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Updated: Nov 15, 2025
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Ixigo reviews & complaints page 51

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K
Krishan Mehta Roll 7
from Powai, Maharashtra
Dec 25, 2020
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I booked train ticket on 29 Nov 2020 which got cancelled and amount was debited from my account
Refund me quickly
Booking id:IXITR[protected]
Amount 5767₹
+2 photos
Ixigo customer support has been notified about the posted complaint.
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    A
    annuprasad939
    from Delhi, Delhi
    Dec 25, 2020
    Resolved
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    Resolved

    Pls give my refund as my ticket is not booked please let me know how will I get my refund
    +2 photos
    Aug 7, 2021
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    View replies
    Dear Customer,

    The amount will be auto refunded within 7 days if the ticket is not issued.

    Please reach out to us via www.ixigo.com/help for further assistance.

    We would also request you to mark your complaint as resolved as soon as the issue is resolved.

    Thanks
    Team ixigo
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      K
      Krishan Mehta Roll 7
      from Powai, Maharashtra
      Dec 25, 2020
      Resolved
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      Resolved

      I booked train ticket on 29 Nov 2020 which got cancelled and amount was debited . And till now I have not received refund . I'm sharing details
      Order I'd : IXITR[protected]
      Payment I'd ; B6L7FI3ZORNWDORYDB
      UPI I'd [protected]@okhdfcbank
      Please refund my amount
      Bank hasn't received any amount
      Aug 7, 2021
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      View replies
      Booking details

      Le travel refund my money - Comment #3780042 - Image #0
      Reply
      Some more details

      Le travel refund my money - Comment #3780098 - Image #0
      Reply
      Dear Customer,

      The amount will be auto refunded within 7 days if the ticket is not issued.

      Please reach out to us via www.ixigo.com/help for further assistance.

      We would also request you to mark your complaint as resolved as soon as the issue is resolved.

      Thanks
      Team ixigo
      Reply
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        T
        Tejas dance
        Dec 25, 2020
        Resolved
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        Resolved

        I booked ticket's of bus and train through ixigo but in both transaction my amount was dedcuted but didnt get ticket's n even i didnt get any refund
        +2 photos
        Aug 7, 2021
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        Dec 25, 2020
        Updated by Tejas dance         the bus ticket

        Dec 25, 2020
        Updated by Tejas dance         when do i get refund

        View replies
        Dear Customer,

        The amount will be auto refunded within 7 days if the ticket is not issued.

        Please reach out to us via www.ixigo.com/help for further assistance.

        We would also request you to mark your complaint as resolved as soon as the issue is resolved.

        Thanks
        Team ixigo
        Reply
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          B
          Balmiki Sharma
          Dec 25, 2020
          Resolved
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          Resolved

          Money deducted but ticket not get.
          +1 photos
          Aug 7, 2021
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          View replies
          Mera paisa mujhe kab wapas milega
          Reply
          Dear Customer,

          The amount will be auto refunded within 7 days if the ticket is not issued.

          Please reach out to us via www.ixigo.com/help for further assistance.

          We would also request you to mark your complaint as resolved as soon as the issue is resolved.

          Thanks
          Team ixigo
          Reply
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            B
            Balmiki Sharma
            Dec 25, 2020
            Resolved
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            Resolved

            Money deducted but ticket not get
            Plz find the attachment.
            +1 photos
            Aug 7, 2021
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            View replies
            Dear Customer,

            The amount will be auto refunded within 7 days if the ticket is not issued.

            Please reach out to us via www.ixigo.com/help for further assistance.

            We would also request you to mark your complaint as resolved as soon as the issue is resolved.

            Thanks
            Team ixigo
            Reply
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              P
              Pujkwal
              Dec 25, 2020
              Resolved
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              Resolved

              I had booked my ticket on 24 th dec 2020 amount got debited but ticket not booked therefore I want full refund
              +1 photos
              Aug 7, 2021
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              View replies
              Dear Customer,

              The amount will be auto refunded within 7 days if the ticket is not issued.

              Please reach out to us via www.ixigo.com/help for further assistance.

              We would also request you to mark your complaint as resolved as soon as the issue is resolved.

              Thanks
              Team ixigo
              Reply
              Dear Customer,

              The amount will be auto refunded within 7 days if the ticket is not issued.

              Please reach out to us via www.ixigo.com/help for further assistance.

              We would also request you to mark your complaint as resolved as soon as the issue is resolved.

              Thanks
              Team ixigo
              Reply
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                K
                Karthik S King
                Dec 25, 2020
                Resolved
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                Resolved

                Address: 36/18 2nd cross kallapa block, Ramachandrapuram

                My money got deducted but my tickets not confirmed
                +1 photos
                Aug 7, 2021
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                Dec 25, 2020
                Updated by Karthik S King                 My money got deducted but my tickets not confirmed

                View replies
                Dear Customer,

                The amount will be auto refunded within 7 days if the ticket is not issued.

                Please reach out to us via www.ixigo.com/help for further assistance.

                Thanks
                Team ixigo
                Reply
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                  M
                  Manjukanasu
                  Dec 25, 2020
                  Resolved
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                  Resolved

                  Address: Channapatna

                  Actually i booked a train ticket from katpadi to tirupur in coimbatore express today (16.12.2017) but the booking didn't take place successfully only the amount from my account was taken and it showed that the session got expired and i had received a mail about the refund of money.. When will i get my refund money credited and to check that if it was credited.. I want help regarding this refund
                  +1 photos
                  Aug 14, 2021
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 29, 2020
                  Ixigo Customer Care's response                   Dear Customer,

                  The amount will be auto refunded within 7 days if the ticket is not issued.

                  Please reach out to us via www.ixigo.com/help for further assistance.

                  Thanks
                  Team ixigo
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                    M
                    mihr7506
                    Dec 25, 2020
                    Resolved
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                    Resolved

                    Website: www.ixigo.com

                    I made a transaction evening from you app and it was successful. I have not received the ticket and after checking with my bank i got to know that transaction was successful and money got deducted towards merchandise that is ixigo.
                    I made the transaction through upi. I have also checked with irctc and they have not received any payment and they also told that money is stuck with ixigo
                    What happened to my money? When can i expect this to resolve?
                    +1 photos
                    Aug 14, 2021
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 29, 2020
                    Ixigo Customer Care's response                     Dear Customer,

                    The amount will be auto refunded within 7 days if the ticket is not issued.

                    Please reach out to us via www.ixigo.com/help for further assistance.

                    Thanks
                    Team ixigo
                    Helpful
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                    1 found this helpful
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                      B
                      Bikky Ray
                      Dec 24, 2020
                      Resolved
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                      Resolved

                      Address: Misharwadi Lane No 1 Aurangabad Maharastra 431001

                      Sir maine 19 December 2020 ko tickets book kiya aur mera ticket prosesing pura nhi hoaa aur mere account se 1051 rupees kat gaye kripya kar ke mere paise waps kare
                      Order. JP89GV50M5YC80UAVC
                      Tickets booking Date 19 December 2020
                      +1 photos
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      View replies
                      Hey,

                      The amount for this transaction was refunded on 20th December with ARN[protected]. Request you to kindly check the bank statement or kindly connect with bank customer care.

                      Thanks
                      Team ixigo
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                        P
                        Purva27
                        Dec 24, 2020
                        Resolved
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                        Resolved

                        Hi,

                        I have booked my flight from ixigo but unfortunately my flight got cancelled by airline Which is AirAsia on 14th nov and because of this I get refund only 1100 rs as I am eligible for full refund because it was cancelled by airline.
                        After 14th nov ixigo executive said that we will refund your money in 7 days but no refund I am getting till date. I have sent mail from AirAsia also with related to full refund but it's almost 1 and half month they will not give my money. What I do .. they only said please wait for 7 days we are doing some validation what can I do .. I am literally frustrated. .Please help me out.
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        View replies
                        Hey,

                        Please help us with the booking details or kindly reach out to us via phone number mentioned on your Eticket.

                        Thanks
                        Team ixigo
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                          T
                          TheAvi
                          Dec 24, 2020
                          Resolved
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                          Resolved

                          Hi Ixigo Team,

                          On bookin tickets, as I switched to UPI to approve payment, my money Rs. 417 deducted. No booking. No confirmation. Please refund my money back.

                          I am attaching my the receipt of charge with upi. I am registered used o[censored]r app.

                          Please check and refund.
                          +1 photos
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          View replies
                          Dear Customer,

                          The amount will be auto refunded within 7 days if the ticket is not issued.

                          Please reach out to us via www.ixigo.com/help for further assistance.

                          Thanks
                          Team ixigo
                          Reply
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                            N
                            Nm20
                            Dec 24, 2020
                            Resolved
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                            Resolved

                            I am trying to book a ticket
                            But money deducted from upi link but not showing in ixigo account
                            Where my money gone
                            ???????
                            ???

                            My id -nm480
                            Phone -[protected]
                            +1 photos
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            View replies
                            Dear Customer,

                            The amount will be auto refunded within 7 days if the ticket is not issued.

                            Please reach out to us via www.ixigo.com/help for further assistance.

                            Thanks
                            Team ixigo
                            Reply
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                              C
                              Chetanya Arora
                              from Delhi, Delhi
                              Dec 23, 2020
                              Resolved
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                              Resolved

                              Address: 68/26 jawahar nagar rohtak

                              I booked tickets from Mathura to rohtak from Google pay and I didn't get any ticket and no any confirmation message
                              +1 photos
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              View replies
                              Dear Customer,

                              The amount will be auto refunded within 7 days if the ticket is not issued.

                              Please reach out to us via www.ixigo.com/help for further assistance.

                              Thanks
                              Team ixigo
                              Reply
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                                A
                                Amit123333
                                from Delhi, Delhi
                                Dec 23, 2020
                                Resolved
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                                Resolved

                                This is totally a fraud. I had done booking of ticket on 22/12/20 by ixigo train app they deducted my money from my google pay but didn't send any ticket. I tried to mail them on [protected]@ixigo.com and [protected]@ixigo.com but both email id this closed. This make me more panic. Please return my money. Please don't do fraud with me. I am attaching proof of payment
                                +1 photos
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 25, 2020
                                Ixigo Customer Care's response                                 Dear Customer,

                                The amount will be auto refunded within 7 days if the ticket is not issued.

                                Please reach out to us via www.ixigo.com/help for further assistance.

                                Thanks
                                Team ixigo
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                                  D
                                  Dim2
                                  from Delhi, Delhi
                                  Dec 23, 2020
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                                  Address: 602/B wing,Trilok kripa darshan ,Ashish Complex, dahisar east
                                  Website: Ixigo

                                  Hi the amount deducted from the account but ticket not booked
                                  Ixigo customer support has been notified about the posted complaint.
                                  View replies
                                  Please update

                                  Immediate refund require - Comment #3778959 - Image #0
                                  Reply
                                  Ixigo Customer Care's response, Dec 25, 2020
                                  Verified Support
                                  Dear Customer,

                                  The amount will be auto refunded within 7 days if the ticket is not issued.

                                  Please reach out to us via www.ixigo.com/help for further assistance.

                                  Thanks
                                  Team ixigo
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                                    P
                                    Prem_6
                                    from Powai, Maharashtra
                                    Dec 23, 2020
                                    Resolved
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                                    Resolved

                                    Sir
                                    I have been booking train and plane tickets from your app. Today i booked a train ticket and payment was successful but while filling irctc credentials the page disappeared and later it showed booking pending in your app. Will i get my money refunded
                                    Tripid is IXITR[protected]
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Customer,

                                    The amount will be auto refunded within 7 days if the ticket is not issued.

                                    Please reach out to us via www.ixigo.com/help for further assistance.

                                    Thanks
                                    Team ixigo
                                    Reply
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                                      K
                                      Kranthikar Chiluka
                                      from Delhi, Delhi
                                      Dec 22, 2020
                                      Resolved
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                                      Resolved

                                      I booked train tickets through ixigo twice from my account, but i failed to login through irctc after the transaction was done. Finally neither i got my ticket nor was i refunded for the transaction. Moreover ixigo is not at all responding to their customer support option in app, and their mail is repeatedly sending auto generated responses.
                                      +2 photos
                                      Aug 7, 2021
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Customer,

                                      The amount will be auto refunded within 7 days if the ticket is not issued.

                                      Please reach out to us via www.ixigo.com/help for further assistance.

                                      Thanks
                                      Team ixigo
                                      Reply
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                                        S
                                        Shiwani_
                                        Dec 22, 2020
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                                        Hi ixigo team,

                                        I was booking a flight ticket from delhi to pune on 3 jan.

                                        I opted for the upi payment option on the application, somehow the ticket has not been booked yet and the amount 4621 has been deducted from account.

                                        Upi transaction id:[protected]

                                        Could you please refund the amount back to my bank account asap.
                                        +2 photos
                                        Ixigo customer support has been notified about the posted complaint.
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