Ixigo Complaints & Reviews

Hi i just booked 3 tickets amount deducted but ticket not generated

My ticket money have been deducted two times for booking train ticket but not been able to open the ticket page. transaction also get successful, didn't recieved message from ixigo about the coach number and seat number.

Money is deducted from ixigio but ticket is not confirmed.

Booking Id - IXITR[protected]
And
Booking Id - IXITR[protected]

Booking ID: IXITR[protected]
Train Name: Kalka Shtbdi Spl
Travel Date:[protected]

I paid rs. 1584 for my train ticket to Le travenues technology private limited via ixigo trains app and the ticket is not booked
Transaction ID T2109032239149560245708

Hello, I am shivakumar
I booked train two tickets with online payment has been done
Amount has deducted but not generate any tickets

Dear Sir/mam,
jaisa ki mai Ixigo app se train ticket book kar raha tha.payment bhi Succesful hua. mera Amount Deduct hua magar payment failed show kar rha. so please mere Amount ko refund kiya jaye.

order ID- 105OIBDSDN87FT995D3

UPI Transaction ID[protected]

I paid rs. 1584 for my train ticket to Le travenues technology private limited via ixigo trains app and the ticket is not booked
Transaction ID T2109032239149560245708

Ticket not yet booked but payment deducted

Dear Air India Team,

Eticket number[protected]
PNR - YPE61
Traveller's name - Parimala Parthasarathy
Origin - Mumbai
Destination - Chennai
Travel date - 17/02/2021

Due to some technical issues with IXIGO, I had booked 2 tickets for the same person in the same flight. On calling up Air India customer care, I was asked to cancel one ticket, the details mentioned above, and was assured full refund, since it was cancellation within 24 hrs of booking. Mid may I received a refund of just ₹274 from ixigo. On enquiring I was told this is travel agent refund and that I will receive airline refund within 15 days. Nothing happened till June 30. Again on calling Ixigo, I was told that the ticket is voided and hence they cannot refund and I'll have to follow up with Airlines. After several calls to Air India I was asked to send a mail requesting refund. Again no response till 20 th August. I raised a complaint with PM grievance cell and on 24 th August I got a reply from Air India saying travel ageng has voided the transaction and also airlines haven't received any payment for this ticket, hence they cannot refund and that I need to follow it up with travel agent. After repeated calls and mails to ixigo I keep getting a reply saying airline has rejected the refund. Please help me get my money back

I have booked a ticket from secunderabad jn to Visakhapatnam at 12.09pm .. payment is successful but it is showing booking is pending
IXITR[protected]

Hi I am Tarique I just booked a train ticket through ixigo App and after some time I canceled the trip due to some personal reason and when I canceled the ticket they said u will get u r refund after 2 hours or so and even after 24 hours I didn't got my refund...So please solve this issue as soon as possible.

I paid 8390 through ixigo app to book railway tickets on 27th night. But due to it being failed, Money was sent to Ixigo Money Max Wallet.But after that I transferred that amount to my account after which the money was deducted from ixigo money max wallet and it was shown in the message saying it was sent to my account। And along with it it was also said that money will be transferred in the account in half an hour or else money can come on 28th 1:00 am. Till today morning also the money was not sent to my account. Talking to the customer service representative repeatedly throughout the day, he once told me that he should come within 24 hours.And Then the representative tells to wait 72 hours and when I spoke again this evening were told that it may take 74 hours or even more 24 or 48 hours. Please help me to get my money. And do something to shut down such fraudulent companies. And after a lot of enquiry, he gave me a transaction reference ID and said that the customer can get full details from the customer service representative of the bank. But the customer service representative of Bank of India also makes this reference.Denying the number. And he ignored the matter and asked to file a complaint.

Subject: Refund of ixigo four failed transaction amount (Rs 708)

Please ref following booking ID/payment ID :-
1. Payment ID : 1589X15577SWEE2QP3
Booking ID : IXITR[protected]
Amount. Rs 177

2. Payment ID : 1589X15577SWEE2QP3
Booking ID : IXITR[protected]
Amount. Rs 177

3. Payment ID : 1589X15577SWEE2QP3
Booking ID : IXITR[protected]
Amount. Rs 177 to

4. Payment ID : 156XJJGXHTMN98NIB2
Booking ID : IXITR[protected]
Amount. Rs 177
Please do needful at your end at the earliest

Subject: Refund of ixigo four failed transaction amount (Rs 708)
To:

Please ref following booking ID/payment ID :-
1. Payment ID : 1589X15577SWEE2QP3
Booking ID : IXITR[protected]
Amount. Rs 177

2. Payment ID : 1589X15577SWEE2QP3
Booking ID : IXITR[protected]
Amount. Rs 177

3. Payment ID : 1589X15577SWEE2QP3
Booking ID : IXITR[protected]
Amount. Rs 177 to

4. Payment ID : 156XJJGXHTMN98NIB2
Booking ID : IXITR[protected]
Amount. Rs 177
Please do needful at your end at the earliest

Subject: Refund of ixigo four failed transaction amount (Rs 708)

Please ref following booking ID/payment ID :-
1. Payment ID : 1589X15577SWEE2QP3
Booking ID : IXITR[protected]
Amount. Rs 177

2. Payment ID : 1589X15577SWEE2QP3
Booking ID : IXITR[protected]
Amount. Rs 177

3. Payment ID : 1589X15577SWEE2QP3
Booking ID : IXITR[protected]
Amount. Rs 177 to

4. Payment ID : 156XJJGXHTMN98NIB2
Booking ID : IXITR[protected]
Amount. Rs 177
Despite frequent reminder and request and after 15 days passed not get refund amount
Please do needful at your end at the earliest

I booked 2 train tickets from New Delhi to Chandigarh including Ixigo assured on 2nd August 2021 which I cancelled the very next day. I haven't recieved the refund until today and everytime the good for nothing bot customer care says it has been initiated and will be reflected in your bank account within 7 days. This is really frustrating because there's no agent to talk to, no phone number that they've provided. How do you expect the customer to contact your agency?
Please refund my balance immediately.

My bank account got debited but the ticket is not booked how can I get the refund

I have booked 2 tickets of Rs 1013 having transaction ID T2108241824074668108903
And 2nd payment of Rs 513 with transaction ID T2108241827174233876187 both payments made through phonepay

Contact email : [protected]@gmail.com

Hi Team,

We had booked 24 flight tickets with Ixigo for travel date 26th April 2021, due to the Covid situation of Maharashtra we decided to reschedule our tickets for future date as per Air India Covid Policy.
We had raised this request to IXIGO and Air India (Airlines) both for the revised e-tickets for our travel on which Air India clearly confirmed that we are eligible for one free date change request with no extra cost as per their Covid 19 policy.
Air India clearly specified on the email that they need this request to be raised by the travel agent to them and then only they will proceed with the request and send the revised e-tickets for all those 24 tickets.
On this same email Ixigo team was marked but no one replied back on the email. (Attached screenshot for your reference)

We had chased Ixigo multiple times, but due to their careless approach we didn't received any reply from them.

This is totally Ixigo mistake for not acknowledging the emails nor providing any solution for the same.

Due to this careless service of Ixigo we were left with no other option but to travel on our own money back to Mumbai.

Air India was happily helping to provide revised e-tickets but they had not received any request from Ixigo for the same due to which they were not able to assist us with the revised E-Tickets.

Every time when we were raising this issue to Ixigo they were asking us to check with Airlines for revised E-tickets, but as per the Airlines they were happily ready to provided the revised ticket when they get a request from the travel agent i.e Ixigo, but as usual no one from Ixigo team made an effort to even reply back on the Airlines email.

Pathetic service from Ixigo.

We need full refund for all the 24 tickets which were booked with Ixigo to our original payment mode account.

Booking ID's as below.

IF[protected]
IF[protected]
IF[protected]
IF[protected]