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Ixigo Complaints & Reviews

3.5
Updated: Apr 16, 2026
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Ixigo reviews & complaints page 38

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Z
Zeeshanhafsa
May 30, 2021
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Address: MAROL MAROSHI ROAD ANDHERI EAST BEHIND 7 HILLS HOSPITAL 400059

This is to inform you that I have done tickets for the given pnr no. From ixigo travelling date 24.5.2021 but due to cyclone in north east India train had been cancelled but I didn't received my refund yet so please do the needful

1.PNR no. [protected]
2.PNR NO. [protected]
3.PNR NO. [protected]

IXIGO ID :ZEESHAN SHAIKH
[protected]
[protected]@gmail.com
Ixigo customer support has been notified about the posted complaint.
Jun 02, 2021
Updated by Zeeshanhafsa
COMPLAINT NOT RESOLVED YET
Dear Customer,

The PNR details are hidden. We are unable to check and assist here. Please reach out to us via www.ixigo.com/help for assistance.

Thanks
Team ixigo
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    S
    Sariul seikh
    May 27, 2021
    Resolved
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    Resolved

    Address: Shrirampur kaliyachak malda 732216
    Website: Ixigo

    [protected]
    1.Flight pnr no AQ5N7E
    Booking id IF[protected]
    2.pnr no FJPH7J
    Booking id. IF[protected]
    3.pnr no RI34FS
    Booking id. IF[protected]
    A/c [protected]
    Sariul seikh
    [protected]@gmail.com
    Please refund my amount.
    Aug 6, 2021
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    Hey,

    We have initiated the cancellation and raised the refund request. Refund if any applicable will be processed in 7 days.

    Thanks
    Team ixigo
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      S
      Sariul seikh
      May 27, 2021
      Resolved
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      Resolved

      Address: Shrirampur kaliyachak malda 732216

      [protected]
      Filght pnr no AQ5N7E
      [protected]@gmail.com
      Aug 6, 2021
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      Hey Sariul,

      We have initiated the cancellation and raised the refund request. The refund as applicable will be credited within 7 days.

      Thanks
      Team ixigo
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        P
        Pradeep Pal91400
        May 25, 2021
        Resolved
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        Resolved

        I would like to inform you...my flight through ixigo (Booking id
        - IF[protected]) on 17 May cancel by airlines ...I did not any refund till now..
        My Flight PNR J9427G
        Aug 6, 2021
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        Hey,

        Refund for the remaining INR 4119 is initiated and will be credited within 7 days.

        Thanks
        Team ixigo
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          P
          Pushpa mehra
          May 24, 2021
          Resolved
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          Resolved

          Address: M842 m BLOCK mangol puri New Delhi 110083
          Website: Ixigo

          Mene galti se upi id galat daal di please solve this problem change upi id
          Aug 9, 2021
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          Verified Support
          May 27, 2021
          Ixigo Customer Care's response
          Hey,

          We are unable to see the booking details. Please reach out to us via www.ixigo.com/help for assistance.

          Thanks
          Team ixigo
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            M
            mohammad junaid Kazi
            May 23, 2021
            May 10, 2023
            This thread was updated on May 10, 2023
            Resolved
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            Resolved

            Refund initiated but is not getting reflected into my bank account.

            Address: 1206, 12th Floor, Baitul Aman C.H.S. Ltd., G-Wing, Opposite M.H. Saboo Siddique Hospital, Imamwada Road, Mumbai 400009., 1206, Baitul Aman C.H.S. Ltd.

            IXITR[protected] is my trip id for the cancelled booking, refund is not getting reflected in my bank account thought refund has been initiated from Ixigo side....
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            I
            IMA singh
            May 23, 2021
            Resolved
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            Resolved

            Address: 2 Flor veritas building behind lbis hotel sector 53, golf course does, gurgaon India
            Website: Ixigo com

            टिकट बुक होने पर पैसे वापस नहीं आए और टिकट भी फेल हो गई पैसे कब तक वापस आएंगे इसकी कंप्लेन करता हूं
            Aug 6, 2021
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            Hey,

            We could not locate your booking details. Please reach out to us via www.ixigo.com/help for assistance.

            Thanks
            Team ixigo
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              P
              Padhibapi630
              May 21, 2021
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              Resolved

              Address: Odisha

              My train is cancelled. So how can I refund my money...? Please reply.
              Aug 6, 2021
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              Hey,

              Refund in case of cancelled train tickets is automatically processed by IRCTC within 7 days after the travel date.

              Thanks
              Team ixigo
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                S
                sujay1999
                May 21, 2021
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                Resolved

                Address: I.I.T. Roorkee, Saharanpur Campus

                Dear Sir,
                I received this the following details at 14:08 hrs on May 21, 2021
                Hi Sujay
                Your KOLKATA - Saharanpur booking is successful

                PNR: [protected]
                Booking ID: IXITR[protected]
                Train Name: Koaa Asr Spl
                Travel Date:[protected]

                Received email at 14:28 hrs on May 21, 2021
                Your KOLKATA - Saharanpur train booking did not get confirmed, due to payment failure. But money actually got deducted.
                Booking ID: IXITR[protected]
                Train Name: Koaa Asr Spl
                Travel Date:[protected]

                Hence, I had to rebook three tickets and received the following email at 15:01 hrs
                Hi Sujay
                Your KOLKATA - Saharanpur booking is successful

                PNR: [protected]
                Booking ID: IXITR[protected]
                Train Name: Koaa Asr Spl
                Travel Date:[protected]

                After this peculiar experience, I called up at help line no. [protected].
                My experience was horrible and people didn't hesitate to use slang. As of now both PNR nos. are showing confirmed reservation. As I have to cancel one, please help me get the amount refunded, which has happened due to scrupulous email I received from IXIGO site.
                Best regards
                sujayc
                Aug 12, 2021
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                Verified Support
                May 27, 2021
                Ixigo Customer Care's response
                Hey,

                The booking and PNR details are hidden and we are unable to assist on this. Please reach out to us via www.ixigo.com/help.

                Thanks
                Team ixigo
                Verified Support
                May 27, 2021
                Ixigo Customer Care's response
                Dear Customer,

                The booking IDs are mentioned in the notifications sent for each boking for clarity. Booking ID IXITR[protected] was confirmed and a confirmation message was sent.

                The failure message was sent for booking ID IXITR[protected] which was actually a failed booking.

                Again a new booking was made under booking ID IXITR[protected].

                We can see cancellation for booking ID IXITR[protected] was initiated however no refund is applicable since you have cancelled a confirmed Tatkal ticket. We do not see any issue here from ixigo as communications mentioned the booking IDs for clarity.

                We regret but refund for the cancelled ticket is not applicable.

                Thanks
                Team ixigo
                Hey,

                The booking and PNR details are hidden and we are unable to assist on this. Please reach out to us via www.ixigo.com/help.

                Thanks
                Team ixigo
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                  A
                  Abhi812165
                  May 20, 2021
                  Resolved
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                  Resolved

                  Address: Deoria rudrapur

                  My train ticket cancelation refund
                  Not refund to my bank account credit
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  Hey,

                  We are unable to locate any details. Please reach out to us via www.ixigo.com/help for assistance.

                  Thanks
                  Team ixigo
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                    C
                    Champalal@1
                    May 20, 2021
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                    I had not recieved my money i need it immediately i have a train to travel its agent please refund it immediately
                    Ixigo customer support has been notified about the posted complaint.
                    Hey,

                    We are unable to locate any details. Please reach out to us via www.ixigo.com/help for assistance.

                    Thanks
                    Team ixigo
                    IXITR मैट्रेन टिकट बुक कराई थी पैसा वापस नहीं हुआ एक हफ्ता हो गया
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                      E
                      Ejazzz
                      May 14, 2021
                      Resolved
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                      Resolved

                      I booked for a ticket in ixigi and the money is debited from my account but the ticket was not confirmed and it is not refunded T2104281917032095038927 this is the transaction id
                      May 16, 2021
                      Complaint marked as Resolved 
                      i didt get any refunds or any mesaage from them no reply
                      Ixigo customer support has been notified about the posted complaint.
                      ट्रेन की बुकिंग फेल होने पर पैसे वापस नहीं मिले हफ्ता हो गया
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                        peddodu069512
                        May 13, 2021
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                        I have booked a ticket from vijayawada to Goa on 26-april-2021
                        for 2-may -2021 later on i changed the date for 16 may 2021
                        then the indigo airlines cancelled the flight, i got email, then i cancelled booking . indigo processed refund but ixigo not refunding money

                        passanger name ; tati uday kumar
                        pnr ; KJZRTC
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        Hey,

                        We can see full refund except for Free Cancellation Fee ₹554 was processed on 13th May and should be credited by now.

                        Thanks
                        team ixigo
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                          P
                          Pinal Javiya
                          May 13, 2021
                          Resolved
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                          Resolved

                          Address: Bhubaneswar

                          Flights ticket cancel
                          No credit money in my bank account
                          PNR-YFIP8L
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          Hey,

                          We have raised the refund request and the amount will be credited to the payment source within 7 days.

                          Thanks
                          Team ixigo
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                            C
                            Chaks_57
                            May 13, 2021
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                            Respected sir,
                            My booking was failed on 15/11/2020.My refund amount is 468/- which is not credited in my account still today.As per bank statement they told me that I should talk with ixigo.and Ixigo told that I have to talk with bank.what to do now.please solve my problem as soon as possible.and give me my refund amount Rs.468/-
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Hey,

                            The transaction was voided on 15th November and was reversed to the payment source. Please check your account statement from date of transaction till date or connect with your bank for assistance.

                            Thanks
                            Team ixigo
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                              Chaks_57
                              May 13, 2021
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                              Resolved

                              Respected sir,
                              My booking failed on 15/11/2020 which trip id is IXITR[protected]My refund amount is 468/- which not credited in my account still today.As per bank statement they told me that I should talk with ixigo.and you told that I have to talk with bank.what to do now.please solve my problem as soon as possible.and give me my refund amount Rs.468/-.Bank ask me RRN no.for further process.I can't reflect RRN no.in Any transaction.please give my RRN no.if you already refund my amount.otherwise I will go for further process by law.
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              Verified Support
                              May 17, 2021
                              Ixigo Customer Care's response
                              Hey,

                              The transaction was voided on 15th November and was reversed to the payment source. Please check your account statement from date of transaction till date or connect with your bank for assistance.

                              Thanks
                              Team ixigo
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                                Amitks77
                                May 12, 2021
                                Resolved
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                                Resolved

                                I warn you and your entire ixigo team. Please refund my money against cancellation of my train ticket under 2 Days. Otherwise I filled FRAUD CASE against you and your entire ixigo team in CONSUMER COURT under Consumer Protection Act, 2019. I am very disappointed with your refund policy and No helpline no/complain no awailable.

                                Booking ID- IXITR[protected]
                                Your Fake ARN no-299054
                                PNR no-[protected]
                                Aug 12, 2021
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                May 12, 2021
                                Updated by Amitks77
                                I warn you and your entire ixigo team. Please refund my money against cancellation of my train ticket under 2 Days. Otherwise I filled FRAUD CASE against you and your entire ixigo team in CONSUMER COURT under Consumer Protection Act, 2019. I am very disappointed with your refund policy and No helpline no/complain no awailable.

                                Booking ID- IXITR[protected]
                                Your Fake ARN no-299054
                                PNR no-[protected]
                                Verified Support
                                May 12, 2021
                                Ixigo Customer Care's response
                                Hey,

                                Refund for INR 1525 was already successful on 7th May. For further assistance, please check with your bank customer care.

                                Thanks
                                Team ixigo
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                                  J
                                  Jeevan Jeet
                                  May 11, 2021
                                  Resolved
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                                  Resolved

                                  Address: Pune

                                  My booking failed but money not refunded
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  Hey,

                                  We can see that refund for both the transactions was successful on 11th May and should be credited within 7 days.

                                  Thanks
                                  Team ixigo
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                                    Mdamd
                                    May 9, 2021
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                                    I had done some tickets from Ixigo Raipur to Bhatapara.But tickets not get confirmed was going to get the money refund which has not come yet.
                                    Ixigo customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    Please find below details for your reference:

                                    [protected] - This was a confirmed PNR and hence no refund is applicable
                                    [protected] - No refund applicable after deduction of clerkage charges by IRCTC for INR 60 per passenger in case of waitlisted cancellation
                                    [protected] - No refund applicable after deduction of clerkage charges by IRCTC for INR 60 per passenger in case of waitlisted cancellation

                                    Trust this clarifies.

                                    Thanks
                                    Team ixig
                                    Train ki ticket booking karne par field हो गई पेमेंट कट गया और वापस रिफंड भी नहीं हुआ आईडी नंबर Ixitr[protected], Ixitr[protected]
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                                      sumitk41
                                      May 7, 2021
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                                      Resolved

                                      Address: INDIA
                                      Website: IXIGO.COM

                                      I was booked a Domestic flight ticket from ixigo on 12th may and I was cancelled that booking on 29th april but 7 working days is over already still I didnt get the refund . PNR no. GSGLTB, passenger name- SHREYA DHARA, registered mobile number IS-[protected]
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      Applicable refund for INR 2083 was initiated on 8th May and should be credited within 7 days.

                                      Thanks
                                      Team ixigo
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