Submit a Complaint
Claimed

Ixigo Complaints & Reviews

www.ixigo.com
3.4
Updated: Nov 15, 2025
Complaints 2428
Resolved
1521
Unresolved
907
Good! Ixigo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ixigo step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Ixigo

Having problems with Ixigo?

File a complaint and get it resolved by Ixigo customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Railways
Ixigo

Ixigo reviews & complaints page 38

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
M
Mdamd
May 9, 2021
Report
Copy

I had done some tickets from Ixigo Raipur to Bhatapara.But tickets not get confirmed was going to get the money refund which has not come yet.
+3 photos
Ixigo customer support has been notified about the posted complaint.
View replies
Dear Customer,

Please find below details for your reference:

[protected] - This was a confirmed PNR and hence no refund is applicable
[protected] - No refund applicable after deduction of clerkage charges by IRCTC for INR 60 per passenger in case of waitlisted cancellation
[protected] - No refund applicable after deduction of clerkage charges by IRCTC for INR 60 per passenger in case of waitlisted cancellation

Trust this clarifies.

Thanks
Team ixig
Reply
Train ki ticket booking karne par field हो गई पेमेंट कट गया और वापस रिफंड भी नहीं हुआ आईडी नंबर Ixitr[protected], Ixitr[protected]
Reply
Helpful
Found this helpful?
2 Comments
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    sumitk41
    May 7, 2021
    Resolved
    Report
    Copy
    Resolved

    Address: INDIA
    Website: IXIGO.COM

    I was booked a Domestic flight ticket from ixigo on 12th may and I was cancelled that booking on 29th april but 7 working days is over already still I didnt get the refund . PNR no. GSGLTB, passenger name- SHREYA DHARA, registered mobile number IS-[protected]
    +1 photos
    Aug 6, 2021
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    View replies
    Dear Customer,

    Applicable refund for INR 2083 was initiated on 8th May and should be credited within 7 days.

    Thanks
    Team ixigo
    Reply
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      Ahmad Mukati
      May 6, 2021
      Resolved
      Report
      Copy
      Resolved

      How can I get my refund for train (09575 okha ndtspl)..., Still it is showing confirmed after train is already cancelled..
      Aug 6, 2021
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      View replies
      Hey,

      We could not locate your booking details. Please reach out to us via www.ixigo.com/help for assistance.

      Thanks
      Team ixigo
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        K
        Kratika Dixit
        May 3, 2021
        Resolved
        Report
        Copy
        Resolved

        I was booked ticket from new Delhi to Varanasi and also pay free cancellation charge but when I cancelled ticket then didn't get total money back total ticket fare is 1605rps and after adding cancellation charge and agent charge it would be 1974rps but after cancel I got only 1605rps now what shoul I do???
        +1 photos
        Aug 6, 2021
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        View replies
        Hey,

        The PNR is not visible in the shared screenshot. Please reach out to us via www.ixigo.com/help for assistance on this.

        Thanks
        Team ixigo
        Reply
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          J
          Jijokoshy
          May 3, 2021
          Resolved
          Report
          Copy
          Resolved

          I tried to book train ticket from ixigo app but it failed and amount is deducted from my account, till now no response from there side. It been more than 7 days
          +2 photos
          Aug 6, 2021
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          View replies
          Hey,

          We did not receive this payment and the payment was failed. If the amount was debited and not reversed till date, please reach out to your bank customer care.

          Thanks
          Team ixigo
          Reply
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Shell-85
            Apr 30, 2021
            Resolved
            Report
            Copy
            Resolved

            Good Day,

            I booked a train at Ixigo website from Deli to Mathura, but the train got cancelled, I check at the website the booking was still applicable therefore I cancelled the booking at the website it showed partially cancelled and no refund will be generated .

            Though i m not at mistake then why my money will not be refunded.
            PNR-[protected]
            Aug 6, 2021
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            View replies
            Hey,

            We are unable to see the PNR. Please reach out to us via www.ixigo.com/help

            Thanks
            Team ixigo
            Reply
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              Ashwin DG
              Apr 29, 2021
              Resolved
              Report
              Copy
              Resolved

              I booked through ixigo today.I did not get the ticket and money debited from my account.Please refund my debited money back.
              +1 photos
              Aug 6, 2021
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              Apr 29, 2021
              Updated by Ashwin DG               I booked ticket from parashala to tambaram for 2 persons. I paid Rs.836 and money debited from my account.
              View replies
              Hey,

              Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued.

              Please reach out to us via www.ixigo.com/help so that we can assist you quickly.

              Thanks
              Team ixigo
              Reply
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                Ancy Antony
                Apr 28, 2021
                Resolved
                Report
                Copy
                Resolved

                Submitted a complaint already for not receiving my refund amount of rupees 325, which was deducted from my account on the 12th of April for 3 train tickets, even though the booking failed. When asked the customer service for 16 days they told me the amount will be refunded within 24 or 7 days. And it's been 16 days and no amount is being refunded back and there is no update from the customer service. I need my refund back.
                +2 photos
                Aug 9, 2021
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                Verified Support
                May 04, 2021
                Ixigo Customer Care's response                 Hey,

                The auto refund was not processed due to some issue. The refund was initiated on 3rd MAy and will be credited within the next 7 days.

                Thanks
                Team ixigo
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  Ancy Antony
                  Apr 28, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  I booked 3 train tickets on April 12th and the booking failed even though the amount had been debited from my account which is a total of 325 rupees. Its been 16 days and the customer service is so poor. I need my refund amount. They are still asking me to wait for 7 days. This is clearly testing my patience. I trusted the app to provide me good service. But in vain. This is my first booking through the app and its gone bad.
                  +2 photos
                  Aug 12, 2021
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  Verified Support
                  May 04, 2021
                  Ixigo Customer Care's response                   Hey,

                  The auto refund was not processed due to some issue. The refund was initiated on 3rd MAy and will be credited within the next 7 days.

                  Thanks
                  Team ixigo
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    M
                    Maya Mukesh
                    Apr 27, 2021
                    Resolved
                    Report
                    Copy
                    Resolved

                    Sir mene dadar se ahmedabad ki train ticket book ki thi jo nahi huyi wo abhi tak wapis nahi aayi mere pass 7 din se upar ho gaye
                    +2 photos
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    View replies
                    Hey,

                    The refund is successful on 6th April with bank ARN[protected].

                    Please check you account statement or connect with your bank customer care .

                    Thanks
                    Team ixigo
                    Reply
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      apsjadaun2000
                      Apr 26, 2021
                      Report
                      Copy

                      Address: Gurugram
                      Website: www.ixigo.com

                      I book a tatkal train on 11 April 2021, and payment was done and later a mail received that show payment failed but the money was deducted and refund automatically to my account by 18 Apr 2021. but money was not received till 26 April 2021.
                      +1 photos
                      Ixigo customer support has been notified about the posted complaint.
                      View replies
                      Hey,

                      We are unable to check any details as booking ID is not visible. Please reach out to us via www.ixigo.com/help for assistance.

                      Thanks
                      Team ixigo
                      Reply
                      I pay two times 1219.00
                      Reply
                      Helpful
                      Found this helpful?
                      2 Comments
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        L
                        Likhitha Dasari
                        Apr 25, 2021
                        Resolved
                        Report
                        Copy
                        Resolved

                        I made my transaction for booking bus ticket on ixigo this morning and it is failed and my money is debited without booking ticket.So I contacted customer care and they confirm that they will refund my amount within 4 hours.But I didn't receive and refund from Ixigo.
                        +1 photos
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        View replies
                        Hey,

                        The refund will be automatically credited within 7 days if the booking did not go through. You can reach out to us via www.ixigo.com/help for assistance.

                        Thanks
                        Team ixigo
                        Reply
                        Likhitha Dasari's [Complaint's author] reply, May 6, 2021
                        I didn't receive any refund even after 11 days of my transaction.I request you to please look into this issue and resolve as soon as possible.
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          K
                          khemraj raj
                          Apr 24, 2021
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: vatika kunj

                          I (Dwarika Pandey) booked (Booking id: IF[protected]) a ticket for 12 April at 8 successfully got a ticket on what's App message.
                          at 08.40 I got a message your payment is pending then got another two messages. Sorry
                          payment for your Gorakhpur-New Delhi booking has failed If deducted, money will be refunded to your original mode of payment but I have not refunded my money back till now.
                          After a week I called customer care they said your ticket was booked and confirmed. But after got this message I booked another ticket and travel.
                          Aug 9, 2021
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          Verified Support
                          May 04, 2021
                          Ixigo Customer Care's response                           Hey Shreya,

                          The booking ID was confirmed and the status for the same could be checked in the My trips section.

                          The payment failure message was sent to you for booking you attempted prior to this confirmed one i.e under booking ID IF[protected] which did not go through and was failed.

                          We are available via 24/7 customer support number/chat support in case any clarity/assistance is required.

                          Thanks
                          Team ixigo
                          View replies
                          Only I attempted once for payment why generate multiple requests. due which create confusions I got the message your booking has cancelled at the end, I got two message your payment pending and payment failed so I booked another ticket from a different website.

                          Refund id - Comment #3826365 - Image #0
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            D
                            Deya xyfuig
                            Apr 24, 2021
                            Report
                            Copy

                            Ixigo contact number //7602471926

                            Ixigo service number Online Ticket booking service//++. [protected]//++[protected]. ixigo service number Online Ticket booking service//++. [protected]//++[protected]. ixigo service number Online Ticket booking service//++. [protected]//++[protected]...
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy
                            R
                            Rashmij
                            Apr 23, 2021
                            Resolved
                            Report
                            Copy
                            Resolved

                            Today at 12:30 i booked the tickets in BGP ANVT spcl train for 31st july in 2S Compartment. After making payment the app crashed and it's showing me try again. But the payment was taken. I tried twice and same problem occured both the times. Ticket is not even showing up in PNR status. I want my refund of Rs 644. Look into this matter asap. Thank you
                            +2 photos
                            Aug 10, 2021
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 23, 2021
                            Ixigo Customer Care's response                             Hey,

                            Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued.

                            Please reach out to us via www.ixig.com/help if not refunded yet.

                            Thanks
                            Team ixigo
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              P
                              Pratish Gajbhar
                              Apr 23, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              There were two payments for booking a ticket.

                              Address: Adivali, Traymbekswar Building

                              For booking tickets from Kalyan to Parbhani, payment was made over pay phone but there were two payments. Rs 846 each. A total of Rs 1692 was deducted from the account..
                              Receipt of payment is sent along with it.
                              Plz a humble request to get back the extra money deducted...
                              +2 photos
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy
                              P
                              Piyoush Jaiswal
                              Apr 23, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              Dear ixigo team

                              1. I booked a ticket for 1 person in train no 04206, DLI FD EXP SPL for 3 MAY 2021 vide
                              Pnr - [protected]
                              Payment id - EU1W6NQGVGSLY58K08
                              Trip id - IXITR[protected]

                              2. Subsequently i cancelled the above ticket on 20 April and an amount of rs 600 refund was initiated

                              3. It was mailed to me that refund of rs 600 will be refunded in 10 days.

                              So far the refund amount has not been credited in my account and in irctc site it is showing that refund is completed

                              Request you to kindly revert back on status of my refund amount at the earliest.

                              Regards

                              Piyoush Jaiswal
                              Mob - [protected]
                              +2 photos
                              Aug 12, 2021
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 23, 2021
                              Ixigo Customer Care's response                               Hey,

                              The refund was successful on 20th April and will be credited to the payment source within 7 days.

                              Please reach out to us via www.ixig.com/help for any further assistance

                              Thanks
                              Team ixigo
                              View replies
                              I would like to thanks customercomplaints.in team for helping me since my refund completed on the same day of their action to my complaint.
                              Reply
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                Ajaybhagwat8097
                                Apr 22, 2021
                                Resolved
                                Report
                                Copy
                                Resolved

                                I've booked a train ticket from ahmadnagar to vasco da gamma goa from ixigo app the money for same has been debited same time but the app is not showing any booking update or any transaction history regarding my booking. I have paid 534 rs. In my gpay transaction history money is showing to be debited to ixigo.
                                +1 photos
                                Apr 22, 2021
                                Complaint marked as Resolved 
                                My contact no 8888622614
                                Ixigo customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  anny.aries
                                  Apr 22, 2021
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  I booked two tickets money is deducted but i have not got my ticket
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  View replies
                                  Hey,

                                  Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued.

                                  Please reach out to us via www.ixig.com/help if not refunded yet.

                                  Thanks
                                  Team ixigo
                                  Reply
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    M
                                    mohd vashm
                                    Apr 17, 2021
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Ticket not booked but money deducted for card
                                    +1 photos
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    View replies
                                    Hey,

                                    As checked the booking ID was failed and the amount was reversed same day with bank reference number 6179454232496427106107

                                    Please check your account statement for more info

                                    Thanks
                                    Team ixigo
                                    Reply
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit

                                      Related businesses

                                      ItzCash Card
                                      4.1
                                      (225)
                                      Zaakpay.com
                                      1
                                      (1445)
                                      Konkan Railway
                                      1
                                      (152)