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Updated: Nov 15, 2025
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Ixigo reviews & complaints page 40

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S
Sasmita29
Apr 7, 2021
Resolved
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Resolved

Yesterday I booked a bus ticket from cuttuck to asansol and paid the money through gpay payment was successful but ticket not booked and till now I didn't get any notifications about my bookings
+1 photos
Aug 6, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Apr 07, 2021
Updated by Sasmita29 Please help me how can I get my money back.
View replies
Hey,

The refund was successful on 13th April with bank ARN[protected]

Please reach out to us via www.ixig.com/help if not refunded yet.

Thanks
Team ixigo
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    K
    Kmay
    Apr 7, 2021
    Resolved
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    Resolved

    I have booked train ticket on 02/04/2021. The amount of rs1078 has been deducted but further processing failed. Ixigo has messaged refund till 03/04/2021 but still not refunded the amount.
    +2 photos
    Aug 6, 2021
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    View replies
    Hey,

    The refund was processed on 2nd April with bank ARN[protected]

    Please reach out to us via www.ixig.com/help if not refunded yet.

    Thanks
    Team ixigo
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      S
      Sigmababy
      Apr 6, 2021
      Resolved
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      Resolved

      I tried booking a ksrtc bus ticket from Kalpetta to trivandrum on 06/04/21 in ixigo app . After the payment shown successful, money of rs. 589 was debited from account. Thereafter ticket was not confirmed. Money is also not refunded yet.
      Apr 10, 2021
      Complaint marked as Resolved 
      Thank u so much, money got refunded yesterday.
      Ixigo customer support has been notified about the posted complaint.
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        P
        Praturoy
        Apr 6, 2021
        Resolved
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        Resolved

        Sir,
        I have booked my ticket through ixigo on 5th march having PNR: [protected] and Booking Id: IXITR[protected]. And i have cancelled my ticket on 9th march 2021 but have not received the refund amount in my account till now.
        As per the IRCTC customer care representative the refund process have been completed from their side but have been delayed from ixigo side.
        Please resolve my issue by refunding the amount as soon as possible.

        Regards
        Saurav kumar
        Aug 12, 2021
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        Verified Support
        Apr 23, 2021
        Ixigo Customer Care's response         Hey,

        The refund was processed on 11th April with bank ARN 74332741102110138586307

        Let us know via www.ixigo.com/help for further assistance.

        Thanks
        Team ixigo
        View replies
        When will get my refund amount. The refund amount was process near by 1 month

        Train ticket cancellation amount not refunded - Comment #3830914 - Image #0
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          A
          Aaryasindhu
          Apr 6, 2021
          Resolved
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          Resolved

          Hello,
          My name is Arya. On 05/04/2021 at morning I tried to book train from aluva to kota for 18/04/2021 for 2 passengers in ixigo app. After completing the blanks the page got opened for payment gateway on that page I put my mothers upi id [protected]@oksbi and continued the payment after 2-3 minutes the payment got deducted but the booking doesn't get completed. After 15-20 minutes I got a msg from ixigo app in whatsApp that a refund of Rs 4694 is processed and will reflect to your account on 05/04/2021 at 11.But till now the payment not get reflected. I'm sharing you the msg and money debited from my mother's bank account receipt with this msg. This is the second time I'm posting the complaint
          I hope you will go through it and resolve my issue as soon as possible
          Thanking you
          Arya
          +2 photos
          Aug 12, 2021
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          Apr 11, 2021
          Updated by Aaryasindhu           On 08/04/2021, I got a refund of Rs. 4694 to my bank account by ixigo.Thank you consumer complaints.in for helping and resolving my problem. Thanks to ixigo for contacting and returning the refund.
          Verified Support
          Apr 23, 2021
          Ixigo Customer Care's response           Hey,

          Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued.

          Please reach out to us via www.ixig.com/help if not refunded yet.

          Thanks
          Team ixigo
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            M
            Mohan Gedela
            Apr 6, 2021
            Resolved
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            Resolved

            Dear sir,
            I have booked a ticket from Bangalore to Vizianagaram dated 06/04/2021. Payment was done but ticket was not booked it suddenly closed. Till now the ticket was not confirmed.
            Name of the train : YPR HWH FEST SPL
            No of train : 02874
            +1 photos
            Aug 6, 2021
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            View replies
            Hey,

            Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued.

            Please reach out to us via www.ixig.com/help if not refunded yet.

            Thanks
            Team ixigo
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              A
              Achu@@
              Apr 5, 2021
              Resolved
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              Resolved

              Address: [email protected]
              Website: www.ixigo.com

              I tried to book a train ticket with ixigo on 5/4/2021 from Vadakara to Ernakulam Junction. The amound of 274 rupees debited from my bank account but booking not successfull and i cant find my failed booking in the app. again i booked the ticket and it was successfull since my previous booking is failure and i lost that amount it didn't refund yet.
              Aug 6, 2021
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              View replies
              Hey,

              Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued.

              Please reach out to us via www.ixig.com/help if not refunded yet.

              Thanks
              Team ixigo
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                H
                Haris919
                Apr 5, 2021
                Resolved
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                Resolved

                Booked bus ticket through ixigo and debited money twice . Still i did not get any ticket confirmation or refund i must know how i lost my money . Tommorow i have to take journey to hydrabad. Plz ixigo as soon as possible contact with u r partner Le travenues technology pvt ltd which has been collected my Rs 1805 in google pay.
                Aug 6, 2021
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                View replies
                Hey,

                Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued.

                Please reach out to us via www.ixig.com/help if not refunded yet.

                Thanks
                Team ixigo
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                  A
                  Aaryasindhu
                  Apr 5, 2021
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                  Resolved

                  Address: Kota

                  I booked train ticket from aluva to kota on 05/04/2021 during the process the amount got deducted as the procedure but after deduction of amount the booking doesn't got complete and I got a msg from ixigo that the amount will get refunded on 05/04/2021 at 11 am but till now the amount is not reflected back to my account
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  View replies
                  No response till now very disappointed with the app
                  Reply
                  Hey,

                  Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued.

                  Please reach out to us via www.ixig.com/help if not refunded yet.

                  Thanks
                  Team ixigo
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                    M
                    Manumannar
                    Apr 4, 2021
                    Resolved
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                    Resolved

                    My booking of ticket with order id: IXITR[protected]. The money was deducted on 27/03/2021 later it was cancelled. Yesterday(3/04/2021) was the last day of refund as claimed by ixigo app yet no money was credited to my account. Please look into this.
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    View replies
                    Hey,

                    We are unable to see your booking details. The amount is auto-refunded within 7 days if the ticket is not issued.

                    Please reach out to us via www.ixig.com/help if not refunded yet.

                    Thanks
                    Team ixigo
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                      L
                      Lakshmi123@chaithra
                      Apr 3, 2021
                      Resolved
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                      Resolved

                      My money got deducted while iam booking the train ticket from kannur to nizamuddin in 02431 TVM -NZM but my ticket is not booked.
                      There is no information about failed bookings in ixigo app.
                      What should I do?
                      When will I get my refund?
                      +1 photos
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      View replies
                      Hey,

                      The refund was processed on 4th April with bank ARN[protected]

                      Let us know via www.ixigo.com/help for any further assistance.

                      Thanks
                      Team ixigo
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                        A
                        Anagha Rag K
                        Apr 3, 2021
                        Resolved
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                        Resolved

                        Ticket not generated

                        Address: Gurugram

                        My money got deducted while iam booking the train ticket from kannur to nizamuddin in 02431 TVM -NZM but my ticket is not booked.
                        There is no information about failed bookings in ixigo app.
                        What should I do?
                        When will I get my refund?

                        UPI transaction ID[protected]
                        Order id-O4RCVXOLTCZWWZ28R8...
                        +2 photos
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                        D
                        deep8singh
                        from Kolkata, West Bengal
                        Apr 2, 2021
                        Resolved
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                        Resolved

                        Hi, this is deep singh. I was booking a ticket from yesvantpur jn to vasco da gama in 07339 Ypr vasco express on 26 Mar 2021.i made payment through my Google pay UPI ID. The amount 5920 was deducted but ticket was not booked. I have not received my refund amount till date. I am attaching the proof of my payment. Kindly reund the amount as soon as possible.
                        +1 photos
                        Aug 12, 2021
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        Apr 04, 2021
                        Updated by deep8singh                         My complaint is regarding booking ID-IXITR[protected]. As I mentioned earlier that amount was deducted without ticket booking. I have not received refund till date. Kindly do the needful
                        Apr 09, 2021
                        Updated by deep8singh                         Sir, I have not received the refund amount under booking ID-IXITR[protected]. It is going to be 14 days. Please do the needful.
                        Apr 10, 2021
                        Updated by deep8singh                         Sir. I have not received the refund amount under booking ID-IXITR[protected], payment ID-EABTZ71N20B0A22KDC. It is going to be 16 days.when I get my money back, kindly intimate.
                        Verified Support
                        Apr 23, 2021
                        Ixigo Customer Care's response                         Hey Deep,

                        The refund was processed on 12th April with bank ARN[protected]

                        Please let us know via www.ixigo.com/help for any further assistance.

                        Thanks
                        Team ixigo
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                          R
                          Ranjan@1
                          Apr 2, 2021
                          Resolved
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                          Resolved

                          Address: Midc, andheri e, mumbai-93

                          Hi,
                          This is ranjan while am booking train ticket due to techniques issue amount dedicated from my account to your company name account. Transaction details are mention below, please refund my dedicated amount. Please do the needful.

                          My Transaction ID

                          T2103311829073242631277

                          Paid amount 1982.00 to

                          Le Travenues Technology Pvt. Ltd

                          Debited from my account. Transaction date 31 March 6:29 pm.

                          Thanks
                          Ranjan
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          View replies
                          Hey,

                          Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued.

                          Please reach out to us via www.ixig.com/help if not refunded yet.

                          Thanks
                          Team ixigo
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                            D
                            Dr. Manikant Tripathi
                            Apr 2, 2021
                            Resolved
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                            Resolved

                            Dear Sir,
                            I have tried to book ticket from Gorakhpur to Lucknow and money is deducted from.my bank.accounts two times but ticket is not booked. Please resolve my problem.
                            Thanks,
                            +2 photos
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            View replies
                            Hey,

                            As checked both the payments were refunded same day with bank ARN[protected] and[protected]

                            Please let us know for any further assistance.

                            Thanks
                            Team ixigo
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                              S
                              swamulu374
                              from Mumbai, Maharashtra
                              Apr 2, 2021
                              Resolved
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                              Resolved

                              I have booked the ticket from hyd to ballery amount debited but ticket not booked please refund the amount.
                              +1 photos
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              View replies
                              Hey,

                              The refund was successful on 2nd April with bank ARN[protected]

                              Thanks
                              Team ixigo
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                                A
                                Anshul Bhardwaj2402
                                Apr 1, 2021
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                                Resolved

                                Address: 101/5 krishan nagar dehra dun

                                Hi

                                I have booked the train 05005 from IXIGO app then on 1 march i got the message that Train No. 05005 of 31/03/2021 has been cancelled due to unavoidable circumstances.Inconvenience caused is deeply regretted.
                                When i check with booking partner IXIGO they said no need to cancel the ticket you will get full refund in 7 seven days after the journey date

                                But on the day of traveling 31/03/2021 at 4.55 pm i got the message
                                Train No.05005 of 31/03/2021 cancelled earlier has been restored now
                                Now they are showing train is not cancel and I am not eligible for refund
                                After that when I trying to file TDR from your app it is giving error
                                Now Ixigo is not giving my refund

                                Could you please let us know how can i claim the refund

                                My pnr number is PNR-[protected]

                                Trn:05005
                                Thanks
                                Anshu
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                View replies
                                Hey Anshu,

                                We are getting this checked and will get back to you with an update within 48 hours.

                                Thanks
                                Team ixigo
                                Reply
                                Ixigo Customer Care's response, Apr 2, 2021
                                Verified Support
                                Hey Anshu,

                                As checked TDR is already filed for this PNR. IRCTC takes 60-90 days to accept/reject the TDR filed.

                                Kindly wait for the shared timeline.

                                Thanks
                                Team ixigo
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                                  W
                                  wasim3615
                                  Mar 31, 2021
                                  Resolved
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                                  Resolved

                                  Dear sir
                                  Yesterday I was booking train ticket of 7 April 2021, train is 03483, from Bhagalpur To Aligarh.
                                  I paid 580 rupees by paytm, but after payment did not open the ixigo site.
                                  Therefore ticket could not generated.
                                  I request humbly sir please return my money.
                                  +1 photos
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  View replies
                                  Hey,

                                  Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/help in case not refunded within the shared timeline. We're looking forward to your response.

                                  Thanks
                                  Team ixigo
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                                    M
                                    Marc-André Meloche
                                    Mar 31, 2021
                                    Resolved
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                                    Resolved

                                    I used my mother mobile # and now i cant remove it from my account ([protected]@hotmail.com) i cannot and should not use it or receive any confirmation on this mobile, only on my email ... it should be for all customers ability to be able to remove, modify, edit any profile information such as email used, mobile removal and no use, instead of forcing its use, since i dont own one such phone, sad ...
                                    Aug 12, 2021
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 01, 2021
                                    Ixigo Customer Care's response                                     Hey,

                                    You can update the contact number and email address from ixigo app. Please note that the contact number and email address should not be registered already and should be fresh.

                                    Thanks
                                    Team ixigo
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                                      S
                                      Shivani2403
                                      from Delhi, Delhi
                                      Mar 30, 2021
                                      Resolved
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                                      Resolved

                                      I was doing my bus booking from Lucknow to allahabad. Firstly I did the transaction through UPI mode and the amount got deducted but the ticket was not booked... So, secondly when I did the transaction through card the ticket got booked...
                                      The amount which got deducted through UPI mode has not returned back into my account... I need the refund back.. because the amount got deducted through UPI and the ticket was also not booked so kindly refund the amount.
                                      I am attaching the details of my bank account which shows that the amount was deducted from my account and the ticket was not booked.
                                      Kindly, resolve this matter fast and refund my money.
                                      +1 photos
                                      Jul 29, 2021
                                      Complaint marked as Resolved 
                                      I received my amount
                                      Ixigo customer support has been notified about the posted complaint.
                                      Mar 30, 2021
                                      Updated by Shivani2403                                       Kindly resolve my complaint fast

                                      Verified Support
                                      Apr 01, 2021
                                      Ixigo Customer Care's response                                       Hey Shivani,

                                      We are sorry for the inconveninece. The refund for the failed booking will be credited to the payment source within the next 7 days.

                                      Thanks
                                      Team ixigo
                                      View replies
                                      I have booked a train ticket from ludhiana to faridabad through my paytm bank Rs 772/- was deducted on 1st April 2021 neither I got ticket nor refund till today th 18th day of August kindly refund the money asap
                                      Thanks &regards
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