Submit a Complaint
Claimed

Ixigo Complaints & Reviews

www.ixigo.com
3.4
Updated: Nov 15, 2025
Complaints 2428
Resolved
1521
Unresolved
907
Good! Ixigo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ixigo step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Ixigo

Having problems with Ixigo?

File a complaint and get it resolved by Ixigo customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Railways
Ixigo

Ixigo reviews & complaints page 42

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
M
Mahisamuel
Mar 14, 2021
Resolved
Report
Copy
Resolved

I have booked tickets through ixigo for train no. 0263( PNR [protected] )on December 03 2020. Since the train is cancelled by Railways, the refund money is not credited to my account till now. So kindly do the needful.
Aug 9, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
View replies
Dear Customer,

the PNR shared is hidden and hence we are unable to check and assist. You can reach out to us via www.ixigo.com/help for further assistance.

Thanks
Team ixigo
Reply
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    M
    Maitriyem
    Mar 12, 2021
    Resolved
    Report
    Copy
    Resolved

    I booked my two tickets from Moradabad to Danapur twice dated 27 February, 2021 but the bookings failed though the money was deducted on the both of them respectively. Booking IDs are (1) IXITR[protected] IXITR[protected] . It was said to be automatically refunded by 6 of March but it is not the case yet. It's the 12th of March, 2021. Kindly resolve the issue at the earliest or we have to stop using your service with an unsatisfactory note.
    Aug 9, 2021
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    View replies
    Dear Customer,

    We are unable to check and advise as your booking IDs are hidden. You can reach out to us via www.ixigo.com/help for further assistance.

    Thanks
    Team ixigo
    Reply
    Maitriyem's [Complaint's author] reply, Mar 19, 2021
    I have not received my refund yet.
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      M
      Maitriyem
      Mar 12, 2021
      Resolved
      Report
      Copy
      Resolved

      Money has not been refunded on my two booking IDs IXITR[protected] and IXITR[protected] dated 27 February, 2021 .The money was to be automatically refunded by the 6 of March, 2021 but it is not the case yet. It's the 12 of March, 2021 . Kindly resolve the issue at the earliest or we have to stop using your service (IXIGO) with an unsatisfactory note.
      Aug 9, 2021
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      View replies
      Dear Customer,

      We are unable to check this since your booking details are hidden. You can reach out to us via www.ixigo.com/help for further assistance.

      Thanks
      Team ixigo
      Reply
      Maitriyem's [Complaint's author] reply, Mar 19, 2021
      I have not received my refund yet.
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Sanjay Karmankar
        Mar 11, 2021
        Resolved
        Report
        Copy
        Resolved

        Address: Nerul, Navi Mumbai

        Dear sir,

        On 8th March 2021, I booked ticket from Dhamangaon to Mumbai of dated: 10.04.2021. payment successfully deducted from my account of Rs. 1950.00, But ticket not booked. Also the deducted amount not refunded in my account. Also attached a receipt for your reference.

        Kindly to needful and refund my deducted amount.

        Regards,
        Prakash Karmankar
        +1 photos
        Mar 12, 2021
        Complaint marked as Resolved 
        Email id: [email protected] Mobile no. 9324435379 Kindly solve the issue and refund the amount ASAP.
        Ixigo customer support has been notified about the posted complaint.
        Mar 12, 2021
        Updated by Sanjay Karmankar         Dear sir,

        On 8th March 2021, I booked ticket from Dhamangaon to Mumbai of dated: 10.04.2021. payment successfully deducted from my account of Rs. 1950.00, But ticket not booked. Also the deducted amount not refunded in my account. Also attached a receipt for your reference.

        Kindly to needful and refund my deducted amount.

        Kindly contact me on the below details. Mb

        Email id: [protected]@gmail.com
        Mobile no. [protected]

        Regards,
        Prakash Karmankar

        Mar 12, 2021
        Updated by Sanjay Karmankar         Hi ixigoer,

        Sorry! Your train booking could not be completed as the payment did not go through in time. A refund of Rs. 1950 has been processed and should reflect in your bank account by 09 Mar 2021, 23:00.

        Thank you,
        Team ixigo
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Sanjay Karmankar
          Mar 11, 2021
          Report
          Copy

          Payment successful but Train ticket not booked and no refunds received
          +1 photos
          Ixigo customer support has been notified about the posted complaint.
          View replies
          Dear Customer,

          Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. You can reach out to us via www.ixigo.com/help for further assistance.

          Thanks
          Team ixigo
          Reply
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            Anand Gupta1202
            Mar 11, 2021
            Report
            Copy

            My PNR CWRKVH had been cancelled by Indigo and they said they have refunded to MYSTIFLY consulting on July 2020. I have booked through IXIGO and till now I have not got any kind of refund from them . Please help me get my refund as soon as possible
            +1 photos
            Ixigo customer support has been notified about the posted complaint.
            View replies
            Hey Anand,

            Please note that the refund for mentioned booking ID was initiated in December 2020 but failed due to the transaction being older than 6 months.

            Please share the bank account details by replying to the email sent to you on your registered email address so that we can have manual refund processed.

            Thanks
            Team ixigo
            Reply
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              D
              Dany111111
              Mar 10, 2021
              Resolved
              Report
              Copy
              Resolved

              I have booked tickets from Chirala to Vijayawada jn in ixigo. Money deducted from Phonepe and didn't get tickets or any confirmation about my booking
              Aug 13, 2021
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              Verified Support
              Mar 17, 2021
              Ixigo Customer Care's response               Dear Customer,

              Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. You can reach out to us via www.ixigo.com/help for further assistance.

              Thanks
              Team ixigo
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                R
                Ramkumar Banoth
                Mar 10, 2021
                Report
                Copy

                Dear Sir,

                This is with regard to the refund of my tatkal ticket cancellation,
                Sir, my ticket has not confirmed on 26th February-21 and at the same time I yet receive refund amount on same as on date for PNR : [protected], hence request you to please refund my money at the earliest.

                Regards
                Ram
                +1 photos
                Ixigo customer support has been notified about the posted complaint.
                View replies
                Dear Customer,

                Please note that the refund for INR 480 was successful on 16th March with bank ARN 75105171076000267900631 and shall be credited to the payment source within 7 days.

                Thanks
                Team ixigo
                Reply
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  M
                  Mr Prasadyoio
                  Mar 9, 2021
                  Report
                  Copy

                  Address: Gurugram
                  Website: Safari

                  Airline refundedRs 5667.00 to ixigo a/c on28 Feb vide cancel passenger pnrW7173Y.But ixigo credited Rs 1645.00 in my a/c.A what’s app chat with SpiceJet says amount credited to agencyforRs 5667.00.Rest amount still not refunded after several intimations.That’s why lodging complain.
                  Ixigo customer support has been notified about the posted complaint.
                  View replies
                  Dear Customer,

                  The shared PNR W7173Y is invalid, please reach out to us via the customer support number mentioned on your ixigo Eticket for assistance.

                  Thanks
                  Team ixigo
                  Reply
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    M
                    Mr Prasadyoio
                    Mar 8, 2021
                    Report
                    Copy

                    Booking is [protected] SpiceJet cancell passenger Parwati Devi PNR W7173Y refunded Rs 5667 in your agency a/c but u credited1645.A chat message from airline clearly shows that Rs5667has been credited in agency a/c.This clearly showsairline not deducted any more charges.Hence initiate my rest amount otherwise matter wii be subjudice. Take action urgently.
                    Ixigo customer support has been notified about the posted complaint.
                    View replies
                    Hey,

                    The shared PNR is incorrect and the booking ID is hidden. Please share the correct details or reach out to us via our customer support number available on your Eticket.

                    Thanks
                    Team ixigo
                    Reply
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      N
                      nishadnishu3
                      Mar 7, 2021
                      Report
                      Copy

                      I booking a train ticket in ixigo app .but the booking is failed but my money is deducted to the bank account 250 .i want to refund my money
                      +1 photos
                      Ixigo customer support has been notified about the posted complaint.
                      View replies
                      Hey,

                      We have not received the payment for the shared booking as the payment was failed. Please check with your bank if the amount was debited and not yet reversed.

                      Thanks
                      Team ixigo
                      Reply
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        sanketsayal
                        from Delhi, Delhi
                        Mar 5, 2021
                        Report
                        Copy

                        I have a ixigo account with mail [protected]@gmail.com. Recently i tried to book the ticket and the money got debited but before entering my irctc password the app crashed and the booking wasnt successful. so please help me. how can i get my money back?
                        Ixigo customer support has been notified about the posted complaint.
                        View replies
                        Hey,

                        Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

                        You can reach out to us via www.ixigo.com/help for further assistance.

                        Thanks
                        Team ixigo
                        Reply
                        Reply
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          N
                          Nikumbh Abhishek
                          from Noida, Uttar Pradesh
                          Mar 4, 2021
                          Report
                          Copy

                          I am doing ticket for Rajendra Nagar Patna to jharsuguda in train south Bihar on 24 February amount of 820 rupee's cut but till not returned. Plz do needful help.
                          +1 photos
                          Ixigo customer support has been notified about the posted complaint.
                          View replies
                          Hey,

                          Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

                          You can reach out to us via www.ixigo.com/help for further assistance.

                          Thanks
                          Team ixigo
                          Reply
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            C
                            Chef Harpreet Singh
                            from Bengaluru, Karnataka
                            Mar 3, 2021
                            Report
                            Copy

                            Address: bakes n grills, shop no. 13, bisrakh

                            I had booked my ticket yesterday from ixigo thru upi. they payment has made but i didnot recieved any ticket from the ixigo app. nor my money is refund.
                            +1 photos
                            Ixigo customer support has been notified about the posted complaint.
                            View replies
                            Hey,

                            Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

                            You can reach out to us via www.ixigo.com/help for further assistance.

                            Thanks
                            Team ixigo
                            Reply
                            Reply
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              M
                              Mohan Rasu
                              from Panruti, Tamil Nadu
                              Mar 3, 2021
                              Report
                              Copy

                              [protected] call me I will tell the details fully
                              Ixigo customer support has been notified about the posted complaint.
                              View replies
                              Hey Mohan,

                              We are unable to see your details. Please reach out to us via www.ixigo.com/help for assistance.

                              Thanks
                              Team ixigo
                              Reply
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                R
                                Raijib070809
                                from Ghumarwin, Himachal Pradesh
                                Mar 2, 2021
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: 2nd floor, Veritas Building, Golf Course Road, behind Ibis Hotel, DLF Phase 5, Sector 53, Haryana 122002

                                I have booked a ticket from ixigo on 21 feb but after payment it get cancelled due to forget password . Then i recived a message of refund saying my refund have initiated and will show in my account within 7 days. I have waited till 28 feb but I have not received any refund . Also now they are showing to contact to bank but not giving transaction ID .
                                My booking id wasIXITR[protected]
                                I want full information about the transaction from ixigo side
                                For further process contact on
                                [protected]@gmail.com
                                +1 photos
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 03, 2021
                                Ixigo Customer Care's response                                 Hey,

                                Please note that the refund for the shared booking ID was successful on 21 Feb with bank ARN[protected]. Please check your bank statement or connect with your bank customer care.

                                Thanks
                                Team ixigo
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  Salman rower
                                  Mar 2, 2021
                                  Report
                                  Copy

                                  Address: Roorkee
                                  Website: [email protected]

                                  I have a booking a train 1 march 2021 11:30 am payment debited my bank account but ticket not booked. Sir please refund my payment
                                  +1 photos
                                  Ixigo customer support has been notified about the posted complaint.
                                  Mar 02, 2021
                                  Updated by Salman rower                                   Money deducted but ticket not booked

                                  View replies
                                  Hey,

                                  The first booking was failed as we did not receive any payment. If the amount is debited for your account it should be reversed by your bank within 7 days.

                                  Thanks
                                  Team ixigo
                                  Reply
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    sndgc
                                    Mar 1, 2021
                                    Report
                                    Copy

                                    Hi,

                                    I have been calling since January. Every customer executive is telling me that within 7 days my money will be refunded (booking id IF[protected]) but all are lies. You ask me to call airlines and airlines are telling me ask Ixigo, whom you have paid to. I have records of each and everything.

                                    This is last warning from my side. If I don't receive my refund within a week. I'm going to share all on social media and review your app on google store accordingly. In addition, I will also file a case in consumer court as I have read your FAQ's it is mentioned there that within 15 days I will get my refund back.

                                    I don't want all this but you are forcing me to do so.

                                    Regards,
                                    Ixigo customer support has been notified about the posted complaint.
                                    View replies
                                    Hey,

                                    The booking details are hidden, could you please share the screenshot of the booking ID? We will check and assist.

                                    Thanks
                                    Team ixigo
                                    Reply
                                    Trip id: IF[protected]
                                    Booking id =[protected]
                                    PNR= J74H5
                                    Reply
                                    Helpful
                                    Found this helpful?
                                    2 Comments
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      B
                                      Bm Ananya
                                      from Ghumarwin, Himachal Pradesh
                                      Mar 1, 2021
                                      Report
                                      Copy

                                      I was booking tickets for train no-02815, but my ticket was not confirmed though, payment was successful on date 25th January 2021 at 11.30 am. I raised a dispute still I didn't get back my money.
                                      +1 photos
                                      Ixigo customer support has been notified about the posted complaint.
                                      View replies
                                      Hey,

                                      Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

                                      You can reach out to us via www.ixigo.com/help for further assistance.

                                      Thanks
                                      Team ixigo
                                      Reply
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        A
                                        anupamaheg
                                        from Bengaluru, Karnataka
                                        Feb 28, 2021
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        Today I have booked a train ticket from talaguppa to mysore (karnataka) the amount got deducted and booking was not confirmed..even helpline number also not finding.
                                        Aug 5, 2021
                                        Complaint marked as Resolved 
                                        Ixigo customer support has been notified about the posted complaint.
                                        Verified Support
                                        Mar 02, 2021
                                        Ixigo Customer Care's response                                         Hey,

                                        Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

                                        You can reach out to us via www.ixigo.com/help for further assistance.

                                        Thanks
                                        Team ixigo
                                        View replies
                                        Resolved tq u
                                        Reply
                                        Helpful
                                        Found this helpful?
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          ItzCash Card
                                          4.1
                                          (225)
                                          Zaakpay.com
                                          1
                                          (1445)
                                          Konkan Railway
                                          1
                                          (152)