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Ixigo Complaints & Reviews

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Updated: Jan 28, 2026
Complaints 2442
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Ixigo reviews & complaints page 38

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P
Pushpa mehra
May 24, 2021
Resolved
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Address: M842 m BLOCK mangol puri New Delhi 110083
Website: Ixigo

Mene galti se upi id galat daal di please solve this problem change upi id
Aug 9, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
May 27, 2021
Ixigo Customer Care's response
Hey,

We are unable to see the booking details. Please reach out to us via www.ixigo.com/help for assistance.

Thanks
Team ixigo
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    mohammad junaid Kazi
    May 23, 2021
    May 10, 2023
    This thread was updated on May 10, 2023
    Resolved
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    Resolved

    Refund initiated but is not getting reflected into my bank account.

    Address: 1206, 12th Floor, Baitul Aman C.H.S. Ltd., G-Wing, Opposite M.H. Saboo Siddique Hospital, Imamwada Road, Mumbai 400009., 1206, Baitul Aman C.H.S. Ltd.

    IXITR[protected] is my trip id for the cancelled booking, refund is not getting reflected in my bank account thought refund has been initiated from Ixigo side....
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    IMA singh
    May 23, 2021
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    Address: 2 Flor veritas building behind lbis hotel sector 53, golf course does, gurgaon India
    Website: Ixigo com

    टिकट बुक होने पर पैसे वापस नहीं आए और टिकट भी फेल हो गई पैसे कब तक वापस आएंगे इसकी कंप्लेन करता हूं
    Aug 6, 2021
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    Hey,

    We could not locate your booking details. Please reach out to us via www.ixigo.com/help for assistance.

    Thanks
    Team ixigo
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      P
      Padhibapi630
      May 21, 2021
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      Resolved

      Address: Odisha

      My train is cancelled. So how can I refund my money...? Please reply.
      Aug 6, 2021
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      Hey,

      Refund in case of cancelled train tickets is automatically processed by IRCTC within 7 days after the travel date.

      Thanks
      Team ixigo
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        S
        sujay1999
        May 21, 2021
        Resolved
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        Resolved

        Address: I.I.T. Roorkee, Saharanpur Campus

        Dear Sir,
        I received this the following details at 14:08 hrs on May 21, 2021
        Hi Sujay
        Your KOLKATA - Saharanpur booking is successful

        PNR: [protected]
        Booking ID: IXITR[protected]
        Train Name: Koaa Asr Spl
        Travel Date:[protected]

        Received email at 14:28 hrs on May 21, 2021
        Your KOLKATA - Saharanpur train booking did not get confirmed, due to payment failure. But money actually got deducted.
        Booking ID: IXITR[protected]
        Train Name: Koaa Asr Spl
        Travel Date:[protected]

        Hence, I had to rebook three tickets and received the following email at 15:01 hrs
        Hi Sujay
        Your KOLKATA - Saharanpur booking is successful

        PNR: [protected]
        Booking ID: IXITR[protected]
        Train Name: Koaa Asr Spl
        Travel Date:[protected]

        After this peculiar experience, I called up at help line no. [protected].
        My experience was horrible and people didn't hesitate to use slang. As of now both PNR nos. are showing confirmed reservation. As I have to cancel one, please help me get the amount refunded, which has happened due to scrupulous email I received from IXIGO site.
        Best regards
        sujayc
        Aug 12, 2021
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        Verified Support
        May 27, 2021
        Ixigo Customer Care's response
        Hey,

        The booking and PNR details are hidden and we are unable to assist on this. Please reach out to us via www.ixigo.com/help.

        Thanks
        Team ixigo
        Verified Support
        May 27, 2021
        Ixigo Customer Care's response
        Dear Customer,

        The booking IDs are mentioned in the notifications sent for each boking for clarity. Booking ID IXITR[protected] was confirmed and a confirmation message was sent.

        The failure message was sent for booking ID IXITR[protected] which was actually a failed booking.

        Again a new booking was made under booking ID IXITR[protected].

        We can see cancellation for booking ID IXITR[protected] was initiated however no refund is applicable since you have cancelled a confirmed Tatkal ticket. We do not see any issue here from ixigo as communications mentioned the booking IDs for clarity.

        We regret but refund for the cancelled ticket is not applicable.

        Thanks
        Team ixigo
        Hey,

        The booking and PNR details are hidden and we are unable to assist on this. Please reach out to us via www.ixigo.com/help.

        Thanks
        Team ixigo
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          A
          Abhi812165
          May 20, 2021
          Resolved
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          Resolved

          Address: Deoria rudrapur

          My train ticket cancelation refund
          Not refund to my bank account credit
          Aug 6, 2021
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          Hey,

          We are unable to locate any details. Please reach out to us via www.ixigo.com/help for assistance.

          Thanks
          Team ixigo
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            C
            Champalal@1
            May 20, 2021
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            I had not recieved my money i need it immediately i have a train to travel its agent please refund it immediately
            Ixigo customer support has been notified about the posted complaint.
            Hey,

            We are unable to locate any details. Please reach out to us via www.ixigo.com/help for assistance.

            Thanks
            Team ixigo
            IXITR मैट्रेन टिकट बुक कराई थी पैसा वापस नहीं हुआ एक हफ्ता हो गया
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              E
              Ejazzz
              May 14, 2021
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              Resolved

              I booked for a ticket in ixigi and the money is debited from my account but the ticket was not confirmed and it is not refunded T2104281917032095038927 this is the transaction id
              May 16, 2021
              Complaint marked as Resolved 
              i didt get any refunds or any mesaage from them no reply
              Ixigo customer support has been notified about the posted complaint.
              ट्रेन की बुकिंग फेल होने पर पैसे वापस नहीं मिले हफ्ता हो गया
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                peddodu069512
                May 13, 2021
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                I have booked a ticket from vijayawada to Goa on 26-april-2021
                for 2-may -2021 later on i changed the date for 16 may 2021
                then the indigo airlines cancelled the flight, i got email, then i cancelled booking . indigo processed refund but ixigo not refunding money

                passanger name ; tati uday kumar
                pnr ; KJZRTC
                Aug 6, 2021
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                Hey,

                We can see full refund except for Free Cancellation Fee ₹554 was processed on 13th May and should be credited by now.

                Thanks
                team ixigo
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                  Pinal Javiya
                  May 13, 2021
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                  Address: Bhubaneswar

                  Flights ticket cancel
                  No credit money in my bank account
                  PNR-YFIP8L
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  Hey,

                  We have raised the refund request and the amount will be credited to the payment source within 7 days.

                  Thanks
                  Team ixigo
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                    C
                    Chaks_57
                    May 13, 2021
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                    Resolved

                    Respected sir,
                    My booking was failed on 15/11/2020.My refund amount is 468/- which is not credited in my account still today.As per bank statement they told me that I should talk with ixigo.and Ixigo told that I have to talk with bank.what to do now.please solve my problem as soon as possible.and give me my refund amount Rs.468/-
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    Hey,

                    The transaction was voided on 15th November and was reversed to the payment source. Please check your account statement from date of transaction till date or connect with your bank for assistance.

                    Thanks
                    Team ixigo
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                      C
                      Chaks_57
                      May 13, 2021
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                      Resolved

                      Respected sir,
                      My booking failed on 15/11/2020 which trip id is IXITR[protected]My refund amount is 468/- which not credited in my account still today.As per bank statement they told me that I should talk with ixigo.and you told that I have to talk with bank.what to do now.please solve my problem as soon as possible.and give me my refund amount Rs.468/-.Bank ask me RRN no.for further process.I can't reflect RRN no.in Any transaction.please give my RRN no.if you already refund my amount.otherwise I will go for further process by law.
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      Verified Support
                      May 17, 2021
                      Ixigo Customer Care's response
                      Hey,

                      The transaction was voided on 15th November and was reversed to the payment source. Please check your account statement from date of transaction till date or connect with your bank for assistance.

                      Thanks
                      Team ixigo
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                        Amitks77
                        May 12, 2021
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                        I warn you and your entire ixigo team. Please refund my money against cancellation of my train ticket under 2 Days. Otherwise I filled FRAUD CASE against you and your entire ixigo team in CONSUMER COURT under Consumer Protection Act, 2019. I am very disappointed with your refund policy and No helpline no/complain no awailable.

                        Booking ID- IXITR[protected]
                        Your Fake ARN no-299054
                        PNR no-[protected]
                        Aug 12, 2021
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        May 12, 2021
                        Updated by Amitks77
                        I warn you and your entire ixigo team. Please refund my money against cancellation of my train ticket under 2 Days. Otherwise I filled FRAUD CASE against you and your entire ixigo team in CONSUMER COURT under Consumer Protection Act, 2019. I am very disappointed with your refund policy and No helpline no/complain no awailable.

                        Booking ID- IXITR[protected]
                        Your Fake ARN no-299054
                        PNR no-[protected]
                        Verified Support
                        May 12, 2021
                        Ixigo Customer Care's response
                        Hey,

                        Refund for INR 1525 was already successful on 7th May. For further assistance, please check with your bank customer care.

                        Thanks
                        Team ixigo
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                          J
                          Jeevan Jeet
                          May 11, 2021
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                          Resolved

                          Address: Pune

                          My booking failed but money not refunded
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          Hey,

                          We can see that refund for both the transactions was successful on 11th May and should be credited within 7 days.

                          Thanks
                          Team ixigo
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                            M
                            Mdamd
                            May 9, 2021
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                            I had done some tickets from Ixigo Raipur to Bhatapara.But tickets not get confirmed was going to get the money refund which has not come yet.
                            Ixigo customer support has been notified about the posted complaint.
                            Dear Customer,

                            Please find below details for your reference:

                            [protected] - This was a confirmed PNR and hence no refund is applicable
                            [protected] - No refund applicable after deduction of clerkage charges by IRCTC for INR 60 per passenger in case of waitlisted cancellation
                            [protected] - No refund applicable after deduction of clerkage charges by IRCTC for INR 60 per passenger in case of waitlisted cancellation

                            Trust this clarifies.

                            Thanks
                            Team ixig
                            Train ki ticket booking karne par field हो गई पेमेंट कट गया और वापस रिफंड भी नहीं हुआ आईडी नंबर Ixitr[protected], Ixitr[protected]
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                              S
                              sumitk41
                              May 7, 2021
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                              Resolved

                              Address: INDIA
                              Website: IXIGO.COM

                              I was booked a Domestic flight ticket from ixigo on 12th may and I was cancelled that booking on 29th april but 7 working days is over already still I didnt get the refund . PNR no. GSGLTB, passenger name- SHREYA DHARA, registered mobile number IS-[protected]
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              Dear Customer,

                              Applicable refund for INR 2083 was initiated on 8th May and should be credited within 7 days.

                              Thanks
                              Team ixigo
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                                A
                                Ahmad Mukati
                                May 6, 2021
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                                Resolved

                                How can I get my refund for train (09575 okha ndtspl)..., Still it is showing confirmed after train is already cancelled..
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                Hey,

                                We could not locate your booking details. Please reach out to us via www.ixigo.com/help for assistance.

                                Thanks
                                Team ixigo
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                                  Kratika Dixit
                                  May 3, 2021
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                                  Resolved

                                  I was booked ticket from new Delhi to Varanasi and also pay free cancellation charge but when I cancelled ticket then didn't get total money back total ticket fare is 1605rps and after adding cancellation charge and agent charge it would be 1974rps but after cancel I got only 1605rps now what shoul I do???
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  Hey,

                                  The PNR is not visible in the shared screenshot. Please reach out to us via www.ixigo.com/help for assistance on this.

                                  Thanks
                                  Team ixigo
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                                    J
                                    Jijokoshy
                                    May 3, 2021
                                    Resolved
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                                    Resolved

                                    I tried to book train ticket from ixigo app but it failed and amount is deducted from my account, till now no response from there side. It been more than 7 days
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    Hey,

                                    We did not receive this payment and the payment was failed. If the amount was debited and not reversed till date, please reach out to your bank customer care.

                                    Thanks
                                    Team ixigo
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                                      S
                                      Shell-85
                                      Apr 30, 2021
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                                      Resolved

                                      Good Day,

                                      I booked a train at Ixigo website from Deli to Mathura, but the train got cancelled, I check at the website the booking was still applicable therefore I cancelled the booking at the website it showed partially cancelled and no refund will be generated .

                                      Though i m not at mistake then why my money will not be refunded.
                                      PNR-[protected]
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      Hey,

                                      We are unable to see the PNR. Please reach out to us via www.ixigo.com/help

                                      Thanks
                                      Team ixigo
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