Submit a Complaint
Claimed

Ixigo Complaints & Reviews

www.ixigo.com
3.4
Updated: Aug 23, 2025
Complaints 2420
Resolved
1519
Unresolved
901
Good! Ixigo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ixigo step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Ixigo

Having problems with Ixigo?

File a complaint and get it resolved by Ixigo customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Railways
Ixigo

Ixigo reviews & complaints page 33

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
U
User R
Aug 3, 2021
Report
Copy

I was booked train tickets ( from mangalore to pondicherry), money been deducted of rupee 496, but app is not showing any booking confirmation, no information regarding booking. I need my money back.
Ixigo customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    U
    User R
    Aug 3, 2021
    Report
    Copy

    I was booked the train ticket for pasenger, booking done, ticket amount was been deducted from account, but there is no confirmation regarding booking, tickets not generated. I need my deducted amount back.
    Ixigo customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      R
      Ravvu1
      Aug 3, 2021
      Report
      Copy

      Address: Fatehpur barabanki

      I can book the train name gomti express from lko to Delhi via ixigo app and I made transaction of 438 rupees but booking not showing on app and webpage not returned
      +1 photos
      Ixigo customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        P
        [email protected]
        Aug 3, 2021
        Report
        Copy

        My amount is deducted from my account and booking is still pending I am very tired to do this please help me and resolve my problem as soon as possible matter is urgent.

        Thank you
        Ixigo customer support has been notified about the posted complaint.
        Helpful
        1 other people found this review helpful
        1 found this helpful
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          E
          Eshi4567
          Aug 3, 2021
          Report
          Copy

          Booking ID: IXITR[protected]

          Today i booked tickets in ixigo train app and after successfully deducting money its showing booking pending.so when will i get a refund.
          Ixigo customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            V
            Vinayak purushottam
            Aug 3, 2021
            Report
            Copy

            I booked 3 tickets from BDTS to Pathankot cant on 30 Sept. I made booking from ixigo train app. Paid by Google pay.. But after payment is done, haven't received any confirmation from Ixigo about my reservation. it's still asking me to pay for my booking. Attaching screenshots with this mail. I even paid for insurance. Please help me to get my booking done or money back.
            Ixigo customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              P
              Pandey Padma
              Aug 3, 2021
              Report
              Copy

              While booking flight I had paid Rs. 709 as so called "free cancellation fee". However, the money refunded was way less than what I had paid as "free cancellation fee" i.e. Rs 466. When free cancellation fee was paid during booking why has the "Total Cancellation Fee" worth Rs 3300 been charged?

              Request you to kindly reply to this complaint with clear clarifications on my email address pandey.[protected]@gmail.com.

              Below are my booking details:

              Booking ID: IF[protected]
              Flight Number : IndiGo 6E 445
              Flight date: Sun, 01 Aug, 2021
              Route: Bagdogra to Bengaluru.

              Awaiting your response.
              Ixigo customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                R
                ramchandra choure
                Aug 3, 2021
                Report
                Copy

                Address: Asoka garden bhopal

                Ixigo app se maine ticket book ki jiska amount bhi kt gya but booking pending dikha rha h
                Ixigo customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  C
                  Cv shanmukh
                  Aug 3, 2021
                  Report
                  Copy

                  Address: Gandhi Nagar 9 line extension berhampur, Netwer Recidency
                  Website: Ixigo

                  There is issue that i have booked 2 train tickets, all done but booking pending is still showing
                  +1 photos
                  Ixigo customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    M
                    Muthuvel G
                    Aug 3, 2021
                    Report
                    Copy

                    Address: CHENNAI
                    Website: ixigo

                    DEar Team I Have booked train ticket through ixigo on 2nd August 2021 vide ID:W5H9B9QTZAXRLHM1YA (From CHENNAI EGMORE TO KARAIKUDI JN) FOR Rs.856/- GOT DEBITED FROM MY(google pay) SBI ACCOUNT BUT I HAVE NOT RECEIVED TRAIN TICKE, SO I KINDLY REQUEST TO REVERT THE ISSUE AND CREDIT THE AMOUNT TO MY ACCOUNT
                    Ixigo customer support has been notified about the posted complaint.
                    Helpful
                    1 other people found this review helpful
                    1 found this helpful
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      G
                      Gurrie Singh
                      Aug 3, 2021
                      Report
                      Copy

                      I actually booked a ticket for 2 from ghaziabad to Rudrapur and i paid you successfully but unfortunately i forgot to login with irctc id and i dont know booking id . I want my money back
                      Ixigo customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        Akhijames
                        Aug 3, 2021
                        Report
                        Copy

                        Address: 3-4-153 RAYAPURA,HANAMKONDA, WARANGAL
                        Website: Ixigo

                        They deducted my money from my account two times 180 ruppes total but no response it is still showing pending I need my money back sir urjently
                        +1 photos
                        Ixigo customer support has been notified about the posted complaint.
                        Aug 03, 2021
                        Updated by Akhijames                         Two times my money got cut from my account

                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Shankar Rajpurohit
                          Aug 2, 2021
                          Report
                          Copy

                          My train ticket booking failed and money 1356/-has been debited from my bank account. And transaction also not showing in ixigo login page, its showed me error to can not process the request.

                          Please refund my debited amount of 1356/- to my bank account, i have paid through Gpay.
                          +1 photos
                          Ixigo customer support has been notified about the posted complaint.
                          Helpful
                          3 other people found this review helpful
                          3 found this helpful
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            Satarupa13
                            Aug 2, 2021
                            Resolved
                            Report
                            Copy
                            Resolved

                            It is very shameful to know that such reputed apps can do such mistakes. My transaction was done but the booking was not confirmed. As I was booking tickets for 7 people the amount was quite large. If i don't get quick response i will be forced to take further actions as i have seen people complaining about the refund not being done even after 2 months.
                            Aug 2, 2021
                            Complaint marked as Resolved 
                            Nothing was done
                            Ixigo customer support has been notified about the posted complaint.
                            View replies
                            Transaction done not given any birth or one on available seats
                            Reply
                            Helpful
                            1 other people found this review helpful
                            1 found this helpful
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              P
                              Praveen Acharya
                              Aug 2, 2021
                              Report
                              Copy

                              Address: Bangalore
                              Website: Ixigo application

                              Payment through Gpay done but booking details in application or message or mail didn't received in any platform so kindly refund my amount 274 to [protected]

                              I think it's a glitch so please refund
                              Ixigo customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                G
                                Golu789
                                Aug 1, 2021
                                Report
                                Copy

                                Address: A/first,block house no .424 madangir, Chhoti majsid gali
                                Website: Xyz

                                Hello sir,

                                Today I'm trying to book rail ticket on ixigo website then i put OTP on your website & website server suddenly failed & few minutes later my money deducted from my Bank account so i request please give my money quick soon as possible.

                                Thank you !
                                Ixigo customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  R
                                  Rishu777
                                  Jul 31, 2021
                                  Report
                                  Copy

                                  I was doing a train booking and the booking got failed and the amount got deducted from my account
                                  Please assist me asap so I get my money credit in my account and I can do another booking . The amount is 5267
                                  Trip id IXITR[protected]
                                  +1 photos
                                  Ixigo customer support has been notified about the posted complaint.
                                  Helpful
                                  3 other people found this review helpful
                                  3 found this helpful
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    Ashok Ganjoo
                                    Jul 29, 2021
                                    Report
                                    Copy

                                    Sir/Madam
                                    I have received the following mail from Indigo saying that refund amount is 3469/- while as refund initiated shows 359/- only. Please check and advise.

                                    Regards

                                    Ashok Ganjoo
                                    Mob [protected]
                                    ashok.[protected]@gmail.com
                                    [protected][protected][protected]---
                                    XNMDXG
                                    Status Date of Booking*
                                    CANCELLED 26Jul21
                                    *Booking Date reflects in UTC (Universal Time Coordinated), all other timings mentioned are as per Local Time.

                                    IndiGo Passenger - 1/1

                                    Mrs. Preetika Ganjoo


                                    Refund Information:

                                    Fare Summary
                                    Total Deductions INR 0.00
                                    Refund Amount INR 3, 469.00
                                    Personal contact information
                                    Address : Address
                                    Company Name : Company
                                    Home Phone :[protected]
                                    Email : ashok.[protected]@gmail.com
                                    Ixigo customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      R
                                      Rashuuuu
                                      Jul 28, 2021
                                      Report
                                      Copy

                                      My train ticket booking failed and money 897/- has been debited from my bank account. And transaction also not showing in ixigo login page, its showed me error to can not process the request.

                                      Please refund my debited amount of 897/- to my bank account, i have paid through ICICI net banking.
                                      Ixigo customer support has been notified about the posted complaint.
                                      View replies
                                      I was trying to book train ticket for 1 Aug 2021 from ixigo online on 28 July 2021, but booking got failed and payment of amount 897/- has been debited from my bank account. (ICICI Net Banking)

                                      Attached screenshots is for your reference and necessary action.

                                      Please refund my amount of Rs. 897/- to my bank account.

                                      Thanks & Regards
                                      RAHUL GADRE
                                      [protected] / [protected]

                                      Train ticket booking failed and money debited from bank - Comment #3874943 - Image #0
                                      Train ticket booking failed and money debited from bank - Comment #3874943 - Image #1
                                      Reply
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        D
                                        Descent D
                                        Jul 28, 2021
                                        Report
                                        Copy

                                        I have done train 3 tickets from Shamgarh to betul, out of which I have cancelled 2 tickets and got refund of only one ticket which is Rs. 715 and another ticket refund is not received by me ..
                                        Trip I'd is - IXITR[protected]
                                        PNR -[protected]

                                        Request you to please do necessary things .

                                        Regards,
                                        Denny Khatarkar
                                        +2 photos
                                        Ixigo customer support has been notified about the posted complaint.
                                        Helpful
                                        1 other people found this review helpful
                                        1 found this helpful
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Central Road Research Institute
                                          1
                                          (2)
                                          Indian Railways
                                          1.3
                                          (6289)
                                          Indian Railway Catering & Tourism Corporation [IRCTC]
                                          1
                                          (10839)