Claimed

Ixigo Complaints & Reviews

3.4
Updated: Jan 28, 2026
Complaints 2442
Resolved
1523
Unresolved
919
Contacts

File a complaint to Ixigo

Having problems with Ixigo?

File a complaint and get it resolved by Ixigo customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Ixigo reviews & complaints page 36

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Amelia Betsy
Jul 5, 2021
Resolved
Report
Copy
Resolved

I was supposed to travel from Chennai to Delhi on 26th April 2021. Since I was tested Covid positive, I had checked with Air India customer care that if I had produced my covid certificate after my period of qurantine, I can either reschedule or refund my tickets. Because of lockdown I could not go to air india in person and hence I have submitted my covid reports and my tciket details to Air India and to the Flipkart travel (agency in between), but my problem has not been resolved. Both Flipkart and Air India are blaming each other. Where do I stand?.. I have'nt cancelled my ticket because I don't want to be blamed later that I cannot reclaim my entire amount spent

E ticket No:[protected].
Registered No: [protected]
Aug 9, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Jul 09, 2021
Ixigo Customer Care's response
Hey,

We are unable to see any bookings with provided account details. Please reach out to us via www.ixigo.com/help or connect with us on the customer care number available on Eticket

Thanks
Team ixigo
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    Arun Sai Kuchukulla
    Jul 4, 2021
    Resolved
    Report
    Copy
    Resolved

    I have booked flight from mumbai to hyderabad on 30march2020 with spicejet SG 421 by ixigo app but that flight have cancelled money not refunded yet
    Aug 5, 2021
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    Dear Customer,

    We would request you to kindly call on our customer support number +[protected] or FAQs & Chat - www.ixigo.com/help

    Thanks
    Team ixigo
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      H
      hamel Kumar krishnamoorthy
      Jul 2, 2021
      Resolved
      Report
      Copy
      Resolved

      Address: Phonepe

      I had booked using phonepe airindia flight ticket on May 25 th, and cancelled ticket .amount not yet refunded till now .
      Aug 6, 2021
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      Verified Support
      Jul 04, 2021
      Ixigo Customer Care's response
      Dear Customer,

      We are unable to see the booking ID or any other details to locate the booking. Please reach out to us via www.ixigo.com/help for assistance.

      Thanks
      Team ixigo
      Helpful
      2 other people found this review helpful
      2 found this helpful
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        P
        ppnvv
        Jul 1, 2021
        Resolved
        Report
        Copy
        Resolved

        Train ticket not generated but amount deducted

        Train ticket not generated or booked but amount deducted from account...
        Helpful
        1 other people found this review helpful
        1 found this helpful
        Write a comment
        Report
        Copy
        0
        0Vaishnavi0
        Jun 30, 2021
        Resolved
        Report
        Copy
        Resolved

        TARA
        When will I get a refund for my ticket cancellation?
        30 Jun, 12:26
        DefaultAs per our records, your refund against the BOOKING ID: IXITR[protected] has already been processed on[protected] and should reflect in your bank/wallet by[protected].

        The refund details are as mentioned below:
        1. Booking ID - IXITR[protected]
        2. Refund breakup
        2.1 Original payment source: INR 1130.0, Refunded in vaishnavi.[protected]@okhdfcbank
        2.2 ixigo money: 20.0
        2.3 other wallet: INR 0

        . If you still haven't received the refund, please raise a complaint with your bank's customer care team.

        As it is still not reflecting in my bank account, kindly refund this amount
        Jun 6, 2022
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        Verified Support
        Jul 01, 2021
        Ixigo Customer Care's response
        Hey,

        The amount was refunded as per our records and the details shared above. Request you to kindly raise a complaint with your bank

        Thanks
        Team ixigo
        Jul 01, 2021
        Updated by 0Vaishnavi0
        Then, Kindly provide with the refund reference no., Invoice no. And ixigo confirmation mentioning the account details to which the refund was processed, so that i can raise this issue tk the bank as these are details which are asked by the bank.
        Verified Support
        Jul 04, 2021
        Ixigo Customer Care's response
        Hey,

        The refund was processed with same RRN[protected]. Please reach out to us via www.ixigo.com/help for further assistance.

        Thanks
        Team ixigo
        Jul 04, 2021
        Updated by 0Vaishnavi0
        There is only this assistance with ixigo tjat o have already mentioned. RRN . No. Kindly provide these details here so that i can claim the same with my bank. reference no.,
        Invoice no.
        And ixigo confirmation mentioning the account details to which the refund was processed. Update with the same information as soon as possible.
        Jul 04, 2021
        Updated by 0Vaishnavi0
        Only this assistance is provided by your company!!! No more information or help is given!! Share the appropriate details here only. Take note of the time amd date in the image.

        Jul 04, 2021
        Updated by 0Vaishnavi0
        Where is the refund transaction id? Where is invoice no. ? Only booking id is there. No further details. Share the details here only.!!
        Verified Support
        Apr 27, 2022
        Ixigo Customer Care's response
        Hey,

        The refund was processed with same RRN[protected]. Please reach out to us via www.ixigo.com/help for further assistance.

        Thanks
        Team ixigo
        This problem has been resolved. Thank you.
        Helpful
        5 other people found this review helpful
        5 found this helpful
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          N
          Neeru Jha
          Jun 28, 2021
          Resolved
          Report
          Copy
          Resolved

          I booked ticket[protected] Ypr to Howarh has failed Amount has dedicated not refund my account.
          Aug 5, 2021
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          Hey,

          Please connect with us at www.ixigo.com/help for assistance as we are unable to locate your details.

          Thanks
          Team ixigo
          Helpful
          1 other people found this review helpful
          1 found this helpful
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            B
            bhmika shah
            from Mumbai, Maharashtra
            Jun 27, 2021
            Resolved
            Report
            Copy
            Resolved

            Address: Kandivali West Mumbai Maharashtra

            I had booked 1 reservation ticket and amount transfer 2 time in your account.pls call. On [protected].Amount is rs.432.date 27th June 2021
            Aug 5, 2021
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            Hey,

            Please connect with us at www.ixigo.com/help for assistance as we are unable to locate your details.

            Thanks
            Team ixigo
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              H
              Hitesh@7449
              Jun 25, 2021
              Resolved
              Report
              Copy
              Resolved

              Address: Ahmedabad

              Sir I will booked ticket on 28 th April but ticket was not booked and payment will debited from my account but ixigo customer service not giving comparable answer and misbehaving.
              My ixigo trip id -IXITR[protected]
              MY UPI ID-[protected]@ybl
              TRANSACTION ID-T2104281851303479800995
              Aug 8, 2021
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              Verified Support
              Jul 01, 2021
              Ixigo Customer Care's response
              Hey,

              Please accept our sincere apologies for the inconvenience. We are getting this checked and the payment if with us will be refunded within 7 days.

              Thanks
              Team ixigo
              Helpful
              5 other people found this review helpful
              5 found this helpful
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                M
                Mehboob94
                Jun 25, 2021
                Resolved
                Report
                Copy
                Resolved

                I was tried to book a bus ticket from Pune to miraj by the ixigo app
                Payment of 619.55 rs of transaction Id T2106251624015923258378

                I can't get any confirmation regarding ticket booking but amount was deducted
                I request u to pls resolve my issue and make refund of amount
                Aug 7, 2021
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                Verified Support
                Jul 01, 2021
                Ixigo Customer Care's response
                Hey,

                We were unable to locate any details using the shared screenshot. Please reach out to us via www.ixigo.com/help if the amount is not yet reversed.

                Thanks
                Team ixigo
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  K
                  Karthik Jaganathan
                  Jun 22, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  I booked train ticket from mysuru to Coimbatore tomorrow 23/06/2021
                  The amount will be deducted but ticket not issue... So pls refund money
                  Aug 8, 2021
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 01, 2021
                  Ixigo Customer Care's response
                  Hey,

                  The mentioned booking ID was failed and the refund was processed to ixigo money max account. We can see that the amount was used to make another booking.

                  For further assistance, please connect with us at www.ixigo.com/help

                  Thanks
                  Team ixigo
                  Helpful
                  4 other people found this review helpful
                  4 found this helpful
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    N
                    Neetu Bhadoria
                    Jun 22, 2021
                    Resolved
                    Report
                    Copy
                    Resolved

                    My three flights had been cancelled by the airlines and it is more than a week I didn't receive my refund. Following are the details:
                    Spicejet - Kandla to New Delhi - BYPE5J - 14th June 2021
                    Go First - Mumbai to New Delhi - E4BIMV - 14th June 2021
                    Spice Jet - Gwalior to Ahemdabad - LGK3JK - 26th June

                    I faced lots of problem due to sudden cancellation of flights and had to pay more. Why I haven't received the refund however it has been initiated by the airlines on the same day. I want my refund with immediate effect otherwise I will stop booking my trips from your app.

                    Neetu Sharma
                    Aug 5, 2021
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    Hey Neetu,

                    Refund for all three PNRs was processed and should be credited by now. Kindly reach out to us via www.ixigo.com/help or on the customer support number mentioned on your Eticket for further assistance.

                    Thanks
                    Team ixigo
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      N
                      Neetu Bhadoria
                      Jun 22, 2021
                      Resolved
                      Report
                      Copy
                      Resolved

                      Website: ixigo

                      My three flights had been cancelled by the airlines and it is more than a week I didn't receive my refund. Following are the details:
                      Spicejet - Kandla to New Delhi - BYPE5J - 14th June 2021
                      Go First - Mumbai to New Delhi - E4BIMV - 14th June 2021
                      Spice Jet - Gwalior to Ahemdabad - LGK3JK - 26th June

                      I faced lots of problem due to sudden cancellation of flights and had to pay more. Why I haven't received the refund however it has been initiated by the airlines on the same day. I want my refund with immediate effect otherwise I will stop booking my trips from your app.

                      Neetu Sharma
                      +91-[protected]
                      Aug 5, 2021
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      Hey Neetu,

                      Refund for all 3 shared PNRs was successful and should be credited by now. For any further assistance, please reach out to us via www.ixigo.com/help or using the customer support number mentioned on your ticket.

                      Thanks
                      Team ixigo
                      Helpful
                      1 other people found this review helpful
                      1 found this helpful
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        R
                        RTKumaran
                        Jun 21, 2021
                        Resolved
                        Report
                        Copy
                        Resolved

                        Sir, Today we have book a train ticket from thiruchirapalli to coimbatore. Amount debited. Due to netwotk issue, the ticket are cancelled. But amount are not refunded.
                        Please do the needful.

                        Thanks & regards,
                        R.T.KUMARAN
                        CELL NO: [protected]
                        Aug 5, 2021
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        Hey,

                        Please connect with us at www.ixigo.com/help for assistance as we are unable to locate your details.

                        Thanks
                        Team ixigo
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          B
                          Bijoyalaxmi1992
                          Jun 20, 2021
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: Rajiv nagar, Sanjar gram

                          Dear Ixigo,
                          It is complaint about my booking Bhubaneswar to delhi. I tried to cancel my booking multiple times on time.
                          1st from ixigo application it was told that cancellation denied by airline. when i go to airline i got reply to talk to agent.
                          Then again i go to ixigo airline for cancellation there i got confirmation on cancellation. However, then i got msg for web check in.
                          You can check all chat made by me for cancellation.
                          Why cancellation is a pain here. Now i can't apply for refund with insurance company as it is not cancelled.
                          Please resolve my issue.
                          Regards,
                          Bijoyalaxmi Barik
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          Hey, please reach out to us via www.ixigo.com/help for assistance as we are unable to locate your booking details.
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            Saurabh56
                            Jun 17, 2021
                            Resolved
                            Report
                            Copy
                            Resolved

                            Website: [email protected]

                            I have cancelled the train ticket also received sms stating refund initiated but still not received.
                            Aug 5, 2021
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Hey,

                            Please connect with us at www.ixigo.com/help for assistance as we are unable to locate your details.

                            Thanks
                            Team ixigo
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              Saurabh56
                              Jun 17, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: 30 Ravi nagar near kailash chokdi, Bamroli road, Pandesara

                              My train is cancelled but bank saying money is not refund plz contact to booking site 1 month above but money is not refund what is this dealy sir/mam?
                              Aug 5, 2021
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              Hey,

                              Kindly connect with us via www.ixigo.com/help for better assistance as we are unable to find your booking details.

                              Thanks
                              Team ixigo
                              Saurabh56's [Complaint's author] reply, Jun 19, 2021
                              Sir my customer cear me baat kiya but waha se ek hi replay aa raha hai ki refund ho chuka hai bank me chek karo but bank me pata kiya to bank bol rahi hai ki refund nahi huaa hai
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                C
                                Charanjit Chandwal
                                Jun 17, 2021
                                Resolved
                                Report
                                Copy
                                Resolved

                                Transaction I'd[protected]
                                Rs 660
                                But did not directed to ixigo
                                Aug 5, 2021
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                Hey,

                                We are unable to locate any details. Kindly reach out to us via www.ixigo.com/help for assistance.

                                Thanks
                                Team ixigo
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  R
                                  Ruhi Bhardwaj
                                  Jun 16, 2021
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: A-220 Nihal Vihar , Nangloi

                                  My ixigo account is claiming that they have refunded my amount . But it's not true I haven't received that yet .
                                  Booking id - IXITR[protected] .
                                  I'm very disappointed with the ixigo services . From the starting they are deducting so much cancellation charge at every ticket . And those deduction this happens to me .
                                  I want from ixigo that please refund my amount as soon as possible .
                                  Aug 9, 2021
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 19, 2021
                                  Ixigo Customer Care's response
                                  Hey,

                                  The refund was processed from ixigo on 15th June with bank ARN[protected] and may take upto 7 days.

                                  Please wait for the requested timeline.

                                  Thanks
                                  Team ixigo
                                  Helpful
                                  1 other people found this review helpful
                                  1 found this helpful
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Shrishti Katiyar
                                    Jun 15, 2021
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    I have booked tickets from kanpur to chitrakut dham today, the amount has been deducted from my bank account, but the payment on ixigo is showing pending. How will I get my refund?
                                    Aug 5, 2021
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    Hey,

                                    The refund in such cases is processed automatically to the payment source or ixigo money max account.

                                    If not yet refunded, please reach out to us at www.ixigo.com/help

                                    Thanks
                                    Team ixigo
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      L
                                      Laxmendra
                                      Jun 14, 2021
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Booking the tickets Shahganj to ltt payment deducted but tickets not book
                                      Aug 26, 2021
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 19, 2021
                                      Ixigo Customer Care's response
                                      Hey,

                                      The payment for INR 1939 was voided and reversed to the payment source same day. Please check your account statement from date of the transaction to till date. For assistance please reach out to us via www.ixigo.com/help

                                      Thanks
                                      Team ixigo
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit