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Ixigo Complaints & Reviews

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Updated: Jan 28, 2026
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Ixigo reviews & complaints page 34

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S
Satwika Vasant
Aug 3, 2021
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Address: Gurgaon

As a reply to your response let me be clear about what actually happened :
I had to rebook the ticket because I got the mail that the payment was unsuccessful but the amount was debited and I also got the ticket .
And the ticket wasn't shown on the app
So I was asked to book another ticket via the link in the mail .
Why would I book twice for the same person on the same date on the same train ?
Either update your app into a user friendly interface or please make it into an app which processes with clarity !
I've booked over 20 plus tickets in this year and it's the second time I'm facing this
The below is the link that I got via the mail from ixigo to rebook the tickets .
Ixigo doesn't provide ticket unless the payment is successful so the first time I got ticket I left the app .
Then after few minutes I got this message from ixigo to my WhatsApp and also got the mail that I've attached with my previous complaint mail
Ive spoke to my bank and upi service center and both have said the money was debited twice from my ACCOUNT to ixigo .

Please do refund the cash which I was made to pay twice despite of me getting the first ticket .
Why I had to retake for the same person on the same Train was because I was scared that the previous one must be invalid and that's why I got such a mail from your end .
And also update your customer care service because I legit took all methods to reach you. But u couldn't !
None of the number's of the company works
No reply for mails I sent and also no in-app user friendly service
Ixigo customer support has been notified about the posted complaint.
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    Puru2013
    Aug 3, 2021
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    I had a booking from Kolhapur to Kalyan on 23rd July. I had taken cancellation policy which charged me 114rs for per person. The train was cancelled and I just received the ticket fare which was 755 for per person. However, the cancellation was not done from my end and I should have received the full amount including the cancellation policy charges which i had paid. I had booked 3 tickets and the total amount I paid was 2733 to which I received the refund of 2265. Why didn't I receive the full refund amount even though the ticket wasn't cancelled from my end. I tried talking to the customer support in ixigo app, but it's a robot that is talking to me and just sending me the same msgs. It is not trying to understand what am I saying. I need a call from the customer care who can actually help me with this. Please solve this asap
    Ixigo customer support has been notified about the posted complaint.
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      User R
      Aug 3, 2021
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      I was booked train tickets ( from mangalore to pondicherry), money been deducted of rupee 496, but app is not showing any booking confirmation, no information regarding booking. I need my money back.
      Ixigo customer support has been notified about the posted complaint.
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        User R
        Aug 3, 2021
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        I was booked the train ticket for pasenger, booking done, ticket amount was been deducted from account, but there is no confirmation regarding booking, tickets not generated. I need my deducted amount back.
        Ixigo customer support has been notified about the posted complaint.
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          Ravvu1
          Aug 3, 2021
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          Address: Fatehpur barabanki

          I can book the train name gomti express from lko to Delhi via ixigo app and I made transaction of 438 rupees but booking not showing on app and webpage not returned
          Ixigo customer support has been notified about the posted complaint.
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            My amount is deducted from my account and booking is still pending I am very tired to do this please help me and resolve my problem as soon as possible matter is urgent.

            Thank you
            Ixigo customer support has been notified about the posted complaint.
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              E
              Eshi4567
              Aug 3, 2021
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              Booking ID: IXITR[protected]

              Today i booked tickets in ixigo train app and after successfully deducting money its showing booking pending.so when will i get a refund.
              Ixigo customer support has been notified about the posted complaint.
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                V
                Vinayak purushottam
                Aug 3, 2021
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                I booked 3 tickets from BDTS to Pathankot cant on 30 Sept. I made booking from ixigo train app. Paid by Google pay.. But after payment is done, haven't received any confirmation from Ixigo about my reservation. it's still asking me to pay for my booking. Attaching screenshots with this mail. I even paid for insurance. Please help me to get my booking done or money back.
                Ixigo customer support has been notified about the posted complaint.
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                  Pandey Padma
                  Aug 3, 2021
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                  While booking flight I had paid Rs. 709 as so called "free cancellation fee". However, the money refunded was way less than what I had paid as "free cancellation fee" i.e. Rs 466. When free cancellation fee was paid during booking why has the "Total Cancellation Fee" worth Rs 3300 been charged?

                  Request you to kindly reply to this complaint with clear clarifications on my email address pandey.[protected]@gmail.com.

                  Below are my booking details:

                  Booking ID: IF[protected]
                  Flight Number : IndiGo 6E 445
                  Flight date: Sun, 01 Aug, 2021
                  Route: Bagdogra to Bengaluru.

                  Awaiting your response.
                  Ixigo customer support has been notified about the posted complaint.
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                    ramchandra choure
                    Aug 3, 2021
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                    Address: Asoka garden bhopal

                    Ixigo app se maine ticket book ki jiska amount bhi kt gya but booking pending dikha rha h
                    Ixigo customer support has been notified about the posted complaint.
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                      Cv shanmukh
                      Aug 3, 2021
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                      Address: Gandhi Nagar 9 line extension berhampur, Netwer Recidency
                      Website: Ixigo

                      There is issue that i have booked 2 train tickets, all done but booking pending is still showing
                      Ixigo customer support has been notified about the posted complaint.
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                        Muthuvel G
                        Aug 3, 2021
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                        Address: CHENNAI
                        Website: ixigo

                        DEar Team I Have booked train ticket through ixigo on 2nd August 2021 vide ID:W5H9B9QTZAXRLHM1YA (From CHENNAI EGMORE TO KARAIKUDI JN) FOR Rs.856/- GOT DEBITED FROM MY(google pay) SBI ACCOUNT BUT I HAVE NOT RECEIVED TRAIN TICKE, SO I KINDLY REQUEST TO REVERT THE ISSUE AND CREDIT THE AMOUNT TO MY ACCOUNT
                        Ixigo customer support has been notified about the posted complaint.
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                          Gurrie Singh
                          Aug 3, 2021
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                          I actually booked a ticket for 2 from ghaziabad to Rudrapur and i paid you successfully but unfortunately i forgot to login with irctc id and i dont know booking id . I want my money back
                          Ixigo customer support has been notified about the posted complaint.
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                            Akhijames
                            Aug 3, 2021
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                            Address: 3-4-153 RAYAPURA,HANAMKONDA, WARANGAL
                            Website: Ixigo

                            They deducted my money from my account two times 180 ruppes total but no response it is still showing pending I need my money back sir urjently
                            Ixigo customer support has been notified about the posted complaint.
                            Aug 03, 2021
                            Updated by Akhijames
                            Two times my money got cut from my account

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                              Shankar Rajpurohit
                              Aug 2, 2021
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                              My train ticket booking failed and money 1356/-has been debited from my bank account. And transaction also not showing in ixigo login page, its showed me error to can not process the request.

                              Please refund my debited amount of 1356/- to my bank account, i have paid through Gpay.
                              Ixigo customer support has been notified about the posted complaint.
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                                Satarupa13
                                Aug 2, 2021
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                                Resolved

                                It is very shameful to know that such reputed apps can do such mistakes. My transaction was done but the booking was not confirmed. As I was booking tickets for 7 people the amount was quite large. If i don't get quick response i will be forced to take further actions as i have seen people complaining about the refund not being done even after 2 months.
                                Aug 2, 2021
                                Complaint marked as Resolved 
                                Nothing was done
                                Ixigo customer support has been notified about the posted complaint.
                                Transaction done not given any birth or one on available seats
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                                  Praveen Acharya
                                  Aug 2, 2021
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                                  Address: Bangalore
                                  Website: Ixigo application

                                  Payment through Gpay done but booking details in application or message or mail didn't received in any platform so kindly refund my amount 274 to [protected]

                                  I think it's a glitch so please refund
                                  Ixigo customer support has been notified about the posted complaint.
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                                    Golu789
                                    Aug 1, 2021
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                                    Address: A/first,block house no .424 madangir, Chhoti majsid gali
                                    Website: Xyz

                                    Hello sir,

                                    Today I'm trying to book rail ticket on ixigo website then i put OTP on your website & website server suddenly failed & few minutes later my money deducted from my Bank account so i request please give my money quick soon as possible.

                                    Thank you !
                                    Ixigo customer support has been notified about the posted complaint.
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                                      Rishu777
                                      Jul 31, 2021
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                                      I was doing a train booking and the booking got failed and the amount got deducted from my account
                                      Please assist me asap so I get my money credit in my account and I can do another booking . The amount is 5267
                                      Trip id IXITR[protected]
                                      Ixigo customer support has been notified about the posted complaint.
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                                        Ashok Ganjoo
                                        Jul 29, 2021
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                                        Sir/Madam
                                        I have received the following mail from Indigo saying that refund amount is 3469/- while as refund initiated shows 359/- only. Please check and advise.

                                        Regards

                                        Ashok Ganjoo
                                        Mob [protected]
                                        ashok.[protected]@gmail.com
                                        [protected][protected][protected]---
                                        XNMDXG
                                        Status Date of Booking*
                                        CANCELLED 26Jul21
                                        *Booking Date reflects in UTC (Universal Time Coordinated), all other timings mentioned are as per Local Time.

                                        IndiGo Passenger - 1/1

                                        Mrs. Preetika Ganjoo


                                        Refund Information:

                                        Fare Summary
                                        Total Deductions INR 0.00
                                        Refund Amount INR 3, 469.00
                                        Personal contact information
                                        Address : Address
                                        Company Name : Company
                                        Home Phone :[protected]
                                        Email : ashok.[protected]@gmail.com
                                        Ixigo customer support has been notified about the posted complaint.
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