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www.ixigo.com
3.5
Updated: Jul 4, 2026
Complaints 2448
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1588
Unresolved
860
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Ixigo reviews & complaints page 39

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S
SASWAT K PATRA
Jun 11, 2021
Resolved
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Address: At/po-Balasore,odisha

I am booking a train ticket but due to some issue the booking got failed and the amount for this booking got deducted from my account and after some time the i got a mail from Ixigo that the amount has successfully refunded to me but till now i didn't get the amount in my account.
Aug 12, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Jun 19, 2021
Ixigo Customer Care's response Hey,

The booking was failed and the amount has been refunded on 11th June with bank ARN 30005411631162002982094

Please reach out to us via www.ixigo.com/help for assistance if not received.

Thanks
Team ixigo
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    M
    mehulsaikumar
    Jun 9, 2021
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    IXIGO travel agency claiming that the refund was processed on 7th may 2021.
    Since it has been a month and I have not received any amount in my bank from the travel agency Iam raising this complaint.
    Ixigo customer support has been notified about the posted complaint.
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      S
      SK93
      Jun 9, 2021
      Resolved
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      Resolved

      Due to corona, I had to cancel my flight ticket. Inspite of taking insurance, the refund amount that have received is only Rs 182, against a booking of 3261/-.
      The flight details are:
      Flight-NDLS-IXB (03:00-11:05)
      Flight Number: 6E-2214(NDLS-CCU)/6E-422(CCU-IXB)
      PNR Number: OSGPPR
      Passenger Name: Neelnisith Kamila
      Booking id: [protected]@gmail.com
      Aug 6, 2021
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      View replies
      Hey,

      The amount for airline cancellation charges has to be claimed from the insurance provider. We have processed refund as applicable. You can file the claim here. https://www.libertyinsurance.in/products/claim-intimation/claimintimation

      Thanks
      Team ixigo
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        H
        Hardik Dangi
        Jun 7, 2021
        Resolved
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        Resolved

        Tickets booking not my ticket book payment failed iss please refund
        Aug 6, 2021
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        View replies
        Hey Hardik,

        Please reach out to us via www.ixigo.com/help for assistance.

        Thanks
        Team ixigo
        Reply
        Hey,

        We are unable to locate any details. Kindly reach out to us via www.ixigo.com/help

        Thanks
        Team ixigo
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          V
          Vk pubgangindia
          Jun 4, 2021
          Resolved
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          Resolved

          Hi
          I was trying to book ticket of flight for date 9th june 2021. I paid ticket money by phone pay of amount 4599. Money get deducted but nothing is visible on ixigo app. While on phone pay its showing money transfer to ixigo. I have attached the screen shot of phone pay. Please look into the issue.
          Transaction ID A2106031815419035683899
          Aug 12, 2021
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          Verified Support
          Jun 08, 2021
          Ixigo Customer Care's response           Hey,

          We are unable to locate the details with provided screenshot. Please reach out to us via www.ixigo.com/help

          Thanks
          Team ixigo
          View replies
          I booked a ticket on train no 02302 of 5 th August.My money got deducted but there is no booking showing.
          Passenger Details-Tanmoy Adak
          Train no-02302
          Journey Date -5th August
          Order Id-W5377QLPL7WK70GXSO
          Transaction Id[protected]
          Amount of money deducted 2049
          Pls refund the money or do something about the train ticket
          Reply
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            R
            Ramchandar Garhwal
            Jun 3, 2021
            Resolved
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            Resolved

            My flight was cancelled...but I still haven't got my refund..it's been more than a week now
            Aug 6, 2021
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            View replies
            Hey,

            Please call us at the customer support number mentioned on the Eticket for assistance.

            Thanks
            Team ixigo
            Reply
            Hey,

            Please call us on the customer support number or connect via www.ixigo.com/help for assistance.

            Thanks
            Team ixigo
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              A
              ashurajak
              Jun 2, 2021
              Resolved
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              Resolved

              Address: Guna
              Website: Www . ixigo.com

              N march 24
              I tried booking train ticket & I was paying through phone pe app. The money got deducted but the ixigo app didn't redirected me to IRCTC site but instead displayed the failed message. Kindly refund the amount Rs.580.
              I ask about my customer care in ixigo
              Send message :
              Sorry! Since the transaction failed, we haven’t charged money against the booking ID: IXITR[protected]. If the amount of Rs. 580.00 has been debited from your account, it would have automatically been reversed to the original mode by[protected].howeveri[censored] haven't received the amount please contact the bank customer care for the same.
              Aug 12, 2021
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              Verified Support
              Jun 08, 2021
              Ixigo Customer Care's response               Hey,

              We can see only 1 payment for INR 580 on 14th March which was refunded on 15th March to the payment source with bank ARN[protected].

              Please connect with your bank customer care for further assistance.

              Thanks
              Team ixigo
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                A
                Aravindh9980
                Jun 1, 2021
                Resolved
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                Resolved

                My flight PNR LGHE7S was cancelled by Indigo airlines on NOV 25 2020, but the refund has not been credited to my account .
                When called airlines its confirmed that the refund was initiated by them. Could you please check and help us in this matter. It's been more than 7 months since the cancellation .
                Aug 6, 2021
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                View replies
                Hey Aravind,

                We can see that no refund request/cancellation request was placed from ixigo app. We were not informed about the direct cancellation with the airline so far. We have raised the refund request now and the full amount will be processed in 7 days.

                Thanks
                Team ixigo
                Reply
                Hey,

                We can see the amount was refunded on 11th June for INR 3038. Let us know for any further assistance.

                Thanks
                Team ixigo
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                  T
                  Thor Titus
                  Jun 1, 2021
                  Resolved
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                  Resolved

                  Sir/Mam,

                  I have cancelled the train ticket also received sms stating refund initiated but still not received.

                  Attached the proof
                  Aug 12, 2021
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 08, 2021
                  Ixigo Customer Care's response                   Hey,

                  Refund for INR 325 was processed from ixigo on 29th May and should have been credited by now.

                  If not please contact your bank customer care for assistance.

                  Thanks
                  Team ixigo
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                    A
                    ashurajak
                    May 31, 2021
                    Resolved
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                    Resolved

                    Address: Guna m.p.

                    Booking failed but refund not received my account
                    Jun 4, 2022
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 08, 2021
                    Ixigo Customer Care's response                     Hey,

                    We can see only 1 payment for INR 580 on 14th March which was refunded on 15th March to the payment source with bank ARN[protected].

                    Please connect with your bank customer care for further assistance.

                    Thanks
                    Team ixigo
                    Jun 28, 2021
                    Updated by ashurajak                     But i didn't get money in my account
                    Jun 28, 2021
                    Updated by ashurajak                     So what will i do to get my money
                    Verified Support
                    Apr 27, 2022
                    Ixigo Customer Care's response                     We trust this was resolved. Please reach out to us via www.ixigo.com/help for any assistance.
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                      A
                      ashurajak
                      May 31, 2021
                      Resolved
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                      Resolved

                      Address: Guna m.p.

                      Not get refund back
                      May 31, 2021
                      Complaint marked as Resolved 
                      Refunds not received
                      Ixigo customer support has been notified about the posted complaint.
                      View replies
                      IXITR[protected] booking id
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                        R
                        Raghu252552
                        May 30, 2021
                        Resolved
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                        Resolved

                        Address: Bengaluru Area, India

                        My flight PNR V7FFHN was cancelled on May 07, but the refund has not been credited to my account .
                        When called airlines its confirmed that the refund was initiated by them. Could you please check and help us in this matter. It's been more than 20 days since the cancellation .
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        View replies
                        Hey,

                        The cancellation was not initiated from ixigo app due to which refund request could not be raised. We have raised the refund request now and the refund will be credited within 7 days.

                        Thanks
                        Team ixigo
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                          K
                          kavya1919
                          May 30, 2021
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                          Resolved

                          Address: Bengaluru Area, India

                          Hi TEam,

                          My flight PNR V7FFHN was cancelled on May 07, but the refund has not been credited to my account .
                          When called airlines its confirmed that the refund was initiated by them. Could you please check and help us in this matter. It's been more than 20 days since the cancellation .
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          View replies
                          Hey,

                          We have raised the refund request and the refund as applicable will be processed within 7 days.

                          Thanks
                          Team ixigo
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                            Z
                            Zeeshanhafsa
                            May 30, 2021
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                            Address: MAROL MAROSHI ROAD ANDHERI EAST BEHIND 7 HILLS HOSPITAL 400059

                            This is to inform you that I have done tickets for the given pnr no. From ixigo travelling date 24.5.2021 but due to cyclone in north east India train had been cancelled but I didn't received my refund yet so please do the needful

                            1.PNR no. [protected]
                            2.PNR NO. [protected]
                            3.PNR NO. [protected]

                            IXIGO ID :ZEESHAN SHAIKH
                            [protected]
                            [protected]@gmail.com
                            Ixigo customer support has been notified about the posted complaint.
                            Jun 02, 2021
                            Updated by Zeeshanhafsa                             COMPLAINT NOT RESOLVED YET
                            View replies
                            Dear Customer,

                            The PNR details are hidden. We are unable to check and assist here. Please reach out to us via www.ixigo.com/help for assistance.

                            Thanks
                            Team ixigo
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                              S
                              Sariul seikh
                              May 27, 2021
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                              Resolved

                              Address: Shrirampur kaliyachak malda 732216
                              Website: Ixigo

                              [protected]
                              1.Flight pnr no AQ5N7E
                              Booking id IF[protected]
                              2.pnr no FJPH7J
                              Booking id. IF[protected]
                              3.pnr no RI34FS
                              Booking id. IF[protected]
                              A/c [protected]
                              Sariul seikh
                              [protected]@gmail.com
                              Please refund my amount.
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              View replies
                              Hey,

                              We have initiated the cancellation and raised the refund request. Refund if any applicable will be processed in 7 days.

                              Thanks
                              Team ixigo
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                                S
                                Sariul seikh
                                May 27, 2021
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                                Resolved

                                Address: Shrirampur kaliyachak malda 732216

                                [protected]
                                Filght pnr no AQ5N7E
                                [protected]@gmail.com
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                View replies
                                Hey Sariul,

                                We have initiated the cancellation and raised the refund request. The refund as applicable will be credited within 7 days.

                                Thanks
                                Team ixigo
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                                  P
                                  Pradeep Pal91400
                                  May 25, 2021
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                                  Resolved

                                  I would like to inform you...my flight through ixigo (Booking id
                                  - IF[protected]) on 17 May cancel by airlines ...I did not any refund till now..
                                  My Flight PNR J9427G
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  View replies
                                  Hey,

                                  Refund for the remaining INR 4119 is initiated and will be credited within 7 days.

                                  Thanks
                                  Team ixigo
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                                    Pushpa mehra
                                    May 24, 2021
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                                    Resolved

                                    Address: M842 m BLOCK mangol puri New Delhi 110083
                                    Website: Ixigo

                                    Mene galti se upi id galat daal di please solve this problem change upi id
                                    Aug 9, 2021
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 27, 2021
                                    Ixigo Customer Care's response                                     Hey,

                                    We are unable to see the booking details. Please reach out to us via www.ixigo.com/help for assistance.

                                    Thanks
                                    Team ixigo
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                                      I
                                      IMA singh
                                      May 23, 2021
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                                      Resolved

                                      Address: 2 Flor veritas building behind lbis hotel sector 53, golf course does, gurgaon India
                                      Website: Ixigo com

                                      टिकट बुक होने पर पैसे वापस नहीं आए और टिकट भी फेल हो गई पैसे कब तक वापस आएंगे इसकी कंप्लेन करता हूं
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      View replies
                                      Hey,

                                      We could not locate your booking details. Please reach out to us via www.ixigo.com/help for assistance.

                                      Thanks
                                      Team ixigo
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                                        Padhibapi630
                                        May 21, 2021
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                                        Resolved

                                        Address: Odisha

                                        My train is cancelled. So how can I refund my money...? Please reply.
                                        Aug 6, 2021
                                        Complaint marked as Resolved 
                                        Ixigo customer support has been notified about the posted complaint.
                                        View replies
                                        Hey,

                                        Refund in case of cancelled train tickets is automatically processed by IRCTC within 7 days after the travel date.

                                        Thanks
                                        Team ixigo
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