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Updated: Nov 15, 2025
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Ixigo reviews & complaints page 36

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S
Saurabh56
Jun 17, 2021
Resolved
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Website: [email protected]

I have cancelled the train ticket also received sms stating refund initiated but still not received.
Aug 5, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
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Hey,

Please connect with us at www.ixigo.com/help for assistance as we are unable to locate your details.

Thanks
Team ixigo
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    S
    Saurabh56
    Jun 17, 2021
    Resolved
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    Resolved

    Address: 30 Ravi nagar near kailash chokdi, Bamroli road, Pandesara

    My train is cancelled but bank saying money is not refund plz contact to booking site 1 month above but money is not refund what is this dealy sir/mam?
    Aug 5, 2021
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    View replies
    Hey,

    Kindly connect with us via www.ixigo.com/help for better assistance as we are unable to find your booking details.

    Thanks
    Team ixigo
    Reply
    Saurabh56's [Complaint's author] reply, Jun 19, 2021
    Sir my customer cear me baat kiya but waha se ek hi replay aa raha hai ki refund ho chuka hai bank me chek karo but bank me pata kiya to bank bol rahi hai ki refund nahi huaa hai
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      C
      Charanjit Chandwal
      Jun 17, 2021
      Resolved
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      Resolved

      Transaction I'd[protected]
      Rs 660
      But did not directed to ixigo
      Aug 5, 2021
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      View replies
      Hey,

      We are unable to locate any details. Kindly reach out to us via www.ixigo.com/help for assistance.

      Thanks
      Team ixigo
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        R
        Ruhi Bhardwaj
        Jun 16, 2021
        Resolved
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        Resolved

        Address: A-220 Nihal Vihar , Nangloi

        My ixigo account is claiming that they have refunded my amount . But it's not true I haven't received that yet .
        Booking id - IXITR[protected] .
        I'm very disappointed with the ixigo services . From the starting they are deducting so much cancellation charge at every ticket . And those deduction this happens to me .
        I want from ixigo that please refund my amount as soon as possible .
        +2 photos
        Aug 9, 2021
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        Verified Support
        Jun 19, 2021
        Ixigo Customer Care's response         Hey,

        The refund was processed from ixigo on 15th June with bank ARN[protected] and may take upto 7 days.

        Please wait for the requested timeline.

        Thanks
        Team ixigo
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          S
          Shrishti Katiyar
          Jun 15, 2021
          Resolved
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          Resolved

          I have booked tickets from kanpur to chitrakut dham today, the amount has been deducted from my bank account, but the payment on ixigo is showing pending. How will I get my refund?
          Aug 5, 2021
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          View replies
          Hey,

          The refund in such cases is processed automatically to the payment source or ixigo money max account.

          If not yet refunded, please reach out to us at www.ixigo.com/help

          Thanks
          Team ixigo
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            L
            Laxmendra
            Jun 14, 2021
            Resolved
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            Resolved

            Booking the tickets Shahganj to ltt payment deducted but tickets not book
            +1 photos
            Aug 26, 2021
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            Verified Support
            Jun 19, 2021
            Ixigo Customer Care's response             Hey,

            The payment for INR 1939 was voided and reversed to the payment source same day. Please check your account statement from date of the transaction to till date. For assistance please reach out to us via www.ixigo.com/help

            Thanks
            Team ixigo
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              J
              Jaya keshwani
              Jun 12, 2021
              Resolved
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              Resolved

              Sir. I have booked my train ticket from ixigo app, The money is deducted but it is showing that booking is pending.What to do now ? When will I get my refund?
              Aug 7, 2021
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              View replies
              Hey,

              The amount is such cases is automatically refunded to payment source or ixigo money max account. If not yet refunded, please reach out to us via www.ixigo.com/help

              Thanks
              Team ixigo
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                Y
                [email protected]
                Jun 11, 2021
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                Address: mayo institute of medical and science,gadia barbanki

                I filled TDR against my ticket because both tickets doesn't confirmed and my PNR number is [protected] user id is yadavbhavesh.After 2 months my tdr accepted but ixigo shows that it is rejected but i talked to IRCTC customer care they told my TDR approved and money is also given but not yet credited by ixigo ... please help me
                +2 photos
                Ixigo customer support has been notified about the posted complaint.
                Jun 12, 2021
                Updated by [email protected]                 Help me as soon as possible..
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                  P
                  POORNIMA S PILLAI
                  from Bengaluru, Karnataka
                  Jun 11, 2021
                  Resolved
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                  Resolved

                  Ticket booking was unsuccessful but money deducted from account.
                  Jun 11, 2021
                  Complaint marked as Resolved 
                  Resolved. Money credited to my account
                  Ixigo customer support has been notified about the posted complaint.
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                    S
                    SASWAT K PATRA
                    Jun 11, 2021
                    Resolved
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                    Resolved

                    Address: At/po-Balasore,odisha

                    I am booking a train ticket but due to some issue the booking got failed and the amount for this booking got deducted from my account and after some time the i got a mail from Ixigo that the amount has successfully refunded to me but till now i didn't get the amount in my account.
                    +1 photos
                    Aug 12, 2021
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 19, 2021
                    Ixigo Customer Care's response                     Hey,

                    The booking was failed and the amount has been refunded on 11th June with bank ARN 30005411631162002982094

                    Please reach out to us via www.ixigo.com/help for assistance if not received.

                    Thanks
                    Team ixigo
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                      M
                      mehulsaikumar
                      Jun 9, 2021
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                      IXIGO travel agency claiming that the refund was processed on 7th may 2021.
                      Since it has been a month and I have not received any amount in my bank from the travel agency Iam raising this complaint.
                      Ixigo customer support has been notified about the posted complaint.
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                        S
                        SK93
                        Jun 9, 2021
                        Resolved
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                        Resolved

                        Due to corona, I had to cancel my flight ticket. Inspite of taking insurance, the refund amount that have received is only Rs 182, against a booking of 3261/-.
                        The flight details are:
                        Flight-NDLS-IXB (03:00-11:05)
                        Flight Number: 6E-2214(NDLS-CCU)/6E-422(CCU-IXB)
                        PNR Number: OSGPPR
                        Passenger Name: Neelnisith Kamila
                        Booking id: [protected]@gmail.com
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        View replies
                        Hey,

                        The amount for airline cancellation charges has to be claimed from the insurance provider. We have processed refund as applicable. You can file the claim here. https://www.libertyinsurance.in/products/claim-intimation/claimintimation

                        Thanks
                        Team ixigo
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                          H
                          Hardik Dangi
                          Jun 7, 2021
                          Resolved
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                          Resolved

                          Tickets booking not my ticket book payment failed iss please refund
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          View replies
                          Hey Hardik,

                          Please reach out to us via www.ixigo.com/help for assistance.

                          Thanks
                          Team ixigo
                          Reply
                          Hey,

                          We are unable to locate any details. Kindly reach out to us via www.ixigo.com/help

                          Thanks
                          Team ixigo
                          Reply
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                            V
                            Vk pubgangindia
                            Jun 4, 2021
                            Resolved
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                            Resolved

                            Hi
                            I was trying to book ticket of flight for date 9th june 2021. I paid ticket money by phone pay of amount 4599. Money get deducted but nothing is visible on ixigo app. While on phone pay its showing money transfer to ixigo. I have attached the screen shot of phone pay. Please look into the issue.
                            Transaction ID A2106031815419035683899
                            +1 photos
                            Aug 12, 2021
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 08, 2021
                            Ixigo Customer Care's response                             Hey,

                            We are unable to locate the details with provided screenshot. Please reach out to us via www.ixigo.com/help

                            Thanks
                            Team ixigo
                            View replies
                            I booked a ticket on train no 02302 of 5 th August.My money got deducted but there is no booking showing.
                            Passenger Details-Tanmoy Adak
                            Train no-02302
                            Journey Date -5th August
                            Order Id-W5377QLPL7WK70GXSO
                            Transaction Id[protected]
                            Amount of money deducted 2049
                            Pls refund the money or do something about the train ticket

                            Ixigo Money transfered ticket not booked - Comment #3871071 - Image #0
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                              R
                              Ramchandar Garhwal
                              Jun 3, 2021
                              Resolved
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                              Resolved

                              My flight was cancelled...but I still haven't got my refund..it's been more than a week now
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              View replies
                              Hey,

                              Please call us at the customer support number mentioned on the Eticket for assistance.

                              Thanks
                              Team ixigo
                              Reply
                              Hey,

                              Please call us on the customer support number or connect via www.ixigo.com/help for assistance.

                              Thanks
                              Team ixigo
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                                A
                                ashurajak
                                Jun 2, 2021
                                Resolved
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                                Resolved

                                Address: Guna
                                Website: Www . ixigo.com

                                N march 24
                                I tried booking train ticket & I was paying through phone pe app. The money got deducted but the ixigo app didn't redirected me to IRCTC site but instead displayed the failed message. Kindly refund the amount Rs.580.
                                I ask about my customer care in ixigo
                                Send message :
                                Sorry! Since the transaction failed, we haven’t charged money against the booking ID: IXITR[protected]. If the amount of Rs. 580.00 has been debited from your account, it would have automatically been reversed to the original mode by[protected].howeveri[censored] haven't received the amount please contact the bank customer care for the same.
                                +3 photos
                                Aug 12, 2021
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 08, 2021
                                Ixigo Customer Care's response                                 Hey,

                                We can see only 1 payment for INR 580 on 14th March which was refunded on 15th March to the payment source with bank ARN[protected].

                                Please connect with your bank customer care for further assistance.

                                Thanks
                                Team ixigo
                                Helpful
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                                  A
                                  Aravindh9980
                                  Jun 1, 2021
                                  Resolved
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                                  Resolved

                                  My flight PNR LGHE7S was cancelled by Indigo airlines on NOV 25 2020, but the refund has not been credited to my account .
                                  When called airlines its confirmed that the refund was initiated by them. Could you please check and help us in this matter. It's been more than 7 months since the cancellation .
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  View replies
                                  Hey Aravind,

                                  We can see that no refund request/cancellation request was placed from ixigo app. We were not informed about the direct cancellation with the airline so far. We have raised the refund request now and the full amount will be processed in 7 days.

                                  Thanks
                                  Team ixigo
                                  Reply
                                  Hey,

                                  We can see the amount was refunded on 11th June for INR 3038. Let us know for any further assistance.

                                  Thanks
                                  Team ixigo
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                                    T
                                    Thor Titus
                                    Jun 1, 2021
                                    Resolved
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                                    Resolved

                                    Sir/Mam,

                                    I have cancelled the train ticket also received sms stating refund initiated but still not received.

                                    Attached the proof
                                    +2 photos
                                    Aug 12, 2021
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jun 08, 2021
                                    Ixigo Customer Care's response                                     Hey,

                                    Refund for INR 325 was processed from ixigo on 29th May and should have been credited by now.

                                    If not please contact your bank customer care for assistance.

                                    Thanks
                                    Team ixigo
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                                      A
                                      ashurajak
                                      May 31, 2021
                                      Resolved
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                                      Resolved

                                      Address: Guna m.p.

                                      Booking failed but refund not received my account
                                      +1 photos
                                      Jun 4, 2022
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 08, 2021
                                      Ixigo Customer Care's response                                       Hey,

                                      We can see only 1 payment for INR 580 on 14th March which was refunded on 15th March to the payment source with bank ARN[protected].

                                      Please connect with your bank customer care for further assistance.

                                      Thanks
                                      Team ixigo
                                      Jun 28, 2021
                                      Updated by ashurajak                                       But i didn't get money in my account
                                      Jun 28, 2021
                                      Updated by ashurajak                                       So what will i do to get my money
                                      Verified Support
                                      Apr 27, 2022
                                      Ixigo Customer Care's response                                       We trust this was resolved. Please reach out to us via www.ixigo.com/help for any assistance.
                                      Helpful
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                                        A
                                        ashurajak
                                        May 31, 2021
                                        Resolved
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                                        Resolved

                                        Address: Guna m.p.

                                        Not get refund back
                                        May 31, 2021
                                        Complaint marked as Resolved 
                                        Refunds not received
                                        Ixigo customer support has been notified about the posted complaint.
                                        View replies
                                        IXITR[protected] booking id

                                        Booking failed refund back not - Comment #3839426 - Image #0
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