Ixigo Complaints & Reviews

Address: Pune, Maharashtra, 411047

Website: Indigo.com

I have made a payment towards 4 ticket booking from Goa to Kochi on 28th Dec from ixigo.com
With email id - [protected]@gmail.com
Booking is for the following passenger
1)REES WHARTON
2)Rehana JAWADWALA
3)Alice JAWADWALA WHARTON
4)Layla JAWADWALA WHARTON
However I did'nt receive any details for my tickets. I have payment slips and bank statements.

+2 photos

Nov 28, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2018

Ixigo Customer Care's response Hi Munira,

Greetings from ixigo

We apologize for the inconvenience caused. We regret to inform you that your booking reflects as failed via Sastiticket as the PNR was not generated by the airline. However, your service provider has already processed full refund and it will be credited to your account within 3-7 bank working days. We seek your patience meanwhile.

Thanks for your cooperation!

Regards,
Team ixigo

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H

harish_g

from Coimbatore, Tamil Nadu

Oct 29, 2018

Sir, i have booked a AC 2 tier ticket Hyderabad exp borading from Chennai central (MAS) to Scunderabad jn (SC) on 20th October and I cancelled my ticket on 21st October. I haven't received my refunded amount of 1440₹ .
Pls make it fast.. I'm in need of money

money is deducted but didn't get my ticket - Comment #3255074 - Image #0

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Address: Bangalore, Karnataka

Sir I had paid 1402/- to ixigo for railway reservation on 18th October and 22th October but unfortunately my ticket couldn't confirm per each time I paid 701/-
They said they had refund to bank but it didn't reflect in my account still I didn't get
My account no is.[protected]
Name Shailesh Raju Suryawanshi
Village name is Jajan mugali tq basavkalyan dist bidar DOB 05/ 09/2000

Nov 29, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2018

Ixigo Customer Care's response Hi Shailesh,

Greetings from ixigo

We wish to inform you that refund is already processed to your bank. If there is a delay from bank side to credit your account then please contact your bank's customer care and share the ARN (Acquired Reference Number) to track the refund. We'll also connect with you again to assist with same.

Thanks for your cooperation!

Regards,
Team ixigo

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Address: Jabalpur, Madhya Pradesh, 482002

Website: Ixigo train

Am shrutika shrivastava, i had tried to book a train ticket between jabalpur to pune on 9th october 2018 bearing booking id ixit (Ixitr[protected]) i made transaction1366 rs. Deducted from my debit card account but i didn't get a ticket. So, i have made the ticket from a different site. As it is already 3 days passed but i didn't get my cash refund... I regret to state that this kind of problems should be resolved within 24hours. Hope ixigo will respond quickly...

Nov 29, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2018

Ixigo Customer Care's response Hi Shrutika,

Greetings from ixigo

We have already processed the refund to your bank and complete details have been shared over e-mail. Kindly check your inbox once.

For any query you can write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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Address: Junagadh, Gujarat, 362720

Sir mene train ticket book karvaya tha lekin account se payment debit ho gaya aur ticket book nahi huva aur ixigo company se massage aaya ki sevnen working day me payment reafond hojayega lekin thirty day ho gaya abhi tak account me payment credit nahi huva please meri problem jald se jald solve karoixigo company ka ka koi contect number nahi mil raha jis pe bat ho sake itni badi company ka koi phone number chalu nahi he

Nov 25, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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Oct 25, 2018

Ixigo Customer Care's response नमस्ते,

कृपया कर अपनी ixigo Booking/trip ID जो कि "IXITR" से शुरू होती है, हमें [protected]@ixigo.com पे भेजें ताकि हम आपकी अच्छी तरह से सहायता कर सकें .

हम आपके उत्तर की प्रतीक्षा कर रहें है !

धन्यवाद,
Team ixigo

Nov 04, 2018

Updated by Abdul8586 IXITR[protected]

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Address: Junagadh, Gujarat, 362720

Sir mera reafond abhi tak nahi aaya aaj 25din ho gaye aap ke customer care par phone bhi nahi lagta ixigo compony fraud karti he chor he javab reaplay bhi nahi kartti aur company ne email kiya tha 5 to 7day reafond you paymen in your account but aaj 25 din ho gaya abhi tak payment account me aaya nahi he aur company ki taraf se koi javab nahi de raha he.

Ixigo customer support has been notified about the posted complaint.

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B

bikramjena341

from Sirur, Maharashtra

Oct 29, 2018

Dear sir, The train ticket amount from pune to Bhubaneswar(11019, konark exp) Rs 661 has deducted on 21/10/18 for resv tkt dt14/02/19.order id_ixitr[protected].msg arrived that deducted money will refund in my acc with in 5days.but till now that amount not refund.please refund as soon as possible.Thank you

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P

[email protected]

from Delhi, Delhi

Oct 30, 2018

Sir
I cancel my flight ticket but i have not receive refund amount rs 399

My PNR no - JG6KMT

NAME - ms sarita ms

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R

RK Jaanu

from Chennai, Tamil Nadu

Oct 31, 2018

Booking Id: IXITR[protected]
Train Name: BANGALORE EXP
Date of Journey:[protected] still not yet get refund..

Reply

RK Jaanu's reply, Oct 22, 2018

train no 12785

RK Jaanu's reply, Oct 22, 2018

train no 13785

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Website: www.ixigo.com

I booked a ticket from bangalore to mumbai at 11:30 am today and it’s booking status is showing as pending even though my payment has been successful and my ixigo money has been deducted too. I got a message from ixigo saying that my booking status will be confirmed till 3 pm today, but yet there has been no change in the booking status and it still shows as pending. Kindly resolve this issue by either refunding me my entire money or by...

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I have booked 2 tickets through ixigo app, that i want cancel the tickets but there is no cancel option in this app so, please let me know how to cancelled. I request you again and again please provide me a way to process the matter.
This is not fair at all. I am not getting any support from ixigo. The customer care numbers are not in use. Also no one is replying my mail which i have sent asking for the option of tickets cancellation.

Nov 29, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2018

Ixigo Customer Care's response Hi Santosh,

Greetings from ixigo

We understand that your query is regarding Trip Id IXITR[protected]. We tried calling you up but could not connect. However, we can see that you were able to cancel the ticket successfully. For any further queries, please write to us at [protected]@ixigo.com.

Thanks for your cooperation!

Regards,
Team ixigo

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Address: 621108

I have booked a ticket from bangalore to salem. My name is ahammed.
Everything thing went good i had paid money finally i forgot the password to n ixigo app.. I pressed the forgot option.
Again i try to go it shows transaction expired. Its shoin booking pending please tell me how to book.. Please reply for my complaint immediately or else i can't go to my hometown.

Nov 24, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo

We could not find your booking details from the given information. However, please be assured that your amount is completely safe & will be auto-refunded within 5 days if ticket is not issued. Kindly share the Trip Id with us at [protected]@ixigo.com so that we can address your concern quickly.

We're looking forward to hear from you.

Regards,
Team ixigo

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Address: Bangalore, Karnataka

I just paid for the flight from bengaluru to nagpur from ixigo app for the day November2ed indigo airlines at 2.25pm and paid through netbanking. the payment was successful and amount was debited from my account but i didn’t get any confirmation of the ticket nor the ticket pass, I dont know what wrong happened in the following process and
Please look in to the issue and resolve it as soon as possible...

+1 photos

Nov 28, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

Ixigo Customer Care's response Hi Pooja,

Greetings from ixigo

We understand that your concern is regarding booking done via Cheapticket. We have escalated your concern to the service provider & it will be resolved within 24 hours. Be assured, your amount is completely safe and will be fully refunded if ticket was not issued.

Thanks for your cooperation!

Regards,
Team ixigo

Mar 01, 2019

Updated by pooja hardaha what's status plz reslove this problem soon.i m too much tense

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I had booked tickets from qln-ltt on oct 3 two times, rs.1402/-money has deducted from my account and my booking got failed, so they said that your money will get refund within 6 days and its almost 17 days has over till now i didn't get my money refunded back.. Please do something.. I'm out of money..! So i kindly request you to refund my money back.. Thank you

+1 photos

Nov 25, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

Ixigo Customer Care's response Hi Raashid,

Greetings from ixigo

We wish to inform you that full amount has been already refunded to your bank on 4th Oct and complete refund details along with refund reference number have been shared with you over e-mail. We'd request you to please check your bank statement once as some banks don't notify via sms when refund is credited.

Thanks for your cooperation!

Regards,
Team ixigo

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K

k nageshwar rao

from Mundi, Madhya Pradesh

Oct 22, 2018

Dear sir
one time extra debit 1071 rs from my account.

Reply

k nageshwar rao's reply, Oct 16, 2018

dear sir
one time extra debit 1071 rs from my account.

M

Mansoor9206

from Chitradurga, Karnataka

Oct 24, 2018

Dear ixigo
I'm booking a ticket @5 October 2018
For network problem not booked a ticket but amount as been paid
Transaction id:ixi-1TDBM3IXEO4M09C7FI-1
Reference id:[protected]

to refund my money back - Comment #3250819 - Image #0

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Address: Indore, Madhya Pradesh, 452012

I booked air ticket from indore to bangalore through ixigo. I cancelled ticket due to some reason. I asked for refund money i didn't get any refund amount. My paid amount is ars 3002. I called for refund money they r saying that it's not refundable while booking there is no instructions given for non refundable. Please receive my complaint and help me refund my amount. Ticket attached in the copy

+1 photos

Nov 29, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

Ixigo Customer Care's response Hi Shivaraju,

Greetings from ixigo

We understand your concern regarding refund and regret the inconvenience caused. However, we wish to inform you that refund is processed by the service provider you book through after levying cancellation charges. The cancellation charges are always shown before the cancellation and a ticket is cancelled only after your confirmation. Please be informed that ixigo doesn't charge any fee for either booking or cancellation and your payment directly happens on the service provider selected by you. We seek your understanding in this regard. We'd request you to please call on[protected] for any further queries.

Thanks for your cooperation!

Regards,
Team ixigo

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A

Arinkishor

from Chennai, Tamil Nadu

Oct 22, 2018

Dear sir/medam,

Today I will try to booking ticket, that process got cancelled after payment so please refund my amount.

I booked air ticket through ixigo, I cancelled ticket due to some reason. I didn't get refund amount in lost my amount 3002 - Comment #3247506 - Image #0

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Address: 160059

Please sir help me that my rail booking is unsucessful at date 5/10/18 but 1370 rupees deduct from my account.. Ixigo send me message on date 11/10/18 that my refund is issue and refund credit on your account in 72 hours but till 18/10/18 date my refund has nor credit in my account.. So please help me in this issue i m also check my bank statement...

+2 photos

Nov 29, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

Ixigo Customer Care's response Hi Jatinder,

Greetings from ixigo

We wish to inform you that refund is already processed to your bank and ARN (Acquired Reference Number) is the sufficient proof of same. If there is a delay from bank side to settle the amount then please raise a complaint with bank's nodal officer against shared ARN for retrieval of funds. Be assured, there is no formality pending from our side.

Thanks for your cooperation!

Regards,
Team ixigo

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M

Muruga38

from Kolkata, West Bengal

Oct 22, 2018

I have booked and cancelled the train on 2/10/2018 itself with u. U have sent an email that u will refund the amount with in 5-7 working days. But till date I am not received the refund amount from u. My PNR booking nos. [protected], [protected], [protected] & [protected]. Kindly refund the total amount of Rs.1960/- immediately. Thank u
P.Murugavel

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B

Brijesh B Tripathi

from Mumbai, Maharashtra

Oct 24, 2018

My bus booking failed money was deducted refund my money and I cut train ticket it's also failed please refund my money as soon as possible.

refund not credit in my account 13 days ago - Comment #3250841 - Image #0

refund not credit in my account 13 days ago - Comment #3250841 - Image #1

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Address: Gurgaon, Haryana

Website: www.ixigo.com

I booked a ticket from warangal to bargarh on 22 september.The amount has been debited. I forgot my irctc password, so i was unable to book the ticket. The refund process initiated on 23 september and told it will be credited by 28. I didnot get refund and i complained to ixigo it didnot respond .my payment id EQFHUZ3EEWIPMB1BC and transaction id:IXITR[protected]

+1 photos

Nov 24, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo

We wish to inform you that refund is already processed to your bank and complete refund transaction details have been shared with you over e-mail. Kindly check your bank statement as some banks don't notify via sms when refund is credited. For any assistance, you can write to us at [protected]@ixigo.com.

Thanks for your cooperation!

Regards,
Team ixigo

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R

RK Jaanu

from Chennai, Tamil Nadu

Oct 22, 2018

Booking Id: IXITR[protected]
Train Name: BANGALORE EXP
Date of Journey:[protected]

railway ticket refund - Comment #3248393 - Image #0

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N

narenderveer singh

from Idukki, Kerala

Oct 22, 2018

I have booked five (5) tickets from your site from Amritsar to Ambala cantt for 16 /10/18 but it shows booking successful not seat nos..not allotted so make refunds RS. 566.45 to my account pls.

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Address: Palakkad, Kerala, 678001

While booking the ticket to palakkad to chennai in ixigo app, the amount has been taken successfully by the ixigo. And i forget the password finally. I trying new password by forget password option.ixigo send the new password aftr 5 min when the transaction session expire out.now the booking status is pending.my money is lost.i dont seen any relogin and complete booking using same order id /payment id ..pls help me.how to complete booking again? otherwise refund me immediately.

+1 photos

Nov 29, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

Ixigo Customer Care's response Hi Murali,

Greetings from ixigo

We can see that you were able to re-book ticket successfully with same amount. Hence, we hope your query is resolved.

For any assistance, you can write to us at [protected]@ixigo.com

Regards,
Team ixigo

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Address: 601201

Website: [email protected]

While booking the ticket in ixigo app, the amount has been taken successfully by the ixigo. And i forget the password finally. So the booking cancelled and money has been deduced. While trying for a password i deduced my money three times.in the ixigo app they said that money will refunded 17th oct. But today is 17th. The money had not yet refunded. This is the money where i want to pay exam fees. Please help me sir,
And my booking id is
Ixitr[protected]
Ixitr[protected]
Ixitr[protected]

+1 photos

Nov 24, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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Oct 24, 2018

Ixigo Customer Care's response Hi Alagar Raj,

Greetings from ixigo

We wish to inform you that refunds have been already processed to your bank and complete transaction details have been shared over e-mail. Kindly check your bank statement once as some banks don't notify via sms when refund is credited.

Thanks for your cooperation!

Regards,
Team ixigo

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I am facing problem from ixigo, because i am not satisfied by ixigo, because i have not received my cashback of my round trip flight from chandigarh to srinagar on[protected] and return flight from srinagar to chandigarh on[protected] the flight booking no is [protected], so please give me cashback of my flight tickets as soon as possible, so that i will continue through ixigo

Nov 26, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo

We wish to inform you that coupon was not applied on this booking hence, ixigo money could not be processed post booking confirmation. Kindly refer the e-mail sent by our team for further details.

Thanks for your cooperation!

Regards,
Team ixigo

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Address: Meerut, Uttar Pradesh

Website: [email protected]

I have booked 3tickets on 14th october... I got a message after payment deduction msg disclosed below... Anushka, sorry! Booking for your meerut city (Mtc) - kanpur central (Cnb) train with booking id: ixitr[protected] is still pending. We will confirm the final status as soon as possible.in case your booking isn't confirmed, your money will automatically be refunded to your account within 5 days. For any queries please write to [protected]@ixigo.com

Still i m waiting for my status... Didn’t get my money back... Now i booked my ticket on tatkal quota which is 800, 900₹ more costly than my normal ticket... My booking id is :meenaxisin...

How can i get my money back nd the compensation amount.!!

Nov 24, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo

We wish to inform you that refund is already processed to your bank. Kindly check your bank statement as some banks don't notify via sms when refund is credited. Please also refer the complete transaction details of refund shared with you over e-mail.

For any assistance, you can write to us at [protected]@ixigo.com

Thanks for your cooperation!

Regards,
Team ixigo

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Sir i booked one tkt from bam-sc in konark exp. At the time of booing, my tkt was nt confirmed. It had been 7 days of booiikng my tkt. My journey date was[protected]. My tkt on that date automatically cancelled. But my refund money didnt credited in my account. Pls share some regarding information. And solve my problem. I already checkted my accnt balance. Till now no responce came. Plz help me.

Nov 17, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2018

Ixigo Customer Care's response Hi Binayak,

Greetings from ixigo

We'd request you to please share your PNR with us at [protected]@ixigo.com so that we can assist you better.

We're looking forward to hear from you!

Regards,
Team ixigo

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N

Nancy Patel

from Bardoli, Gujarat

Oct 15, 2018

My ticket is still pending from 3 days nd last ticket cancelled but my fare was no given .., i[censored] r not going to give my mama money back them i will complain to police ..u r bog fraud companyi hope u do it fast take action otherwise it will not be good

refund my money due to waiting list of my ticket after chart prepared - Comment #3240407 - Image #0

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A

Aneesh Antony

from Ernakulam, Kerala

Oct 15, 2018

I had a transition to book train tickets cash credited but tickets not booked why..?? Plzz hel me

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N

Nathu@2215

from Kota, Rajasthan

Oct 16, 2018

Email id [protected]@gmail.com mob [protected] 03 October KO 8:03 par ticket bnana cha ticket NHI Bana 2871 RS KAT GYA SIR PLEASE HELP ME SANKAR LAL YADAV THA COSTMER KA NAME THA

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A

ak735333

from Bengaluru, Karnataka

Oct 18, 2018

Hi sir/mam

25/09/2018 i booked Bangalore to Goa round trip flight tickets than that day i cancelled my tickets.
still now i didn't receive my money back to my bank account please refund my money back.
I am waiting till 25th sept 2018,
I called so many times they didn't respond to me.

Trip ID: PRL06ZIN0OV

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Address: Korba, Chhattisgarh, 495677

Today i was booking a train ticket from raipur to korba. I opted the upi option in the payment section. Payment was successful but any result was not displaying in the app. I want the refund. The upi transaction id is[protected]. I tried to call the helpline number but it was not valid please take care of your services in this competitive world or you have to face a hard time in future

+2 photos

Nov 18, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2018

Ixigo Customer Care's response Hi Yash,

Greetings from ixigo

We're really sorry to hear that your ticket could not be issued. However, please be assured that your amount is completely safe and has been already refunded to your bank. It will reflect in your account within 2-3 working days. We seek your patience meanwhile.

Thanks for your kind cooperation!

Regards,
Team ixigo

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S

subhassnvelu

from Chidambaram, Tamil Nadu

Oct 15, 2018

Sir, I had cancelled my train ticket PNR.no.[protected] on 28.9.18.I had been informed Rs.395/- would be refunded within 5-7 days, vide ARN 30001082738177109356633. But till date the amount was not credited in my bank account...Plz. kindly refund the amountRs.395/- atonce.
Regards,
G.MUTHUSWAMI.

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subhassnvelu's reply, Oct 10, 2018

Sir, I had cancelled my train ticket PNR.no.4146305924 on 28.9.18.I had been informed Rs.395/- would be refunded within 5-7 days, vide ARN 30001082738177109356633. But till date the amount was not credited in my bank account...Plz. kindly refund the amountRs.395/- atonce.
Regards,
G.MUTHUSWAMI

P

Prasadarao k

Mar 26, 2019

Dear
I was booked tickets in ixigo
1) one ticket booked but not conform apount detected
2) ticket cancellation I was tried but it was not cancellation. It was showing trip not found
Please cancel these pnr no check and confirm

money deducted from upi but ticket not confirmed - Comment #3386809 - Image #0

money deducted from upi but ticket not confirmed - Comment #3386809 - Image #1

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Website: ixigo.com

Respected sir/madam,

I had booked a ticket from chennai central to delhi nizamuddin on 23rd september for duranto express for the date 8th october.
I cancelled suddenly as soon as my schedule was changed.
But till now the refund is not processed. I didn't receive the refund it has been above 15 days please process as soon as possible.

Payment id f0s8rvzkk4awc982p

Order id ixitr[protected]

Kindly find the attachment of need any clarification.
Please refund as soon as possible.

Thanks and regards,
Rahul k k,
[protected]@gmail.com,

+1 photos

Nov 15, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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Oct 14, 2018

Ixigo Customer Care's response Hey Rahul,

Greetings from ixigo

We wish to inform you that refund of Rs. 3430 is already processed to your bank on 24th Sep and complete transaction details have been shared by our team over e-mail. We'd request you to please check your bank statement once as some banks don't notify via sms when refund is credited.

Thanks for your cooperation!

Regards,
Team ixigo

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A

Aniket Pillewan

from Savantvadi, Maharashtra

Nov 21, 2018

I book a ticket on 14th of November but my money is not refunded till now no response and nothing from your side i didn't accept tha you are lying the people in such a bad way i request you one more time to give my money back fastly because i m student and i have urgency of that money but you are just tring toh make me like a fool
My ticket is from nagpur to delhi i also send you the pics plzz give me my money back urgently

Ixigo Complaints & Reviews

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money is deducted but didn't get my ticket

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failed ticket refund amount

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payment refund

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reafond

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booking status as pending

not getting help to cancel the train ticket

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the payment was successful and amount was debited from my account but I didn't get any confirmation of the, ticket nor the ticket pass

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to refund my money back

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I booked air ticket through ixigo, I cancelled ticket due to some reason. I didn't get refund amount in lost my amount 3002

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refund not credit in my account 13 days ago

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railway ticket refund

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payment successfully but booking pending

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refund my money due to waiting list of my ticket after chart prepared

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money deducted from upi but ticket not confirmed

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refunding not yet processed even after 15 days

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