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Updated: Jan 28, 2026
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Ixigo reviews & complaints page 48

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J
John Salvin Duke
Jan 11, 2021
Resolved
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I booked 2 tickets in ixigo for train "06723 MS QLN express" here I payed for first time but payment cancelled and for second time the payment was successful but here for the two time they deducted Rs 2334.I need my money back so please initiate the refund amount as soon as possible.
PFB the attached screenshot
Jan 11, 2021
Complaint marked as Resolved 
The payment was refunded
Ixigo customer support has been notified about the posted complaint.
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    B
    Biswa12345
    Jan 11, 2021
    Resolved
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    Resolved

    I booked a bus ticket from asansol to kolkata on 10th January 2021 at 8:17pm through the Ixigo app. An amount of Rs. 436 was deducted from my google account but in the ixigo app it is showing "No transaction yet". No ticket was provided to me. I am providing all the necessary details. Please treat this as urgent and refund my money.

    UPI Transaction ID :[protected]

    Paid To : Le Travenues Technology Pvt. Ltd
    upi id : ixigo.[protected]@indus

    Paid From : BISWAJIT NANDY
    upi id : [protected]@oksbi

    Google transaction ID : CICAgKCz5urcGA

    Please treat this as urgent. I really need my money back. I am attaching the required screenshots as proof. Please
    Aug 14, 2021
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    Verified Support
    Jan 13, 2021
    Ixigo Customer Care's response     Hey,

    Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/trainhelp so that we can assist you quickly. We're looking forward to your response.

    Thanks
    Team ixigo
    View replies
    Mai 18 March 21 ko Delhi to Gorakhpur jane ke liye ticket, 9 March 21 ko book kiya tha mere gogle pay account se paisa kat gaya lekin ticket nahi book hua. Costumer care se chatting kiya to bole ki 1 week me paisa aa jayega lekin abhi tak paisa nahi aaya.
    Reply
    Maine unnao s jhansi k liye ticket book kiya tha, ticket confirm nhi hua or Na hi 1198rs.wapas aaye
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      H
      Habib1234
      Jan 11, 2021
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      I can't get my refund but in app shows refund completed. My journey was 10/01/2021 at 23:30 before departure 19:13 i canceled my ticket.
      Ixigo customer support has been notified about the posted complaint.
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      Dear Customer,

      Refund for INR 2140 is already successful on 10th Jan and should be credited by 17th Jan.

      Let us know for any further assistance via www.ixigo.com/help

      Thanks
      Team ixigo
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        H
        Haseeb sir
        Jan 10, 2021
        Resolved
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        Resolved

        I have book a train ticket from ixigo app using my phone. The payment for the tickets has been confirmed by the google pay but there is no ticket or booking showing on ixigo app.

        I booked ticket on 10 jan 2021.

        I want refund money that has been deducted from my bank account using google pay as you also see in the screenshot i have provided.

        Train (02617) mangladweep exp.
        CLT to KYN

        Payment deducted - rs1305/-
        Jan 10, 2021
        Complaint marked as Resolved 
        better experience
        Ixigo customer support has been notified about the posted complaint.
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          S
          s.k. Dwivedi
          Jan 10, 2021
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          Address: Surat gujrat

          Mera paisa refund nhi aaya dear Customer service provider 14 dey ho gaya h
          Ixigo customer support has been notified about the posted complaint.
          View replies
          Hey,

          Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/trainhelp so that we can assist you quickly. We're looking forward to your response.

          Thanks
          Team ixigo
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            P
            Priya@136
            Jan 9, 2021
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            Please refund my amount as soon as possible
            Ixigo customer support has been notified about the posted complaint.
            Jan 09, 2021
            Updated by Priya@136             Amount has been debited ticket not booked

            View replies
            Hey,

            Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/trainhelp so that we can assist you quickly. We're looking forward to your response.

            Thanks
            Team ixigo
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              R
              Rudresh Kumar B.S
              Jan 8, 2021
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              I just try booking ticket from kengeri to mysore from ixigo obously amount deducted from phonepay and fail to book ticket. In app nothing showing. Even failed transaction. Refund my money
              Ixigo customer support has been notified about the posted complaint.
              Jan 08, 2021
              Updated by Rudresh Kumar B.S               Same happen once again while booking ticket. Amount dedicated but ticket not booked

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                N
                Nikhat Sheerin
                Jan 8, 2021
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                I had paid rs. 2030 through phonepe app for Kalyan to src train tickets . Payment had been deducted from my account but did not received any ticket confirmation . Please sort my issue asap
                Ixigo customer support has been notified about the posted complaint.
                Jan 08, 2021
                Updated by Nikhat Sheerin                 Screenshot of payment attached herewith

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                  I
                  Irshadsk07
                  Jan 8, 2021
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                  Ticket booked date - 22nd November 2020

                  I have tried booking the train ticket from Vijayawada to Cumbum. During the transaction, the amount (Rs.412) has been deducted but ticket has not been generated. I have called my bank for the same. They said, as it is a third party transaction, ixigo is only responsible for the transaction.

                  Transaction ID - P2011221445509570077362
                  Ixigo customer support has been notified about the posted complaint.
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                    A
                    Akash shetty01
                    Jan 7, 2021
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                    I had entered all the traveller details and select UPI option for payment and paid through phone pe on 07/01/2021 of Rs.585. it has been debited from a/c and ticket process under ixigo got struck and no furthur process.please check mu issue and refund my amount ASAP
                    Ixigo customer support has been notified about the posted complaint.
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                      V
                      Veer pratap singh bhadauria
                      from Powai, Maharashtra
                      Jan 7, 2021
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                      Today i tried booking 2 tickets from etawah to lucknow but money from my bank account deducted via upi and tickets aren’t booked neither there is any trip history or booking history in the app
                      Kindly look into my problem and fix it asap
                      Ixigo customer support has been notified about the posted complaint.
                      View replies
                      Hey,

                      Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/trainhelp so that we can assist you quickly. We're looking forward to your response.

                      Thanks
                      Team ixigo
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                        N
                        [email protected]
                        Jan 7, 2021
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                        I have booked a seat byKST travel on 07 Jan, journey on 08 Jan. Amount deducted but seat not booked.

                        Transaction ID T2101071714558486686445

                        Plz refund my money
                        Jan 7, 2021
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
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                          D
                          divakar5693
                          Jan 7, 2021
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                          Money has been deducted from my account . while i booking a ticket from Ixigo app through phonepe app
                          Ixigo customer support has been notified about the posted complaint.
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                            S
                            Sameer906
                            from Delhi, Delhi
                            Jan 7, 2021
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                            I was trying to book train ticket today and i choosed UPI method as my payment option. The moment i clicked on UPI payment link it took me to google pay and payment was sucesafull but i didnt receive any ticket or refund yet..please take this complaint on priority and fix it !!
                            Ixigo customer support has been notified about the posted complaint.
                            View replies
                            Hey,

                            Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/trainhelp so that we can assist you quickly. We're looking forward to your response.

                            Thanks
                            Team ixigo
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                              A
                              Anjali Jyothis
                              from Delhi, Delhi
                              Jan 7, 2021
                              Resolved
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                              Resolved

                              Today I booked tickets from Kozhikode to Shoranur twice and none were booked but the ticket fare along with other convenience fares were debited from my account.
                              There is no history of this booking and transaction shown on the app. I would like to have a refund for the same.
                              Transactions were made through Gpay. Screenshots of the transaction has been attached for your reference
                              Aug 14, 2021
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 13, 2021
                              Ixigo Customer Care's response                               Hey,

                              Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/trainhelp so that we can assist you quickly. We're looking forward to your response.

                              Thanks
                              Team ixigo
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                                Q
                                Qassim Mir
                                from Powai, Maharashtra
                                Jan 7, 2021
                                Resolved
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                                Resolved

                                It's been more than 1 month since my flight from Leh to Jammu was cancelled by airline GoAir on 21st Nov 20.
                                I booked it on ixigo App. I have contacted several times to their customer service and got no firm reply. They keep saying to call again within 7 days but no sign of refund.
                                On their website it shows that the journey is compete. How can a company that solely operates on website do such blunder.
                                I have had enough, now I'm taking this issue to higher authorities.
                                Aug 14, 2021
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 13, 2021
                                Ixigo Customer Care's response                                 Hey,

                                We are unable to locate your booking details. Please reach out to us on the customer support number mentioned on your Eticket.

                                Thanks
                                Team ixigo
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                                  S
                                  Sanjeev [email protected]
                                  from Delhi, Delhi
                                  Jan 7, 2021
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                                  I book a ticket from Jammu to Jhansi money 509 Rs was deducted from my phonepe account but then it shows booking failed. My money is not yet refunded.
                                  Ixigo customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Customer,

                                  The refund for the mentioned failed transaction was successful on 7th January with bank ARN[protected] and the refund should be credited on or before 14th January.

                                  Let us know at www.ixigo.com/help for further assistance.

                                  Thanks
                                  Team ixigo
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                                    H
                                    Habiba Khatun
                                    from Delhi, Delhi
                                    Jan 6, 2021
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                                    Website: Ixigo

                                    I booked two tickets and paid through paytm but Didn't get the tickets.Now I am crying.Please refund my money now
                                    Ixigo customer support has been notified about the posted complaint.
                                    View replies
                                    Hey,

                                    Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/trainhelp so that we can assist you quickly. We're looking forward to your response.

                                    Please mark your complaint as resolved once the issue stands resolved and the amount is credited

                                    Thanks
                                    Team ixigo
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                                      N
                                      Nikhoza
                                      Jan 6, 2021
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                                      Resolved

                                      Money deducted but Showing Payment Failed on App

                                      I was booking ticket for 3 passengers from Bhubaneswar to Ahemdabad for 10th Jan
                                      With id (Photos Attached).

                                      Payment done via Google Pay and amount is debited to the ixigo portal showing transaction complete (Photos Attached)

                                      Please refund my money or atleast give me the timeline for refund as it is not showing on app....
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                                      L
                                      Lakshmii Nair
                                      Jan 6, 2021
                                      Resolved
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                                      Resolved

                                      Address: Le travenues technology Pvt Ltd 2nd floor Veritas building behind Ibis Hotel Sector 53 Golf Course Road Gurgaon 122011 Haryana India

                                      Respected sir

                                      Myself Dr Lakshmi Nair booked a ticket on 6.1.21 for K S Anitha from Mangalore Central to Trivandrum Central on 16.1.21 at 17.30 pm train boarding from Mangalore Central.

                                      Neither I received any confirmation nor I received the ticket.
                                      AND WHEN I MAILED THE ISSUE TO YOUR MAIL ID IT SAYS IT DOES NOT EVEN EXIST

                                      Hereby attaching the transaction details
                                      Also what is shown in the app

                                      Please go through the same and rectify my issue as early as possible
                                      Thank you
                                      Sincerely
                                      Dr. Lakshmi Nair
                                      Aug 13, 2021
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 13, 2021
                                      Ixigo Customer Care's response                                       Hey,

                                      Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/trainhelp so that we can assist you quickly. We're looking forward to your response.

                                      Thanks
                                      Team ixigo
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