Ixigo Complaints & Reviews

I was doing a train reservation yesterday night via ixigo app and after filling the details paid for the asked money...The money got deducted but there was no ticket done for the paid reservation done by me...i am warning ixigo that if i do not get my money refunded, i will file a case of Cheating and Duping against it...Such an irresponsible act done...period...

+3 photos

Aug 13, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 10, 2021

Ixigo Customer Care's response Hey,

The amount is auto refunded for failed bookings within 7 days.

Let us know via www.ixigo.com/help for further assistance.

Thanks
Team ixigo

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I have booked-
* 3 tickets for Kolkata to ludhiana [PNR no. [protected]] in koaa-asr express - it is cancelled. but didn't get refund Rs 5675.
*And 2 tickets for ludhiana to Kolkata [PNR no. [protected]] in asr-koaa express- it is cancelled. but didn't get refund of Rs. 3836.
Please resolve my issue as soon as possible you can, it's very urgent.

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Feb 6, 2021

Verified Support

Hey,

We are unable to see your booking details

Please reach out to us via www.ixigo.com/help for further assistance.

Thanks
Team ixigo

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aritram100's [Complaint's author] reply, Feb 6, 2021

I have booked-
* 3 tickets for Kolkata to ludhiana [PNR no. 6646316495] in koaa-asr express - it is cancelled. but didn't get refund Rs 5675.
*And 2 tickets for ludhiana to Kolkata [PNR no. 2115449015] in asr-koaa express- it is cancelled. but didn't get refund of Rs. 3836.

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Hi, this is Sairam Gaikawad, I've booked the flights from Hyd to Srinagar(1st Jan 2021) with the PNR number : K241HM, the request was raised on 21/12/2020. Its almost 50+ days the amount did not credited to my account. The customer service over there is worse.
The name of the person for whom we cancelled the ticket is Deepak. I need a quick response on this and this issue should be resolved on top priority basis.

My Phone number : [protected]

Aug 8, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2021

Ixigo Customer Care's response Hey,

The shared PNR is incorrect, please share the correct PNR for us to check and assist you better.

Thanks
Team ixigo

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Through ixigo app I was booking a ticket from solapur jn to bhubaneswar jn. Through amazonpay the payment was done and it is successfully paid showing at Amazonpay..but my ticket is not confirmed in ixigo

Aug 7, 2021

Complaint marked as Resolved

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Ixigo Customer Care

from Gurugram, Haryana

Feb 6, 2021

Verified Support

Hey,

The amount is auto refunded for failed bookings within 7 days.

Let us know via www.ixigo.com/help for further assistance.

Thanks
Team ixigo

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Hi Team,
I had booked ticket from Nagpur to Pune for 20th October by flight gets cancelled by Goair but I haven't received my refund yet. Please help return my refund.

Regards,
Vijay Deshmukh
Mo. - [protected]

Aug 7, 2021

Complaint marked as Resolved

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Ixigo Customer Care

from Gurugram, Haryana

Feb 6, 2021

Verified Support

Hey,

We are unable to see the booking ID or your contact details. Request you to kindly reach out to us on the customer support number available on your Eticket confirmation.

Thanks
Team ixigo

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Money deducted but my ticket not booked
Booking Id IXITR[protected]
Train Ndls Sbc Special
DATE 29/1/2021

PLEASE REFUND MY MONEY ITS A HUMBKE REQUEST...

Aug 7, 2021

Complaint marked as Resolved

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Ixigo Customer Care

from Gurugram, Haryana

Feb 6, 2021

Verified Support

Hey,

We are unable to see your booking ID. The amount is auto refunded for failed bookings within 7 days.

Let us know via www.ixigo.com/help for further assistance.

Thanks
Team ixigo

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Address: JEEVAN DHARA CONVENT SCHOOI

Dear Customer care
PNR [protected] of train number is cancelled, Railway has already refunded the money on 19 jan 2021 to the account number 508993xxxxxxx2035

but IXIGO has not refunded to my account so i request you please do the needful as early as possible.

your customer
God Bless you

Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2021

Ixigo Customer Care's response Hey Lidwin,

The refund for the shared PNR was successful on 19th January with bank ARN 30005410201019104605753

Please connect with your bank customer care if not credited yet.

Thanks
Team ixigo

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Address: 522310 Guntur (district) Andhra Pradesh BAPATLA (mandal)

Hallo sir/ madam I booked gnt-tpty ticket on-28 Jan 2021.i want refund money that has been detected from my UPI I'd using phone pe-as you also see in the screen shot have provided

+2 photos

Aug 7, 2021

Complaint marked as Resolved

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Ixigo Customer Care

from Gurugram, Haryana

Feb 6, 2021

Verified Support

Hey Mounika,

The refund for booking ID IXITR[protected] was successful on 28th Jan with bank ARN[protected].

Please reach out to your bank customer care if not yet credited.

Thanks
Team ixigo

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Address: 522310 Guntur (district) Andhra Pradesh.bapatla(mandal)

Hai sir/madam train number 06351 kyn-hx I booked ticket on 30 Jan 2021.i want refund money that has been detected from debit card using phone pe-as you also see in the screen shot have provided...

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Address: vii-dorapur linebazar

Website: Ixigo

I have booked a ticket but the ticket was not booked and money has deducted from my account and still now I don't get my money back...
My no. [protected]
E-mail id... [protected]@gmail.
Help me plzzz... contact me on this email id or my no...

+1 photos

Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Feb 3, 2021

Verified Support

Hey,

Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/help if not credited within 7 days.

Thanks
Team ixigo

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Address: vii-dorapur linebazar

I have booked a ticket and the ticket was not booked and money has deducted from my account and still now I don't get my money back...

+1 photos

Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Feb 3, 2021

Verified Support

Hey Shashank,

Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/help if not credited within 7 days.

Thanks
Team ixigo

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My registered email id at ixigo app is [protected]@gmail.com and phone no. is [protected] . On 30th jan 2021 I booked a ticket from Pandhurna to Kota in CBE JP Express . My money was deducted but after that the ticket didn't appear .Again it is showing that there has been no booking and no transaction of that ticket.
I request you to kindly refund my money as soon as possible . This app has really disappointed me.
Regards
Shashank Pachghare

Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Jan 31, 2021

Verified Support

Hey Shashank,

Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/help if not credited within 7 days.

Thanks
Team ixigo

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Malindo airlines have cancelled the airline and have promised to make full refund but Ixigo is not making the payment. It's almost 11 months from the date of journey

Aug 7, 2021

Complaint marked as Resolved

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Ixigo Customer Care

from Gurugram, Haryana

Jan 28, 2021

Verified Support

Hey Arpan,

We are unable to see your booking details. Please call us on the number available on your Eticket for assistance.

Thanks
Team ixigo

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Address: Cisf.trg center. Anantapura Behror Rajasthan

Iam M.sanjeeva ixigo money debit but ticket not received payment by dabit cards and no refunds money

+2 photos

Aug 7, 2021

Complaint marked as Resolved

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Ixigo Customer Care

from Gurugram, Haryana

Jan 28, 2021

Verified Support

Hi Sanjeeva,

As checked the refund for INR 2146 was successful on 19th January with bank ARN 30005110191019180187898. Request you to please check this with your bank customer care if not credited yet.

Thanks
Team ixigo

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Address: 101B, sumitra apartment, Polytechnic road, Near shiv mandir

I tried booking a ticket from dhanbad to howrah and requested upi money, but the session expired and money hot deducted from the account. I request you to please resolve the problem and i want my 294rs back.

+1 photos

Aug 7, 2021

Complaint marked as Resolved

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Ixigo Customer Care

from Gurugram, Haryana

Jan 28, 2021

Verified Support

Hey Shilpa,

Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/help so that we can assist you quickly. We're looking forward to your response.

Thanks
Team ixigo

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I m trying to book tickets from ixigo, and make payment through google pay. Money is deducted from my account but ticket not booked.

Money is credited to the account of Le Travenus privite limited company but ticket not booked.

Kindly resolve this Issue and refund the amount.

+1 photos

Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Jan 28, 2021

Verified Support

Hey Shilpa,

Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/help so that we can assist you quickly. We're looking forward to your response.

Thanks
Team ixigo

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Address: Muzaffarpur, Bihar

PNR- CG29RK
Passengers - Deepak Poddar and Sunita Poddar
From Guwahati to Patna
Paid ₹5000 for rescheduling but Spice Jet refunded that amount to agency account on 1st Dec but even after calling helpline for 11 times till now, I haven’t received my refund yet...

Is that what you call customer service?

+1 photos

Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Jan 24, 2021

Verified Support

Hey Ashutosh,

We have raised the refund request for the same and the refund will be processed to the payment source within 15 days.

Let us know for any further assistance by calling us on the customer support number mentioned on your Eticket

Thanks
Team ixigo

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Ixigo Customer Care

from Gurugram, Haryana

Jan 28, 2021

Verified Support

Hey Ashutosh,

We have initiated the refund and the amount shall reflect in the payment source within the next 7 days.

Thanks
Team ixigo

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Address: gurgaon

Hi Team,

Booking Reference No IF[protected] & PNR No ZBYB0 which was cancelled. I have confirmed at the time of cancelling the ticket that partial amount is refundable and after 8 months I have not received any amount refunded into my account. Every time I am contacting your customer service team (Which is worst I have ever Seen) I am getting a fake commitment that your problem will be resolved within next 48 to 72 hours however till the time I can see your resolution capability score is Zero.

Your customer service guys are very rude and very unprofessional having no knowledge.

I have never expected this type of poor service from a brand name like Ixigo...

I am really sorry to say that Happy Easy Go is far better than IXIGO in the meant of service and response.

Aug 5, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2021

Ixigo Customer Care's response Hey Satya,

As confirmed over Twitter the refund for the applicable amount of INR 1278 is initiated and will be credited to the payment source within 7 days.

You will receive a payout link, please add your bank details once received so that the refund can be processed.

Thanks
Team ixigo

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I have book a bus ticket from ixigo app using my phone. The payment for the tickets has been confirmed by the google pay but there is no ticket or booking showing on ixigo app.

I booked ticket on January 22 2021

I want refund money that has been deducted from my bank account using google pay as you also see in the screenshot i have provided.

Bus ticket - January 22 2021
Sri Tulasi Travels
Payment deducted - RS 899

+1 photos

Aug 13, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2021

Ixigo Customer Care's response Hey Nanda,

Your amount is completely safe and will be refunded within 7 days if the ticket is not issued.

Let us know via www.ixigo.com/help for any further assistance.

Thanks
Team ixigo

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I was booking my tickets for train 02367 BGP-ANVT for 8th March. The amount was deducted from Phone pe account but the app stopped working and it was regularly showing try again try again. I couldn't even put my password. When i tried looking for ticket there is no pnr status for that. I want refund for that. It is not even available in my transactions history. I m attaching transaction id. Please try to solve this matter as soon as possible.

+1 photos

Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2021

Ixigo Customer Care's response Dear Rashmi,

Please be assured that the amount will be auto refunded within 7 days of the ticket is not issued.

You can reach out to us via www.ixigo.com/help in case of any further issues.

Thanks
Team ixigo

Ixigo Complaints & Reviews

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Ixigo reviews & complaints page 45

Duped Money by deducting and no reservation done

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Not refunded to my account

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Money detected from phone pe-ticket booking

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Money detected from phone pe-ticket booking failed

I have not get my refund yet

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I have not get my refund

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Refund not received for last 11 months

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Bookings

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Train ticket Money deducted from account but ticket not booked

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Inappropriate response from Helpline No.

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Cancellation pending from last 8 months.

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Payment successful in google pay but ticket is not showing and need amount 899 rs refund

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Fees related

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