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www.ixigo.com
3.5
Updated: Jul 4, 2026
Complaints 2448
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1588
Unresolved
860
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Ixigo reviews & complaints page 49

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S
smartkalyan
from Noida, Uttar Pradesh
Jan 13, 2021
Resolved
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I booked tran no 02788 Hamsafar SPL . payment by phone pay payment successful but ticket not received and no refund money
Aug 8, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
View replies
Dear Customer,

Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help so that we can assist you quickly.

Thanks
Team ixigo
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    S
    SAI DEEPTHI MUTYALA
    from Gundugolanu, Andhra Pradesh
    Jan 13, 2021
    Resolved
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    Resolved

    Respected sir/madam
    I have tried to book a
    ticket, my amount had been debited but ticket was not booked(confirmed)
    UPI transaction ID:[protected]
    & ORDER ID:KNLVCS23WF3ZM9YOHX
    booked ticket from dwp to vskp, train number:07487(VSKP Festvl spl),
    Amount deducted was 875/- PlZ,
    refund my money back
    Aug 11, 2021
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    Jan 13, 2021
    Updated by SAI DEEPTHI MUTYALA     Money debited from bank account, but ticket was not yet confirmed...PlZ, refund my money back

    Verified Support
    Jan 19, 2021
    Ixigo Customer Care's response     Dear Customer,

    The amount for the mentioned transaction was refunded the same day and should be credited by now. If not, kindly speak to the bank customer care.

    For any further assistance, please reach out to us via www.ixigo.com/help.

    Thanks
    Team ixigo
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      S
      Syeda Ahmd
      from Noida, Uttar Pradesh
      Jan 13, 2021
      Resolved
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      Resolved

      We have booked a ticket on 9-1-21 which was suppose to fly on 12-1-21 with PNR number ND4TNG. Our flight got cancelled from the end of airline, the money got refunded from the end of airline. When will you credit our amount in our bank account.
      Aug 8, 2021
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      View replies
      Hey Syeda,

      As per the airline, the passenger has already opted for move flight option(rescheduling) for DEL-SXR and partial refund for IXB-DEL is already in process from the airline.

      The refund as applicable will be processed within 15 days from the date of cancellation

      Thanks
      Team ixigo
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        S
        Syeda Ahmd
        from Noida, Uttar Pradesh
        Jan 13, 2021
        Resolved
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        We booked a ticket from Bagdogra to Srinagar on 9-1-21 with a PNR number ND4TNG.Our flight got cancelled through airline which was suppose to fly on 12-1-21.Full refund has been initiated from the airline, when will the amount get credited from your end to our account.
        Aug 8, 2021
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        View replies
        Hey Syeda,

        as per the airline, the passenger has already opted for the move flight option(rescheduling) for DEL-SXR and a partial refund for IXB-DEL is already in process.

        Refund as applicable will be processed to the payment source within 15 days from the date of cancellation.

        Thanks
        Team ixigo
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          R
          rampatil2345
          from Lohi, Maharashtra
          Jan 12, 2021
          Resolved
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          I have book a train ticket from ixigo app using my phone. The payment for the tickets has been confirmed by the Phonepe but there is no ticket or booking showing on ixigo app.

          I booked ticket on 12 jan 2021.

          I want refund money that has been deducted from my bank account using Phonepe as you also see in the screenshot i have provided.

          Train (02655) Chennial Central Express

          Payment deducted - Rs-197/-
          Jan 12, 2021
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
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            R
            Raj987
            from Gaya, Bihar
            Jan 12, 2021
            Resolved
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            Resolved

            Address: vii-dorapur linebazar

            I have booked a ticket but it has not get booked and money has deducted from my account... I have not get refud...
            Aug 8, 2021
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            View replies
            Hey,

            Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/trainhelp so that we can assist you quickly. We're looking forward to your response.

            Thanks
            Team ixigo
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              A
              Asraf S
              Jan 12, 2021
              Resolved
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              Resolved

              Dear sir/madam,
              I hav tried to book a ticket my amount had been debited but ticket not booked. My transaction ID is[protected]. and my order ID is KLH54MHYVFQD8ZA91P. plz help and refund my amount.
              Regards,
              Asraf Basha S
              Aug 8, 2021
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              View replies
              Hey,

              Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/trainhelp so that we can assist you quickly. We're looking forward to your response.

              Thanks
              Team ixigo
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                P
                Pandidevan
                Jan 12, 2021
                Resolved
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                Resolved

                Hi,
                To I booked bus ticket via ixigo app from dindugal to chennai, the bus name is rkn transqueen time 10:55p.m. seat no L 10. I made my payment via Google pay but I have not received ticket copy I don't no is the ticket is confirmed or not, I totally disappointed my calling again and again costumer care number but no one pick the phone. Can I get my money back???
                My transaction I'd no:[protected]
                Aug 14, 2021
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                Verified Support
                Jan 13, 2021
                Ixigo Customer Care's response                 Hey,

                Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/trainhelp so that we can assist you quickly. We're looking forward to your response.

                Thanks
                Team ixigo
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                  H
                  Harshini Polisetty
                  from Delhi, Delhi
                  Jan 11, 2021
                  Resolved
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                  Resolved

                  Good Evening, this is Harshini.This evening when I've gone through this Ixigo app to buy a train ticket from Rajamundry to Vishakapatnum with the help of Phone Pe;it's showing that the amount has been debited from my account and the payment is successful but in middle of the process the process has been stopped.Please do re-check once...
                  Aug 8, 2021
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  View replies
                  Hey,

                  Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/trainhelp so that we can assist you quickly. We're looking forward to your response.

                  Thanks
                  Team ixigo
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                    A
                    Ashish Robinson
                    from Powai, Maharashtra
                    Jan 11, 2021
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                    Address: S-4/6 Police Colony Andrews Ganj New Delhi 110049
                    Website: Ixigo

                    I tried to book a train ticket to Jabalpur from Delhi on 11th January 2021, the amount 1334/- has been deducted from my account but I did not recieve any confirmation.
                    Ixigo customer support has been notified about the posted complaint.
                    Jan 11, 2021
                    Updated by Ashish Robinson                     I paid the amount by Paytm as you can see in the screenshot.
                    View replies
                    Hey,

                    Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/trainhelp so that we can assist you quickly. We're looking forward to your response.

                    Thanks
                    Team ixigo
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                      O
                      Omkar7395
                      Jan 11, 2021
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                      Address: Ixigo
                      Website: [email protected]

                      When I was booking tickets at 12:48 AM, then 289 rupees were deducted from my account but the ticket was not booked. I want a refund as soon as possible.
                      Ixigo customer support has been notified about the posted complaint.
                      View replies
                      I wanted to book tickets twice, in which the payment was successful, but both the tickets have not been booked. One of the tickets have refund, but the second one has not refund.
                      Reply
                      Omkar7395's [Complaint's author] reply, Jan 11, 2021
                      Please refund my payment।
                      Dear Customer,

                      The bookings were failed and both the transactions were refunded with ARN[protected] and[protected] on 11th Jan itself.

                      Please reach out to your bank if not received yet.

                      Thanks
                      Team ixigo
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                        J
                        John Salvin Duke
                        Jan 11, 2021
                        Resolved
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                        Resolved

                        I booked 2 tickets in ixigo for train "06723 MS QLN express" here I payed for first time but payment cancelled and for second time the payment was successful but here for the two time they deducted Rs 2334.I need my money back so please initiate the refund amount as soon as possible.
                        PFB the attached screenshot
                        Jan 11, 2021
                        Complaint marked as Resolved 
                        The payment was refunded
                        Ixigo customer support has been notified about the posted complaint.
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                          B
                          Biswa12345
                          Jan 11, 2021
                          Resolved
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                          Resolved

                          I booked a bus ticket from asansol to kolkata on 10th January 2021 at 8:17pm through the Ixigo app. An amount of Rs. 436 was deducted from my google account but in the ixigo app it is showing "No transaction yet". No ticket was provided to me. I am providing all the necessary details. Please treat this as urgent and refund my money.

                          UPI Transaction ID :[protected]

                          Paid To : Le Travenues Technology Pvt. Ltd
                          upi id : ixigo.[protected]@indus

                          Paid From : BISWAJIT NANDY
                          upi id : [protected]@oksbi

                          Google transaction ID : CICAgKCz5urcGA

                          Please treat this as urgent. I really need my money back. I am attaching the required screenshots as proof. Please
                          Aug 14, 2021
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 13, 2021
                          Ixigo Customer Care's response                           Hey,

                          Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/trainhelp so that we can assist you quickly. We're looking forward to your response.

                          Thanks
                          Team ixigo
                          View replies
                          Mai 18 March 21 ko Delhi to Gorakhpur jane ke liye ticket, 9 March 21 ko book kiya tha mere gogle pay account se paisa kat gaya lekin ticket nahi book hua. Costumer care se chatting kiya to bole ki 1 week me paisa aa jayega lekin abhi tak paisa nahi aaya.
                          Reply
                          Maine unnao s jhansi k liye ticket book kiya tha, ticket confirm nhi hua or Na hi 1198rs.wapas aaye
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                            H
                            Habib1234
                            Jan 11, 2021
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                            I can't get my refund but in app shows refund completed. My journey was 10/01/2021 at 23:30 before departure 19:13 i canceled my ticket.
                            Ixigo customer support has been notified about the posted complaint.
                            View replies
                            Dear Customer,

                            Refund for INR 2140 is already successful on 10th Jan and should be credited by 17th Jan.

                            Let us know for any further assistance via www.ixigo.com/help

                            Thanks
                            Team ixigo
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                              H
                              Haseeb sir
                              Jan 10, 2021
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                              Resolved

                              I have book a train ticket from ixigo app using my phone. The payment for the tickets has been confirmed by the google pay but there is no ticket or booking showing on ixigo app.

                              I booked ticket on 10 jan 2021.

                              I want refund money that has been deducted from my bank account using google pay as you also see in the screenshot i have provided.

                              Train (02617) mangladweep exp.
                              CLT to KYN

                              Payment deducted - rs1305/-
                              Jan 10, 2021
                              Complaint marked as Resolved 
                              better experience
                              Ixigo customer support has been notified about the posted complaint.
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                                S
                                s.k. Dwivedi
                                Jan 10, 2021
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                                Address: Surat gujrat

                                Mera paisa refund nhi aaya dear Customer service provider 14 dey ho gaya h
                                Ixigo customer support has been notified about the posted complaint.
                                View replies
                                Hey,

                                Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/trainhelp so that we can assist you quickly. We're looking forward to your response.

                                Thanks
                                Team ixigo
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                                  P
                                  Priya@136
                                  Jan 9, 2021
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                                  Please refund my amount as soon as possible
                                  Ixigo customer support has been notified about the posted complaint.
                                  Jan 09, 2021
                                  Updated by Priya@136                                   Amount has been debited ticket not booked

                                  View replies
                                  Hey,

                                  Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/trainhelp so that we can assist you quickly. We're looking forward to your response.

                                  Thanks
                                  Team ixigo
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                                    R
                                    Rudresh Kumar B.S
                                    Jan 8, 2021
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                                    I just try booking ticket from kengeri to mysore from ixigo obously amount deducted from phonepay and fail to book ticket. In app nothing showing. Even failed transaction. Refund my money
                                    Ixigo customer support has been notified about the posted complaint.
                                    Jan 08, 2021
                                    Updated by Rudresh Kumar B.S                                     Same happen once again while booking ticket. Amount dedicated but ticket not booked

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                                      N
                                      Nikhat Sheerin
                                      Jan 8, 2021
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                                      I had paid rs. 2030 through phonepe app for Kalyan to src train tickets . Payment had been deducted from my account but did not received any ticket confirmation . Please sort my issue asap
                                      Ixigo customer support has been notified about the posted complaint.
                                      Jan 08, 2021
                                      Updated by Nikhat Sheerin                                       Screenshot of payment attached herewith

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                                        I
                                        Irshadsk07
                                        Jan 8, 2021
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                                        Ticket booked date - 22nd November 2020

                                        I have tried booking the train ticket from Vijayawada to Cumbum. During the transaction, the amount (Rs.412) has been deducted but ticket has not been generated. I have called my bank for the same. They said, as it is a third party transaction, ixigo is only responsible for the transaction.

                                        Transaction ID - P2011221445509570077362
                                        Ixigo customer support has been notified about the posted complaint.
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