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3.4
Updated: Nov 15, 2025
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Ixigo reviews & complaints page 43

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P
Panchalmk1
from Ahmedabad, Gujarat
Feb 26, 2021
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Dear sir,

Today, i have booked 2 tickets from ixigo train application then i choose upi payment and made patment of 427 rs . Which PhonePe transactions us attched here pls do needful.

Regards
Mayur panchal
[protected]
+1 photos
Ixigo customer support has been notified about the posted complaint.
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Hey,

Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

You can reach out to us via www.ixigo.com/help for further assistance.

Thanks
Team ixigo
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Please initial refund
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    K
    Kishor Kumar Tiwari
    from Ghumarwin, Himachal Pradesh
    Feb 26, 2021
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    Address: Vadodara

    Sir/Madam, good afternoon. As you know that Train no 09083 (Booked from BRC-PPTA Dated 14/06/2021) has been canceled and amount of booking for e ticket through IXIGO has not been released/refunded yet in my account so I can get a new ticket in some other train. Kindly acknowledge the receipt and refund the amount as soon as possible. Thanking you.
    Ixigo customer support has been notified about the posted complaint.
    View replies
    Hey Kishor,

    Please note that the refund of the ticket fare for fully canceled trains is automatically processed within 7 days from the date of travel.

    Please reach out to us via www.ixigo.com/help.

    Thanks
    Team ixigo
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      N
      Negative PM
      Feb 25, 2021
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      I booked a ticket and money was deducted, the ticket didn't get booked and I got a notification that my money will be back within a day. It's been a week n I didn't get an ounce of it.
      Ixigo customer support has been notified about the posted complaint.
      View replies
      Hey,

      Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

      You can reach out to us via www.ixigo.com/help for further assistance.

      Thanks
      Team ixigo
      Reply
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        A
        Ankit Kumar 004
        Feb 25, 2021
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        Address: DEHRI-ON-SONE Rohtas Bihar

        I have booked train tickets from DEHRI-ON-SONE to Patna junction my balance from my bank was deducted but I have not seen booking my ticket there were nothing on the application about booking and all
        +1 photos
        Ixigo customer support has been notified about the posted complaint.
        View replies
        Hey,

        Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

        You can reach out to us via www.ixigo.com/help for further assistance.

        Thanks
        Team ixigo
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          S
          Samyak 7781
          Feb 25, 2021
          Resolved
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          Resolved

          The ticket did not get confirmed and so i didn't get my refund till now.
          Resolve this ASAP.
          +1 photos
          Feb 25, 2021
          Complaint marked as Resolved 
          I get my refund
          Ixigo customer support has been notified about the posted complaint.
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            S
            Samyak 7781
            Feb 25, 2021
            Resolved
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            Resolved

            The transaction was successful but i didn't get my ticket and also didn't get my refund till now.
            +1 photos
            Mar 2, 2021
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            Feb 25, 2021
            Updated by Samyak 7781             I have done transaction from Paytm upi. The transaction was successful but i didn't get my ticket and it is not showing in my ixigo app in failed transaction too..
            I am attaching my Paytm receipt here.

            View replies
            Hey,

            Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

            You can reach out to us via www.ixigo.com/help for further assistance.

            Thanks
            Team ixigo
            Reply
            Samyak 7781's [Complaint's author] reply, Feb 25, 2021
            Its already been 9 days..
            I want my refund ASAP.
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              P
              Pradhees
              Feb 24, 2021
              Resolved
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              Resolved

              Address: Guraogon, Haryana

              I have booked a train from salem to chennai on 19th Feb 2021, but booking failed. Amount got debited from my account. It is informed that amount will be refunded. Still now I haven't received the amount. Also, I cant track the status of refund. When will I get my refund?
              +1 photos
              Feb 25, 2021
              Complaint marked as Resolved 
              Amount has been refunded from the company. I haven't done no other thing than the complaint. Amount got refunded once after the complaint got submitted.
              Ixigo customer support has been notified about the posted complaint.
              View replies
              Amount got successfully refunded.
              Reply
              Hey Pradhees,

              As discussed, you have received the refund. Request you to kindly mark your complaint resolved if there is no other issue pending.

              Thanks
              Team ixigo
              Reply
              My wishlist ticket automatically cancel refund not credit my account 15 days passed

              Refund issue- reg - Comment #3809329 - Image #0
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                S
                Siddharth Nag
                Feb 24, 2021
                Resolved
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                Resolved

                My money got deducted but didn't receive my ticket.
                Aug 6, 2021
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                View replies
                Hey,

                Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

                You can reach out to us via www.ixigo.com/help for further assistance.

                Thanks
                Team ixigo
                Reply
                Samyak 7781's reply, Feb 25, 2021
                Its been already 9 days..
                I want my refund ASAP.
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                  P
                  Priyanshu chaturvedi
                  Feb 23, 2021
                  Resolved
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                  Resolved

                  I have booked by ixigo app bus ticket from Bhubneswar to Damanjodi 2times but ticket not booked and paid money couldn't get back my account. My mobile no is [protected]. Please check and refund my money back instant.
                  +2 photos
                  Feb 24, 2021
                  Complaint marked as Resolved 
                  Money is refunded instant.
                  Ixigo customer support has been notified about the posted complaint.
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                    P
                    POORNIMA S PILLAI
                    from Bengaluru, Karnataka
                    Feb 22, 2021
                    Resolved
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                    Resolved

                    The ticket I booked was canceled because it was on the waiting list. But the amount paid is not credited back to my account till now.
                    PNR number - [protected]
                    Booking id - IXITR[protected]
                    +1 photos
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    View replies
                    Hey Poornima,

                    Refund for INR 190 was successful on 23rd Feb with ARN[protected]. The refund may take upto 7 days to reflect.

                    Let us know for any further assistance via www.ixigo.com/help

                    Thanks
                    Team ixigo
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                      M
                      Mohit kumar jha
                      Feb 22, 2021
                      Resolved
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                      Resolved

                      Address: Lalitpur Uttar Pradesh

                      Dear sir refund my money
                      +2 photos
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      Feb 22, 2021
                      Updated by Mohit kumar jha                       Sir tikit hua nhi h pese kat gye account se 2 bar ki tikit dono bar pese kat gye account se tikit hua nhi
                      Feb 22, 2021
                      Updated by Mohit kumar jha                       Please refresh my money sir
                      Feb 22, 2021
                      Updated by Mohit kumar jha                       Dear sir refund my money

                      View replies
                      Hey,

                      The refund is successful today and should reflect in your account within the next 7 days.

                      Thanks
                      Team ixigo
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                        M
                        Mohit kumar jha
                        Feb 22, 2021
                        Resolved
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                        Resolved

                        Address: Choubayana no 1 lalitpur up

                        Dear sir
                        Mere account se pyament ho gya h lekin tikit hua nhi h 2 bar tikit kiya dono bar nhi hua or dono bar pese kat gye account se 1510 rupye 2 bar kat gye h plz refund my pesa
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        View replies
                        Plz sir refund mera pesa ye h photo translation ki

                        Train ticket - Comment #3802635 - Image #0
                        Train ticket - Comment #3802635 - Image #1
                        Reply
                        Sir refund my money

                        Train ticket - Comment #3802639 - Image #0
                        Train ticket - Comment #3802639 - Image #1
                        Reply
                        Dear sir 1510 mere account me bapish a gye h thanks sir lekin abhi mere 1510 or rah gye h 2 bar kiye the tikit dono bar nhi hua tha plz sir 1510 rupye refund my amount

                        Train ticket - Comment #3803693 - Image #0
                        Train ticket - Comment #3803693 - Image #1
                        Reply
                        Hey,

                        The refund is successful today and should reflect in your account within the next 7 days.

                        Thanks
                        Team ixigo
                        Reply
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                          N
                          Nitroj
                          Feb 21, 2021
                          Resolved
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                          Resolved

                          Hey, i have booked ticket on 13/2/2021.amount Rs.2, 526/- order id.IXITR[protected] .train no.0216 8(LTT FESTIVAL EXP)from varansi to lokmanya tilak(kurla).but ticket booking was failed and the amount was deducted from my bank account.when i contact to ixigo customer care the spokeperson said that you will wait for the 7 days for refund.but after 7 days the amount is not refunded in my bank account.so kindly request you to refund my amount as soon as possible
                          +1 photos
                          Aug 13, 2021
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 24, 2021
                          Ixigo Customer Care's response                           Hey,

                          We can see that the refund was successful on 13th Feb with bank ARN 30004610451044133887142

                          Request you to please connect with your bank incase not credit yet.

                          Thanks
                          Team ixigo
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                            S
                            sachinpra4321
                            Feb 21, 2021
                            Resolved
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                            Resolved

                            Address: 2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon 122002 India.
                            Website: www.ixigo.com

                            Hi, i have booked ticket, payment deducted from google pay but i have not receive ticket. Time for booking ticket is over i want refund. Book for BKI TO UDZ please refund me balance
                            Reply fast
                            +1 photos
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Feb 21, 2021
                            Updated by sachinpra4321                             Booking date 20/2/21
                            Thankyou
                            View replies
                            Hey,

                            Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

                            You can reach out to us via www.ixigo.com/help for further assistance.

                            Thanks
                            Team ixigo
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                              S
                              Shashankdz
                              Feb 21, 2021
                              Resolved
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                              Resolved

                              Hey..i have recently booked my tickets from lucknow to siwan.The full amount has been paid but the tickets are not booked yet. I need urget tickets from lucknow either refund my money or provide me my tickets as soon as possible.Kindly look into this matter as soon as possible and provide me proper solution for this.waiting for your reply.thank you
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              View replies
                              Hey, how did you get the refund ? I am facing the same issue
                              Reply
                              Hey,

                              Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

                              You can reach out to us via www.ixigo.com/help for further assistance.

                              Thanks
                              Team ixigo
                              Reply
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                                S
                                Sawmadip Banik
                                Feb 21, 2021
                                Resolved
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                                Resolved

                                Address: 1no. Gate maligaon guwahati-11

                                My train was cancelled but money was not received
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                View replies
                                I sawmadip Banik booked my tickets for 2122021 from kamakhya to new jalpaiguri but till now my money was not refunded
                                Reply
                                Hey,

                                We are unable to see your booking details. Refund for cancellation trains is automatically initiated and processed within 7 days from the travel date.

                                For further assistance, please connect with us via www.ixigo.com/help

                                Thanks
                                Team ixigo
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                                  S
                                  Sonu18457
                                  Feb 20, 2021
                                  Resolved
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                                  Resolved

                                  I was booking rail ticket on your app on 18/02/2021.mean while ammout of rs 4705/ debited from my bank but i have not recd.any update of failed/ pending/ successful transaction.my money is still not received to me after 48 hours
                                  +1 photos
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  View replies
                                  Hey,

                                  Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

                                  You can reach out to us via www.ixigo.com/help for further assistance.

                                  Thanks
                                  Team ixigo
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                                    K
                                    Kumarsharma rakesh
                                    from Bengaluru, Karnataka
                                    Feb 20, 2021
                                    Resolved
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                                    Resolved

                                    I booked my ticket form ranchi to dhanbad bus my 200rs got deducted but it showed booking fail I haven't received my refund yet my mobile number is [protected]
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    View replies
                                    Hey,

                                    Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

                                    You can reach out to us via www.ixigo.com/help for further assistance.

                                    Thanks
                                    Team ixigo
                                    Reply
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                                      V
                                      Vishaldogra88
                                      Feb 20, 2021
                                      Resolved
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                                      Resolved

                                      I booked a train ticket from Jammu to Ajmer on 19 February 2021 at 6:13pm through the Ixigo app. An amount of Rs 2061 was deducted from my google account but in the ixigo app it is showing "No transaction yet". No ticket was provided to me. I am providing all the necessary details. Please treat this as urgent and refund my money.

                                      UPI Transaction ID :[protected]

                                      Paid To : Le Travenues Technology Pvt. Ltd
                                      upi id : ixigo.[protected]@indus

                                      Paid From : Vishal Dogra
                                      upi id : [protected]@okaxis

                                      Google transaction ID :[protected]

                                      Please treat this as urgent. I really need my money back. I am attaching the required screenshots as proof.
                                      +1 photos
                                      Aug 13, 2021
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      Verified Support
                                      Feb 24, 2021
                                      Ixigo Customer Care's response                                       Hey,

                                      Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

                                      You can reach out to us via www.ixigo.com/help for further assistance.

                                      Thanks
                                      Team ixigo
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                                        A
                                        Ali Arafat
                                        Feb 20, 2021
                                        Resolved
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                                        Resolved

                                        Booking ID: IXITR[protected]
                                        Booking ID: IXITR[protected]
                                        Booking ID: IXITR[protected]

                                        I didn't received refund in my bank, even when the app is showing refund sent. App is telling me to contact bank. I didn't received any RRN number, can you please send an RRN/ARN no related to these booking.
                                        Refund was suppose to be reflected by 19/02/2021,
                                        but it didn't
                                        +5 photos
                                        Aug 13, 2021
                                        Complaint marked as Resolved 
                                        Ixigo customer support has been notified about the posted complaint.
                                        Feb 22, 2021
                                        Updated by Ali Arafat                                         If you have sent refund, please give me ARN/RRN number so I can resolve the issue with my bank.
                                        Verified Support
                                        Feb 24, 2021
                                        Ixigo Customer Care's response                                         Hey,

                                        Please refer below details:

                                        IXITR[protected]: Refunded with bank ARN 30004610451043201780288 on 13th Feb
                                        IXITR[protected]: Refunded with bank ARN 30004610451043219689026 on 13th Feb

                                        Please connect with your bank customer care if not credited.

                                        Thanks
                                        Team ixigo
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