Ixigo Complaints & Reviews

Oct 24, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo

We wish to inform you that coupon was not applied on this booking hence, ixigo money could not be processed post booking confirmation. Kindly refer the e-mail sent by our team for further details.

Thanks for your cooperation!

Regards,
Team ixigo

Oct 24, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo

We wish to inform you that refund is already processed to your bank. Kindly check your bank statement as some banks don't notify via sms when refund is credited. Please also refer the complete transaction details of refund shared with you over e-mail.

For any assistance, you can write to us at [protected]@ixigo.com

Thanks for your cooperation!

Regards,
Team ixigo

Oct 17, 2018

Ixigo Customer Care's response Hi Binayak,

Greetings from ixigo

We'd request you to please share your PNR with us at [protected]@ixigo.com so that we can assist you better.

We're looking forward to hear from you!

Regards,
Team ixigo

Oct 17, 2018

Ixigo Customer Care's response Hi Yash,

Greetings from ixigo

We're really sorry to hear that your ticket could not be issued. However, please be assured that your amount is completely safe and has been already refunded to your bank. It will reflect in your account within 2-3 working days. We seek your patience meanwhile.

Thanks for your kind cooperation!

Regards,
Team ixigo

Oct 14, 2018

Ixigo Customer Care's response Hey Rahul,

Greetings from ixigo

We wish to inform you that refund of Rs. 3430 is already processed to your bank on 24th Sep and complete transaction details have been shared by our team over e-mail. We'd request you to please check your bank statement once as some banks don't notify via sms when refund is credited.

Thanks for your cooperation!

Regards,
Team ixigo

Oct 14, 2018

Ixigo Customer Care's response Hi Davinder,

Greetings from ixigo

We understand that your query is regarding Trip Id[protected]. Please be assured that your amount is completely safe and has been already refunded by Yatra to your bank. The amount should reflect in your account within 5-7 bank working days. We seek your patience meanwhile.

Thanks for your cooperation!

Regards,
Team ixigo

Oct 14, 2018

Ixigo Customer Care's response Hey Abin,

Greetings from ixigo

We can see that you were able to re-book the ticket successfully under PNR 42XXXXX423.

For any queries, you can write to us at [protected]@ixigo.com. We'll be happy to help.

Regards,
Team ixigo

Oct 14, 2018

Ixigo Customer Care's response Hey Krish,

Greetings from ixigo

We understand that your query is regarding Trip Id 8464339. We can see that your query is already resolved by the service provider Cheapticket & the confirmed ticket has been shared with you.

For any booking related assistance, you can directly call the service provider on[protected].

Thanks for your cooperation!

Regards,
Team ixigo

Oct 10, 2018

Ixigo Customer Care's response Hi Shilpi,

Greetings from ixigo!

Please be informed booking against the shared id is failed and refund shall reflect into your bank account within 5 working days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

Rest assured! Your money is safe and will surely be refunded to your bank.

In case of any further assistance, please write back to us at [protected]@ixigo.com.

Regards,
Team ixigo.

Oct 08, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo

We regret the inconvenience caused. We wish to inform you that full amount is already refunded to your bank & complete transaction details along with refund reference number have been shared over e-mail. Please check your inbox once. Kindly check your bank statement as some banks don't notify via sms when refund is credited.

If still there is a delay from bank side to settle the amount then please contact your bank's customer care and share the details with them for retrieval of funds.

Thanks for your cooperation!

Regards,
Team ixigo

Oct 07, 2018

Ixigo Customer Care's response Hey Narendra,

Greetings from ixigo

Sorry to hear that you got less refund amount however, we wish to inform you that refunds are processed by the service provider you book through and we don't charge any fee for either booking or cancellation. You can easily contact your service provider through "CAll" button in My Trips option or write to us at [protected]@ixigo.com. In regards to your concern, we escalated your query to Sastiticket & your total refund of Rs. 5926 is successfully processed to your bank. Kindly refer the transaction details shared over e-mail once. The amount should reflect in your account within 5-7 bank working days.

Thanks for your cooperation!

Regards,
Team ixigo

Oct 07, 2018

Ixigo Customer Care's response नमस्ते,

असुविधा के लिए खेद है I हम आपको बताना चाहते हैं कि आपकी धनराशि हमारी तरफ से भेजा जा चुकी हैं जिसका ARN:[protected] नंबर ये हैं I कृपया कर अपने बैंक के साथ संपर्क करें या अपने बैंक स्टेटमेंट की जांच करें क्योंकि रिफंड प्रोसेस करने के बाद कुछ बैंक एसएमएस नहीं भेजा करते हैं।

हम रिफंड डिटेल्स की फाइल ईमेल से भेज रहे हैं I कृपया अपने बैंक को ये फाइल दिखाएँ I ये फाइल रिफंड का योग्य सबूत है I इस से आगे हमारी तरफ से कुछ भी पेंडिंग नहीं है I अगर रिफंड में देरी हो रही है तो कृपया बैंक से संपर्क करें और शिकायत दर्ज करें I

यदि आपको किसी अन्य सहायता की आवश्यकता है, तो कृपया कर हमें बताएं I

Team ixigo

Oct 07, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo

We regret the inconvenience caused. It was a highly rare scenario when railways could not generate the PNR however, please be assured that your amount is completely safe & has been already refunded to your bank. It should reflect in your account within 3-4 days as per bank refund policies.

For any assistance, you can write to us at [protected]@ixigo.com

Thanks for your cooperation!

Regards,
Team ixigo

Oct 07, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo

Please be informed that your full amount has been already refunded to your bank & we had also shared complete refund details with you over e-mail when you reached out to us. Please check your bank statement as some banks don't notify via sms when refund is credited. Be assured, there is no formality pending form our side.

If you still face any issue, please write to us at [protected]@ixigo.com

Thanks for your cooperation!

Regards,
Team ixigo

Oct 03, 2018

Ixigo Customer Care's response Dear Sir,

Greetings from ixigo

We are really sorry to hear that your ticket could not be issued. However, please be assured that your amount has been already refunded to your bank against ARN 30001082748273139084770. It should reflect in your account within 3-4 days depending on your bank refund policies. We have also shared the complete refund transaction details over e-mail. Kindly check your inbox once.

For any further assistance, please feel free to reach out at [protected]@ixigo.com. We'll be happy to help.

Regards,
Team ixigo

Oct 03, 2018

Ixigo Customer Care's response Dear Sir,

Greetings from ixigo

We regret that your tickets could not be issued even when amount was charged. This happens in a very rare scenario when railway servers don't respond properly and hence, PNR is not generated. However, your full amount for all 3 transactions has been already refunded to your bank and complete transaction details along with refund reference numbers have been shared over e-mail. Please check your inbox for the same. We'd request you to please check your bank statement to see the refund amount as some banks don't notify via sms when refund is credited.

If you still face any issue, feel free to write to us at [protected]@ixigo.com. We'll be happy to help.

Regards,
Team ixigo

Oct 03, 2018

Ixigo Customer Care's response Dear Sir,

Greetings from ixigo

We regret that your ticket could not be issued even when amount was charged. This happens in a very rare scenario when railway servers don't respond properly and hence, PNR is not generated. However, your full amount has been already refunded to your bank on 11th Sep, 18 and complete transaction details along with refund reference numbers have been shared over e-mail with you. Please check your inbox for the same. We'd request you to please check your bank statement to see the refund amount as some banks don't notify via sms when refund is credited.

If you still face any issue, feel free to write to us at [protected]@ixigo.com. We'll be happy to help.

Regards,
Team ixigo

Oct 03, 2018

Ixigo Customer Care's response Dear Sir,

Greetings from ixigo

We understand that your concern is regarding Trip Ids IXITR[protected] and IXITR[protected]. We regret that your tickets could not be issued even when amount was charged. This happens in a highly rare scenario when railway servers don't respond properly and hence, PNR is not generated. However, your full amount for both transactions has been already refunded to your bank and complete transaction details along with refund reference numbers have been shared over e-mail. Please check your inbox for the same. We'd request you to please check your bank statement to see the refund amount as some banks don't notify via sms when refund is credited.

If you still face any issue, feel free to write to us at [protected]@ixigo.com. We'll be happy to help.

Regards,
Team ixigo