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3.5
Updated: Oct 6, 2026
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Ixigo reviews & complaints page 49

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K
Kiran Dhoke
from Ghumarwin, Himachal Pradesh
Jan 14, 2021
Resolved
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Address: Kewal colony shegaon rahatgaon road Amravati
Website: www.ixigo.com

My money was deducted from Google pay but I didn't received any confirmation of ticket
Aug 8, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Jan 14, 2021
Updated by Kiran Dhoke Please refund my money.

View replies
Dear Customer,

Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help for further assistance.

Thanks
Team ixigo
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    S
    smartkalyan
    from Noida, Uttar Pradesh
    Jan 13, 2021
    Resolved
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    Resolved

    I booked tran no 02788 Hamsafar SPL . payment by phone pay payment successful but ticket not received and no refund money
    Aug 8, 2021
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    View replies
    Dear Customer,

    Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help so that we can assist you quickly.

    Thanks
    Team ixigo
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      S
      SAI DEEPTHI MUTYALA
      from Gundugolanu, Andhra Pradesh
      Jan 13, 2021
      Resolved
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      Resolved

      Respected sir/madam
      I have tried to book a
      ticket, my amount had been debited but ticket was not booked(confirmed)
      UPI transaction ID:[protected]
      & ORDER ID:KNLVCS23WF3ZM9YOHX
      booked ticket from dwp to vskp, train number:07487(VSKP Festvl spl),
      Amount deducted was 875/- PlZ,
      refund my money back
      Aug 11, 2021
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      Jan 13, 2021
      Updated by SAI DEEPTHI MUTYALA       Money debited from bank account, but ticket was not yet confirmed...PlZ, refund my money back

      Verified Support
      Jan 19, 2021
      Ixigo Customer Care's response       Dear Customer,

      The amount for the mentioned transaction was refunded the same day and should be credited by now. If not, kindly speak to the bank customer care.

      For any further assistance, please reach out to us via www.ixigo.com/help.

      Thanks
      Team ixigo
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      2 found this helpful
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        S
        Syeda Ahmd
        from Noida, Uttar Pradesh
        Jan 13, 2021
        Resolved
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        We have booked a ticket on 9-1-21 which was suppose to fly on 12-1-21 with PNR number ND4TNG. Our flight got cancelled from the end of airline, the money got refunded from the end of airline. When will you credit our amount in our bank account.
        Aug 8, 2021
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        View replies
        Hey Syeda,

        As per the airline, the passenger has already opted for move flight option(rescheduling) for DEL-SXR and partial refund for IXB-DEL is already in process from the airline.

        The refund as applicable will be processed within 15 days from the date of cancellation

        Thanks
        Team ixigo
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          S
          Syeda Ahmd
          from Noida, Uttar Pradesh
          Jan 13, 2021
          Resolved
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          We booked a ticket from Bagdogra to Srinagar on 9-1-21 with a PNR number ND4TNG.Our flight got cancelled through airline which was suppose to fly on 12-1-21.Full refund has been initiated from the airline, when will the amount get credited from your end to our account.
          Aug 8, 2021
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          View replies
          Hey Syeda,

          as per the airline, the passenger has already opted for the move flight option(rescheduling) for DEL-SXR and a partial refund for IXB-DEL is already in process.

          Refund as applicable will be processed to the payment source within 15 days from the date of cancellation.

          Thanks
          Team ixigo
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            R
            rampatil2345
            from Lohi, Maharashtra
            Jan 12, 2021
            Resolved
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            I have book a train ticket from ixigo app using my phone. The payment for the tickets has been confirmed by the Phonepe but there is no ticket or booking showing on ixigo app.

            I booked ticket on 12 jan 2021.

            I want refund money that has been deducted from my bank account using Phonepe as you also see in the screenshot i have provided.

            Train (02655) Chennial Central Express

            Payment deducted - Rs-197/-
            Jan 12, 2021
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
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              R
              Raj987
              from Gaya, Bihar
              Jan 12, 2021
              Resolved
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              Resolved

              Address: vii-dorapur linebazar

              I have booked a ticket but it has not get booked and money has deducted from my account... I have not get refud...
              Aug 8, 2021
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              View replies
              Hey,

              Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/trainhelp so that we can assist you quickly. We're looking forward to your response.

              Thanks
              Team ixigo
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                A
                Asraf S
                Jan 12, 2021
                Resolved
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                Resolved

                Dear sir/madam,
                I hav tried to book a ticket my amount had been debited but ticket not booked. My transaction ID is[protected]. and my order ID is KLH54MHYVFQD8ZA91P. plz help and refund my amount.
                Regards,
                Asraf Basha S
                Aug 8, 2021
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                View replies
                Hey,

                Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/trainhelp so that we can assist you quickly. We're looking forward to your response.

                Thanks
                Team ixigo
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                  P
                  Pandidevan
                  Jan 12, 2021
                  Resolved
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                  Resolved

                  Hi,
                  To I booked bus ticket via ixigo app from dindugal to chennai, the bus name is rkn transqueen time 10:55p.m. seat no L 10. I made my payment via Google pay but I have not received ticket copy I don't no is the ticket is confirmed or not, I totally disappointed my calling again and again costumer care number but no one pick the phone. Can I get my money back???
                  My transaction I'd no:[protected]
                  Aug 14, 2021
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 13, 2021
                  Ixigo Customer Care's response                   Hey,

                  Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/trainhelp so that we can assist you quickly. We're looking forward to your response.

                  Thanks
                  Team ixigo
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                    H
                    Harshini Polisetty
                    from Delhi, Delhi
                    Jan 11, 2021
                    Resolved
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                    Resolved

                    Good Evening, this is Harshini.This evening when I've gone through this Ixigo app to buy a train ticket from Rajamundry to Vishakapatnum with the help of Phone Pe;it's showing that the amount has been debited from my account and the payment is successful but in middle of the process the process has been stopped.Please do re-check once...
                    Aug 8, 2021
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    View replies
                    Hey,

                    Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/trainhelp so that we can assist you quickly. We're looking forward to your response.

                    Thanks
                    Team ixigo
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                      A
                      Ashish Robinson
                      from Powai, Maharashtra
                      Jan 11, 2021
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                      Address: S-4/6 Police Colony Andrews Ganj New Delhi 110049
                      Website: Ixigo

                      I tried to book a train ticket to Jabalpur from Delhi on 11th January 2021, the amount 1334/- has been deducted from my account but I did not recieve any confirmation.
                      Ixigo customer support has been notified about the posted complaint.
                      Jan 11, 2021
                      Updated by Ashish Robinson                       I paid the amount by Paytm as you can see in the screenshot.
                      View replies
                      Hey,

                      Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/trainhelp so that we can assist you quickly. We're looking forward to your response.

                      Thanks
                      Team ixigo
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                        O
                        Omkar7395
                        Jan 11, 2021
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                        Address: Ixigo
                        Website: [email protected]

                        When I was booking tickets at 12:48 AM, then 289 rupees were deducted from my account but the ticket was not booked. I want a refund as soon as possible.
                        Ixigo customer support has been notified about the posted complaint.
                        View replies
                        I wanted to book tickets twice, in which the payment was successful, but both the tickets have not been booked. One of the tickets have refund, but the second one has not refund.
                        Reply
                        Omkar7395's [Complaint's author] reply, Jan 11, 2021
                        Please refund my payment।
                        Dear Customer,

                        The bookings were failed and both the transactions were refunded with ARN[protected] and[protected] on 11th Jan itself.

                        Please reach out to your bank if not received yet.

                        Thanks
                        Team ixigo
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                          J
                          John Salvin Duke
                          Jan 11, 2021
                          Resolved
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                          Resolved

                          I booked 2 tickets in ixigo for train "06723 MS QLN express" here I payed for first time but payment cancelled and for second time the payment was successful but here for the two time they deducted Rs 2334.I need my money back so please initiate the refund amount as soon as possible.
                          PFB the attached screenshot
                          Jan 11, 2021
                          Complaint marked as Resolved 
                          The payment was refunded
                          Ixigo customer support has been notified about the posted complaint.
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                            B
                            Biswa12345
                            Jan 11, 2021
                            Resolved
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                            Resolved

                            I booked a bus ticket from asansol to kolkata on 10th January 2021 at 8:17pm through the Ixigo app. An amount of Rs. 436 was deducted from my google account but in the ixigo app it is showing "No transaction yet". No ticket was provided to me. I am providing all the necessary details. Please treat this as urgent and refund my money.

                            UPI Transaction ID :[protected]

                            Paid To : Le Travenues Technology Pvt. Ltd
                            upi id : ixigo.[protected]@indus

                            Paid From : BISWAJIT NANDY
                            upi id : [protected]@oksbi

                            Google transaction ID : CICAgKCz5urcGA

                            Please treat this as urgent. I really need my money back. I am attaching the required screenshots as proof. Please
                            Aug 14, 2021
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 13, 2021
                            Ixigo Customer Care's response                             Hey,

                            Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/trainhelp so that we can assist you quickly. We're looking forward to your response.

                            Thanks
                            Team ixigo
                            View replies
                            Mai 18 March 21 ko Delhi to Gorakhpur jane ke liye ticket, 9 March 21 ko book kiya tha mere gogle pay account se paisa kat gaya lekin ticket nahi book hua. Costumer care se chatting kiya to bole ki 1 week me paisa aa jayega lekin abhi tak paisa nahi aaya.
                            Reply
                            Maine unnao s jhansi k liye ticket book kiya tha, ticket confirm nhi hua or Na hi 1198rs.wapas aaye
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                              H
                              Habib1234
                              Jan 11, 2021
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                              I can't get my refund but in app shows refund completed. My journey was 10/01/2021 at 23:30 before departure 19:13 i canceled my ticket.
                              Ixigo customer support has been notified about the posted complaint.
                              View replies
                              Dear Customer,

                              Refund for INR 2140 is already successful on 10th Jan and should be credited by 17th Jan.

                              Let us know for any further assistance via www.ixigo.com/help

                              Thanks
                              Team ixigo
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                                H
                                Haseeb sir
                                Jan 10, 2021
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                                Resolved

                                I have book a train ticket from ixigo app using my phone. The payment for the tickets has been confirmed by the google pay but there is no ticket or booking showing on ixigo app.

                                I booked ticket on 10 jan 2021.

                                I want refund money that has been deducted from my bank account using google pay as you also see in the screenshot i have provided.

                                Train (02617) mangladweep exp.
                                CLT to KYN

                                Payment deducted - rs1305/-
                                Jan 10, 2021
                                Complaint marked as Resolved 
                                better experience
                                Ixigo customer support has been notified about the posted complaint.
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                                  S
                                  s.k. Dwivedi
                                  Jan 10, 2021
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                                  Address: Surat gujrat

                                  Mera paisa refund nhi aaya dear Customer service provider 14 dey ho gaya h
                                  Ixigo customer support has been notified about the posted complaint.
                                  View replies
                                  Hey,

                                  Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/trainhelp so that we can assist you quickly. We're looking forward to your response.

                                  Thanks
                                  Team ixigo
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                                    P
                                    Priya@136
                                    Jan 9, 2021
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                                    Please refund my amount as soon as possible
                                    Ixigo customer support has been notified about the posted complaint.
                                    Jan 09, 2021
                                    Updated by Priya@136                                     Amount has been debited ticket not booked

                                    View replies
                                    Hey,

                                    Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/trainhelp so that we can assist you quickly. We're looking forward to your response.

                                    Thanks
                                    Team ixigo
                                    Reply
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                                      R
                                      Rudresh Kumar B.S
                                      Jan 8, 2021
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                                      I just try booking ticket from kengeri to mysore from ixigo obously amount deducted from phonepay and fail to book ticket. In app nothing showing. Even failed transaction. Refund my money
                                      Ixigo customer support has been notified about the posted complaint.
                                      Jan 08, 2021
                                      Updated by Rudresh Kumar B.S                                       Same happen once again while booking ticket. Amount dedicated but ticket not booked

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                                        N
                                        Nikhat Sheerin
                                        Jan 8, 2021
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                                        I had paid rs. 2030 through phonepe app for Kalyan to src train tickets . Payment had been deducted from my account but did not received any ticket confirmation . Please sort my issue asap
                                        Ixigo customer support has been notified about the posted complaint.
                                        Jan 08, 2021
                                        Updated by Nikhat Sheerin                                         Screenshot of payment attached herewith

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