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Updated: Nov 15, 2025
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Ixigo reviews & complaints page 51

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K
Kotresh Naik
Dec 25, 2020
Resolved
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Resolved

Address: Bangalore
Website: Www.ixigo.com

I was trying to book train ticket today and i choosed UPI method as my payment option. The moment i clicked on UPI payment link it took me to google pay and payment was sucesafull but i didnt receive any ticket or refund yet..please take this complaint on priority and fix it !!
+1 photos
Aug 7, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
View replies
Dear Customer,

The amount will be auto refunded within 7 days if the ticket is not issued.

Please reach out to us via www.ixigo.com/help for further assistance.

We would also request you to mark your complaint as resolved as soon as the issue is resolved.

Thanks
Team ixigo
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    K
    Krishan Mehta Roll 7
    from Powai, Maharashtra
    Dec 25, 2020
    Resolved
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    Resolved

    I booked train ticket on 29 Nov 2020 which got cancelled and amount was debited from my account and I have not received any refund
    +2 photos
    Aug 7, 2021
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    Dec 25, 2020
    Updated by Krishan Mehta Roll 7     Refund quickly
    View replies
    Dear Customer,

    The amount will be auto refunded within 7 days if the ticket is not issued.

    Please reach out to us via www.ixigo.com/help for further assistance.

    We would also request you to mark your complaint as resolved as soon as the issue is resolved.

    Thanks
    Team ixigo
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      K
      Krishan Mehta Roll 7
      from Powai, Maharashtra
      Dec 25, 2020
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      I booked train ticket on 29 Nov 2020 which got cancelled and amount was debited from my account
      Refund me quickly
      Booking id:IXITR[protected]
      Amount 5767₹
      +2 photos
      Ixigo customer support has been notified about the posted complaint.
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        A
        annuprasad939
        from Delhi, Delhi
        Dec 25, 2020
        Resolved
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        Resolved

        Pls give my refund as my ticket is not booked please let me know how will I get my refund
        +2 photos
        Aug 7, 2021
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        View replies
        Dear Customer,

        The amount will be auto refunded within 7 days if the ticket is not issued.

        Please reach out to us via www.ixigo.com/help for further assistance.

        We would also request you to mark your complaint as resolved as soon as the issue is resolved.

        Thanks
        Team ixigo
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          K
          Krishan Mehta Roll 7
          from Powai, Maharashtra
          Dec 25, 2020
          Resolved
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          Resolved

          I booked train ticket on 29 Nov 2020 which got cancelled and amount was debited . And till now I have not received refund . I'm sharing details
          Order I'd : IXITR[protected]
          Payment I'd ; B6L7FI3ZORNWDORYDB
          UPI I'd [protected]@okhdfcbank
          Please refund my amount
          Bank hasn't received any amount
          Aug 7, 2021
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          View replies
          Booking details

          Le travel refund my money - Comment #3780042 - Image #0
          Reply
          Some more details

          Le travel refund my money - Comment #3780098 - Image #0
          Reply
          Dear Customer,

          The amount will be auto refunded within 7 days if the ticket is not issued.

          Please reach out to us via www.ixigo.com/help for further assistance.

          We would also request you to mark your complaint as resolved as soon as the issue is resolved.

          Thanks
          Team ixigo
          Reply
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            T
            Tejas dance
            Dec 25, 2020
            Resolved
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            Resolved

            I booked ticket's of bus and train through ixigo but in both transaction my amount was dedcuted but didnt get ticket's n even i didnt get any refund
            +2 photos
            Aug 7, 2021
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            Dec 25, 2020
            Updated by Tejas dance             the bus ticket

            Dec 25, 2020
            Updated by Tejas dance             when do i get refund

            View replies
            Dear Customer,

            The amount will be auto refunded within 7 days if the ticket is not issued.

            Please reach out to us via www.ixigo.com/help for further assistance.

            We would also request you to mark your complaint as resolved as soon as the issue is resolved.

            Thanks
            Team ixigo
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              B
              Balmiki Sharma
              Dec 25, 2020
              Resolved
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              Resolved

              Money deducted but ticket not get.
              +1 photos
              Aug 7, 2021
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              View replies
              Mera paisa mujhe kab wapas milega
              Reply
              Dear Customer,

              The amount will be auto refunded within 7 days if the ticket is not issued.

              Please reach out to us via www.ixigo.com/help for further assistance.

              We would also request you to mark your complaint as resolved as soon as the issue is resolved.

              Thanks
              Team ixigo
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                B
                Balmiki Sharma
                Dec 25, 2020
                Resolved
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                Resolved

                Money deducted but ticket not get
                Plz find the attachment.
                +1 photos
                Aug 7, 2021
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                View replies
                Dear Customer,

                The amount will be auto refunded within 7 days if the ticket is not issued.

                Please reach out to us via www.ixigo.com/help for further assistance.

                We would also request you to mark your complaint as resolved as soon as the issue is resolved.

                Thanks
                Team ixigo
                Reply
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                  P
                  Pujkwal
                  Dec 25, 2020
                  Resolved
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                  Resolved

                  I had booked my ticket on 24 th dec 2020 amount got debited but ticket not booked therefore I want full refund
                  +1 photos
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  View replies
                  Dear Customer,

                  The amount will be auto refunded within 7 days if the ticket is not issued.

                  Please reach out to us via www.ixigo.com/help for further assistance.

                  We would also request you to mark your complaint as resolved as soon as the issue is resolved.

                  Thanks
                  Team ixigo
                  Reply
                  Dear Customer,

                  The amount will be auto refunded within 7 days if the ticket is not issued.

                  Please reach out to us via www.ixigo.com/help for further assistance.

                  We would also request you to mark your complaint as resolved as soon as the issue is resolved.

                  Thanks
                  Team ixigo
                  Reply
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                    K
                    Karthik S King
                    Dec 25, 2020
                    Resolved
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                    Resolved

                    Address: 36/18 2nd cross kallapa block, Ramachandrapuram

                    My money got deducted but my tickets not confirmed
                    +1 photos
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    Dec 25, 2020
                    Updated by Karthik S King                     My money got deducted but my tickets not confirmed

                    View replies
                    Dear Customer,

                    The amount will be auto refunded within 7 days if the ticket is not issued.

                    Please reach out to us via www.ixigo.com/help for further assistance.

                    Thanks
                    Team ixigo
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                      M
                      Manjukanasu
                      Dec 25, 2020
                      Resolved
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                      Resolved

                      Address: Channapatna

                      Actually i booked a train ticket from katpadi to tirupur in coimbatore express today (16.12.2017) but the booking didn't take place successfully only the amount from my account was taken and it showed that the session got expired and i had received a mail about the refund of money.. When will i get my refund money credited and to check that if it was credited.. I want help regarding this refund
                      +1 photos
                      Aug 14, 2021
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 29, 2020
                      Ixigo Customer Care's response                       Dear Customer,

                      The amount will be auto refunded within 7 days if the ticket is not issued.

                      Please reach out to us via www.ixigo.com/help for further assistance.

                      Thanks
                      Team ixigo
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                        M
                        mihr7506
                        Dec 25, 2020
                        Resolved
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                        Resolved

                        Website: www.ixigo.com

                        I made a transaction evening from you app and it was successful. I have not received the ticket and after checking with my bank i got to know that transaction was successful and money got deducted towards merchandise that is ixigo.
                        I made the transaction through upi. I have also checked with irctc and they have not received any payment and they also told that money is stuck with ixigo
                        What happened to my money? When can i expect this to resolve?
                        +1 photos
                        Aug 14, 2021
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 29, 2020
                        Ixigo Customer Care's response                         Dear Customer,

                        The amount will be auto refunded within 7 days if the ticket is not issued.

                        Please reach out to us via www.ixigo.com/help for further assistance.

                        Thanks
                        Team ixigo
                        Helpful
                        1 other people found this review helpful
                        1 found this helpful
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                          B
                          Bikky Ray
                          Dec 24, 2020
                          Resolved
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                          Resolved

                          Address: Misharwadi Lane No 1 Aurangabad Maharastra 431001

                          Sir maine 19 December 2020 ko tickets book kiya aur mera ticket prosesing pura nhi hoaa aur mere account se 1051 rupees kat gaye kripya kar ke mere paise waps kare
                          Order. JP89GV50M5YC80UAVC
                          Tickets booking Date 19 December 2020
                          +1 photos
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          View replies
                          Hey,

                          The amount for this transaction was refunded on 20th December with ARN[protected]. Request you to kindly check the bank statement or kindly connect with bank customer care.

                          Thanks
                          Team ixigo
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                            P
                            Purva27
                            Dec 24, 2020
                            Resolved
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                            Resolved

                            Hi,

                            I have booked my flight from ixigo but unfortunately my flight got cancelled by airline Which is AirAsia on 14th nov and because of this I get refund only 1100 rs as I am eligible for full refund because it was cancelled by airline.
                            After 14th nov ixigo executive said that we will refund your money in 7 days but no refund I am getting till date. I have sent mail from AirAsia also with related to full refund but it's almost 1 and half month they will not give my money. What I do .. they only said please wait for 7 days we are doing some validation what can I do .. I am literally frustrated. .Please help me out.
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            View replies
                            Hey,

                            Please help us with the booking details or kindly reach out to us via phone number mentioned on your Eticket.

                            Thanks
                            Team ixigo
                            Reply
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                              T
                              TheAvi
                              Dec 24, 2020
                              Resolved
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                              Resolved

                              Hi Ixigo Team,

                              On bookin tickets, as I switched to UPI to approve payment, my money Rs. 417 deducted. No booking. No confirmation. Please refund my money back.

                              I am attaching my the receipt of charge with upi. I am registered used o[censored]r app.

                              Please check and refund.
                              +1 photos
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              View replies
                              Dear Customer,

                              The amount will be auto refunded within 7 days if the ticket is not issued.

                              Please reach out to us via www.ixigo.com/help for further assistance.

                              Thanks
                              Team ixigo
                              Reply
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                                N
                                Nm20
                                Dec 24, 2020
                                Resolved
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                                Resolved

                                I am trying to book a ticket
                                But money deducted from upi link but not showing in ixigo account
                                Where my money gone
                                ???????
                                ???

                                My id -nm480
                                Phone -[protected]
                                +1 photos
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                View replies
                                Dear Customer,

                                The amount will be auto refunded within 7 days if the ticket is not issued.

                                Please reach out to us via www.ixigo.com/help for further assistance.

                                Thanks
                                Team ixigo
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                                  C
                                  Chetanya Arora
                                  from Delhi, Delhi
                                  Dec 23, 2020
                                  Resolved
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                                  Resolved

                                  Address: 68/26 jawahar nagar rohtak

                                  I booked tickets from Mathura to rohtak from Google pay and I didn't get any ticket and no any confirmation message
                                  +1 photos
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Customer,

                                  The amount will be auto refunded within 7 days if the ticket is not issued.

                                  Please reach out to us via www.ixigo.com/help for further assistance.

                                  Thanks
                                  Team ixigo
                                  Reply
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                                    A
                                    Amit123333
                                    from Delhi, Delhi
                                    Dec 23, 2020
                                    Resolved
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                                    Resolved

                                    This is totally a fraud. I had done booking of ticket on 22/12/20 by ixigo train app they deducted my money from my google pay but didn't send any ticket. I tried to mail them on [protected]@ixigo.com and [protected]@ixigo.com but both email id this closed. This make me more panic. Please return my money. Please don't do fraud with me. I am attaching proof of payment
                                    +1 photos
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 25, 2020
                                    Ixigo Customer Care's response                                     Dear Customer,

                                    The amount will be auto refunded within 7 days if the ticket is not issued.

                                    Please reach out to us via www.ixigo.com/help for further assistance.

                                    Thanks
                                    Team ixigo
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                                      D
                                      Dim2
                                      from Delhi, Delhi
                                      Dec 23, 2020
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                                      Address: 602/B wing,Trilok kripa darshan ,Ashish Complex, dahisar east
                                      Website: Ixigo

                                      Hi the amount deducted from the account but ticket not booked
                                      Ixigo customer support has been notified about the posted complaint.
                                      View replies
                                      Please update

                                      Immediate refund require - Comment #3778959 - Image #0
                                      Reply
                                      Ixigo Customer Care's response, Dec 25, 2020
                                      Verified Support
                                      Dear Customer,

                                      The amount will be auto refunded within 7 days if the ticket is not issued.

                                      Please reach out to us via www.ixigo.com/help for further assistance.

                                      Thanks
                                      Team ixigo
                                      Helpful
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                                        P
                                        Prem_6
                                        from Powai, Maharashtra
                                        Dec 23, 2020
                                        Resolved
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                                        Resolved

                                        Sir
                                        I have been booking train and plane tickets from your app. Today i booked a train ticket and payment was successful but while filling irctc credentials the page disappeared and later it showed booking pending in your app. Will i get my money refunded
                                        Tripid is IXITR[protected]
                                        Aug 7, 2021
                                        Complaint marked as Resolved 
                                        Ixigo customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Customer,

                                        The amount will be auto refunded within 7 days if the ticket is not issued.

                                        Please reach out to us via www.ixigo.com/help for further assistance.

                                        Thanks
                                        Team ixigo
                                        Reply
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