Dear Ixigo team,
I have booked Train ticket from Tirupati to Raichur for 1st Jan 2021 from ixigo app but I have not received any email or booking confirmation message from ixigo for my booking. Though the payment is successful and I received an email that payment has successfully done to "Le Travenues Pvt. Ltd (Ixigo.[protected]@Indus)".
I have attached the payment screenshot with this complaint.
I have waited for 2 days without complaining the issue because same thing happened while booking train in IRCTC website, but they refund the money next day only, but it didn’t happened here from Ixigo.
Really bad service from ixigo. Kindly refund my money.
May 30, 2022
Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint.
Verified Support
Jan 06, 2021
Ixigo Customer Care's response Hey,
We are unable to see your booking details. Please reach out to us via www.ixigo.com/help
Thanks
Team ixigo
Jan 06, 2021
Updated by Raghavendra07 I already tried this “ixigo.com/help” in my ixigo app...there is no solution in that..
I also tried to contact yours customer care number, that is also not working(answering that your number is not existing)..
Kindly provide me correct details to contact.
Verified Support
Apr 27, 2022
Ixigo Customer Care's response We trust this was resolved, for any assistance please reach out to us via www.ixigo.com/help
The refund for the mentioned failed transaction was successful on 7th January with bank ARN[protected] and the refund should be credited on or before 14th January.
Let us know at www.ixigo.com/help for further assistance.
Thanks
Team ixigo