2019

I have booked my train tickets on 22nd April 2019 and the booking was not confirmed but the money was not refundable so please help me out for my money to be refunded

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I booked a sleeper ticket from mangaluru central to kuttippuram but it is not confirmed after the chart preparation.

It is pqwl, 44 ticket. This is the message that says, this much amount is deducted by ixigo:

Rs.236.66 debited by ecom txn using your card xx0138 at ixigo on 26apr2019 07:07:58.

Because of no confirmation of berth, i travelled to the place by general ticket which is taken from mangaluru central railway station. Please do the needful to get my money refunded.

May 31, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Apr 28, 2019

Updated by Junaid1121 Didn't get rs 160.

Verified Support

Apr 28, 2019

Ixigo Customer Care's response Dear Junaid,

Greetings from ixigo !

The refund has been processed by IRCTC on 28 April as per the refund website. It will be processed to your account within 5-7 working days.

For any further assistance or query you can write to us at [protected]@ixigo.com

Regards
Team ixigo.

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S

Solid thakur

from Mumbai, Maharashtra

Apr 29, 2019

Anand Vihar TRM (ANVT) - Lucknow Ne (LJN) train with Booking ID: IXITR[protected] was not confirmed. Refund has been not credited in my account

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A

Apurv1008

from Mumbai, Maharashtra

May 2, 2019

[protected] is my PNR number, I booked two seats which were in waiting list. After the chart have been prepared, my ticket was cancelled. So kindly give refund of my reservation charge as soon as possible.

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Address: 698 Irwin Road, Mysore, Mysore, Karnataka, 570001

[protected] i'm booking train ticket from "ixigo trains app" but my ticket was canceled. Still am not getting any refund amount yet
My booking id is : ixitr[protected].
I emailed this [protected]@ixigo.com. But nothing will happened.
But they are sending deferent screen shot. My account passbook
Screen shot sending with this id but no use...

May 28, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2019

Ixigo Customer Care's response Hi Loknath,

Greetings from ixigo!

Please note refund against the shared id is already been processed from our end and relevant details are been sent to you over e-mail. Request you to please check your mailbox once.

For any other assistance please write to us at [protected]@ixigo .com.

Regards,
Team ixigo.

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Rohit Quadri

from Mumbai, Maharashtra

Apr 29, 2019

Please my balance refund me please

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R

Ramesh Chandra Rathore

from Mumbai, Maharashtra

Apr 29, 2019

Sr
Yesterday on 25 Apr 19 I have booked a train ticket from ixigo app but unfortunately at the end it couldn't be booked and the money has been deducted from my account.
So please you are requested to refund my money back.
My booking id is- IXITR[protected].

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P

poonamamit

from Chennai, Tamil Nadu

Apr 29, 2019

PNR. [protected] Booking id. IXITR[protected] Train name. Sampark Kranti date of journey12.04.2019 but not refund amount

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poonamamit's reply, Apr 22, 2019

Not refund my amount

A

Aquib Altamash

from Mumbai, Maharashtra

Apr 29, 2019

I was booking for the train kcg to tata nagar and ticket is still pending and money is deducted from my bank account.

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I didn't get my refund even after unsuccessful booking attempt... This is the message sent from ixigo:

I booked on 16th april, still no refund even after 25th april 2019.

Muhammed, sorry! Booking for your kuttippuram (Ktu) - kannur (Can) train with booking id: ixitr[protected] was not confirmed. Refund of rs. 297.94 has been initiated and will be credited to your account within 5 days.

May 30, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2019

Ixigo Customer Care's response Dear Junaid,

Thank you for contacting ixigo

We understand your concern. We have already processed the refund. The details of the refund has been shared on your registered email ID at mu************[protected]@gmail.com

Please write back to us at [protected]@ixigo.com for any other query.

Happy Travels
Team ixigo

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J

jisan shaikh

from Mumbai, Maharashtra

Apr 29, 2019

My train tickets from Jhansi to Lucknow intercity express

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Ixigo charged my bank account but the transaction failed and ticket was never issued. When i asked them for refund there customer service said that they cannot find the trip by transaction id and didnt issue me a refund. This is fraudery and consumers should be aware.

Ixigo case :[protected]

Ixigo transaction id: ixibs[protected]

May 28, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Apr 25, 2019

Updated by jay.kumar Bank transaction details 23 Apr 2019 [protected]TECHIXIGO [protected] 23 Apr 2019 545.25

Verified Support

Apr 26, 2019

Ixigo Customer Care's response Dear Jay,

Thank you for contacting ixigo!

We understand your concern. We have processed a refund of INR 545.25 on 23 April. This will reflect in your account within 5-7 working days.

Please write back to us at [protected]@ixigo.com for more information or assistance.

Happy Travels
Team ixigo

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A

Arshad Shabeeb

from Mumbai, Maharashtra

Apr 29, 2019

Kozhikkode (CLT) - H Nizamuddin (NZM) train with Booking ID: IXITR[protected] could not be confirmed due to payment failure.

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S

[email protected]

from Delhi, Delhi

Apr 29, 2019

Money deduction 2times but train booking only one time 617rs deduction is wrong... 607is correct. It's my account slip . It's my train trip to Mumbai from Delhi. I am doing booking payment, sbi is wrong plz check it out

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Address: Gorota Hodal palwal, Palwal, Haryana, 12345

Sr mene ixigo se 15 apr ki sam ko 6. 23 pm pr ticket book kr rha tha kisi karanvas peese kt gye lekin ticket nhi ho payi praveen kumar ke name se ticket thi delhi to srinagar 26 apr ke liye mb no. [protected] email [protected]@gmail.com 4126 pese cutt hue sr plzz kya ye pese vapas aa skte hai or aa skte hai to sr pllz mero ko 10 days wait krte krte ho gye lekin a hi tak koi refundable nhi aya or na hi koi msg aya hai

May 27, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2019

Ixigo Customer Care's response प्रिय ग्राहक,

Ixigo से संपर्क करने के लिए धन्यवाद!

हम आपकी चिंता को समझते हैं। बुकिंग संसाधित नहीं की जा सकी और विफल रही। रिफंड 25 अप्रैल को संसाधित किया गया था और यह 5-7 कार्य दिवसों के भीतर आपके खाते में दिखाई देगा।

अधिक जानकारी या सहायता के लिए कृपया हमें [protected]@ixigo.com पर लिखें।

यात्रा की शुभकमानाएं
टीम ixigo

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J

Jyotiprakash nayak@

from Mumbai, Maharashtra

Apr 24, 2019

I booking my ticket Chennai Egmore(MS) to Bhubaneswar(BBS) PDY BBS EXPRESS on date (03/04/2019 )payment ₹1127.42 is also completed. But ticket booking is failed .My money not refund.Already gone 13 days.
So request you please refund my money as soon as possible..

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supervisor's reply, Apr 24, 2019

To the author Jyotiprakash Nayak

The receipt does not show the issuer ID (IXIGO).
You need to claim the amount from the bank, who issued the payment card and performed the fraudlent transaction.
If in 10 days the bank refused to process the refund, you can claim the refund via complaining procedore at the Reserve Bank of India.
If they failed in 10 days, you can submit the calim to the district court only, using the assistance of the lawyer or the legal professional.
Such service will cost you Rs 8"000 or more.

sr manager for ICAO / IATA irregulations matters (Asia and Europe)
Aryan engineers Ltd,
UK Company Number 10997305
for request with documents, use electronic address
aryan @ vivaldi.net
[remove spaces in address field]

supervisor

Apr 24, 2019

यह साइट अंग्रेजी भाषा में संचालित है।
This site is operated in the English language.

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K

Kishore Duseja

from Jaipur, Rajasthan

Apr 24, 2019

Booking id no. IXITR[protected]& booking id no. IXITR[protected] from lalgadh jn. To durgapura to train no 22282 date 29 .03 .19 will not complet by yr app service ..till today date not refund in my bank account. So give responce for my complant. Tnx

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supervisor's reply, Apr 24, 2019

Nobody has a duty to reply (to refund) to

- anonymous complaint,

- complaint without the correct addresse,

- indeffinite complaint,

- complaint without evidencies (receipt / invoice), upon such evidence is in the possession of the responder.

I

ishaqnyk

from Mumbai, Maharashtra

Apr 25, 2019

Sir Mana Ek Ticket Book Ki thi 1May ki .jammu To Bandra : Mushtaq Ahmed But Ticket Fail ho gye mera Money Debit Ho gya :752: Account Se 5 Din Ho gya But Mera paise wapas Ni aaya please Check

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Hello,
Today morning on 24th april i made a booking for 3 passengers in 12931 adi double decker from mumbai central to ahmedabad in ac chair car
The amount is 2028.80 rs has been debited from my debit card and even the bank details shows the amount has been deducted but still the ixigo app shows the payment has not been done! And tickets haven’t been booked please help me out.

May 27, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Thanks for writing in. We couldn't find your details. Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in "Transactions" section of the ixigo app.

Looking forward to your reply.

For further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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A

Aakash Dubey1

from Noida, Uttar Pradesh

Apr 24, 2019

From my account amount was deducted and not return yet and tickets wasn't booked on 2feb 2019. I booked my ticket from ixigo app. Ticket wasn't booked but my amount will be deducted from my account.
Please refund my amount to my bank account.

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A

Akash Dubey1

from Noida, Uttar Pradesh

Apr 24, 2019

Please delete my account becoz i forgot the user id and password and when i try to recover it then it can't be recovered by using my email [protected]@gmail.com
And mobile no.[protected]

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P

Pradeep Kallan

from Nagpur, Maharashtra

Apr 24, 2019

I have transferred money for three times without knowing about this app. I preferred sleeper coach ticket but it is not confirmed and the amount is not refunded and the tickets are not yet confirmed y.please refund the amount

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Address: 9/moore Avenue santinagar, Kolkata, West Bengal, 700040

I booked tickets from patna to howrah but some how transaction expired rs 1260 also deducted from my account... My order id ixitr[protected] plz refund my money within how may days will i get my money back. It's a very bad experience for me in ixigo.. I will think again... Before booking through this app...
Plz it's an request i want my money back...

May 26, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2019

Ixigo Customer Care's response Hi Saina,

Greetings from ixigo!

Please be informed booking against the shared id had failed and refund shall reflect into your bank account within 5 working days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

Rest assured! Your money is safe and will surely be refunded to your bank.

Please write back to us at [protected]@ixigo.com, in case of any further assistance.

Regards,
Team ixigo.

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S

Sonam Athanker

from Mumbai, Maharashtra

Apr 24, 2019

I did a train reservation in which my 1400 rupees were cut and the reservation was cancelled my account did not return rs 1400 so far

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J

Jyotiprakash nayak@

from Mumbai, Maharashtra

Apr 24, 2019

I booking my ticket Chennai Egmore(MS) to Bhubaneswar(BBS) PDY BBS EXPRESS on date (03/04/2019 )payment ₹1127.42 is also completed. But ticket booking is failed .
So request you please refund my money as soon as possible..

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P

Padmanoj1

from Mumbai, Maharashtra

Apr 24, 2019

My name is padmabati swain .I canceled my ticket on11/04/019 but I have not got my money and please refund my money .

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Padmanoj1's reply, Apr 15, 2019

I canceled my ticket but I don't got my money plz refund it

J

Jamapani Nitheesh

from Vijayawada, Andhra Pradesh

Apr 24, 2019

Payment successful but bus ticket conformation no

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I have tried booking tickets multiple times.. Both the times my booking failed and my money is still pending with you.. My payment id's are 2m3v2ull7uli59h6pc which i tried booking on 21 april at 7:48 pm and the other payment id is 2msbq3gvlmzncfjqg5 which i booked on 23 april at 10:20 am through upi.. Please refund my money.. All my money is stucked
I want to book my tickets immediately and this mess happened because of your app
Please resolve my matter as soon as possible

May 26, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please be informed booking against the shared id had failed and refund shall reflect into your bank account within 5 working days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

Rest assured! Your money is safe and will surely be refunded to your bank.

Please write back to us at [protected]@ixigo.com, in case of any further assistance.

Regards,
Team ixigo.

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S

Sivakumarc

from Hyderabad, Telangana

Apr 24, 2019

I booking train ticket on 14 April but payment is taken on bank but booking failure I need my full amount Rupees 9941 plz solve my problem my order I'd is IXITR[protected] so refund I want plz which date my refund is come to my bank

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O

OMSINGH GURJAR

from Mumbai, Maharashtra

Apr 24, 2019

Sir
I book a ticket from Raipur to agara cant
08/04/2019 at 17:25 hrs OrdeID:IXITR[protected] but booking is pending and money deducted my account 489.36 so please refund my money to my account

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S

Sivakumarc

from Hyderabad, Telangana

Apr 24, 2019

I booked train ticket on14/04/2019 renigunta to howrah but booking failure amount is taken but refund is not come in bank plz solve my problem

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D

digambar1312

from Mumbai, Maharashtra

Apr 24, 2019

My amount was wrongly deducted from account while ticket booking on 11 apr 2019 aprox time 14:51 .when I was booking ticket from secunderabad to manmad but the process of ticket booking was not completed, There is no ticket was booked
So please refund my deducted balance

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J

Jamapani Nitheesh

from Vijayawada, Andhra Pradesh

Apr 24, 2019

We booked a bus ticket on 21 St April for going from Eluru to Banglore bus in big bus 12 u seat no we booked the ticket on date 11 on your ixigo App money payed by card money was cutted from bank 1992/-Rs but confirmed message did not came to our phone or email

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Y

Yerriswamy Reddy

from Mumbai, Maharashtra

Apr 24, 2019

Payment debited from my account but ticket not confirmed but amount refund not credited to my account

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Address: Jinnah street,Thulasiyapattinam,Nagai Dt, Nagapattinam, Tamil Nadu, 614714

Actually i booked a train ticket from mannarkudi (Mq) to tambaram (Tbm) in mannai express (15.14.2019) but the booking didn't take place successfully only the amount from my account was taken, and i had received a mail about the refund of money.. When will i get my refund money credited and to check that if it was credited.. I want help regarding this refund..

Thank you,

May 27, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2019

Ixigo Customer Care's response Hi Aslam,

Greetings from ixigo!

Please note refund against both the shared ids are processed from our end and we have sent you all the refund details to your e-mail id: as*****[protected]@gmail.com. Request you to please check your inbox and the bank statement as well.

For any other assistance do write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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W

wadhwavani

from Noida, Uttar Pradesh

Apr 24, 2019

I've booked 4 tickets from delhi to jodhpur jn, mandor express for 17th april19, 21:15 under SL, the amount has been deducted from my account but no msg nor do any email of the confirmation for tickets has been showing up. Also it is not showing in the app as well.
Worst service.
I'm stuck and unable to plan anything.

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R

Romario Angelo Topno

from Delhi, Delhi

Apr 24, 2019

I booked two tickets on 21st March, 2019. My money got deducted from my account but the booking got cancelled. Its been more than 3 weeks. I need my refund as fast as possible .

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Failure of ticket booking and deduction of money from my sbi account, but there is no transaction details of my deduction in ixigo app history...
And i couldn't able to cancel or to do anything to refund my money back..
I have attached photo for details of my money deduction from my account..
Plzz help me to get my money refunded..

May 26, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2019

Ixigo Customer Care's response Hi Raqeebuddeen,

Greetings from ixigo!

Please note refund against the shared transaction is already been initiated and shall reflect into your account in 5 working days.

Rest assured! Your money is safe and will surely be refunded to your source account.

For any other assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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A

Abhishesh Omprakash Singh

from Pune, Maharashtra

Apr 24, 2019

Please sir mai tickets cancelled how Gaya hai per 1590RS wasps nahi aya hai this tickets is ltt to ddu

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V

Vaishali Ghare

from Mumbai, Maharashtra

Apr 24, 2019

No number to contact and not refunding properly not proper guidence

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Address: 606601

Dear ixigo iam booking on 14/04/2019 renigunta to howrah but payment is successful but booking is failure iam not received my refund plz give me my refund my i'd ixirt[protected] amount is not come i need my amount rupees 9941 plz give if iam waiting for 8 days but no response my account number [protected]. If you not give i will definitely go to suicide. Plz help

May 27, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2019

Ixigo Customer Care's response Hi Siva,

Greetings from ixigo!

Please note refund against the shared id has already been processed to your source account. We have sent you all the refund details as well over e-mail.

For any other assistance please do write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

Apr 27, 2019

Updated by Sivakumarc Dear sir plz give me my refund

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I was try to book train ticket in ixigo app from tirunelveli to ernakulam in sleper class ticket in jamnagar express for rs.220. While booking transaction amount is debited and received msg from bank but i didn't get ticket from ixigi ewhile checking passbook ixigo received amount from bank account without any ticket issue and in our app there is no other customer complaint no. I need refund of my full ticket fare of rs.220.

Ixigo customer support has been notified about the posted complaint.

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While, booking a ticket from ms to rmm, cash has got debited from my account but i didn't receive any ticket confirmation message or email.in app transactions, it shows "booking pending".
And will get updated in 40 minutes but even after 40 minutes, i didn't get any uldates yet. What to be done now? When will i get my money back, how to contact your team?

May 25, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Thank you for writing in. Please be informed booking against the shared id had failed and refund shall reflect into your bank account within 5 working days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

Rest assured! Your money is safe and will surely be refunded to your bank.

For any other assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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Address: Zainshah Colony Aishmuqam, Anantnag, Jammu and Kashmir, 192129

Website: ixigo train ticket booking app

Hello Sir/Madam,
I wanted to book my train ticket from Jammu Tawi to Kalka for 8th May. In the process of booking through ixigo today, the transaction expired before the booking completed but the amount was deducted...
As my transaction expired for today can I book my ticket on the same transaction tommorow?
The transaction receipt is attached......

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Address: Gurgaon india, Nagpur, Maharashtra, 440002

Website: Train ticket booking application

I had trying to book train ticket on ixigo app of train no. 22403 on 20 april 2019.
I was making payment through debit card.

While booking, ixigo deducted amount ₹993/- from my account but then they did not book mt ticket.
Ixigo did not send me any transaction i'd as well as sent directly interruption occurred massage.

There was no contact no. As well as they did not send any transaction id of it & no booking id. Please help me to get my money back from ixigo.

Jun 1, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Thanks for writing in. We couldn't find your details. Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in the "Transactions" section of the ixigo app.

Looking forward to your reply.

For further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

Apr 24, 2019

Updated by Rhithm IXITR[protected]

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Address: Makum Jyoti Nagar, Tinsukia, Assam, 787125

While booking a train ticket from new tinsukia ntsk to new jalpaiguri njp on date 25/04/19. But the amount had debited from my bank account but ticket is not found. How will i get the money back to my account. As it urgent to make ticket but this issue make me a problem.
I made the ticket from other person, but for this issue make me to pay money two time. Please help to solve this as soon as possible.
And please credit the amount on my account asap.
Thanks

May 23, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please be informed that if money has been deducted from your card/account and ticket is not confirmed please be assured it is safe and will be refunded automatically. It should reflect in your account within 5 days depending on your bank procedure.

For further assistance do write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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Dear sir,

I have been regularly booking irctc tickets through your esteemed app.

Yesterday i booked a ticked from kottayam to ahmedabad junctionn through your app and successfully made the payment.

However at the time of logging into irctc credentials the transaction did not go through successfully.

The transaction history in your app shows "payment successful booking pending".

Order id: ixitr[protected] date: 19th apirl, 2019

Can you please help?

Best regards,

May 26, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2019

Ixigo Customer Care's response Hi Sunny,

Greetings from ixigo!

Please be informed booking against the shared id had failed and refund shall reflect into your bank account within 5-7 working days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

Rest assured! Your money is safe and will surely be refunded to your bank.

In case of any further assistance, please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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