Ixigo Complaints & Reviews

Sir, i have booked ticket by your app as pnr no-[protected]. The train has been cancelled by railway authoriy but refund of money has not been credited in my account till date.

My flight is not secured airlines cancel the flight my travelling date in change and flight recycled are my payment return for my account immediately my travelling date is 28/05/2020 my pnr number z271g and ticket number[protected] id no if[protected] my register mobile number[protected]

The ticket where cancelled by irctc and refund has issued but ixigo, is not refunded till date. Even there is no costumer support regarding this.

My ticket was cancelled on 18may pnr no.[protected] refund has not intiated in my account

Dear sir,
I had booked a ticket on 8th of june but the ticket has been cancelled and i didn’t received any amount from ixigo. Then i mail to them and he told me that you money will be refunds within 7 but right now i didn’t get any amount
Pnr number-[protected]

I'm vishvesh pratap singh i booked the flight ticket from delhi to shree nagar 18 may 20... But due to lockdown i could not go so i cancel my ticket but my refund is showing only 950... During lockdown full refund is applicable. Why it is so? Plz inform me and take necessary action.
Thanks & regards.

Hi ixigo,

Indigo airline has already initiated the refund but they informed it is pending with travel agency. I didn't get the amount yet. Pnr - djs9ww. It is more than 2 months now.

Please assist and process the refund amount asap

Regards,
Pooja

Dear ixigo,

please

PNR No. : [protected]
Train No. & Name : 12212/Mfp Garib Rath
Quota : General (GN)
Transaction ID: 7DNKN85ZHZKURCECUP
Date of Journey:[protected]
Total fare:4965.94 (Rupees Four Thousand Nine Hundred Sixty Five and Ninety Three Paisa Only)

please check details refund my money intial
Refund Details: Amount Credited To Bank With Reference No. [protected] (but amount not credited my bank account)

Ixigo Booking ID : IXITR[protected]

I have been contacting Ixigo support but no one bother to respond. I had a booking this month before 30th June and as per there email we don't have to cancel the ticket and refund will be automatically credited, but I still haven't receive it.
Can you please help?

I have booked a indigo flight pnr no kfkmpv fory daughter sayma rizvi from doha to mumbai for 15th of march.
The fight was cancelled by airlines due to lockdown.
I have received the intimation of full refund from indigo to ixigo.
I have not get refund from ixigo till now.
If i am going to cancle the ticket as per ixigo chatboat refund amount is only rs771.
I have tried to call several times but nobody is taking my phone.
Kindly expedite the issue and get my full amount refunded as soon as possible.

Mera travelling 28 may 2020 travelling ka planning change karna tha isliye main subah se ixigo customer care ko conduct kar raha hun koi jawab nahin mil raha hai mera call ko customer care ne atal nahin kar raha hai subah 11:00 baje se lekar raat ko 10 baje tak main cal karte ja raha hun koi response nahin mil raha hai please mera comment ko receive karo

I have booked a flight from delhi to singapore & return through travel booking company ixigo with pnr jxn7x & zbs57. Due to the travel advisory issued by the govt of india pertaining to coronavirus, i have decided to cancel my tickets & applied for the full refund of my flight tickets on accurate time to prevent the contamination in our country as a responsible citizen and the same has also been accepted by the airindia team. But inspite of many mails and reminders the ixigo team denied to pay my full refund resulting in a big loss to me. Its really a harassment that in such a critical situation being faced by our country, the citizens are not getting their rightful hard earned money which is much needed for the survival in this crisis.

Please help me out to get my money back and issue my full refund at the earliest.

Also find attached my e-tickets for your refernce.

I booked a flight ticket using ixigo from cochin to delhi scheduled on 30 May 2020 using phonepay (transaction id-P2005271534396882399111 amount-6265 date of booking[protected] time-15:35) but didn't get any ticket. Amount has been deducted from my bank. Please look into the matter

The amount in indigo shell, can it be used for booking. kindly keep an option like indigo shell while booking so that we may use it.

Due to covid 19 all flight canclled and tkt amount refund in clint account but ixigo till now not refund my payment ...why
already spice jet refund the amount

Dear sir,
i have booked an air ticket for me on dated 12 Mar 2020 12:49:26 and flight schedule is 18/04/2020.
Booking Confirmed
Hi Surendra,

Thanks for booking your flight via ixigo. Please find attached your e-ticket.
NEW DELHI TO KOLKATA

SpiceJet
SG-272
New Delhi
DEL 09:25
SAT, 18 APR ‘20
Indira Gandhi Intl Airport
Terminal 1D

2h 15m
Kolkata
CCU 11:40
SAT, 18 APR ‘20
Netaji Subhash Chandra Bose Intl Airport
Terminal 2
PASSENGER NAME PNR E-TICKET NO. SEAT
1. Mr. Surendra Kumar Jain, Adult YBZ89M YBZ89M
2. Mr. KULDEEP Jain, Adult YBZ89M YBZ89M
3. Mr. PRAKASH CHANDRA SHARMA, Adult YBZ89M YBZ89M
4. Mr. PRAKASH CHANDRA SUTHAR, Adult YBZ89M YBZ89M

For any queries, please visit our help center

Happy travels!
Team ixigo
but due to covid19 all filght cancelled by govt of india and govt says to all airlince for refund their client... but till now i am not recieved my tkt amount ..
i have send complaint to airsewa and thier reply ur payment is refund by spicejet but till now not credit in my account... attechment with complaint

I am booking a trip from jaipur to hyderabad by air through air asia on 25 may 2020. Payment of rs 18970/- have been made via phone pay and amt deducted from my accounts but was not booked. Request refund the amount deducted immediate as must required.

I was booking a train ticket from falna to mumbai for 24 may2020 and i clicked on upi option... Then proceeded with the payment on google pay. And then amount debited from account here is the message from my bank
Rs 2675.00 debited from a/c [protected] on 24.05.2020 to vpa [protected]@axisbank (Upi ref no [protected]@ybl. Not you? Call on [protected] to report

And then i switch to ixigo app to continue the booking nut it showd me a error and went to payment page again... I got no messages from ixigo or irctc regarding booking... Payment is debited from my account and no booking is completed and there is no. Information regarding the transaction on ixigo app or website... I need refund and ixigo doesnt have phone number to contact or anything like that please help

Dear sir/mam,
I had a credit shell of rs.3, 430 from indigo for the ticket i booked thru ixigo for travel of my wife and 2.5 year daughter on 21st march 2020 which got cancelled by the airline due to covid-19 pandemic.
After getting some relaxation from the ministry of civil aviation and dgca in lockdown-4, i re-planned my wife and daughter's return from their hometown to noida at our home as they got stuck there since 2.5...

I tried to book a ticket on ixigo flight booking app yesterday for which my money got deducted and transaction was successful but there's no booking id generated, so no ticket booked but my rs 11036 got deducted.

Please help me with this.