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Updated: Jan 28, 2026
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Ixigo reviews & complaints page 43

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D
Dany111111
Mar 10, 2021
Resolved
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Resolved

I have booked tickets from Chirala to Vijayawada jn in ixigo. Money deducted from Phonepe and didn't get tickets or any confirmation about my booking
Aug 13, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Mar 17, 2021
Ixigo Customer Care's response Dear Customer,

Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. You can reach out to us via www.ixigo.com/help for further assistance.

Thanks
Team ixigo
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    R
    Ramkumar Banoth
    Mar 10, 2021
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    Dear Sir,

    This is with regard to the refund of my tatkal ticket cancellation,
    Sir, my ticket has not confirmed on 26th February-21 and at the same time I yet receive refund amount on same as on date for PNR : [protected], hence request you to please refund my money at the earliest.

    Regards
    Ram
    Ixigo customer support has been notified about the posted complaint.
    View replies
    Dear Customer,

    Please note that the refund for INR 480 was successful on 16th March with bank ARN 75105171076000267900631 and shall be credited to the payment source within 7 days.

    Thanks
    Team ixigo
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      M
      Mr Prasadyoio
      Mar 9, 2021
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      Address: Gurugram
      Website: Safari

      Airline refundedRs 5667.00 to ixigo a/c on28 Feb vide cancel passenger pnrW7173Y.But ixigo credited Rs 1645.00 in my a/c.A what’s app chat with SpiceJet says amount credited to agencyforRs 5667.00.Rest amount still not refunded after several intimations.That’s why lodging complain.
      Ixigo customer support has been notified about the posted complaint.
      View replies
      Dear Customer,

      The shared PNR W7173Y is invalid, please reach out to us via the customer support number mentioned on your ixigo Eticket for assistance.

      Thanks
      Team ixigo
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        M
        Mr Prasadyoio
        Mar 8, 2021
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        Booking is [protected] SpiceJet cancell passenger Parwati Devi PNR W7173Y refunded Rs 5667 in your agency a/c but u credited1645.A chat message from airline clearly shows that Rs5667has been credited in agency a/c.This clearly showsairline not deducted any more charges.Hence initiate my rest amount otherwise matter wii be subjudice. Take action urgently.
        Ixigo customer support has been notified about the posted complaint.
        View replies
        Hey,

        The shared PNR is incorrect and the booking ID is hidden. Please share the correct details or reach out to us via our customer support number available on your Eticket.

        Thanks
        Team ixigo
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          N
          nishadnishu3
          Mar 7, 2021
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          I booking a train ticket in ixigo app .but the booking is failed but my money is deducted to the bank account 250 .i want to refund my money
          Ixigo customer support has been notified about the posted complaint.
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          Hey,

          We have not received the payment for the shared booking as the payment was failed. Please check with your bank if the amount was debited and not yet reversed.

          Thanks
          Team ixigo
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            S
            sanketsayal
            from Delhi, Delhi
            Mar 5, 2021
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            I have a ixigo account with mail [protected]@gmail.com. Recently i tried to book the ticket and the money got debited but before entering my irctc password the app crashed and the booking wasnt successful. so please help me. how can i get my money back?
            Ixigo customer support has been notified about the posted complaint.
            View replies
            Hey,

            Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

            You can reach out to us via www.ixigo.com/help for further assistance.

            Thanks
            Team ixigo
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              N
              Nikumbh Abhishek
              from Noida, Uttar Pradesh
              Mar 4, 2021
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              I am doing ticket for Rajendra Nagar Patna to jharsuguda in train south Bihar on 24 February amount of 820 rupee's cut but till not returned. Plz do needful help.
              Ixigo customer support has been notified about the posted complaint.
              View replies
              Hey,

              Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

              You can reach out to us via www.ixigo.com/help for further assistance.

              Thanks
              Team ixigo
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                C
                Chef Harpreet Singh
                from Bengaluru, Karnataka
                Mar 3, 2021
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                Address: bakes n grills, shop no. 13, bisrakh

                I had booked my ticket yesterday from ixigo thru upi. they payment has made but i didnot recieved any ticket from the ixigo app. nor my money is refund.
                Ixigo customer support has been notified about the posted complaint.
                View replies
                Hey,

                Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

                You can reach out to us via www.ixigo.com/help for further assistance.

                Thanks
                Team ixigo
                Reply
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                  M
                  Mohan Rasu
                  from Panruti, Tamil Nadu
                  Mar 3, 2021
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                  [protected] call me I will tell the details fully
                  Ixigo customer support has been notified about the posted complaint.
                  View replies
                  Hey Mohan,

                  We are unable to see your details. Please reach out to us via www.ixigo.com/help for assistance.

                  Thanks
                  Team ixigo
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                    R
                    Raijib070809
                    from Ghumarwin, Himachal Pradesh
                    Mar 2, 2021
                    Resolved
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                    Resolved

                    Address: 2nd floor, Veritas Building, Golf Course Road, behind Ibis Hotel, DLF Phase 5, Sector 53, Haryana 122002

                    I have booked a ticket from ixigo on 21 feb but after payment it get cancelled due to forget password . Then i recived a message of refund saying my refund have initiated and will show in my account within 7 days. I have waited till 28 feb but I have not received any refund . Also now they are showing to contact to bank but not giving transaction ID .
                    My booking id wasIXITR[protected]
                    I want full information about the transaction from ixigo side
                    For further process contact on
                    [protected]@gmail.com
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 03, 2021
                    Ixigo Customer Care's response                     Hey,

                    Please note that the refund for the shared booking ID was successful on 21 Feb with bank ARN[protected]. Please check your bank statement or connect with your bank customer care.

                    Thanks
                    Team ixigo
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                      S
                      Salman rower
                      Mar 2, 2021
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                      Address: Roorkee
                      Website: [email protected]

                      I have a booking a train 1 march 2021 11:30 am payment debited my bank account but ticket not booked. Sir please refund my payment
                      Ixigo customer support has been notified about the posted complaint.
                      Mar 02, 2021
                      Updated by Salman rower                       Money deducted but ticket not booked

                      View replies
                      Hey,

                      The first booking was failed as we did not receive any payment. If the amount is debited for your account it should be reversed by your bank within 7 days.

                      Thanks
                      Team ixigo
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                        S
                        sndgc
                        Mar 1, 2021
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                        Hi,

                        I have been calling since January. Every customer executive is telling me that within 7 days my money will be refunded (booking id IF[protected]) but all are lies. You ask me to call airlines and airlines are telling me ask Ixigo, whom you have paid to. I have records of each and everything.

                        This is last warning from my side. If I don't receive my refund within a week. I'm going to share all on social media and review your app on google store accordingly. In addition, I will also file a case in consumer court as I have read your FAQ's it is mentioned there that within 15 days I will get my refund back.

                        I don't want all this but you are forcing me to do so.

                        Regards,
                        Ixigo customer support has been notified about the posted complaint.
                        View replies
                        Hey,

                        The booking details are hidden, could you please share the screenshot of the booking ID? We will check and assist.

                        Thanks
                        Team ixigo
                        Reply
                        Trip id: IF[protected]
                        Booking id =[protected]
                        PNR= J74H5
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                          B
                          Bm Ananya
                          from Ghumarwin, Himachal Pradesh
                          Mar 1, 2021
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                          I was booking tickets for train no-02815, but my ticket was not confirmed though, payment was successful on date 25th January 2021 at 11.30 am. I raised a dispute still I didn't get back my money.
                          Ixigo customer support has been notified about the posted complaint.
                          View replies
                          Hey,

                          Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

                          You can reach out to us via www.ixigo.com/help for further assistance.

                          Thanks
                          Team ixigo
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                            A
                            anupamaheg
                            from Bengaluru, Karnataka
                            Feb 28, 2021
                            Resolved
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                            Resolved

                            Today I have booked a train ticket from talaguppa to mysore (karnataka) the amount got deducted and booking was not confirmed..even helpline number also not finding.
                            Aug 5, 2021
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 02, 2021
                            Ixigo Customer Care's response                             Hey,

                            Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

                            You can reach out to us via www.ixigo.com/help for further assistance.

                            Thanks
                            Team ixigo
                            View replies
                            Resolved tq u
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                              P
                              Panchalmk1
                              from Ahmedabad, Gujarat
                              Feb 26, 2021
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                              Dear sir,

                              Today, i have booked 2 tickets from ixigo train application then i choose upi payment and made patment of 427 rs . Which PhonePe transactions us attched here pls do needful.

                              Regards
                              Mayur panchal
                              [protected]
                              Ixigo customer support has been notified about the posted complaint.
                              View replies
                              Hey,

                              Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

                              You can reach out to us via www.ixigo.com/help for further assistance.

                              Thanks
                              Team ixigo
                              Reply
                              Please initial refund
                              Reply
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                                K
                                Kishor Kumar Tiwari
                                from Ghumarwin, Himachal Pradesh
                                Feb 26, 2021
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                                Address: Vadodara

                                Sir/Madam, good afternoon. As you know that Train no 09083 (Booked from BRC-PPTA Dated 14/06/2021) has been canceled and amount of booking for e ticket through IXIGO has not been released/refunded yet in my account so I can get a new ticket in some other train. Kindly acknowledge the receipt and refund the amount as soon as possible. Thanking you.
                                Ixigo customer support has been notified about the posted complaint.
                                View replies
                                Hey Kishor,

                                Please note that the refund of the ticket fare for fully canceled trains is automatically processed within 7 days from the date of travel.

                                Please reach out to us via www.ixigo.com/help.

                                Thanks
                                Team ixigo
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                                  N
                                  Negative PM
                                  Feb 25, 2021
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                                  I booked a ticket and money was deducted, the ticket didn't get booked and I got a notification that my money will be back within a day. It's been a week n I didn't get an ounce of it.
                                  Ixigo customer support has been notified about the posted complaint.
                                  View replies
                                  Hey,

                                  Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

                                  You can reach out to us via www.ixigo.com/help for further assistance.

                                  Thanks
                                  Team ixigo
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                                    A
                                    Ankit Kumar 004
                                    Feb 25, 2021
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                                    Address: DEHRI-ON-SONE Rohtas Bihar

                                    I have booked train tickets from DEHRI-ON-SONE to Patna junction my balance from my bank was deducted but I have not seen booking my ticket there were nothing on the application about booking and all
                                    Ixigo customer support has been notified about the posted complaint.
                                    View replies
                                    Hey,

                                    Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

                                    You can reach out to us via www.ixigo.com/help for further assistance.

                                    Thanks
                                    Team ixigo
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                                      S
                                      Samyak 7781
                                      Feb 25, 2021
                                      Resolved
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                                      Resolved

                                      The ticket did not get confirmed and so i didn't get my refund till now.
                                      Resolve this ASAP.
                                      Feb 25, 2021
                                      Complaint marked as Resolved 
                                      I get my refund
                                      Ixigo customer support has been notified about the posted complaint.
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                                        S
                                        Samyak 7781
                                        Feb 25, 2021
                                        Resolved
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                                        Resolved

                                        The transaction was successful but i didn't get my ticket and also didn't get my refund till now.
                                        Mar 2, 2021
                                        Complaint marked as Resolved 
                                        Ixigo customer support has been notified about the posted complaint.
                                        Feb 25, 2021
                                        Updated by Samyak 7781                                         I have done transaction from Paytm upi. The transaction was successful but i didn't get my ticket and it is not showing in my ixigo app in failed transaction too..
                                        I am attaching my Paytm receipt here.

                                        View replies
                                        Hey,

                                        Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

                                        You can reach out to us via www.ixigo.com/help for further assistance.

                                        Thanks
                                        Team ixigo
                                        Reply
                                        Samyak 7781's [Complaint's author] reply, Feb 25, 2021
                                        Its already been 9 days..
                                        I want my refund ASAP.
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