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Ixigo Complaints & Reviews

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Updated: Jan 28, 2026
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Ixigo reviews & complaints page 65

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S
Shanu1604
Aug 17, 2020
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I had booked a flight in june for my friend through vistara airlines. The flight got cancelled by the airlines and they sent me an email confirming i will get a full refund for this and also said they have informed the third party (Ixigo) to process my refund. It's been 3 months now i have still not received it. Everytime the ixigo customer service says it will take 15 working days. And now they are saying they have not received any confirmation from the airlines whereas the airlines says in their system it is showing as the amount refunded to ixigo and asked me to pls contact ixigo for the same. I really don't understand who is lying in this case. I understand a delay of one month due to this pandemic but 3 months is a long time. Does it take 3 months to process the refund.
Pls look into this matter and help me out to get my refund asap. I'm attaching a screenshot of the email received by vistara for the refund.
Aug 12, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Aug 25, 2020
Ixigo Customer Care's response
Dear Customer,

Apologies for the inconveninece. We are looking into this and shall have this resolved within the next 7 days.

Thanks
Team ixigo
My ticket refund is pending from january and they are saying same thing to me. I pinged them many time but there response is same every time " We need confirmation form airline". Its there responsibility to ask for confirmation form airline . Even there app showed that i completed the canceled journey.
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    Faiz Syd
    Aug 16, 2020
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    I booked a train ticket from amritsar to mumbai central through upi gateway and they didnt even ask my irctc password. Amount of 2100/_ got debited from my account but no confirmation from ixigo about it and app shows no past booking. Please refund my amount of 2100. I need my money to be refunded please.

    Booking date - 16th august 2020 at 12:24 pm
    Date of departure - 19th august 2020

    I humbly request you to please look into this matter as soon as possible because i need to rebook the ticket before the seats go into the waiting list.
    Aug 6, 2021
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    Verified Support
    Aug 25, 2020
    Ixigo Customer Care's response
    Hey,

    The amount is auto refunded in case of booking failures. Please reach out to us via www.ixigo.com/help for further assistance.

    Thanks
    Team ixigo
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      K
      Kola Eswararao
      Aug 16, 2020
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      I got a message that my flight was cancelled by airlanes due to operational reason, i5-1459 & p735nn
      So how can i reschedule my flight
      Ixigo customer support has been notified about the posted complaint.
      Hey,

      You can place a rescheduling request from My trips section on ixigo app ro reach out to us via www.ixigo.com/help for assistance.

      Thanks
      Team ixigo
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        J
        Jaswant Kumar Thakur
        Aug 15, 2020
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        Address: Nagaliya Bhiwadi Rajasthan

        Plz send my kahta diteals send me
        Ixigo customer support has been notified about the posted complaint.
        Hey,

        We are unable to locate any details with this. Please reach out to us via www.ixigo.com/help so that we can assist you better.

        Thanks
        Team ixigo
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          M
          M Chourasia
          Aug 14, 2020
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          Money deducted from my account but ticket not issued

          Address: Hq 31 BRTF, BADOON, RAJOURI, J&K

          I was book ticket on 13 aug 20 for jammu to delhi for dt 17 oct 20 by ixigo app during payment, upi pay select and phonepay app open and ticket amount rs.1186/- show, then i pay through phonepay it's transection id is indbacafoe94a6305259e053307ci80ad9d on dt 13 aug 20, paid to icici. [protected]@indus rs.1186/- money deducted from my account without any confirmation mail or booking ticket id. Pls refund my money as soon as possibal....
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          Uk_54321
          Aug 13, 2020
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          Transection is completed but ticket is not booking due to the page is not open for IRCTC password filling.
          Ixigo customer support has been notified about the posted complaint.
          Hey,

          The amount shall be auto refunded if the booking was failed. Please reach out to us via www.ixigo.com/help for further assistance

          Thanks
          Team ixigo
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            Y
            yashgaur969
            Aug 12, 2020
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            I booked a flight from ixigo for 21 August from udaipur to Bangalore.
            Flight is not booked but my money is deducted. Please look into this as my money is deducted. I paid through upi and I am attaching screenshot below
            Ixigo customer support has been notified about the posted complaint.
            Hey,

            We are unable to locate any details. Auto refunds are processed in case of failed bookings. Please reach out to us via www.ixigo.com/help for assistance on this.

            Thanks
            Team ixigo
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              V
              vickys07
              Aug 12, 2020
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              Address: J 9 Shyam Sunder soc 2 old bapot jakat naka waghodia road Vadodara Gujarat 390019

              Dear team,

              I was booking a train ticket through ixigo application on 12th August at 03:16 pm and during payment via upi mode (Phone pay) my payment was successful of amount 5292.00 inr to Bhim upi id- [protected]@ybl as per upi reference but ticket was not booked neither there was any confirmation of booking failed in the trip history.

              UTR code[protected]
              Txn id- P2008121512089157057724
              Bank reference no[protected]

              Kindly, resolve the issue and revert my paid amount during that train ticket booking which is not booked.
              Aug 13, 2021
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              Verified Support
              Aug 14, 2020
              Ixigo Customer Care's response
              Hey,

              We are unable to locate any details. Auto refunds are processed in case of failed bookings. Please reach out to us via www.ixigo.com/help for further assistance on this.

              Thanks
              Team ixigo
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                B
                Balam Kalidasu
                Aug 10, 2020
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                Mera amount dudection rs 6336 huva lekin ticket book nahi huva
                Ixigo customer support has been notified about the posted complaint.
                Hey,

                We are unable to locate any details. Auto refunds are processed in case of failed bookings. Please reach out to us via www.ixigo.com/help for assistance on this.

                Thanks
                Team ixigo
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                  L
                  latiyawasa
                  Aug 9, 2020
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                  Resolved

                  Sir i made an booking through ixigo with google pay. My money have been deducted but neither i got tickets nor any thing related to booking
                  Aug 15, 2020
                  Complaint marked as Resolved 
                  Sir Still I have not got my money. Please do needful
                  Ixigo customer support has been notified about the posted complaint.
                  Hey,

                  We are unable to locate any details. Please reach out to us via www.ixigo.com/help for assistance on this.

                  Thanks
                  Team ixigo
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                    S
                    Suman Choudhary 2000
                    Aug 9, 2020
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                    My phonepay transaction id - p2008091251463418095339 was successful but booking is not showing in my ixigo account.
                    Ixigo customer support has been notified about the posted complaint.
                    Hey,

                    We are unable to locate any details. Please reach out to us via www.ixigo.com/help for assistance on this.

                    Thanks
                    Team ixigo
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                      L
                      Aug 8, 2020
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                      Address: Jalandhar
                      Website: [email protected]

                      Ixigo customer careverified
                      Jul 23, 2020

                      Dear customer,

                      Your booking was failed and the refund for inr 212.70 is initiated. The refund shall be credited to the payment source by 30th july.

                      Thanks
                      Team ixigo
                      Amount not received my account
                      Ixigo customer support has been notified about the posted complaint.
                      Hey,

                      We are unable to locate any details. Please reach out to us via www.ixigo.com/help for assistance on this.

                      Thanks
                      Team ixigo
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                        M
                        MSURESH KUMAR
                        Aug 5, 2020
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                        I booked a flight ticket through ixigo app for goa to coimbatore on 15 jun 20. Due to covid 19 flight should be cancelled automatically and indigo will refund the amount on 18 jun 20. But ixigo not refund till date, i will request ixigo customer service as on 13 jul 20. My pnr is ip2f3u. Amount 6077/- daily i spoken with customer service representative but i am not satisfied, if not refund by ixigo, i will further move to consumer court.
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 14, 2020
                        Ixigo Customer Care's response
                        Hey Suresh,

                        The refund for the mentioned PNR was successful on 5th August with ARN 74332740219021874633967 and should be credited to your account by now.

                        Plrease reach out to us via www.ixigo.com/help for further assistance.

                        Thanks
                        Team ixigo
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                          R
                          Rlucky singh
                          Aug 5, 2020
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                          Address: Ganesh Nagar behind tv tower patoli
                          Website: Ganesh Nagar behind tv tower patoli

                          Date of journey 17 july 2020. Airlines stand cancelled fight on 11 july 2020. And i am cancelled my ticket on 14 july 2020. Pnr number is ni7yyp... My name is lucky singh... Refund my money back urgently..
                          Ixigo customer support has been notified about the posted complaint.
                          Hey,

                          Refund for the mentioned PNR was successful on 5th August and should be credited to your account by now. Please reach out to us via www.ixigo.com/help

                          Thanks
                          Team ixigo
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                            O
                            Ohit ohit
                            Aug 3, 2020
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                            I am paying rupees from my bank account not received ticket booking meassage
                            Ixigo customer support has been notified about the posted complaint.
                            Hey,

                            We are unable to locate any details. Please reach out to us via www.ixigo.com/help for assistance.

                            Thanks
                            Team ixigo
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                              A
                              Ashish jain121289
                              Aug 3, 2020
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                              Address: A-3,new rachna magar,behind GEB,maktampur road,bharuch

                              I tried to book ticket till not get refund
                              Contact num-[protected]
                              Ixigo customer support has been notified about the posted complaint.
                              Hey,

                              We are unable to locate any details. Please reach out to us via www.ixigo.com/help for assistance.

                              Thanks
                              Team ixigo
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                                Taail Farid
                                Aug 3, 2020
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                                Resolved

                                Respected sir,
                                I have booked the ticket on 20 th march from kolkata to mumbai of amount 8139 for 21st march money was debited and ticket was not booked
                                Bank is asking for a mail if you didn't receive the money please give the mail
                                Of the proof that you didn't receive the money please forward on [protected]@gmail.com
                                I have reported complaint before
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 14, 2020
                                Ixigo Customer Care's response
                                Hey,

                                Please accept our sincere apoligies for the delay and inconvenience.

                                We have raised this further and the refund shall be credited to the payment source within the next 7-10 days.

                                Thanks
                                Team ixigo
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                                  A
                                  Avi0909
                                  from Delhi, Delhi
                                  Aug 2, 2020
                                  Resolved
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                                  Resolved

                                  Sir, reminding many times that I booked a ticket from Delhi to Patna on 29/06/2020 on 9:21am an account of 3618 has been deducted but there is no any ticket generated and amount amount has been gone in La Trevenus Technology Pvt. Ltd. in his axix bank account.I paid this amount through Paytm upi transition through my no [protected] and email id [protected]@gmail.com.Sir, it's a humble request please return my money once I complaint you text me that amount will be credited on or before 30july but there is no response from your side.please return my money on my SBI account through which amount 3618 has been deducted my account no is [protected] and IFSC code SBIN0005456.please return my money otherwise wise I have no option inspite of take a legal action against you because it's take more than one month to respond...
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 14, 2020
                                  Ixigo Customer Care's response
                                  Dear Customer,

                                  As checked all the transactions on 29th June are in failed status. Please help us with the deduction proof or the UPI reference number generated after payment deduction so that we can check this further.

                                  Thanks
                                  Team ixigo
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                                    S
                                    Stephy Peter
                                    Aug 1, 2020
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                                    I booked ticket but i did not get the ticket or refund... Please help
                                    Ixigo customer support has been notified about the posted complaint.
                                    Hey,

                                    Payment will be auto refunded within 7 days if the booking is failed.

                                    In case you need any further assistance, please reach out to us via www.ixigo.com/help with details.

                                    Thanks
                                    Team ixigo
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                                      Stephy Peter
                                      Aug 1, 2020
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                                      I booked a ticket from ixigo and the money was deducted but didnt get the ticket... Please refund the money if not the ticket
                                      Ixigo customer support has been notified about the posted complaint.
                                      Hey,

                                      Payment will be auto refunded within 7 days if the booking is failed.

                                      In case you need any further assistance, please reach out to us via www.ixigo.com/help with details.

                                      Thanks
                                      Team ixigo
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