Ixigo Complaints & Reviews

I paid 8390 through ixigo app to book railway tickets on 27th night. But due to it being failed, Money was sent to Ixigo Money Max Wallet.But after that I transferred that amount to my account after which the money was deducted from ixigo money max wallet and it was shown in the message saying it was sent to my account। And along with it it was also said that money will be transferred in the account in half an hour or else money can come on 28th 1:00 am. Till today morning also the money was not sent to my account. Talking to the customer service representative repeatedly throughout the day, he once told me that he should come within 24 hours.And Then the representative tells to wait 72 hours and when I spoke again this evening were told that it may take 74 hours or even more 24 or 48 hours. Please help me to get my money. And do something to shut down such fraudulent companies. And after a lot of enquiry, he gave me a transaction reference ID and said that the customer can get full details from the customer service representative of the bank. But the customer service representative of Bank of India also makes this reference.Denying the number. And he ignored the matter and asked to file a complaint.

Subject: Refund of ixigo four failed transaction amount (Rs 708)

Please ref following booking ID/payment ID :-
1. Payment ID : 1589X15577SWEE2QP3
Booking ID : IXITR[protected]
Amount. Rs 177

2. Payment ID : 1589X15577SWEE2QP3
Booking ID : IXITR[protected]
Amount. Rs 177

3. Payment ID : 1589X15577SWEE2QP3
Booking ID : IXITR[protected]
Amount. Rs 177 to

4. Payment ID : 156XJJGXHTMN98NIB2
Booking ID : IXITR[protected]
Amount. Rs 177
Please do needful at your end at the earliest

Subject: Refund of ixigo four failed transaction amount (Rs 708)
To:

Please ref following booking ID/payment ID :-
1. Payment ID : 1589X15577SWEE2QP3
Booking ID : IXITR[protected]
Amount. Rs 177

2. Payment ID : 1589X15577SWEE2QP3
Booking ID : IXITR[protected]
Amount. Rs 177

3. Payment ID : 1589X15577SWEE2QP3
Booking ID : IXITR[protected]
Amount. Rs 177 to

4. Payment ID : 156XJJGXHTMN98NIB2
Booking ID : IXITR[protected]
Amount. Rs 177
Please do needful at your end at the earliest

Subject: Refund of ixigo four failed transaction amount (Rs 708)

Please ref following booking ID/payment ID :-
1. Payment ID : 1589X15577SWEE2QP3
Booking ID : IXITR[protected]
Amount. Rs 177

2. Payment ID : 1589X15577SWEE2QP3
Booking ID : IXITR[protected]
Amount. Rs 177

3. Payment ID : 1589X15577SWEE2QP3
Booking ID : IXITR[protected]
Amount. Rs 177 to

4. Payment ID : 156XJJGXHTMN98NIB2
Booking ID : IXITR[protected]
Amount. Rs 177
Despite frequent reminder and request and after 15 days passed not get refund amount
Please do needful at your end at the earliest

I booked 2 train tickets from New Delhi to Chandigarh including Ixigo assured on 2nd August 2021 which I cancelled the very next day. I haven't recieved the refund until today and everytime the good for nothing bot customer care says it has been initiated and will be reflected in your bank account within 7 days. This is really frustrating because there's no agent to talk to, no phone number that they've provided. How do you expect the customer to contact your agency?
Please refund my balance immediately.

My bank account got debited but the ticket is not booked how can I get the refund

I have booked 2 tickets of Rs 1013 having transaction ID T2108241824074668108903
And 2nd payment of Rs 513 with transaction ID T2108241827174233876187 both payments made through phonepay

Contact email : [protected]@gmail.com

Hi Team,

We had booked 24 flight tickets with Ixigo for travel date 26th April 2021, due to the Covid situation of Maharashtra we decided to reschedule our tickets for future date as per Air India Covid Policy.
We had raised this request to IXIGO and Air India (Airlines) both for the revised e-tickets for our travel on which Air India clearly confirmed that we are eligible for one free date change request with no extra cost as per their Covid 19 policy.
Air India clearly specified on the email that they need this request to be raised by the travel agent to them and then only they will proceed with the request and send the revised e-tickets for all those 24 tickets.
On this same email Ixigo team was marked but no one replied back on the email. (Attached screenshot for your reference)

We had chased Ixigo multiple times, but due to their careless approach we didn't received any reply from them.

This is totally Ixigo mistake for not acknowledging the emails nor providing any solution for the same.

Due to this careless service of Ixigo we were left with no other option but to travel on our own money back to Mumbai.

Air India was happily helping to provide revised e-tickets but they had not received any request from Ixigo for the same due to which they were not able to assist us with the revised E-Tickets.

Every time when we were raising this issue to Ixigo they were asking us to check with Airlines for revised E-tickets, but as per the Airlines they were happily ready to provided the revised ticket when they get a request from the travel agent i.e Ixigo, but as usual no one from Ixigo team made an effort to even reply back on the Airlines email.

Pathetic service from Ixigo.

We need full refund for all the 24 tickets which were booked with Ixigo to our original payment mode account.

Booking ID's as below.

IF[protected]
IF[protected]
IF[protected]
IF[protected]

On 8:49 pm 23rd August I booked ticket from BGP to SBG in 03040 train no. I used amazon pay for the payment but when the payment was done the app went blank. My ticket was not showing. Please look into this asap.

I JUST booked Train tickets from Ixigo
Via Upi payment method but Tickets were not booked after payment

My peyment pending please Beck's

Alok sharma
Mob [protected]

Alok sharma

Mob no [protected]

I was booking a railway ticket from LOHARU to NDLS ON 16TH Aug 2021. The money was deducted but ticket was not generated. Please resolve my issue. Transaction id for merchant is :IGALTYGBM7

1) Payment id- HJ2KUOHWPCWLBQYCAU
TRIP ID- IXITR[protected] dated[protected]
2) Payment id- HJ2BL3ZLDK845EYLU
TRIP ID- IXIT[protected]

Both above are shown as successful booking but there is no trip details, no tickets, no PNR no.
Please resolve my problem

I am booking tickets from Vskp to Bellary junction but my ticket not booked amount will debited still now not get refund please solve my problem. Total amount 3273rs. Ticket booking date 29th July, date of journey 18th August.

I had tried to book a train ticket on ixigo on 1 june but the booking failed but the money got deducted from my account. I waited for this long for the money to get refunded but that didn't happen. Please refund my money which is rs 1533.

My PNR NUMBER FGZNKB … I m unable to web checking due to the mistake ixigo travel agent .. they have done group booking without informing the passenger and not letting us to do web checking and not to do get GST Invoice from the airlines .. The gst invoice raised in name of other passenger whom I dnt knw … i have called several s time to ixigo and didn’t got any proper responses and telling me to wait and wait and wait back end will call you .. I have not done any group booking .. even it ia no where mentioned in ticket that this is a group booking or special booking.. kindly resolve my issue or grant me refund so that I can booked another ticket

I want all my previous trip history to be deleted from my account, which I couldn't do from my end, which is something personal to me. So I wanted to delete my account as of now and I will open a new account later.

I had booked AirIndia flight from Gulbarga to Bengaluru on 11th Aug, 2021 via Ixigo. AI9510 Air India | 11 Aug, Wed
PNR: JW5ZV
TRIP ID: IF[protected]
The flight cancelled due to technical issue. Airlines person gave a cancelled slip and told to claim refund from Ixigo side.
I tried to cancel it from Ixigo end, there is no option. ALso Ixigo donot provide any customer care number to contact.
I am trying to solve this from two days. Kindly initiate my refund.
FOr any further query contact on my email id: [protected]@gmail.com.
Refund my money asap.