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Updated: Apr 16, 2026
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Ixigo reviews & complaints page 40

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A
Aisha.A.Shaikh
from Powai, Maharashtra
Apr 15, 2021
Jan 11, 2025
This thread was updated on Jan 11, 2025
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Refund my ticket amount for train's fake cancellation

Website: www.ixigo.com

I booked 3 tickets through ixigo app on 11 November for journey commencing from 1st Dec 2020 from new delhi to panvel train no. 02432. On 24th November i received a text msg from irctc that train is cancelled due to some inconvenience. I checked ixigo app to cancel my tickets on my own..but it was not showing any option to cancel it by ourselves. So i kept quite hoping that i will get refund after 7 days of travel date & booked tickets...
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Chumbongse Mongzar
Apr 13, 2021
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I book ticket through IRTC from Chandigarh to Delhi on 29th march I have paid to le travenues technology private limited but after the payment it did not returned to irctc webpage and the money has deducted and I am yet to receive my refund amount. I went to help center but they haven't respond resolve my issue till now I even tried to call my bank they said to contact with they ticket provide I guess it should be your company it's been 15 days now and you guys always said it's under process please resolve my issue as soon as possible I will be very please if you do so
Thank you
Aug 10, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Apr 23, 2021
Ixigo Customer Care's response Hey,

We are working on this and will have this resolved. Please allow us the next 3 days.

Apologies for the delay and inconvenience.

Thanks
Team ixigo
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    S
    Sahezad Nathani
    Apr 12, 2021
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    6/4/21 Ko maine delhi ka ticket nikala jo 13/4/21 ki journey ki thi 12-4-21 hai lekin Mera jana lockdown ki wajah se cancel ho gaya isliye mai aaj subah se try kar raha hu lekin ixigo dekha raha hai kuch new rule TDR ka toh woh bhi kiya Lekin try after sometime dikha raha tha subah se aur 30-35 time try kiya lekin nahi hua ticket cancel aur ixigo ki policy ke hisaab se 11/4/21 18:35 After cancellation charges dikha raha hai aur just abhi ye complent karne ke 5 min pahele hi try kiya toh New rule TDR ho bhi inprocess ho gaya lekin ticket cancel karne gaya toh 0 refund dikha raha hai aur inka charges screen shot niche attachment kiya hu
    Aug 6, 2021
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    Verified Support
    Apr 23, 2021
    Ixigo Customer Care's response     Hey,

    We are unable to locate your booking details. Please reach out to us via www.ixigo.com/help

    Thanks
    Team ixigo
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      S
      shilpi kerketta
      Apr 12, 2021
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      Resolved

      Flight cancellation money not reflect on my bank a/c flight booked on 2 April for 6 April booking id IF[protected]
      Aug 6, 2021
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      View replies
      Hey,

      we are unable to see your booking details. Please call us on the customer support number mentioned on your ticket or chat with us at www.ixigo.com/help for assistance.

      Thanks
      Team ixigo
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        S
        Salmanhussain29
        Apr 12, 2021
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        Why you are taking people's amount by the name train ticket booking
        Aug 6, 2021
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        View replies
        Hey,

        The amount was against a failed booking and was refunded same day with bank ARN [protected]

        Thanks
        team ixigo
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          N
          nalini
          from Chennai, Tamil Nadu
          Apr 12, 2021
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          Resolved

          I tried to book ticket for 2 people from Tirupati to Chennai through ixigo. money is debited from account and it asked to login to view ticket but the existing pwd didnt work.
          When forgot pwd is given, new one is generated and sent to mobile but this also didnt work. meanwhile transaction is cancelled. No customer care number to follow with and the chatbot giving same answers.
          IRCTC should take proper action.
          Aug 8, 2021
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          Verified Support
          Apr 23, 2021
          Ixigo Customer Care's response           Hey,

          Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued.

          Please reach out to us via www.ixig.com/help if not refunded yet.

          Thanks
          Team ixigo
          View replies
          [protected]
          I tried to book ticket for 6 people (12675 Kovai express) from Salem to Coimbatore through ixigo. money is debited from account but till now i did' get my ticket status. No customer care number to follow with this.
          I want to know about my trip or I want my money back.
          Here i attached my money transfer jpg.
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            R
            Ravirajuv
            Apr 10, 2021
            Resolved
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            Resolved

            I tried to book a train ticket with ixigo on 7/4/2021 from Tirupati to Kuppam. The amound of 156 rupees debited from my bank account but booking not successfull and i cant find my failed booking in the app. again i booked the ticket and it was successfull since my previous booking is failure and i lost that amount it didn't refund yet.
            Aug 6, 2021
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            View replies
            Hey,

            Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued.

            Please reach out to us via www.ixig.com/help if not refunded yet.

            Thanks
            Team ixigo
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              J
              Jamessathiya
              Apr 10, 2021
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              Resolved

              I didn't get the ticket details but my amount 343 was paid through the ixigo app
              Aug 6, 2021
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              View replies
              Hey,

              Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued.

              Please reach out to us via www.ixig.com/help if not refunded yet.

              Thanks
              Team ixigo
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                N
                Nandi venkateswarlu
                Apr 10, 2021
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                Resolved

                Dear sir

                I tried to book ticket for ernakulam to ongole train ticket but after payment was done that app not showing anything and my money cutter in my account to ixigo so I want my money back
                Aug 6, 2021
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                View replies
                Hey,

                Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued.

                Please reach out to us via www.ixig.com/help if not refunded yet.

                Thanks
                Team ixigo
                Reply
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                1 other people found this review helpful
                1 found this helpful
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                  A
                  Abhijeet Deokar
                  Apr 10, 2021
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                  Resolved

                  I booked ticket 🎫 on, 09.04.2021 & ticket not booked but when i proceed to pay through google pay, my amount deducted from my account.
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  View replies
                  Hey,

                  The refund was successful on 13th April with bank ARN[protected]

                  Please reach out to us via www.ixig.com/help if not refunded yet.

                  Thanks
                  Team ixigo
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                    T
                    Tathasin
                    Apr 9, 2021
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                    Resolved

                    I was booking a hwh ndls ac spl 3a ticket on 1st March for next day on tatkal worth 2876 rupee, the amount is debited from my upi account of sbi but process got failed for some reason so ticket wasn't booked.
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    View replies
                    Hey,

                    We are looking into this and will have this resolved for you.

                    Please allow us the next 48 hours to update

                    Thanks
                    Team ixigo
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                      N
                      Nandi venkateswarlu
                      Apr 9, 2021
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                      Resolved

                      Website: Ixigo

                      My amount was auto Dedited to ixigo app and it not showing any information of my transaction
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      View replies
                      Hey,

                      Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued.

                      Please reach out to us via www.ixig.com/help if not refunded yet.

                      Thanks
                      Team ixigo
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                        R
                        rt048119
                        Apr 9, 2021
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                        Yesterday I have tried to book a ticket at 3:40 and the payment has done two times means I have paid 621 rs two times first at 3:40 and second at 3:41 and i got only one refund of 621 .
                        I request you to pls look at this matter seriously..
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        Apr 09, 2021
                        Updated by rt048119                         In short I want to say that i have paid the amount which is demanded by ixigo two times and in spite of that my booking has not confirmed and money also debited from bank. 621 rs has debited from bank twice and then I got only one 1st payment refund one refund of 621 is still pending

                        View replies
                        Hey,

                        Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued.

                        Please reach out to us via www.ixig.com/help if not refunded yet.

                        Thanks
                        Team ixigo
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                          B
                          Bhatrajinder
                          from Kud, Jammu and Kashmir
                          Apr 9, 2021
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                          Resolved

                          Address: SBI JAMMI

                          I had booked a flight ticket for 2 individuals from Jammu to Srinagar for 14 April 2021 vide ID IF[protected] PNR MB9VPM SG 539worth amount about 5197 .On cancelation on 30/31 March 2021, I was refunded only rupees 513/_ only. Please clarify.
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          View replies
                          Hey,

                          Since this was voluntary cancellation applicable refund after deducting normal cancellation charges is processed already. For the airline cancellation charges kindly file a claim with the insurance provider using this link https://www.libertyinsurance.in/products/claim-intimation/claimintimation since you had opted for ixigo assured fare. For further assistance you can call us on the number mentioned on your PDF ticket.

                          Thanks
                          Team ixigo
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                            D
                            Deepak.12
                            Apr 9, 2021
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                            Resolved

                            I have booked my train ticked from spj to jat on 23rd of March 2021
                            After 10 minutes I cancelled the ticket and I have not recieved refund in my bank account .
                            The current status is refund initiated but I have not received the refund yet.

                            Today is 9th of april 2021 and today is 17th day and i have not recieved my refund yet.
                            Please ixigo give me my money back.

                            Pnr No. [protected]
                            Aug 8, 2021
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 23, 2021
                            Ixigo Customer Care's response                             Hey,

                            The refund was processed on 9th April with bank ARN 30005411001082128553912

                            Please reach out to us via www.ixig.com/help if not refunded yet.

                            Thanks
                            Team ixigo
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                              D
                              dopendersharma
                              Apr 8, 2021
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                              Resolved

                              Payment done but ticket not received

                              Sir I had booked a ticket through this platform and successfully paid for it. But now it not showing any booking and due to this i am not even able to contact them. Even call based customer support is also not available and only chat support which is also not working in my case because according to them there is no booking.
                              here I am sharing my UPI reference no of the transaction[protected]
                              Date of incident-08/04/2021
                              I...
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                              Shafi Shafi
                              Apr 7, 2021
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                              Resolved

                              Transaction has been successful for booking train tickets but the tickets has not been Booked. But my money gone.

                              Website: www.ixigo.com

                              I have booked a railway ticket in MAS MAQ EXP 02685 (Chennai Central to Kozhikkode) on[protected] through IXIGO app (partner of Le Travenues Technology Private limited). After filling the details it moves to the payment page. As I have given my upi address and i got payment request in my google pay. I've made the transaction.After the confirmation payment of ₹1977 through Google pay. But after coming back to the ixigo app, there's no...
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                              Sasmita29
                              Apr 7, 2021
                              Resolved
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                              Resolved

                              Yesterday I booked a bus ticket from cuttuck to asansol and paid the amount through gpay, transaction was successful but my ticket was not booked and till now I didn't get any notification regarding my booking.
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              View replies
                              Hey,

                              The refund was successful on 13th April with bank ARN[protected]

                              Please reach out to us via www.ixig.com/help if not refunded yet.

                              Thanks
                              Team ixigo
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                                Sasmita29
                                Apr 7, 2021
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                                Resolved

                                Yesterday I booked a bus ticket from cuttuck to asansol and paid the money through gpay payment was successful but ticket not booked and till now I didn't get any notifications about my bookings
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                Apr 07, 2021
                                Updated by Sasmita29                                 Please help me how can I get my money back.
                                View replies
                                Hey,

                                The refund was successful on 13th April with bank ARN[protected]

                                Please reach out to us via www.ixig.com/help if not refunded yet.

                                Thanks
                                Team ixigo
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                                  Kmay
                                  Apr 7, 2021
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                                  Resolved

                                  I have booked train ticket on 02/04/2021. The amount of rs1078 has been deducted but further processing failed. Ixigo has messaged refund till 03/04/2021 but still not refunded the amount.
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  View replies
                                  Hey,

                                  The refund was processed on 2nd April with bank ARN[protected]

                                  Please reach out to us via www.ixig.com/help if not refunded yet.

                                  Thanks
                                  Team ixigo
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