Ixigo Complaints & Reviews

How can I get my refund for train (09575 okha ndtspl)..., Still it is showing confirmed after train is already cancelled..

I was booked ticket from new Delhi to Varanasi and also pay free cancellation charge but when I cancelled ticket then didn't get total money back total ticket fare is 1605rps and after adding cancellation charge and agent charge it would be 1974rps but after cancel I got only 1605rps now what shoul I do???

I tried to book train ticket from ixigo app but it failed and amount is deducted from my account, till now no response from there side. It been more than 7 days

Good Day,

I booked a train at Ixigo website from Deli to Mathura, but the train got cancelled, I check at the website the booking was still applicable therefore I cancelled the booking at the website it showed partially cancelled and no refund will be generated .

Though i m not at mistake then why my money will not be refunded.
PNR-[protected]

I booked through ixigo today.I did not get the ticket and money debited from my account.Please refund my debited money back.

Submitted a complaint already for not receiving my refund amount of rupees 325, which was deducted from my account on the 12th of April for 3 train tickets, even though the booking failed. When asked the customer service for 16 days they told me the amount will be refunded within 24 or 7 days. And it's been 16 days and no amount is being refunded back and there is no update from the customer service. I need my refund back.

I booked 3 train tickets on April 12th and the booking failed even though the amount had been debited from my account which is a total of 325 rupees. Its been 16 days and the customer service is so poor. I need my refund amount. They are still asking me to wait for 7 days. This is clearly testing my patience. I trusted the app to provide me good service. But in vain. This is my first booking through the app and its gone bad.

Sir mene dadar se ahmedabad ki train ticket book ki thi jo nahi huyi wo abhi tak wapis nahi aayi mere pass 7 din se upar ho gaye

I book a tatkal train on 11 April 2021, and payment was done and later a mail received that show payment failed but the money was deducted and refund automatically to my account by 18 Apr 2021. but money was not received till 26 April 2021.

I made my transaction for booking bus ticket on ixigo this morning and it is failed and my money is debited without booking ticket.So I contacted customer care and they confirm that they will refund my amount within 4 hours.But I didn't receive and refund from Ixigo.

I (Dwarika Pandey) booked (Booking id: IF[protected]) a ticket for 12 April at 8 successfully got a ticket on what's App message.
at 08.40 I got a message your payment is pending then got another two messages. Sorry
payment for your Gorakhpur-New Delhi booking has failed If deducted, money will be refunded to your original mode of payment but I have not refunded my money back till now.
After a week I called customer care they said your ticket was booked and confirmed. But after got this message I booked another ticket and travel.

Ixigo service number Online Ticket booking service//++. [protected]//++[protected]. ixigo service number Online Ticket booking service//++. [protected]//++[protected]. ixigo service number Online Ticket booking service//++. [protected]//++[protected]...

Today at 12:30 i booked the tickets in BGP ANVT spcl train for 31st july in 2S Compartment. After making payment the app crashed and it's showing me try again. But the payment was taken. I tried twice and same problem occured both the times. Ticket is not even showing up in PNR status. I want my refund of Rs 644. Look into this matter asap. Thank you

For booking tickets from Kalyan to Parbhani, payment was made over pay phone but there were two payments. Rs 846 each. A total of Rs 1692 was deducted from the account..
Receipt of payment is sent along with it.
Plz a humble request to get back the extra money deducted

Dear ixigo team

1. I booked a ticket for 1 person in train no 04206, DLI FD EXP SPL for 3 MAY 2021 vide
Pnr - [protected]
Payment id - EU1W6NQGVGSLY58K08
Trip id - IXITR[protected]

2. Subsequently i cancelled the above ticket on 20 April and an amount of rs 600 refund was initiated

3. It was mailed to me that refund of rs 600 will be refunded in 10 days.

So far the refund amount has not been credited in my account and in irctc site it is showing that refund is completed

Request you to kindly revert back on status of my refund amount at the earliest.

Regards

Piyoush Jaiswal
Mob - [protected]

I've booked a train ticket from ahmadnagar to vasco da gamma goa from ixigo app the money for same has been debited same time but the app is not showing any booking update or any transaction history regarding my booking. I have paid 534 rs. In my gpay transaction history money is showing to be debited to ixigo.

I booked two tickets money is deducted but i have not got my ticket

Ticket not booked but money deducted for card

Ticket not booked but amountdebited 1116rupees

@ixigo i had booked 3 tickets through ixigo on 11th Nov for journey on 1st Dec..on 24th Nov i received a text msg containing that train is cancelled. I checked ixigo's app but I couldn't cancelled tickets on my own as ixigo wasn't showing any option for it. Suddenly on 1st Dec I received a text msg that chart is prepared ..i contacted railways they told me that train wasn't cancelled but diverted. Ixigo wasn't showing any status about that even it was continuously showing TRAIN IS CANCELLED in red block letters even though train was restored. I tried filing TDR but it was showing error because there wasn't sufficient time of 4 hours from train's departure.

I request ixigo to refund my amount of Rs 7982 .. Because it was ixigo's fault that it hadn't informed me about train's restoration neither through text msg nor through app. & I missed my journey along with such a big amount. My prn is [protected]. Attaching screenshots as an evidence.