Ixigo Complaints & Reviews

Airline cancelled the flight.
But ixigo not refunding my amount saying directly contact the airline.
If I have booked my ticket through ixigo, why should I contact airline, they have to check with them and initiate the refund

I have booked a flight for 30 march 2020 from new delhi to sydney. Now the airline has cancelled the flight due to covid-19 outbreak. I am trying to contact ixigo for refund but they are not responding at all. Please help me...

Following are the booking details

Booking id: if[protected]
Pnr: vyqtja

Raminder pal singh
+91 [protected]
Mann. [protected]@gmail.com

I have booking for andaman of 4 passengers, i have cancelled before 24hours from Air Vistara they told they will return full amount via Ixigo. aftar that tried so many time to contact ixigo but till now no responce.

I tried to book train ticket from Rameswaram to vadodara Junction through ixigo train app & gone for Bhim upi payment. After my account got debited with an amount of Rs. 1103.19 ( date &time:19March2020, 11:23PM) & customer ref. No.[protected] and credited to [protected]@axisbank, I found that no booking is done by ixigo app.But in ixigo there is nothing visible about this transaction. So plz refund the full amount of Rs.1103.19 as soon as possible...I am very needy for this amount at this critical moment

On 20th March 2020, I three transaction of 5251 for flight booking. The first two failed and my money was deducted. Booking ids - IF[protected], IF[protected] for the two transaction. It was a upi transaction through phonepe. Although refund has been initiated, it is still not credited into my account. Total disputed amount is 10502. Please look into it and get back to me ASAP.

I have booked the flight for bhubaneswar which is scheduled on 28th of March but it got cancelled due to coronvirus and indigo also refunded the full money back but ixigo is not cancelling the ticket and also not refunding my money which was initiated by indigo such a worst experience I'll surely file a case against u guys if I won't get my full refund, kindly do the needful please initiate my refund indigo has already initiated
My account no. Is [protected]

I have booked the flight for bhubaneswar which is scheduled on 28th of March but it got cancelled due to coronvirus and indigo also refunded the full money back but ixigo is not cancelling the ticket and also not refunding my money which was initiated by indigo such a worst experience I'll surely file a case against u guys if I won't get my full refund

I was trying to book a seat in go air flight for the date of 1st april 2020 costing rs 6974 through ixigo. But the money got deducted and the ticked is not booked. Could not find a way to contact the customer care of ixigo.
My mail id : :
: [protected]@gmail.com
Upi transaction id:[protected]
Please provide assistance for the same and tell the further steps.

Hello i booked 2 ticket from kanpur to mumbai now both train are cancelled. So i cancel the ticket from my ixigo app and now i received the message that this ticket cancellation is not eligible for refund.in how many days i reveived the refund or not.
Pnr number is-[protected]
And [protected]
Name - mohd rehan siddiqui
[protected]@gmail. Con

Flight booked from Chennai to Guwahati cancelled directly on indigo website. Awaiting refund on the same. Please let me know the procedure for collecting the refund.

I had booked air india ticket on 18th march 2020. (Pnr hxdqfg). Due to covid outbreak i had cancelled my ticket from kochi to trivandrum which costs 1173 rs. When i had called customer service they are not attending. The flight was on 20 the march 2020. Still the app is showing cancellation initiated. I want my refund amount as soon as possible. As govt has order that no cancellation fee will be borned from customer. So consider my complaint and refund it immediately.

On 16 march 2020. I booked a flight of ruppee 5955.00 and it get cancelled now it's 23march 2020 still 8 didn't get my refund.can you please tell me how much time it will take to refund it in my account.i booked a flight from ( Le Travenues Technology Private Limted ) this company and still I didn't get my refund. please try to solve the problem and refund my money back as soon as possible.

My air india flight AI 681 was cancelled and I had booked the flight through Ixigo. I had gone to the airport and spoke to the air india officials and they had ensured me that I will get a full refund of the amount. They said that they have not taken any airline cancellation charges. I was shown that a full refund option and given to my PNR number by the airlines. Ixigo is not providing me the full refund and are taking the airline cancellation charges. Please do the needful and ensure that I am given the full refund ASAP.

Hi,

I booked my flight ticket (Emirates) for march 22 2020 from dubai to kochi. But the flight is cancelled due to corona virus issues. Then i tried to cancel my ticket for refund and it showed that my cancellation was pending. And now it showed again booking confirmed. So i tried again for cancellation but i can't able to cancel my ticket for refund and its showing error while cancelling.
I want my money back as soon as possible.

I have booked ticket on Train Number 22805
Journey Date Is 28.03.2020 But Now The Train is cancelled due to covid 19 and I Didn't Got my Refund... please Help Me

Dear sir,

This is regarding due to current situation of (Covid-19) i want to reschedule my flight from banglore to ranchi on date 11th april-2020 at 11.30am departure from bangalore so please take this request and reschedule my flight to date 4th june and my returning ticket is on 20th april-2020 plz reschedule it on 15th june.

I tried since 3-4 hrs to contact your customer care number and but there is no response and just keeping on hold.

So please take my request through this mail and reschedule my flight to 4th june and my return ticket to 15th june.

Details are given below, from bangalore to ranchi
Name-ishan saurabh jha
Booking id-ff[protected]
Pnr no.-r7823m
Details are given below, from ranchi to bangalore
Name-ishan saurabh jha
Booking id-ff[protected]
Pnr no-kdvrxx

Thanks & regards,
Ishan saurabh jha
Mail [protected]@gmail.com

I have booked my train on date 1st march 2020 with ixigo app from goa to kota by train no. 22413 booking id ixitr[protected]. But booking was canceled after paying. After cancelled train ticket i didn't get my refund. I also wait for 10days and also contact my bank. I didn't get my refund yet. One month passed and i'm only waiting for refund. No one is solving this.

On 20th of march 2020 i tried to book a 3a ticket in 16525 aluva to krishnarajapuram - for 3rd april 2020 (Bengaluru). I had lost my money from my accountant but i didn't get the ticket. I tried to book the ticket through ixigo app. Dear ixigo please refund my money. My email address is [protected]@gmail.com. Please don't take away my trust from your app because i live this app very much and recommend it to many to use. Please don't cheat me. Please make immediate actions to resolve my complaint. I hope ixigo understood my pain. I lost my money. If you need i can show you money transaction details from my account to your axis bank account

Dear team,

I have booked 3 tickets to go to pune to tatanagar tyo go home for me & my brothers pnr as mentioned below we left home to reach the pune railway station but there is corfew in pune due to corona and police is not allowing anyone on road hence they cancelled our cab & drop us home in their own police vechile after that we havn't any option other than cancel the ticket but in subject with cancellation ixigo team refund nill, tried to contact team on chat but din't get proper response hence i am writing here.

Hope team will understand the panic situation in pune resulted i have cancelled the ticked.

Request support to refund the amount after deduction lumpsum or decent amount.

Hope team will listen my humble request in this situation as i am also a regular customer.

Pnr no [protected], [protected]
Passenger name: mohit kumar singh, sumit singh, abhishek pawar
Train name - pune-howrah duranto express
Train no -12221
Journey date & time - 21st march, 03:15 pm

Regards,
Mohit singh, abhishek pawar
[protected], [protected]

I was a booking a flight and was making a transaction through phonepe but phonepe showed money was sent to the merchant and it got deducted from my bank account also but i cannot trace the booking. As i had to urgently make a flight booking, i again made a transaction through paypal and it got confirmed. I want my initial phonepe amount to be credited back in my account and not to confirm the ticket as i already made the booking for the flight.