Claimed

Ixigo Complaints & Reviews

www.ixigo.com

3.4

Updated: Jan 28, 2026

Complaints 2442

Resolved

1523

Unresolved

919

Good! Ixigo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ixigo step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to Ixigo

Having problems with Ixigo?

File a complaint and get it resolved by Ixigo customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Ixigo

Ixigo reviews & complaints page 45

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

I shivam singh booked my railway bookings
On 14 January and 07 February for which i didn't receive any refunds in my personal account.
Need help

Ixigo customer support has been notified about the posted complaint.

Feb 22, 2021

Updated by Shivsinghisking Kindly help me

View replies

Ixigo Customer Care

from Gurugram, Haryana

Feb 24, 2021

Verified Support

Dear Customer,

Please refer below:

IXITR[protected]: Refunded on 18th Jan with bank ARN [protected]
IXITR[protected]: Refunded on 10th Feb with bank ARN [protected]

Request you to kindly call your bank customer care for further assistance and do check your account statement

Thanks
Team ixigo

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

My ticket not booked for 02925 for 19.02.2021 but RS 4888.00 deducted from my credit card on 17.02.2021.
Code EI2229 at Le Travenues technolog Gurgaon

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

Feb 24, 2021

Verified Support

Hey,

Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

You can reach out to us via www.ixigo.com/help for further assistance.

Thanks
Team ixigo

arunkumarjain2016's [Complaint's author] reply, Mar 8, 2021

Amount yet not received in my account till date

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

While making payment redirect to phone pe than the application page shown as the try again and no track for failed books.

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

Feb 24, 2021

Verified Support

Hey,

Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued.

You can reach out to us via www.ixigo.com/help for further assistance.

Thanks
Team ixigo

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: THEKKEULLAMMALA HOUSE,PERUMPETTY P O

I tried to book a ticket. Amount is deducted from my account but booking was unsuccessful. Deducted amount is not added to my account till now.

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

Feb 24, 2021

Verified Support

Hey,

Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued.

You can reach out to us via www.ixigo.com/help for further assistance.

Thanks
Team ixigo

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

1. I booked a ticket for 02 person in train no 02621, but it failed ..

2. Refund was initiated on 8 feb 2021

3. It says ammount will be refunded in 7 days.

So far the refund amount has not been credited in my account..

And i didn't receive ARN reference number also

Request you to kindly revert back on status of my refund amount at the earliest.

Regards

Manikandan S

Feb 17, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Near canal colony ward no-1, Gidderbaha

I had book my ticket from azamgarh to delhi date[protected]my total amount of ticket -959 i had confirmed my ticket[protected]but i had check my balance in my account two time 959 rupee deducted in my account so refund my extra 959 rupess
Thanks

Feb 16, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: mig 6 sf barra 4 kanpur

I was booking train tickets today payment was successfully done through google pay of amount rs.826.But then i didn't got any update about ticket. there is no ticket booked showing in ixigo no pending failed transaction is there. please help me to get refund amount.

ixigo.[protected]@hdfcbank

ref No.[protected]

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

Feb 16, 2021

Verified Support

Hey,

The amount is auto refunded for failed bookings within 7 days.

Let us know via www.ixigo.com/help for further assistance.

Thanks
Team ixigo

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Money has been deducted from my account for train ticket but successful Payment not showing, I didn't get any pnr also

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

Feb 16, 2021

Verified Support

Hey,

The amount is auto refunded for failed bookings within 7 days.

Let us know via www.ixigo.com/help for further assistance.

Thanks
Team ixigo

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Sir, Myself Saiteja from guntur (Andhra pradesh ) I tried to book a ticket from Renigunta to Vijayawada on Feb 13 2021 on the name of D. Srinivasa rao. After completion of online transfer through gpay with an amount of rs. 680.I didn't receive any further information regarding my bookings or ticket.So please refund my amount that has been deducted

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

Feb 16, 2021

Verified Support

Hey,

The amount is auto refunded for failed bookings within 7 days.

Let us know via www.ixigo.com/help for further assistance.

Thanks
Team ixigo

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Beed

Please do needful.

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

Feb 16, 2021

Verified Support

Dear Customer,

The mentioned transaction was refunded on 20th January with bank ARN[protected].

Request you to please check your account statement or connect with your bank customer care for assistance.

Thanks
Team ixigo

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 2nd Floor, Veritas Building, Sector 53, Golf Course Road, Gurgaon - 122002 - INDIA

Website: Ixigo

I'm booking with ixigo railways on date of 31/01/2021 than diducted my 4066$ amout & booking failed
After 10 days i disn't found my diducted amount...i'm send my diducrion details
Booking ID - IXITR[protected]
Bank ARN30005110311031082377753

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

Feb 10, 2021

Verified Support

Hey,

As checked the refund is already successful with the mentioned ARN number. Request you to kindly connect with your bank customer care if the refund is not yet credited.

Thanks
Team ixigo

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 2nd Floor, Veritas Building, Sector 53, Golf Course Road, Gurgaon - 122002

Kalyan Jn (KYN) - Chhapra (CPR) train booking did not get confirmed. Booking ID: IXITR[protected]
My refund amount is 4066 $
booking date is[protected]
ARN30005110311031082377753

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

Feb 10, 2021

Verified Support

Hey,

We are unable to see your booking details, request you to kindly reach out to us via www.ixigo.com/help for assistance.

Thanks
Team ixigo

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Chennai

I book tickets regularly from your app and this time it shows booking successful but shows pending status

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

Feb 10, 2021

Verified Support

Hey,

As checked the refund was successful on 8th Feb with bank ARN 30004610401039219220201

The refund may take upto 7 days for refund.

Thanks
Team ixigo.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I book a train ticket on 24 January and cancelled my ticket on 25 January, I didn't get my refund but they are showing of refund is completed
When I call in IRCTC helpline said that refund is get but they are telling that ask your bank for money,
But bank tell us that the money is not come yet
And ARN no. is not get and
PNR no.[protected]

I hope u will understand my problem and I hope u will accept my complaint
As soon as possible my refund get soon

Aug 13, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 10, 2021

Ixigo Customer Care's response Hey,

As checked the refund was successful on 27th Jan with bank ARN[protected] for INR 1480.00

Request you to kindly connect with your bank customer care for assistance if not refunded yet.

Thanks
Team ixigo

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I am booking for lkr to rjpb on dated 7.2.2021 for journey date 18.2.2021. My money deducted txr I'd is T2102071135469127631825 by payphone. UTR no. Is[protected]. Kindly revert this money.

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

Feb 10, 2021

Verified Support

Hey,

The amount is auto refunded for failed bookings within 7 days.

Let us know via www.ixigo.com/help for further assistance.

Thanks
Team ixigo

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: ixigo, 2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon, Haryana, 122002

Hello sir/maa'am

Yesterday i have tried to book my train ticket through ixigo app but my amount got debited from my account and ticket not booked. How can i get get refund of that amount?
I'm attaching screen shot of my order i'd for details verification.

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

Feb 10, 2021

Verified Support

Hey,

The amount is auto refunded for failed bookings within 7 days.

Let us know via www.ixigo.com/help for further assistance.

Thanks
Team ixigo

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I was doing a train reservation yesterday night via ixigo app and after filling the details paid for the asked money...The money got deducted but there was no ticket done for the paid reservation done by me...i am warning ixigo that if i do not get my money refunded, i will file a case of Cheating and Duping against it...Such an irresponsible act done...period...

Aug 13, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 10, 2021

Ixigo Customer Care's response Hey,

The amount is auto refunded for failed bookings within 7 days.

Let us know via www.ixigo.com/help for further assistance.

Thanks
Team ixigo

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have booked-
* 3 tickets for Kolkata to ludhiana [PNR no. [protected]] in koaa-asr express - it is cancelled. but didn't get refund Rs 5675.
*And 2 tickets for ludhiana to Kolkata [PNR no. [protected]] in asr-koaa express- it is cancelled. but didn't get refund of Rs. 3836.
Please resolve my issue as soon as possible you can, it's very urgent.

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

Feb 6, 2021

Verified Support

Hey,

We are unable to see your booking details

Please reach out to us via www.ixigo.com/help for further assistance.

Thanks
Team ixigo

aritram100's [Complaint's author] reply, Feb 6, 2021

I have booked-
* 3 tickets for Kolkata to ludhiana [PNR no. 6646316495] in koaa-asr express - it is cancelled. but didn't get refund Rs 5675.
*And 2 tickets for ludhiana to Kolkata [PNR no. 2115449015] in asr-koaa express- it is cancelled. but didn't get refund of Rs. 3836.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Hi, this is Sairam Gaikawad, I've booked the flights from Hyd to Srinagar(1st Jan 2021) with the PNR number : K241HM, the request was raised on 21/12/2020. Its almost 50+ days the amount did not credited to my account. The customer service over there is worse.
The name of the person for whom we cancelled the ticket is Deepak. I need a quick response on this and this issue should be resolved on top priority basis.

My Phone number : [protected]

Aug 8, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2021

Ixigo Customer Care's response Hey,

The shared PNR is incorrect, please share the correct PNR for us to check and assist you better.

Thanks
Team ixigo

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Through ixigo app I was booking a ticket from solapur jn to bhubaneswar jn. Through amazonpay the payment was done and it is successfully paid showing at Amazonpay..but my ticket is not confirmed in ixigo

Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

Feb 6, 2021

Verified Support

Hey,

The amount is auto refunded for failed bookings within 7 days.

Let us know via www.ixigo.com/help for further assistance.

Thanks
Team ixigo

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines