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Updated: Nov 15, 2025
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Ixigo reviews & complaints page 43

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N
Negative PM
Feb 25, 2021
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I booked a ticket and money was deducted, the ticket didn't get booked and I got a notification that my money will be back within a day. It's been a week n I didn't get an ounce of it.
Ixigo customer support has been notified about the posted complaint.
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Hey,

Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

You can reach out to us via www.ixigo.com/help for further assistance.

Thanks
Team ixigo
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    A
    Ankit Kumar 004
    Feb 25, 2021
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    Address: DEHRI-ON-SONE Rohtas Bihar

    I have booked train tickets from DEHRI-ON-SONE to Patna junction my balance from my bank was deducted but I have not seen booking my ticket there were nothing on the application about booking and all
    +1 photos
    Ixigo customer support has been notified about the posted complaint.
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    Hey,

    Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

    You can reach out to us via www.ixigo.com/help for further assistance.

    Thanks
    Team ixigo
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      S
      Samyak 7781
      Feb 25, 2021
      Resolved
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      Resolved

      The ticket did not get confirmed and so i didn't get my refund till now.
      Resolve this ASAP.
      +1 photos
      Feb 25, 2021
      Complaint marked as Resolved 
      I get my refund
      Ixigo customer support has been notified about the posted complaint.
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        S
        Samyak 7781
        Feb 25, 2021
        Resolved
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        Resolved

        The transaction was successful but i didn't get my ticket and also didn't get my refund till now.
        +1 photos
        Mar 2, 2021
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        Feb 25, 2021
        Updated by Samyak 7781         I have done transaction from Paytm upi. The transaction was successful but i didn't get my ticket and it is not showing in my ixigo app in failed transaction too..
        I am attaching my Paytm receipt here.

        View replies
        Hey,

        Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

        You can reach out to us via www.ixigo.com/help for further assistance.

        Thanks
        Team ixigo
        Reply
        Samyak 7781's [Complaint's author] reply, Feb 25, 2021
        Its already been 9 days..
        I want my refund ASAP.
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          P
          Pradhees
          Feb 24, 2021
          Resolved
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          Resolved

          Address: Guraogon, Haryana

          I have booked a train from salem to chennai on 19th Feb 2021, but booking failed. Amount got debited from my account. It is informed that amount will be refunded. Still now I haven't received the amount. Also, I cant track the status of refund. When will I get my refund?
          +1 photos
          Feb 25, 2021
          Complaint marked as Resolved 
          Amount has been refunded from the company. I haven't done no other thing than the complaint. Amount got refunded once after the complaint got submitted.
          Ixigo customer support has been notified about the posted complaint.
          View replies
          Amount got successfully refunded.
          Reply
          Hey Pradhees,

          As discussed, you have received the refund. Request you to kindly mark your complaint resolved if there is no other issue pending.

          Thanks
          Team ixigo
          Reply
          My wishlist ticket automatically cancel refund not credit my account 15 days passed

          Refund issue- reg - Comment #3809329 - Image #0
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            S
            Siddharth Nag
            Feb 24, 2021
            Resolved
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            Resolved

            My money got deducted but didn't receive my ticket.
            Aug 6, 2021
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            View replies
            Hey,

            Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

            You can reach out to us via www.ixigo.com/help for further assistance.

            Thanks
            Team ixigo
            Reply
            Samyak 7781's reply, Feb 25, 2021
            Its been already 9 days..
            I want my refund ASAP.
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              P
              Priyanshu chaturvedi
              Feb 23, 2021
              Resolved
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              Resolved

              I have booked by ixigo app bus ticket from Bhubneswar to Damanjodi 2times but ticket not booked and paid money couldn't get back my account. My mobile no is [protected]. Please check and refund my money back instant.
              +2 photos
              Feb 24, 2021
              Complaint marked as Resolved 
              Money is refunded instant.
              Ixigo customer support has been notified about the posted complaint.
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                P
                POORNIMA S PILLAI
                from Bengaluru, Karnataka
                Feb 22, 2021
                Resolved
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                Resolved

                The ticket I booked was canceled because it was on the waiting list. But the amount paid is not credited back to my account till now.
                PNR number - [protected]
                Booking id - IXITR[protected]
                +1 photos
                Aug 6, 2021
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                View replies
                Hey Poornima,

                Refund for INR 190 was successful on 23rd Feb with ARN[protected]. The refund may take upto 7 days to reflect.

                Let us know for any further assistance via www.ixigo.com/help

                Thanks
                Team ixigo
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                  M
                  Mohit kumar jha
                  Feb 22, 2021
                  Resolved
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                  Resolved

                  Address: Lalitpur Uttar Pradesh

                  Dear sir refund my money
                  +2 photos
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  Feb 22, 2021
                  Updated by Mohit kumar jha                   Sir tikit hua nhi h pese kat gye account se 2 bar ki tikit dono bar pese kat gye account se tikit hua nhi
                  Feb 22, 2021
                  Updated by Mohit kumar jha                   Please refresh my money sir
                  Feb 22, 2021
                  Updated by Mohit kumar jha                   Dear sir refund my money

                  View replies
                  Hey,

                  The refund is successful today and should reflect in your account within the next 7 days.

                  Thanks
                  Team ixigo
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                    M
                    Mohit kumar jha
                    Feb 22, 2021
                    Resolved
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                    Resolved

                    Address: Choubayana no 1 lalitpur up

                    Dear sir
                    Mere account se pyament ho gya h lekin tikit hua nhi h 2 bar tikit kiya dono bar nhi hua or dono bar pese kat gye account se 1510 rupye 2 bar kat gye h plz refund my pesa
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    View replies
                    Plz sir refund mera pesa ye h photo translation ki

                    Train ticket - Comment #3802635 - Image #0
                    Train ticket - Comment #3802635 - Image #1
                    Reply
                    Sir refund my money

                    Train ticket - Comment #3802639 - Image #0
                    Train ticket - Comment #3802639 - Image #1
                    Reply
                    Dear sir 1510 mere account me bapish a gye h thanks sir lekin abhi mere 1510 or rah gye h 2 bar kiye the tikit dono bar nhi hua tha plz sir 1510 rupye refund my amount

                    Train ticket - Comment #3803693 - Image #0
                    Train ticket - Comment #3803693 - Image #1
                    Reply
                    Hey,

                    The refund is successful today and should reflect in your account within the next 7 days.

                    Thanks
                    Team ixigo
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                      N
                      Nitroj
                      Feb 21, 2021
                      Resolved
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                      Resolved

                      Hey, i have booked ticket on 13/2/2021.amount Rs.2, 526/- order id.IXITR[protected] .train no.0216 8(LTT FESTIVAL EXP)from varansi to lokmanya tilak(kurla).but ticket booking was failed and the amount was deducted from my bank account.when i contact to ixigo customer care the spokeperson said that you will wait for the 7 days for refund.but after 7 days the amount is not refunded in my bank account.so kindly request you to refund my amount as soon as possible
                      +1 photos
                      Aug 13, 2021
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 24, 2021
                      Ixigo Customer Care's response                       Hey,

                      We can see that the refund was successful on 13th Feb with bank ARN 30004610451044133887142

                      Request you to please connect with your bank incase not credit yet.

                      Thanks
                      Team ixigo
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                        S
                        sachinpra4321
                        Feb 21, 2021
                        Resolved
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                        Resolved

                        Address: 2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon 122002 India.
                        Website: www.ixigo.com

                        Hi, i have booked ticket, payment deducted from google pay but i have not receive ticket. Time for booking ticket is over i want refund. Book for BKI TO UDZ please refund me balance
                        Reply fast
                        +1 photos
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        Feb 21, 2021
                        Updated by sachinpra4321                         Booking date 20/2/21
                        Thankyou
                        View replies
                        Hey,

                        Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

                        You can reach out to us via www.ixigo.com/help for further assistance.

                        Thanks
                        Team ixigo
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                          S
                          Shashankdz
                          Feb 21, 2021
                          Resolved
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                          Resolved

                          Hey..i have recently booked my tickets from lucknow to siwan.The full amount has been paid but the tickets are not booked yet. I need urget tickets from lucknow either refund my money or provide me my tickets as soon as possible.Kindly look into this matter as soon as possible and provide me proper solution for this.waiting for your reply.thank you
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          View replies
                          Hey, how did you get the refund ? I am facing the same issue
                          Reply
                          Hey,

                          Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

                          You can reach out to us via www.ixigo.com/help for further assistance.

                          Thanks
                          Team ixigo
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                            S
                            Sawmadip Banik
                            Feb 21, 2021
                            Resolved
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                            Resolved

                            Address: 1no. Gate maligaon guwahati-11

                            My train was cancelled but money was not received
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            View replies
                            I sawmadip Banik booked my tickets for 2122021 from kamakhya to new jalpaiguri but till now my money was not refunded
                            Reply
                            Hey,

                            We are unable to see your booking details. Refund for cancellation trains is automatically initiated and processed within 7 days from the travel date.

                            For further assistance, please connect with us via www.ixigo.com/help

                            Thanks
                            Team ixigo
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                              S
                              Sonu18457
                              Feb 20, 2021
                              Resolved
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                              Resolved

                              I was booking rail ticket on your app on 18/02/2021.mean while ammout of rs 4705/ debited from my bank but i have not recd.any update of failed/ pending/ successful transaction.my money is still not received to me after 48 hours
                              +1 photos
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              View replies
                              Hey,

                              Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

                              You can reach out to us via www.ixigo.com/help for further assistance.

                              Thanks
                              Team ixigo
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                                K
                                Kumarsharma rakesh
                                from Bengaluru, Karnataka
                                Feb 20, 2021
                                Resolved
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                                Resolved

                                I booked my ticket form ranchi to dhanbad bus my 200rs got deducted but it showed booking fail I haven't received my refund yet my mobile number is [protected]
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                View replies
                                Hey,

                                Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

                                You can reach out to us via www.ixigo.com/help for further assistance.

                                Thanks
                                Team ixigo
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                                  V
                                  Vishaldogra88
                                  Feb 20, 2021
                                  Resolved
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                                  Resolved

                                  I booked a train ticket from Jammu to Ajmer on 19 February 2021 at 6:13pm through the Ixigo app. An amount of Rs 2061 was deducted from my google account but in the ixigo app it is showing "No transaction yet". No ticket was provided to me. I am providing all the necessary details. Please treat this as urgent and refund my money.

                                  UPI Transaction ID :[protected]

                                  Paid To : Le Travenues Technology Pvt. Ltd
                                  upi id : ixigo.[protected]@indus

                                  Paid From : Vishal Dogra
                                  upi id : [protected]@okaxis

                                  Google transaction ID :[protected]

                                  Please treat this as urgent. I really need my money back. I am attaching the required screenshots as proof.
                                  +1 photos
                                  Aug 13, 2021
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 24, 2021
                                  Ixigo Customer Care's response                                   Hey,

                                  Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

                                  You can reach out to us via www.ixigo.com/help for further assistance.

                                  Thanks
                                  Team ixigo
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                                    A
                                    Ali Arafat
                                    Feb 20, 2021
                                    Resolved
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                                    Resolved

                                    Booking ID: IXITR[protected]
                                    Booking ID: IXITR[protected]
                                    Booking ID: IXITR[protected]

                                    I didn't received refund in my bank, even when the app is showing refund sent. App is telling me to contact bank. I didn't received any RRN number, can you please send an RRN/ARN no related to these booking.
                                    Refund was suppose to be reflected by 19/02/2021,
                                    but it didn't
                                    +5 photos
                                    Aug 13, 2021
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    Feb 22, 2021
                                    Updated by Ali Arafat                                     If you have sent refund, please give me ARN/RRN number so I can resolve the issue with my bank.
                                    Verified Support
                                    Feb 24, 2021
                                    Ixigo Customer Care's response                                     Hey,

                                    Please refer below details:

                                    IXITR[protected]: Refunded with bank ARN 30004610451043201780288 on 13th Feb
                                    IXITR[protected]: Refunded with bank ARN 30004610451043219689026 on 13th Feb

                                    Please connect with your bank customer care if not credited.

                                    Thanks
                                    Team ixigo
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                                      R
                                      Rajpura Jabir
                                      Feb 20, 2021
                                      Resolved
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                                      Resolved

                                      Are you talking about your trip from Palanpur Jn to Alwar on[protected]Trip Id: IXITR[protected]

                                      Plize soll
                                      +1 photos
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      View replies
                                      Hey,

                                      We are unable to see your booking details. Please reach out to us via www.ixigo.com/help.

                                      Thanks
                                      Team ixigo
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                                        S
                                        SharmilaAmen
                                        Feb 19, 2021
                                        Resolved
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                                        Resolved

                                        I booked tickets through ixigo app, during first attempt of booking, amount got deducted from bank account but the ticket was not booked. During second attempt, again amount got deducted from bank account and tickets booked. Please help me to raise refund for first attempt o[censored]nsuccessful booking
                                        Aug 6, 2021
                                        Complaint marked as Resolved 
                                        Ixigo customer support has been notified about the posted complaint.
                                        View replies
                                        Hey,

                                        Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

                                        You can reach out to us via www.ixigo.com/help for further assistance.

                                        Thanks
                                        Team ixigo
                                        Reply
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