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Updated: Jan 28, 2026
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Ixigo reviews & complaints page 40

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S
Salmanhussain29
Apr 12, 2021
Resolved
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Why you are taking people's amount by the name train ticket booking
Aug 6, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
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Hey,

The amount was against a failed booking and was refunded same day with bank ARN [protected]

Thanks
team ixigo
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    N
    nalini
    from Chennai, Tamil Nadu
    Apr 12, 2021
    Resolved
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    Resolved

    I tried to book ticket for 2 people from Tirupati to Chennai through ixigo. money is debited from account and it asked to login to view ticket but the existing pwd didnt work.
    When forgot pwd is given, new one is generated and sent to mobile but this also didnt work. meanwhile transaction is cancelled. No customer care number to follow with and the chatbot giving same answers.
    IRCTC should take proper action.
    Aug 8, 2021
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    Verified Support
    Apr 23, 2021
    Ixigo Customer Care's response     Hey,

    Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued.

    Please reach out to us via www.ixig.com/help if not refunded yet.

    Thanks
    Team ixigo
    View replies
    [protected]
    I tried to book ticket for 6 people (12675 Kovai express) from Salem to Coimbatore through ixigo. money is debited from account but till now i did' get my ticket status. No customer care number to follow with this.
    I want to know about my trip or I want my money back.
    Here i attached my money transfer jpg.
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      R
      Ravirajuv
      Apr 10, 2021
      Resolved
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      Resolved

      I tried to book a train ticket with ixigo on 7/4/2021 from Tirupati to Kuppam. The amound of 156 rupees debited from my bank account but booking not successfull and i cant find my failed booking in the app. again i booked the ticket and it was successfull since my previous booking is failure and i lost that amount it didn't refund yet.
      Aug 6, 2021
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      View replies
      Hey,

      Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued.

      Please reach out to us via www.ixig.com/help if not refunded yet.

      Thanks
      Team ixigo
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        J
        Jamessathiya
        Apr 10, 2021
        Resolved
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        Resolved

        I didn't get the ticket details but my amount 343 was paid through the ixigo app
        Aug 6, 2021
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        View replies
        Hey,

        Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued.

        Please reach out to us via www.ixig.com/help if not refunded yet.

        Thanks
        Team ixigo
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          N
          Nandi venkateswarlu
          Apr 10, 2021
          Resolved
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          Resolved

          Dear sir

          I tried to book ticket for ernakulam to ongole train ticket but after payment was done that app not showing anything and my money cutter in my account to ixigo so I want my money back
          Aug 6, 2021
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          View replies
          Hey,

          Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued.

          Please reach out to us via www.ixig.com/help if not refunded yet.

          Thanks
          Team ixigo
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            A
            Abhijeet Deokar
            Apr 10, 2021
            Resolved
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            Resolved

            I booked ticket 🎫 on, 09.04.2021 & ticket not booked but when i proceed to pay through google pay, my amount deducted from my account.
            Aug 6, 2021
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            View replies
            Hey,

            The refund was successful on 13th April with bank ARN[protected]

            Please reach out to us via www.ixig.com/help if not refunded yet.

            Thanks
            Team ixigo
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              T
              Tathasin
              Apr 9, 2021
              Resolved
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              Resolved

              I was booking a hwh ndls ac spl 3a ticket on 1st March for next day on tatkal worth 2876 rupee, the amount is debited from my upi account of sbi but process got failed for some reason so ticket wasn't booked.
              Aug 6, 2021
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              View replies
              Hey,

              We are looking into this and will have this resolved for you.

              Please allow us the next 48 hours to update

              Thanks
              Team ixigo
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                N
                Nandi venkateswarlu
                Apr 9, 2021
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                Resolved

                Website: Ixigo

                My amount was auto Dedited to ixigo app and it not showing any information of my transaction
                Aug 6, 2021
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                View replies
                Hey,

                Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued.

                Please reach out to us via www.ixig.com/help if not refunded yet.

                Thanks
                Team ixigo
                Reply
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                  R
                  rt048119
                  Apr 9, 2021
                  Resolved
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                  Resolved

                  Yesterday I have tried to book a ticket at 3:40 and the payment has done two times means I have paid 621 rs two times first at 3:40 and second at 3:41 and i got only one refund of 621 .
                  I request you to pls look at this matter seriously..
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  Apr 09, 2021
                  Updated by rt048119                   In short I want to say that i have paid the amount which is demanded by ixigo two times and in spite of that my booking has not confirmed and money also debited from bank. 621 rs has debited from bank twice and then I got only one 1st payment refund one refund of 621 is still pending

                  View replies
                  Hey,

                  Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued.

                  Please reach out to us via www.ixig.com/help if not refunded yet.

                  Thanks
                  Team ixigo
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                    B
                    Bhatrajinder
                    from Kud, Jammu and Kashmir
                    Apr 9, 2021
                    Resolved
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                    Resolved

                    Address: SBI JAMMI

                    I had booked a flight ticket for 2 individuals from Jammu to Srinagar for 14 April 2021 vide ID IF[protected] PNR MB9VPM SG 539worth amount about 5197 .On cancelation on 30/31 March 2021, I was refunded only rupees 513/_ only. Please clarify.
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    View replies
                    Hey,

                    Since this was voluntary cancellation applicable refund after deducting normal cancellation charges is processed already. For the airline cancellation charges kindly file a claim with the insurance provider using this link https://www.libertyinsurance.in/products/claim-intimation/claimintimation since you had opted for ixigo assured fare. For further assistance you can call us on the number mentioned on your PDF ticket.

                    Thanks
                    Team ixigo
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                      D
                      Deepak.12
                      Apr 9, 2021
                      Resolved
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                      Resolved

                      I have booked my train ticked from spj to jat on 23rd of March 2021
                      After 10 minutes I cancelled the ticket and I have not recieved refund in my bank account .
                      The current status is refund initiated but I have not received the refund yet.

                      Today is 9th of april 2021 and today is 17th day and i have not recieved my refund yet.
                      Please ixigo give me my money back.

                      Pnr No. [protected]
                      Aug 8, 2021
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 23, 2021
                      Ixigo Customer Care's response                       Hey,

                      The refund was processed on 9th April with bank ARN 30005411001082128553912

                      Please reach out to us via www.ixig.com/help if not refunded yet.

                      Thanks
                      Team ixigo
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                        D
                        dopendersharma
                        Apr 8, 2021
                        Resolved
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                        Resolved

                        Payment done but ticket not received

                        Sir I had booked a ticket through this platform and successfully paid for it. But now it not showing any booking and due to this i am not even able to contact them. Even call based customer support is also not available and only chat support which is also not working in my case because according to them there is no booking.
                        here I am sharing my UPI reference no of the transaction[protected]
                        Date of incident-08/04/2021
                        I...
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                        S
                        Shafi Shafi
                        Apr 7, 2021
                        Resolved
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                        Resolved

                        Transaction has been successful for booking train tickets but the tickets has not been Booked. But my money gone.

                        Website: www.ixigo.com

                        I have booked a railway ticket in MAS MAQ EXP 02685 (Chennai Central to Kozhikkode) on[protected] through IXIGO app (partner of Le Travenues Technology Private limited). After filling the details it moves to the payment page. As I have given my upi address and i got payment request in my google pay. I've made the transaction.After the confirmation payment of ₹1977 through Google pay. But after coming back to the ixigo app, there's no page...
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                        S
                        Sasmita29
                        Apr 7, 2021
                        Resolved
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                        Resolved

                        Yesterday I booked a bus ticket from cuttuck to asansol and paid the amount through gpay, transaction was successful but my ticket was not booked and till now I didn't get any notification regarding my booking.
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        View replies
                        Hey,

                        The refund was successful on 13th April with bank ARN[protected]

                        Please reach out to us via www.ixig.com/help if not refunded yet.

                        Thanks
                        Team ixigo
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                          S
                          Sasmita29
                          Apr 7, 2021
                          Resolved
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                          Resolved

                          Yesterday I booked a bus ticket from cuttuck to asansol and paid the money through gpay payment was successful but ticket not booked and till now I didn't get any notifications about my bookings
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          Apr 07, 2021
                          Updated by Sasmita29                           Please help me how can I get my money back.
                          View replies
                          Hey,

                          The refund was successful on 13th April with bank ARN[protected]

                          Please reach out to us via www.ixig.com/help if not refunded yet.

                          Thanks
                          Team ixigo
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                            K
                            Kmay
                            Apr 7, 2021
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                            Resolved

                            I have booked train ticket on 02/04/2021. The amount of rs1078 has been deducted but further processing failed. Ixigo has messaged refund till 03/04/2021 but still not refunded the amount.
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            View replies
                            Hey,

                            The refund was processed on 2nd April with bank ARN[protected]

                            Please reach out to us via www.ixig.com/help if not refunded yet.

                            Thanks
                            Team ixigo
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                              S
                              Sigmababy
                              Apr 6, 2021
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                              Resolved

                              I tried booking a ksrtc bus ticket from Kalpetta to trivandrum on 06/04/21 in ixigo app . After the payment shown successful, money of rs. 589 was debited from account. Thereafter ticket was not confirmed. Money is also not refunded yet.
                              Apr 10, 2021
                              Complaint marked as Resolved 
                              Thank u so much, money got refunded yesterday.
                              Ixigo customer support has been notified about the posted complaint.
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                                P
                                Praturoy
                                Apr 6, 2021
                                Resolved
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                                Resolved

                                Sir,
                                I have booked my ticket through ixigo on 5th march having PNR: [protected] and Booking Id: IXITR[protected]. And i have cancelled my ticket on 9th march 2021 but have not received the refund amount in my account till now.
                                As per the IRCTC customer care representative the refund process have been completed from their side but have been delayed from ixigo side.
                                Please resolve my issue by refunding the amount as soon as possible.

                                Regards
                                Saurav kumar
                                Aug 12, 2021
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 23, 2021
                                Ixigo Customer Care's response                                 Hey,

                                The refund was processed on 11th April with bank ARN 74332741102110138586307

                                Let us know via www.ixigo.com/help for further assistance.

                                Thanks
                                Team ixigo
                                View replies
                                When will get my refund amount. The refund amount was process near by 1 month
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                                  A
                                  Aaryasindhu
                                  Apr 6, 2021
                                  Resolved
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                                  Resolved

                                  Hello,
                                  My name is Arya. On 05/04/2021 at morning I tried to book train from aluva to kota for 18/04/2021 for 2 passengers in ixigo app. After completing the blanks the page got opened for payment gateway on that page I put my mothers upi id [protected]@oksbi and continued the payment after 2-3 minutes the payment got deducted but the booking doesn't get completed. After 15-20 minutes I got a msg from ixigo app in whatsApp that a refund of Rs 4694 is processed and will reflect to your account on 05/04/2021 at 11.But till now the payment not get reflected. I'm sharing you the msg and money debited from my mother's bank account receipt with this msg. This is the second time I'm posting the complaint
                                  I hope you will go through it and resolve my issue as soon as possible
                                  Thanking you
                                  Arya
                                  Aug 12, 2021
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  Apr 11, 2021
                                  Updated by Aaryasindhu                                   On 08/04/2021, I got a refund of Rs. 4694 to my bank account by ixigo.Thank you consumer complaints.in for helping and resolving my problem. Thanks to ixigo for contacting and returning the refund.
                                  Verified Support
                                  Apr 23, 2021
                                  Ixigo Customer Care's response                                   Hey,

                                  Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued.

                                  Please reach out to us via www.ixig.com/help if not refunded yet.

                                  Thanks
                                  Team ixigo
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                                    M
                                    Mohan Gedela
                                    Apr 6, 2021
                                    Resolved
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                                    Resolved

                                    Dear sir,
                                    I have booked a ticket from Bangalore to Vizianagaram dated 06/04/2021. Payment was done but ticket was not booked it suddenly closed. Till now the ticket was not confirmed.
                                    Name of the train : YPR HWH FEST SPL
                                    No of train : 02874
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    View replies
                                    Hey,

                                    Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued.

                                    Please reach out to us via www.ixig.com/help if not refunded yet.

                                    Thanks
                                    Team ixigo
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