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Updated: Jan 28, 2026
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Ixigo reviews & complaints page 63

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S
sudan Sudarshan
from Cuddapah, Andhra Pradesh
Sep 21, 2020
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I tried to book the train from bengaluru cant to perambur on 13.11.2020 in ixigo app. All the formats are finished and payment is also processed successful via upi (Phonepe). But ticket is not booked and not showing the confirmation message. Kindly refund my amount.
Ixigo customer support has been notified about the posted complaint.
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Hey,

If the booking was failed the amount should have been auto refunded by now.

Please reach out to us via www.ixigo.com/help incase you have not received it yet.

Thanks
Team ixigo
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    P
    Poojapatel
    Sep 21, 2020
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    Sir, i had booked a train ticket in ixigo from valsad to satna on[protected] at 7:20pm... I had paid for it about 663rs
    But i couldn't received a ticket yet.
    So what can i do to get back my money.
    Kindly send ur response
    Ixigo customer support has been notified about the posted complaint.
    Sep 22, 2020
    Updated by Poojapatel     I had booked a train ticket from valsad to satna on[protected]..at 7:20pm.
    I had already paid for it about 663rs
    Money had been deducted but ticket is not booked yet...
    So sir, what can I do to get my money back ...
    Kindly send ur response
    View replies
    Hey Pooja,

    If the booking was failed the amount should have been auto refunded by now.

    Please reach out to us via www.ixigo.com/help incase you have not received it yet.

    Thanks
    Team ixigo
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      K
      Karan Sodhi04
      Sep 21, 2020
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      I booked bus ticket through your app but it doesn't confirmed my money is deducted from Paytm and also I didn't get any return money.
      Ixigo customer support has been notified about the posted complaint.
      View replies
      Hey Karan,

      The amount is auto refunded within 7 days in case of failed booking. Please reach out to us via www.ixigo.com/help incase you have not received it yet.

      Thanks
      Team ixigo
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        R
        Ritu Saundarya
        Sep 19, 2020
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        I have booked ticket on 19 sept 20 from lucknow to bhopal... I have paid the amount and amount is deducted from my google play... But ticket has not generated..
        Ixigo customer support has been notified about the posted complaint.
        Sep 19, 2020
        Updated by Ritu Saundarya         I have my money refund
        View replies
        Hey Ritu,

        The amount is auto refund within 7 days in case of failed booking. Please reach out to us via www.ixigo.com/help incase you have not received it yet.

        Thanks
        Team ixigo
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          R
          raina9995
          from Jamnagar, Gujarat
          Sep 18, 2020
          Resolved
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          Resolved

          Address: Airforce station naliya

          My flight was cancelled and money was refunded to ixigo by spice jet on 29 aug 20 ..it's been 20 days and my refunded amount was not credited to my account.my pnr for the flight was FFKI5X and flight was booked on 15 aug 20..I tried calling ixigo customer care but the call is always busy ..kindly help
          Aug 13, 2021
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          Verified Support
          Sep 29, 2020
          Ixigo Customer Care's response           Dear Customer,

          Greetings from ixigo!

          We can see that the refund was successful on 18th September with ARN[protected]

          Let us know incase not received via www.ixigo.com/help.

          Thanks
          Team ixigo
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            D
            Deepakpal21
            Sep 17, 2020
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            Address: Bahadrabad haridwar uk

            I was booking a flight ticket from ixigo
            Was debited. I have also received a payment confirmation from cashfree. But the ticket was not booked. The payment was made from the cashfree gateway. Please refund my money.
            Order id: ixi-gqsgizpw0pvnp61mld-1
            Cashfree reference id:[protected]
            Paid date 06/09/2020
            Ixigo customer support has been notified about the posted complaint.
            View replies
            Dear Customer,

            The amount will be refunded to the payment source within the next 7 days.

            Let us know for any further assistance.

            Thanks
            Team ixigo
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              G
              Gaurav Kumar Kushwaha
              Sep 17, 2020
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              Address: mahpur muzaffar bihar, gaurav

              My ticket is not booked but my amount has been translation my upi id [protected]@pyatm
              Ixigo customer support has been notified about the posted complaint.
              View replies
              Hey,

              The amount should have been auto refunded if the booking was failed.

              Please reach out to us via www.ixigo.com/help for further assistance.

              Thanks
              Team ixigo
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                M
                Muthukumar Moopanar
                Sep 16, 2020
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                Address: Room no4 Syed Mehbob chawl Nityanand Nagar Ghatkopar

                Sir,
                I have booked a ticket from kurla terminus to trivandrum on 19th September 2020 but I could not get the ticket as i forgot my password my number [protected]
                Ixigo customer support has been notified about the posted complaint.
                Sep 16, 2020
                Updated by Muthukumar Moopanar                 Please mail my ticket in my mail id [protected]@hotmail.com

                View replies
                Dear Customer,

                We can see that payment for INR 928 was refunded on 16th September with ARN[protected] to the selected UPI source.

                Please let us know for any further assistance via www.ixigo.com/help

                Thanks
                Team ixigo
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                  L
                  Lileshwar Verma
                  Sep 15, 2020
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                  Address: thelkadih. post-maharum kalan, defence service

                  Return may money sir please check the my details no conform my air tickets sir please refund my money sir..
                  Ixigo customer support has been notified about the posted complaint.
                  Sep 15, 2020
                  Updated by Lileshwar Verma                   Gram+post--maharum kalan
                  Distric ---- rajnandgaon
                  State --- chhattisgarh
                  Pin[protected]

                  View replies
                  Dear Customer,

                  We were unable to understand the exact issue.

                  Please reach out to us via www.ixigo.com/help for any assistance.

                  Thanks
                  Team ixigo
                  Reply
                  Dear Customer,

                  We are unable to find any details. Request you to kindly reach out to us via www.ixigo.com/help.

                  Thanks
                  Team ixigo
                  Reply
                  Dear Customer,

                  In case of booking failure, the payment is auto refunded within 7 days.

                  Please reach out to us via www.ixigo.com/help in case you have not received the amount.

                  Thanks
                  Team ixigo
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                    V
                    Vipulranjan
                    Sep 15, 2020
                    Resolved
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                    Resolved

                    I was booking flight ai 408 which was scheduled at 12:20 pm on 23rd september.
                    I did transaction from phonepe. Transaction completed but i didnt got any email confirmation and in apps it's showing no transaction done yet. No booking has been done.

                    Afterall, my payment has been done. I mean money got deducted from my account but i didnt got any tickets.

                    Sir please help me out of this.
                    I will be very thankful to you.
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 29, 2020
                    Ixigo Customer Care's response                     Dear Customer,

                    In case of booking failure, the payment is auto refunded within 7 days.

                    Please reach out to us via www.ixigo.com/help in case you have not received the amount.

                    Thanks
                    Team ixigo
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                      R
                      Rahul M Rajput
                      Sep 14, 2020
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                      Address: Essen speciality films Pvt Ltd rajkot gujarat 360024

                      I have booked ticket on ixigo app but tickets not booked my payment has been deductions from my account
                      Ixigo customer support has been notified about the posted complaint.
                      View replies
                      Dear Customer,

                      In case of booking failure, the payment is auto refunded within 7 days.

                      Please reach out to us via www.ixigo.com/help in case you have not received the amount.

                      Thanks
                      Team ixigo
                      Reply
                      Dear Customer,

                      In case of booking failure, the payment is auto refunded within 7 days.

                      Please reach out to us via www.ixigo.com/help in case you have not received the amount.

                      Thanks
                      Team ixigo
                      Reply
                      Dear Customer,

                      In case of booking failure, the payment is auto refunded within 7 days.

                      Please reach out to us via www.ixigo.com/help in case you have not received the amount.

                      Thanks
                      Team ixigo
                      Reply
                      Dear Customer,

                      In case of booking failure, the payment is auto refunded within 7 days.

                      Please reach out to us via www.ixigo.com/help in case you have not received the amount.

                      Thanks
                      Team ixigo
                      Reply
                      Dear Customer,

                      In case of booking failure, the payment is auto refunded within 7 days.

                      Please reach out to us via www.ixigo.com/help in case you have not received the amount.

                      Thanks
                      Team ixigo
                      Reply
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                        K
                        kumarRK.
                        Sep 13, 2020
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                        Address: gurgaon

                        I have booked train reservation ticket with PNR
                        i) [protected] Booking ID ixitr[protected] on 23.03.2020 from bgp to patna
                        ii) [protected] Booking ID IXITR[protected] on 11.05.20 from hwh to kpd
                        iii)[protected] Booking ID ixitr[protected] on 10.05.2020 from bgp to hwh.
                        Due to Covid 19 all the train is cancelled and railway cancelled booking.Also IRCTC make refund to our travel agent IXIGO . But till now ixigo didn't make payment to me. After several reminder and chatting no resolution till now.
                        Ixigo customer support has been notified about the posted complaint.
                        View replies
                        Dear Customer,

                        The booking details are hidden and we are unable to check and assist here. Please connect with us via www.ixigo.com/help for assistance on this.

                        Thanks
                        Team ixigo
                        Reply
                        Dear Customer,

                        You booking details are hidden and hence we are unable to assist you here.

                        Please reach out to us via www.ixigo.com/help for assistance.

                        Thanks
                        Team ixigo
                        Reply
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                          N
                          nanda m
                          Sep 13, 2020
                          Resolved
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                          Resolved

                          I have book a bus ticket from ixigo app using my phone. The payment for the tickets has been confirmed by the google pay but there is no ticket or booking showing on ixigo app.

                          I booked ticket on 13 September 2020.

                          I want refund money that has been deducted from my bank account using google pay as you also see in the screenshot i have provided.

                          Bus ticket - 13 September 2020 APSRTC Super Luxury - 5007 duttalur to vijayawada

                          Payment deducted - RS 460
                          Aug 13, 2021
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 29, 2020
                          Ixigo Customer Care's response                           Dear Customer,

                          In case of booking failure, the payment is auto refunded within 7 days.

                          Please reach out to us via www.ixigo.com/help in case you have not received the amount.

                          Thanks
                          Team ixigo
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                            V
                            vikram71980
                            Sep 12, 2020
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                            I had my tickets cancelled in the month of 15th may 2020 and haven't received the refund yet, the refund was supposed to be reflected in the account post cancellation
                            Please look into the matter asap
                            Ixigo customer support has been notified about the posted complaint.
                            View replies
                            Dear Vikram,

                            We are unable to locate your booking details. Please reach out to us via www.ixigo.com/help for assistance if the issue is not already resolved.

                            Thanks
                            Team ixigo
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                              H
                              Himali Nevatia
                              Sep 11, 2020
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                              We have booked tickets for surat to Ahmedabad on[protected]. But tickets are not booked and amount has deducted.
                              Google pay upi I'd
                              [protected]
                              Ixigo customer support has been notified about the posted complaint.
                              View replies
                              Dear Customer,

                              In case of booking failure, the payment is auto refunded within 7 days.

                              Please reach out to us via www.ixigo.com/help in case you have not received the amount.

                              Thanks
                              Team ixigo
                              Reply
                              Hey Himali,

                              The amount is auto refunded incase of booking failures. Please reach out to us via www.ixigo.com/help in case you have not received the amount yet.

                              Thanks
                              Team ixigo.
                              Reply
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                                H
                                Harsh Rajput01
                                Sep 11, 2020
                                Resolved
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                                Resolved

                                I was booking my ticket from new Delhi to Chandigarh, after filling the information blanks I proceeded to payment page. I chose Google pay to pay the respective amount, after the transaction was successful, money got deducted from my bank account but there was no information regarding my train ticket, not in app or not even a text message to assure me my ticket has been booked. I strictly seek my refund back from "ixigo trains" kindly don't make such fraud with people who work hard to earn money. And contact me further for my refund"Gmail acc - [protected]@gmail.com ".
                                Aug 13, 2021
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 29, 2020
                                Ixigo Customer Care's response                                 Hey,

                                We can see that the booking was failed and the amount was auto refunded on 11th September to the payment source.

                                If you need assistance with any other issue, please reach out to us via www.ixigo.com/help.

                                Thanks.
                                Team ixigo.
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                                  A
                                  Aman Deep Chauhan
                                  Sep 10, 2020
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                                  I have booked the ticket by ixigo having ID: IF[protected] from Chennai to Delhi. Due to lockdown ticket has cancelled but my amount is not refunded till now...I called many time and every time they gave me a new transfer id and all the transfer id is denied by Bank.

                                  I need amount in my account ASAP.
                                  Ixigo customer support has been notified about the posted complaint.
                                  View replies
                                  Hey,

                                  We are unable to see your booking ID as it is hidden. Please reach out to us via www.ixigo.com/help in case you have not received the refund.

                                  We will check and assist.

                                  Thanks
                                  Team ixigo
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                                    S
                                    shashi kundar
                                    Sep 8, 2020
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                                    Dear concern,

                                    Below mentioned my phone number [protected].

                                    I have booked train tickets and paid via phone pay,
                                    But the there is no trips showing in my app.. Please help and do the need full at earliest..

                                    Thanks
                                    Shashi kiran
                                    Ixigo customer support has been notified about the posted complaint.
                                    View replies
                                    Hey Shashi,

                                    Greetings from ixigo!

                                    We could not locate your details. Please reach out to us via www.ixigo.com/help for further assistance.

                                    Thanks
                                    Team ixigo
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                                      Z
                                      Zeeshanhafsa
                                      Sep 8, 2020
                                      Resolved
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                                      Resolved

                                      I have booked train waiting ticket from ixigo on 23.08.2020 from satna to ltt travelling date 29.08.2020 but ticket got cancelled due to ticket not confirmed but i didn't received my refund till now however on irctc site it is showing that refund has been credited to the bank with reference no. [protected] but i didn't received the refund and i have received email from irctc that dear customer,
                                      We wish to inform you that your ticket against pnr number: [protected] has been cancelled successfully. Please collect rs. 8430 from agent.

                                      And i had booked ticket from ixigo.
                                      Oct 1, 2020
                                      Complaint marked as Resolved 
                                      PAYMENT RECEIVED THANK YOU
                                      Ixigo customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 10, 2020
                                      Ixigo Customer Care's response                                       Hey Zeeshan,

                                      Greetings from ixigo!

                                      Please note that a refund for INR 8430 was successful from ixigo on 9th September and shall be credited to the payment source by 16th September.

                                      Thanks
                                      Team ixigo
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                                        A
                                        Anoopgs
                                        Sep 7, 2020
                                        Resolved
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                                        Resolved

                                        I booked a train ticket. Then when i made a payment option on the phonepe, the money went to the merchanat of le travenues technology ltd. Money i have to refund.
                                        Aug 6, 2021
                                        Complaint marked as Resolved 
                                        Ixigo customer support has been notified about the posted complaint.
                                        Sep 07, 2020
                                        Updated by Anoopgs                                         Amount deducted but not booking

                                        Verified Support
                                        Sep 10, 2020
                                        Ixigo Customer Care's response                                         Hey Anoop,

                                        Greetings from ixigo!

                                        We could not locate your details. Any payment against a failed bookking shall be auto refunded within 7 days. If not, please reach out to us via www.ixigo.com/help for further assistance.

                                        Thanks
                                        Team ixigo
                                        Helpful
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