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Updated: Nov 15, 2025
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Ixigo reviews & complaints page 49

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N
Nithi_1992
from Powai, Maharashtra
Jan 2, 2021
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I was trying to book train ticket from ixigo mobile app. Money was deducted but ticket is not booked yet. Could you initiate refund.
+1 photos
Ixigo customer support has been notified about the posted complaint.
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Hey,

We are unable to see your booking details. Please reach out to us via www.ixigo.com/help

Thanks
Team ixigo
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    R
    R.MADHU MITHA
    Jan 2, 2021
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    I am booking 3 tickets in ixigo train payment was done by me but no booking alerts and confirmation msg yet received in tatkal booking. Refund also cannot be done
    Ixigo customer support has been notified about the posted complaint.
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    Hey,

    We are unable to see your booking details. Please reach out to us via www.ixigo.com/help

    Thanks
    Team ixigo
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      A
      adarshp208
      from Powai, Maharashtra
      Jan 2, 2021
      Resolved
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      Resolved

      I booked my two tickets on 2nd of January, 2021 on 1:51 P.M, amount of 376. The issue is that I didn't receive my ticket till now and the amount was deducted from my account by that time only. Kindly look into this matter.
      Adarsh Pushpam
      Age - 20
      Train - Jan Shatabdi express Speacil Train
      NEW DELHI TO DEHRADUN
      Train no - 02055
      +1 photos
      Aug 9, 2021
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      Verified Support
      Jan 06, 2021
      Ixigo Customer Care's response       Hey,

      We are unable to see your booking details. Please reach out to us via www.ixigo.com/help

      Thanks
      Team ixigo
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        S
        Sahilpathan6013
        from Powai, Maharashtra
        Jan 2, 2021
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        I had booked my train ticket for date 14 january 2021 but my ticket was not booked & money deducted in my account. So pls refund my money
        +1 photos
        Ixigo customer support has been notified about the posted complaint.
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        Hey,

        We are unable to see your booking details. Please reach out to us via www.ixigo.com/help

        Thanks
        Team ixigo
        Reply
        Sahilpathan6013's [Complaint's author] reply, Jan 6, 2021
        I paid 463 rupees but my ticket was not booked so I want my money back.
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          B
          bharatbhushan9867
          Jan 2, 2021
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          Address: Vaishali Bihar

          I book my flight ticket on 15/12/2020
          Ixigo deducted 5053 inr amount but not give me tiket.
          I also mor time call ixigo customer care.but always saying wait 2 or 3 dayes but not refund my money
          Booking id is if[protected]
          So please help me and refund my money please thanks
          +1 photos
          Ixigo customer support has been notified about the posted complaint.
          Jan 02, 2021
          Updated by bharatbhushan9867           [protected] in my mobile number
          View replies
          Hey Bharat,

          Greetings from ixigo

          Please be informed that the refund was processed from ixigo on 4th January and it shall be credited to your account within 7 days.

          Thanks,
          Team ixigo
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            D
            Dimple Dubey
            Jan 1, 2021
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            Address: Mumbai

            I have booked flight ticket from Mumbai to Varanasi for 16th April21
            By Indigo airlines but money got debited from my bank account and didn't get ticket.
            Need immediate solutions either ticket or my money so I can book it from other company
            Never expected such kind of service
            Ixigo customer support has been notified about the posted complaint.
            View replies
            Screen shot of payment

            Money got debited but not received ticket - Comment #3782900 - Image #0
            Reply
            Payment details

            Money got debited but not received ticket - Comment #3782901 - Image #0
            Reply
            Ixigo Customer Care's response, Jan 6, 2021
            Verified Support
            Hey,

            We are unable to see your booking details. Please reach out to us via www.ixigo.com/help

            Thanks
            Team ixigo
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              D
              DEEPANJAN SARKAR
              from Delhi, Delhi
              Jan 1, 2021
              Resolved
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              Resolved

              I just book my ticket but it was not booked, but amount was deducted from bank
              +1 photos
              Aug 7, 2021
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              View replies
              Hey,

              We are unable to see your booking details. Please reach out to us via www.ixigo.com/help

              Thanks
              Team ixigo
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                S
                Saima perwez
                Jan 1, 2021
                Resolved
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                Resolved

                User id -Zayn97
                Booking id-IXITR[protected]
                Transaction date[protected]
                Transaction amount-5592
                Booking failed amount was deducted but not refunded yet
                +1 photos
                Aug 7, 2021
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                View replies
                Hey Saima,

                Greetings from ixigo

                This email is in regards to IXITR[protected]

                Please be informed that we have not any payment against your booking attempts. In case, the amount is debited, please check with your bank for refund.

                Thanks,
                Team ixigo
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                  Y
                  Yogesh7351
                  from kasganj, Uttar Pradesh
                  Jan 1, 2021
                  Resolved
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                  Resolved

                  During train ticket reservation on ixigo after payment process there was no response from ixigo and ticket was not provided.
                  There is no record shown about this payment while the ticket fair has been paid.
                  +1 photos
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  Jan 01, 2021
                  Updated by Yogesh7351                   I want refund my amount [305 rupees] in my phonepe account ASAP.
                  View replies
                  Hey,

                  We are unable to see your booking details. Please reach out to us via www.ixigo.com/help

                  Thanks
                  Team ixigo
                  Reply
                  Yogesh7351's [Complaint's author] reply, Jan 7, 2021
                  I have booked train ticket from new delhi to jalandhar on 31/12/2020 and amount of 305 rupees deducted as shown in screenshot
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                    B
                    Binjeet Singh
                    from Delhi, Delhi
                    Dec 31, 2020
                    Resolved
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                    Resolved

                    Address: Santoshi nagar,water tank, Khamtrai,Raipur

                    I booked a bus ticket on 12.12.2020 from Jamshedpur to Raipur ..PNR number[protected] and my booked Id number is -IXIBS[protected]..The isuue is ticket has been cancelled from Mahendra tarvels but stiil did not get refundable amount in my account
                    +1 photos
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    View replies
                    Hey,

                    We are unable to see your booking details. Please reach out to us via www.ixigo.com/help

                    Thanks
                    Team ixigo
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                      A
                      akshayyeulkar
                      from Delhi, Delhi
                      Dec 31, 2020
                      Resolved
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                      Resolved

                      Dear Ixigo team,

                      I have booked Air India Flight from Mumbai to Raipur for 10th Jan 2021 from ixigo app but I have not received any email or booking confirmation message from ixigo for my booking. Though the payment is successful and I received an email that payment has successfully done to "Le Travenues Pvt. Ltd".

                      I have attached the payment screenshot with this complaint.

                      Really worst service from ixigo. Kindly refund my money.
                      +1 photos
                      Dec 31, 2020
                      Complaint marked as Resolved 
                      Thanks, Ixigo. Money refunded. Happy New Year :)
                      Ixigo customer support has been notified about the posted complaint.
                      Dec 31, 2020
                      Updated by akshayyeulkar                       Let me know when I will get my refund?
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                        S
                        sikandarjj
                        Dec 31, 2020
                        Resolved
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                        Resolved

                        Also there is no way to contact ixigo. Even the [protected]@ixigo.com is not in use. The customer service section on the website isn't of any help either. There should atleast be a way to reach the company.I was booking train tickets from Madgaon to Nashik road for 9th January 2021. I proceeded to pay through Google pay, and the transaction was completed to Le Travenues Technology Pvt. Ltd for the amount of ₹4, 409. Even after the transaction, the tickets weren't generated. Screenshot of transaction on Google pay is attached herewith.
                        +2 photos
                        Aug 14, 2021
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 31, 2020
                        Ixigo Customer Care's response                         Dear Customer,

                        The amount will be auto refunded within 7 days if the ticket is not issued.

                        Please reach out to us via www.ixigo.com/help for further assistance.

                        We would also request you to mark your complaint as resolved as soon as the issue is resolved.

                        Thanks
                        Team ixigo
                        View replies
                        Tickets not booked but money got deducted. How can I get an instant refund over it?
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                          K
                          Kapil Deshmukh Kd
                          Dec 30, 2020
                          Resolved
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                          Resolved

                          Mera train reservation nahi hua hai. Lekin mera Bank balance debit se kata gaya hai. To mere paise return chahiye. 1122Rs
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          View replies
                          Dear Customer,

                          The amount will be auto refunded within 7 days if the ticket is not issued.

                          Please reach out to us via www.ixigo.com/help for further assistance.

                          We would also request you to mark your complaint as resolved as soon as the issue is resolved.

                          Thanks
                          Team ixigo
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                            B
                            Brijesh9436
                            Dec 30, 2020
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                            Address: Chegunta, medal, 502255
                            Website: Indigo

                            Booking ID -IF[protected]
                            PNR-TRWG3B
                            +1 photos
                            Ixigo customer support has been notified about the posted complaint.
                            Dec 30, 2020
                            Updated by Brijesh9436                             Refund pending

                            Booking ID -IF[protected]
                            PNR-TRWG3B

                            View replies
                            Hey,

                            Refund for INR 5949 was successful on 22nd December with ARN 30001003580355130439108.

                            We have initiated the refund for remaining INR 629 and it should be credited within 7 days.

                            Kindly mark your complaint resolved once refunded.

                            Thanks
                            Team ixigo
                            Reply
                            Kindly told me Rs 5949 when come in my account still not come
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                              N
                              Nikhil Sapkale
                              Dec 30, 2020
                              Resolved
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                              Resolved

                              I have done 2payment from Google pay both payment were successful but while doing first booking payment has done but ixigo application was stuck and didn't redirect to application so payment was done but didn't get ticket I had made another booking after that till now I didn't get my first payments refund. I've attached the payment receipt which includes order number.
                              +1 photos
                              Jun 9, 2022
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 31, 2020
                              Ixigo Customer Care's response                               Dear Customer,

                              The amount will be auto refunded within 7 days if the ticket is not issued.

                              Please reach out to us via www.ixigo.com/help for further assistance.

                              We would also request you to mark your complaint as resolved as soon as the issue is resolved.

                              Thanks
                              Team ixigo
                              Dec 31, 2020
                              Updated by Nikhil Sapkale                               Didn't get refund till now!!

                              Verified Support
                              Apr 27, 2022
                              Ixigo Customer Care's response                               We trust this was resolved, for any assistance please reach out to us via www.ixigo.com/help
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                                S
                                Sachin Sonaskar
                                Dec 29, 2020
                                Resolved
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                                Resolved

                                Address: Plot No 20,21 Gajanan Leela Bunglow, Kachole Layout Naalwadi

                                Hi Sachin
                                Sorry!Your Nashik Road (NK) - Wardha Jn (WR) train booking did not get confirmed. Booking ID: IXITR[protected].
                                You can re-book your ticket without paying anything till 01:29 AM: https://ixtr.app.link/37RYBm8vicb. Post that, the refund of Rs. 2962 will be initiated and should reflect in your account by 18 Dec 2020, 03:00.
                                For any queries, please visit our Customer Service section: https://ixtr.app.link/help
                                Thank you
                                Team ixigo
                                Aug 11, 2021
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 31, 2020
                                Ixigo Customer Care's response                                 Hey,

                                The amount for the mentioned booking was refunded on 18th December under ARN number[protected]

                                Please check with your bank customer care.

                                Thanks
                                Team ixigo
                                View replies
                                I am booking a train ticket but due to some issue the booking got failed and the amount for this booking got deducted from my credit card no [protected] of standard charted landmark credit card,

                                The journey of booking dated 27/09/2021 from Haridwar junction to Ahmedabad Junction. and booking was made for 3 passengers.

                                PL help me refund the all amount as early as possible in the account.

                                Thanks

                                Akhilesh Gor, Ahmedabad
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                                  V
                                  Veerwar
                                  from Powai, Maharashtra
                                  Dec 29, 2020
                                  Resolved
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                                  Resolved

                                  Nov 4 cancellation done, PUNE TO VIJAYAWADA . You have taken about 2 months for refund.
                                  +1 photos
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Customer,

                                  We regret the delay. The refund is initiated and should be credited within the next 7 days.

                                  Thanks
                                  Team ixigo
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                                    C
                                    Chetanya Arora
                                    from Delhi, Delhi
                                    Dec 29, 2020
                                    Resolved
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                                    Resolved

                                    Address: Rohtak
                                    Website: Ixigo

                                    I had booked tickets on 20 December 2020 but I' did not get any tickets from your site but amount is deducted from my google pay account and I send also a mail few days ago but you don't give me any reply plz take seriously about my concern and refund the amount as soon as possible.
                                    UPI ID:[protected]

                                    Regards
                                    Chetanya
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Customer,

                                    The amount will be auto refunded within 7 days if the ticket is not issued.

                                    Please reach out to us via www.ixigo.com/help for further assistance.

                                    We would also request you to mark your complaint as resolved as soon as the issue is resolved.

                                    Thanks
                                    Team ixigo
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                                      A
                                      adarsh2766
                                      from Bengaluru, Karnataka
                                      Dec 29, 2020
                                      Resolved
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                                      Resolved

                                      Address: Bangalore

                                      I booked a ticket and the ticket didn’t book and they deducted the money its bern 15 days
                                      +1 photos
                                      Aug 7, 2021
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      Dec 29, 2020
                                      Updated by adarsh2766                                       They sent me a link and I filled it but still no refund

                                      View replies
                                      Hey,

                                      The refund will be credited within 5 days if you have already filled the details.

                                      We also request you to kindly mark this complaint as resolved once the amount is refunded.

                                      Thanks
                                      Team ixigo
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                                        L
                                        Laxaman
                                        Dec 29, 2020
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                                        Resolved

                                        Today I have booking a train ticket the amount will be debited my account this transaction INDBB6F895C89EB8340BE053307C180AA86 I’d but ticket is not booked. Plz refund the money as soon as
                                        +1 photos
                                        Aug 7, 2021
                                        Complaint marked as Resolved 
                                        Ixigo customer support has been notified about the posted complaint.
                                        Dec 29, 2020
                                        Updated by Laxaman                                         Refund my amount
                                        View replies
                                        Dear Customer,

                                        The amount will be auto refunded within 7 days if the ticket is not issued.

                                        Please reach out to us via www.ixigo.com/help for further assistance.

                                        We would also request you to mark your complaint as resolved as soon as the issue is resolved.

                                        Thanks
                                        Team ixigo
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