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Updated: Aug 23, 2025
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Ixigo reviews & complaints page 40

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A
Aaryasindhu
Apr 5, 2021
Resolved
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Resolved

Address: Kota

I booked train ticket from aluva to kota on 05/04/2021 during the process the amount got deducted as the procedure but after deduction of amount the booking doesn't got complete and I got a msg from ixigo that the amount will get refunded on 05/04/2021 at 11 am but till now the amount is not reflected back to my account
Aug 6, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
View replies
No response till now very disappointed with the app
Reply
Hey,

Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued.

Please reach out to us via www.ixig.com/help if not refunded yet.

Thanks
Team ixigo
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    M
    Manumannar
    Apr 4, 2021
    Resolved
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    Resolved

    My booking of ticket with order id: IXITR[protected]. The money was deducted on 27/03/2021 later it was cancelled. Yesterday(3/04/2021) was the last day of refund as claimed by ixigo app yet no money was credited to my account. Please look into this.
    Aug 6, 2021
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
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    Hey,

    We are unable to see your booking details. The amount is auto-refunded within 7 days if the ticket is not issued.

    Please reach out to us via www.ixig.com/help if not refunded yet.

    Thanks
    Team ixigo
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      L
      Lakshmi123@chaithra
      Apr 3, 2021
      Resolved
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      Resolved

      My money got deducted while iam booking the train ticket from kannur to nizamuddin in 02431 TVM -NZM but my ticket is not booked.
      There is no information about failed bookings in ixigo app.
      What should I do?
      When will I get my refund?
      +1 photos
      Aug 6, 2021
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      View replies
      Hey,

      The refund was processed on 4th April with bank ARN[protected]

      Let us know via www.ixigo.com/help for any further assistance.

      Thanks
      Team ixigo
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        A
        Anagha Rag K
        Apr 3, 2021
        Resolved
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        Resolved

        Ticket not generated

        Address: Gurugram

        My money got deducted while iam booking the train ticket from kannur to nizamuddin in 02431 TVM -NZM but my ticket is not booked.
        There is no information about failed bookings in ixigo app.
        What should I do?
        When will I get my refund?

        UPI transaction ID[protected]
        Order id-O4RCVXOLTCZWWZ28R8...
        +2 photos
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        D
        deep8singh
        from Kolkata, West Bengal
        Apr 2, 2021
        Resolved
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        Resolved

        Hi, this is deep singh. I was booking a ticket from yesvantpur jn to vasco da gama in 07339 Ypr vasco express on 26 Mar 2021.i made payment through my Google pay UPI ID. The amount 5920 was deducted but ticket was not booked. I have not received my refund amount till date. I am attaching the proof of my payment. Kindly reund the amount as soon as possible.
        +1 photos
        Aug 12, 2021
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        Apr 04, 2021
        Updated by deep8singh         My complaint is regarding booking ID-IXITR[protected]. As I mentioned earlier that amount was deducted without ticket booking. I have not received refund till date. Kindly do the needful
        Apr 09, 2021
        Updated by deep8singh         Sir, I have not received the refund amount under booking ID-IXITR[protected]. It is going to be 14 days. Please do the needful.
        Apr 10, 2021
        Updated by deep8singh         Sir. I have not received the refund amount under booking ID-IXITR[protected], payment ID-EABTZ71N20B0A22KDC. It is going to be 16 days.when I get my money back, kindly intimate.
        Verified Support
        Apr 23, 2021
        Ixigo Customer Care's response         Hey Deep,

        The refund was processed on 12th April with bank ARN[protected]

        Please let us know via www.ixigo.com/help for any further assistance.

        Thanks
        Team ixigo
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          R
          Ranjan@1
          Apr 2, 2021
          Resolved
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          Resolved

          Address: Midc, andheri e, mumbai-93

          Hi,
          This is ranjan while am booking train ticket due to techniques issue amount dedicated from my account to your company name account. Transaction details are mention below, please refund my dedicated amount. Please do the needful.

          My Transaction ID

          T2103311829073242631277

          Paid amount 1982.00 to

          Le Travenues Technology Pvt. Ltd

          Debited from my account. Transaction date 31 March 6:29 pm.

          Thanks
          Ranjan
          Aug 6, 2021
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          View replies
          Hey,

          Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued.

          Please reach out to us via www.ixig.com/help if not refunded yet.

          Thanks
          Team ixigo
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            D
            Dr. Manikant Tripathi
            Apr 2, 2021
            Resolved
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            Resolved

            Dear Sir,
            I have tried to book ticket from Gorakhpur to Lucknow and money is deducted from.my bank.accounts two times but ticket is not booked. Please resolve my problem.
            Thanks,
            +2 photos
            Aug 6, 2021
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            View replies
            Hey,

            As checked both the payments were refunded same day with bank ARN[protected] and[protected]

            Please let us know for any further assistance.

            Thanks
            Team ixigo
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              S
              swamulu374
              from Mumbai, Maharashtra
              Apr 2, 2021
              Resolved
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              Resolved

              I have booked the ticket from hyd to ballery amount debited but ticket not booked please refund the amount.
              +1 photos
              Aug 6, 2021
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              View replies
              Hey,

              The refund was successful on 2nd April with bank ARN[protected]

              Thanks
              Team ixigo
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                A
                Anshul Bhardwaj2402
                Apr 1, 2021
                Resolved
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                Resolved

                Address: 101/5 krishan nagar dehra dun

                Hi

                I have booked the train 05005 from IXIGO app then on 1 march i got the message that Train No. 05005 of 31/03/2021 has been cancelled due to unavoidable circumstances.Inconvenience caused is deeply regretted.
                When i check with booking partner IXIGO they said no need to cancel the ticket you will get full refund in 7 seven days after the journey date

                But on the day of traveling 31/03/2021 at 4.55 pm i got the message
                Train No.05005 of 31/03/2021 cancelled earlier has been restored now
                Now they are showing train is not cancel and I am not eligible for refund
                After that when I trying to file TDR from your app it is giving error
                Now Ixigo is not giving my refund

                Could you please let us know how can i claim the refund

                My pnr number is PNR-[protected]

                Trn:05005
                Thanks
                Anshu
                Aug 6, 2021
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                View replies
                Hey Anshu,

                We are getting this checked and will get back to you with an update within 48 hours.

                Thanks
                Team ixigo
                Reply
                Ixigo Customer Care's response, Apr 2, 2021
                Verified Support
                Hey Anshu,

                As checked TDR is already filed for this PNR. IRCTC takes 60-90 days to accept/reject the TDR filed.

                Kindly wait for the shared timeline.

                Thanks
                Team ixigo
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                  W
                  wasim3615
                  Mar 31, 2021
                  Resolved
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                  Resolved

                  Dear sir
                  Yesterday I was booking train ticket of 7 April 2021, train is 03483, from Bhagalpur To Aligarh.
                  I paid 580 rupees by paytm, but after payment did not open the ixigo site.
                  Therefore ticket could not generated.
                  I request humbly sir please return my money.
                  +1 photos
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  View replies
                  Hey,

                  Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/help in case not refunded within the shared timeline. We're looking forward to your response.

                  Thanks
                  Team ixigo
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                    M
                    Marc-André Meloche
                    Mar 31, 2021
                    Resolved
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                    Resolved

                    I used my mother mobile # and now i cant remove it from my account ([protected]@hotmail.com) i cannot and should not use it or receive any confirmation on this mobile, only on my email ... it should be for all customers ability to be able to remove, modify, edit any profile information such as email used, mobile removal and no use, instead of forcing its use, since i dont own one such phone, sad ...
                    Aug 12, 2021
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 01, 2021
                    Ixigo Customer Care's response                     Hey,

                    You can update the contact number and email address from ixigo app. Please note that the contact number and email address should not be registered already and should be fresh.

                    Thanks
                    Team ixigo
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                      S
                      Shivani2403
                      from Delhi, Delhi
                      Mar 30, 2021
                      Resolved
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                      Resolved

                      I was doing my bus booking from Lucknow to allahabad. Firstly I did the transaction through UPI mode and the amount got deducted but the ticket was not booked... So, secondly when I did the transaction through card the ticket got booked...
                      The amount which got deducted through UPI mode has not returned back into my account... I need the refund back.. because the amount got deducted through UPI and the ticket was also not booked so kindly refund the amount.
                      I am attaching the details of my bank account which shows that the amount was deducted from my account and the ticket was not booked.
                      Kindly, resolve this matter fast and refund my money.
                      +1 photos
                      Jul 29, 2021
                      Complaint marked as Resolved 
                      I received my amount
                      Ixigo customer support has been notified about the posted complaint.
                      Mar 30, 2021
                      Updated by Shivani2403                       Kindly resolve my complaint fast

                      Verified Support
                      Apr 01, 2021
                      Ixigo Customer Care's response                       Hey Shivani,

                      We are sorry for the inconveninece. The refund for the failed booking will be credited to the payment source within the next 7 days.

                      Thanks
                      Team ixigo
                      View replies
                      I have booked a train ticket from ludhiana to faridabad through my paytm bank Rs 772/- was deducted on 1st April 2021 neither I got ticket nor refund till today th 18th day of August kindly refund the money asap
                      Thanks &regards
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                        B
                        Bharath Sankaranarayanan
                        Mar 30, 2021
                        Resolved
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                        Resolved

                        I had booked my train ticket from Salem to MGR chennai central which costs of Rs.785. But unfortunately amount had been deducted without the ticket confirmation. The message says that the ticket booking not confirmed due to the payment failure. I request IXIGO to refund my amount of rupees 785 as soon as possible
                        I had attached the proof for your further reference.
                        +3 photos
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 01, 2021
                        Ixigo Customer Care's response                         Hey Bharath,

                        The refund is processed successfully today and should reflect within the next 7 days.

                        Thanks
                        Team ixigo
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                          S
                          Sylrohit
                          Mar 29, 2021
                          Resolved
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                          Resolved

                          Address: Delhi

                          Dear sir

                          My name is rohit singh last Sunday I book 4 train ticket delhi to Lucknow but ticket not booked and payment is done.

                          I payment online banking please tell me who I return my money my amount is Rs 1224/- DTD 28/03/2021 time morning.

                          Name -rohit singh [protected]
                          My Email id - [protected]@gmail.co
                          User id - Rohit_9711
                          +2 photos
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 01, 2021
                          Ixigo Customer Care's response                           Hey,

                          As checked, we did not receive your payment for INR 1224 and the status is failed. If debited, the amount should be auto reversed within 7 days.

                          Please also clarify on this with your bank once.

                          Thanks
                          Team ixigo
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                            J
                            John Samuel J
                            Mar 29, 2021
                            Resolved
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                            Resolved

                            I had booked train tickets on 28th march using gpay as payment gateway. Money was deducted and the irctc login page was not loaded. Money has been deducted and received by Le Travenues Technology Pvt Ltd. I have attached the google payment screenshot. Please refund the amount as I used another transaction through my internet banking and booked the tickets...
                            +1 photos
                            Aug 12, 2021
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 01, 2021
                            Ixigo Customer Care's response                             Hey,

                            The refund for the said transaction is initiated today and will be credited to the payment source within 7 days.

                            Thanks
                            Team ixigo
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                              C
                              chmanish63
                              Mar 28, 2021
                              Resolved
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                              Resolved

                              I have done payment for train booking and after that no further process is done by app not my ticket is not booked and refund not received.
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              View replies
                              Hey,

                              Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/help in case not refunded within the shared timeline. We're looking forward to your response.

                              Thanks
                              Team ixigo
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                                V
                                Vijay Taluja
                                Mar 28, 2021
                                Resolved
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                                Resolved

                                Address: saharanpur u.p.
                                Website: [email protected]

                                Booking confirmed but amount deducted two times.
                                +1 photos
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                View replies
                                Hey,

                                Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/help in case not refunded within the shared timeline. We're looking forward to your response.

                                Thanks
                                Team ixigo
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                                  V
                                  Vijay Taluja
                                  Mar 28, 2021
                                  Resolved
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                                  Resolved

                                  Address: saharanpur u.p.
                                  Website: [email protected]

                                  On 12/03/2021 my account debited with 224 rupees but booking not confirmed.Transaction remark ecom[protected] wwwixigocom
                                  +1 photos
                                  Aug 9, 2021
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  View replies
                                  Hey,

                                  Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/help in case not refunded within the shared timeline. We're looking forward to your response.

                                  Thanks
                                  Team ixigo
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                                    N
                                    Neelesh arjun
                                    from Jamakhandi, Karnataka
                                    Mar 28, 2021
                                    Resolved
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                                    Resolved

                                    Address: Jamakhandi

                                    Sir yesterday train ticket book miraj to Pune, booking cancelled amount debited from my account, after booking cancel amount no refund
                                    +1 photos
                                    Aug 9, 2021
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    View replies
                                    Hey,

                                    Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/help in case not refunded within the shared timeline. We're looking forward to your response.

                                    Thanks
                                    Team ixigo
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                                      R
                                      Rohitigfi
                                      Mar 25, 2021
                                      Resolved
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                                      Resolved

                                      I booked today first Time on ixigo . The money got debited from my account and it shows booking failed and I don't even received a notification
                                      Pls refund my money if my dad find this he will gonna Kill me.
                                      My user id is:-lastsamurai1008
                                      +1 photos
                                      Aug 9, 2021
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      View replies
                                      Hey,

                                      The refund for this transaction was processed on 25th March with bank ARN[protected].

                                      Please check your account statement or connect with your bank.

                                      Thanks
                                      Team ixigo
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