Ixigo Complaints & Reviews

Address: Chennai, Tamil Nadu

I have booked my ticket to coimbatore from chennai on date of 4/2/2019 and amount of 330 was debited from my account. But later the ticket booking was spending was cancelled. It later stated that refund will be provided within 5 days of booking but i have not received any refund or further notification from the ixigo customer care. So kindly look into my refund processas soon as possible.

+1 photos

Feb 28, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2019

Ixigo Customer Care's response Hi Arun,

Greetings from ixigo!

Please note refund against the shared id is already been processed from our end. We have sent you the refund details to [protected]@gmail.com. Please check your mail inbox.

For any other assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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A

alok kerketta

from Shillong, Meghalaya

Jan 29, 2019

Since i have not put password, it is still showing pending.will it will be refunded or not?

refund is not processed - Comment #3336211 - Image #0

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A

Afzal iqubal

from Buxar, Bihar

Jan 29, 2019

My train ticket booking is failed but my refund is still not initiated in my account

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Afzal iqubal's reply, Jan 24, 2019

Payment was siccesful but train ticket not booked where is my money

P

Paraji Jadhav

from Vasai-Virar, Maharashtra

Jan 30, 2019

My pnr no is [protected] has cancelled but amount not credit in my account

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S

Sønû Gûptâ

from Mumbai, Maharashtra

Feb 2, 2019

Plz refund my money because ticket is not book but money is dedicated my bank account plz refund my money

refund is not processed - Comment #3340446 - Image #0

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Hi team

I was trying to book a train ticket on 17th january 2019 through ixigo app but ticket not booked and amount (Rs.1, 063.55) is debited from my account.
Still amount not refunded in my account, kindly see the transaction id and account details which is given below:
Payment id: 1j2xbo80wynqcz19w4
Trip id: ixitr[protected]
Account number-[protected]
Account holder's name - tinkle bezbaruah
Ifsc code-yes0000016

Please do the needful

Feb 26, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 26, 2019

Ixigo Customer Care's response Hi Tinkle,

Greetings from ixigo!

Please note refund has already been processed from our end and we have sent all the refund details to your mail id: [protected]@gmail.com.

For any other assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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M

Mohammad Abdul Raouf

from Visakhapatnam, Andhra Pradesh

Jan 30, 2019

I was booking my ticket through ixigo app
I have completed transaction to TRAVENUES TECHONOLOGY PVT LTD
But my booking was incomplete my money has gone through sbi bank
But no booking of ticket..
TRANSACTION NUM IGAFFRKFL4.
AMOUNT 1111.58/-

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Address: Nalanda, Bihar, 803101

Website: ixigo

I was booked booked ticket on 16 january booking time i was filled 3 times otp so my money was deducted 3 times but no any tickets were booked and my 1430 rupees was deducted and your money refund in 6 to 7 days the feedback is but no any money was refund till so when my money was refund so i kindly request you return my money and please give me contact no

Feb 23, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We couldn't find your details. Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in "Transactions" section of the ixigo app.

Looking forward to your reply.

For further assistance, please do write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

Jan 24, 2019

Updated by Praveen Prasad 2 My booking ticket id is IXITR[protected] and my total deducted amount was Talking 1430 but not show balance in my account

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P

Priyanshi Yadav

from Noida, Uttar Pradesh

Jan 29, 2019

PNR [protected] cancelled on 14 jan 2019 and other PNR [protected] on 16jan 2019 ..when I will receive my amount it is more then 5 days .. pls take some action

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Address: Kannur, Kerala, 670307

Website: www.ixigo.com

This is to inform that transaction on 20th january 2019, 12:21 am. An amount of 3709.96 rs is deducted from my account.in ixigo transaction history there is no such transaction is shown and no booking is done and no feedback message received, only received the feedback message from my bank that shows money is deducted from my account. Kindly provide a facility to refund my amount as quick as possible.

Feb 22, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2019

Ixigo Customer Care's response Hi Dipu,

Greetings from ixigo!

Thank you for writing in. Please be informed refund against the mentioned failed transaction has been initiated and shall reflect into your bank account within 5 working days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

In case of any other assistance, please write to us at [protected]@ixigo.com.

Regards,
Team ixigo!

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D

deen islam

Jan 24, 2019

I tried to book trian ticket through Ixigo application, payment was succesful but the train ticket was not booked it happens today[protected] .

Hope u wil solve my problem, my ixigo Email ID is [protected]@gmail.com

money is deducted,no booking,refund required - Comment #3333140 - Image #0

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S

Shabbir Ahamad Shamsi

from Unnao, Uttar Pradesh

Jan 29, 2019

I have cancelled my ticket on 30 Dec 2018 but refund process couldn't done yet today on 28 Jan 2019 . Please refund my amount as soon as possible.

money is deducted,no booking,refund required - Comment #3336076 - Image #0

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Address: Jhalawar, Rajasthan, 326034

Website: Ixigo train

Sir i book my ticket book in 11 january from jaipur to bilaspur chhattisgarh but ticket not booked now i not found refund till now so please take action. My train ticket cancel already but refund not found

Ixigo train said you are found you amount with in 5 day but till now i not found my money

But help counter said i have give give hamare taraf se aap ke account me bej diya

Feb 21, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2019

Ixigo Customer Care's response Hi Rahul,

Greetings from ixigo!

Thanks for writing in. We couldn't find your details. Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in "Transactions" section of the ixigo app.

Looking forward to your reply.

For further assistance please write back to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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I was booking train tickets but ticket dint get booked still money got dudected. It’s been 2 months still they are not returning my money. Please return my money otherwise i have to take next further steps. Because now it’s pissing me off coz u guys don’t listen u don’t even respond to any complains. This is very bad worst app ever. Please return my money.

Feb 18, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2019

Ixigo Customer Care's response Hi Eeram,

Greetings from ixigo!

We couldn't find your details. Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in "Transactions" section of the ixigo app.

Looking forward to your reply.

For further assistance please write back to us at [protected]@ixgo.com.

Regards,
Team ixigo.

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S

Shubh_800

from Amet, Rajasthan

Jan 21, 2019

Sir, I booked a train from Jaipur to Jodhpur on 4 January 2019. But, somehow my booking was failed. I got a message with a promise that money will be refunded within 5 days. Today, 16 days over. But, I didn't get my money back yet. So, I request to you refund my money as soon as possible. The booking ID is 1DGPKD1GN89PLK8JMS

ticket not booked still money got deducted - Comment #3330575 - Image #0

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K

K Maity

from Kolkata, West Bengal

Jan 22, 2019

Ixigo showing refund done but didn't received any refund. more than 8days past.. ixigo cheating with us

ticket not booked still money got deducted - Comment #3331871 - Image #0

ticket not booked still money got deducted - Comment #3331871 - Image #1

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Address: 686122

I booked the train ticket on[protected] unfortunately that was not booked... But in my account ixigo deduct the money and they told me that will be credited with in 5 days but not refund the money.
Booking details
1. Sunaise, sorry! Booking for your madgaon (Mao) - kottayam (Ktym) train with booking id: ixitr[protected] was not confirmed. You can re-book your ticket at no additional cost till 11:18 am: https://ixtr.app.link/PgXyCq0NnT post that, refund will be initiated, which will be credited to your account within 5 days.
2. Sunaise, sorry! Booking for your madgaon (Mao) - kottayam (Ktym) train with booking id: ixitr[protected] was not confirmed. You can re-book your ticket at no additional cost till 11:22 am: https://ixtr.app.link/XXdcM61NnT post that, refund will be initiated, which will be credited to your account within 5 days.

Ixigo customer support has been notified about the posted complaint.

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Mangla, your mumbai central (Mmct) - new delhi (Ndls) train booking is confirmed.
Pnr: [protected]
Booking id: ixitr[protected]
View your trip here: https://ixtr.app.link/E03WFywqsR
For any queries please write to [protected]@ixigo.com.
But it’s cancellation is not being accepted on the app through which this ticket was booked it shows error message on pressing cancel button
Please cancel this ticket and refund the amount to the concerned bank account

Feb 18, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2019

Ixigo Customer Care's response Hi Mangla,

Greetings from ixigo!

Please note your ticket against the shared id has been cancelled and the refund shall be credited to your source account in 5 to 7 working days.

For further assistance feel free to write in at [protected]@ixigo.com.

Regards,
Team ixigo.

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P

Paraslal Hansda

from Allahabad, Uttar Pradesh

Jan 18, 2019

TRN 12332 SOURCE -JAT ON 10/01/2019 HAS BEEN CANCELLED DUE TO UNAVOIDABLE CIRCUMSTANCES INCONVENIENCE CAUSED IS DEEPLY REGRETTED
Msg received me date 13/12/2018
My PNR no [protected]
Journey date 11/01/2019
From LKO to JSME

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Address: 577401

Website: ixigo

1. Sagar jambagaru (Srf) to bengaluru (Sbc)- amt -230 - 09/01/2019
Id-ixitr[protected]

2. Bengaluru (Sbc) to sagar jambagaru (Srf) - amt-230 - 09/01/2019
Id-ixitr[protected]

3. Sagar jambagaru (Srf) to bengalurur (Sbc)- amt-230 - 09/01/2019
Id - ixitr[protected]

Amount not yet credited to my account

+3 photos

Feb 18, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2019

Ixigo Customer Care's response Hi Raghu,

Greetings from ixigo!

Please be informed refund against the shared ids has been initiated and shall reflect into your bank account in another 2-3 working days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

For further assistance please write back to us at [protected]@ixigo from your registered e-mail.

Regards,
Team ixigo.

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I made two flight ticket booking for 28th jan, 19:10pm. But i just can't believe, that both the tickets were generated for some other flights. Both the tickets are at odd timings. And as i made the booking for my parents, they can't even separately, or travel at those odd timings.

I contcated cheap tickets also, but they said they booked only based on what they got from ixigo.

I am a regular customer of ixigo, and i am really disappointed on such behaviour.

I would really appreciate an instant help from ixigo.

Feb 17, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Thanks for writing in. We could not find your booking details. Kindly help us with the information below:

Email ID and Contact number used while booking and the trip id.

Looking forward to your response.

For further assistance please write back to us at [protected]@ixigo.com

Regards,
Team ixigo.

Jan 17, 2019

Updated by Khushboo503 Email id: [protected]@cse.iitb.ac.in
Contact num: [protected]
Trip id: 12240811

Email id: [protected]@gmail.com
Contact num: [protected]
Trip id: 12240645

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Address: Patna, Bihar, 801506

I booked railway ticket on 2nd Nov 2018 and 6th jan 2019 which was failed but my amount get deducted . They inform me that your refund amount has been initiated and will be credited within 10 days . There were no money credited yet and i had been waiting for so long. I feel like i have been just cheated. Kindly help to resolve my issue. Further details are in pics provided below.

+2 photos

Ixigo customer support has been notified about the posted complaint.

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Address: 122003

Website: Le Travenues tech p ltd, Gurgaon

I booked train e-ticket satur (Srt) to chennai egmore (Ms) on 11.01.2019
Journey date: 20.01.2019

Suvitha spl train

Amount 1215.49 deducted by
Le travenues tech p ltd (Bank message)

But e-ticket not generated

So, check and verify
And refund amount.
Thank you
- jeyaraj gopal

Amount deducted company address:

Le travenues technology pvt ltd
2 nd floor, veritas building
Behind ibis hotel,
Sector 53,
Golf course road - gurgaon -122003
Haryana-india

Feb 20, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 15, 2019

Ixigo Customer Care's response Hi Jeyaraj,

Greetings from ixigo!

We couldn't find your details. Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in "Transactions" section of the ixigo app.

Looking forward to your reply.

For further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

Verified Support

Jan 20, 2019

Ixigo Customer Care's response Hi Jeyaraj,

Greetings from ixigo!

Thank you for writing in. Please be informed refund of Rs 1215.49 against the shared transaction has been initiated and shall reflect into your bank account within 2-3 working days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

For further assistance please write back to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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PRATEEK RAJ SONKAR

from Tikaitnagar, Uttar Pradesh

Jan 17, 2019

Sir, I booked a bus ticket from (Lucknow to Agra which was of 19jan 2019) and my amount was deducted from my account but the ticket was not generated. I booked the on 16 jan 2019 .please refund my amount

amount deducted but not generated e-ticket - Comment #3327174 - Image #0

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Address: 626203

Sir,

I booked train e-ticket via net banking on 11.01.2019

Satur (Srt) to chennai egmore (Ms)
Journey date : 20.01.2019
Amount deducted 1215.49 by le travelnous
But e-ticket not generated
Failed tnx. So, refund amount in my a/c.

Irctc used id : jmaths2004
Mobile : [protected]
Mail : [protected]@gmail.com

Pl check and verify : refund amt.

Thank you
Your faithfully
Jeyaraj gopal

Feb 14, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2019

Ixigo Customer Care's response Hi Jeyaraj,

Greetings from ixigo!

Thanks for writing in. We wish to inform you that we haven’t received any credit against the shared transaction as the transaction was not completed and the payment failed. Hence, request you to please check with the bank concern regarding the same.

For any other assistance please write back to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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V

Vinit Sadani

from Mumbai, Maharashtra

Jan 14, 2019

This is regards to my booking BOM to Goa 11986990. I booked the ticket with my registered mobile number and also for the first time promising a cashback of 750. It has been more than 24 hours and I have not yet received got the cashback

failed txn : credit rs. 1215.49 in my a/c - Comment #3323788 - Image #0

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J

Juiceneha

from Agra, Uttar Pradesh

Jan 15, 2019

I have tried to book my ticket from mtj - gwl, on 5 January, the amount was deducted from my bank but after deduction, session was expired and my ticket was not booked. And this happens twice. 2 times amount was deducted and not yet refunded back.

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On 12 jan19 i booked train tkts booked through ixigo web site in ac 3tier from yashwantpur to dadar for 29jan19 through sbi internet banking. Amount rs 2854.78 deducted le travenues technologies pvt ltd. But no tkts received. Kindly check confirm booking details. My contact number is [protected]. Please give contact number of helpline.
Passenger details as follows
Cgh khan male age 57
Athiya khan female 53

Feb 13, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Thanks for writing in. Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in "Transactions" section of the ixigo app.

For further assistance please write back to us at [protected]@ixigo.com.

Looking forward to your reply.

Regards,
Team ixigo.

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P

patelmilind

from Surat, Gujarat

Jan 14, 2019

I was booking try at 9 January 2019 but booking was filed. I connect to costemer care. For costemer care was said to refunde your money 5day but no refunde money thetday

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K

Karthik Kudroli JKSHIM

from Mangalore, Karnataka

Jan 14, 2019

I tried to book a train ticket from mangalore to Villupuram on 5/1/2019 but the "payment was declined by the bank" message recieved at IXIGO. But the money was deducted from my account and the ticket was also not booked. My account details are e mail ID:[protected]@gmail.com. Kindly help

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Address: 147001

Website: Ixigo.com

I have booked train ticket using ixigo app. An amount of 1795 is deducted from my account but neither do i receive any text nor do any bookings. Also there is no transaction history in my account. No bookings in my account. This is the text i received
Thank you for using your sbi debit card 459xx0325 for a purchase worth rs1795.0 on pos payust[protected] at www.ixigo.com txn#[protected].
Kindly refund my money.
My email i'd... [protected]@gmail.com

Feb 13, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2019

Ixigo Customer Care's response Hi Sushant,

Greetings from ixigo!

Thank you for writing in. Please be informed refund against the shared transaction has been initiated and shall reflect into your bank account within 5 working days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

For further assistance please write back to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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R

Ranjesh Kumar

from Kolkata, West Bengal

Jan 11, 2019

I was booking ticket from Saharsa to Sealdah but it had not booked and ticket has cancelled. I had got message that your money will refunded within 5 working days . I also had get the information that your refund had proccessed & get amount in 72 hours i also wait for it. But amount is not created.

amount deducted but no bookings on ixigo app - Comment #3321773 - Image #0

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S

Sanjayamz

from Perumbavoor, Kerala

Jan 16, 2019

While trying to book a train ticket throug ixigo the payment was failed but my money is deducted from my account...what is this i need my money immediately

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Ixitr[protected]... Pls check the refund status and kindly speed up the process.. How to contact your customer service center.. Pls add the calling option... I book and cancel the train ticket on 5 december 2018. But refund amount is not credited on my account... Pls speedup the payment refund process... Send any update news and refund status... How many days long to get refund pls take action.

Feb 10, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2019

Ixigo Customer Care's response Hi Arun,

Greetings from ixigo!

Please be informed booking against the shared id had failed and refund shall reflect into your bank account within 5-7 working days as per bank refund policies. You would get this amount from "Le Travenues Technology /ixigo" in your payment statement.

Rest assured! Your money is safe and will surely be refunded to your bank.

In case of any further assistance please write back to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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For pnr:
Mrf6wl

They cancel tickets for both passngers.

Cheapticket.in also involved in this.

I have gone to the cancel the ticket. They directly issued the cancellation request without proompting me to for partially cancellation.

I want my refund or dont want my ticket to get cancel.

Booking id: 10342903
Bengaluru (Blr)
2019-jan-18 21:10

New delhi (Del)
2019-jan-19 00:05

Cheapticket.in

12:18 pm (2 hours ago)

To me
Cancellation request!

Dear richa agrawal,
Your cancellation request for booking id: 10342903 has been received!
You will receive a separate email with the confirmation.

Flight details:

Bengaluru (Blr)

2019-jan-18 21:10

New delhi (Del)

2019-jan-19 00:05

Bengaluru (Blr)

2019-jan-18 21:10

New delhi (Del)

2019-jan-19 00:05

Passenger names:
Paras agarwal, richa agrawal

They didnt prompt me for partial cancellation of ticket.

Feb 8, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2019

Ixigo Customer Care's response Hi Paras,

Greetings from ixigo!

We wish to inform you that as of now we don't have the feature of partial cancellation via the app. For partial cancellation, the user must get in touch with the service provider concern which was Cheapticket in this case.

Also during cancellation via app, we do show cancellation amount and indicate that ticket is going to be cancelled entirely.

Hence we request for your kind understanding here.

For any further assistance please write back to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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G

Gopalakrishnan Pa

from Kunnamangalam, Kerala

Jan 7, 2019

Refund not received for tickets non confirned on 09/12/2018
ID IXITR [protected]
"""""""""""""""[protected] for 219.98 each
i had received sms from ixigo on 09/12/2018 itself stating that tht refund amount will be credited to my bank account within 5 days

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supervisor's reply, Jan 8, 2019

Gopalakrishnan Pa:
You are entitlied to remind the service provider of their unpaid debt.
In 15 adys, if the debt is not paid, if you own
- e-ticket
- notice of the cancellation
- decision on the refund
- your own complaint / notice
you are entitled to hire a lawer, whose qulificatiins allow him/her to submit the civil suit on your behalf to the local court.

S

saadhika

from Banswada, Telangana

Jan 7, 2019

Appala naidu, Anakapalli, Visakhapatnam

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supervisor

Jan 8, 2019

Richa Agrawal:

It is impossible objectively to verify your public complaint as you had not attcahed
- e-ticket which show all particulars
- notice of the cancellation, which you gad receved from unknown service provider
- your own complaint with facts, fault of the service provider and the defined request expressed in 1-2 sentances .
- decision/reply of the service provider.

After you are ready to produce the deficiencies, you can apply to the correct service provider or, alternatively,
to request the assitance of the legal professional foir fee in order to evaluate the sutability for further action - for exmple, to bring the civil suit to the local Indian court.

I am not associated with the above service provider / air carrier.

Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@

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K

Kamal Tak

from Kota, Rajasthan

Jan 10, 2019

As per my complaint is booked 2 tickets for jaipur to nagaur rs 2204 on date 21.12.2018 but tickets conformatin is faild and payments staus is successfull so didnt recieved my refund payments last one week
My a/c is sbi
Hope as soon as you give my money.

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Address: Gurgaon, Haryana, 400601

Website: www.ixigo.com

Have been trying to contact ixigo.com customer care but in vain. There is no way i can call their customer care executive to resolve my grievance. The only option is to just leave a feedback on their help page & they will contact back at their convenience. This is not acceptable as in case of emergency there is no way to contact them, speak & resolve any problem.

Feb 8, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Jan 07, 2019

Updated by omkar75 I had booked 3 train tickets thro' ixigo app on iOS. The PNR are [protected], [protected] & [protected]. As I have changed my mobile to Android, I am not able to see my previous bookings. I Am trying to reach the customer care executive to resolve this, but in vain. Need to cancel these tickets ASAP as the travel dates are 10.01.19 to 14.01.19 or else I'll be loosing my money.

Verified Support

Jan 08, 2019

Ixigo Customer Care's response Hi Omkar,

Greetings from ixigo!

Please share the ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in "Transactions" section of the ixigo app.

Looking forward to your reply.

For further assistance please write back to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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I booked a train ticket on dec 12th 2018. The refund was supposed to be initiated within 7 days. After 7 days i got a new message saying to be initiated within 72hrs. Today it is 7th of jan. Still there is no progress seen. I contacted the bank for the same. They said its totally an automated process. They dont have any part in this. Once the refund is initiated from ixigo side, it will be credited automatically.
Account holder - vinukumar v
Transactionid: ixi-2m4rhg76yiy0ubktka-1
Reference id: [protected]
Arn number is[protected]

Feb 8, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2019

Ixigo Customer Care's response Hi Sachin,

Greetings from ixigo!

Please be informed we have already refunded the said amount to your source account from "Le Travenues Technology / ixigo" in your payment statement. We request you to check the refund details with your bank by calling their customer care department and giving them the shared ARN (Acquired Reference Number) to trace the same.

In case your bank through whom the transaction was made is unable to trace please ask them to escalate the same on your behalf.

We appreciate your patience and co-operation.

For any further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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I tried to book a train ticket from your app but i didn't got any confirmation message or any pnr number, even after deduction of money from my bank account. After succe, ssfully paying money through, google pay to ixigo. [protected]@hdfcbank, i got website error page. But i didn't got any ticket but still my money got deducted. So kindly refund my money back.

Feb 6, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2019

Ixigo Customer Care's response Hi Satyam,

Greetings from ixigo!

Please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in "Transactions" section of the ixigo app.

You can write back to us at [protected]@ixigo.com.

Looking forward to your reply.

Regards,
Team ixigo.

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