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Updated: Jan 28, 2026
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Ixigo reviews & complaints page 37

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J
Jaya keshwani
Jun 12, 2021
Resolved
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Sir. I have booked my train ticket from ixigo app, The money is deducted but it is showing that booking is pending.What to do now ? When will I get my refund?
Aug 7, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
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Hey,

The amount is such cases is automatically refunded to payment source or ixigo money max account. If not yet refunded, please reach out to us via www.ixigo.com/help

Thanks
Team ixigo
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    [email protected]
    Jun 11, 2021
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    Address: mayo institute of medical and science,gadia barbanki

    I filled TDR against my ticket because both tickets doesn't confirmed and my PNR number is [protected] user id is yadavbhavesh.After 2 months my tdr accepted but ixigo shows that it is rejected but i talked to IRCTC customer care they told my TDR approved and money is also given but not yet credited by ixigo ... please help me
    Ixigo customer support has been notified about the posted complaint.
    Jun 12, 2021
    Updated by [email protected]     Help me as soon as possible..
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      P
      POORNIMA S PILLAI
      from Bengaluru, Karnataka
      Jun 11, 2021
      Resolved
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      Resolved

      Ticket booking was unsuccessful but money deducted from account.
      Jun 11, 2021
      Complaint marked as Resolved 
      Resolved. Money credited to my account
      Ixigo customer support has been notified about the posted complaint.
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        S
        SASWAT K PATRA
        Jun 11, 2021
        Resolved
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        Resolved

        Address: At/po-Balasore,odisha

        I am booking a train ticket but due to some issue the booking got failed and the amount for this booking got deducted from my account and after some time the i got a mail from Ixigo that the amount has successfully refunded to me but till now i didn't get the amount in my account.
        Aug 12, 2021
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        Verified Support
        Jun 19, 2021
        Ixigo Customer Care's response         Hey,

        The booking was failed and the amount has been refunded on 11th June with bank ARN 30005411631162002982094

        Please reach out to us via www.ixigo.com/help for assistance if not received.

        Thanks
        Team ixigo
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          M
          mehulsaikumar
          Jun 9, 2021
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          IXIGO travel agency claiming that the refund was processed on 7th may 2021.
          Since it has been a month and I have not received any amount in my bank from the travel agency Iam raising this complaint.
          Ixigo customer support has been notified about the posted complaint.
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            S
            SK93
            Jun 9, 2021
            Resolved
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            Resolved

            Due to corona, I had to cancel my flight ticket. Inspite of taking insurance, the refund amount that have received is only Rs 182, against a booking of 3261/-.
            The flight details are:
            Flight-NDLS-IXB (03:00-11:05)
            Flight Number: 6E-2214(NDLS-CCU)/6E-422(CCU-IXB)
            PNR Number: OSGPPR
            Passenger Name: Neelnisith Kamila
            Booking id: [protected]@gmail.com
            Aug 6, 2021
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            View replies
            Hey,

            The amount for airline cancellation charges has to be claimed from the insurance provider. We have processed refund as applicable. You can file the claim here. https://www.libertyinsurance.in/products/claim-intimation/claimintimation

            Thanks
            Team ixigo
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              H
              Hardik Dangi
              Jun 7, 2021
              Resolved
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              Resolved

              Tickets booking not my ticket book payment failed iss please refund
              Aug 6, 2021
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              View replies
              Hey Hardik,

              Please reach out to us via www.ixigo.com/help for assistance.

              Thanks
              Team ixigo
              Reply
              Hey,

              We are unable to locate any details. Kindly reach out to us via www.ixigo.com/help

              Thanks
              Team ixigo
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                V
                Vk pubgangindia
                Jun 4, 2021
                Resolved
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                Resolved

                Hi
                I was trying to book ticket of flight for date 9th june 2021. I paid ticket money by phone pay of amount 4599. Money get deducted but nothing is visible on ixigo app. While on phone pay its showing money transfer to ixigo. I have attached the screen shot of phone pay. Please look into the issue.
                Transaction ID A2106031815419035683899
                Aug 12, 2021
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                Verified Support
                Jun 08, 2021
                Ixigo Customer Care's response                 Hey,

                We are unable to locate the details with provided screenshot. Please reach out to us via www.ixigo.com/help

                Thanks
                Team ixigo
                View replies
                I booked a ticket on train no 02302 of 5 th August.My money got deducted but there is no booking showing.
                Passenger Details-Tanmoy Adak
                Train no-02302
                Journey Date -5th August
                Order Id-W5377QLPL7WK70GXSO
                Transaction Id[protected]
                Amount of money deducted 2049
                Pls refund the money or do something about the train ticket
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                  R
                  Ramchandar Garhwal
                  Jun 3, 2021
                  Resolved
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                  Resolved

                  My flight was cancelled...but I still haven't got my refund..it's been more than a week now
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  View replies
                  Hey,

                  Please call us at the customer support number mentioned on the Eticket for assistance.

                  Thanks
                  Team ixigo
                  Reply
                  Hey,

                  Please call us on the customer support number or connect via www.ixigo.com/help for assistance.

                  Thanks
                  Team ixigo
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                    A
                    ashurajak
                    Jun 2, 2021
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                    Resolved

                    Address: Guna
                    Website: Www . ixigo.com

                    N march 24
                    I tried booking train ticket & I was paying through phone pe app. The money got deducted but the ixigo app didn't redirected me to IRCTC site but instead displayed the failed message. Kindly refund the amount Rs.580.
                    I ask about my customer care in ixigo
                    Send message :
                    Sorry! Since the transaction failed, we haven’t charged money against the booking ID: IXITR[protected]. If the amount of Rs. 580.00 has been debited from your account, it would have automatically been reversed to the original mode by[protected].howeveri[censored] haven't received the amount please contact the bank customer care for the same.
                    Aug 12, 2021
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 08, 2021
                    Ixigo Customer Care's response                     Hey,

                    We can see only 1 payment for INR 580 on 14th March which was refunded on 15th March to the payment source with bank ARN[protected].

                    Please connect with your bank customer care for further assistance.

                    Thanks
                    Team ixigo
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                      A
                      Aravindh9980
                      Jun 1, 2021
                      Resolved
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                      Resolved

                      My flight PNR LGHE7S was cancelled by Indigo airlines on NOV 25 2020, but the refund has not been credited to my account .
                      When called airlines its confirmed that the refund was initiated by them. Could you please check and help us in this matter. It's been more than 7 months since the cancellation .
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      View replies
                      Hey Aravind,

                      We can see that no refund request/cancellation request was placed from ixigo app. We were not informed about the direct cancellation with the airline so far. We have raised the refund request now and the full amount will be processed in 7 days.

                      Thanks
                      Team ixigo
                      Reply
                      Hey,

                      We can see the amount was refunded on 11th June for INR 3038. Let us know for any further assistance.

                      Thanks
                      Team ixigo
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                        T
                        Thor Titus
                        Jun 1, 2021
                        Resolved
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                        Resolved

                        Sir/Mam,

                        I have cancelled the train ticket also received sms stating refund initiated but still not received.

                        Attached the proof
                        Aug 12, 2021
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 08, 2021
                        Ixigo Customer Care's response                         Hey,

                        Refund for INR 325 was processed from ixigo on 29th May and should have been credited by now.

                        If not please contact your bank customer care for assistance.

                        Thanks
                        Team ixigo
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                          A
                          ashurajak
                          May 31, 2021
                          Resolved
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                          Resolved

                          Address: Guna m.p.

                          Booking failed but refund not received my account
                          Jun 4, 2022
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 08, 2021
                          Ixigo Customer Care's response                           Hey,

                          We can see only 1 payment for INR 580 on 14th March which was refunded on 15th March to the payment source with bank ARN[protected].

                          Please connect with your bank customer care for further assistance.

                          Thanks
                          Team ixigo
                          Jun 28, 2021
                          Updated by ashurajak                           But i didn't get money in my account
                          Jun 28, 2021
                          Updated by ashurajak                           So what will i do to get my money
                          Verified Support
                          Apr 27, 2022
                          Ixigo Customer Care's response                           We trust this was resolved. Please reach out to us via www.ixigo.com/help for any assistance.
                          Helpful
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                            A
                            ashurajak
                            May 31, 2021
                            Resolved
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                            Resolved

                            Address: Guna m.p.

                            Not get refund back
                            May 31, 2021
                            Complaint marked as Resolved 
                            Refunds not received
                            Ixigo customer support has been notified about the posted complaint.
                            View replies
                            IXITR[protected] booking id
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                              R
                              Raghu252552
                              May 30, 2021
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                              Resolved

                              Address: Bengaluru Area, India

                              My flight PNR V7FFHN was cancelled on May 07, but the refund has not been credited to my account .
                              When called airlines its confirmed that the refund was initiated by them. Could you please check and help us in this matter. It's been more than 20 days since the cancellation .
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              View replies
                              Hey,

                              The cancellation was not initiated from ixigo app due to which refund request could not be raised. We have raised the refund request now and the refund will be credited within 7 days.

                              Thanks
                              Team ixigo
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                                K
                                kavya1919
                                May 30, 2021
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                                Resolved

                                Address: Bengaluru Area, India

                                Hi TEam,

                                My flight PNR V7FFHN was cancelled on May 07, but the refund has not been credited to my account .
                                When called airlines its confirmed that the refund was initiated by them. Could you please check and help us in this matter. It's been more than 20 days since the cancellation .
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                View replies
                                Hey,

                                We have raised the refund request and the refund as applicable will be processed within 7 days.

                                Thanks
                                Team ixigo
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                                  Z
                                  Zeeshanhafsa
                                  May 30, 2021
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                                  Address: MAROL MAROSHI ROAD ANDHERI EAST BEHIND 7 HILLS HOSPITAL 400059

                                  This is to inform you that I have done tickets for the given pnr no. From ixigo travelling date 24.5.2021 but due to cyclone in north east India train had been cancelled but I didn't received my refund yet so please do the needful

                                  1.PNR no. [protected]
                                  2.PNR NO. [protected]
                                  3.PNR NO. [protected]

                                  IXIGO ID :ZEESHAN SHAIKH
                                  [protected]
                                  [protected]@gmail.com
                                  Ixigo customer support has been notified about the posted complaint.
                                  Jun 02, 2021
                                  Updated by Zeeshanhafsa                                   COMPLAINT NOT RESOLVED YET
                                  View replies
                                  Dear Customer,

                                  The PNR details are hidden. We are unable to check and assist here. Please reach out to us via www.ixigo.com/help for assistance.

                                  Thanks
                                  Team ixigo
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                                    S
                                    Sariul seikh
                                    May 27, 2021
                                    Resolved
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                                    Resolved

                                    Address: Shrirampur kaliyachak malda 732216
                                    Website: Ixigo

                                    [protected]
                                    1.Flight pnr no AQ5N7E
                                    Booking id IF[protected]
                                    2.pnr no FJPH7J
                                    Booking id. IF[protected]
                                    3.pnr no RI34FS
                                    Booking id. IF[protected]
                                    A/c [protected]
                                    Sariul seikh
                                    [protected]@gmail.com
                                    Please refund my amount.
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    View replies
                                    Hey,

                                    We have initiated the cancellation and raised the refund request. Refund if any applicable will be processed in 7 days.

                                    Thanks
                                    Team ixigo
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                                      S
                                      Sariul seikh
                                      May 27, 2021
                                      Resolved
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                                      Resolved

                                      Address: Shrirampur kaliyachak malda 732216

                                      [protected]
                                      Filght pnr no AQ5N7E
                                      [protected]@gmail.com
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      View replies
                                      Hey Sariul,

                                      We have initiated the cancellation and raised the refund request. The refund as applicable will be credited within 7 days.

                                      Thanks
                                      Team ixigo
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                                        Pradeep Pal91400
                                        May 25, 2021
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                                        Resolved

                                        I would like to inform you...my flight through ixigo (Booking id
                                        - IF[protected]) on 17 May cancel by airlines ...I did not any refund till now..
                                        My Flight PNR J9427G
                                        Aug 6, 2021
                                        Complaint marked as Resolved 
                                        Ixigo customer support has been notified about the posted complaint.
                                        View replies
                                        Hey,

                                        Refund for the remaining INR 4119 is initiated and will be credited within 7 days.

                                        Thanks
                                        Team ixigo
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