Ixigo Complaints & Reviews

I was trying to book train ticket for 1 Aug 2021 from ixigo online on 28 July 2021, but booking got failed and payment of amount 897/- has been debited from my bank account. (ICICI Net Banking)

Attached screenshots is for your reference and necessary action.

Please refund my amount of Rs. 897/- to my bank account.

Thanks & Regards
RAHUL GADRE
[protected] / [protected]

what about update ??
from last 20 days i am. waiting for an update

Hey,

We are unable to locate your details. Please reach out to us via www.ixigo.com/help for assistance.

Thanks
Team ixigo

As a reply to your response let me be clear about what actually happened :
I had to rebook the ticket because I got the mail that the payment was unsuccessful but the amount was debited and I also got the ticket .
And the ticket wasn't shown on the app
So I was asked to book another ticket via the link in the mail .
Why would I book twice for the same person on the same date on the same train ?
Either update your app into a user friendly interface or please make it into an app which processes with clarity !
I've booked over 20 plus tickets in this year and it's the second time I'm facing this
The below is the link that I got via the mail from ixigo to rebook the tickets .
Ixigo doesn't provide ticket unless the payment is successful so the first time I got ticket I left the app .
Then after few minutes I got this message from ixigo to my WhatsApp and also got the mail that I've attached with my previous complaint mail
Ive spoke to my bank and upi service center and both have said the money was debited twice from my ACCOUNT to ixigo .

Please do refund the cash which I was made to pay twice despite of me getting the first ticket .
Why I had to retake for the same person on the same Train was because I was scared that the previous one must be invalid and that's why I got such a mail from your end .
And also update your customer care service because I legit took all methods to reach you. But u couldn't !
None of the number's of the company works
No reply for mails I sent and also no in app user friendly service

Hi satwika
Sorry!Your Ernakulam Jn (ERS) - Thalassery (TLY) train booking could not be confirmed due to payment failure. Booking ID: IXITR[protected]
Re-book your ticket here: https://ixtr.app.link/Hg13G33g0gb
For any queries, please visit our Customer Service section: https://ixtr.app.link/help
Thank you
Team ixigo

महोदय जी मेरा नाम श्री गोपाल है मेरे लड़के के नाम
मेरी 2 टिकट देल्ही से बैकाकँ की 22/02/20 को बुक कराई थी जोकी करोना के कारण प्लेन कैसिंल हो गई थी जिसका पैसा अभी तक वापस अभी तक नही आया हमारी टिकट का पी यन आर नम्बर B87INJ है मैने इस नम्बर पर 5 बार बात की मगर कोई भी सन्तोष पूरबक जवाब नही मिला कोई कहता आपके खाते से पैसा ही डेवीड नही हुआ कोई कहता कि आपका प्लेन चाईना का था ईसलिये उनसे बात करो जब की मेरे मोबाईल मे 16/04/20 को मैसेज ixigo से कि आपका पैसा 72 घँटें मे भेज देंगें जो कि आज तक नहीं ईस प्रकार ixigo पर से विशवाश उठजायेगा इसलिय महोदय हमारा पैसा रिफण्ड करने की कृपा करे
जबकी मैन पैसा ixigo को दिया इस लिये पैसा आप हमे दें

Hey,

We are unable to locate your details. Please reach out to us via www.ixigo.com/help for asistance.

Thanks
Team ixigo

Hey Gangadas,

We have raised the refund request for both the PNRs and the full refund will be processed to the payment source within the next 7 days.

Thanks
Team ixigo

Hey,

We are unable to locate your details. Please reach out to us via www.ixigo.com/help for assistance.

Thanks
Team ixigo

Hey,

We are unable to locate your details. Please reach out to us via www.ixigo.com/help for assistance.

Thanks
Team ixigo

Hey,

We are unable to locate your details. Please reach out to us via www.ixigo.com/help for assistance.

Thanks
Team ixigo

Hey,

We are unable to locate your details. Please reach out to us via www.ixigo.com/help for assistance.

Thanks
Team ixigo

Hey,

We are unable to locate your details. Generally, the amount is auto refunded in such cases. Please reach out to us via www.ixigo.com/help for assistance.

Thanks
Team ixigo

Hey,

We are unable to locate your details. Please reach out to us via www.ixigo.com/help for assistance.

Thanks
Team ixigo

Hey,

We are unable to locate your details. Please reach out to us via www.ixigo.com/help for assistance.

Thanks
Team ixigo

When it will refund it's going past 7 days yet not refund money.