Ixigo Complaints & Reviews

Hi sir

I am new in ixigo

I am working in first time

My irctc account is new.
I am complain in irctc but his give me response your user name is not valid

Ixigo is not give me transaction id and no have any notifications

852 rs
852 rs

Two times money debited by my bank
I am using my debit card in ixigo app

Please solve my problem

Please refund my payment

My bank statement is

(1) medr/ixigo trains/990558/ 852 rs debit

(2) medr/ixigo trains/946335/. 852 rs debit

Please solve my problem

And refund my payment

Please

Jan 14, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2018

Ixigo Customer Care's response Hi Deepak,

Greetings from ixigo!

Please share the failed ixigo Booking/trip IDs starting from "IXITR" so that we can check and assist you better.

You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in "Transactions" section of the ixigo app.

For further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

Dec 15, 2018

Updated by Deepakjat My transaction is not failed and not successful

Not have any notification for transaction Id in IXIGO. But my bank statement is ixigo is debited money

I don’t know what are doing ixigo app in my ixigo Id ??????

Please call me ixigo
My number is [protected]

I am giving you full information

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K

kathrine

from Mumbai, Maharashtra

Oct 21, 2019

rs.5880 was deducted from my paytm but no booking ID, no sms, no emails were provided, it doesn't even show failed booking or pending, customer care keep asking me for trip id/booking id which i haven't recieved at all, what am i to do now ? am i frauded by ixigo app? i need a refund back

transaction failed and transaction id is not give me and money is also debit in my bank - Comment #3566671 - Image #0

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Address: Madhubani, Bihar, 847226

Trim no 12562 scheduled to arrive jaynagar on 11-12-18 was late by 5 hours.. This train arrived jaynagar around 1:00 am on 12-12 but all the apps including ixigo was shown my that train has arrived at 12:30 am.
My parents were coming by that train and i was tensed that what happened to them that they are not yet arrived home.. I had noticed a lot of times this problem in this region.. Shameless..

Jan 20, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2018

Ixigo Customer Care's response Hi Raghav,

Greetings from ixigo!

Really sorry for the trouble caused. We wish to inform you that train timings are shown as per NTES only.

However we are working towards improving the feature and you will be able to see improvements in the next

updates to come.

We seek your patience and loyalty in the meanwhile.

For further assistance please write back to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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D

[email protected]

from Ambad, Maharashtra

Dec 13, 2018

Thank you for using State Bank Internet Banking. Reference No. for Le Travenues Technology P transaction of Rs. 2523.0 from A/c ending 1437 on 07-Dec-18 at 18:08 is IGAEXOZLV8.

This is the transaction message.of net banking. What's the problem and why I didn't get the ticket.

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L

Lokesh Magon

from Vapi, Gujarat

Dec 13, 2018

I BOOK a train ticket but the Money Deducted from bank but the booking history not show and booking not made 15 dec shriganganar to Jaipur

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P

Premchand Patel

from Bareilly, Uttar Pradesh

Dec 13, 2018

I am booking rail ticket 1 st Decmber 2018 booking not cunfirm but balance is dedected Pls tell me does not refund .

Thanks
Premchand patel
Booking id - premchan_p

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I have tried to book a train ticket from madgoan to calicut, the amount has deducted from the bank account but ticket confirmation page has not loaded. Finally there is no ticket history. The amount is not refunded yet. Kindly resolve. Providing below the message of amount deduction from icici bank.
"inr 1, 005.00 on 11-dec-18. Info: bil*onl*[protected]*ixigo*w."...

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I had booked railway ticket from sguj to rjpb (Siliguri to patna) on 3rd december but i cancelled it. However my transaction was complete and rs1892.49 was deducted from my account. The booking was failed but i was assured that my money would be refunded back to my account wiyhin 7 days. However the status is still processing and its the 8th day! Kindly take necessary steps to refund my money at the earliest since i urgently want it.
Hope positive response from your team. You can contact me throug my mailid
Shouvik. [protected]@yahoo.com. A photo is attached with it.
Thank you.

+1 photos

Jan 14, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2018

Ixigo Customer Care's response Hi Souvik,

Greetings from ixigo!

We wish to inform you that refund has already been processed from our end and we have shared all the details with your Mail address: [protected]@gmail.com.

Please check your mail box once.

In case of any other assistance, please write back to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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M

Melbin Joseph

from Delhi, Delhi

Dec 11, 2018

I booked my tickets from ixigo. Twice i tried doing it, both times my money was cut but no sins of booking. i have no ticket but my money has been taken

money not refunded - Comment #3296183 - Image #0

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Address: 122002

Website: ixigo

Please attach file and reply me as soon as possible.

Gwalior - new delhi | 07 jan

Ndls shatabdi | 12001 | cc

Today morning i booked train tickets from gwalior to new delhi, 4adults and 1kid payment 3, 451.45/- rs sucessfull but not showing booking tickets.

Please reply me as soon as possible.

Jatin singhal
Mob:- [protected]

+1 photos

Jan 12, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2018

Ixigo Customer Care's response Hi Jatin,

Greetings from ixigo!

We couldn't find your details. Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in "Transactions" section of the ixigo app.

Looking forward to your reply.

In case of any further assistance, please write back to us at [protected]@ixigo.com.

Regards,
Team ixigo.

Oct 10, 2019

Updated by Raj Entertainment Channel "STARINN SUITES & RETREAT" Totally Fraud,

Abhishek Singh and Sohab Khan it's a "Big Dam Cheater", They Betrayed and Misled me. First They Offering me Free Gift Vouchers for Travel Anywhere Anytime Without any Expense because I am selected one, that's why they offering me (These words according to both of them) and after they asking me Refundable Amount for Booking and refundable amount will get back with in a week. Then 40, 000/- cash he take ready and after one week when I discuss about my refundable amount they changing their words and refusing me to refund any amount.

I am Govt Senior Retired Person (Only little pension amount can serve my family life) and I don't want to go anywhere, So I humble request to you please cancell all these things and refundable my hard amount as soon as possible.

Thank's and Regards
Raj Pal Singhal / Shashi Singhal
Mob:- [protected], [protected]

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Hi team,
I booked my ticket through ixigo website and it directed me to cleartrip.
All payments completed. No ticket received till
Name - meenakshisundaram rajagopalan
Transaction reference no[protected]
Bank - hdfc
Sector - maa - kwi
Date of journey[protected]nd january 2019
Flight - indigo
Payment was done but booking is not...
How will i get my refund???
Le traveneus technology pvt ltd helpline is also not active.
I don't know why there is so much inconvenience to the customer...
Plz plz take this complaint into consideration...

Jan 14, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Dec 11, 2018

Updated by itsramesh hi

Any update this is causing unnecessary anxiety - when can I get my refund

Verified Support

Dec 12, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We wish to inform you that against the shared id we have already sent you updated details on [protected]@msn.com. Request you to please check your mail box once.

In case of further assistance, feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo.

Dec 12, 2018

Updated by itsramesh Hi Team,

Have still not received the Refund For the Subjected Booking ID [protected] and [protected]

I don't know why there is so much inconvenience to the customer...

Appreciate quick revert

Dec 17, 2018

Updated by itsramesh HI Team,

Thanks for the support, Refund received against Booking ID [protected].

Thanks for the support

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akash samanekar

from Bengaluru, Karnataka

Dec 10, 2018

Ive cancelled my ticket when i registered they are telling that we've already refunded the amount

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Sir i wad trying for rail tickeks for 2 adults from secunderabad to kopargaon 2 ac.1040 per person. Since i was trying again and again 3 times the amount is deducted from my account. Because there was no confirmations for first time i was trying again again.in the end i got a message that there's no confirmed tickets. But my 3 times amount is been deducted so its a request to see for further enquiries.

Jan 10, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2018

Ixigo Customer Care's response Hi Omprakash,

Greetings from ixigo!

As discussed on phone, hope your query is resolved. If you have any other doubts or queries related to bookings, please feel free to write in. We will be happy to help :)

You can write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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K

Kiran0147

from Idukki, Kerala

Dec 10, 2018

I booked the train ticket on last month of Nov 27 .. unfortunately that was not booked ...but in my account ixigo deduct the money and they told me that will be credited with in 5days but not refund the money...I try to contact ..but no one answered me and not refund the money

without confirmation my amount rs.6368 is deducted - Comment #3294622 - Image #0

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Ashish Lanjewar

from Jalna, Maharashtra

Dec 11, 2018

Transection of amount was deducted from my bank account but booking was failed and still the amount of booking is not refund in my bank account please refund in my account. I wish that my problem is resolved as soon as possible. Thank you

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A

Ajay2471

from Pune, Maharashtra

Dec 11, 2018

Hi team
I tried booking train for 3 people from bhilai power house to nagpur for 12th december evening
Payment gateway succeeded and my money got deduxted but booking failed
Please tell me when will you return the amount
Name:- Ajay Tripathi
Irctc id:-ankit_2471

without confirmation my amount rs.6368 is deducted - Comment #3296093 - Image #0

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Website: ixigo

02.12.18. I booked train ticket dindugal to jolarpettai. But ticket was not booked. But payments was deducted in my account amount rs, 235/- (Train chennai to nagarcoil special train) booking from dindugal to jolarpettai) (Train no : 06008)
Date : 02.12.18. Please refund me my money immediately.

Nagarcoil to chennai train with booking id ixitr[protected]

My mail id : [protected]@rediffmail.com
Cell : [protected]

Jan 11, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We wish to inform yu that refunnd against the shared id IXITR[protected] has already been processed from our end. Please check your mail box we have sent the details to [protected]@gmail.com.

For any further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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A

Anupama Mudragada

from Mumbai, Maharashtra

Dec 10, 2018

After entering the card details and otp it is showing oops Try again, I tried with multiple cards Everytime it is showing the same error. Technical problem try again. Kindly resolve, I'm not able to book tickets because of error

train ticket not booked but payment is debited from my card - Comment #3294228 - Image #0

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Chandreshkum

from Nadapuram, Kerala

Dec 10, 2018

Payment successful but booking failed money refund.

train ticket not booked but payment is debited from my card - Comment #3294316 - Image #0

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Chandreshkum's reply, Dec 6, 2018

Money refund

N

Nagnath Dindgire

from Nandigama, Andhra Pradesh

Dec 11, 2018

Refund moeny booking pension please re fund my account

Reply

Nagnath Dindgire's reply, Dec 6, 2018

Please

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I have booked a flight via ixigo. Due to some emergency i had to cancel the flight. Ixigo has booked the flight with partner yatra. Yatra has already refunded the money to ixigo 2 days back and it was supposed to be credited to ixigo wallet before 24 hours. But ri didnot recieve the refund to the ixigo wallet yet. It is more than 72 hours now. Please process it asap

Jan 11, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please help us with the information below:

Booking id, Email ID and Contact number used while booking.

For further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

Dec 06, 2018

Updated by Sreyasvm Here are the details

Booking ID :[protected]
Email : [protected]@gmail.com

Dec 06, 2018

Updated by Sreyasvm Any update on this ?

Dec 07, 2018

Updated by Sreyasvm Still I have not received Ixigo money and there is no response as well. Could you please process the same?

Verified Support

Dec 09, 2018

Ixigo Customer Care's response Hi Sreyas,

Greetings from ixigo!

We hope as per our discussion yesterday your query has been resolved. If you have any other doubts or queries related to bookings, please feel free to write in. We will be happy to help :)

You can write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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Sreyasvm

from Bengaluru, Karnataka

Dec 6, 2018

Here are the details

Booking ID :[protected]
Email : [protected]@gmail.com

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S

Sreyasvm

from Bengaluru, Karnataka

Dec 11, 2018

I have booked a flight via Ixigo. Due to some emergency I had to cancel the flight. Yatra has already refunded the money to ixigo 2 days back. It was supposed to be credited to ixigo walet before 24 hours But I didnot recieve the refund even after 72 hours. Please refund it asap.

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Address: 682018

I booked the train ticket on last month of nov 27.. Unfortunately that was not booked... But in my account ixigo deduct the money and they told me that will be credited with in 5days but not refund the money... I try to contact.. But no one answered me and not refund the money today is 8th day.. Plz give back my money.. The amount is 2083rs this is

+1 photos

Jan 6, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2018

Ixigo Customer Care's response Hi Kiran,

Greetings from ixigo!

We wish to inform you that refund against the shared id is already been processed and we have shared all the refund details with you over e-mail. Request you to please check with your bank concern once.

For any further assistance, feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo.

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In the recent past i have done several bookings through ixigo app on my registered mobile number[protected] and all of them shot back with failed booking messages. Ixigo took inordinately long to refund the money. I did the bookings successfully on my laptop. The latest in the list is the pending refund for again a failed booking to kakinada vide id:ixitr[protected] for rs. 480.49 0n[protected] and the refund "initiated" is yet to come.

Jan 6, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2018

Ixigo Customer Care's response Hi Rangacharyulu,

Greetings from ixigo!

Please be informed booking against the id IXITR[protected] is failed and refund shall reflect into your bank account within 4-5 working days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

Rest assured! Your money is safe and will surely be refunded to your bank.

In case of any further assistance please write back to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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Dear team ixigo

I tried booking a train two weeks ago from your app which was unsuccessful for no reason. A message was received saying that refund will be sent in 5 days. But it is still not received even after two weeks. This kind o[censored]ndesirable behaviour was never expected from a company like you.

I want you to provide the refund as soon as possible. Find the details from screen shot attached.

+1 photos

Jan 6, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2018

Ixigo Customer Care's response Hi Priyapreet,

Greetings from ixigo!

Please be informed we have already refunded the amount against the shared id and shared all the refund details with your mail id- k.[protected]@gmail.com.

Request you to please check your mail inbox once.

For any further assistance please write back to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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Address: Pune, Maharashtra, 411038

Website: [email protected]

Pune - cst cc senior citizen deepak m. Gupte, age : 62
Date 07/12/2018, pragati express, booking could not be confirmed.
Payment deducted from debit card janata sahakari bank karve nagar
Pune branch, ifsc code : jsbp0000031
Sb a/c no.[protected]
Booking id: ixitr[protected]
Amount rs. 265.49, please refund, i had booked from my mobile
No.[protected], i was asked the pin code for verification, amount was deducted, but on password the transaction was unsuccessful, no ticket booking was confirmed

Jan 4, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2018

Ixigo Customer Care's response Hi Deepak,

Greetings from ixigo!

Please be informed booking against the shared id is failed and refund shall reflect into your bank account within 5-7 working days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

Rest assured! Your money is safe and will surely be refunded to your bank.

For any further assistance please write back to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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I made payment through Bhim upi while booking tickets through ixogo. the payment merchant was Le traveneus technology Pvt Ltd..
Payment was done but booking is not...
How will i get my refund ????
LE TRAVENEUS TECHNOLOGY PVT LTD HELPLINE IS ALSO NOT ACTIVE.
I don't know why there is so much inconvenience to the customer ...
Plz plz take this complaint into consideration ..

+1 photos

Ixigo customer support has been notified about the posted complaint.

Dec 03, 2018

Updated by Abhinav_302 I made payment through Bhim upi while booking tickets through ixogo. the payment merchant was Le traveneus technology Pvt Ltd..
Payment was done but booking is not...
How will i get my refund ????
LE TRAVENEUS TECHNOLOGY PVT LTD HELPLINE IS ALSO NOT ACTIVE.
I don't know why there is so much inconvenience to the customer ...
Plz plz take this complaint into consideration ..
TRANSACTION ID[protected]

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S

Sonaaaaall

from Gobardanga, West Bengal

Dec 4, 2018

Today I was booking four tickets from barauni jn to anand vihar and my account got debited but the tickets have not been confirmed. I want my money back immediately

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I was booked a ticket from gaya to howra on 23 nov 2018 by ixigo mobile app. But due to problem in my irct account ticket was not conformed & rs 300 was deducted from my account.
My booking id was ixitr[protected]
So, i request u to refund my money to my account soon.
I shall grateful to u for this act..

Raushan kumar
Contact-[protected]

Jan 4, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2018

Ixigo Customer Care's response Hi Raushan,

Greetings from ixigo!

Please be informed refund against the shared id is already been processed from our end. Please share your e-mail id so that we can send you the refund details.

For further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

Dec 01, 2018

Updated by Kittuaarushi my email id - [protected]@gmail.com
contact no - [protected]
Raushan Kumar

Verified Support

Dec 04, 2018

Ixigo Customer Care's response Hi Raushan,

Greetings from ixigo!

Please check your inbox against [protected]@gmail.com, we have sent all the refund details.

For further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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S

Soumyaranjan8658

from Madhipura, Bihar

Dec 3, 2018

Refund of Rs. 419 for your Dehri On Sone (DOS) - Jajpur K Road (JJKR) train booking . I will not receive Rs. 419 in my bank account. The ARN number is[protected].i have booking the ticket in 21 Nov.but some login issue the ticket has not been book.so I cancel the ticket.but till date ixigo has not refund the money.

request for refund - Comment #3287543 - Image #0

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J

Jagdish S Shetty

from Mumbai, Maharashtra

Dec 3, 2018

Sir my payment was successfully credit your account but train ticket is not booked...so please refund my money

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R

RiyaVaryani

from Gurgaon, Haryana

Dec 3, 2018

My money has not been refunded yet since 18-11-18

request for refund - Comment #3288861 - Image #0

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L

Lakshya Goyal

from Virarajendrapet, Karnataka

Dec 4, 2018

PRL07FBFKG8 flight booked money deducted but ticket not booked. Please help me with my refund details.

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Website: www.ixigo.com

I booked ticket from hyderabad to tirupati for travel date 27/11/18 and return on 28/11/18. However, my payment has been deducted for inr 8, 887 but ticket is not generated. It was booked through ixigo and through cleartrip. Once the payment is deducted, it took me to cleartrip homepage but no ticket still
Ensure my money is returned on priority. Tried calling cleartrip and their automated voice call doesnt allow me to speak to their customer care without tripid.
Trip id is not generated

Dec 29, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We regret to inform you that the booking against cleartrip reflects as failed and hence, ticket could not be issued. In case money is deducted it will be credited to your bank account within 3-5 working days.

Feel free to get back to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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R

Rizwan Muhammed

from Muluppilagadu, Kerala

Dec 3, 2018

I was book my trai on 19 nov
due to some technical reasons that transaction was failed
then my money was deducted and not refunded

payment deducted , but no ticket generated - Comment #3287387 - Image #0

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R

Rohit Punvani

Dec 3, 2018

Hi was booking a ticket from jodhpur to pune. You'll deducted INR 5000 for the same. However after the payment I was directed to clear trip home page. However I didnt get the tickets yet.

Request you to refund the money. Or if you can confirm the booking and send me a confirmation number would be great.

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Website: Ixigo

Yesterday when i reached habib ganj railway station to see off my wife at platform no.1, i reached for coach b1, the coach in which reservation was there. The ixigo app installed in my device showed that coach b1 was 7th from end while it actually was 6th from engine. Because of this wrong information i had to rush for the coach very hurriedly, with all luggage that made me breathless and i nearly escaped any untoward incident. Therefore the indian railways is requested to look into the matter and take action against such websites under intimation to me.

Dec 28, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2018

Ixigo Customer Care's response Hi Ratnesh,

Greetings from ixigo!

We sincerely apologise for the trouble caused. However, please be informed last moment change in the plateform doesn't gets autto updated. This is the very reaason you had to face such inconvenience.

For any further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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S

Shoaibayub Khan

from Mumbai, Maharashtra

Nov 27, 2018

I booked 1 ticket from Rajkot to Mumbai for 21st nov, 2018 the booking were in duronto express, payment id 1. (WVS5C74LHUGLD88NX) Rs 1, 863. I booked both the ticket on 20th Nov at about 13:06 hrs, Please do the needful and refund my amount as soon as possible.
Its been almost 7 days till now and the refund is still pending.

wrong information about position of coaches - Comment #3283568 - Image #0

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D

Dev Kumar mathur

from Noida, Uttar Pradesh

Dec 3, 2018

I am tiket booking fail my account dudect money but no refund my money 5 day please refund my money

wrong information about position of coaches - Comment #3287270 - Image #0

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My pnr no is [protected]. It had already been provided by the irctc but not yet provided by ixigo. Refund my money back as soon as possible as message was sent from ixigo team on 4 november about to refund my money back in 72 hrs but yet i had not got. I am sending you my last mini statement of my account so that you can get confirm about my problem. Contact me at [protected]

Dec 24, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please be informed refund against the shared PNR [protected] has already been processed from our end and we had sent you the refund details as well to hariomnk[protected]@gmail.com. Kindly check your mail box once.

For any other assistance, free to write to us at [protected]@ixigo.com.

Regards,
Train ixigo.

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H

harshita panjwani

from Bhindar, Rajasthan

Nov 26, 2018

My ticket didn't get booked I still got charged ony card, help I tried contacting them on email but to no avail, they didn't even booked my ticket, I lost my money too.

not get my refund of my train cancellation - Comment #3281682 - Image #0

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M

Mehak1744

from Noida, Uttar Pradesh

Nov 26, 2018

I have not received the refund amount yet
I have done the train booking on 15/11/18 but it was failed and my money was deducted and still not received yet but today one of my train transaction was failed and money was deducted but I received that money today only so I want to know that when will I receive my early refund.

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S

Swati jadhav

from Sirur, Maharashtra

Nov 26, 2018

Hi i am swati jadhav 18 Apr 2018 train tikit booking fail not my account mony transfer why

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A

Atharv11

from Pune, Maharashtra

Nov 27, 2018

I have successfully paid but booking is pending

not get my refund of my train cancellation - Comment #3283601 - Image #0

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A

asha rajwansh

from Delhi, Delhi

Dec 3, 2018

I m booking my ticket on ixigo
24nov 2018
paying for ticket I m credit ed 474 rs in their account
But ticket can't bookend so I m inciate refund but after 5 days I m not receive money
Today 6 days goes of complaint
Please help me to get my money back

not get my refund of my train cancellation - Comment #3287326 - Image #0

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1

1991puja

from Lucknow, Uttar Pradesh

Dec 3, 2018

I booked a ticket from moradabad to gorakhpur that time it is not confirmed but i booked it. At the date of train after chart prepration my tucket is not confirmed so all i need is my amount back . Kindly give my amount back.i booked my ticket on 12 october for train on 15 october kindly refund it back .

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R

RuchikaSingh

from Mirzapur, Uttar Pradesh

Jan 13, 2019

I cancelled my two tickets and it's been 3 days and still I got no refund.

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ਸ

ਸ਼ਹਿਨ ਸ਼ਾਹ

from Ludhiana, Punjab

Feb 4, 2019

I could not get my money back It's been 13 days

not get my refund of my train cancellation - Comment #3340968 - Image #0

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Address: Dehradun, Uttarakhand, 248001

I was told that i would be given a coupon of 1000 which i can use in my ticket which had an issue but the coupon given to me cannot be applied on that ticket and can be used in future but i have no plans as such in future and wanted to do this now and since i will have to rebook my flight so coupon was necessary for me as i could have used it now. And as i am a student it is very difficult for me to book a ticket twice and so it was promised to me that i will be getting a coupon worth 1000. I am very dissatisfied and disappointed as i did not recieve what was told.

Dec 22, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo

We understand your concern however, we would appreciate your understanding on the fact that ixigo doesn't charge any booking fee hence, a directly discount coupon won't be possible from our end. Your complete payment directly happens on the service provider selected by you for booking and you can also refer the merchant name in bank transaction detail. Although there was no glitch with the booking, we could completely understand your pain and hence, we shared an exclusive coupon code with you through which you can earn ixigo money on your fresh booking. This is the best we could do in regards to your concern and seek your understanding here.

Thanks for your kind cooperation!

Regards,
Team ixigo

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S

Simranjot sharma

from Mumbai, Maharashtra

Dec 3, 2018

Hello I have booked my 4 flight tickets from bom to del for6 dec2018from ixigo and I have payed through internet banking 20058rs tommarow but after my money deducted no mail no id or any message for confirmation.so please kindly help me as soon as possible.as I'm trying to contact to ixigo no and pick the call

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Sir,
I am a student and i booked ticket having id[protected]. I wished to book from new delhi to ranchi and it showed me amount of 2500 but when i was directed to payment gateway it showed me 2000 and i booked it. It generated me a ticket from ranchi to new delhi so i want you to correct it or refund my money so that i can rebook it. I need full refund or sector change.

Dec 20, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2018

Ixigo Customer Care's response Dear Siddharth,

Greetings from ixigo

As per your discussion with our team, the flight was searched for Ranchi - Delhi only and ticket has been issued for the same. All your previous searches are also showing for Ranchi - Delhi. That said, we can completely understand that you mistakenly booked wrong flight and have provided you with the best possible resolution. Please refer the e-mail sent by our team.

Thanks for your cooperation!

Regards,
Team ixigo

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J

Jeevan Shekar

from Hospet, Karnataka

Nov 26, 2018

Our train ticket has been cancelled .they told to wait till 7 days .. 8 days over ..I haven't received refund so make it soon

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