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Updated: Nov 15, 2025
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Ixigo reviews & complaints page 42

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M
Maitriyem
Mar 12, 2021
Resolved
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Resolved

Money has not been refunded on my two booking IDs IXITR[protected] and IXITR[protected] dated 27 February, 2021 .The money was to be automatically refunded by the 6 of March, 2021 but it is not the case yet. It's the 12 of March, 2021 . Kindly resolve the issue at the earliest or we have to stop using your service (IXIGO) with an unsatisfactory note.
Aug 9, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
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Dear Customer,

We are unable to check this since your booking details are hidden. You can reach out to us via www.ixigo.com/help for further assistance.

Thanks
Team ixigo
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Maitriyem's [Complaint's author] reply, Mar 19, 2021
I have not received my refund yet.
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    S
    Sanjay Karmankar
    Mar 11, 2021
    Resolved
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    Resolved

    Address: Nerul, Navi Mumbai

    Dear sir,

    On 8th March 2021, I booked ticket from Dhamangaon to Mumbai of dated: 10.04.2021. payment successfully deducted from my account of Rs. 1950.00, But ticket not booked. Also the deducted amount not refunded in my account. Also attached a receipt for your reference.

    Kindly to needful and refund my deducted amount.

    Regards,
    Prakash Karmankar
    +1 photos
    Mar 12, 2021
    Complaint marked as Resolved 
    Email id: [email protected] Mobile no. 9324435379 Kindly solve the issue and refund the amount ASAP.
    Ixigo customer support has been notified about the posted complaint.
    Mar 12, 2021
    Updated by Sanjay Karmankar     Dear sir,

    On 8th March 2021, I booked ticket from Dhamangaon to Mumbai of dated: 10.04.2021. payment successfully deducted from my account of Rs. 1950.00, But ticket not booked. Also the deducted amount not refunded in my account. Also attached a receipt for your reference.

    Kindly to needful and refund my deducted amount.

    Kindly contact me on the below details. Mb

    Email id: [protected]@gmail.com
    Mobile no. [protected]

    Regards,
    Prakash Karmankar

    Mar 12, 2021
    Updated by Sanjay Karmankar     Hi ixigoer,

    Sorry! Your train booking could not be completed as the payment did not go through in time. A refund of Rs. 1950 has been processed and should reflect in your bank account by 09 Mar 2021, 23:00.

    Thank you,
    Team ixigo
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      S
      Sanjay Karmankar
      Mar 11, 2021
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      Payment successful but Train ticket not booked and no refunds received
      +1 photos
      Ixigo customer support has been notified about the posted complaint.
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      Dear Customer,

      Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. You can reach out to us via www.ixigo.com/help for further assistance.

      Thanks
      Team ixigo
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        A
        Anand Gupta1202
        Mar 11, 2021
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        My PNR CWRKVH had been cancelled by Indigo and they said they have refunded to MYSTIFLY consulting on July 2020. I have booked through IXIGO and till now I have not got any kind of refund from them . Please help me get my refund as soon as possible
        +1 photos
        Ixigo customer support has been notified about the posted complaint.
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        Hey Anand,

        Please note that the refund for mentioned booking ID was initiated in December 2020 but failed due to the transaction being older than 6 months.

        Please share the bank account details by replying to the email sent to you on your registered email address so that we can have manual refund processed.

        Thanks
        Team ixigo
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          D
          Dany111111
          Mar 10, 2021
          Resolved
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          Resolved

          I have booked tickets from Chirala to Vijayawada jn in ixigo. Money deducted from Phonepe and didn't get tickets or any confirmation about my booking
          Aug 13, 2021
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          Verified Support
          Mar 17, 2021
          Ixigo Customer Care's response           Dear Customer,

          Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. You can reach out to us via www.ixigo.com/help for further assistance.

          Thanks
          Team ixigo
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            R
            Ramkumar Banoth
            Mar 10, 2021
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            Dear Sir,

            This is with regard to the refund of my tatkal ticket cancellation,
            Sir, my ticket has not confirmed on 26th February-21 and at the same time I yet receive refund amount on same as on date for PNR : [protected], hence request you to please refund my money at the earliest.

            Regards
            Ram
            +1 photos
            Ixigo customer support has been notified about the posted complaint.
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            Dear Customer,

            Please note that the refund for INR 480 was successful on 16th March with bank ARN 75105171076000267900631 and shall be credited to the payment source within 7 days.

            Thanks
            Team ixigo
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              M
              Mr Prasadyoio
              Mar 9, 2021
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              Address: Gurugram
              Website: Safari

              Airline refundedRs 5667.00 to ixigo a/c on28 Feb vide cancel passenger pnrW7173Y.But ixigo credited Rs 1645.00 in my a/c.A what’s app chat with SpiceJet says amount credited to agencyforRs 5667.00.Rest amount still not refunded after several intimations.That’s why lodging complain.
              Ixigo customer support has been notified about the posted complaint.
              View replies
              Dear Customer,

              The shared PNR W7173Y is invalid, please reach out to us via the customer support number mentioned on your ixigo Eticket for assistance.

              Thanks
              Team ixigo
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                M
                Mr Prasadyoio
                Mar 8, 2021
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                Booking is [protected] SpiceJet cancell passenger Parwati Devi PNR W7173Y refunded Rs 5667 in your agency a/c but u credited1645.A chat message from airline clearly shows that Rs5667has been credited in agency a/c.This clearly showsairline not deducted any more charges.Hence initiate my rest amount otherwise matter wii be subjudice. Take action urgently.
                Ixigo customer support has been notified about the posted complaint.
                View replies
                Hey,

                The shared PNR is incorrect and the booking ID is hidden. Please share the correct details or reach out to us via our customer support number available on your Eticket.

                Thanks
                Team ixigo
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                  N
                  nishadnishu3
                  Mar 7, 2021
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                  I booking a train ticket in ixigo app .but the booking is failed but my money is deducted to the bank account 250 .i want to refund my money
                  +1 photos
                  Ixigo customer support has been notified about the posted complaint.
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                  Hey,

                  We have not received the payment for the shared booking as the payment was failed. Please check with your bank if the amount was debited and not yet reversed.

                  Thanks
                  Team ixigo
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                    S
                    sanketsayal
                    from Delhi, Delhi
                    Mar 5, 2021
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                    I have a ixigo account with mail [protected]@gmail.com. Recently i tried to book the ticket and the money got debited but before entering my irctc password the app crashed and the booking wasnt successful. so please help me. how can i get my money back?
                    Ixigo customer support has been notified about the posted complaint.
                    View replies
                    Hey,

                    Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

                    You can reach out to us via www.ixigo.com/help for further assistance.

                    Thanks
                    Team ixigo
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                      N
                      Nikumbh Abhishek
                      from Noida, Uttar Pradesh
                      Mar 4, 2021
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                      I am doing ticket for Rajendra Nagar Patna to jharsuguda in train south Bihar on 24 February amount of 820 rupee's cut but till not returned. Plz do needful help.
                      +1 photos
                      Ixigo customer support has been notified about the posted complaint.
                      View replies
                      Hey,

                      Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

                      You can reach out to us via www.ixigo.com/help for further assistance.

                      Thanks
                      Team ixigo
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                        C
                        Chef Harpreet Singh
                        from Bengaluru, Karnataka
                        Mar 3, 2021
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                        Address: bakes n grills, shop no. 13, bisrakh

                        I had booked my ticket yesterday from ixigo thru upi. they payment has made but i didnot recieved any ticket from the ixigo app. nor my money is refund.
                        +1 photos
                        Ixigo customer support has been notified about the posted complaint.
                        View replies
                        Hey,

                        Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

                        You can reach out to us via www.ixigo.com/help for further assistance.

                        Thanks
                        Team ixigo
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                          M
                          Mohan Rasu
                          from Panruti, Tamil Nadu
                          Mar 3, 2021
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                          [protected] call me I will tell the details fully
                          Ixigo customer support has been notified about the posted complaint.
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                          Hey Mohan,

                          We are unable to see your details. Please reach out to us via www.ixigo.com/help for assistance.

                          Thanks
                          Team ixigo
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                            R
                            Raijib070809
                            from Ghumarwin, Himachal Pradesh
                            Mar 2, 2021
                            Resolved
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                            Resolved

                            Address: 2nd floor, Veritas Building, Golf Course Road, behind Ibis Hotel, DLF Phase 5, Sector 53, Haryana 122002

                            I have booked a ticket from ixigo on 21 feb but after payment it get cancelled due to forget password . Then i recived a message of refund saying my refund have initiated and will show in my account within 7 days. I have waited till 28 feb but I have not received any refund . Also now they are showing to contact to bank but not giving transaction ID .
                            My booking id wasIXITR[protected]
                            I want full information about the transaction from ixigo side
                            For further process contact on
                            [protected]@gmail.com
                            +1 photos
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 03, 2021
                            Ixigo Customer Care's response                             Hey,

                            Please note that the refund for the shared booking ID was successful on 21 Feb with bank ARN[protected]. Please check your bank statement or connect with your bank customer care.

                            Thanks
                            Team ixigo
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                              S
                              Salman rower
                              Mar 2, 2021
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                              Address: Roorkee
                              Website: [email protected]

                              I have a booking a train 1 march 2021 11:30 am payment debited my bank account but ticket not booked. Sir please refund my payment
                              +1 photos
                              Ixigo customer support has been notified about the posted complaint.
                              Mar 02, 2021
                              Updated by Salman rower                               Money deducted but ticket not booked

                              View replies
                              Hey,

                              The first booking was failed as we did not receive any payment. If the amount is debited for your account it should be reversed by your bank within 7 days.

                              Thanks
                              Team ixigo
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                                S
                                sndgc
                                Mar 1, 2021
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                                Hi,

                                I have been calling since January. Every customer executive is telling me that within 7 days my money will be refunded (booking id IF[protected]) but all are lies. You ask me to call airlines and airlines are telling me ask Ixigo, whom you have paid to. I have records of each and everything.

                                This is last warning from my side. If I don't receive my refund within a week. I'm going to share all on social media and review your app on google store accordingly. In addition, I will also file a case in consumer court as I have read your FAQ's it is mentioned there that within 15 days I will get my refund back.

                                I don't want all this but you are forcing me to do so.

                                Regards,
                                Ixigo customer support has been notified about the posted complaint.
                                View replies
                                Hey,

                                The booking details are hidden, could you please share the screenshot of the booking ID? We will check and assist.

                                Thanks
                                Team ixigo
                                Reply
                                Trip id: IF[protected]
                                Booking id =[protected]
                                PNR= J74H5
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                                  B
                                  Bm Ananya
                                  from Ghumarwin, Himachal Pradesh
                                  Mar 1, 2021
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                                  I was booking tickets for train no-02815, but my ticket was not confirmed though, payment was successful on date 25th January 2021 at 11.30 am. I raised a dispute still I didn't get back my money.
                                  +1 photos
                                  Ixigo customer support has been notified about the posted complaint.
                                  View replies
                                  Hey,

                                  Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

                                  You can reach out to us via www.ixigo.com/help for further assistance.

                                  Thanks
                                  Team ixigo
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                                    A
                                    anupamaheg
                                    from Bengaluru, Karnataka
                                    Feb 28, 2021
                                    Resolved
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                                    Resolved

                                    Today I have booked a train ticket from talaguppa to mysore (karnataka) the amount got deducted and booking was not confirmed..even helpline number also not finding.
                                    Aug 5, 2021
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 02, 2021
                                    Ixigo Customer Care's response                                     Hey,

                                    Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

                                    You can reach out to us via www.ixigo.com/help for further assistance.

                                    Thanks
                                    Team ixigo
                                    View replies
                                    Resolved tq u
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                                      P
                                      Panchalmk1
                                      from Ahmedabad, Gujarat
                                      Feb 26, 2021
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                                      Dear sir,

                                      Today, i have booked 2 tickets from ixigo train application then i choose upi payment and made patment of 427 rs . Which PhonePe transactions us attched here pls do needful.

                                      Regards
                                      Mayur panchal
                                      [protected]
                                      +1 photos
                                      Ixigo customer support has been notified about the posted complaint.
                                      View replies
                                      Hey,

                                      Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

                                      You can reach out to us via www.ixigo.com/help for further assistance.

                                      Thanks
                                      Team ixigo
                                      Reply
                                      Please initial refund
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                                        K
                                        Kishor Kumar Tiwari
                                        from Ghumarwin, Himachal Pradesh
                                        Feb 26, 2021
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                                        Address: Vadodara

                                        Sir/Madam, good afternoon. As you know that Train no 09083 (Booked from BRC-PPTA Dated 14/06/2021) has been canceled and amount of booking for e ticket through IXIGO has not been released/refunded yet in my account so I can get a new ticket in some other train. Kindly acknowledge the receipt and refund the amount as soon as possible. Thanking you.
                                        Ixigo customer support has been notified about the posted complaint.
                                        View replies
                                        Hey Kishor,

                                        Please note that the refund of the ticket fare for fully canceled trains is automatically processed within 7 days from the date of travel.

                                        Please reach out to us via www.ixigo.com/help.

                                        Thanks
                                        Team ixigo
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