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Updated: Nov 15, 2025
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Ixigo reviews & complaints page 49

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A
adarshp208
from Powai, Maharashtra
Jan 2, 2021
Resolved
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I booked my two tickets on 2nd of January, 2021 on 1:51 P.M, amount of 376. The issue is that I didn't receive my ticket till now and the amount was deducted from my account by that time only. Kindly look into this matter.
Adarsh Pushpam
Age - 20
Train - Jan Shatabdi express Speacil Train
NEW DELHI TO DEHRADUN
Train no - 02055
+1 photos
Aug 9, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Jan 06, 2021
Ixigo Customer Care's response Hey,

We are unable to see your booking details. Please reach out to us via www.ixigo.com/help

Thanks
Team ixigo
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    S
    Sahilpathan6013
    from Powai, Maharashtra
    Jan 2, 2021
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    I had booked my train ticket for date 14 january 2021 but my ticket was not booked & money deducted in my account. So pls refund my money
    +1 photos
    Ixigo customer support has been notified about the posted complaint.
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    Hey,

    We are unable to see your booking details. Please reach out to us via www.ixigo.com/help

    Thanks
    Team ixigo
    Reply
    Sahilpathan6013's [Complaint's author] reply, Jan 6, 2021
    I paid 463 rupees but my ticket was not booked so I want my money back.
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      B
      bharatbhushan9867
      Jan 2, 2021
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      Address: Vaishali Bihar

      I book my flight ticket on 15/12/2020
      Ixigo deducted 5053 inr amount but not give me tiket.
      I also mor time call ixigo customer care.but always saying wait 2 or 3 dayes but not refund my money
      Booking id is if[protected]
      So please help me and refund my money please thanks
      +1 photos
      Ixigo customer support has been notified about the posted complaint.
      Jan 02, 2021
      Updated by bharatbhushan9867       [protected] in my mobile number
      View replies
      Hey Bharat,

      Greetings from ixigo

      Please be informed that the refund was processed from ixigo on 4th January and it shall be credited to your account within 7 days.

      Thanks,
      Team ixigo
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        D
        Dimple Dubey
        Jan 1, 2021
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        Address: Mumbai

        I have booked flight ticket from Mumbai to Varanasi for 16th April21
        By Indigo airlines but money got debited from my bank account and didn't get ticket.
        Need immediate solutions either ticket or my money so I can book it from other company
        Never expected such kind of service
        Ixigo customer support has been notified about the posted complaint.
        View replies
        Screen shot of payment

        Money got debited but not received ticket - Comment #3782900 - Image #0
        Reply
        Payment details

        Money got debited but not received ticket - Comment #3782901 - Image #0
        Reply
        Ixigo Customer Care's response, Jan 6, 2021
        Verified Support
        Hey,

        We are unable to see your booking details. Please reach out to us via www.ixigo.com/help

        Thanks
        Team ixigo
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          D
          DEEPANJAN SARKAR
          from Delhi, Delhi
          Jan 1, 2021
          Resolved
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          Resolved

          I just book my ticket but it was not booked, but amount was deducted from bank
          +1 photos
          Aug 7, 2021
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          View replies
          Hey,

          We are unable to see your booking details. Please reach out to us via www.ixigo.com/help

          Thanks
          Team ixigo
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            S
            Saima perwez
            Jan 1, 2021
            Resolved
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            Resolved

            User id -Zayn97
            Booking id-IXITR[protected]
            Transaction date[protected]
            Transaction amount-5592
            Booking failed amount was deducted but not refunded yet
            +1 photos
            Aug 7, 2021
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            View replies
            Hey Saima,

            Greetings from ixigo

            This email is in regards to IXITR[protected]

            Please be informed that we have not any payment against your booking attempts. In case, the amount is debited, please check with your bank for refund.

            Thanks,
            Team ixigo
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              Y
              Yogesh7351
              from kasganj, Uttar Pradesh
              Jan 1, 2021
              Resolved
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              Resolved

              During train ticket reservation on ixigo after payment process there was no response from ixigo and ticket was not provided.
              There is no record shown about this payment while the ticket fair has been paid.
              +1 photos
              Aug 7, 2021
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              Jan 01, 2021
              Updated by Yogesh7351               I want refund my amount [305 rupees] in my phonepe account ASAP.
              View replies
              Hey,

              We are unable to see your booking details. Please reach out to us via www.ixigo.com/help

              Thanks
              Team ixigo
              Reply
              Yogesh7351's [Complaint's author] reply, Jan 7, 2021
              I have booked train ticket from new delhi to jalandhar on 31/12/2020 and amount of 305 rupees deducted as shown in screenshot
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                B
                Binjeet Singh
                from Delhi, Delhi
                Dec 31, 2020
                Resolved
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                Resolved

                Address: Santoshi nagar,water tank, Khamtrai,Raipur

                I booked a bus ticket on 12.12.2020 from Jamshedpur to Raipur ..PNR number[protected] and my booked Id number is -IXIBS[protected]..The isuue is ticket has been cancelled from Mahendra tarvels but stiil did not get refundable amount in my account
                +1 photos
                Aug 7, 2021
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                View replies
                Hey,

                We are unable to see your booking details. Please reach out to us via www.ixigo.com/help

                Thanks
                Team ixigo
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                  A
                  akshayyeulkar
                  from Delhi, Delhi
                  Dec 31, 2020
                  Resolved
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                  Resolved

                  Dear Ixigo team,

                  I have booked Air India Flight from Mumbai to Raipur for 10th Jan 2021 from ixigo app but I have not received any email or booking confirmation message from ixigo for my booking. Though the payment is successful and I received an email that payment has successfully done to "Le Travenues Pvt. Ltd".

                  I have attached the payment screenshot with this complaint.

                  Really worst service from ixigo. Kindly refund my money.
                  +1 photos
                  Dec 31, 2020
                  Complaint marked as Resolved 
                  Thanks, Ixigo. Money refunded. Happy New Year :)
                  Ixigo customer support has been notified about the posted complaint.
                  Dec 31, 2020
                  Updated by akshayyeulkar                   Let me know when I will get my refund?
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                    S
                    sikandarjj
                    Dec 31, 2020
                    Resolved
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                    Resolved

                    Also there is no way to contact ixigo. Even the [protected]@ixigo.com is not in use. The customer service section on the website isn't of any help either. There should atleast be a way to reach the company.I was booking train tickets from Madgaon to Nashik road for 9th January 2021. I proceeded to pay through Google pay, and the transaction was completed to Le Travenues Technology Pvt. Ltd for the amount of ₹4, 409. Even after the transaction, the tickets weren't generated. Screenshot of transaction on Google pay is attached herewith.
                    +2 photos
                    Aug 14, 2021
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 31, 2020
                    Ixigo Customer Care's response                     Dear Customer,

                    The amount will be auto refunded within 7 days if the ticket is not issued.

                    Please reach out to us via www.ixigo.com/help for further assistance.

                    We would also request you to mark your complaint as resolved as soon as the issue is resolved.

                    Thanks
                    Team ixigo
                    View replies
                    Tickets not booked but money got deducted. How can I get an instant refund over it?
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                      K
                      Kapil Deshmukh Kd
                      Dec 30, 2020
                      Resolved
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                      Resolved

                      Mera train reservation nahi hua hai. Lekin mera Bank balance debit se kata gaya hai. To mere paise return chahiye. 1122Rs
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      View replies
                      Dear Customer,

                      The amount will be auto refunded within 7 days if the ticket is not issued.

                      Please reach out to us via www.ixigo.com/help for further assistance.

                      We would also request you to mark your complaint as resolved as soon as the issue is resolved.

                      Thanks
                      Team ixigo
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                        B
                        Brijesh9436
                        Dec 30, 2020
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                        Address: Chegunta, medal, 502255
                        Website: Indigo

                        Booking ID -IF[protected]
                        PNR-TRWG3B
                        +1 photos
                        Ixigo customer support has been notified about the posted complaint.
                        Dec 30, 2020
                        Updated by Brijesh9436                         Refund pending

                        Booking ID -IF[protected]
                        PNR-TRWG3B

                        View replies
                        Hey,

                        Refund for INR 5949 was successful on 22nd December with ARN 30001003580355130439108.

                        We have initiated the refund for remaining INR 629 and it should be credited within 7 days.

                        Kindly mark your complaint resolved once refunded.

                        Thanks
                        Team ixigo
                        Reply
                        Kindly told me Rs 5949 when come in my account still not come
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                          N
                          Nikhil Sapkale
                          Dec 30, 2020
                          Resolved
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                          Resolved

                          I have done 2payment from Google pay both payment were successful but while doing first booking payment has done but ixigo application was stuck and didn't redirect to application so payment was done but didn't get ticket I had made another booking after that till now I didn't get my first payments refund. I've attached the payment receipt which includes order number.
                          +1 photos
                          Jun 9, 2022
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 31, 2020
                          Ixigo Customer Care's response                           Dear Customer,

                          The amount will be auto refunded within 7 days if the ticket is not issued.

                          Please reach out to us via www.ixigo.com/help for further assistance.

                          We would also request you to mark your complaint as resolved as soon as the issue is resolved.

                          Thanks
                          Team ixigo
                          Dec 31, 2020
                          Updated by Nikhil Sapkale                           Didn't get refund till now!!

                          Verified Support
                          Apr 27, 2022
                          Ixigo Customer Care's response                           We trust this was resolved, for any assistance please reach out to us via www.ixigo.com/help
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                            S
                            Sachin Sonaskar
                            Dec 29, 2020
                            Resolved
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                            Resolved

                            Address: Plot No 20,21 Gajanan Leela Bunglow, Kachole Layout Naalwadi

                            Hi Sachin
                            Sorry!Your Nashik Road (NK) - Wardha Jn (WR) train booking did not get confirmed. Booking ID: IXITR[protected].
                            You can re-book your ticket without paying anything till 01:29 AM: https://ixtr.app.link/37RYBm8vicb. Post that, the refund of Rs. 2962 will be initiated and should reflect in your account by 18 Dec 2020, 03:00.
                            For any queries, please visit our Customer Service section: https://ixtr.app.link/help
                            Thank you
                            Team ixigo
                            Aug 11, 2021
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 31, 2020
                            Ixigo Customer Care's response                             Hey,

                            The amount for the mentioned booking was refunded on 18th December under ARN number[protected]

                            Please check with your bank customer care.

                            Thanks
                            Team ixigo
                            View replies
                            I am booking a train ticket but due to some issue the booking got failed and the amount for this booking got deducted from my credit card no [protected] of standard charted landmark credit card,

                            The journey of booking dated 27/09/2021 from Haridwar junction to Ahmedabad Junction. and booking was made for 3 passengers.

                            PL help me refund the all amount as early as possible in the account.

                            Thanks

                            Akhilesh Gor, Ahmedabad
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                              V
                              Veerwar
                              from Powai, Maharashtra
                              Dec 29, 2020
                              Resolved
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                              Resolved

                              Nov 4 cancellation done, PUNE TO VIJAYAWADA . You have taken about 2 months for refund.
                              +1 photos
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              View replies
                              Dear Customer,

                              We regret the delay. The refund is initiated and should be credited within the next 7 days.

                              Thanks
                              Team ixigo
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                                C
                                Chetanya Arora
                                from Delhi, Delhi
                                Dec 29, 2020
                                Resolved
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                                Resolved

                                Address: Rohtak
                                Website: Ixigo

                                I had booked tickets on 20 December 2020 but I' did not get any tickets from your site but amount is deducted from my google pay account and I send also a mail few days ago but you don't give me any reply plz take seriously about my concern and refund the amount as soon as possible.
                                UPI ID:[protected]

                                Regards
                                Chetanya
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                View replies
                                Dear Customer,

                                The amount will be auto refunded within 7 days if the ticket is not issued.

                                Please reach out to us via www.ixigo.com/help for further assistance.

                                We would also request you to mark your complaint as resolved as soon as the issue is resolved.

                                Thanks
                                Team ixigo
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                                  A
                                  adarsh2766
                                  from Bengaluru, Karnataka
                                  Dec 29, 2020
                                  Resolved
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                                  Resolved

                                  Address: Bangalore

                                  I booked a ticket and the ticket didn’t book and they deducted the money its bern 15 days
                                  +1 photos
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  Dec 29, 2020
                                  Updated by adarsh2766                                   They sent me a link and I filled it but still no refund

                                  View replies
                                  Hey,

                                  The refund will be credited within 5 days if you have already filled the details.

                                  We also request you to kindly mark this complaint as resolved once the amount is refunded.

                                  Thanks
                                  Team ixigo
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                                    L
                                    Laxaman
                                    Dec 29, 2020
                                    Resolved
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                                    Resolved

                                    Today I have booking a train ticket the amount will be debited my account this transaction INDBB6F895C89EB8340BE053307C180AA86 I’d but ticket is not booked. Plz refund the money as soon as
                                    +1 photos
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    Dec 29, 2020
                                    Updated by Laxaman                                     Refund my amount
                                    View replies
                                    Dear Customer,

                                    The amount will be auto refunded within 7 days if the ticket is not issued.

                                    Please reach out to us via www.ixigo.com/help for further assistance.

                                    We would also request you to mark your complaint as resolved as soon as the issue is resolved.

                                    Thanks
                                    Team ixigo
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                                      S
                                      Swethasathish
                                      Dec 29, 2020
                                      Resolved
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                                      Resolved

                                      Address: Chennai.

                                      I booked a train ticket through ixigo app and I did my payment through gpay and money has been deducted 2 times. I request for a refund of the cash.
                                      +2 photos
                                      Aug 7, 2021
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Customer,

                                      The amount will be auto refunded within 7 days if the ticket is not issued.

                                      Please reach out to us via www.ixigo.com/help for further assistance.

                                      We would also request you to mark your complaint as resolved as soon as the issue is resolved.

                                      Thanks
                                      Team ixigo
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                                        B
                                        BANTU SRIKANTH
                                        from Delhi, Delhi
                                        Dec 29, 2020
                                        Resolved
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                                        Resolved

                                        I am booking train ticket in ixigo trains.I am fill the traveller details.But ticket is not booked my amount is debit.I will paied the amount by Amazon pay. How conformed my ticket or return my amount

                                        My mail ID is [protected]@gmail.com
                                        +1 photos
                                        Aug 7, 2021
                                        Complaint marked as Resolved 
                                        Ixigo customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Customer,

                                        The amount will be auto refunded within 7 days if the ticket is not issued.

                                        Please reach out to us via www.ixigo.com/help for further assistance.

                                        We would also request you to mark your complaint as resolved as soon as the issue is resolved.

                                        Thanks
                                        Team ixigo
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