Submit a Complaint
Claimed

Ixigo Complaints & Reviews

www.ixigo.com
3.4
Updated: Nov 15, 2025
Complaints 2426
Resolved
1520
Unresolved
906
Good! Ixigo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ixigo step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Ixigo

Having problems with Ixigo?

File a complaint and get it resolved by Ixigo customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Railways
Ixigo

Ixigo reviews & complaints page 44

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
K
Kiranvv10
Feb 19, 2021
Resolved
Report
Copy
Resolved

Sir i was booking ticket today.payment made successfully through google pay of rupees 70. But then i didn't got any update about ticket. There is no ticket booking showing in ixigo no pending and failed transactions. Sir please helpme
+1 photos
Aug 6, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
View replies
Dear Customer,

The refund for the mentioned transaction is successful today and should be credited within the next 7 days.

Thanks
Team ixigo
Reply
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    ayushi_bansal
    Feb 19, 2021
    Resolved
    Report
    Copy
    Resolved

    Website: www.ixigo.com

    I booked four tickets to jaipur in train 04195. In between the process, the transaction was done but the status shows booking pending. I haven't received a refund yet.
    Order id- IXITR[protected]
    Aug 6, 2021
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    View replies
    Hey,

    Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

    You can reach out to us via www.ixigo.com/help for further assistance.

    Thanks
    Team ixigo
    Reply
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      M
      Madhu1156
      Feb 19, 2021
      Resolved
      Report
      Copy
      Resolved

      Address: Vizag

      I was booking train ticket today payment was done successfully through PhonePe of amount 422 rs but then I didn’t got any update about ticket like pending/ failed transaction intact no information about my booking even message or mail I attached screenshot of my transaction plz help me to get refund amount
      +1 photos
      Aug 6, 2021
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      View replies
      Hey,

      Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

      You can reach out to us via www.ixigo.com/help for further assistance.

      Thanks
      Team ixigo
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        P
        Pramodpdp
        Feb 19, 2021
        Report
        Copy

        Sir
        Payment successful done but Train tickets not booked
        +1 photos
        Ixigo customer support has been notified about the posted complaint.
        View replies
        No refunds received
        Reply
        Hey,

        Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

        You can reach out to us via www.ixigo.com/help for further assistance.

        Thanks
        Team ixigo
        Reply
        Helpful
        Found this helpful?
        2 Comments
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Shivsinghisking
          Feb 18, 2021
          Report
          Copy

          I shivam singh booked my railway bookings
          On 14 January and 07 February for which i didn't receive any refunds in my personal account.
          Need help
          +2 photos
          Ixigo customer support has been notified about the posted complaint.
          Feb 22, 2021
          Updated by Shivsinghisking           Kindly help me
          View replies
          Dear Customer,

          Please refer below:

          IXITR[protected]: Refunded on 18th Jan with bank ARN [protected]
          IXITR[protected]: Refunded on 10th Feb with bank ARN [protected]

          Request you to kindly call your bank customer care for further assistance and do check your account statement

          Thanks
          Team ixigo
          Reply
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            arunkumarjain2016
            from Bengaluru, Karnataka
            Feb 17, 2021
            Report
            Copy

            My ticket not booked for 02925 for 19.02.2021 but RS 4888.00 deducted from my credit card on 17.02.2021.
            Code EI2229 at Le Travenues technolog Gurgaon
            Ixigo customer support has been notified about the posted complaint.
            View replies
            Hey,

            Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

            You can reach out to us via www.ixigo.com/help for further assistance.

            Thanks
            Team ixigo
            Reply
            arunkumarjain2016's [Complaint's author] reply, Mar 8, 2021
            Amount yet not received in my account till date
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              V
              Vinod Kumar Kammari
              from Malkajgiri, Telangana
              Feb 17, 2021
              Report
              Copy

              While making payment redirect to phone pe than the application page shown as the try again and no track for failed books.
              +1 photos
              Ixigo customer support has been notified about the posted complaint.
              View replies
              Hey,

              Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued.

              You can reach out to us via www.ixigo.com/help for further assistance.

              Thanks
              Team ixigo
              Reply
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                P
                POORNIMA S PILLAI
                from Bengaluru, Karnataka
                Feb 17, 2021
                Report
                Copy

                Address: THEKKEULLAMMALA HOUSE,PERUMPETTY P O

                I tried to book a ticket. Amount is deducted from my account but booking was unsuccessful. Deducted amount is not added to my account till now.
                +1 photos
                Ixigo customer support has been notified about the posted complaint.
                View replies
                Hey,

                Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued.

                You can reach out to us via www.ixigo.com/help for further assistance.

                Thanks
                Team ixigo
                Reply
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  Z
                  zenfonemani
                  Feb 16, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  1. I booked a ticket for 02 person in train no 02621, but it failed ..

                  2. Refund was initiated on 8 feb 2021

                  3. It says ammount will be refunded in 7 days.

                  So far the refund amount has not been credited in my account..

                  And i didn't receive ARN reference number also

                  Request you to kindly revert back on status of my refund amount at the earliest.

                  Regards

                  Manikandan S
                  +1 photos
                  Feb 17, 2021
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    J
                    Jase152101
                    from Nathana, Punjab
                    Feb 16, 2021
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: Near canal colony ward no-1, Gidderbaha

                    I had book my ticket from azamgarh to delhi date[protected]my total amount of ticket -959 i had confirmed my ticket[protected]but i had check my balance in my account two time 959 rupee deducted in my account so refund my extra 959 rupess
                    Thanks
                    +1 photos
                    Feb 16, 2021
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      K
                      kayamraza1987
                      Feb 14, 2021
                      Report
                      Copy

                      Address: mig 6 sf barra 4 kanpur

                      I was booking train tickets today payment was successfully done through google pay of amount rs.826.But then i didn't got any update about ticket. there is no ticket booked showing in ixigo no pending failed transaction is there. please help me to get refund amount.

                      ixigo.[protected]@hdfcbank

                      ref No.[protected]
                      Ixigo customer support has been notified about the posted complaint.
                      View replies
                      Hey,

                      The amount is auto refunded for failed bookings within 7 days.

                      Let us know via www.ixigo.com/help for further assistance.

                      Thanks
                      Team ixigo
                      Reply
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        E
                        Eric Barla
                        Feb 14, 2021
                        Report
                        Copy

                        Money has been deducted from my account for train ticket but successful Payment not showing, I didn't get any pnr also
                        +2 photos
                        Ixigo customer support has been notified about the posted complaint.
                        View replies
                        Hey,

                        The amount is auto refunded for failed bookings within 7 days.

                        Let us know via www.ixigo.com/help for further assistance.

                        Thanks
                        Team ixigo
                        Reply
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Saiteja dasari 22
                          Feb 13, 2021
                          Report
                          Copy

                          Sir, Myself Saiteja from guntur (Andhra pradesh ) I tried to book a ticket from Renigunta to Vijayawada on Feb 13 2021 on the name of D. Srinivasa rao. After completion of online transfer through gpay with an amount of rs. 680.I didn't receive any further information regarding my bookings or ticket.So please refund my amount that has been deducted
                          Ixigo customer support has been notified about the posted complaint.
                          View replies
                          Hey,

                          The amount is auto refunded for failed bookings within 7 days.

                          Let us know via www.ixigo.com/help for further assistance.

                          Thanks
                          Team ixigo
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            D
                            drrajeshpk
                            Feb 11, 2021
                            Report
                            Copy

                            Address: Beed

                            Please do needful.
                            +2 photos
                            Ixigo customer support has been notified about the posted complaint.
                            View replies
                            Dear Customer,

                            The mentioned transaction was refunded on 20th January with bank ARN[protected].

                            Request you to please check your account statement or connect with your bank customer care for assistance.

                            Thanks
                            Team ixigo
                            Reply
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              R
                              rakeshchavhan
                              from Pune, Maharashtra
                              Feb 9, 2021
                              Report
                              Copy

                              Address: 2nd Floor, Veritas Building, Sector 53, Golf Course Road, Gurgaon - 122002 - INDIA
                              Website: Ixigo

                              I'm booking with ixigo railways on date of 31/01/2021 than diducted my 4066$ amout & booking failed
                              After 10 days i disn't found my diducted amount...i'm send my diducrion details
                              Booking ID - IXITR[protected]
                              Bank ARN30005110311031082377753
                              +1 photos
                              Ixigo customer support has been notified about the posted complaint.
                              View replies
                              Hey,

                              As checked the refund is already successful with the mentioned ARN number. Request you to kindly connect with your bank customer care if the refund is not yet credited.

                              Thanks
                              Team ixigo
                              Reply
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                R
                                rakeshchavhan
                                from Pune, Maharashtra
                                Feb 9, 2021
                                Report
                                Copy

                                Address: 2nd Floor, Veritas Building, Sector 53, Golf Course Road, Gurgaon - 122002

                                Kalyan Jn (KYN) - Chhapra (CPR) train booking did not get confirmed. Booking ID: IXITR[protected]
                                My refund amount is 4066 $
                                booking date is[protected]
                                ARN30005110311031082377753
                                Ixigo customer support has been notified about the posted complaint.
                                View replies
                                Hey,

                                We are unable to see your booking details, request you to kindly reach out to us via www.ixigo.com/help for assistance.

                                Thanks
                                Team ixigo
                                Reply
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  Sanju949
                                  Feb 8, 2021
                                  Report
                                  Copy

                                  Address: Chennai

                                  I book tickets regularly from your app and this time it shows booking successful but shows pending status
                                  +1 photos
                                  Ixigo customer support has been notified about the posted complaint.
                                  View replies
                                  Hey,

                                  As checked the refund was successful on 8th Feb with bank ARN 30004610401039219220201

                                  The refund may take upto 7 days for refund.

                                  Thanks
                                  Team ixigo.
                                  Reply
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    M
                                    Mdshanawaz Alam
                                    from Ghumarwin, Himachal Pradesh
                                    Feb 8, 2021
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    I book a train ticket on 24 January and cancelled my ticket on 25 January, I didn't get my refund but they are showing of refund is completed
                                    When I call in IRCTC helpline said that refund is get but they are telling that ask your bank for money,
                                    But bank tell us that the money is not come yet
                                    And ARN no. is not get and
                                    PNR no.[protected]

                                    I hope u will understand my problem and I hope u will accept my complaint
                                    As soon as possible my refund get soon
                                    +1 photos
                                    Aug 13, 2021
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 10, 2021
                                    Ixigo Customer Care's response                                     Hey,

                                    As checked the refund was successful on 27th Jan with bank ARN[protected] for INR 1480.00

                                    Request you to kindly connect with your bank customer care for assistance if not refunded yet.

                                    Thanks
                                    Team ixigo
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      P
                                      pankajst
                                      from Burla, Odisha
                                      Feb 7, 2021
                                      Report
                                      Copy

                                      I am booking for lkr to rjpb on dated 7.2.2021 for journey date 18.2.2021. My money deducted txr I'd is T2102071135469127631825 by payphone. UTR no. Is[protected]. Kindly revert this money.
                                      +1 photos
                                      Ixigo customer support has been notified about the posted complaint.
                                      View replies
                                      Hey,

                                      The amount is auto refunded for failed bookings within 7 days.

                                      Let us know via www.ixigo.com/help for further assistance.

                                      Thanks
                                      Team ixigo
                                      Reply
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        A
                                        Arbhijay Saha_70
                                        from Dam Dam, West Bengal
                                        Feb 6, 2021
                                        Report
                                        Copy

                                        Address: ​ixigo, 2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon, Haryana, 122002

                                        Hello sir/maa'am

                                        Yesterday i have tried to book my train ticket through ixigo app but my amount got debited from my account and ticket not booked. How can i get get refund of that amount?
                                        I'm attaching screen shot of my order i'd for details verification.
                                        +1 photos
                                        Ixigo customer support has been notified about the posted complaint.
                                        View replies
                                        Hey,

                                        The amount is auto refunded for failed bookings within 7 days.

                                        Let us know via www.ixigo.com/help for further assistance.

                                        Thanks
                                        Team ixigo
                                        Reply
                                        Helpful
                                        Found this helpful?
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Southern Railway
                                          1
                                          (745)
                                          ItzCash Card
                                          4.1
                                          (225)
                                          Indian Railways
                                          1.3
                                          (6289)