Ixigo Complaints & Reviews

I tried booking a ksrtc bus ticket from Kalpetta to trivandrum on 06/04/21 in ixigo app . After the payment shown successful, money of rs. 589 was debited from account. Thereafter ticket was not confirmed. Money is also not refunded yet.

Apr 10, 2021

Complaint marked as Resolved

Thank u so much, money got refunded yesterday.

Ixigo customer support has been notified about the posted complaint.

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Sir,
I have booked my ticket through ixigo on 5th march having PNR: [protected] and Booking Id: IXITR[protected]. And i have cancelled my ticket on 9th march 2021 but have not received the refund amount in my account till now.
As per the IRCTC customer care representative the refund process have been completed from their side but have been delayed from ixigo side.
Please resolve my issue by refunding the amount as soon as possible.

Regards
Saurav kumar

Aug 12, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2021

Ixigo Customer Care's response Hey,

The refund was processed on 11th April with bank ARN 74332741102110138586307

Let us know via www.ixigo.com/help for further assistance.

Thanks
Team ixigo

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V

Vasanthsmart79

May 8, 2021

When will get my refund amount. The refund amount was process near by 1 month

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Hello,
My name is Arya. On 05/04/2021 at morning I tried to book train from aluva to kota for 18/04/2021 for 2 passengers in ixigo app. After completing the blanks the page got opened for payment gateway on that page I put my mothers upi id [protected]@oksbi and continued the payment after 2-3 minutes the payment got deducted but the booking doesn't get completed. After 15-20 minutes I got a msg from ixigo app in whatsApp that a refund of Rs 4694 is processed and will reflect to your account on 05/04/2021 at 11.But till now the payment not get reflected. I'm sharing you the msg and money debited from my mother's bank account receipt with this msg. This is the second time I'm posting the complaint
I hope you will go through it and resolve my issue as soon as possible
Thanking you
Arya

Aug 12, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Apr 11, 2021

Updated by Aaryasindhu On 08/04/2021, I got a refund of Rs. 4694 to my bank account by ixigo.Thank you consumer complaints.in for helping and resolving my problem. Thanks to ixigo for contacting and returning the refund.

Verified Support

Apr 23, 2021

Ixigo Customer Care's response Hey,

Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued.

Please reach out to us via www.ixig.com/help if not refunded yet.

Thanks
Team ixigo

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Dear sir,
I have booked a ticket from Bangalore to Vizianagaram dated 06/04/2021. Payment was done but ticket was not booked it suddenly closed. Till now the ticket was not confirmed.
Name of the train : YPR HWH FEST SPL
No of train : 02874

Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Apr 23, 2021

Verified Support

Hey,

Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued.

Please reach out to us via www.ixig.com/help if not refunded yet.

Thanks
Team ixigo

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Address: [email protected]

Website: www.ixigo.com

I tried to book a train ticket with ixigo on 5/4/2021 from Vadakara to Ernakulam Junction. The amound of 274 rupees debited from my bank account but booking not successfull and i cant find my failed booking in the app. again i booked the ticket and it was successfull since my previous booking is failure and i lost that amount it didn't refund yet.

Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Apr 23, 2021

Verified Support

Hey,

Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued.

Please reach out to us via www.ixig.com/help if not refunded yet.

Thanks
Team ixigo

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Booked bus ticket through ixigo and debited money twice . Still i did not get any ticket confirmation or refund i must know how i lost my money . Tommorow i have to take journey to hydrabad. Plz ixigo as soon as possible contact with u r partner Le travenues technology pvt ltd which has been collected my Rs 1805 in google pay.

Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Apr 23, 2021

Verified Support

Hey,

Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued.

Please reach out to us via www.ixig.com/help if not refunded yet.

Thanks
Team ixigo

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Address: Kota

I booked train ticket from aluva to kota on 05/04/2021 during the process the amount got deducted as the procedure but after deduction of amount the booking doesn't got complete and I got a msg from ixigo that the amount will get refunded on 05/04/2021 at 11 am but till now the amount is not reflected back to my account

Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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A

Aaryasindhu

Apr 6, 2021

No response till now very disappointed with the app

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Ixigo Customer Care

from Gurugram, Haryana

Apr 23, 2021

Verified Support

Hey,

Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued.

Please reach out to us via www.ixig.com/help if not refunded yet.

Thanks
Team ixigo

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My booking of ticket with order id: IXITR[protected]. The money was deducted on 27/03/2021 later it was cancelled. Yesterday(3/04/2021) was the last day of refund as claimed by ixigo app yet no money was credited to my account. Please look into this.

Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Apr 23, 2021

Verified Support

Hey,

We are unable to see your booking details. The amount is auto-refunded within 7 days if the ticket is not issued.

Please reach out to us via www.ixig.com/help if not refunded yet.

Thanks
Team ixigo

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My money got deducted while iam booking the train ticket from kannur to nizamuddin in 02431 TVM -NZM but my ticket is not booked.
There is no information about failed bookings in ixigo app.
What should I do?
When will I get my refund?

Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Apr 23, 2021

Verified Support

Hey,

The refund was processed on 4th April with bank ARN[protected]

Let us know via www.ixigo.com/help for any further assistance.

Thanks
Team ixigo

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Address: Gurugram

My money got deducted while iam booking the train ticket from kannur to nizamuddin in 02431 TVM -NZM but my ticket is not booked.
There is no information about failed bookings in ixigo app.
What should I do?
When will I get my refund?

UPI transaction ID[protected]
Order id-O4RCVXOLTCZWWZ28R8...

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Hi, this is deep singh. I was booking a ticket from yesvantpur jn to vasco da gama in 07339 Ypr vasco express on 26 Mar 2021.i made payment through my Google pay UPI ID. The amount 5920 was deducted but ticket was not booked. I have not received my refund amount till date. I am attaching the proof of my payment. Kindly reund the amount as soon as possible.

Aug 12, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Apr 04, 2021

Updated by deep8singh My complaint is regarding booking ID-IXITR[protected]. As I mentioned earlier that amount was deducted without ticket booking. I have not received refund till date. Kindly do the needful

Apr 09, 2021

Updated by deep8singh Sir, I have not received the refund amount under booking ID-IXITR[protected]. It is going to be 14 days. Please do the needful.

Apr 10, 2021

Updated by deep8singh Sir. I have not received the refund amount under booking ID-IXITR[protected], payment ID-EABTZ71N20B0A22KDC. It is going to be 16 days.when I get my money back, kindly intimate.

Verified Support

Apr 23, 2021

Ixigo Customer Care's response Hey Deep,

The refund was processed on 12th April with bank ARN[protected]

Please let us know via www.ixigo.com/help for any further assistance.

Thanks
Team ixigo

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Address: Midc, andheri e, mumbai-93

Hi,
This is ranjan while am booking train ticket due to techniques issue amount dedicated from my account to your company name account. Transaction details are mention below, please refund my dedicated amount. Please do the needful.

My Transaction ID

T2103311829073242631277

Paid amount 1982.00 to

Le Travenues Technology Pvt. Ltd

Debited from my account. Transaction date 31 March 6:29 pm.

Thanks
Ranjan

Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Apr 23, 2021

Verified Support

Hey,

Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued.

Please reach out to us via www.ixig.com/help if not refunded yet.

Thanks
Team ixigo

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Dear Sir,
I have tried to book ticket from Gorakhpur to Lucknow and money is deducted from.my bank.accounts two times but ticket is not booked. Please resolve my problem.
Thanks,

Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Apr 23, 2021

Verified Support

Hey,

As checked both the payments were refunded same day with bank ARN[protected] and[protected]

Please let us know for any further assistance.

Thanks
Team ixigo

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I have booked the ticket from hyd to ballery amount debited but ticket not booked please refund the amount.

Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Apr 23, 2021

Verified Support

Hey,

The refund was successful on 2nd April with bank ARN[protected]

Thanks
Team ixigo

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Address: 101/5 krishan nagar dehra dun

Hi

I have booked the train 05005 from IXIGO app then on 1 march i got the message that Train No. 05005 of 31/03/2021 has been cancelled due to unavoidable circumstances.Inconvenience caused is deeply regretted.
When i check with booking partner IXIGO they said no need to cancel the ticket you will get full refund in 7 seven days after the journey date

But on the day of traveling 31/03/2021 at 4.55 pm i got the message
Train No.05005 of 31/03/2021 cancelled earlier has been restored now
Now they are showing train is not cancel and I am not eligible for refund
After that when I trying to file TDR from your app it is giving error
Now Ixigo is not giving my refund

Could you please let us know how can i claim the refund

My pnr number is PNR-[protected]

Trn:05005
Thanks
Anshu

Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Apr 1, 2021

Verified Support

Hey Anshu,

We are getting this checked and will get back to you with an update within 48 hours.

Thanks
Team ixigo

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Ixigo Customer Care's response, Apr 2, 2021

Verified Support

Hey Anshu,

As checked TDR is already filed for this PNR. IRCTC takes 60-90 days to accept/reject the TDR filed.

Kindly wait for the shared timeline.

Thanks
Team ixigo

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Dear sir
Yesterday I was booking train ticket of 7 April 2021, train is 03483, from Bhagalpur To Aligarh.
I paid 580 rupees by paytm, but after payment did not open the ixigo site.
Therefore ticket could not generated.
I request humbly sir please return my money.

Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Apr 1, 2021

Verified Support

+1

Hey,

Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/help in case not refunded within the shared timeline. We're looking forward to your response.

Thanks
Team ixigo

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I used my mother mobile # and now i cant remove it from my account ([protected]@hotmail.com) i cannot and should not use it or receive any confirmation on this mobile, only on my email ... it should be for all customers ability to be able to remove, modify, edit any profile information such as email used, mobile removal and no use, instead of forcing its use, since i dont own one such phone, sad ...

Aug 12, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2021

Ixigo Customer Care's response Hey,

You can update the contact number and email address from ixigo app. Please note that the contact number and email address should not be registered already and should be fresh.

Thanks
Team ixigo

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I was doing my bus booking from Lucknow to allahabad. Firstly I did the transaction through UPI mode and the amount got deducted but the ticket was not booked... So, secondly when I did the transaction through card the ticket got booked...
The amount which got deducted through UPI mode has not returned back into my account... I need the refund back.. because the amount got deducted through UPI and the ticket was also not booked so kindly refund the amount.
I am attaching the details of my bank account which shows that the amount was deducted from my account and the ticket was not booked.
Kindly, resolve this matter fast and refund my money.

Jul 29, 2021

Complaint marked as Resolved

I received my amount

Ixigo customer support has been notified about the posted complaint.

Mar 30, 2021

Updated by Shivani2403 Kindly resolve my complaint fast

Verified Support

Apr 01, 2021

Ixigo Customer Care's response Hey Shivani,

We are sorry for the inconveninece. The refund for the failed booking will be credited to the payment source within the next 7 days.

Thanks
Team ixigo

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I

IPradeep

Apr 18, 2021

I have booked a train ticket from ludhiana to faridabad through my paytm bank Rs 772/- was deducted on 1st April 2021 neither I got ticket nor refund till today th 18th day of August kindly refund the money asap
Thanks &regards

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I had booked my train ticket from Salem to MGR chennai central which costs of Rs.785. But unfortunately amount had been deducted without the ticket confirmation. The message says that the ticket booking not confirmed due to the payment failure. I request IXIGO to refund my amount of rupees 785 as soon as possible
I had attached the proof for your further reference.

Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2021

Ixigo Customer Care's response Hey Bharath,

The refund is processed successfully today and should reflect within the next 7 days.

Thanks
Team ixigo

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Address: Delhi

Dear sir

My name is rohit singh last Sunday I book 4 train ticket delhi to Lucknow but ticket not booked and payment is done.

I payment online banking please tell me who I return my money my amount is Rs 1224/- DTD 28/03/2021 time morning.

Name -rohit singh [protected]
My Email id - [protected]@gmail.co
User id - Rohit_9711

Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2021

Ixigo Customer Care's response Hey,

As checked, we did not receive your payment for INR 1224 and the status is failed. If debited, the amount should be auto reversed within 7 days.

Please also clarify on this with your bank once.

Thanks
Team ixigo

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