Ixigo Complaints & Reviews

On 8:49 pm 23rd August I booked ticket from BGP to SBG in 03040 train no. I used amazon pay for the payment but when the payment was done the app went blank. My ticket was not showing. Please look into this asap.

I JUST booked Train tickets from Ixigo
Via Upi payment method but Tickets were not booked after payment

My peyment pending please Beck's

Alok sharma
Mob [protected]

Alok sharma

Mob no [protected]

I was booking a railway ticket from LOHARU to NDLS ON 16TH Aug 2021. The money was deducted but ticket was not generated. Please resolve my issue. Transaction id for merchant is :IGALTYGBM7

1) Payment id- HJ2KUOHWPCWLBQYCAU
TRIP ID- IXITR[protected] dated[protected]
2) Payment id- HJ2BL3ZLDK845EYLU
TRIP ID- IXIT[protected]

Both above are shown as successful booking but there is no trip details, no tickets, no PNR no.
Please resolve my problem

I am booking tickets from Vskp to Bellary junction but my ticket not booked amount will debited still now not get refund please solve my problem. Total amount 3273rs. Ticket booking date 29th July, date of journey 18th August.

I had tried to book a train ticket on ixigo on 1 june but the booking failed but the money got deducted from my account. I waited for this long for the money to get refunded but that didn't happen. Please refund my money which is rs 1533.

My PNR NUMBER FGZNKB … I m unable to web checking due to the mistake ixigo travel agent .. they have done group booking without informing the passenger and not letting us to do web checking and not to do get GST Invoice from the airlines .. The gst invoice raised in name of other passenger whom I dnt knw … i have called several s time to ixigo and didn’t got any proper responses and telling me to wait and wait and wait back end will call you .. I have not done any group booking .. even it ia no where mentioned in ticket that this is a group booking or special booking.. kindly resolve my issue or grant me refund so that I can booked another ticket

I want all my previous trip history to be deleted from my account, which I couldn't do from my end, which is something personal to me. So I wanted to delete my account as of now and I will open a new account later.

I had booked AirIndia flight from Gulbarga to Bengaluru on 11th Aug, 2021 via Ixigo. AI9510 Air India | 11 Aug, Wed
PNR: JW5ZV
TRIP ID: IF[protected]
The flight cancelled due to technical issue. Airlines person gave a cancelled slip and told to claim refund from Ixigo side.
I tried to cancel it from Ixigo end, there is no option. ALso Ixigo donot provide any customer care number to contact.
I am trying to solve this from two days. Kindly initiate my refund.
FOr any further query contact on my email id: [protected]@gmail.com.
Refund my money asap.

Had cancelled my train ticket booked through IXIGO

BANGALORE TO KOTTAYAM

KANYAKUMARI EXPRESS

Had cancelled my train ticket booked through ixigo

from Bangalore to Kottayam

I had tried to book a train ticket on ixigo on 20 june but the booking failed but the money got deducted from my account. I waited for this long for the money to get refunded but that didn't happen. Please refund my money which is rs 585.

Booked a total of four tickets for the destination as well as returning. Booking total amount 4000 rupees. Haven't received any refunds to the bank account nor any mail regarding refund initiation.

I would like to inform you that My money has been deducted against the non receiving tickets.The transaction was made on 30th July 2021.please make the arrangement so that I can get refund the deducted money ₹136+136=272/-
Thanking you
With regards
Md Reja Ahammad

I tried to book ticket in Ixigo app for Miraj to Dharwad travel on 04/08/21. Tickets not booked but amout of tickets costs Rs. 1262/- debited from my bank account. And App doesn't showing any transactions history, booking status. So please guide me How I can refund this amount. Also please provide your customer care number.

As a reply to your response let me be clear about what actually happened :
I had to rebook the ticket because I got the mail that the payment was unsuccessful but the amount was debited and I also got the ticket .
And the ticket wasn't shown on the app
So I was asked to book another ticket via the link in the mail .
Why would I book twice for the same person on the same date on the same train ?
Either update your app into a user friendly interface or please make it into an app which processes with clarity !
I've booked over 20 plus tickets in this year and it's the second time I'm facing this
The below is the link that I got via the mail from ixigo to rebook the tickets .
Ixigo doesn't provide ticket unless the payment is successful so the first time I got ticket I left the app .
Then after few minutes I got this message from ixigo to my WhatsApp and also got the mail that I've attached with my previous complaint mail
Ive spoke to my bank and upi service center and both have said the money was debited twice from my ACCOUNT to ixigo .

Please do refund the cash which I was made to pay twice despite of me getting the first ticket .
Why I had to retake for the same person on the same Train was because I was scared that the previous one must be invalid and that's why I got such a mail from your end .
And also update your customer care service because I legit took all methods to reach you. But u couldn't !
None of the number's of the company works
No reply for mails I sent and also no in-app user friendly service

I had a booking from Kolhapur to Kalyan on 23rd July. I had taken cancellation policy which charged me 114rs for per person. The train was cancelled and I just received the ticket fare which was 755 for per person. However, the cancellation was not done from my end and I should have received the full amount including the cancellation policy charges which i had paid. I had booked 3 tickets and the total amount I paid was 2733 to which I received the refund of 2265. Why didn't I receive the full refund amount even though the ticket wasn't cancelled from my end. I tried talking to the customer support in ixigo app, but it's a robot that is talking to me and just sending me the same msgs. It is not trying to understand what am I saying. I need a call from the customer care who can actually help me with this. Please solve this asap