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3.4
Updated: Jan 28, 2026
Complaints 2442
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1523
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919
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D
DEEPANJAN SARKAR
from Delhi, Delhi
Jan 1, 2021
Resolved
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I just book my ticket but it was not booked, but amount was deducted from bank
Aug 7, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
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Hey,

We are unable to see your booking details. Please reach out to us via www.ixigo.com/help

Thanks
Team ixigo
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    S
    Saima perwez
    Jan 1, 2021
    Resolved
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    Resolved

    User id -Zayn97
    Booking id-IXITR[protected]
    Transaction date[protected]
    Transaction amount-5592
    Booking failed amount was deducted but not refunded yet
    Aug 7, 2021
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    View replies
    Hey Saima,

    Greetings from ixigo

    This email is in regards to IXITR[protected]

    Please be informed that we have not any payment against your booking attempts. In case, the amount is debited, please check with your bank for refund.

    Thanks,
    Team ixigo
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      Y
      Yogesh7351
      from kasganj, Uttar Pradesh
      Jan 1, 2021
      Resolved
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      Resolved

      During train ticket reservation on ixigo after payment process there was no response from ixigo and ticket was not provided.
      There is no record shown about this payment while the ticket fair has been paid.
      Aug 7, 2021
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      Jan 01, 2021
      Updated by Yogesh7351       I want refund my amount [305 rupees] in my phonepe account ASAP.
      View replies
      Hey,

      We are unable to see your booking details. Please reach out to us via www.ixigo.com/help

      Thanks
      Team ixigo
      Reply
      Yogesh7351's [Complaint's author] reply, Jan 7, 2021
      I have booked train ticket from new delhi to jalandhar on 31/12/2020 and amount of 305 rupees deducted as shown in screenshot
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        B
        Binjeet Singh
        from Delhi, Delhi
        Dec 31, 2020
        Resolved
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        Resolved

        Address: Santoshi nagar,water tank, Khamtrai,Raipur

        I booked a bus ticket on 12.12.2020 from Jamshedpur to Raipur ..PNR number[protected] and my booked Id number is -IXIBS[protected]..The isuue is ticket has been cancelled from Mahendra tarvels but stiil did not get refundable amount in my account
        Aug 7, 2021
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        View replies
        Hey,

        We are unable to see your booking details. Please reach out to us via www.ixigo.com/help

        Thanks
        Team ixigo
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          A
          akshayyeulkar
          from Delhi, Delhi
          Dec 31, 2020
          Resolved
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          Resolved

          Dear Ixigo team,

          I have booked Air India Flight from Mumbai to Raipur for 10th Jan 2021 from ixigo app but I have not received any email or booking confirmation message from ixigo for my booking. Though the payment is successful and I received an email that payment has successfully done to "Le Travenues Pvt. Ltd".

          I have attached the payment screenshot with this complaint.

          Really worst service from ixigo. Kindly refund my money.
          Dec 31, 2020
          Complaint marked as Resolved 
          Thanks, Ixigo. Money refunded. Happy New Year :)
          Ixigo customer support has been notified about the posted complaint.
          Dec 31, 2020
          Updated by akshayyeulkar           Let me know when I will get my refund?
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            S
            sikandarjj
            Dec 31, 2020
            Resolved
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            Resolved

            Also there is no way to contact ixigo. Even the [protected]@ixigo.com is not in use. The customer service section on the website isn't of any help either. There should atleast be a way to reach the company.I was booking train tickets from Madgaon to Nashik road for 9th January 2021. I proceeded to pay through Google pay, and the transaction was completed to Le Travenues Technology Pvt. Ltd for the amount of ₹4, 409. Even after the transaction, the tickets weren't generated. Screenshot of transaction on Google pay is attached herewith.
            Aug 14, 2021
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            Verified Support
            Dec 31, 2020
            Ixigo Customer Care's response             Dear Customer,

            The amount will be auto refunded within 7 days if the ticket is not issued.

            Please reach out to us via www.ixigo.com/help for further assistance.

            We would also request you to mark your complaint as resolved as soon as the issue is resolved.

            Thanks
            Team ixigo
            View replies
            Tickets not booked but money got deducted. How can I get an instant refund over it?
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              K
              Kapil Deshmukh Kd
              Dec 30, 2020
              Resolved
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              Resolved

              Mera train reservation nahi hua hai. Lekin mera Bank balance debit se kata gaya hai. To mere paise return chahiye. 1122Rs
              Aug 7, 2021
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              View replies
              Dear Customer,

              The amount will be auto refunded within 7 days if the ticket is not issued.

              Please reach out to us via www.ixigo.com/help for further assistance.

              We would also request you to mark your complaint as resolved as soon as the issue is resolved.

              Thanks
              Team ixigo
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                B
                Brijesh9436
                Dec 30, 2020
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                Address: Chegunta, medal, 502255
                Website: Indigo

                Booking ID -IF[protected]
                PNR-TRWG3B
                Ixigo customer support has been notified about the posted complaint.
                Dec 30, 2020
                Updated by Brijesh9436                 Refund pending

                Booking ID -IF[protected]
                PNR-TRWG3B

                View replies
                Hey,

                Refund for INR 5949 was successful on 22nd December with ARN 30001003580355130439108.

                We have initiated the refund for remaining INR 629 and it should be credited within 7 days.

                Kindly mark your complaint resolved once refunded.

                Thanks
                Team ixigo
                Reply
                Kindly told me Rs 5949 when come in my account still not come
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                  N
                  Nikhil Sapkale
                  Dec 30, 2020
                  Resolved
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                  Resolved

                  I have done 2payment from Google pay both payment were successful but while doing first booking payment has done but ixigo application was stuck and didn't redirect to application so payment was done but didn't get ticket I had made another booking after that till now I didn't get my first payments refund. I've attached the payment receipt which includes order number.
                  Jun 9, 2022
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 31, 2020
                  Ixigo Customer Care's response                   Dear Customer,

                  The amount will be auto refunded within 7 days if the ticket is not issued.

                  Please reach out to us via www.ixigo.com/help for further assistance.

                  We would also request you to mark your complaint as resolved as soon as the issue is resolved.

                  Thanks
                  Team ixigo
                  Dec 31, 2020
                  Updated by Nikhil Sapkale                   Didn't get refund till now!!

                  Verified Support
                  Apr 27, 2022
                  Ixigo Customer Care's response                   We trust this was resolved, for any assistance please reach out to us via www.ixigo.com/help
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                    S
                    Sachin Sonaskar
                    Dec 29, 2020
                    Resolved
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                    Resolved

                    Address: Plot No 20,21 Gajanan Leela Bunglow, Kachole Layout Naalwadi

                    Hi Sachin
                    Sorry!Your Nashik Road (NK) - Wardha Jn (WR) train booking did not get confirmed. Booking ID: IXITR[protected].
                    You can re-book your ticket without paying anything till 01:29 AM: https://ixtr.app.link/37RYBm8vicb. Post that, the refund of Rs. 2962 will be initiated and should reflect in your account by 18 Dec 2020, 03:00.
                    For any queries, please visit our Customer Service section: https://ixtr.app.link/help
                    Thank you
                    Team ixigo
                    Aug 11, 2021
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 31, 2020
                    Ixigo Customer Care's response                     Hey,

                    The amount for the mentioned booking was refunded on 18th December under ARN number[protected]

                    Please check with your bank customer care.

                    Thanks
                    Team ixigo
                    View replies
                    I am booking a train ticket but due to some issue the booking got failed and the amount for this booking got deducted from my credit card no [protected] of standard charted landmark credit card,

                    The journey of booking dated 27/09/2021 from Haridwar junction to Ahmedabad Junction. and booking was made for 3 passengers.

                    PL help me refund the all amount as early as possible in the account.

                    Thanks

                    Akhilesh Gor, Ahmedabad
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                      V
                      Veerwar
                      from Powai, Maharashtra
                      Dec 29, 2020
                      Resolved
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                      Resolved

                      Nov 4 cancellation done, PUNE TO VIJAYAWADA . You have taken about 2 months for refund.
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      View replies
                      Dear Customer,

                      We regret the delay. The refund is initiated and should be credited within the next 7 days.

                      Thanks
                      Team ixigo
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                        C
                        Chetanya Arora
                        from Delhi, Delhi
                        Dec 29, 2020
                        Resolved
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                        Resolved

                        Address: Rohtak
                        Website: Ixigo

                        I had booked tickets on 20 December 2020 but I' did not get any tickets from your site but amount is deducted from my google pay account and I send also a mail few days ago but you don't give me any reply plz take seriously about my concern and refund the amount as soon as possible.
                        UPI ID:[protected]

                        Regards
                        Chetanya
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        View replies
                        Dear Customer,

                        The amount will be auto refunded within 7 days if the ticket is not issued.

                        Please reach out to us via www.ixigo.com/help for further assistance.

                        We would also request you to mark your complaint as resolved as soon as the issue is resolved.

                        Thanks
                        Team ixigo
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                          A
                          adarsh2766
                          from Bengaluru, Karnataka
                          Dec 29, 2020
                          Resolved
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                          Resolved

                          Address: Bangalore

                          I booked a ticket and the ticket didn’t book and they deducted the money its bern 15 days
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          Dec 29, 2020
                          Updated by adarsh2766                           They sent me a link and I filled it but still no refund

                          View replies
                          Hey,

                          The refund will be credited within 5 days if you have already filled the details.

                          We also request you to kindly mark this complaint as resolved once the amount is refunded.

                          Thanks
                          Team ixigo
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                            L
                            Laxaman
                            Dec 29, 2020
                            Resolved
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                            Resolved

                            Today I have booking a train ticket the amount will be debited my account this transaction INDBB6F895C89EB8340BE053307C180AA86 I’d but ticket is not booked. Plz refund the money as soon as
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Dec 29, 2020
                            Updated by Laxaman                             Refund my amount
                            View replies
                            Dear Customer,

                            The amount will be auto refunded within 7 days if the ticket is not issued.

                            Please reach out to us via www.ixigo.com/help for further assistance.

                            We would also request you to mark your complaint as resolved as soon as the issue is resolved.

                            Thanks
                            Team ixigo
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                              S
                              Swethasathish
                              Dec 29, 2020
                              Resolved
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                              Resolved

                              Address: Chennai.

                              I booked a train ticket through ixigo app and I did my payment through gpay and money has been deducted 2 times. I request for a refund of the cash.
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              View replies
                              Dear Customer,

                              The amount will be auto refunded within 7 days if the ticket is not issued.

                              Please reach out to us via www.ixigo.com/help for further assistance.

                              We would also request you to mark your complaint as resolved as soon as the issue is resolved.

                              Thanks
                              Team ixigo
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                                B
                                BANTU SRIKANTH
                                from Delhi, Delhi
                                Dec 29, 2020
                                Resolved
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                                Resolved

                                I am booking train ticket in ixigo trains.I am fill the traveller details.But ticket is not booked my amount is debit.I will paied the amount by Amazon pay. How conformed my ticket or return my amount

                                My mail ID is [protected]@gmail.com
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                View replies
                                Dear Customer,

                                The amount will be auto refunded within 7 days if the ticket is not issued.

                                Please reach out to us via www.ixigo.com/help for further assistance.

                                We would also request you to mark your complaint as resolved as soon as the issue is resolved.

                                Thanks
                                Team ixigo
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                                  M
                                  Manoj kharvara
                                  from Delhi, Delhi
                                  Dec 29, 2020
                                  Resolved
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                                  Resolved

                                  Sir mera ixigo me .mai ticut Book kar raha tha to sab kuch sahi chal raha tha jb mi payment Paytm se kr raha tha to mai paytem login kiya fir payment ko click kiya fir ticut jab book hone vala tha to kuch options hi nhi aaya book huaa ya nhi pise account se cut gaya olzz help me
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 31, 2020
                                  Ixigo Customer Care's response                                   Dear Customer,

                                  The amount will be auto refunded within 7 days if the ticket is not issued.

                                  Please reach out to us via www.ixigo.com/help for further assistance.

                                  We would also request you to mark your complaint as resolved as soon as the issue is resolved.

                                  Thanks
                                  Team ixigo
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                                    M
                                    muzammil sait
                                    Dec 28, 2020
                                    Resolved
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                                    Resolved

                                    I just now placed a train ticket booking the payment was done by Google pay but the ticket is not shown nor confirmed with ixigo .
                                    The Google pay transaction I'd is -
                                    [protected]
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Customer,

                                    The amount will be auto refunded within 7 days if the ticket is not issued.

                                    Please reach out to us via www.ixigo.com/help for further assistance.

                                    We would also request you to mark your complaint as resolved as soon as the issue is resolved.

                                    Thanks
                                    Team ixigo
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                                      G
                                      Gaganarya
                                      Dec 28, 2020
                                      Resolved
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                                      Resolved

                                      Address: Peenya laggere Bangalore 560058

                                      I am booking a ticket from yeshvantpur to tarikere, for this booking i have paid 407rs via google pay but due to server error the booking got cancelled but transaction is successful and also its not showing in ixogo app transaction history .. so what should i do now. When will i get my refund
                                      Aug 7, 2021
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      Dec 28, 2020
                                      Updated by Gaganarya                                       This is ridiculous, again i tried through the phone pay upi, and facing same problem for the same booking i lost another 407rs ..

                                      View replies
                                      Dear Customer,

                                      The amount will be auto refunded within 7 days if the ticket is not issued.

                                      Please reach out to us via www.ixigo.com/help for further assistance.

                                      We would also request you to mark your complaint as resolved as soon as the issue is resolved.

                                      Thanks
                                      Team ixigo
                                      Reply
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                                        S
                                        Sheetu345
                                        Dec 28, 2020
                                        Resolved
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                                        Resolved

                                        Sir, my ticket didn't get confirmed and till date I haven't got my money back. Kindly look into the matter.
                                        Aug 7, 2021
                                        Complaint marked as Resolved 
                                        Ixigo customer support has been notified about the posted complaint.
                                        View replies
                                        Hey,

                                        As checked refund for INR 185 is already processed for this PNR on 27th December with bank ARN 30005103510351180376141 and it should reflect within the next 7 days.

                                        Thanks
                                        Team ixigo
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