Ixigo Complaints & Reviews

I booked a flight with booking id-if[protected]. The airline shows a refund of 4887rs, but i have not got the refund yet. I tried contacting their customer care by all means but they are not responding. I contacted the airlines too, they said that they have issued refund from their side and now it's booking agency responsibility to return the money in the source account. Please look into it and refund the money. Relevant proofs are attached. Please note that indigo airline first created a credit shell for the money. But on 9th july, 2020 they have issued refund (As confirmed by them).

Pnr[protected]
Irctc ariyanbant
Date of journey :10 june 2020
Date of reservation : 26 may 2020
Payment id: 90xl954qyhkedh86jl
Order id : ixitr[protected]

I have booked flight for imphal to aizawl, booking id if[protected], for 1st july, 2020 using he ixigo app. Due to covid issues i cancelled tried to cancel my flight on the night of 29nd june, 2020 which was two days before the scheduled flight. Cancellation pending was shown since then and when i contacted the customer care for the first time on 30th june, 2020 i was told the cancellation was confirmed and that it would take 15 days to be processed. I have tried contacting the customer care almost everyday since that day but whenever the call came, it was like i was hunged up on purpose. And sometimes no call came even after requesting from the ixigo app. Is ixigo trying to cheat on me this time? I have been using the app and this is my first bad encounter and it gets me disappointed. Hoping my issue will be solved soon. I am writing this complaint as today is the 16th day after the scheduled flight, also the 18th day after my cancellation but the status of my booking is still cancellation pending. Kindly help asap!

Dear ixigo,
I booked two flights and that has been cancelled by the airline. The details of these tickets are given below-

Ticket pnr date of journey ixigo booking ref. No. Flight no. Amount paid (Inr)

Fpti4b 05.05.2020 if[protected] indigo 6e 503 3663
Ajqnht 11.05.2020 if[protected] indigo 6e 541 3759

Indigo saying, the refund is initiated at 05th june 2020 to ixigo but i have not got any refund till now. I am also attaching the ticket cancellation receipt from airline screen shot in this mail.
I tried in ixigo website many times but there is no way to contact ixigo. Please refund the amount asap or tell me to whom should i contact for refund.
Let me know any other queries on this.
Pfa

Contact details:
Name - manish kumar
Email: [protected]@yahoo.com
Mb - [protected]

Thanks & regards,
Manish

Sir i want my refund

Ixigo payment success but ticket not found please refund my money.

Ixigo payment success but ticket not found please return my money

On 29 june 2020 at around 11:19 pm i was booking flight ticket for 4 july 2020 from bengalore to dehradun altough the money an amount of rs 7669- was deducted but no ticket booked.. Where is my amount?
Plz refund my money
Regard
Prabhakar

Sir i am vishal singh thapa and i booked train tickets through ixigo app. But due to the covid-19 the train had cancelled. The pnr no of my booked train tickets are [protected], [protected] & [protected]. You are requested to refund the same amount in my account at the earliest.

I have booked my ticket through ixixo today i got a mail from airline company that your ticket is cancelled and same has been done by ixigo agent i want to know that who and why my ticket cancelled without my approval.
My pnr is ll1kpg

Amount deductions but tikat not success me server problem

I have never seen this type of worst service from ixigo.

I have cancelled vide subjected reference number and its already 1 months over and till the time i have not received my refund amount. I've tried to reach customer service team through app and not a single call back received from customer service team. With the chat support only comptuerised support is available. No human being is avail to understand / resolve the query.

I've posted comments on playstore as well still no response from anyone.

I need my amount immediately.

Satya
[protected]

Hi ixigo team,

Today i was trying to booking a ticket through your application. And i have payed the money by upi google pay, my money was deducted but my train ticket was not booked.

Please help me out from this situation asap.

Please check below mentioned detail.

Thanks
Tarun jain
Upi id [protected]@okaxis
Amount deduct 1550.89
Payment mode : google pay

On saturday july 11, i trying to book a train tickets. The money was deducted from my bank account but the ticket was not done. It was showing that transaction timed out, but money deducted. So i just want my money refunded.
The transaction id is p2007111942409085243004

You are requested to please refund the due amount of pnr no [protected], [protected] and [protected] at the earliest. Irctc was already refunded it on 20 jun 20.

I am sohel ansari i was booked my flight ticket from ahmedabad to aurangabad & aurangabad to ahemadabad via truejet flight
My both of flight was cancelled due to covid-19 pandemic.
My journey date was from ahmedabad to aurangabad is 14/3/2020& from aurangabad to ahemadabad is 22/3/2020
So due to covid-19 pandemic my both flight was cancelled directly from truejet airlines
But untill my refund money not received me
I was calling customer service of trujet many more times but there also not getting me right information regarding my refund
So kindly give me information about my refund money
And kindly give me my refund money as soon as possible.. Thank you
I am attaching my both of flight tickets
I am waiting for your reply please help me.
My contact number is:[protected]

Two time deducted amount but one ticket confirmed so plz refund my amount 3628

Name-ankush yadav
I have booked one flight ticket from gorakhpur to chennai. Paid using upi,
Upi transaction id[protected]. But in ixigo app it is not updated and it is showing that i have not book any flights. Please resolve this problem and send me my flight ticket.
Email id - [protected]@gmail.com...

Dear concern,

I regret to inform you that i did not receive my refund in my account yet vide refund ref. No. Fvf1m1s0y8sqaz01mz.

Inspite of several mails, we are still struggling to receive my refund, there is no person or concerned email id to whom i can contact.

Neither it is showing anywhere email id or mobile number at your websites i. E. www.ixigo.com/helpcenter.

One of email id mentioned there i. E. [protected]@ixigo.com, against which i sent mail but there is only response received that this email id is not valid now.

To whom i can contact for my refund, kindly tell me otherwise i will go to consumer court against the same and in which everything will be liable to ixigo itself.

Kindly treat the same on priority as i am in trouble due to the same.

Thanks
Adarsh

Sir, earlier i messessed but no response from your side for my refund balance of rupee 3618 which has been deducted on 29/06/2020 at 9:21am during air ticket booking. Actually, i tried to book my ticket through ixigo with paytm upi transation but the amount has deducted and showing on ixigo app that no any ticket has been booked but amount has been deducted this is second time i text you but there is no response from your side. Sir, tell me one thing either you can do something or i will move to consumer court... Respond me and return my money as soon as possible from your side there is no any helpline no to connect with customer care person where i go and whom i will tell my problem. Sir, please try to understand my problem and resolve it and return my 3618rupee because it's too long to respond from your side more than 10days... Please reply