Ixigo Complaints & Reviews

Address: New Delhi, Delhi

I booked a train ticket by ixigo but my ticket booking are not successful but amount deducted from my account. I repeat these procedure three time And each time Ammout deducted but tickets are not booked .I want to refund my amount pls .this ticket is not booked completely And terminated during booking
But my Ammout deducted during this procedure what can I do Pls tell

Nov 3, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2018

Ixigo Customer Care's response Dear Sir,

Greetings from ixigo

We regret that your tickets could not be issued even when amount was charged. This happens in a very rare scenario when railway servers don't respond properly and hence, PNR is not generated. However, your full amount for all 3 transactions has been already refunded to your bank and complete transaction details along with refund reference numbers have been shared over e-mail. Please check your inbox for the same. We'd request you to please check your bank statement to see the refund amount as some banks don't notify via sms when refund is credited.

If you still face any issue, feel free to write to us at [protected]@ixigo.com. We'll be happy to help.

Regards,
Team ixigo

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Address: New Delhi, Delhi

Website: Www.ixigo.com

I booking train of ixigo app but it's not confirmed and my balance is deducted in my account .after 1 days ixigo massage me your balance is refund 5-7 days but not refunded after 15 days i tried many contact of ixigo helpline number but not answerd me so please help me.

Transaction ID: IXI-1KFQ96337Y5W6AQVHA-1

Refund Amount 3930.08
reference id: [protected]

+1 photos

Nov 5, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2018

Ixigo Customer Care's response Dear Sir,

Greetings from ixigo

We regret that your ticket could not be issued even when amount was charged. This happens in a very rare scenario when railway servers don't respond properly and hence, PNR is not generated. However, your full amount has been already refunded to your bank on 11th Sep, 18 and complete transaction details along with refund reference numbers have been shared over e-mail with you. Please check your inbox for the same. We'd request you to please check your bank statement to see the refund amount as some banks don't notify via sms when refund is credited.

If you still face any issue, feel free to write to us at [protected]@ixigo.com. We'll be happy to help.

Regards,
Team ixigo

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D

Dêçéñt Bøy Rãjîv

from Khurja, Uttar Pradesh

Sep 27, 2018

I had booked a train ticket which got passed and 809 rupees was cut from my account. Now I want my money back

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Address: Aizawl, Mizoram

Website: ixigo

My two tickets booking failed and money not refund as date[protected] and 2nd[protected] but process is very delay. The ixigo is not refund my money and no any kind of reponce about my booking failed process what is the process of my refund money. The amount of my tickets is deducted by my account and not the refund what is the main procees of my money

Nov 6, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2018

Ixigo Customer Care's response Dear Sir,

Greetings from ixigo

We understand that your concern is regarding Trip Ids IXITR[protected] and IXITR[protected]. We regret that your tickets could not be issued even when amount was charged. This happens in a highly rare scenario when railway servers don't respond properly and hence, PNR is not generated. However, your full amount for both transactions has been already refunded to your bank and complete transaction details along with refund reference numbers have been shared over e-mail. Please check your inbox for the same. We'd request you to please check your bank statement to see the refund amount as some banks don't notify via sms when refund is credited.

If you still face any issue, feel free to write to us at [protected]@ixigo.com. We'll be happy to help.

Regards,
Team ixigo

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A

Akshay Solanke

from Nagpur, Maharashtra

Sep 26, 2018

I booked 5 tickets from parbhani to renugunta on 23 August 2018 through ixigo app.

I made payment but it showing that booking pending payment successful.
But ticket was cancelled and payment shows it
pending
I was not receive a pement or refund back

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Ixigo Customer Care's response, Oct 3, 2018

Verified Support

Dear Sir,

Sincere apologies for the inconvenience caused. We wish to inform you that your amount has been already refunded to your bank on 28th Aug, 2018 and the bank ARN (Acquired Reference Number) is 182359823374. We have also shared complete transaction details with you over e-mail. Kindly check your inbox for the same. Please check your bank statement once as some banks don't notify via sms when refund is credited.

If you still face any issue, please write to us at [email protected]. We'll be glad to assist.

Regards,
Team ixigo

B

Bhaskar Tiwary

from Jaipur, Rajasthan

Oct 1, 2018

I am getting Fare Alerts that Flights from Patna to Jaipur is Reduced but when i go to book it suddenly increases...Why this sort of Joke ??

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Ixigo Customer Care's response, Oct 3, 2018

Verified Support

Dear Sir,

Sorry for the trouble. We wish to inform you that fares are dynamic & are not controlled by us. Fares are directly given by the travel portals showing in search results. We'd request you to please share the complete flight details with us at [email protected] so that we can resolve your concern quickly.

We're looking forward to hear from you!

Regards,
Team ixigo

M

Md Munna Bhai

from Dhaka, Bihar

Oct 2, 2018

My ticket is pending so please solve my problem mera paisa cut chuka hai

Reply

Md Munna Bhai's reply, Sep 27, 2018

My ticket is pending

Ixigo Customer Care's response, Oct 3, 2018

Verified Support

Dear Sir,

We could not find your booking details. Kindly write to us at [email protected] so that we can resolve your query quickly. Please be assured that your amount is completely safe & will be auto-refunded within 5 days if ticket is not issued.

Thanks for your cooperation!

Regards,
Team ixigo

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Address: Chandrapur, Maharashtra, 442404

Website: IXIGO

Hello,

I tried to book a flight ticket for 23rd of september 2018 from nagpur to kolkata and while filling the card details, i converted the booking amount into three months emi provided option. The transaction was unsuccessful from your end and even the ticket was not booked. The status showed failed.

However, i can see the same emi has been reflected in my bank details. I cannot understand why there is a need to pay emi for no ticket booked. Please help me in this regard.

Thanks,
Rohan samaddar
[protected]

+1 photos

Nov 9, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2018

Ixigo Customer Care's response Dear Rohan,

Greetings from ixigo

We regret that your ticket via Sastiticket could not be issued even when amount was charged. This happens in a very rare scenario when airline servers don't respond properly and hence, PNR is not generated. However, your full amount has been already refunded by Sastiticket to your bank on 23rd Sep, 18 and complete transaction details have been shared with you over e-mail. Please check your inbox for the same. We'd request you to please contact your bank's customer care once for settlement of amount.

If you need any further assistance, please revert on same e-mail or write to us at [protected]@ixigo.com.

Thanks for your cooperation!

Regards,
Team ixigo

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I

ipsitamohanty01

from Bhubaneshwar, Odisha

Sep 26, 2018

Trip ID- IXITR[protected]
Booking failed, but money not refunded yet.
Plz look into the matter so that my money refunded ASap.
Trip ID- IXITR[protected]
Booking failed, but money not refunded yet.
Plz look into the matter so that my money refunded ASap.

need to stop converted emi for failed transaction - Comment #3221438 - Image #0

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Address: 400104

My name is piyush
My money is debit to my account rs 1801
But but payment is fail
Please return my money to my bank account
[protected]@gmail.com
please refund my money fast

My name is piyush
My money is debit to my account rs 1801
But but payment is fail
Please return my money to my bank account
[protected]@gmail.com
please refund my money fast
Please contact to me fast

Nov 3, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2018

Ixigo Customer Care's response Dear Sir,

Greetings from ixigo

We understand that your concern is regarding Trip Id <IXITR[protected]>. We regret that your ticket could not be issued even when amount was charged. This happens in a very rare scenario when railway servers don't respond properly and hence, PNR is not generated. However, your full amount has been already refunded to your bank and complete transaction details along with refund reference numbers have been shared over e-mail. Please check your inbox for the same. We'd request you to please check your bank statement to see the refund amount as some banks don't notify via sms when refund is credited.

If you still face any issue, feel free to write to us at [protected]@ixigo.com. We'll be happy to help.

Regards,
Team ixigo

View replies

R

Ramlal Bhakal

from Margherita, Arunachal Pradesh

Sep 26, 2018

On dated 16 Sept 2018 I was booked my ticket from Delhi to Silchar. In that order your company show 600 rs cash back but I have not received yet.my complaint submitted for your appropriate action please.

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M

Muralisri

from Chennai, Tamil Nadu

Sep 27, 2018

Murali, Sir i was booked a ticket from tirunelveli to chennai pnr [protected]...some health issuse i can't go chennai at particular date so i cancelled my ticket on 19.09.18... but still i have not collect my refund...so that y i filled this complaint to you...pls taken on my complaint to process immediately and bring it back to my amount short...

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B

bheeshan ram Nayak

from Tenkasi, Tamil Nadu

Oct 1, 2018

Yesterday morning I booked a train it took to the payment page n Amount had been deducted bt booking had failed then where my deducted amount..?? Plz book the ticket r plz refund d amount by today itself

payment issue - Comment #3226194 - Image #0

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Address: East Singhbhum, Jharkhand, 831001

Dear ixigo team,

Your customer care team cheated to me i try to cancel my return ticket booking id: 7383739
Sep 14, 2018

I contact your customer care number [protected], i speak with mr. Manish kumar chadubedi & mr. Pradip, they teel to refund required card number was taken and many time deducted the various amount from my credit card almost total rs 54000 after i speak them, they tell to system error within 24 hrs total amount reversed my card. But after 24hrs any amount come back to my card. Please ensure the issue other your more customer face the same issue, customer care number details photo attached

Please consider issue seriously

Thanks with regards

Harikumar
[protected]
[protected]@gmail.com

+1 photos

Oct 24, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2018

Ixigo Customer Care's response Hi Mr. Harikumar,

We're really sorry to hear that. As per your discussion with our team, the mentioned numbers do not belong to ixigo & we don't run a call center for customer queries. We are reachable only via live chat support & at [protected]@ixigo.com. The shared numbers are not showing on ixigo & are posted by spammers on some random website. Please be informed that our representatives would never ask for your card details as ixigo is not involved in payments. Your payment takes place directly on your selected portal's gateway & refund is processed by them only. We'd request you to please file a complaint with cyber crime cell & if you need any help from our side, please feel free to reach out.

Thanks for your kind cooperation & understanding!

Regards,
Team ixigo

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N

Nandini Shivaprasad

from Vadodara, Gujarat

Sep 26, 2018

Ticket didn't received after money transaction ...I need refund...it's showing booking failed

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Address: Chennai, Tamil Nadu

Website: IXIGO TRAINS

I have tried to bookmy train ticket on 7 sep 2018.
From (Indb) to (Mas). Using ixigo trains mobile app.
When i tried to book... Payment get successful and then app automatically verified to (Irctc) account login. I have waited for a long time but ticket didn't booked. Then i got message (Train with booking id:ixitr [protected] was not confifrmed. Refund of rs 680.68 has been initiated and will be crediated to your account with in 5 days). But till now i have not got any refund.

Oct 19, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2018

Ixigo Customer Care's response Hi Shathish,

Greetings from ixigo!

Please be informed we have already sent the refund details to your mail id shathish.[protected]@gmail.com.

Request you to please check your inbox once.

Feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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S

Sultan hussain

from Mumbai, Maharashtra

Sep 25, 2018

My money is deducted and they say that they will refund by 23 sept 2018 but today is 25 sept but dosent refunded and there was no cntct of this company

I didn't get my refund from ixigo - Comment #3220190 - Image #0

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Address: Ramgarh, Jharkhand, 829129

Sir i get this below message from your app
Bt i have not got my money yet... Pls consider it... Message start now.

"hi deepak

Your new delhi - gaya jn train booking could not be confirmed. Refund of rs.629.68 has been initiated. It should reflect in your account within 5 days depending on your bank procedure.

Booking id: ixitr[protected]
Train name: mahabodhi express
Date of journey:[protected]"

Oct 21, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2018

Ixigo Customer Care's response Hi Kumarjeet,

Greetings from ixigo!

Please be informed we have already sent the refund details to your mail id [protected]@gmail.com.

Request you to please check your inbox once.

Feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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P

Pratik Pattrickstarr Bose

from Bhubaneshwar, Odisha

Sep 18, 2018

Ticket journey was from njp to sealdah at darjelling mail and the name of passengers were pradip bose and subhra bose the tickets got cancelled and the original mode of payment was still no recived please look into this matter as soon as possible beacuse this issue have not been fixed for 1 month

refund my money now!!! - Comment #3212037 - Image #0

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Ixigo Customer Care's response, Sep 18, 2018

Verified Support

Hi Pratik,

Greetings from ixigo!

Please be informed we have already sent the refund details to your mail [email protected].

Request you to please check your inbox once.

Feel free to write to us at [email protected].

Regards,
Team ixigo.

H

Himanshi Solanki

from Savantvadi, Maharashtra

Sep 18, 2018

I booked 2 tickets in duranto but it failed i made online payment and now i am unable to get the money back please coordinate with the same my email id is [protected]@gmail.com please let me know as soon as possible

refund my money now!!! - Comment #3212204 - Image #0

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A

Ashok lal Barnwal

from Kurinjippadi, Tamil Nadu

Sep 18, 2018

I have booked one flight ticket but amount deducted from my account but transaction failed. Please let me know whether my transaction is completed or not please tell me reply immediately as I will book same. My transaction number is IGAEIGJLI6.

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Ixigo Customer Care's response, Sep 18, 2018

Verified Support

Hi Ashok,

Greetings from ixigo!

Thanks for writing in. Kindly help us with the information below:

Name of the service provider: Cleartip, Yatra, Sastiticket etc.
Email ID and Contact number used while booking.

For further assistance kindly write to us at [email protected].

Thank you for your cooperation.

Regards,
Team ixigo.

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Address: Parbhani, Maharashtra

Dear sir,
I cancelled my four ticket 2 september 2018 and one ticket money refun rs.780 but three ticket refund not credit my aacount plz refund my money fast.
And call me i talk to customer care
Sir i trust ixigo train book side but i am very mentality disturb tickets have been canceled by 15 days but refunds have not yet been received. And not being able to talk to customer care i'm afraid to book tickets from your...

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Last 11/09/18, i booked 3 howrah - bhubaneswar ticket in dhauli express 2s class. On this day, this transaction was failure but 883.04 rs was deduct in my account, which transaction i'd is - ixitr[protected].in 13th sept i got a msg from team ixigo and they assured, this amount was refund within 72 hours. But still now this amount is not refund. Take it seriously as soon as possible.
Thank you.

+2 photos

Nov 1, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2018

Ixigo Customer Care's response Hi Shouvik,

Greetings from ixigo!

Please be informed we have already sent the refund details to your mail id [protected]@gmail.com.

Request you to please check your inbox once.

Feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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Hi,
I booked 6 tickets from chitrakoot to agra in u p smprk krnti train. Though payment has been made successfully but did not get ticket confirmation.
My booking status is still pending, please do the needful.
Please find my booking details below:

Booking id: ixitr[protected]
Train name: u p smprk krnti
Date of journey:[protected]

Please let me know if more details required.

+1 photos

Oct 22, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please be informed booking against the shared id is failed and refund shall reflect into your bank account within

5-7 working days as per bank refund policies.

You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

Rest assured! Your money is safe and will surely be refunded to your bank.

In case of any further assistance, please write back to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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Ixigo has provided me with the wrong terminal number on the ticket, because of which i had to go to the wrong end of the airport and then run back to the right terminal and missed my flight, and the customer care is being insensitive. I rightfully claim a refund of the flight fare at the earliest. Please resolve this issue.

Pnr: sdjnuq
Booking id: prl06v81wso.

Thank you.

+2 photos

Oct 16, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2018

Ixigo Customer Care's response Hey Surya,

Greetings from ixigo

Our team is already in touch with you regarding your query. Rest assured, it will be resolved to your satisfaction.

Thanks for your cooperation!

Regards,
Team ixigo

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A

Amazing videos

from Darbhanga, Bihar

Sep 18, 2018

I have cancel my booking but money not refund to my account.

wrong terminal mentioned in the ticket. - Comment #3211621 - Image #0

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Ixigo Customer Care's response, Sep 18, 2018

Verified Support

Hi,

Greetings from ixigo!

Please be informed we have already sent the refund details to your mail id [email protected].

Request you to please check your inbox once.

Feel free to write to us at [email protected].

Regards,
Team ixigo.

A

Amazing videos

from Darbhanga, Bihar

Sep 18, 2018

My booking failed money not refund.

wrong terminal mentioned in the ticket. - Comment #3211623 - Image #0

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Ixigo Customer Care's response, Sep 18, 2018

Verified Support

Hi,

Greetings from ixigo!

Please be informed we have already sent the refund details to your mail id [email protected].

Request you to please check your inbox once.

Feel free to write to us at [email protected].

Regards,
Team ixigo.

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I booked 2 tickets in 3rdAC in train no.11057 from Khandwa to New delhi (journey date[protected] on 12/09/18 at 8.30pm, Rs 2549.36 deducted from VISA Card but neither ticket generated PNR no. nor returned money.You are requested to cancel booking and send back money in my account immediately. My email is [protected]@gmail.com and mobile no.is [protected].Inform telephonically resolution today.

+4 photos

Oct 15, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2018

Ixigo Customer Care's response Hi Arun,

Greetings from ixigo!

Please be informed that if money has been deducted from your card/account and ticket is not confirmed please be assured it is safe and will be refunded automatically. It should reflect in your account within 5-7 days depending on your bank procedure.

Do write to us at [protected]@ixigo.com for further assist.

Regards,
Team ixigo.

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Website: ixigo.com & easemytrip.com

Ixigo and easemytrip are very very irresponsible organizations with the customers.

I booked the flight ticket on 01/09/2018 from hyderabad to muscat travel date 08/09/2018 (Jet airways carrier)

Booking ref no emt51547172.

The status is shown has confirmed.

During the check in only i came to know that the ticket was not confirmed.

In between one week i was neither informed nor refunded the money.

Due to which i am facing more than rs. 1.5 lakh. Loss, even job threat also.

Oct 19, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2018

Ixigo Customer Care's response Hey,

Greetings from ixigo

We apologize for the inconvenience caused. We regret to inform you that booking reflects as failed as the PNR was not issued. We have escalated your concern to the service provider Easemytrip and they will reach out to you shortly to assist. Be assured, your amount is completely safe.

Thanks for your cooperation!

Regards,
Team ixigo

Sep 14, 2018

Updated by retneni Till now i didn't receive the my refund amount.
This is too much how many days will take to refund the amount.

I need a compensation for loss (1.5 lakh) incurred due to Ixigo & easemytrip organizations.

Sep 25, 2018

Updated by retneni Hi till now there is no update for my loss compensation.

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K

Ketan Sharad Gare

from Mumbai, Maharashtra

Sep 12, 2018

A have booked ticket for train from thane to kolhapur for 3 November 2018. But somehow ticket get canceled.i have still not received the refund amount.

irresponsible in flight booking - Comment #3207619 - Image #0

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Address: New Delhi, Delhi

Website: Ixigo

I was booking 6 tickets from bdts to ndls from this ixigo app. I entered the details of my debit card and pressed enter but the page could not be loaded and the amount has been deducted from my account which is rs5386/- i did not recieve any ticket nor any refund. Plus ixigo has not even provided any contact number or helpline number where i can speak to someone incharge who can resolve the issue. If the ticket could not be booked why am i being charged for it and if i have been wrongfully charged then they must send the refund immediately as it is their fault completey.

+2 photos

Sep 9, 2018

Complaint marked as Resolved

Refund has been provided

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We hope your query has been resolved.

Do let us know if there s anything else we can assist you with.

Feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo.

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व

विनय बाबू सन्नी

from Varanasi, Uttar Pradesh

Sep 11, 2018

Sir mai train ka ticket book kiya
Paisa kt gya leki ticket mila nahi
Transaction id- ixi 1KNA4RR04M3FYE8VKC-1

Price 1788.04

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Ixigo Customer Care's response, Sep 12, 2018

Verified Support

Hi,

Greetings from ixigo!

Please be informed that if money has been deducted from your card/account and ticket is not confirmed please be assured it is safe and will be refunded automatically. It should reflect in your account within 5-7 days depending on your bank procedure.

If there is anything else we can assist you with, do write to us at [email protected].

Regards,
Team ixigo.

T

Tirtha Raj Majumdar

from Kolkata, West Bengal

Sep 11, 2018

I was cancelled a train ticket perambur to new jalpaiguri 1st September.. Bt I couldn't got the refund yet..trp id- IXITR[protected]

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Ixigo Customer Care's response, Sep 12, 2018

Verified Support

Hi Tirath,

Greetings from ixigo!

Please be informed we have already shared the refund details with you over e-mail id [email protected] against the shared id IXITR40407782570.

For any further assistance feel free to write to us at [email protected].

Regards,
Team ixigo.

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Address: New Delhi, Delhi

Website: Www.ixigo.com

I booking ticket on ixigo app but ticket is not confirmed and deducted my balance on my account i tried again and again cut deducted my balance in my account. Company massage me your balance refund on 5-7 days but not refund yet.

Transaction id: ixi-1hd345ugoqtk4y0k2m-1
Refund amount 3930.08
Reference id: [protected]

Transaction id: ixi-1hd38wvvhd5j8hej0p-1
Refund amount 3930.08
Reference id: [protected]

+2 photos

Oct 13, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please be informed refund against both the shared Trans ids have been initiated from our end and shared the details with you over e-mail. Request you to please check your mail box once.

For any further assistance, feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo.

Sep 25, 2018

Updated by Buchun I booking train of ixigo but it's not confirmed and my balance is deducted in my account .after 1 days ixigo massage me your balance is refund 5-7 days but not refunded yet so please help me.

Transaction ID: IXI-1KFQ96337Y5W6AQVHA-1
Refund Amount 3930.08
reference id: [protected]

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D

dev0309

from Mumbai, Maharashtra

Sep 11, 2018

I need to cancel my ticket in ixigo but cannot see my trip details on this app. They deleted my trip details. I need my refund

Reply

Ixigo Customer Care's response, Sep 12, 2018

Verified Support

Hi Dev,

Greetings form ixigo!

Could you please share the ixigo Booking/trip ID starting from "IXITR" or the PNR so that we can check and assist you better.

Looking forward to your reply.

For further assistance do write to us at [email protected].

Regards,
Team ixigo.

S

sangraravi

from Suriapet, Telangana

Sep 12, 2018

I tried to book train ticked mentioned in attach photo same the amount deductted and no ticket got produced and failed. And after 6 days have passed the same money didn't refund in my account. Take the necessary and needful action please.

money not refunded - Comment #3207545 - Image #0

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Address: Buldhana, Maharashtra, 444203

Dear sir,

I have booking irctc tickets through your esteemed app.

Today i booked a ticked for Nagpur to Shegaon through your app and successfully made the payment.

However at the time of logging into irctc credentials the transaction did not go through successfully.

The transaction history in your app shows "payment successful booking pending".

Order id: IXITR[protected] date: 7th september, 2018

Can you please help?

Best regards,

Oct 15, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2018

Ixigo Customer Care's response Hey Nadeem,

Greetings from ixigo

Please be informed that if ticket is not issued then complete amount is auto-refunded within 5-7 bank working days. Kindly check your bank statement once. Also, we could not locate the mentioned booking id in our database. If your refund is not yet credited then please share the correct booking id with us at [protected]@ixigo.com. We'll do our best to help you.

Thanks for your cooperation!

Regards,
Team ixigo

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S

Sanju rsi

from Delhi, Delhi

Sep 12, 2018

I booked ticket alld to Pune gyanganga express but ticket not booked nd 1590 RS transfer my account to ixigo at 20 August.money not received yet pls consider it..why process is slow.when will refund my money

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M

Mariners

from Khed, Maharashtra

Sep 12, 2018

Dear sir,
I am shubham pratap singh, sir last 5 days ago 6/9/18 i will book the ticket from Bhusaval to Agra cant . Train karnatak express and Booking Id no. Is IXITR[protected]. And train ticket cancel is 7/9/18 But sir my money is not refund in my account . Today 5 days complete . Please reply my message

cancellation of booking - Comment #3207530 - Image #0

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Sir, i book my train ticket from thiruvarur to japur... The amount was deducted... After the confirmation captcha was not supported my mobile keyboard... So the booking was failed... When i get my refund amount? I want it immediately... Because, i have to book train tickets immediately... I am getting problem... Please help me to refund my money rs. 1611.36 as soon as possible...

Oct 8, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Sincere apologise for the trouble caused. Please be informed that if money has been deducted from your card/account and ticket is not confirmed please be assured it is safe and will be refunded automatically. It should reflect in your account within 5 days depending on your bank procedure.

If there is anything else feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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P

pranshu Ramdev

from New Delhi, Delhi

Sep 11, 2018

When i booked this flight it says it is non stop
Now in this e ticket it is showing that this flight has 1 stop in ranchi

Screen shot taken from ixigo aap of ticket showing NON STOP flight
Whereas the mail and mesage which i recieved is showing that this flight has 1 stop

train tickets refund - Comment #3205811 - Image #0

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N

Nijith Marath

from Mumbai, Maharashtra

Sep 11, 2018

Hello,
PAYMENT ID : 9CZG3YYVP158WMNCF
ORDER ID : IXITR[protected]
Payment of Rs. 3243 deducted but ticket comfirmation still pending and no refund yet. Really disappointed with ixigo sevices. their contact numbers are also switched off. No replies on email also. Please help with the refund.

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Y

Yuvi Jain

from Jaipur, Rajasthan

Sep 11, 2018

Please confirm ASAP booking status of my ticket
Booking Id: IXITR[protected]
Train Name: Dee Double Decker
Date of Journey:[protected]

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Address: New Delhi, Delhi, 110034

Mera paisa kb tak account m ayga pls send info my number [protected] sir m bht din se dekh rh hu par abhi tak nhi aya hai balance kuch btya hai mai aap ko booking id number btata hu 6851372 sir thoda btiya pls call mi my number [protected] y ticket mene 3 sep ko bnya tha jo ki delhi se guwahati tk ki flight thi jo ki faild ho gya th paymnt or account se balance due ho gya th

Oct 7, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Thanks for writing in. We regret to inform you that the booking id 6851372 reflects as failed and ticket could not be issued. In case money is deducted it will be credited to your bank account within 3-5 working days.

Feel free to write back to us at [protected]@ixigo.com for any further queries.

Regards,
Team ixigo.

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J

Jithendra Chinni

from Guntur, Andhra Pradesh

Sep 6, 2018

Money was deducted from my account but not refunded my money back please refund my money back

my balance refund - Comment #3202958 - Image #0

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Ixigo Customer Care's response, Sep 6, 2018

Verified Support

Hi Jithendra,

Greetings from ixigo!

Please be informed we haven’t received any credit against the shared id as it was a payment failure. Hence request you to please check with the bank concern regarding the same.

For any other assistance feel free to write in at [email protected].

Regards,
Team ixigo.

R

Rakesh Prajapat Minda

from Jaipur, Rajasthan

Sep 7, 2018

Dear sir

Mene 07/09/2018 ki ticket book ki thi Jo ki Uska koi b confirm msg Nhi aaya Mera payment b Kat gya so plz my payment return Kar do my name. Rakesh Prajapat h

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Address: Varanasi, Uttar Pradesh, 232105

Website: No

Sir i book ticket on 04/09/2018 from CNB to JKN DATE OF JURNEY 09/09/2018. My ticket not confirm transection failed by ixigo.
Debit 237.68 rupess from my account
My name omprakash yadav
Date of dravels 09/09/2018
Date of booking failed 04/09/2018
Email id [protected]@gmail.com
Mob no [protected]
And some ixter copy i attacment.
For proof.
I can why debit balance from my acvount.
Tow times try for booking but not successfull.and debit balance 237.68 rupess from a/c
Card no ×××× ×××× ×××× 2066
Ifsc code ubin0560553

+1 photos

Oct 7, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2018

Ixigo Customer Care's response Hi Omprakash,

Greetings from ixigo!

We would like to inform you that we haven’t received any credit against the shared ids as transaction was not completed. Hence request you to please check with the bank concern regarding the refund.

Feel free to write in at [protected]@ixigo.com for any other assistance!

Regards,
Team ixigo.

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K

Karthikbye

from Salem, Tamil Nadu

Sep 7, 2018

Dear sir,
As I booked the journey from Madurai to Chennai on aug 6th my booking got failed and my amount is still not credit and I booked the journey from Haveri to Madurai my booking got failed and my amount is still not credit.Kindly please do the needful

Regards,
Karthik

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