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3.5
Updated: Apr 16, 2026
Complaints 2446
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1587
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859
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Ixigo reviews & complaints page 37

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C
Charanjit Chandwal
Jun 17, 2021
Resolved
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Resolved

Transaction I'd[protected]
Rs 660
But did not directed to ixigo
Aug 5, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
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Hey,

We are unable to locate any details. Kindly reach out to us via www.ixigo.com/help for assistance.

Thanks
Team ixigo
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    R
    Ruhi Bhardwaj
    Jun 16, 2021
    Resolved
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    Resolved

    Address: A-220 Nihal Vihar , Nangloi

    My ixigo account is claiming that they have refunded my amount . But it's not true I haven't received that yet .
    Booking id - IXITR[protected] .
    I'm very disappointed with the ixigo services . From the starting they are deducting so much cancellation charge at every ticket . And those deduction this happens to me .
    I want from ixigo that please refund my amount as soon as possible .
    Aug 9, 2021
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    Verified Support
    Jun 19, 2021
    Ixigo Customer Care's response     Hey,

    The refund was processed from ixigo on 15th June with bank ARN[protected] and may take upto 7 days.

    Please wait for the requested timeline.

    Thanks
    Team ixigo
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      S
      Shrishti Katiyar
      Jun 15, 2021
      Resolved
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      Resolved

      I have booked tickets from kanpur to chitrakut dham today, the amount has been deducted from my bank account, but the payment on ixigo is showing pending. How will I get my refund?
      Aug 5, 2021
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      View replies
      Hey,

      The refund in such cases is processed automatically to the payment source or ixigo money max account.

      If not yet refunded, please reach out to us at www.ixigo.com/help

      Thanks
      Team ixigo
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        L
        Laxmendra
        Jun 14, 2021
        Resolved
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        Resolved

        Booking the tickets Shahganj to ltt payment deducted but tickets not book
        Aug 26, 2021
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        Verified Support
        Jun 19, 2021
        Ixigo Customer Care's response         Hey,

        The payment for INR 1939 was voided and reversed to the payment source same day. Please check your account statement from date of the transaction to till date. For assistance please reach out to us via www.ixigo.com/help

        Thanks
        Team ixigo
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          J
          Jaya keshwani
          Jun 12, 2021
          Resolved
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          Resolved

          Sir. I have booked my train ticket from ixigo app, The money is deducted but it is showing that booking is pending.What to do now ? When will I get my refund?
          Aug 7, 2021
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          View replies
          Hey,

          The amount is such cases is automatically refunded to payment source or ixigo money max account. If not yet refunded, please reach out to us via www.ixigo.com/help

          Thanks
          Team ixigo
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            Y
            [email protected]
            Jun 11, 2021
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            Address: mayo institute of medical and science,gadia barbanki

            I filled TDR against my ticket because both tickets doesn't confirmed and my PNR number is [protected] user id is yadavbhavesh.After 2 months my tdr accepted but ixigo shows that it is rejected but i talked to IRCTC customer care they told my TDR approved and money is also given but not yet credited by ixigo ... please help me
            Ixigo customer support has been notified about the posted complaint.
            Jun 12, 2021
            Updated by [email protected]             Help me as soon as possible..
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              P
              POORNIMA S PILLAI
              from Bengaluru, Karnataka
              Jun 11, 2021
              Resolved
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              Resolved

              Ticket booking was unsuccessful but money deducted from account.
              Jun 11, 2021
              Complaint marked as Resolved 
              Resolved. Money credited to my account
              Ixigo customer support has been notified about the posted complaint.
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                S
                SASWAT K PATRA
                Jun 11, 2021
                Resolved
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                Resolved

                Address: At/po-Balasore,odisha

                I am booking a train ticket but due to some issue the booking got failed and the amount for this booking got deducted from my account and after some time the i got a mail from Ixigo that the amount has successfully refunded to me but till now i didn't get the amount in my account.
                Aug 12, 2021
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                Verified Support
                Jun 19, 2021
                Ixigo Customer Care's response                 Hey,

                The booking was failed and the amount has been refunded on 11th June with bank ARN 30005411631162002982094

                Please reach out to us via www.ixigo.com/help for assistance if not received.

                Thanks
                Team ixigo
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                  M
                  mehulsaikumar
                  Jun 9, 2021
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                  IXIGO travel agency claiming that the refund was processed on 7th may 2021.
                  Since it has been a month and I have not received any amount in my bank from the travel agency Iam raising this complaint.
                  Ixigo customer support has been notified about the posted complaint.
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                    S
                    SK93
                    Jun 9, 2021
                    Resolved
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                    Resolved

                    Due to corona, I had to cancel my flight ticket. Inspite of taking insurance, the refund amount that have received is only Rs 182, against a booking of 3261/-.
                    The flight details are:
                    Flight-NDLS-IXB (03:00-11:05)
                    Flight Number: 6E-2214(NDLS-CCU)/6E-422(CCU-IXB)
                    PNR Number: OSGPPR
                    Passenger Name: Neelnisith Kamila
                    Booking id: [protected]@gmail.com
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    View replies
                    Hey,

                    The amount for airline cancellation charges has to be claimed from the insurance provider. We have processed refund as applicable. You can file the claim here. https://www.libertyinsurance.in/products/claim-intimation/claimintimation

                    Thanks
                    Team ixigo
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                      H
                      Hardik Dangi
                      Jun 7, 2021
                      Resolved
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                      Resolved

                      Tickets booking not my ticket book payment failed iss please refund
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      View replies
                      Hey Hardik,

                      Please reach out to us via www.ixigo.com/help for assistance.

                      Thanks
                      Team ixigo
                      Reply
                      Hey,

                      We are unable to locate any details. Kindly reach out to us via www.ixigo.com/help

                      Thanks
                      Team ixigo
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                        V
                        Vk pubgangindia
                        Jun 4, 2021
                        Resolved
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                        Resolved

                        Hi
                        I was trying to book ticket of flight for date 9th june 2021. I paid ticket money by phone pay of amount 4599. Money get deducted but nothing is visible on ixigo app. While on phone pay its showing money transfer to ixigo. I have attached the screen shot of phone pay. Please look into the issue.
                        Transaction ID A2106031815419035683899
                        Aug 12, 2021
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 08, 2021
                        Ixigo Customer Care's response                         Hey,

                        We are unable to locate the details with provided screenshot. Please reach out to us via www.ixigo.com/help

                        Thanks
                        Team ixigo
                        View replies
                        I booked a ticket on train no 02302 of 5 th August.My money got deducted but there is no booking showing.
                        Passenger Details-Tanmoy Adak
                        Train no-02302
                        Journey Date -5th August
                        Order Id-W5377QLPL7WK70GXSO
                        Transaction Id[protected]
                        Amount of money deducted 2049
                        Pls refund the money or do something about the train ticket
                        Reply
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                          R
                          Ramchandar Garhwal
                          Jun 3, 2021
                          Resolved
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                          Resolved

                          My flight was cancelled...but I still haven't got my refund..it's been more than a week now
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          View replies
                          Hey,

                          Please call us at the customer support number mentioned on the Eticket for assistance.

                          Thanks
                          Team ixigo
                          Reply
                          Hey,

                          Please call us on the customer support number or connect via www.ixigo.com/help for assistance.

                          Thanks
                          Team ixigo
                          Reply
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                            A
                            ashurajak
                            Jun 2, 2021
                            Resolved
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                            Resolved

                            Address: Guna
                            Website: Www . ixigo.com

                            N march 24
                            I tried booking train ticket & I was paying through phone pe app. The money got deducted but the ixigo app didn't redirected me to IRCTC site but instead displayed the failed message. Kindly refund the amount Rs.580.
                            I ask about my customer care in ixigo
                            Send message :
                            Sorry! Since the transaction failed, we haven’t charged money against the booking ID: IXITR[protected]. If the amount of Rs. 580.00 has been debited from your account, it would have automatically been reversed to the original mode by[protected].howeveri[censored] haven't received the amount please contact the bank customer care for the same.
                            Aug 12, 2021
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 08, 2021
                            Ixigo Customer Care's response                             Hey,

                            We can see only 1 payment for INR 580 on 14th March which was refunded on 15th March to the payment source with bank ARN[protected].

                            Please connect with your bank customer care for further assistance.

                            Thanks
                            Team ixigo
                            Helpful
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                              A
                              Aravindh9980
                              Jun 1, 2021
                              Resolved
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                              Resolved

                              My flight PNR LGHE7S was cancelled by Indigo airlines on NOV 25 2020, but the refund has not been credited to my account .
                              When called airlines its confirmed that the refund was initiated by them. Could you please check and help us in this matter. It's been more than 7 months since the cancellation .
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              View replies
                              Hey Aravind,

                              We can see that no refund request/cancellation request was placed from ixigo app. We were not informed about the direct cancellation with the airline so far. We have raised the refund request now and the full amount will be processed in 7 days.

                              Thanks
                              Team ixigo
                              Reply
                              Hey,

                              We can see the amount was refunded on 11th June for INR 3038. Let us know for any further assistance.

                              Thanks
                              Team ixigo
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                                T
                                Thor Titus
                                Jun 1, 2021
                                Resolved
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                                Resolved

                                Sir/Mam,

                                I have cancelled the train ticket also received sms stating refund initiated but still not received.

                                Attached the proof
                                Aug 12, 2021
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 08, 2021
                                Ixigo Customer Care's response                                 Hey,

                                Refund for INR 325 was processed from ixigo on 29th May and should have been credited by now.

                                If not please contact your bank customer care for assistance.

                                Thanks
                                Team ixigo
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                                  A
                                  ashurajak
                                  May 31, 2021
                                  Resolved
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                                  Resolved

                                  Address: Guna m.p.

                                  Booking failed but refund not received my account
                                  Jun 4, 2022
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 08, 2021
                                  Ixigo Customer Care's response                                   Hey,

                                  We can see only 1 payment for INR 580 on 14th March which was refunded on 15th March to the payment source with bank ARN[protected].

                                  Please connect with your bank customer care for further assistance.

                                  Thanks
                                  Team ixigo
                                  Jun 28, 2021
                                  Updated by ashurajak                                   But i didn't get money in my account
                                  Jun 28, 2021
                                  Updated by ashurajak                                   So what will i do to get my money
                                  Verified Support
                                  Apr 27, 2022
                                  Ixigo Customer Care's response                                   We trust this was resolved. Please reach out to us via www.ixigo.com/help for any assistance.
                                  Helpful
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                                    A
                                    ashurajak
                                    May 31, 2021
                                    Resolved
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                                    Resolved

                                    Address: Guna m.p.

                                    Not get refund back
                                    May 31, 2021
                                    Complaint marked as Resolved 
                                    Refunds not received
                                    Ixigo customer support has been notified about the posted complaint.
                                    View replies
                                    IXITR[protected] booking id
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                                      R
                                      Raghu252552
                                      May 30, 2021
                                      Resolved
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                                      Resolved

                                      Address: Bengaluru Area, India

                                      My flight PNR V7FFHN was cancelled on May 07, but the refund has not been credited to my account .
                                      When called airlines its confirmed that the refund was initiated by them. Could you please check and help us in this matter. It's been more than 20 days since the cancellation .
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      View replies
                                      Hey,

                                      The cancellation was not initiated from ixigo app due to which refund request could not be raised. We have raised the refund request now and the refund will be credited within 7 days.

                                      Thanks
                                      Team ixigo
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                                        K
                                        kavya1919
                                        May 30, 2021
                                        Resolved
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                                        Resolved

                                        Address: Bengaluru Area, India

                                        Hi TEam,

                                        My flight PNR V7FFHN was cancelled on May 07, but the refund has not been credited to my account .
                                        When called airlines its confirmed that the refund was initiated by them. Could you please check and help us in this matter. It's been more than 20 days since the cancellation .
                                        Aug 6, 2021
                                        Complaint marked as Resolved 
                                        Ixigo customer support has been notified about the posted complaint.
                                        View replies
                                        Hey,

                                        We have raised the refund request and the refund as applicable will be processed within 7 days.

                                        Thanks
                                        Team ixigo
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