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Ixigo Complaints & Reviews

3.4
Updated: Nov 15, 2025
Complaints 2428
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1521
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Ixigo reviews & complaints page 35

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S
sonuxalxo
Jul 15, 2021
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Address: Rourkela

I had booked train ticket from ixigo app. My ticket wasn't confirmed I cancelled the ticket. Money haven't refunded. IRCTC showing the refunded status but ixigo not refunded my money. I want my money back.
Ixigo customer support has been notified about the posted complaint.
When it will refund it's going past 7 days yet not refund money.
Ixigo Customer Care's response, Jul 22, 2021
Verified Support
Hey,

We are unable to locate your details. Please reach out to us via www.ixigo.com/help for assistance.

Thanks
Team ixigo
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    S
    sahilrawa
    Jul 14, 2021
    Resolved
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    Resolved

    My ixigo user id - sahilrawa
    for train travel
    i made 2 transactions to ixigo from net banking yono sbi
    train number - 02920
    SVDK DDN SPL
    for traveling from SVDK - UMB
    For 6 August

    the ixigo app not show my 1 transaction of 1596 rupees .
    also not showing this transaction as failed transaction .
    also not refunding my money
    i am very disappointed from this company .
    my money is deducted twice of rupees 1596.
    but ixigo giving information only for one.

    kindly respond as fast as can otherwise i have to file a case against this company ixigo
    +3 photos
    Aug 25, 2021
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    Verified Support
    Jul 22, 2021
    Ixigo Customer Care's response
    Hey,

    We are unable to locate your details. Please reach out to us via www.ixigo.com/help for assistance.

    Thanks
    Team ixigo
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      P
      pedersen76
      from Mumbai, Maharashtra
      Jul 14, 2021
      Resolved
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      Resolved

      I was booking a train ticket on 10/10/2019 through ixigo but payment was done by Google pay but the payment was showing processing that time.
      Now the payment is done.
      The ticket was not booked on the date of booking.
      Now plz help me to get my money back.
      +1 photos
      Jun 5, 2022
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      Verified Support
      Jul 22, 2021
      Ixigo Customer Care's response
      Hey,

      We are unable to locate your details. Please reach out to us via www.ixigo.com/help for assistance.

      Thanks
      Team ixigo
      Jul 25, 2021
      Updated by pedersen76
      I am not getting any help from www.ixigo.com/help.
      If you need any type of information regarding this transaction, then I'll provide you.
      Please help me to get the refund at the earliest.
      Jul 28, 2021
      Updated by pedersen76
      Ixigo transaction id- IXITR[protected]
      Aug 29, 2021
      Updated by pedersen76
      Please help me to get it back soon
      Verified Support
      Apr 27, 2022
      Ixigo Customer Care's response
      Hey, we trust this was resolved and the amount was refunded. You can directly connect with us at www.ixigo.com/help
      Please help me
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        R
        Rashmij
        Jul 13, 2021
        Resolved
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        Resolved

        Address: All India Radio Colony, Bhagalpur, Bihar

        I was booking two ticket of 2S for 14th July( train no. 03235). My payment was made but the app crashed and there is no ticket available in the PNR status. Kindly refund my money asap.
        +1 photos
        Aug 24, 2021
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        Verified Support
        Jul 22, 2021
        Ixigo Customer Care's response
        Hey,

        We are unable to locate your details. Please reach out to us via www.ixigo.com/help for assistance.

        Thanks
        Team ixigo
        I made a booking by ixigo app on 20 july i have to go to agra to jaipur i also dono payment via my upi id but my booking is not done even not show the transaction in ixigo app plz help me

        Ticket not showing - Comment #4025069 - Image #0
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          D
          Dherumishra
          Jul 13, 2021
          Resolved
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          Resolved

          Address: Bibinagar nalgonda telangana 508126

          My train ticket not booked but my account debit rs .1009/ so I'm call for ixigo costumer service costumer answer is your amonut is returned tr.id[protected] so please sir return my amount is .1009/
          +1 photos
          Aug 29, 2021
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          Verified Support
          Jul 22, 2021
          Ixigo Customer Care's response
          Hey,

          We are unable to locate your details. Please reach out to us via www.ixigo.com/help for assistance.

          Thanks
          Team ixigo
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            N
            narayanan27
            Jul 9, 2021
            Resolved
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            Resolved

            Address: Kerala

            I have booked a train ticket from kannur to calicut on 9/7/2021 through ixigo with my irctc login . A sum of Rs 699/ was debited from my account but no ticket was received. The amount may be remitted back to my account.
            Regards
            Narayanan
            [protected]@gmail.com
            Aug 9, 2021
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            Hey Narayanan,

            We are unable to see your details in order to check this. Please reach out to us via www.ixigo.com/help

            Thanks
            Team ixigo
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              A
              Amelia Betsy
              Jul 5, 2021
              Resolved
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              Resolved

              I was supposed to travel from Chennai to Delhi on 26th April 2021. Since I was tested Covid positive, I had checked with Air India customer care that if I had produced my covid certificate after my period of qurantine, I can either reschedule or refund my tickets. Because of lockdown I could not go to air india in person and hence I have submitted my covid reports and my tciket details to Air India and to the Flipkart travel (agency in between), but my problem has not been resolved. Both Flipkart and Air India are blaming each other. Where do I stand?.. I have'nt cancelled my ticket because I don't want to be blamed later that I cannot reclaim my entire amount spent

              E ticket No:[protected].
              Registered No: [protected]
              Aug 9, 2021
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              Verified Support
              Jul 09, 2021
              Ixigo Customer Care's response
              Hey,

              We are unable to see any bookings with provided account details. Please reach out to us via www.ixigo.com/help or connect with us on the customer care number available on Eticket

              Thanks
              Team ixigo
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                A
                Arun Sai Kuchukulla
                Jul 4, 2021
                Resolved
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                Resolved

                I have booked flight from mumbai to hyderabad on 30march2020 with spicejet SG 421 by ixigo app but that flight have cancelled money not refunded yet
                Aug 5, 2021
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                Dear Customer,

                We would request you to kindly call on our customer support number +[protected] or FAQs & Chat - www.ixigo.com/help

                Thanks
                Team ixigo
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                  H
                  hamel Kumar krishnamoorthy
                  Jul 2, 2021
                  Resolved
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                  Resolved

                  Address: Phonepe

                  I had booked using phonepe airindia flight ticket on May 25 th, and cancelled ticket .amount not yet refunded till now .
                  +2 photos
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 04, 2021
                  Ixigo Customer Care's response
                  Dear Customer,

                  We are unable to see the booking ID or any other details to locate the booking. Please reach out to us via www.ixigo.com/help for assistance.

                  Thanks
                  Team ixigo
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                    P
                    ppnvv
                    Jul 1, 2021
                    Resolved
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                    Resolved

                    Train ticket not generated but amount deducted

                    Train ticket not generated or booked but amount deducted from account...
                    +1 photos
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                    0Vaishnavi0
                    Jun 30, 2021
                    Resolved
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                    Resolved

                    TARA
                    When will I get a refund for my ticket cancellation?
                    30 Jun, 12:26
                    DefaultAs per our records, your refund against the BOOKING ID: IXITR[protected] has already been processed on[protected] and should reflect in your bank/wallet by[protected].

                    The refund details are as mentioned below:
                    1. Booking ID - IXITR[protected]
                    2. Refund breakup
                    2.1 Original payment source: INR 1130.0, Refunded in vaishnavi.[protected]@okhdfcbank
                    2.2 ixigo money: 20.0
                    2.3 other wallet: INR 0

                    . If you still haven't received the refund, please raise a complaint with your bank's customer care team.

                    As it is still not reflecting in my bank account, kindly refund this amount
                    +3 photos
                    Jun 6, 2022
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 01, 2021
                    Ixigo Customer Care's response
                    Hey,

                    The amount was refunded as per our records and the details shared above. Request you to kindly raise a complaint with your bank

                    Thanks
                    Team ixigo
                    Jul 01, 2021
                    Updated by 0Vaishnavi0
                    Then, Kindly provide with the refund reference no., Invoice no. And ixigo confirmation mentioning the account details to which the refund was processed, so that i can raise this issue tk the bank as these are details which are asked by the bank.
                    Verified Support
                    Jul 04, 2021
                    Ixigo Customer Care's response
                    Hey,

                    The refund was processed with same RRN[protected]. Please reach out to us via www.ixigo.com/help for further assistance.

                    Thanks
                    Team ixigo
                    Jul 04, 2021
                    Updated by 0Vaishnavi0
                    There is only this assistance with ixigo tjat o have already mentioned. RRN . No. Kindly provide these details here so that i can claim the same with my bank. reference no.,
                    Invoice no.
                    And ixigo confirmation mentioning the account details to which the refund was processed. Update with the same information as soon as possible.
                    Jul 04, 2021
                    Updated by 0Vaishnavi0
                    Only this assistance is provided by your company!!! No more information or help is given!! Share the appropriate details here only. Take note of the time amd date in the image.

                    Jul 04, 2021
                    Updated by 0Vaishnavi0
                    Where is the refund transaction id? Where is invoice no. ? Only booking id is there. No further details. Share the details here only.!!
                    Verified Support
                    Apr 27, 2022
                    Ixigo Customer Care's response
                    Hey,

                    The refund was processed with same RRN[protected]. Please reach out to us via www.ixigo.com/help for further assistance.

                    Thanks
                    Team ixigo
                    This problem has been resolved. Thank you.
                    Helpful
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                      N
                      Neeru Jha
                      Jun 28, 2021
                      Resolved
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                      Resolved

                      I booked ticket[protected] Ypr to Howarh has failed Amount has dedicated not refund my account.
                      Aug 5, 2021
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      Hey,

                      Please connect with us at www.ixigo.com/help for assistance as we are unable to locate your details.

                      Thanks
                      Team ixigo
                      Helpful
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                        B
                        bhmika shah
                        from Mumbai, Maharashtra
                        Jun 27, 2021
                        Resolved
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                        Resolved

                        Address: Kandivali West Mumbai Maharashtra

                        I had booked 1 reservation ticket and amount transfer 2 time in your account.pls call. On [protected].Amount is rs.432.date 27th June 2021
                        Aug 5, 2021
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        Hey,

                        Please connect with us at www.ixigo.com/help for assistance as we are unable to locate your details.

                        Thanks
                        Team ixigo
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                          H
                          Hitesh@7449
                          Jun 25, 2021
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                          Resolved

                          Address: Ahmedabad

                          Sir I will booked ticket on 28 th April but ticket was not booked and payment will debited from my account but ixigo customer service not giving comparable answer and misbehaving.
                          My ixigo trip id -IXITR[protected]
                          MY UPI ID-[protected]@ybl
                          TRANSACTION ID-T2104281851303479800995
                          Aug 8, 2021
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 01, 2021
                          Ixigo Customer Care's response
                          Hey,

                          Please accept our sincere apologies for the inconvenience. We are getting this checked and the payment if with us will be refunded within 7 days.

                          Thanks
                          Team ixigo
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                            M
                            Mehboob94
                            Jun 25, 2021
                            Resolved
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                            Resolved

                            I was tried to book a bus ticket from Pune to miraj by the ixigo app
                            Payment of 619.55 rs of transaction Id T2106251624015923258378

                            I can't get any confirmation regarding ticket booking but amount was deducted
                            I request u to pls resolve my issue and make refund of amount
                            +1 photos
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 01, 2021
                            Ixigo Customer Care's response
                            Hey,

                            We were unable to locate any details using the shared screenshot. Please reach out to us via www.ixigo.com/help if the amount is not yet reversed.

                            Thanks
                            Team ixigo
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                              K
                              Karthik Jaganathan
                              Jun 22, 2021
                              Resolved
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                              Resolved

                              I booked train ticket from mysuru to Coimbatore tomorrow 23/06/2021
                              The amount will be deducted but ticket not issue... So pls refund money
                              +1 photos
                              Aug 8, 2021
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 01, 2021
                              Ixigo Customer Care's response
                              Hey,

                              The mentioned booking ID was failed and the refund was processed to ixigo money max account. We can see that the amount was used to make another booking.

                              For further assistance, please connect with us at www.ixigo.com/help

                              Thanks
                              Team ixigo
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                                N
                                Neetu Bhadoria
                                Jun 22, 2021
                                Resolved
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                                Resolved

                                My three flights had been cancelled by the airlines and it is more than a week I didn't receive my refund. Following are the details:
                                Spicejet - Kandla to New Delhi - BYPE5J - 14th June 2021
                                Go First - Mumbai to New Delhi - E4BIMV - 14th June 2021
                                Spice Jet - Gwalior to Ahemdabad - LGK3JK - 26th June

                                I faced lots of problem due to sudden cancellation of flights and had to pay more. Why I haven't received the refund however it has been initiated by the airlines on the same day. I want my refund with immediate effect otherwise I will stop booking my trips from your app.

                                Neetu Sharma
                                Aug 5, 2021
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                Hey Neetu,

                                Refund for all three PNRs was processed and should be credited by now. Kindly reach out to us via www.ixigo.com/help or on the customer support number mentioned on your Eticket for further assistance.

                                Thanks
                                Team ixigo
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                                  Neetu Bhadoria
                                  Jun 22, 2021
                                  Resolved
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                                  Resolved

                                  Website: ixigo

                                  My three flights had been cancelled by the airlines and it is more than a week I didn't receive my refund. Following are the details:
                                  Spicejet - Kandla to New Delhi - BYPE5J - 14th June 2021
                                  Go First - Mumbai to New Delhi - E4BIMV - 14th June 2021
                                  Spice Jet - Gwalior to Ahemdabad - LGK3JK - 26th June

                                  I faced lots of problem due to sudden cancellation of flights and had to pay more. Why I haven't received the refund however it has been initiated by the airlines on the same day. I want my refund with immediate effect otherwise I will stop booking my trips from your app.

                                  Neetu Sharma
                                  +91-[protected]
                                  Aug 5, 2021
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  Hey Neetu,

                                  Refund for all 3 shared PNRs was successful and should be credited by now. For any further assistance, please reach out to us via www.ixigo.com/help or using the customer support number mentioned on your ticket.

                                  Thanks
                                  Team ixigo
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                                    R
                                    RTKumaran
                                    Jun 21, 2021
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                                    Resolved

                                    Sir, Today we have book a train ticket from thiruchirapalli to coimbatore. Amount debited. Due to netwotk issue, the ticket are cancelled. But amount are not refunded.
                                    Please do the needful.

                                    Thanks & regards,
                                    R.T.KUMARAN
                                    CELL NO: [protected]
                                    Aug 5, 2021
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    Hey,

                                    Please connect with us at www.ixigo.com/help for assistance as we are unable to locate your details.

                                    Thanks
                                    Team ixigo
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                                      Bijoyalaxmi1992
                                      Jun 20, 2021
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                                      Resolved

                                      Address: Rajiv nagar, Sanjar gram

                                      Dear Ixigo,
                                      It is complaint about my booking Bhubaneswar to delhi. I tried to cancel my booking multiple times on time.
                                      1st from ixigo application it was told that cancellation denied by airline. when i go to airline i got reply to talk to agent.
                                      Then again i go to ixigo airline for cancellation there i got confirmation on cancellation. However, then i got msg for web check in.
                                      You can check all chat made by me for cancellation.
                                      Why cancellation is a pain here. Now i can't apply for refund with insurance company as it is not cancelled.
                                      Please resolve my issue.
                                      Regards,
                                      Bijoyalaxmi Barik
                                      Aug 5, 2021
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      Hey, please reach out to us via www.ixigo.com/help for assistance as we are unable to locate your booking details.
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