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Ixigo Complaints & Reviews

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Updated: Aug 23, 2025

Complaints 2420

Resolved

1519

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901

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I was trying to book my ticket for train 11057 from dadar to dhule which was failed for some reason from the ixigo site. The amount was deducted. But the ticket was not booked.After several retries the ticket was not booked nor receiving any reply from there end. The order ID of the same is IXITR[protected]. I didnt received my refund nor the ticket was booked.

Sep 19, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2018

Ixigo Customer Care's response Hi Aish,

Greetings from ixigo!

Please be informed booking against the shared id is failed and refund shall reflect into your bank account within 5-7 working days as per bank refund policies.

For any further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

View replies

S

shankar@sahoo

from Ranaghat, West Bengal

Aug 20, 2018

9/8/2018 ixigo ticket was not booked.
Please refund my amount in account=355/-

train ticket booking failed - Comment #3188031 - Image #0

shankar@sahoo's reply, Aug 17, 2018

Please refund (9/8/2018)

@

@Happy

from Varanasi, Uttar Pradesh

Aug 24, 2018

I m rajinder singh I booked tarin ticket amritsar to Delhi 2time but both time my ticket cancle I booked on 13 aug but money didnt refund in my account yet I racieved mag sent by ixigo I am again and again sent mail on there id www.ixigo.com but they didnt refund I don't know how will

train ticket booking failed - Comment #3191418 - Image #0

I

Ira Priyadarshani

from Muzaffarpur, Bihar

Aug 28, 2018

I have booked a ticket from saharsa to patna in janhit express with the help of ixigo app, my money has been deducted three times that is in total 3060rs. i have logged a complain but the company is not responding nd they have still not re-funded my money. Kindly help me to refund my money.

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Address: Mumbai City, Maharashtra, 400067

I tried booking train tickets using ixigo app.
It took the payment bt somehow couldn’t book the tickets.. so promised to refund within 5 days.. after which they stoped replying my mails sent to [protected]@ixgo.com
and [protected]@ixigo.com

My details are as follows..
Chaitanya Zaveri
[protected]
[protected]@gmail.com

Transaction details are as per screenshot attached to complaint

+1 photos

Sep 15, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Aug 15, 2018

Ixigo Customer Care's response Hi Chaitanya,

Greetings from ixigo!

Please be informed we have already refunded the said amount against the failed booking to your bank. Sent all the refund details to your mail id [protected]@gmail.com.

For any further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo.

View replies

R

Ramanuj Yadav

from Kolkata, West Bengal

Aug 21, 2018

Ixigo — didn't receive my refund back.. they told me to refund the amount in 5 working days but i didn't receive any till date.

Booking id : IXITR[protected]

tried booking train tickets, the payment was done bt the tickets were not booked and a refund promised within 5 days not yet received - Comment #3189138 - Image #0

Ixigo Customer Care's response, Aug 23, 2018

Verified Support

Hi Ramanuj,

Greetings from ixigo!

Please be informed we have already shared the refund details with you over e-mail. request you to please check with the bank concern once.

For any further assistance feel free to write to us at [email protected].

Regards,
Team ixigo.

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Address: Churu, Rajasthan, 331403

Hello
I tried to book a ticket of spice jet from new delhi to patna on 03/08/2018. The flight number was sg8144 and the departure date was 24/08/2018. The required money ₹2795 was deducted from my bank account but i did not get any ticket or confirmation from either ixigo app or spice jet. Please look forward to this problem because it is really freaking me out.
No trips are showing and no response i am getting from spice jet, they are saying to contact to ixigo regarding this matter as they are saying in our system payment is showing pending.
P. S. I had tried ixigo for first time and if this issue is not resolved immediately then i won't be able to use this app for next time. Thank you.
Pnr no. - u745wv

Abhishek anchalia
Booked via number:-[protected]

Sep 14, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Aug 13, 2018

Ixigo Customer Care's response Hi Abhishek,

Greetings from ixigo!

We have escalated your concern to EaseMyTrip and it will be resolved soon. We appreciate your patience meanwhile.

For further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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D

dineshgurjar89

from Jaipur, Rajasthan

Aug 13, 2018

Sir my refund not receive 23 days. plz sir send my refund

refund money against flight ticket booking failed but money deducted from my debit card as on 3.8.18 - Comment #3182166 - Image #0

Ixigo Customer Care's response, Aug 15, 2018

Verified Support

Hi Dinesh,

Greetings from ixigo!

Please be informed we have already refunded the said amount against the failed booking to your Freecharge wallet. Request you to please check with their customer support once.

For any further assistance feel free to write at [email protected].

Regards,
Team ixigo.

R

Rajlaxmi Pandey

from Boisar, Maharashtra

Aug 21, 2018

I m booking train from gorakhpur to Delhi in AVNT HUMSAFAR EXPRESS
While checking it
The fare is showing 1175
But while booking it is showing 1710
Why
Whats the issue
Please solve this issue as soon as possible

R

rk kurup

from Mumbai, Maharashtra

Aug 21, 2018

Train no-22114 .Pnr no-[protected]. Transaction -id [protected], ixigo-booking id-ixitr[protected], kcvl to pnvl, passenger- rk kurup & vrkurup date of booking -5/8/2018, date of journy-6/9/2018
this ticket booked through your site.Please cancel and re fund the money to my bank
thanks radhakrishna kurup- [protected]
rk.Kurup @rediffmail.Com

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Sir,
I have booked a train tickets from
Vishakapatnam to vijayawada on
1st aug, 2018
For konark express with a pnr
Number : 11020 of an
Order no:ixitr[protected]
Around 6: 40pm, i got a message of
Money deduction from my account.
My money is deducted but its not
Refunded. It has been 10 days since then.
Please check the refund and i hope a fast
Response
Thank you

Oct 1, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please be informed we haven’t received any credit against the shared id as it was a payment failure. Hence request you to please check with the bank concern regarding the same in case money is deducted and not refunded yet.

For any further assistance feel free to write in to [protected]@ixigo.com.

Regards,
Team ixigo.

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I have booked air ticket on dated 23.07.2018 from delhi to patna from my account. Ticket not booked due to technical error and amount of rs 2339 deducted from my account.
After spend of 16 days refund not given by you. Kindly refund my entire amount.

Payment i'd pay_acnjowjugdfjfa
Razor pay order i'd - order_acniyn5g0cqirt
Mobile number [protected]
Email i'd [protected]@gmail.com

Ixigo customer support has been notified about the posted complaint.

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J

Jagjit Bajwa

from Patiala, Punjab

Aug 8, 2018

I am boking 29july ticket 2848rs cut my acount but ticket not book please my money send plese plese sir

ticket failed refund - Comment #3178678 - Image #0

Jagjit Bajwa's reply, Aug 8, 2018

please send my money 2tickets faild but not refund my money

Ixigo Customer Care's response, Aug 9, 2018

Verified Support

Hi Jagjit,

Greetings from ixigo!

Please check your mail box "[email protected]" as we have shared all the refund details against the mentioned amount and refunded the same to your source account.

For further assistance feel free to write in at [email protected].

Regards,
Team ixigo.

V

Vamdumaka

from Vasai-Virar, Maharashtra

Aug 10, 2018

Sir. I'm book the train tickets from kakinada port to secundrabad jn. Two times booked but my account balance is cut. But train ticket is not booked. Please refund my money in my account please sir understand my problem

Vamdumaka's reply, Aug 4, 2018

Totally my money cutted 1420+1200=2620

M

MOHSIN KHAN BABU

from Indore, Madhya Pradesh

Aug 13, 2018

Yesterday i book train ticket in dehradun exp from kota to mds but some isuues my booking hase been canceld but after 40 minutes not update my final status and i also paid all the money but booking hase canceld so plz refund my money...thnx

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This is regarding Trip ID: [protected] : PUNE to VISKHAPATNAM
The ticket is refundable, The Booking provider (Cleartrip )had e-mailed me that they would refund the money to ixigo wallet .And Ixigo would be liable to pay the refund amount of rs 519.

In the breakdown Summary of Ixigo page, , it's showing the refund amount as Rs 0.Please refund the money which is refunded by airlines and not mentioned against any charges.

Also please confirm about the money paid through earned ixigo money, according to terms and conditions both gets credited .
Below is the link where your terms and conditions are mentioned.
https://www.ixigo.com/help-center#flight-faq

Please stop making fools of customers and take this issue forward otherwise I need to take strict action against you .

+3 photos

Sep 18, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2018

Ixigo Customer Care's response Hi Nitika,

Greetings from ixigo!

Please check your ixi-wallet we have credited Rs 520 against the shared trip id [protected].

For any further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

View replies

S

Sankalp Magdum

from Guwahati, Assam

Aug 9, 2018

The payment ID 196XNINTEBZY8F1FO4
and the ticket is from to nasik to parbhani 2 person there order no is: IXITR[protected]
i am kindally requesting you to please refund the amount.

Your's faithfully

Ixigo Customer Care's response, Aug 10, 2018

Verified Support

Hi Sankalp,

Greetings from ixigo!

Please be informed refund is already been process from our end against the given id. We have sent all the refund details to [email protected].

For any further assistance feel free to write in at [email protected].

Regards,
Team ixigo.

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Address: Thane, Maharashtra, 421201

I tried to book a ticket on july 31st, but due to some technical issue my transaction was failed and i cancelled my booking. However the amount got deducted from the bank account for the same. Later on i receiveda message stating that your refund is initiated and will be credited within 5 days. Its been more than 5 days now and still i have not received any refund amount. Please look into this issue and reply me with an positive answer as far as possible. Thank you!

Sep 10, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Aug 07, 2018

Ixigo Customer Care's response Hi Ashish,

Greetings from ixigo

We could not find your booking from the shared details. Kindly send us a brief query of your concern along with the Trip Id starting from IXITR so that we can assist you better. Please be assured that your amount is completely safe & will surely be credited to your account.

Thanks for your cooperation!

Regards,
Team ixigo

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G

Goutam Kumar Sarkar

from Nagpur, Maharashtra

Aug 13, 2018

I have book the tickets from Mumbai to Ahmedabad its shows still pending and then not confirmed .please refund the ASAP i have to book another ticket
Booking id: IXITR[protected]

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Address: 135003

Website: Ixigo

Hiii sir

I name vishu i have camplan to you i have book ticket your site #*[protected]*# jud to kasipur and the payment will done to my passbook the ticket will not book trasanction will be fail (705 rs will cut) to my account and trasancation will be fail. I have camplan. (15 days) but no action in my camplan my amount is not refund.

So plzz refund my amount to back my account.
Regards
Vishu

+1 photos

Sep 10, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2018

Ixigo Customer Care's response Hi Vishu,

Greetings from ixigo

We wish to inform you that refund is already processed to your bank & refund transaction details have been shared over e-mail with you. Kindly check your bank statement once as some banks don't notify via sms when refund is credited.

Thanks for your cooperation!

Regards,
Team ixigo

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R

Rupak Keshav

from Gurgaon, Haryana

Aug 6, 2018

I booked ticket from Hajipur to Raipur but ticket not booked and money deducted from account plz refund my money asa soon as possible so that me booked another ticket.

I don't refund money back to my passbook - Comment #3175908 - Image #0

Ixigo Customer Care's response, Aug 7, 2018

Verified Support

Hi Rupak,

Greetings from ixigo

We wish to inform you that refund is already processed to your bank & it will reflect in your account within 4-5 days. We seek your patience meanwhile.

Thanks for your cooperation!

Regards,
Team ixigo

V

vishal bhere

from Mumbai, Maharashtra

Aug 6, 2018

Dear all,

My booking is status is still showing pending

Kindly arrange my refund

Booking id IXITR[protected]

Regards
VishalB
[protected]

I don't refund money back to my passbook - Comment #3175939 - Image #0

Ixigo Customer Care's response, Aug 7, 2018

Verified Support

Hi Vishal,

Greetings from ixigo

We wish to inform you that your refund is already processed to your bank & should reflect in your account in 2-3 days. We seek your patience meanwhile. For any assistance, please write to us at [email protected]

Thanks for your cooperation!

Regards,
Team ixigo

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Address: Allahabad, Uttar Pradesh, 211002

Website: Ixigo trains

My transaction was failed during i was booking my train ticket... So i request you to please refund the amount... I attach the screenshot of the failed transaction... Please help me in refund action as soon as poosible so i can book another ticket of my journey... Please do it as soon as poosible as i am in emergency..

Yours sincerely

+1 photos

Sep 14, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2018

Ixigo Customer Care's response Hi Kamad,

Greetings from ixigo

As per your discussion with our team, refund is already credited to your account and your query is resolved to your satisfaction.

For any assistance, you can write to us at [protected]@ixigo.com

Thanks for your cooperation!

Regards,
Team ixigo

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Address: Sonipat, Haryana, 131001

Inr 162.00 debited to ac xxxxxxxxxxx1274 on 31-jul-2018 17:41:41-pca:[protected]:prltouvsrazp:ixigo delhi ind tot avbl bal-inr 1, 04, 920.71 on 31-jul-2018 17:41:41
Shakti, sorry! Booking for your sonipat (Snp) - ambala cant jn (Umb) train with booking id: ixitr[protected] was not confirmed. Refund of rs. 162 has been initiated and will be credited to your account within 5 days.
Re-book your ticket https://ixtr.app.link/eHSwdTlaWO

Sep 7, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2018

Ixigo Customer Care's response Hi Shakti,

Greetings from ixigo

We wish to inform you that your refund is already processed to your bank and refund details have been shared on your registered email id. We'd request you to please check your bank statement as some banks don't notify via sms when refund is credited.

Thanks for your cooperation!

Regards,
Team ixigo

View replies

S

slmn

from Modasa, Gujarat

Aug 6, 2018

Dear sir, do not refund some amount.and I booking train ticket.20/jun/2018 booking date.and tecket waiting.so rule as refunds amount.so please solved my problem.

didn't receive my refund back.. they told me to refund the amount in 5 working days but i didn't receive any till date.. - Comment #3176096 - Image #0

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Address: 786786

Website: IXIGO

Ixigo — irctc refund issue jul 38, 2018
Hi team,
I had tried booking ticket dated 28th july (Journey date 22 nov 2018) but ticket was not booked and got msg regarding payment failure however amount got deducted from my bank account.
It’s been 5 days i haven’t received money back in my bank account yet.
Please check and resolve it asap. Booking id ixitr[protected]

Sep 5, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Aug 03, 2018

Updated by Shamim S Khan if i not got my refund i go to conzumer court

Aug 03, 2018

Updated by Shamim S Khan amont rs 5250

Verified Support

Aug 03, 2018

Ixigo Customer Care's response Hi Shamim,

Greetings from ixigo

We wish to inform you that refund is already processed to your bank and transaction details have been shared with you over e-mail. Kindly check your bank statement once as some banks don't notify via sms when refund is processed.

Thanks for your cooperation!

Regards,
Team ixigo

View replies

P

Preetha77

from Paravur, Kerala

Aug 6, 2018

I have made the payment but is says booking is still pending .Hence i havnt recieved my ticket detail s yet.Below are the information.
Guv chennai express on[protected]tcr -vm)
Order id :IXITR[protected]
Please make a refund or atleast make complete the pending booking .

I not got my refund - Comment #3175987 - Image #0

Ixigo Customer Care's response, Aug 15, 2018

Verified Support

Hi Preetha,

Greetings from ixigo!

Please be informed we have already refunded the said amount against the failed booking to your bank. Sent all the refund details to your mail id [email protected].

For any further assistance feel free to write at [email protected].

Regards,
Team ixigo.

S

sajid xvlogg

from Patna, Bihar

Aug 6, 2018

I am booking Muzaffarpur junction to ambala cant junction from ixigo application and 520₹ cut from my account and booking tickets not successful please refund my money

My payment id-18NG7GIE00TTRFHA0Q
Order id-IXITR[protected]

Please kindly refund my payment

I not got my refund - Comment #3176120 - Image #0

Ixigo Customer Care's response, Aug 15, 2018

Verified Support

Hi Sajid,

Greetings from ixigo!

Please be informed we have already refunded the said amount against the failed booking to your bank. Sent all the refund details to your mail id [email protected].

For any further assistance feel free to write at [email protected].

Regards,
Team ixigo.

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Address: Ahmedabad, Gujarat

Website: [email protected], [email protected]

Hi madhvi

Your ahmedabad jn - indore jn bg train booking could not be confirmed. Refund of rs.310 has been initiated. It should reflect in your account within 5 days depending on your bank procedure.

Booking id: ixitr[protected]
Train name: gnc indore express
Date of journey:[protected]

I have still not received my refund bad service eating money

Aug 31, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2018

Ixigo Customer Care's response Hi Madhvi,

Greetings from ixigo

As per your discussion with our team, your refund has been already processed to your bank & complete refund details have been shared with you. Kindly check your bank statement once to see the refund amount. In case of any issue, kindly contact your bank's customer care & share the reference number with them to track the refund.

Thanks for your cooperation!

Regards,
Team ixigo

View replies

C

Chirag Khungar

from Khed, Maharashtra

Jul 31, 2018

I haven’t received my refund yet. I canceled multiple trips and as per the instructions I waited for 5 days. But still I didn’t receive my money back. I’ve received a message wihich states that my refund has been initiated. Please take action ASAP.

refund not done since a month - Comment #3170598 - Image #0

M

Milty

from Guruvayur, Kerala

Aug 6, 2018

Hi I have a booked a ticket (Booking Id: IXITR[protected]
Train Name: Maveli Express
Date of Journey:[protected] and transaction has been processed. But it’s still showing pending not able to cancel it. Plz help

refund not done since a month - Comment #3175960 - Image #0

Z

Ziaur2000

from Hyderabad, Telangana

Aug 6, 2018

Booking for your Surat (ST) - Rampur Hat (RPH) train with Booking ID: IXITR[protected] was not confirmed. Refund of Rs. 720 not received in my Ubi a/c after 8 days. I am getting their reply that your money will be refunded but yet not credited.

refund not done since a month - Comment #3176115 - Image #0

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Address: 122016

Hi team,
I had tried booking ticket twice from dli to svdk on dated 25th july (Journey date 26th jul) but ticket was not booked and got msg regarding payment failure however amount got deducted from my bank account.
It’s been 5 days i haven’t received money back in my bank account yet.
Please check and resolve it asap.

User id : prakas1339
Booking id : ixitr[protected] and
Booking id : ixitr[protected]

Aug 31, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2018

Ixigo Customer Care's response Dear Mr. Om Prakash,

Greetings from ixigo

As per your discussion with our team, refund of both bookings has been already processed to your bank and complete refund details have been shared with you. If there is a delay, please contact your bank's customer care & share the transaction numbers to track the refunds. Please be assured that your amount is completely safe & will surely be refunded.

Thanks for your cooperation!

Regards,
Team ixigo

View replies

S

sparsh arya

from Agra, Uttar Pradesh

Jul 31, 2018

I booked a flight ticket from delhi to lko payment was done money was withdrawn from my bank account but i didn't got my ticket. so i booked another one asap because i had to leave so i want my money back. In the photo which i have given see two times fare has been deducted and after that error occured see

irctc refund issue (ixigo) - Comment #3170434 - Image #0

irctc refund issue (ixigo) - Comment #3170434 - Image #1

G

Gupta Nani

from Nadapuram, Kerala

Jul 31, 2018

I have tried to book a ticket but the transaction failed and money deducted.
It was done on July 14
But still today i.e. July 28 I didn't received my money back
Transaction ID:IXITR[protected]

irctc refund issue (ixigo) - Comment #3170454 - Image #0

B

burhanuddin rangwala

from Jawad, Madhya Pradesh

Jul 31, 2018

Hi this us burhanuddin rangwala.
I was done a ticket in which i had paid online money of train from indb to st, n ticket was not done. So i got a message of refund money. But i didn't get it till today. It has been more den 10 days.
Plz give me rpl abt dis.
Thank you

N

Nithin Ch

from Bhadrachalam, Telangana

Aug 1, 2018

I cancelled my ticket on 5th July 2018.but I didnt get back my money from Ixigo.its nearly 25 days still I don't have any refund please recover money.

Details :
Date 5th July 2018
12603 hyd exp
Order Id : IXITR[protected]
Gmail:ch.[protected]@gmail.com

Please clear this issue

irctc refund issue (ixigo) - Comment #3172501 - Image #0

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Website: www.ixigo.com

I have booked the following ticket through ixigo, which i want to get it cancelled

Pnr no. [protected]
Train: 18182 cpr tata express
Date of journey: 9.8.18
Class: 2ac
Destination: spj to tatanagar
Persons: 1. S c mishra, 2. Mrs. P. Pathak

Please help and guide me for cancellation of the above ticket as ixigo site does not provide provision for cancellation.

S c mishra
Mob: [protected]
E mail: [protected]@yahoo.co. Uk

Kindly ack.

Sep 3, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2018

Ixigo Customer Care's response Dear Mr. Mishra,

Greetings from ixigo

As per your discussion with our team, we hope you were able to cancel your ticket & that your query has been satisfactorily resolved :)

Feel free to write to us at [protected]@ixigo.com for any further assistance.

Regards,
Team ixigo

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Address: Kolar, Karnataka, 563134

Website: [email protected]

Hi team,
I have booked 6 train tickets from bengaluru to subramanya road in karwar express (16523) on (20.07.2018) but the booking didn't take place and the amount of 1500/- got deducted from my account twice. Lateri have been received notification saying the booking failed and amount willbe refunded within 5 day.
The current status says that the payment is initiated but i haven't received any amount to my account. Requesting you to look into it and do the needful.

Attached screenshot for reference.

Thanks and regards,
Venu
[protected]

+1 photos

Jul 28, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2018

Ixigo Customer Care's response Hi Venugopal,

Greetings from ixigo!

Please be informed refund of amount Rs 1500 against your failed booking has been initiated already been initiated from our end and all the details are sent to you on [protected]@gmail.com.

For further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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J

jabong2012

from Gurgaon, Haryana

Jul 30, 2018

Hi team,
I had tried booking ticket twice from DLI to SVDK on dated 25th July (journey date 26th Jul) but ticket was not booked and got msg regarding payment failure however amount got deducted from my bank account.
It’s been 5 days I haven’t received money back in my bank account yet.
Please check and resolve it asap.

User ID : prakas1339
Booking ID : IXITR[protected] AND
Booking ID : IXITR[protected]

D

Deepika Sudha

from Jayamkondacholapuram, Tamil Nadu

Jul 31, 2018

I have booked ticket from tiruvarur to Chennai but my IRCTC password was wrong so processing stopped... There was a pop up that money will be refunded ..so I want to know by how much time my money will be refunded. my reference number is [protected] . please consider it.

D

Dawinder Kaur

from Jamshedpur, Jharkhand

Aug 1, 2018

Booking failed on 20 July for 5th August Janshatabdi 12022 Tata-Howrah.
Kindly refund my money.
payment id is their with me.
orderID: IXITR[protected]

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Address: Rangareddy, Andhra Pradesh, 500030

Website: Ixigo

I made a train ticket booking, with booking id: IXITR[protected] on 16 july 2018 from secunderabad to sainagar shiridi, but the booking was failed, saying that the amount of 2257 ₹ will be refunded to my account within 5 days.
It has been 7 days, but I did not receive any refund.
Kindly, refund the amount & solve the issue.
Thanks.

+1 photos

Aug 25, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please be informed the refund against the shared is is already done from our end. We have sent you all the refund details to your mail id- spoorthi.[protected]@gmail.com.

For further assistance feel free to write at [protected]@ixigo.com

Regards,
Team ixigo.

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N

Nithin Ch

from Bhadrachalam, Telangana

Jul 23, 2018

I cancelled my train ticket.but still I didnt recieve any money refund from Ixigo.now it's 10th day after cancellation...please make it process quickly.

refund of train ticket amount - Comment #3163762 - Image #0

Ixigo Customer Care's response, Jul 24, 2018

Verified Support

Hi Nithin,

Greetings from ixigo!

Could you please share the ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better. Also please be informed we haven’t received any credit against the shared id as transaction was not completed. Hence request you to please check with the bank concern regarding the refund against this id.

Feel free to write in to [email protected].

Regards,
Team ixigo

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Hi
I hope you have the control of train timing and schedule app of ixigo.
Here i would like to request you to see the way how where is my train is doing for their customers or passengers.
You guyz don’t do accuarated running status stataion to station.
What i mean here is ixigo app always shows wrong train position on running time and when train arrives a station, for eg;Train A arrives station Abc, then your app shows the previous station where it’s wrong.It has been continuing for a long and i have been keep sending feedback., No reply No solvency...shame!!!

Aug 29, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Sorry for the inconvenience caused. Please be informed our team is working hard to make this feature flawless and accurate. It's true that it;s been quite a while that running status is not accurate on all occasion but perfection takes time and we are committed towards perfection. And you will see gradual improvements in the next updates to come.

We seek your kind patience and loyalty in the mean time.

For any other assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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Address: 110010

I was booking my ticket from new delhi to allahabad and money from my bank account was deducted and ticket not booked.
Kindly check the status and book the ticket or else get back my refund so that i can book my ticket from other source. Please dont make a fraud by not booking the tickets of customers and waste their time and hard earned money.

Order id - ixitr[protected]

Name - vishal chaurasia
Date of journey - 27 sep 2018

Aug 25, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2018

Ixigo Customer Care's response Hi Vishal,

Greetings fro ixigo!

Please share the ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

Looking forward to your reply.

For further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo.

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P

Prantik Soshi Roy

from Hyderabad, Telangana

Jul 31, 2018

I book e tarin ticket. My accaunt balance alredy deducted.. But last time it show me ticket failed. I want back my money

complaint for refund - Comment #3170696 - Image #0

P

Priyanka Siyal

from Mumbai, Maharashtra

Jul 31, 2018

I have done flight booking on 23 july for 3 nov from banglore to ahmedabad but i hvn't receieve any confirmation message but my money is deducted for booking

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Address: Bhopal, Madhya Pradesh, 462001

Website: www.ixigo.com

I did a train ticket book on July 6 from Lokmanyatilak T(LTT) TO Bhopal Jn! With Booking Id-IXITR[protected] My Train was on 10th July But I did not get a ticket! I got a message that your booking is pending! 890 rupees have been deducted from my account! I also got the message from IRCTC that An amount of Rs 890.0 deducted against IRCTC Txn ID [protected] on 06-Jul-2018 will be refunded as your ticket could not be booked / service not rendered! I also got the message that your amount will be refunded in 5 days but now it has been 14 days! I did Not get my Money! so please send my money!

Sep 4, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2018

Ixigo Customer Care's response Hi Shahrukh,

Greetings from ixigo!

Please be informed the refund against the shared is is already done from our end. We have sent you all the refund details to your mail [protected]@gmail.com.

For further assistance feel free to write at [protected]@ixigo.com

Regards,
Team ixigo.

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S

Sugan Chand Singh

from Delhi, Delhi

Jul 23, 2018

Sir I have booked on railway reservation ticket on 28/6/2028, transaction number i x TR[protected] New Delhi to Allahabad so that my ticket not booked and 5 95 rupees in cut my account therefore I requested you please refund my money in account thanks

Ixigo Customer Care's response, Jul 24, 2018

Verified Support

Hi Sugan,

Greetings from ixigo!

Please be informed that if money has been deducted from your card/account and ticket is not confirmed please be assured it is safe and will be refunded automatically. It should reflect in your account within 5 days depending on your bank procedure.

If there is anything else we can assist you with do write to us at [email protected].

Regards,
Team ixigo

D

Dayalan Balakrishnan

from Agra, Uttar Pradesh

Jul 23, 2018

My flight booking newdelhi to Kochi failed but amount deducted in my account booking date 12/07/18

Ixigo Customer Care's response, Jul 24, 2018

Verified Support

Hi Dayalan,

Greetings from ixigo!

Please be informed that if money has been deducted from your card/account and ticket is not confirmed please be assured it is safe and will be refunded automatically. It should reflect in your account within 5 days depending on your bank procedure.

If there is anything else we can assist you with do write to us at [email protected].

Regards,
Team ixigo.

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Address: 491001

Website: [email protected]

I booked ticket from Akola to Durg in howrah exp for 10th aug 2018 the amount for the ticket was 883₹ amount has been deducted from my account as soon i booked the ticket but now it's been few hours and it's still showing booking pending since there's no sign of conformation i have checked it many times.
Please refund my amount as i no longer want this ticket for now.

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Ixigo customer support has been notified about the posted complaint.

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L

LM Mahesh

from Tarikere, Karnataka

Jul 23, 2018

Dear sir/ mam
I request to solve my problem
Details:
Date of 17th July 2018
My id for two times
Transection of amount was deducted from my bank account but booking was failed and still the amount of booking is not refund in my bank account please refund in my account.

booking pending - Comment #3163846 - Image #0

booking pending - Comment #3163846 - Image #1

A

Amardeep Pandey

from New Delhi, Delhi

Jul 23, 2018

I had booked ticket through upi. But, ticket has not been booked and payment has deducted from my bank account.

Kindly refund the payment as soon as possible.

Regards
Amardeep Pandey

A

Aarav Srivastava

Mar 12, 2019

Why booking is been pending

B

bsrushti

from Bengaluru, Karnataka

Apr 15, 2019

I booked ticket from Pune to Nagpur in Ajni-Pune exp for 13th may 2019 the amount for the ticket was 3120₹ amount has been deducted from my account as soon i booked the ticket but now it's been still showing booking pending since there's no sign of conformation i have checked it many times.
Please refund my amount as i no longer want this ticket for now.

booking pending - Comment #3404930 - Image #0

R

rao veerisetty

from Gundugolanu, Andhra Pradesh

Jan 14, 2021

Hi,
I tried to book a train ticket by ixigo on 14/01/2021 for Ongole to vijayawada for train no.02509 Bnc- Ghy express which was not booking confirmed but payment Rs.377deducted by phonpe account.
I did not get ticket even not visible in ixigo anywhere.
Here attaching transaction screenshot.
can you please resolve this issue and refund my amount...

booking pending - Comment #3787749 - Image #0

R

rao veerisetty

from Gundugolanu, Andhra Pradesh

Jan 14, 2021

Hi,
I tried to book a train ticket by ixigo on 14/01/2021 for Ongole to vijayawada for train no.02509 Bnc- Ghy express which was not booking confirmed but payment Rs.377deducted by phonpe account.
I did not get ticket even not visible in ixigo anywhere.
Here attaching transaction screenshot.
can you please resolve this issue and refund my amount...

booking pending - Comment #3787750 - Image #0

V

Vikram Labana

Aug 30, 2021

I had booked ticket through upi. But, ticket has not been booked and payment has deducted from my bank account.

Kindly refund the payment as soon as possible.

Regards
Vikram Labana

booking pending - Comment #3886218 - Image #0

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