Submit a Complaint
Claimed

Ixigo Complaints & Reviews

www.ixigo.com
3.4
Updated: Jan 28, 2026
Complaints 2442
Resolved
1523
Unresolved
919
Good! Ixigo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ixigo step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Ixigo

Having problems with Ixigo?

File a complaint and get it resolved by Ixigo customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Railways
Ixigo

Ixigo reviews & complaints page 28

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
I
Ixigo customer care number-933-9433-406 refund amount coming..
Dec 14, 2021
Report
Copy

Address: Delhi

Le travenues technology pvt ltd ref no [protected] for non booked rly tikt
Ixigo customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    I
    Ixigo customer care number-933-9433-406 refund amount coming..
    Dec 14, 2021
    Report
    Copy

    Address: New Delhi, Delhi

    Ticket not book, not showing in ixigo history failed or something, and money deducted …
    I don’t know what to do...
    Ixigo customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      I
      Ixigo customer care number-933-9433-406 refund amount coming..
      Dec 14, 2021
      Report
      Copy

      Address: New Delhi, Delhi

      I have booded a flight ticket in ixigo via my phonpe account and amount is debited from my account but no ticket confirmation or details are available. Money has been deducted from my account.please..
      Ixigo customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        P
        Poornachander Puppala
        Dec 13, 2021
        Report
        Copy

        Fake Prices, the discounts are put without tax to attract customers and waste their time.

        during booking the price is simply doubled in this site, no customer care support contact number. playing fake tactics to sttract customers
        Ixigo customer support has been notified about the posted complaint.
        Helpful
        1 other people found this review helpful
        1 found this helpful
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          M
          Mukesh Ghatiya
          Dec 12, 2021
          Report
          Copy

          Cashback promised by Ixigo and Ola is not being issued to me

          I bought air ticket from website Ixigo.com with booking ID[protected] on 12 Nov 2021.  While booking I was told via an offer that if I made payment via Ola Money Postpaid Wallet I would get a cashback of ₹1000 but I didn't get it.

           On contacting Ixigo they are asking me to contact Ola. On contacting Ola they say that the offer was applicable only for "OlaMoney Postpaid Plus" wallet and hence...
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy
          L
          logaaswin_xx
          from Coimbatore, Tamil Nadu
          Dec 12, 2021
          Report
          Copy

          I'd booked flight ticket in ixigo app from Chandigarh to Delhi with some offers and I got 1260/- but the amount is debited from my account and in app it is showing as the payment is pending.
          They said within 2hr you will be getting reply but still I didn't get any reply from ixigo.
          I need immediate refund or confirmation ticket.
          Ixigo customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            C
            chetanbadgujar
            from Pune, Maharashtra
            Dec 12, 2021
            Report
            Copy

            Website: www.ixigo.com

            I booked the ticket from Pune to Shirpur for 17th December, 2021 and the amount (Rs. 1904/-) got deducted from my account via UPI but I did not get the ticket. I can still see those seats available on Ixigo so I need my money back to book the ticket again.

            Please find the payment screenshots below
            Ixigo customer support has been notified about the posted complaint.
            Dec 12, 2021
            Updated by chetanbadgujar             It was a bus ticket
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Shrishti Katiyar
              Dec 11, 2021
              Report
              Copy

              I have booked bus tickets from kanpur to Delhi today, the amount has been cut from account but did not get any ticket. This is my transaction id T2112111332043412703569
              Please look into this matter as soon as possible.
              Ixigo customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                Ashhpraa
                Dec 10, 2021
                Report
                Copy

                Ticket not book, not showing in ixigo history failed or something, and money deducted …
                I don’t know what to do now ..
                that’s why I’m complaining here …
                Amount is very big for me .. it’s 8013/-
                So please ixigo please please return 8013/-
                I’m using regularly ixigo app .. but never ever happening today’s before ..
                please ixigo refund me as soon as possible ..
                Ixigo customer support has been notified about the posted complaint.
                Dec 10, 2021
                Updated by Ashhpraa                 Whoever is watching this. Have some mercy on me...
                please ixigo refund my 8013/-
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  Ashhpraa
                  Dec 10, 2021
                  Report
                  Copy

                  Address: Hyderabad

                  Money debited from my account and train ticket not booked …
                  Not showing in ixigo app booked or cancel … & debited 8013/-
                  I have bank statements & payment debited reffral I’d …
                  BIL/ONL/[protected]/IXIGO/IXIGOTRN_WICI

                  Please refund my amount ixigo …
                  Humble request …
                  Ixigo customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    B
                    B48
                    from JAIPUR, Rajasthan
                    Dec 10, 2021
                    Report
                    Copy

                    Rly refund id[protected] Rs 126 . informed confirmed credit to account. But the money is still not credited Jaipur-Ajmer tkt not booked but the money deducted on 05.12.21. Please refund and credit to my account. status of the complaint not available on this site.
                    Ixigo customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      D
                      Devraj Soregaon
                      Dec 9, 2021
                      Report
                      Copy

                      I have Booked Air India via Ixigo for 5th May 2021, from Gulbarga to Bengaluru.
                      But the Flight Stands cancelled for the same day.
                      Hence, I have initiated the ticket cancellation but yet haven't received a refund till today.

                      I have changed the ticket state from Flown to open state by contacting the airport. Please do the needful and refund the amount ASAP.

                      Regards,
                      Devraj MS
                      [protected]
                      Ixigo customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        J
                        Jibin4417
                        Dec 9, 2021
                        Report
                        Copy

                        Hi,
                        I have booded a flight ticket in ixigo via my phonpe account and amount is debited from my account but no ticket confirmation or details are available. Money has been deducted from my account.please refund the amount or send me ticket
                        Email - [protected]@gmail.com
                        Phone- [protected]
                        Ixigo customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          B
                          B48
                          from JAIPUR, Rajasthan
                          Dec 9, 2021
                          Report
                          Copy

                          Le travenues technology pvt ltd ref no [protected] for non booked rly tikt rs 126.
                          Ixigo customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            B
                            BIBEK KUMAR MISHRA
                            from Powai, Maharashtra
                            Dec 8, 2021
                            Resolved
                            Report
                            Copy
                            Resolved

                            Money not credited in my bank account

                            Website: www.ixigo.com

                            I have transferred the money into my bank account but it has been reversed due to ixigo money transfer failure but I can't see any money in my ixigo money wallet or bank account...
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy
                            B
                            BIBEK KUMAR MISHRA
                            from Powai, Maharashtra
                            Dec 8, 2021
                            Resolved
                            Report
                            Copy
                            Resolved

                            Website: www.ixigo.com

                            My train ticket booking failed on 03/12/21 and refund credited in my ixigo money max account after that i have transferred that money in my bank account but money not credited in my bank account yet please suggest.
                            Trip id - IXITR[protected]
                            Payment id - O3KG08B4152GIG0MZ1
                            Amount - 3433
                            Oct 17, 2022
                            Complaint marked as Resolved 
                            Yes it's resolved, thanks
                            Ixigo customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              R
                              Roushan _kumar yadav
                              Dec 7, 2021
                              Report
                              Copy

                              As money refunded on cancelling ticket of 15 Dec 2021 on 6 Dec 2021
                              Ixigo customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                C
                                Chaitanya Kotian
                                Dec 6, 2021
                                Report
                                Copy

                                I have transferred the money into my bank account but it has been reversed due to ixigo money transfer failure but I can't see any money in my ixigo money wallet or bank account
                                Ixigo customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  D
                                  Divyang Borse
                                  Dec 4, 2021
                                  Report
                                  Copy

                                  I booked a ticket in tatqal which was in waiting list so i cancelled the ticket .
                                  As per ixigo status - money has been refunded but its not yet received in my bank account .
                                  Kindly help me to get this as soon as possible.
                                  Ixigo customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Sachinbalol
                                    from Pune, Maharashtra
                                    Dec 4, 2021
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    I have booked a ticket from Bijapur to pune on Dec 7th 21:00 pm to 4:00 am
                                    Booked ticket on December 4th the amount was paid through you payment, payment is successful of INR 1002 but the ticket was not confirmed and failed. But there are no status of the failed ticket available on the app and I m unable to contact any customer service too. Please resolve this
                                    Dec 4, 2021
                                    Complaint marked as Resolved 
                                    I have got the refund back.. but be aware of the frauds trying to take your money. I got a call from someone naming ixigo customer service and trying to transfer money from my account. Don't give any otp and links from your messages. But for sure u will get your money back in 2 to 3 hours if complaint raised.
                                    Ixigo customer support has been notified about the posted complaint.
                                    Helpful
                                    9 other people found this review helpful
                                    9 found this helpful
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit

                                      Related businesses

                                      Southern Railway
                                      1
                                      (778)
                                      Konkan Railway
                                      1
                                      (156)
                                      Central Road Research Institute
                                      1
                                      (2)