Ixigo Complaints & Reviews

As a reply to your response let me be clear about what actually happened :
I had to rebook the ticket because I got the mail that the payment was unsuccessful but the amount was debited and I also got the ticket .
And the ticket wasn't shown on the app
So I was asked to book another ticket via the link in the mail .
Why would I book twice for the same person on the same date on the same train ?
Either update your app into a user friendly interface or please make it into an app which processes with clarity !
I've booked over 20 plus tickets in this year and it's the second time I'm facing this
The below is the link that I got via the mail from ixigo to rebook the tickets .
Ixigo doesn't provide ticket unless the payment is successful so the first time I got ticket I left the app .
Then after few minutes I got this message from ixigo to my WhatsApp and also got the mail that I've attached with my previous complaint mail
Ive spoke to my bank and upi service center and both have said the money was debited twice from my ACCOUNT to ixigo .

Please do refund the cash which I was made to pay twice despite of me getting the first ticket .
Why I had to retake for the same person on the same Train was because I was scared that the previous one must be invalid and that's why I got such a mail from your end .
And also update your customer care service because I legit took all methods to reach you. But u couldn't !
None of the number's of the company works
No reply for mails I sent and also no in-app user friendly service

I had a booking from Kolhapur to Kalyan on 23rd July. I had taken cancellation policy which charged me 114rs for per person. The train was cancelled and I just received the ticket fare which was 755 for per person. However, the cancellation was not done from my end and I should have received the full amount including the cancellation policy charges which i had paid. I had booked 3 tickets and the total amount I paid was 2733 to which I received the refund of 2265. Why didn't I receive the full refund amount even though the ticket wasn't cancelled from my end. I tried talking to the customer support in ixigo app, but it's a robot that is talking to me and just sending me the same msgs. It is not trying to understand what am I saying. I need a call from the customer care who can actually help me with this. Please solve this asap

I was booked train tickets ( from mangalore to pondicherry), money been deducted of rupee 496, but app is not showing any booking confirmation, no information regarding booking. I need my money back.

I was booked the train ticket for pasenger, booking done, ticket amount was been deducted from account, but there is no confirmation regarding booking, tickets not generated. I need my deducted amount back.

I can book the train name gomti express from lko to Delhi via ixigo app and I made transaction of 438 rupees but booking not showing on app and webpage not returned

My amount is deducted from my account and booking is still pending I am very tired to do this please help me and resolve my problem as soon as possible matter is urgent.

Thank you

Booking ID: IXITR[protected]

Today i booked tickets in ixigo train app and after successfully deducting money its showing booking pending.so when will i get a refund.

I booked 3 tickets from BDTS to Pathankot cant on 30 Sept. I made booking from ixigo train app. Paid by Google pay.. But after payment is done, haven't received any confirmation from Ixigo about my reservation. it's still asking me to pay for my booking. Attaching screenshots with this mail. I even paid for insurance. Please help me to get my booking done or money back.

While booking flight I had paid Rs. 709 as so called "free cancellation fee". However, the money refunded was way less than what I had paid as "free cancellation fee" i.e. Rs 466. When free cancellation fee was paid during booking why has the "Total Cancellation Fee" worth Rs 3300 been charged?

Request you to kindly reply to this complaint with clear clarifications on my email address pandey.[protected]@gmail.com.

Below are my booking details:

Booking ID: IF[protected]
Flight Number : IndiGo 6E 445
Flight date: Sun, 01 Aug, 2021
Route: Bagdogra to Bengaluru.

Awaiting your response.

Ixigo app se maine ticket book ki jiska amount bhi kt gya but booking pending dikha rha h

There is issue that i have booked 2 train tickets, all done but booking pending is still showing

DEar Team I Have booked train ticket through ixigo on 2nd August 2021 vide ID:W5H9B9QTZAXRLHM1YA (From CHENNAI EGMORE TO KARAIKUDI JN) FOR Rs.856/- GOT DEBITED FROM MY(google pay) SBI ACCOUNT BUT I HAVE NOT RECEIVED TRAIN TICKE, SO I KINDLY REQUEST TO REVERT THE ISSUE AND CREDIT THE AMOUNT TO MY ACCOUNT

I actually booked a ticket for 2 from ghaziabad to Rudrapur and i paid you successfully but unfortunately i forgot to login with irctc id and i dont know booking id . I want my money back

They deducted my money from my account two times 180 ruppes total but no response it is still showing pending I need my money back sir urjently

My train ticket booking failed and money 1356/-has been debited from my bank account. And transaction also not showing in ixigo login page, its showed me error to can not process the request.

Please refund my debited amount of 1356/- to my bank account, i have paid through Gpay.

It is very shameful to know that such reputed apps can do such mistakes. My transaction was done but the booking was not confirmed. As I was booking tickets for 7 people the amount was quite large. If i don't get quick response i will be forced to take further actions as i have seen people complaining about the refund not being done even after 2 months.

Payment through Gpay done but booking details in application or message or mail didn't received in any platform so kindly refund my amount 274 to [protected]

I think it's a glitch so please refund

Hello sir,

Today I'm trying to book rail ticket on ixigo website then i put OTP on your website & website server suddenly failed & few minutes later my money deducted from my Bank account so i request please give my money quick soon as possible.

Thank you !

I was doing a train booking and the booking got failed and the amount got deducted from my account
Please assist me asap so I get my money credit in my account and I can do another booking . The amount is 5267
Trip id IXITR[protected]

Sir/Madam
I have received the following mail from Indigo saying that refund amount is 3469/- while as refund initiated shows 359/- only. Please check and advise.

Regards

Ashok Ganjoo
Mob [protected]
ashok.[protected]@gmail.com
[protected][protected][protected]---
XNMDXG
Status Date of Booking*
CANCELLED 26Jul21
*Booking Date reflects in UTC (Universal Time Coordinated), all other timings mentioned are as per Local Time.

IndiGo Passenger - 1/1

Mrs. Preetika Ganjoo


Refund Information:

Fare Summary
Total Deductions INR 0.00
Refund Amount INR 3, 469.00
Personal contact information
Address : Address
Company Name : Company
Home Phone :[protected]
Email : ashok.[protected]@gmail.com