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3.4
Updated: Nov 15, 2025
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906
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Ixigo reviews & complaints page 63

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A
Aman Deep Chauhan
Sep 10, 2020
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I have booked the ticket by ixigo having ID: IF[protected] from Chennai to Delhi. Due to lockdown ticket has cancelled but my amount is not refunded till now...I called many time and every time they gave me a new transfer id and all the transfer id is denied by Bank.

I need amount in my account ASAP.
+1 photos
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Hey,

We are unable to see your booking ID as it is hidden. Please reach out to us via www.ixigo.com/help in case you have not received the refund.

We will check and assist.

Thanks
Team ixigo
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    S
    shashi kundar
    Sep 8, 2020
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    Dear concern,

    Below mentioned my phone number [protected].

    I have booked train tickets and paid via phone pay,
    But the there is no trips showing in my app.. Please help and do the need full at earliest..

    Thanks
    Shashi kiran
    +2 photos
    Ixigo customer support has been notified about the posted complaint.
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    Hey Shashi,

    Greetings from ixigo!

    We could not locate your details. Please reach out to us via www.ixigo.com/help for further assistance.

    Thanks
    Team ixigo
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      Z
      Zeeshanhafsa
      Sep 8, 2020
      Resolved
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      Resolved

      I have booked train waiting ticket from ixigo on 23.08.2020 from satna to ltt travelling date 29.08.2020 but ticket got cancelled due to ticket not confirmed but i didn't received my refund till now however on irctc site it is showing that refund has been credited to the bank with reference no. [protected] but i didn't received the refund and i have received email from irctc that dear customer,
      We wish to inform you that your ticket against pnr number: [protected] has been cancelled successfully. Please collect rs. 8430 from agent.

      And i had booked ticket from ixigo.
      +1 photos
      Oct 1, 2020
      Complaint marked as Resolved 
      PAYMENT RECEIVED THANK YOU
      Ixigo customer support has been notified about the posted complaint.
      Verified Support
      Sep 10, 2020
      Ixigo Customer Care's response       Hey Zeeshan,

      Greetings from ixigo!

      Please note that a refund for INR 8430 was successful from ixigo on 9th September and shall be credited to the payment source by 16th September.

      Thanks
      Team ixigo
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        A
        Anoopgs
        Sep 7, 2020
        Resolved
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        Resolved

        I booked a train ticket. Then when i made a payment option on the phonepe, the money went to the merchanat of le travenues technology ltd. Money i have to refund.
        Aug 6, 2021
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        Sep 07, 2020
        Updated by Anoopgs         Amount deducted but not booking

        Verified Support
        Sep 10, 2020
        Ixigo Customer Care's response         Hey Anoop,

        Greetings from ixigo!

        We could not locate your details. Any payment against a failed bookking shall be auto refunded within 7 days. If not, please reach out to us via www.ixigo.com/help for further assistance.

        Thanks
        Team ixigo
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          S
          Shiv shankar Panda
          Sep 6, 2020
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          Address: R2/13, ctpp colony motipura chowki, chhabra dis. baran RJ pin 325220

          Dear Sir,
          On Dated 28th July my flight cancelled new Delhi to Jaipur but my ticket refund not approved till now please clarify to me when I got my fund and why it was not done till now. and also cancellation confirmation given by indian airlines.
          Regards
          S. S. Panda
          Ixigo customer support has been notified about the posted complaint.
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          Hey Shiv,

          Greetings from ixigo!

          We could not locate your details. Please reach out to us via www.ixigo.com/help for further assistance.

          Thanks
          Team ixigo
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            Y
            Yatul Kelane
            Sep 6, 2020
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            Money is debited but ticket is not booked
            +1 photos
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            Hey Yatul,

            Greetings from ixigo!

            We could not locate your details. Please reach out to us via www.ixigo.com/help for further assistance.

            Thanks
            Team ixigo
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              A
              Arijit Rinku Sengupta
              Sep 6, 2020
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              Address: Arijit Sengupta, Duliajan, Assam, 786602

              I bought two indigo flight tickets from kumbhigram to gauhati & gauhati to new delhi journey date was 26/3/2020. Pnr no khwtvp. Flight was cancelled for lockdown. Still today i hv not received my refund fare. Otherwise my return ticket 7/4/2020 new delhi to dibrugarh by irctc refund fully tomorrow. Why not ixigo?
              Ixigo customer support has been notified about the posted complaint.
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              Hey,

              We have initiated the cancellation and raised a refund request with the airline. The amount shall be refunded within the next 7-10 days.

              Please reach out to us via www.ixigo.com/help for further assistance.

              Thanks
              Team ixigo
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                A
                Agraz Anni Chaudhary
                Sep 6, 2020
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                Address: Mumbai

                My name is rohit kumar. I book my train.. No02904.. Train name-golnden tample mail from mathura to mumbai central. By date 19aug2020for 30aug2020. My ticket is not clear by railway and my return don't return by your side. Trasection i'd isp2008190803388728674149. Sir kindly pls return my refund in my phone pay number-[protected].
                Thank you sir
                +1 photos
                Ixigo customer support has been notified about the posted complaint.
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                Hey Rohit,

                Greetings from ixigo!

                We could not locate the transaction with provided details. Please reach out to us via www.ixigo.com/help for further assistance.

                Thanks
                Team ixigo
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                  V
                  Vijay Kumhar
                  Sep 4, 2020
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                  Bc tumari maa ki chut badve log ho tum log paisa cut jata hai tum log paisa return nahi de raha hai phone karo to phone ka reply nahi aata hai... phone ko utataney mey taklip hoti hai na tum logo ko... payment bej mujhe mera 1650 rs train booking ticket ka nahi to tumari maa ki chut gaand mar duga tumari company ki badvey log co founder, rajnish jaldi say nera paisa return kar you are fraud..
                  +1 photos
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                    C
                    Chimpu Lapsiwala
                    Sep 4, 2020
                    Resolved
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                    Resolved

                    I like to complain against ixigo for not refunding full amount as booked for flight from surat to goa to surat on dated[protected] for period[protected] to[protected]. Indigo has cancelled my ticket due to covid-19 but ixigo has refunded back amount till[protected]. Then after, ixigo ask me to cancel my ticket through their app and i did accordingly but they paid refund amount of rs. 5869/- against ticket booked amount of rs. 6938/-. They had deducted total amount of rs. 1069/- which includes 600 cancellation charges and 469 convenience fees. My complaint is like
                    1) 600 cancellations charges should not be levied as flight has been cancelled due to covid-19.
                    2) convenience fees shouldn’t levied as flight has been cancelled due to covid-19.

                    Kindly look into this matter and resolve my query as earliest
                    +2 photos
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 08, 2020
                    Ixigo Customer Care's response                     Dear Customer,

                    Greetings from ixigo!

                    We have initiated the refund for the cancellation and conveninece charges for INR 1069 and the amount shall reflect in the payment source by 15th September.

                    You can reach out to us via www.ixigo.com/help for further assistance.

                    Thanks
                    Team ixigo
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                      N
                      Nadeem Diwan
                      Sep 2, 2020
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                      Today I was ticketing from Ghaziabad to Lucknow from Lucknow Mail (02230). 331 Rupees deducted from my account as ticket fare but my ticket booking was not completed nor did I get my money back.
                      +1 photos
                      Ixigo customer support has been notified about the posted complaint.
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                      Hey Nadeem,

                      Greetings from ixigo!

                      We could not locate your details. Please reach out to us via www.ixigo.com/help for further assistance.

                      Thanks
                      Team ixigo
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                        J
                        Jenilsius mujai
                        Aug 31, 2020
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                        Resolved

                        I am complaining about the busticket i book on ixigo app. I had paid rs 1151 to le travenues technology pvt ltd through my upi id [protected]@oksbi but the ticket was not issue to me
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 10, 2020
                        Ixigo Customer Care's response                         Dear Customer,

                        Greetings from ixigo!

                        We could not locate your details. Please reach out to us via www.ixigo.com/help for further assistance.

                        Thanks
                        Team ixigo
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                          R
                          [email protected]
                          Aug 30, 2020
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                          Sir i was completing the process of booking rail ticket... Amount deducted from account but but... At last step of booking process... It became failed... And i got a message that the money will be credited in my account within 5/7 days but not com refund. My booking date 14/08/2020. My booking id - ixitr[protected] kushinagar lokmanya tilak
                          Ixigo customer support has been notified about the posted complaint.
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                          Hey Kuldeep,

                          Greetings from ixigo!

                          We could not locate your details. Please reach out to us via www.ixigo.com/help for further assistance.

                          Thanks
                          Team ixigo
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                            R
                            Revanth Nutenki
                            Aug 30, 2020
                            Resolved
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                            Resolved

                            payment done - details not showing - ticket not booked

                            As i have given my upi address and i got payment request in my google pay. I've made the transaction. But after coming back to the ixigo app, there's no page showing my booking or my payment status or anything like that. So what's with this now?? I should atleast show either ticket is booked or not? So where's my money gone? What kinda service is this??...
                            +1 photos
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                            B
                            bgsiledar
                            Aug 26, 2020
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                            Address: Aurangabad ifib

                            Dear sir,
                            I, RavinderSingh kartar Singh Siledar DOB 11/03/1970 Aurangabad had applied for corona virus insurance through your app and money is credited from my bank account through UPI but I had not received policy and no refund of Rs 549/- for 1 year.
                            You are requested to please refund my money back.
                            Regards,
                            RavinderSingh kartar Singh Siledar
                            [protected] / [protected]
                            Ixigo customer support has been notified about the posted complaint.
                            View replies
                            Dear Customer,

                            Greetings from ixigo!

                            We are unable to see your details. We would humbly request you to kindly reach out to us via www.ixigo.com/help for assistance.

                            Thanks
                            Team ixigo
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                              M
                              Mukesh Jaishwal
                              Aug 25, 2020
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                              Address: Shivpuri pokharai begusarai ward no 36 behind mira nursing home

                              Please provided my railway ticket cancel refund in1194 rupees
                              Ixigo customer support has been notified about the posted complaint.
                              Aug 25, 2020
                              Updated by Mukesh Jaishwal                               Ticket not booked but deducted in my phonepe

                              Aug 25, 2020
                              Updated by Mukesh Jaishwal                               Please refund in my phonepe

                              View replies
                              Hey,

                              The amount shall be auto refunded if the booking was failed. For any further assistance, please reach out to us via www.ixigo.com/help

                              Thanks
                              Team ixigo

                              Refund rupees ticket cancel - Comment #3725125 - Image #0
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                                V
                                Vicky Malviya
                                Aug 25, 2020
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                                Address: Somesar, pali, Rajasthan

                                Pnr-[protected].
                                Booking id-ixitr[protected].
                                Train name-surya nagri.
                                Date of journey[protected]
                                Trns id-7qk1180y69dbuzc1sp.
                                Boarding-pmy to. Bdts.
                                Passgrs.1. Vikas22m/2. Manoj vaishnav23m.
                                My ticket was cancelled but my amount is not refund
                                Ixigo customer support has been notified about the posted complaint.
                                View replies
                                Hey,

                                Please note that the refund for the mentioned PNR was successful on 10th Feb. We can aslo see that you had raised a chargeback on this transaction which was accepted as well.

                                Please connect with your bank for further assistance. Please refer attached screenshot

                                Thanks
                                Team ixigo
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                                  B
                                  Bini1432
                                  Aug 24, 2020
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                                  Address: 70 s.v.p road dongri

                                  Railway ticket not booking deducted my account my money plzz my money refund my account 638. Date 24/08/20
                                  Ixigo customer support has been notified about the posted complaint.
                                  View replies
                                  Hey,

                                  We are unable to lcoate any booking. Please reach out to us via www.ixigo.com/help for assistance.

                                  Thanks
                                  Team ixigo
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                                    K
                                    [email protected]
                                    Aug 21, 2020
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                                    Address: Reliance smart pali
                                    Website: Www.ixigo.con

                                    Dear sir mujha mera refund amount abhi tak prapt nhi hua hai train booking dinak 7 February 2020 ko book kiya tha 8 February 2020 booking cancel ho gyi thi aur irctc na payment refund kar diya tha lekin ixigo sa mera payment refund nhi hua hai
                                    +1 photos
                                    Ixigo customer support has been notified about the posted complaint.
                                    View replies
                                    Hey,

                                    Your refund was successful from ixigo on 10th Feb. Also, we can see a chargeback on this transaction was raised by you which was also accepted.

                                    Please refer attached screenshot and connect with your bank.

                                    Thanks
                                    Team ixigo.

                                    Refund complaint - Comment #3725114 - Image #0
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                                    Hey,

                                    Please note that the refund was successful on 10th Feb. Also, you raised a chargeback on this transaction with was accepted successfully.

                                    Please reach out to your bank for further assistance.

                                    Thanks.

                                    Refund complaint - Comment #3725121 - Image #0
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                                      P
                                      palvinod98
                                      Aug 20, 2020
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                                      Address: Ixigo app

                                      Today 20/08/20 I am booked train ticket from LTT to JNH for 4 people from ixigo app. After payment done next page was not open and time was also laps and tickets not booked and payment was also not refunded amount is 7033 rupees. Please help me out of this. Thank you
                                      +1 photos
                                      Ixigo customer support has been notified about the posted complaint.
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                                      Hey,

                                      The amount should be auto refunded if the booking was failed. If not, please reach out to us via www.ixigo.com/help for assistance.

                                      Thanks
                                      Team ixigo
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