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Ixigo Complaints & Reviews

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Updated: Nov 15, 2025
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1521
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Ixigo reviews & complaints page 37

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R
Raghu252552
May 30, 2021
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Address: Bengaluru Area, India

My flight PNR V7FFHN was cancelled on May 07, but the refund has not been credited to my account .
When called airlines its confirmed that the refund was initiated by them. Could you please check and help us in this matter. It's been more than 20 days since the cancellation .
Aug 6, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Hey,

The cancellation was not initiated from ixigo app due to which refund request could not be raised. We have raised the refund request now and the refund will be credited within 7 days.

Thanks
Team ixigo
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    kavya1919
    May 30, 2021
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    Resolved

    Address: Bengaluru Area, India

    Hi TEam,

    My flight PNR V7FFHN was cancelled on May 07, but the refund has not been credited to my account .
    When called airlines its confirmed that the refund was initiated by them. Could you please check and help us in this matter. It's been more than 20 days since the cancellation .
    Aug 6, 2021
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    Hey,

    We have raised the refund request and the refund as applicable will be processed within 7 days.

    Thanks
    Team ixigo
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      Z
      Zeeshanhafsa
      May 30, 2021
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      Address: MAROL MAROSHI ROAD ANDHERI EAST BEHIND 7 HILLS HOSPITAL 400059

      This is to inform you that I have done tickets for the given pnr no. From ixigo travelling date 24.5.2021 but due to cyclone in north east India train had been cancelled but I didn't received my refund yet so please do the needful

      1.PNR no. [protected]
      2.PNR NO. [protected]
      3.PNR NO. [protected]

      IXIGO ID :ZEESHAN SHAIKH
      [protected]
      [protected]@gmail.com
      Ixigo customer support has been notified about the posted complaint.
      Jun 02, 2021
      Updated by Zeeshanhafsa
      COMPLAINT NOT RESOLVED YET
      Dear Customer,

      The PNR details are hidden. We are unable to check and assist here. Please reach out to us via www.ixigo.com/help for assistance.

      Thanks
      Team ixigo
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        S
        Sariul seikh
        May 27, 2021
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        Resolved

        Address: Shrirampur kaliyachak malda 732216
        Website: Ixigo

        [protected]
        1.Flight pnr no AQ5N7E
        Booking id IF[protected]
        2.pnr no FJPH7J
        Booking id. IF[protected]
        3.pnr no RI34FS
        Booking id. IF[protected]
        A/c [protected]
        Sariul seikh
        [protected]@gmail.com
        Please refund my amount.
        Aug 6, 2021
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        Hey,

        We have initiated the cancellation and raised the refund request. Refund if any applicable will be processed in 7 days.

        Thanks
        Team ixigo
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          S
          Sariul seikh
          May 27, 2021
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          Address: Shrirampur kaliyachak malda 732216

          [protected]
          Filght pnr no AQ5N7E
          [protected]@gmail.com
          Aug 6, 2021
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          Hey Sariul,

          We have initiated the cancellation and raised the refund request. The refund as applicable will be credited within 7 days.

          Thanks
          Team ixigo
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            P
            Pradeep Pal91400
            May 25, 2021
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            Resolved

            I would like to inform you...my flight through ixigo (Booking id
            - IF[protected]) on 17 May cancel by airlines ...I did not any refund till now..
            My Flight PNR J9427G
            Aug 6, 2021
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            Hey,

            Refund for the remaining INR 4119 is initiated and will be credited within 7 days.

            Thanks
            Team ixigo
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              P
              Pushpa mehra
              May 24, 2021
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              Resolved

              Address: M842 m BLOCK mangol puri New Delhi 110083
              Website: Ixigo

              Mene galti se upi id galat daal di please solve this problem change upi id
              +2 photos
              Aug 9, 2021
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              Verified Support
              May 27, 2021
              Ixigo Customer Care's response
              Hey,

              We are unable to see the booking details. Please reach out to us via www.ixigo.com/help for assistance.

              Thanks
              Team ixigo
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                M
                mohammad junaid Kazi
                May 23, 2021
                May 10, 2023
                This thread was updated on May 10, 2023
                Resolved
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                Resolved

                Refund initiated but is not getting reflected into my bank account.

                Address: 1206, 12th Floor, Baitul Aman C.H.S. Ltd., G-Wing, Opposite M.H. Saboo Siddique Hospital, Imamwada Road, Mumbai 400009., 1206, Baitul Aman C.H.S. Ltd.

                IXITR[protected] is my trip id for the cancelled booking, refund is not getting reflected in my bank account thought refund has been initiated from Ixigo side....
                +1 photos
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                I
                IMA singh
                May 23, 2021
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                Resolved

                Address: 2 Flor veritas building behind lbis hotel sector 53, golf course does, gurgaon India
                Website: Ixigo com

                टिकट बुक होने पर पैसे वापस नहीं आए और टिकट भी फेल हो गई पैसे कब तक वापस आएंगे इसकी कंप्लेन करता हूं
                Aug 6, 2021
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                Hey,

                We could not locate your booking details. Please reach out to us via www.ixigo.com/help for assistance.

                Thanks
                Team ixigo
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                  P
                  Padhibapi630
                  May 21, 2021
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                  Resolved

                  Address: Odisha

                  My train is cancelled. So how can I refund my money...? Please reply.
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  Hey,

                  Refund in case of cancelled train tickets is automatically processed by IRCTC within 7 days after the travel date.

                  Thanks
                  Team ixigo
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                    S
                    sujay1999
                    May 21, 2021
                    Resolved
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                    Resolved

                    Address: I.I.T. Roorkee, Saharanpur Campus

                    Dear Sir,
                    I received this the following details at 14:08 hrs on May 21, 2021
                    Hi Sujay
                    Your KOLKATA - Saharanpur booking is successful

                    PNR: [protected]
                    Booking ID: IXITR[protected]
                    Train Name: Koaa Asr Spl
                    Travel Date:[protected]

                    Received email at 14:28 hrs on May 21, 2021
                    Your KOLKATA - Saharanpur train booking did not get confirmed, due to payment failure. But money actually got deducted.
                    Booking ID: IXITR[protected]
                    Train Name: Koaa Asr Spl
                    Travel Date:[protected]

                    Hence, I had to rebook three tickets and received the following email at 15:01 hrs
                    Hi Sujay
                    Your KOLKATA - Saharanpur booking is successful

                    PNR: [protected]
                    Booking ID: IXITR[protected]
                    Train Name: Koaa Asr Spl
                    Travel Date:[protected]

                    After this peculiar experience, I called up at help line no. [protected].
                    My experience was horrible and people didn't hesitate to use slang. As of now both PNR nos. are showing confirmed reservation. As I have to cancel one, please help me get the amount refunded, which has happened due to scrupulous email I received from IXIGO site.
                    Best regards
                    sujayc
                    Aug 12, 2021
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    Verified Support
                    May 27, 2021
                    Ixigo Customer Care's response
                    Hey,

                    The booking and PNR details are hidden and we are unable to assist on this. Please reach out to us via www.ixigo.com/help.

                    Thanks
                    Team ixigo
                    Verified Support
                    May 27, 2021
                    Ixigo Customer Care's response
                    Dear Customer,

                    The booking IDs are mentioned in the notifications sent for each boking for clarity. Booking ID IXITR[protected] was confirmed and a confirmation message was sent.

                    The failure message was sent for booking ID IXITR[protected] which was actually a failed booking.

                    Again a new booking was made under booking ID IXITR[protected].

                    We can see cancellation for booking ID IXITR[protected] was initiated however no refund is applicable since you have cancelled a confirmed Tatkal ticket. We do not see any issue here from ixigo as communications mentioned the booking IDs for clarity.

                    We regret but refund for the cancelled ticket is not applicable.

                    Thanks
                    Team ixigo
                    Hey,

                    The booking and PNR details are hidden and we are unable to assist on this. Please reach out to us via www.ixigo.com/help.

                    Thanks
                    Team ixigo
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                      A
                      Abhi812165
                      May 20, 2021
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                      Resolved

                      Address: Deoria rudrapur

                      My train ticket cancelation refund
                      Not refund to my bank account credit
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      Hey,

                      We are unable to locate any details. Please reach out to us via www.ixigo.com/help for assistance.

                      Thanks
                      Team ixigo
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                        C
                        Champalal@1
                        May 20, 2021
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                        I had not recieved my money i need it immediately i have a train to travel its agent please refund it immediately
                        Ixigo customer support has been notified about the posted complaint.
                        Hey,

                        We are unable to locate any details. Please reach out to us via www.ixigo.com/help for assistance.

                        Thanks
                        Team ixigo
                        IXITR मैट्रेन टिकट बुक कराई थी पैसा वापस नहीं हुआ एक हफ्ता हो गया
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                          E
                          Ejazzz
                          May 14, 2021
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                          Resolved

                          I booked for a ticket in ixigi and the money is debited from my account but the ticket was not confirmed and it is not refunded T2104281917032095038927 this is the transaction id
                          +1 photos
                          May 16, 2021
                          Complaint marked as Resolved 
                          i didt get any refunds or any mesaage from them no reply
                          Ixigo customer support has been notified about the posted complaint.
                          ट्रेन की बुकिंग फेल होने पर पैसे वापस नहीं मिले हफ्ता हो गया
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                            P
                            peddodu069512
                            May 13, 2021
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                            Resolved

                            I have booked a ticket from vijayawada to Goa on 26-april-2021
                            for 2-may -2021 later on i changed the date for 16 may 2021
                            then the indigo airlines cancelled the flight, i got email, then i cancelled booking . indigo processed refund but ixigo not refunding money

                            passanger name ; tati uday kumar
                            pnr ; KJZRTC
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Hey,

                            We can see full refund except for Free Cancellation Fee ₹554 was processed on 13th May and should be credited by now.

                            Thanks
                            team ixigo
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                              P
                              Pinal Javiya
                              May 13, 2021
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                              Resolved

                              Address: Bhubaneswar

                              Flights ticket cancel
                              No credit money in my bank account
                              PNR-YFIP8L
                              +1 photos
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              Hey,

                              We have raised the refund request and the amount will be credited to the payment source within 7 days.

                              Thanks
                              Team ixigo
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                                C
                                Chaks_57
                                May 13, 2021
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                                Resolved

                                Respected sir,
                                My booking was failed on 15/11/2020.My refund amount is 468/- which is not credited in my account still today.As per bank statement they told me that I should talk with ixigo.and Ixigo told that I have to talk with bank.what to do now.please solve my problem as soon as possible.and give me my refund amount Rs.468/-
                                +4 photos
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                Hey,

                                The transaction was voided on 15th November and was reversed to the payment source. Please check your account statement from date of transaction till date or connect with your bank for assistance.

                                Thanks
                                Team ixigo
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                                  Chaks_57
                                  May 13, 2021
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                                  Resolved

                                  Respected sir,
                                  My booking failed on 15/11/2020 which trip id is IXITR[protected]My refund amount is 468/- which not credited in my account still today.As per bank statement they told me that I should talk with ixigo.and you told that I have to talk with bank.what to do now.please solve my problem as soon as possible.and give me my refund amount Rs.468/-.Bank ask me RRN no.for further process.I can't reflect RRN no.in Any transaction.please give my RRN no.if you already refund my amount.otherwise I will go for further process by law.
                                  +4 photos
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 17, 2021
                                  Ixigo Customer Care's response
                                  Hey,

                                  The transaction was voided on 15th November and was reversed to the payment source. Please check your account statement from date of transaction till date or connect with your bank for assistance.

                                  Thanks
                                  Team ixigo
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                                    Amitks77
                                    May 12, 2021
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                                    Resolved

                                    I warn you and your entire ixigo team. Please refund my money against cancellation of my train ticket under 2 Days. Otherwise I filled FRAUD CASE against you and your entire ixigo team in CONSUMER COURT under Consumer Protection Act, 2019. I am very disappointed with your refund policy and No helpline no/complain no awailable.

                                    Booking ID- IXITR[protected]
                                    Your Fake ARN no-299054
                                    PNR no-[protected]
                                    Aug 12, 2021
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    May 12, 2021
                                    Updated by Amitks77
                                    I warn you and your entire ixigo team. Please refund my money against cancellation of my train ticket under 2 Days. Otherwise I filled FRAUD CASE against you and your entire ixigo team in CONSUMER COURT under Consumer Protection Act, 2019. I am very disappointed with your refund policy and No helpline no/complain no awailable.

                                    Booking ID- IXITR[protected]
                                    Your Fake ARN no-299054
                                    PNR no-[protected]
                                    Verified Support
                                    May 12, 2021
                                    Ixigo Customer Care's response
                                    Hey,

                                    Refund for INR 1525 was already successful on 7th May. For further assistance, please check with your bank customer care.

                                    Thanks
                                    Team ixigo
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                                      J
                                      Jeevan Jeet
                                      May 11, 2021
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                                      Resolved

                                      Address: Pune

                                      My booking failed but money not refunded
                                      +1 photos
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      Hey,

                                      We can see that refund for both the transactions was successful on 11th May and should be credited within 7 days.

                                      Thanks
                                      Team ixigo
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