Ixigo Complaints & Reviews

Address: 560035

Was booking a train ticket on “Ixigo Trains” app. Amount of Rs. 2389.16 debited from amazon pay account but booking didn’t go through. There is no customer care number to call and get clarity on refund. Sent an email to [protected]@ixigo but no response. Kindly assist.

IXIGO ID: IXI-3DOQBRKVRE4NM8CD8C-1

Thanks,
Abhishek
nandy.[protected]@gmail.com

+1 photos

Feb 15, 2019

Complaint marked as Resolved

Received a call from ixigo and amount was refunded to the source.

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2019

Ixigo Customer Care's response Hi Abhishek,

Greetings from ixigo

We believe someone from our team reached out to assist you. As discussed, refund is successfully processed to your Amazon Pay Wallet & transaction details have been shared over email.

For any further assistance, please feel free to write at [protected]@ixigo.com

Thanks for your cooperation!

Regards,
Team ixigo

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U

Uizhar

from Hazaribagh, Jharkhand

Feb 4, 2019

I booked a ticket for 6 people in train no.18615 for the date 19 march 2019 from howrah to ranchi on 27 january 2019..money was deducted from my account but tickets were not booked.i want refund asap pls

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Address: 211016

I was booking a train ticket from allahabad to new delhi for 7 feb 2019 and i clicked on upi option...then proceeded with the payment on phonepe . and then amount debited from account here is the message from my bank-
(Dear SBI UPI User, your account is debited INR 1660.81 on Date[protected]:41:38 PM by UPI Ref No[protected].Download YONO @ www.yonosbi.com-)

And then i switch to ixigo app to continue the booking but it showd me a error and went to payment page again...i got no messages from ixigo or irctc regarding booking... payment is debited from my account and no booking is completed and there is no.information regarding the transaction on ixigo app or website...i need refund and ixigo doesnt have phone number to contact or anything like that please assist me and refund my money back otherwise I will take other steps to get my money back .

+1 photos

Mar 8, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2019

Ixigo Customer Care's response Hi Sir,

Greetings from ixigo

We apologize for the inconvenience caused. Please be informed that refund has been successfully processed and will reflect in your account within 5 days as per bank refund policies. We have shared the complete transaction details over email. Kindly check once.

Thanks for your cooperation!

Regards,
Team ixigo

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Your message fwd
Hi sushil

Your guwahati - rangapara north train booking could not be confirmed. Refund of rs.140.49 has been initiated. It should reflect in your account within 5 days depending on your bank procedure.

Booking id: ixitr[protected]
Train name: donyi polo exp
Date of journey:[protected]
But refund amount not yet credited in my a/c till date

Mar 7, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Feb 03, 2019

Updated by Sushil Nagyan Sorry for complain i checked my account statement and found that rs 140.49 credited on 17 Jan 2019 as message not received .Thanks

Verified Support

Feb 04, 2019

Ixigo Customer Care's response Hi Sushil,

We're glad to know your refund has been credited :)

Keep using ixigo

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Address: Cachar, Assam

I have booked a train ticket from ixigo app. From puri to sealdah on 23.01.19. Unfortunately ticket didnot confirm but my a/c. Is debited by rs. 5434.79. I have filled a complain regarding the above mention ticket in the ixigo customer care & also enquery in my bank through which it has been debited by rs. 5434.79 as well. 11 days gone but still i didn't get the refund. I here by request you kindly refund back the above mentioned amount otherwise i have to take severe action regarding the following website.

Booking id : isitr[protected]
Train name : duronto express
Date of journey : 23.02.2019
Reference no. :[protected]

+1 photos

Mar 9, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2019

Ixigo Customer Care's response Hi Suvam,

Greetings from ixigo

As per your discussion with our team, refund has been successfully credited to your account.

For any further queries, please reach out to us at [protected]@ixigo.com

Regards,
Team ixigo

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Address: 243001

I just booked one ticket from bareilly to delhi for 2S seat type...using IXIGO app and when i completed the transaction through UPI then the payment page redirected to IXIGO app ...but unfortunately app is directed to home page AND PAYMENT WAS DONE BUT BOOKING WAS NOT!!!
IT WQAS SHOWNG IN TRANSACTION HISTORY THAT BOOKING PENDING BUT NO WAY TO COMPLETE PENDING BOOKING...WHEN WILL I GET MY REFUND???

+1 photos

Mar 9, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2019

Ixigo Customer Care's response Hi Abhinav,

Greetings from ixigo

We tried reaching you on 73XXXXXX54 but could not connect. Please be informed that your refund is successfully processed and will reflect in your account within 5 days depending on the bank. We seek your patience meanwhile.

Thanks for your cooperation!

Regards,
Team ixigo

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K

Kartik Dubey

from Durg, Chhattisgarh

Feb 4, 2019

I am trying to book train ticket two times but i cant book successfully but my money was in transation pending i need my money refund please help me fast as it is posible.my total money was 1202 rupess was in under prosses please help me on that issue...thank you.
Kartikey dubey
[protected]

payment successful but showing status as booking pending - Comment #3341384 - Image #0

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Ixigo Customer Care's response, Feb 4, 2019

Verified Support

Hi Kartik,

Greetings from ixigo

We believe someone from our team reached out to assist you. As discussed, refund is already processed to your bank and complete details have been shared over email.

For any further assistance, please feel free to reach out at [email protected]

Regards,
Team ixigo

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Dear sir/ mam
I request to solve my problem
Details:
Date of 30th jan 2019
My two order id for bus booking is
Ixibs[protected] &
Ixibs[protected]
Transaction of amount of RS 620/- was deducted from my bank account but booking was failed and still the amount of booking is not refund in my bank account please refund in my account. I wish that my problem is resolved as soon as possible. Thank you

+1 photos

Mar 9, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2019

Ixigo Customer Care's response Hi Naveena,

Greetings from ixigo!

Please note the refund against failed Bus booking has been initiated towards your Paypal account and shall be reflecting in 2-3 working days.

For any other assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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A

ABD channel Tlnd

from Kunnamangalam, Kerala

Jan 31, 2019

My deducted money not refunded

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C

Chandra P Pandey

from Satrikh, Uttar Pradesh

Jan 31, 2019

C.p. Pandey, today 8.35 pm I am book aticket but it's status is pending yet. ID is IXITR[protected] .please resolve and refund my cash in my account. It's done today[protected]. Station between Varanasi to Gorakhpur junction.

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Address: Cuddalore, Tamil Nadu, 607105

Pnr: [protected]
Booking id: ixitr[protected]
Train name: tiruchendur exp
Date of journey:[protected]

Dear sir
Ticket booking amount not refund
But amount transaction message came to mail
So attached this file please refer and
My credit amount credit my bank account
So have mentally distribed please request to my amount refundable
I result to your favourable answer
Thanking you

+2 photos

Mar 3, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please be informed refund against the shared PNR is already been processed. We have sent the details to your email as well.

Please check with your bank concern for the same.

For further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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P

Pranav Deolekar

from Pune, Maharashtra

Jan 30, 2019

My travel plan had to be cancelled due to Ixigo and Paulo team.

Very very poor service. Customer care person puts call on hold and forget for 45 mins. Once called back, he had left for the day !!!

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N

Niraj kumar ja

from Dehri, Bihar

Jan 31, 2019

Refund my money

refund the ticket amount - Comment #3338724 - Image #0

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N

Niraj kumar ja

from Dehri, Bihar

Jan 31, 2019

Refund my money

refund the ticket amount - Comment #3338725 - Image #0

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T

Tinkle Bezbaruah

from Delhi, Delhi

Jan 31, 2019

Hi Team
I was trying to book a train ticket on 17th January 2019 through ixigo app but ticket not booked and amount(Rs.1, 063.55) is debited from my account.
Still amount not refunded in my account, Kindly see the transaction id details in the attachment, Please do the needful

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Address: 560097

I booked my tickets with order id : ixitr[protected] and ixitr[protected] and ixitr[protected] all the tickets are ordered by ixigo and i cancelled all my tickets before 13th jan, 2019 only still i didn't get any of my refund amount.
As per your policies refund should be back within 5-7 days but it's too late now.
Please do the needful asap...
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Mar 2, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 29, 2019

Ixigo Customer Care's response Hi Rahul,

Greetings from ixigo!

We wish to inform you that the refund against the shared ids already been processed from our end. We have shared all the refund details over e-mail: [protected]@gmail.com. Request you to please check your inbox once.

For further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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A

Arun Malu

from Delhi, Delhi

Jan 30, 2019

Give me my money back
amount of Rs 153 was debited from account and didnt get my train ticket

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Address: Chennai, Tamil Nadu

I have booked my ticket to coimbatore from chennai on date of 4/2/2019 and amount of 330 was debited from my account. But later the ticket booking was spending was cancelled. It later stated that refund will be provided within 5 days of booking but i have not received any refund or further notification from the ixigo customer care. So kindly look into my refund processas soon as possible.

+1 photos

Feb 28, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2019

Ixigo Customer Care's response Hi Arun,

Greetings from ixigo!

Please note refund against the shared id is already been processed from our end. We have sent you the refund details to [protected]@gmail.com. Please check your mail inbox.

For any other assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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A

alok kerketta

from Shillong, Meghalaya

Jan 29, 2019

Since i have not put password, it is still showing pending.will it will be refunded or not?

refund is not processed - Comment #3336211 - Image #0

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A

Afzal iqubal

from Buxar, Bihar

Jan 29, 2019

My train ticket booking is failed but my refund is still not initiated in my account

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Afzal iqubal's reply, Jan 24, 2019

Payment was siccesful but train ticket not booked where is my money

P

Paraji Jadhav

from Vasai-Virar, Maharashtra

Jan 30, 2019

My pnr no is [protected] has cancelled but amount not credit in my account

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S

Sønû Gûptâ

from Mumbai, Maharashtra

Feb 2, 2019

Plz refund my money because ticket is not book but money is dedicated my bank account plz refund my money

refund is not processed - Comment #3340446 - Image #0

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Hi team

I was trying to book a train ticket on 17th january 2019 through ixigo app but ticket not booked and amount (Rs.1, 063.55) is debited from my account.
Still amount not refunded in my account, kindly see the transaction id and account details which is given below:
Payment id: 1j2xbo80wynqcz19w4
Trip id: ixitr[protected]
Account number-[protected]
Account holder's name - tinkle bezbaruah
Ifsc code-yes0000016

Please do the needful

Feb 26, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 26, 2019

Ixigo Customer Care's response Hi Tinkle,

Greetings from ixigo!

Please note refund has already been processed from our end and we have sent all the refund details to your mail id: [protected]@gmail.com.

For any other assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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M

Mohammad Abdul Raouf

from Visakhapatnam, Andhra Pradesh

Jan 30, 2019

I was booking my ticket through ixigo app
I have completed transaction to TRAVENUES TECHONOLOGY PVT LTD
But my booking was incomplete my money has gone through sbi bank
But no booking of ticket..
TRANSACTION NUM IGAFFRKFL4.
AMOUNT 1111.58/-

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Address: Nalanda, Bihar, 803101

Website: ixigo

I was booked booked ticket on 16 january booking time i was filled 3 times otp so my money was deducted 3 times but no any tickets were booked and my 1430 rupees was deducted and your money refund in 6 to 7 days the feedback is but no any money was refund till so when my money was refund so i kindly request you return my money and please give me contact no

Feb 23, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We couldn't find your details. Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in "Transactions" section of the ixigo app.

Looking forward to your reply.

For further assistance, please do write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

Jan 24, 2019

Updated by Praveen Prasad 2 My booking ticket id is IXITR[protected] and my total deducted amount was Talking 1430 but not show balance in my account

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P

Priyanshi Yadav

from Noida, Uttar Pradesh

Jan 29, 2019

PNR [protected] cancelled on 14 jan 2019 and other PNR [protected] on 16jan 2019 ..when I will receive my amount it is more then 5 days .. pls take some action

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Address: Kannur, Kerala, 670307

Website: www.ixigo.com

This is to inform that transaction on 20th january 2019, 12:21 am. An amount of 3709.96 rs is deducted from my account.in ixigo transaction history there is no such transaction is shown and no booking is done and no feedback message received, only received the feedback message from my bank that shows money is deducted from my account. Kindly provide a facility to refund my amount as quick as possible.

Feb 22, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2019

Ixigo Customer Care's response Hi Dipu,

Greetings from ixigo!

Thank you for writing in. Please be informed refund against the mentioned failed transaction has been initiated and shall reflect into your bank account within 5 working days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

In case of any other assistance, please write to us at [protected]@ixigo.com.

Regards,
Team ixigo!

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D

deen islam

Jan 24, 2019

I tried to book trian ticket through Ixigo application, payment was succesful but the train ticket was not booked it happens today[protected] .

Hope u wil solve my problem, my ixigo Email ID is [protected]@gmail.com

money is deducted,no booking,refund required - Comment #3333140 - Image #0

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S

Shabbir Ahamad Shamsi

from Unnao, Uttar Pradesh

Jan 29, 2019

I have cancelled my ticket on 30 Dec 2018 but refund process couldn't done yet today on 28 Jan 2019 . Please refund my amount as soon as possible.

money is deducted,no booking,refund required - Comment #3336076 - Image #0

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Address: Jhalawar, Rajasthan, 326034

Website: Ixigo train

Sir i book my ticket book in 11 january from jaipur to bilaspur chhattisgarh but ticket not booked now i not found refund till now so please take action. My train ticket cancel already but refund not found

Ixigo train said you are found you amount with in 5 day but till now i not found my money

But help counter said i have give give hamare taraf se aap ke account me bej diya

Feb 21, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2019

Ixigo Customer Care's response Hi Rahul,

Greetings from ixigo!

Thanks for writing in. We couldn't find your details. Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in "Transactions" section of the ixigo app.

Looking forward to your reply.

For further assistance please write back to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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I was booking train tickets but ticket dint get booked still money got dudected. It’s been 2 months still they are not returning my money. Please return my money otherwise i have to take next further steps. Because now it’s pissing me off coz u guys don’t listen u don’t even respond to any complains. This is very bad worst app ever. Please return my money.

Feb 18, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2019

Ixigo Customer Care's response Hi Eeram,

Greetings from ixigo!

We couldn't find your details. Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in "Transactions" section of the ixigo app.

Looking forward to your reply.

For further assistance please write back to us at [protected]@ixgo.com.

Regards,
Team ixigo.

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S

Shubh_800

from Amet, Rajasthan

Jan 21, 2019

Sir, I booked a train from Jaipur to Jodhpur on 4 January 2019. But, somehow my booking was failed. I got a message with a promise that money will be refunded within 5 days. Today, 16 days over. But, I didn't get my money back yet. So, I request to you refund my money as soon as possible. The booking ID is 1DGPKD1GN89PLK8JMS

ticket not booked still money got deducted - Comment #3330575 - Image #0

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K

K Maity

from Kolkata, West Bengal

Jan 22, 2019

Ixigo showing refund done but didn't received any refund. more than 8days past.. ixigo cheating with us

ticket not booked still money got deducted - Comment #3331871 - Image #0

ticket not booked still money got deducted - Comment #3331871 - Image #1

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Address: 686122

I booked the train ticket on[protected] unfortunately that was not booked... But in my account ixigo deduct the money and they told me that will be credited with in 5 days but not refund the money.
Booking details
1. Sunaise, sorry! Booking for your madgaon (Mao) - kottayam (Ktym) train with booking id: ixitr[protected] was not confirmed. You can re-book your ticket at no additional cost till 11:18 am: https://ixtr.app.link/PgXyCq0NnT post that, refund will be initiated, which will be credited to your account within 5 days.
2. Sunaise, sorry! Booking for your madgaon (Mao) - kottayam (Ktym) train with booking id: ixitr[protected] was not confirmed. You can re-book your ticket at no additional cost till 11:22 am: https://ixtr.app.link/XXdcM61NnT post that, refund will be initiated, which will be credited to your account within 5 days.

Ixigo customer support has been notified about the posted complaint.

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Mangla, your mumbai central (Mmct) - new delhi (Ndls) train booking is confirmed.
Pnr: [protected]
Booking id: ixitr[protected]
View your trip here: https://ixtr.app.link/E03WFywqsR
For any queries please write to [protected]@ixigo.com.
But it’s cancellation is not being accepted on the app through which this ticket was booked it shows error message on pressing cancel button
Please cancel this ticket and refund the amount to the concerned bank account

Feb 18, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2019

Ixigo Customer Care's response Hi Mangla,

Greetings from ixigo!

Please note your ticket against the shared id has been cancelled and the refund shall be credited to your source account in 5 to 7 working days.

For further assistance feel free to write in at [protected]@ixigo.com.

Regards,
Team ixigo.

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Paraslal Hansda

from Allahabad, Uttar Pradesh

Jan 18, 2019

TRN 12332 SOURCE -JAT ON 10/01/2019 HAS BEEN CANCELLED DUE TO UNAVOIDABLE CIRCUMSTANCES INCONVENIENCE CAUSED IS DEEPLY REGRETTED
Msg received me date 13/12/2018
My PNR no [protected]
Journey date 11/01/2019
From LKO to JSME

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Address: 577401

Website: ixigo

1. Sagar jambagaru (Srf) to bengaluru (Sbc)- amt -230 - 09/01/2019
Id-ixitr[protected]

2. Bengaluru (Sbc) to sagar jambagaru (Srf) - amt-230 - 09/01/2019
Id-ixitr[protected]

3. Sagar jambagaru (Srf) to bengalurur (Sbc)- amt-230 - 09/01/2019
Id - ixitr[protected]

Amount not yet credited to my account

+3 photos

Feb 18, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2019

Ixigo Customer Care's response Hi Raghu,

Greetings from ixigo!

Please be informed refund against the shared ids has been initiated and shall reflect into your bank account in another 2-3 working days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

For further assistance please write back to us at [protected]@ixigo from your registered e-mail.

Regards,
Team ixigo.

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I made two flight ticket booking for 28th jan, 19:10pm. But i just can't believe, that both the tickets were generated for some other flights. Both the tickets are at odd timings. And as i made the booking for my parents, they can't even separately, or travel at those odd timings.

I contcated cheap tickets also, but they said they booked only based on what they got from ixigo.

I am a regular customer of ixigo, and i am really disappointed on such behaviour.

I would really appreciate an instant help from ixigo.

Feb 17, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Thanks for writing in. We could not find your booking details. Kindly help us with the information below:

Email ID and Contact number used while booking and the trip id.

Looking forward to your response.

For further assistance please write back to us at [protected]@ixigo.com

Regards,
Team ixigo.

Jan 17, 2019

Updated by Khushboo503 Email id: [protected]@cse.iitb.ac.in
Contact num: [protected]
Trip id: 12240811

Email id: [protected]@gmail.com
Contact num: [protected]
Trip id: 12240645

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Address: Patna, Bihar, 801506

I booked railway ticket on 2nd Nov 2018 and 6th jan 2019 which was failed but my amount get deducted . They inform me that your refund amount has been initiated and will be credited within 10 days . There were no money credited yet and i had been waiting for so long. I feel like i have been just cheated. Kindly help to resolve my issue. Further details are in pics provided below.

+2 photos

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Address: 122003

Website: Le Travenues tech p ltd, Gurgaon

I booked train e-ticket satur (Srt) to chennai egmore (Ms) on 11.01.2019
Journey date: 20.01.2019

Suvitha spl train

Amount 1215.49 deducted by
Le travenues tech p ltd (Bank message)

But e-ticket not generated

So, check and verify
And refund amount.
Thank you
- jeyaraj gopal

Amount deducted company address:

Le travenues technology pvt ltd
2 nd floor, veritas building
Behind ibis hotel,
Sector 53,
Golf course road - gurgaon -122003
Haryana-india

Feb 20, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 15, 2019

Ixigo Customer Care's response Hi Jeyaraj,

Greetings from ixigo!

We couldn't find your details. Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in "Transactions" section of the ixigo app.

Looking forward to your reply.

For further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

Verified Support

Jan 20, 2019

Ixigo Customer Care's response Hi Jeyaraj,

Greetings from ixigo!

Thank you for writing in. Please be informed refund of Rs 1215.49 against the shared transaction has been initiated and shall reflect into your bank account within 2-3 working days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

For further assistance please write back to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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PRATEEK RAJ SONKAR

from Tikaitnagar, Uttar Pradesh

Jan 17, 2019

Sir, I booked a bus ticket from (Lucknow to Agra which was of 19jan 2019) and my amount was deducted from my account but the ticket was not generated. I booked the on 16 jan 2019 .please refund my amount

Ixigo Complaints & Reviews

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Ixigo reviews & complaints page 102

train ticket payment debited but booking failed

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amount debited but booking not done

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refund of rs.140.49

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refund of train ticket booking

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payment successful but showing status as booking pending

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money deducted when booking bus , but bulking is cancelled

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refund the ticket amount

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I am complaining about refund issues.

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refund is not processed

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not refund the money

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my money was not refund

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money is deducted,no booking,refund required

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refund not found

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ticket not booked still money got deducted

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notrefund

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non acceptance of cancellation request for rail ticket booked through ixigo

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booking failed but amount not yet credited to account

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ixigo wrong flight booking

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refund of money for train booking.

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amount deducted but not generated e-ticket

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