Ixigo Complaints & Reviews

I had booked my train ticket from Salem to MGR chennai central which costs of Rs.785. But unfortunately amount had been deducted without the ticket confirmation. The message says that the ticket booking not confirmed due to the payment failure. I request IXIGO to refund my amount of rupees 785 as soon as possible
I had attached the proof for your further reference.

Dear sir

My name is rohit singh last Sunday I book 4 train ticket delhi to Lucknow but ticket not booked and payment is done.

I payment online banking please tell me who I return my money my amount is Rs 1224/- DTD 28/03/2021 time morning.

Name -rohit singh [protected]
My Email id - [protected]@gmail.co
User id - Rohit_9711

I had booked train tickets on 28th march using gpay as payment gateway. Money was deducted and the irctc login page was not loaded. Money has been deducted and received by Le Travenues Technology Pvt Ltd. I have attached the google payment screenshot. Please refund the amount as I used another transaction through my internet banking and booked the tickets...

I have done payment for train booking and after that no further process is done by app not my ticket is not booked and refund not received.

Booking confirmed but amount deducted two times.

On 12/03/2021 my account debited with 224 rupees but booking not confirmed.Transaction remark ecom[protected] wwwixigocom

Sir yesterday train ticket book miraj to Pune, booking cancelled amount debited from my account, after booking cancel amount no refund

I booked today first Time on ixigo . The money got debited from my account and it shows booking failed and I don't even received a notification
Pls refund my money if my dad find this he will gonna Kill me.
My user id is:-lastsamurai1008

Good morning Sir / mam

I'm Anuj kumar ( IRCTC ID:- Anuj291099 )

I was booked train ticket 23 Nov 2020
Order ID. IXITR[protected]

Train was cancelled by IRCTC and my refund was initiated but i don't received my refund. Ixigo showing me refund is pending from 7 day's. I just want to get my refund.

Thank you

Hii team

I want to travel from Haridwar To Kalyan on 30th - March- 2021

My payment is done but showing pending

Please solve this issue
The transaction history in your app shows "payment successful booking pending"

I had booked my ticket my booking was cancelled but payment was not refunded
Booking I'd --IF [protected]
Booking date --21 Dec 2020
Utr no.[protected]
Transaction I'd --P2012211958513193760996
Payment done -- RS 4668/-
Kindly return my money back...

I had tried to complete the booking via ixigo, but the money got deducted from my upi id linked with google pay. But the booking status got failed. Kindly check and refund the money ASAP.

My id is athiera
My money was spent. Transaction was successful. But booking is still pending.

I booked my train from indore to nagda on 17 Feb but train didn't booked and they cut the payment of 220 rs and it's one month they didn't give my money back

I booked tickets through ixigo on 9th march for 23rd march but due to some error it was booked for 23rd may, with in 10 mins from booking we contacted them to reschedule the same, they got back to me informing that the rescheduling charges will be close to 9k for the ticket fare of 26k in total, when asked for the break up they asked me to contact the airlines themselves to check and provided Emirates contact number. Upon reviewing the concern with the airlines, they confirmed that they are not charging any money extra for cancellation and rescheduling from their end until September due to the pandemic. They also mentioned that there are no difference in the ticket fare for 23rd march and 23rd may when compared and also there are tickets available. As the ticket was booked to agency, airlines informed that they cannot make any changes. from their end and i was redirected to the agency again. I went through this process again and yet ixigo have not helped me to reschedule and also their refund post cancellations takes 22 days to be process which again would not help me at this point.

Inspite of calling and raising complaints from 2 days, i am still at the same situation and they vaguely responded stating the request some how closed and hence they have raise request again now. They do not transfer to the so call " RESCHEDULING TEAM" and just say that they will contact us in 2hr, 4hr and 24hrs, etc. They are no ready to connect to them or even have 3 way conversation with the airlines. The only thing they say is to wait and they themselves fo not know for how long.

This is such a pathetic service from the so called team who proudly address themselves as INDIA'S NO. 1 AIRLINE BOOKING AGENCY. They are just trying to make the customer life miserable and use the pandemic situation and loot money from them

##getsomeethicsixigo!! Indiaconsumersforum

Hello sir, I was doing railway reservation on ixigo on 27 Feb 21 twice 5868 rs money deducted from my account but ticket was not booked UPI id[protected] and second UPI id is[protected] I got refund against UPI id[protected] where as I have not got refund against UPI id[protected] I enquired about that on ur app chat but they not accepted that credit of amount 5868 in their account against UPI id[protected] they told that complain at ur bank and raise charge back. I raised complain at bank . Bank reply that they inquired at ixigo bank . Ixigo bank reply money credited in their account on 27 Feb 21. Please resolve my query and refund my money. Two files attachment bank transaction and bank reply.

I was trying to book tickets from Agra Cantt (AGC) - Varanasi Jn (BSB) but booking could not be confirmed due to payment failure.
Money was deducted from my bank account but money has not been refunded yet.
Kindly help me get my refund ASAP.
Booking ID: IXITR[protected]

My ticket was not booked but money was deducted from my bank account. I book ticket on 5th March 2021 but ticket was not booked and money was deducted deducted then i got message from ixigo and that is your ticket is not booked when your money was deducted it’s automatically refund to your account on 12th March 2021 but today is 15th March 2021 and my money is not refunded and the amount of the payment is ₹1363. Here’s my booking ID. IXTR[protected]. Please solve my problem as soon as possible.

Have booked tickets for march 30th, amount has been deducted from my acxount, but did not get the ticket details
Please.find.my ixigo trans details
IXITR[protected]

Refund against following unsuccessful booking is not yet reflected in my credit card account . Pl update the status

1ST Booking

Booking ID: IXITR[protected]
Train Name: Ltt Maq Sup Spl
Travel Date:[protected]

Amount Rs 4345

2nd Booking
Booking ID: IXITR[protected]
Train Name: Ltt Maq Sup Spl
Travel Date:[protected]

Amount Rs 797

From
Francis Lobo
Email : francis.[protected]@hotmail.com ; [protected]