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Updated: Aug 23, 2025
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Ixigo reviews & complaints page 36

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P
POORNIMA S PILLAI
from Bengaluru, Karnataka
Jun 11, 2021
Resolved
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Ticket booking was unsuccessful but money deducted from account.
Jun 11, 2021
Complaint marked as Resolved 
Resolved. Money credited to my account
Ixigo customer support has been notified about the posted complaint.
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    SASWAT K PATRA
    Jun 11, 2021
    Resolved
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    Resolved

    Address: At/po-Balasore,odisha

    I am booking a train ticket but due to some issue the booking got failed and the amount for this booking got deducted from my account and after some time the i got a mail from Ixigo that the amount has successfully refunded to me but till now i didn't get the amount in my account.
    +1 photos
    Aug 12, 2021
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    Verified Support
    Jun 19, 2021
    Ixigo Customer Care's response     Hey,

    The booking was failed and the amount has been refunded on 11th June with bank ARN 30005411631162002982094

    Please reach out to us via www.ixigo.com/help for assistance if not received.

    Thanks
    Team ixigo
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      mehulsaikumar
      Jun 9, 2021
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      IXIGO travel agency claiming that the refund was processed on 7th may 2021.
      Since it has been a month and I have not received any amount in my bank from the travel agency Iam raising this complaint.
      Ixigo customer support has been notified about the posted complaint.
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        S
        SK93
        Jun 9, 2021
        Resolved
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        Resolved

        Due to corona, I had to cancel my flight ticket. Inspite of taking insurance, the refund amount that have received is only Rs 182, against a booking of 3261/-.
        The flight details are:
        Flight-NDLS-IXB (03:00-11:05)
        Flight Number: 6E-2214(NDLS-CCU)/6E-422(CCU-IXB)
        PNR Number: OSGPPR
        Passenger Name: Neelnisith Kamila
        Booking id: [protected]@gmail.com
        Aug 6, 2021
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        View replies
        Hey,

        The amount for airline cancellation charges has to be claimed from the insurance provider. We have processed refund as applicable. You can file the claim here. https://www.libertyinsurance.in/products/claim-intimation/claimintimation

        Thanks
        Team ixigo
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          H
          Hardik Dangi
          Jun 7, 2021
          Resolved
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          Resolved

          Tickets booking not my ticket book payment failed iss please refund
          Aug 6, 2021
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          View replies
          Hey Hardik,

          Please reach out to us via www.ixigo.com/help for assistance.

          Thanks
          Team ixigo
          Reply
          Hey,

          We are unable to locate any details. Kindly reach out to us via www.ixigo.com/help

          Thanks
          Team ixigo
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            V
            Vk pubgangindia
            Jun 4, 2021
            Resolved
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            Resolved

            Hi
            I was trying to book ticket of flight for date 9th june 2021. I paid ticket money by phone pay of amount 4599. Money get deducted but nothing is visible on ixigo app. While on phone pay its showing money transfer to ixigo. I have attached the screen shot of phone pay. Please look into the issue.
            Transaction ID A2106031815419035683899
            +1 photos
            Aug 12, 2021
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            Verified Support
            Jun 08, 2021
            Ixigo Customer Care's response             Hey,

            We are unable to locate the details with provided screenshot. Please reach out to us via www.ixigo.com/help

            Thanks
            Team ixigo
            View replies
            I booked a ticket on train no 02302 of 5 th August.My money got deducted but there is no booking showing.
            Passenger Details-Tanmoy Adak
            Train no-02302
            Journey Date -5th August
            Order Id-W5377QLPL7WK70GXSO
            Transaction Id[protected]
            Amount of money deducted 2049
            Pls refund the money or do something about the train ticket

            Ixigo Money transfered ticket not booked - Comment #3871071 - Image #0
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              R
              Ramchandar Garhwal
              Jun 3, 2021
              Resolved
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              Resolved

              My flight was cancelled...but I still haven't got my refund..it's been more than a week now
              Aug 6, 2021
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              View replies
              Hey,

              Please call us at the customer support number mentioned on the Eticket for assistance.

              Thanks
              Team ixigo
              Reply
              Hey,

              Please call us on the customer support number or connect via www.ixigo.com/help for assistance.

              Thanks
              Team ixigo
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                A
                ashurajak
                Jun 2, 2021
                Resolved
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                Resolved

                Address: Guna
                Website: Www . ixigo.com

                N march 24
                I tried booking train ticket & I was paying through phone pe app. The money got deducted but the ixigo app didn't redirected me to IRCTC site but instead displayed the failed message. Kindly refund the amount Rs.580.
                I ask about my customer care in ixigo
                Send message :
                Sorry! Since the transaction failed, we haven’t charged money against the booking ID: IXITR[protected]. If the amount of Rs. 580.00 has been debited from your account, it would have automatically been reversed to the original mode by[protected].howeveri[censored] haven't received the amount please contact the bank customer care for the same.
                +3 photos
                Aug 12, 2021
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                Verified Support
                Jun 08, 2021
                Ixigo Customer Care's response                 Hey,

                We can see only 1 payment for INR 580 on 14th March which was refunded on 15th March to the payment source with bank ARN[protected].

                Please connect with your bank customer care for further assistance.

                Thanks
                Team ixigo
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                  A
                  Aravindh9980
                  Jun 1, 2021
                  Resolved
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                  Resolved

                  My flight PNR LGHE7S was cancelled by Indigo airlines on NOV 25 2020, but the refund has not been credited to my account .
                  When called airlines its confirmed that the refund was initiated by them. Could you please check and help us in this matter. It's been more than 7 months since the cancellation .
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  View replies
                  Hey Aravind,

                  We can see that no refund request/cancellation request was placed from ixigo app. We were not informed about the direct cancellation with the airline so far. We have raised the refund request now and the full amount will be processed in 7 days.

                  Thanks
                  Team ixigo
                  Reply
                  Hey,

                  We can see the amount was refunded on 11th June for INR 3038. Let us know for any further assistance.

                  Thanks
                  Team ixigo
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                    T
                    Thor Titus
                    Jun 1, 2021
                    Resolved
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                    Resolved

                    Sir/Mam,

                    I have cancelled the train ticket also received sms stating refund initiated but still not received.

                    Attached the proof
                    +2 photos
                    Aug 12, 2021
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 08, 2021
                    Ixigo Customer Care's response                     Hey,

                    Refund for INR 325 was processed from ixigo on 29th May and should have been credited by now.

                    If not please contact your bank customer care for assistance.

                    Thanks
                    Team ixigo
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                      A
                      ashurajak
                      May 31, 2021
                      Resolved
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                      Resolved

                      Address: Guna m.p.

                      Booking failed but refund not received my account
                      +1 photos
                      Jun 4, 2022
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 08, 2021
                      Ixigo Customer Care's response                       Hey,

                      We can see only 1 payment for INR 580 on 14th March which was refunded on 15th March to the payment source with bank ARN[protected].

                      Please connect with your bank customer care for further assistance.

                      Thanks
                      Team ixigo
                      Jun 28, 2021
                      Updated by ashurajak                       But i didn't get money in my account
                      Jun 28, 2021
                      Updated by ashurajak                       So what will i do to get my money
                      Verified Support
                      Apr 27, 2022
                      Ixigo Customer Care's response                       We trust this was resolved. Please reach out to us via www.ixigo.com/help for any assistance.
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                        A
                        ashurajak
                        May 31, 2021
                        Resolved
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                        Resolved

                        Address: Guna m.p.

                        Not get refund back
                        May 31, 2021
                        Complaint marked as Resolved 
                        Refunds not received
                        Ixigo customer support has been notified about the posted complaint.
                        View replies
                        IXITR[protected] booking id

                        Booking failed refund back not - Comment #3839426 - Image #0
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                          R
                          Raghu252552
                          May 30, 2021
                          Resolved
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                          Resolved

                          Address: Bengaluru Area, India

                          My flight PNR V7FFHN was cancelled on May 07, but the refund has not been credited to my account .
                          When called airlines its confirmed that the refund was initiated by them. Could you please check and help us in this matter. It's been more than 20 days since the cancellation .
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          View replies
                          Hey,

                          The cancellation was not initiated from ixigo app due to which refund request could not be raised. We have raised the refund request now and the refund will be credited within 7 days.

                          Thanks
                          Team ixigo
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                            K
                            kavya1919
                            May 30, 2021
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                            Resolved

                            Address: Bengaluru Area, India

                            Hi TEam,

                            My flight PNR V7FFHN was cancelled on May 07, but the refund has not been credited to my account .
                            When called airlines its confirmed that the refund was initiated by them. Could you please check and help us in this matter. It's been more than 20 days since the cancellation .
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            View replies
                            Hey,

                            We have raised the refund request and the refund as applicable will be processed within 7 days.

                            Thanks
                            Team ixigo
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                              Z
                              Zeeshanhafsa
                              May 30, 2021
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                              Address: MAROL MAROSHI ROAD ANDHERI EAST BEHIND 7 HILLS HOSPITAL 400059

                              This is to inform you that I have done tickets for the given pnr no. From ixigo travelling date 24.5.2021 but due to cyclone in north east India train had been cancelled but I didn't received my refund yet so please do the needful

                              1.PNR no. [protected]
                              2.PNR NO. [protected]
                              3.PNR NO. [protected]

                              IXIGO ID :ZEESHAN SHAIKH
                              [protected]
                              [protected]@gmail.com
                              Ixigo customer support has been notified about the posted complaint.
                              Jun 02, 2021
                              Updated by Zeeshanhafsa                               COMPLAINT NOT RESOLVED YET
                              View replies
                              Dear Customer,

                              The PNR details are hidden. We are unable to check and assist here. Please reach out to us via www.ixigo.com/help for assistance.

                              Thanks
                              Team ixigo
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                                S
                                Sariul seikh
                                May 27, 2021
                                Resolved
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                                Resolved

                                Address: Shrirampur kaliyachak malda 732216
                                Website: Ixigo

                                [protected]
                                1.Flight pnr no AQ5N7E
                                Booking id IF[protected]
                                2.pnr no FJPH7J
                                Booking id. IF[protected]
                                3.pnr no RI34FS
                                Booking id. IF[protected]
                                A/c [protected]
                                Sariul seikh
                                [protected]@gmail.com
                                Please refund my amount.
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                View replies
                                Hey,

                                We have initiated the cancellation and raised the refund request. Refund if any applicable will be processed in 7 days.

                                Thanks
                                Team ixigo
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                                  S
                                  Sariul seikh
                                  May 27, 2021
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                                  Resolved

                                  Address: Shrirampur kaliyachak malda 732216

                                  [protected]
                                  Filght pnr no AQ5N7E
                                  [protected]@gmail.com
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  View replies
                                  Hey Sariul,

                                  We have initiated the cancellation and raised the refund request. The refund as applicable will be credited within 7 days.

                                  Thanks
                                  Team ixigo
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                                    P
                                    Pradeep Pal91400
                                    May 25, 2021
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                                    Resolved

                                    I would like to inform you...my flight through ixigo (Booking id
                                    - IF[protected]) on 17 May cancel by airlines ...I did not any refund till now..
                                    My Flight PNR J9427G
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    View replies
                                    Hey,

                                    Refund for the remaining INR 4119 is initiated and will be credited within 7 days.

                                    Thanks
                                    Team ixigo
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                                      Pushpa mehra
                                      May 24, 2021
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                                      Resolved

                                      Address: M842 m BLOCK mangol puri New Delhi 110083
                                      Website: Ixigo

                                      Mene galti se upi id galat daal di please solve this problem change upi id
                                      +2 photos
                                      Aug 9, 2021
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 27, 2021
                                      Ixigo Customer Care's response                                       Hey,

                                      We are unable to see the booking details. Please reach out to us via www.ixigo.com/help for assistance.

                                      Thanks
                                      Team ixigo
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                                        M
                                        mohammad junaid Kazi
                                        May 23, 2021
                                        May 10, 2023
                                        This thread was updated on May 10, 2023
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                                        Resolved

                                        Refund initiated but is not getting reflected into my bank account.

                                        Address: 1206, 12th Floor, Baitul Aman C.H.S. Ltd., G-Wing, Opposite M.H. Saboo Siddique Hospital, Imamwada Road, Mumbai 400009., 1206, Baitul Aman C.H.S. Ltd.

                                        IXITR[protected] is my trip id for the cancelled booking, refund is not getting reflected in my bank account thought refund has been initiated from Ixigo side....
                                        +1 photos
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