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Ixigo Complaints & Reviews

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Updated: Jan 28, 2026

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Ixigo reviews & complaints page 67

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Dear ixigo,
I booked two flights and that has been cancelled by the airline. The details of these tickets are given below-

Ticket pnr date of journey ixigo booking ref. No. Flight no. Amount paid (Inr)

Fpti4b 05.05.2020 if[protected] indigo 6e 503 3663
Ajqnht 11.05.2020 if[protected] indigo 6e 541 3759

Indigo saying, the refund is initiated at 05th june 2020 to ixigo but i have not got any refund till now. I am also attaching the ticket cancellation receipt from airline screen shot in this mail.
I tried in ixigo website many times but there is no way to contact ixigo. Please refund the amount asap or tell me to whom should i contact for refund.
Let me know any other queries on this.
Pfa

Contact details:
Name - manish kumar
Email: [protected]@yahoo.com
Mb - [protected]

Thanks & regards,
Manish

Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2020

Ixigo Customer Care's response Dear Manish,

Greetings from ixigo!

We have cancelled both the bookings and the refund will be processed to the payment source by 24th July. For future reference you can initiate cancellation of the booking from ixigo app in case the airline has approved a full refund directly to you since we are not notified about any direct communication you have with the airline.

You can always reach out to us on the customer support number or the help center link available at the bottom of your flight ticket confirmation.

Thanks
Team ixigo.

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Address: Radhe Park Society

Sir i want my refund

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Ixigo Customer Care

from Gurugram, Haryana

Jul 17, 2020

Verified Support

Dear Customer,

We will not be able to locate any details using the shared info. We would request you to kindly reach out to us via www.ixigo.com/help

Thanks
Team ixigo.

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Ixigo payment success but ticket not found please refund my money.

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Ixigo Customer Care

from Gurugram, Haryana

Jul 17, 2020

Verified Support

Dear Customer,

We are unable to locate anything with the provided details. Please reach out to us via www.ixigo.com/help so that we can assist you.

Thanks
Team ixigo

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Ixigo payment success but ticket not found please return my money

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Ixigo Customer Care

from Gurugram, Haryana

Jul 17, 2020

Verified Support

Dear Customer,

We are unable to locate anything with the provided details. Please reach out to us via www.ixigo.com/help so that we can assist you.

Thanks
Team ixigo

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On 29 june 2020 at around 11:19 pm i was booking flight ticket for 4 july 2020 from bengalore to dehradun altough the money an amount of rs 7669- was deducted but no ticket booked.. Where is my amount?
Plz refund my money
Regard
Prabhakar

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Ixigo Customer Care

from Gurugram, Haryana

Jul 17, 2020

Verified Support

Dear Customer,

We are unable to locate anything with the provided details. Please reach out to us via www.ixigo.com/help so that we can assist you.

Thanks
Team ixigo

Prabhakar Semalty's [Complaint's author] reply, Jul 22, 2020

Hello, Sir I had also visited www.ixigo.com
she had given 15 days time to give the refund, but the refund has not come yet, and now she does not even respond to the call. Plz help me sir and plz refund my money.

P

Prabhakar Semalty

Jul 22, 2020

Hello, Sir I had also visited www.ixigo.com
she had given 15 days time to give the refund, but the refund has not come yet, and now she does not even respond to the call. plz help me sir and refund my money.

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Address: Nawada, Dehradun

Website: [email protected]

Sir i am vishal singh thapa and i booked train tickets through ixigo app. But due to the covid-19 the train had cancelled. The pnr no of my booked train tickets are [protected], [protected] & [protected]. You are requested to refund the same amount in my account at the earliest.

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Ixigo Customer Care

from Gurugram, Haryana

Jul 17, 2020

Verified Support

Dear Customer,

The PNRs mentioned are hidden hence we are unable to assist you here . Please reach out to us via www.ixigo.com/help so that we can assist you.

Thanks
Team ixigo

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I have booked my ticket through ixixo today i got a mail from airline company that your ticket is cancelled and same has been done by ixigo agent i want to know that who and why my ticket cancelled without my approval.
My pnr is ll1kpg

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D

DHARMENDRA1470

Jul 14, 2020

1

Ixigo Customer Care

from Gurugram, Haryana

Jul 17, 2020

Verified Support

Dear Dharmendra,

We are already in touch with you over twitter and working on the raised issue. As confirmed we will have this resolved for you and will update on the same platform

Appreciate your patience.

Thanks
Team ixigo.

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Address: Jaynath Sharma

Amount deductions but tikat not success me server problem

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Ixigo Customer Care

from Gurugram, Haryana

Jul 17, 2020

Verified Support

Dear Customer,

We are unable to locate anything with the provided details. Please reach out to us via www.ixigo.com/help so that we can assist you.

Thanks
Team ixigo

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I have never seen this type of worst service from ixigo.

I have cancelled vide subjected reference number and its already 1 months over and till the time i have not received my refund amount. I've tried to reach customer service team through app and not a single call back received from customer service team. With the chat support only comptuerised support is available. No human being is avail to understand / resolve the query.

I've posted comments on playstore as well still no response from anyone.

I need my amount immediately.

Satya
[protected]

Aug 15, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2020

Ixigo Customer Care's response Dear Customer,

As informed over twitter on 14th July we had raised the refund request with the airline on 12th June to process the refund. The Refund Application Number is [protected].

AirIndia is taking 60-90 days to process the refund. Once refunded by the airline, we'll process the same at our end.

Request your patience.

Thanks
Team ixigo.

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Hi ixigo team,

Today i was trying to booking a ticket through your application. And i have payed the money by upi google pay, my money was deducted but my train ticket was not booked.

Please help me out from this situation asap.

Please check below mentioned detail.

Thanks
Tarun jain
Upi id [protected]@okaxis
Amount deduct 1550.89
Payment mode : google pay

Aug 15, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2020

Ixigo Customer Care's response Dear Customer,

We are unable to locate anything with the provided details. Please reach out to us via www.ixigo.com/help so that we can assist you.

Thanks
Team ixigo

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On saturday july 11, i trying to book a train tickets. The money was deducted from my bank account but the ticket was not done. It was showing that transaction timed out, but money deducted. So i just want my money refunded.
The transaction id is p2007111942409085243004

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Ixigo Customer Care

from Gurugram, Haryana

Jul 17, 2020

Verified Support

Dear Customer,

We are unable to locate anything with the provided details. Please reach out to us via www.ixigo.com/help so that we can assist you.

Thanks
Team ixigo

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Address: Nawada

You are requested to please refund the due amount of pnr no [protected], [protected] and [protected] at the earliest. Irctc was already refunded it on 20 jun 20.

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Ixigo Customer Care

from Gurugram, Haryana

Jul 11, 2020

Verified Support

Dear Customer,

Greetings from ixigo!

We are not able to retrive any details. Please contact us over chat and share the relevant booking details so that we can asssist you better.

Regards,
Team ixigo

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Address: Truejet airlines hydrabad

I am sohel ansari i was booked my flight ticket from ahmedabad to aurangabad & aurangabad to ahemadabad via truejet flight
My both of flight was cancelled due to covid-19 pandemic.
My journey date was from ahmedabad to aurangabad is 14/3/2020& from aurangabad to ahemadabad is 22/3/2020
So due to covid-19 pandemic my both flight was cancelled directly from truejet airlines
But untill my refund money not received me
I was calling customer service of trujet many more times but there also not getting me right information regarding my refund
So kindly give me information about my refund money
And kindly give me my refund money as soon as possible.. Thank you
I am attaching my both of flight tickets
I am waiting for your reply please help me.
My contact number is:[protected]

Ixigo customer support has been notified about the posted complaint.

Jul 11, 2020

Updated by S3ansari I am sohel Ansari I was booked my flight ticket from Ahmedabad to Aurangabad & Aurangabad to ahemadabad via truejet flight
My both of flight was cancelled due to COVID-19 pandemic.
My journey date was from Ahmedabad to Aurangabad is 14/3/2020& From Aurangabad to ahemadabad is 22/3/2020
So due to COVID-19 pandemic my both flight was cancelled directly from truejet airlines
So trujet airlines has returned My refund by that office
They told ur refund has returned from my site so please contact ur booking source ixigo for ur receiving Ur refund money.
I am attached My both of tickets & screen shot of mail of trujet.
I also call ur customer care number many more times but didn't connecting them.
So kindly give me information about my refund money
And return to my refund as soon as possible.
Thank you..

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A

Abhi Shuka

Aug 7, 2020

I'm Abhishek Shukla i booked flight from lucknow to jammu. Dur to Vividh 19 my flight has been cancelled but I have not got my refund my journey date was 27 July 2019.
So trujet airlines has returned My refund by that office l
They told ur refund has returned from my site so please contact ur booking source ixigo for ur receiving Ur refund money.
I am attached My both of tickets & screen shot of mail of trujet.
I also call ur customer care number many more times but didn't connecting them.
So kindly give me information about my refund money
And return to my refund as soon as possible.
Thank you..

Abhi Shuka's reply, Aug 7, 2020

Due to covid 19 flight was cancelled

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Address: Sunil Kumar Singh village Khamaria post seora. Disst shahjahanpur up

Two time deducted amount but one ticket confirmed so plz refund my amount 3628

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Name-ankush yadav
I have booked one flight ticket from gorakhpur to chennai. Paid using upi,
Upi transaction id[protected]. But in ixigo app it is not updated and it is showing that i have not book any flights. Please resolve this problem and send me my flight ticket.
Email id - [protected]@gmail.com...

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Dear concern,

I regret to inform you that i did not receive my refund in my account yet vide refund ref. No. Fvf1m1s0y8sqaz01mz.

Inspite of several mails, we are still struggling to receive my refund, there is no person or concerned email id to whom i can contact.

Neither it is showing anywhere email id or mobile number at your websites i. E. www.ixigo.com/helpcenter.

One of email id mentioned there i. E. [protected]@ixigo.com, against which i sent mail but there is only response received that this email id is not valid now.

To whom i can contact for my refund, kindly tell me otherwise i will go to consumer court against the same and in which everything will be liable to ixigo itself.

Kindly treat the same on priority as i am in trouble due to the same.

Thanks
Adarsh

Aug 8, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2020

Ixigo Customer Care's response Dear Adarsh,

Greetings from ixigo!

We are not able to retrieve any details. Please contact us over chat and share the relevant booking details so that we can assist you better.

Regards,
Team ixigo

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Address: House No.503,Gali No.2,Mamura,Sector-66,Noida(U.P)

Sir, earlier i messessed but no response from your side for my refund balance of rupee 3618 which has been deducted on 29/06/2020 at 9:21am during air ticket booking. Actually, i tried to book my ticket through ixigo with paytm upi transation but the amount has deducted and showing on ixigo app that no any ticket has been booked but amount has been deducted this is second time i text you but there is no response from your side. Sir, tell me one thing either you can do something or i will move to consumer court... Respond me and return my money as soon as possible from your side there is no any helpline no to connect with customer care person where i go and whom i will tell my problem. Sir, please try to understand my problem and resolve it and return my 3618rupee because it's too long to respond from your side more than 10days... Please reply

Jun 1, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We are not able to retrieve any details against the shared screenshot. We would request you to please share the booking details like mail id and phone number over our chat support "Tara" so that we can assist you better.

Regards,
Team ixigo

Jul 19, 2020

Updated by Avi0909 I booked through my [protected] phone no and [protected]@gmail.com email id with same paytm number

Jul 21, 2020

Updated by Avi0909 Sir, please do the needfull otherwise i will move to consumer court because it has been already 21 days has been passed but no any response from your side

Verified Support

Apr 27, 2022

Ixigo Customer Care's response We trust this was resolved, for any assistance please reach out to us via www.ixigo.com/help

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Dear sir/madam,
I have booked a flight through ixigo for air asia. I want to cancel my flight and get a credit shell in my account. My booking id is a1ruhg. I contacted air asia for the same and got a reply stated down. Please look into this matter. Thanks.
— forwarded message —
From: airasia support
Date: thu, jul 9, 2020 at 5:13 am
Subject: credit account request for a1ruhg is rejected due to agency or group booking
To: punish. [protected]@gmail.com

Dear guest,

Thank you for contacting us. We understand that you wish to opt for the credit account for a1ruhg. However, we note that this booking were made via third party platform. Hence, we are sorry that the credit account option is not applicable for this type of booking reservation.

We would suggest you to contact your respective travel agency for further assistance.

Regards,
Customer happiness
Airasia

Aug 22, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

No relevant details could be tracked with the shred once. Kindly reach out to us over chat support so that we can assist you better.

Regards,
Team ixigo

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Address: 33, govinda bhavana ramakrishna layout, 1st cross, old post off road,ramamurthy nagar

Website: www.ixigo.com

As i had booked air asia flight i5287 (Blr-del) travel date 01-04-20 vide pnr zzn2p since airline has suspended the flight and caused to cancellation by the airline itself and i have made refund request to ixigo despite repeated request the ixigo has only refunded the tax amount out of total booking amount and aggrieved on the same i have also approached the airline and raised an case and after going through the records the airline informed me that they have processed full refund under flt covid-19 policy but ixigo has not processed the same hence unfair trade practice from ixigo

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Address: gurgaon, haryana

I was booking train ticket on dated 29.06.2020 but the amount has been deducted but the ticket has not generated and deducted amount has not returned to my account yet. Subsequently, i was trying to book another ticket on same day for same journey but same problem has been raised again and both amount is not yet received.

Ixigo customer support has been notified about the posted complaint.

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