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Ixigo Complaints & Reviews

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Updated: Aug 23, 2025

Complaints 2420

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901

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Address: 2nd floor, Veritas Building, Golf Course Road, behind Ibis Hotel, DLF Phase 5, Sector 53, Haryana 122002 Address

Hello sir,
My name is sachin, i was booking my train ticket on ixigo app. My ticket amount was rs.9225, i paid this amount via phone pe app my transaction id is p2004031401113373263256. Phone pe sucessfuly credited this amount to your bank account. Phone pe app ensure me that he credited that amount in your merchant bank account sucessfuly.
Therefor i request you sir please refund my amount back as soon as possible so that i can book my train ticket again.

+2 photos

Apr 8, 2020

Complaint marked as Resolved

I got refund my full money from ixigo. Thnks

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

Thank you for the update.

In case of any other assistance please do let us know.

Regards,
Team ixigo

View replies

D

Devil Dashing

Apr 6, 2020

Hy i am dipendra pandey my resv is failed on 23 mar but my money is debited from my account rs 3988.and my money is refund with in 7 working days it means 30th mar but today is 31st mar and my money is not refund to my account so please give me my money. Please

amount deduct but train ticket not booked - Comment #3671638 - Image #0

P

pjha718

Apr 7, 2020

Dear Sir
Amount deducted 2 times but ticket not booked please refund ASAP

amount deduct but train ticket not booked - Comment #3672819 - Image #0

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Address: Le travenues technology pvt ltd, 2nd floor, Veritas Building, Golf Course Road, behind Ibis Hotel, DLF Phase 5, Sector 53, Haryana 122002 About ixigo

Hello sir,
My name is sachin i was booking my train from anand vihar terminal to asansol jn. My tickets whose amount was rs.9225 have been deduct from my account but my booking not done. I did my payment via phonepe app. My ticket amount has been deduct from my vijaya bank account but ixigo did not booked my train tickets.
Therefore i requst you sir please refund me my ticket amount rs 9225 as soon as possible.
Here i m attaching some important images below.
Thank you

+2 photos

May 12, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We believe your issue has been resolved.

In case of any other assistance please do let us know.

Regards,
Team ixigo

Verified Support

May 12, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We believe your issue has been resolved. Hence, request you to please mark the complaint as resolved.

In case of any other assistance please do let us know.

Regards,
Team ixigo

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Address: Le travenues technology pvt ltd,2nd floor, Veritas Building, Golf Course Road, behind Ibis Hotel, DLF Phase 5, Sector 53, Haryana 122002

Sir,
My name is sachin and i m a consumer of vijya bank branch army hospital (Rr) delhi cantt. I was booking my train ticket from anand vihar terminal to asansol, my ticket amount was rs.9225. It has been deduct from my account but my booking not yet confirmed. I paid my payment through phone pe app. I also asked them about my payment, they confirmed me with their message that they credited the amount in merchants bank account (Ixigo) sucessfully and advised me to raise a chargeback request through my bank so that ixigo could refund me my money back.
Therefor i am attaching some importnt image who is an evidence that my money deduct from my account and its paid to ixigo company

+2 photos

Aug 11, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 05, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

Please share your booking details like e-mail and phone number with us so that we can assist you better.

Please Note: Because of the huge influx of queries due to COVID-19 the process is getting delayed.

NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us.

Regards,
Team ixigo

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Please do not make any bookings from ixigo, the worst back end service also didn't provide the refund of the booking even after cancelling the flights from the company..

Worst people

Apr 03, 2020

Updated by Ankittata Please do not make any bookings from ixigo, the worst back end service also didn't provide the refund of the booking even after cancelling the flights from the company..

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Address: Bimal kumar Sen, Nabatara school road,subhasgram kolkata 700147 West Bengal

Hello my name is bimal kumar sen and i hereby want to inform you that on 20th march 2020. I have made a booking for mgr chennai ctl (Mas) - howrah jn (Hwh) train with booking id: ixitr[protected] from ixigo.
Somehow, the ticket has been failed and refund of rs. 2717.3 has been initiated.

But it has not been reflected in my account till now. I have raised complaint in the required bank i. E central bank of india subhasgram but no response till now. My ixigo email id is
Bimalsen30 @gmail.com and phone no. Is [protected].
Please find the below attachment of the complaint raised and the booking ticket.
Hoping for a faster response.

+3 photos

May 12, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We wish to inform you that refund against the shared id has already been processed from our end successfully. We would request you to please check your statement once and in case amount is still not reflecting please do share the updated bank statement from the date of deduction so that we can investigate the same further.

You can share the statement at [protected]@ixigo.com.

Regards,
Team ixigo

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I have booked 3 tickets from ixigo
The pnr number of those 3 tickets are as follows-
[protected]
[protected]
[protected]
The train journey date was 22/03/2020. The train was cancelled and we got a message on 23/03/2020 that the money amount will be refunded within 3-4 days.
As i contacted in irctc helpline they said the amount has been refunded on 24/03/2020 to ixigo. So i want to knwo the reason why it's not reflecting in my account. Please look into the matter as soon as possible.

May 12, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We wish to inform you that refund against the shared PNRs has already been initiated and same shall reflect into your account in 7 days.

For any other assistance please do let us know.

Regards,
Team ixigo

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I have booked the air india express ticket from trivandrum to dubai and cancelled the same due to covid crisis. My reservation is cancelled in the airline side. The amount is credited to the travel agency account but ixigo is saying that the cancellation got failed. Despite my continuous follow up calls and emails to ixigo they have still not refund my money.

+3 photos

May 8, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2020

Ixigo Customer Care's response Dear Meenu,

Greetings from ixigo!

We wish to inform you that the issue has already been raised with the team concern, and we will be updating you on the same as soon as we hear from them.

Regards,
Team ixigo

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A

Anoop m.r

Apr 4, 2020

Same issue happened to me also, booked tickets through flipkart and now they are not giving the refund or rescheduling option.

No response from their customer service or email provided on the application. [protected]@flipkart.com.

Or no answer from the telephone number given to contact.

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Address: [email protected]

Sir
My name is Ramesh Yadagude I was booking my flight ticket on 2 Apr 20 around 10am from Leh to Pune, journey on 13 May 20 & payment had already been done but flight ticket not yet received my mail. Please check and forward the same for my further action. My mail id is [protected]@gmail.com

Apr 03, 2020

Updated by Ramesh Yadagude Nothing

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Address: 4/431 sector 4

I have booked a air ticket on[protected] of air indian flight no. Ai-143 from chennai to delhi for[protected] in the name of rakesh kumar. An amount of rs. 3310 was deducted from my bank account but air ticket is yet shown to me or received. Please check into the matter and inform me accordingly. My mobile no. Is [protected] for booking ticket and booked by mobile no.[protected] and email id is
[protected]@gmail.com.

May 7, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

With regard to your complaint please check your mail box with i****[protected]@gmail.com and share the requisite details for further investigation.

Regards,
Team ixigo

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Dear concern,
I want to check on my refund on the trip id : if[protected].
The flight has cancelled by spicejet due to covid19 and i have already spoken to airline they have processed the refund to agency (Ixigo).
Also i have spoken to your customer care they said refund will initiated in 5 to 07 working days, but now it's been 14 days i have not received the refund.

+1 photos

May 8, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We would like to inform you that your booking has been cancelled and the refund is under process. Once we receive the refund from the airlines, the same will be initiated from our end will be reflected in your account within 7 days.

Please Note: Because of the huge influx of queries due to COVID-19 the process is getting delayed.

Please bear with us in the meantime.

Regards,
Team ixigo

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Address: 2nd floor, Veritas Building, Golf Course Road, behind Ibis Hotel, DLF Phase 5, Sector 53, Haryana 122002, Gurgaon, Haryana, 122002

Dear sir
I have books train from anand bihar term to mai on date of 23/03/2020. But due to corona outbreak all train was cancelled that day. But till date i am unable to get my refund. It is concern for your team that they are not help me any way and not giving any reply.

Thanks
Ram vinay
[protected]
Pnr no. [protected]

+1 photos

May 4, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We understand the urgency of cancellation for PNR <[protected]> and for us your safety is important.

Amid Corona-virus concerns, all trains till 14th April 2020 have been cancelled by Indian Railways.

Don't worry! Refund for all existing bookings will be auto-initiated by IRCTC, 3 days after the nationwide lockdown ends.

Please Note - Payment gateway charges & Agent fee stays non-refundable.

Cheers!
Team ixigo

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I had booked a spicejet flight no sg 8179 having pnr ff38xn from delhi to mumbai on 22 march 2020 having departure time of 19.45-2205 hours from ixigo having booking no if[protected].

On 22 march morning at 6 a. M itself, i got a message from spicejet indicating that due to operational reasons my flight has been cancelled and preponed to flight no sg 8723 with revised departure time of 08.30- 10.45 hours. Since the flight was preponed for more than 11 hours and intimation was given just 2 hours before its departure, i could not travel in it. After contacting spicejet customer service, i was told that since the flight has been preponed for more than 11 hours by the airline, i was eligible for the full refund if not travelled. Today i have recieved a mail from them stating that they have initiated a full refund of rs. 2, 676/- to the booking partner.

Upon contacting your customer care today, i was told to cancel the booking through ixigo app. I did the cancellation on app on[protected] but still have not got the refund

Hence i am hereby requesting you to kindly credit the full refund issued by the airline back to my original mode of payment.

+1 photos

Jun 4, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We would like to inform you that your booking has been cancelled and the refund is under process. Once we receive the refund from the airlines, the same will be initiated from our end will be reflected in your account within 7 days.

Please Note: Because of the huge influx of queries due to COVID-19 the process is getting delayed.

Please bear with us in the meantime.

NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us.

Regards,
Team ixigo

Apr 19, 2020

Updated by Grvbst Even after one month i have not got the refund from ixigo. I tried contacting their cistomer care numbers but it gets disconnected after waiting fr 10-15 mins. Why so much delay when the airline had already refunded back the money to ixigo? Please expediate

Verified Support

Apr 27, 2022

Ixigo Customer Care's response We trust this was resolved, for any assistance please reach out to us via www.ixigo.com/help

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Address: 641041

I had booked tickets to and fro from bangalore to coimbatore within april 2020, which got cancelled due to covid19. I followed up on refund not being issued yet and thus got a mail saying that the refund is already been approved. But till date no amount got credited in my account regarding this. Please check this and let me know asap. I am herewith attaching the refund transaction details i got in my mail as well as thecomplaint i raised.

+2 photos

Apr 10, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We have raised your query to our team concern and same shall be resolved soon.

Please Note: Because of the huge influx of queries due to COVID-19 the process is getting delayed.

Please bear with us in the meantime.

NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us.

Regards,
Team ixigo

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S

Sarayendu

Apr 10, 2020

Hi the amount got refunded. Thankyou :)

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I booked a Goair flight for goa to ahmedabad from ixigo . Cancelled it due to covid crisis.
Goair mailed me with cancelation and sent invoice also mentioning refund amount which went into ixigo account so many days back.
But ixigo is sending me mail saying that cancelation failed.
They are fraud and took all my money refunded by goair.
Everytime i m calling them...they are putting it on hold and then hanging up.

+1 photos

May 1, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We have raised your query to our team concern and same shall be resolved soon.

Please Note: Because of the huge influx of queries due to COVID-19 the process is getting delayed.

Please bear with us in the meantime.

NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us.

Regards,
Team ixigo

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I had booked a flight from indore-new delhi via ixigo with indigo airlines for the travel date on 25th march 2020, the flight is canceled by airlines and they have sent me a mail that they have made a full refund to the travel agent account.
Despite my continuous follow up and emails to ixigo they have still not refund my money.

Trip id: if[protected]
Pnr:oh8ipc
Passenger name: bhavya shrivastava
Contact number-[protected]
Email: r. M. [protected]@gmail.com

Jun 2, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

The airline has provided you refund in terms of credit shell and same can be used by calling their customer support or at airport ticketing counters. Keep the cancelled PNR handy as a reference for utilization.

For more information please click on the link below.

https://www.goindigo.in/information/corona-virus-travel-restrictions.html

NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us.
For further assistance please do let us know.

Regards,
Team ixigo

Mar 31, 2020

Updated by RMS4211 I have already share the copy of the mail to Ixigo, mail received from Airline-Indigo in the mail airline already confirmed that they have processed the refund for the amount of Rs. 1699/- to the travel agent account as on 24th March.
Now it is the ixigo who is being adamant to not to return my money, copy of the mail is as below, i urge to take strict action against ixigo.

Dear Sir/Ma'am,

Thank You for writing to IndiGo.

With regards to your mail, we would like to confirm that under your IndiGo PNR/ booking reference OH8IPC stands cancelled. Further, a refund of INR 1699 has been processed from our end on 24th March 2020 to the travel agency account.

Requesting you to get in touch with your agency to claim the amount.

In case of any assistance regarding fares, schedules, corporate tie-up and other travel information, please feel free to contact to our 24*7 call center at [protected] or visit our website www.goindigo.in.

Thank you for choosing IndiGo, and we look forward to serving you again in the near future.

Best Regards,

Chanchal Budhwal

Customer Relations
InterGlobe Aviation Limited ("IndiGo")
Level 5 Tower D Global Business Park
M G Road Gurgaon Haryana 122002 India

Verified Support

May 05, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We wish to inform you that the refund against the shared PNR- has already been processed to your source account. Please check your bank statement once.

NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us.

Regards,
Team ixigo

May 05, 2020

Updated by RMS4211 I have received the amount, thanks

Verified Support

Apr 27, 2022

Ixigo Customer Care's response We trust this was resolved, for any assistance please reach out to us via www.ixigo.com/help

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S

Shreedhar Sankannavar

Feb 11, 2021

I had booked a flight from hyderabad to kolkata via ixigo with goair airlines for the travel date on 27th feb 2021, the flight is canceled by airlines and they have sent me a mail that they have made a full refund to the travel agent account.
Despite my continuous follow up through customer service to ixigo they have still not refund my money.

Trip id: IF[protected]
Pnr: X7S5XP
Email: [protected]@gmail.com

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I had booked tickets from bhubaneshwar to bangalore on 11th april 20 on indigo 6e 431 scheduled at 20:50 with the booking id if[protected] through ixigo with zero cancellation fee and the return ticket from bangalore to bhubaneshwar on 26th april on indigo 6e 411 scheduled at 15:20 with booking id if[protected]. The total amount paid for both ways is rs 15, 602.

Due to covid issue, i cancelled the flight and i have received a refund of rs 1, 121 only. Despite of calling and reaching out to ixigo, they are not picking the phone and over chat suggesting to reach out to indigo saying 'due to changes in the rules we have been asked by the airlines to redirect to them.'.. When reached out to indigo via chat support - they are not refunding the money, rather asking to reserve the booking for future and saying to contact ixigo..

Who should pay me the refund amount indigo or ixigo?

Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

In order to get a claim of the cancellation penalties of your insured flight, we would request you to share the following documents with our travel insurance partner- Liberty General Insurance on [protected]@libertyinsurance.in

Duly Signed Claim form.
Copy of Travel Ticket
Cancelled Ticket
Bank Documents (Cancelled Cheque)

You may also connect with them over the call on[protected].

For complete procedure, here are the details:
https://www.ixigo.com/flight/insurance-info

Please reach out to us here if you have any other concerns.

Regards,
Team ixigo

Apr 07, 2020

Updated by Aiswarya Anuradha Panda I have already completed this and your team is in loop of my email. Please ensure to check your emails. Again the the Liberty Insurance team says - 'We request you to please contact your airline service provider to cancel your flight ticket and for refund.''.

Apr 07, 2020

Updated by Aiswarya Anuradha Panda Please do not play around with people !!. Do you refund rs 1, 121 for a zero cancellation ticket of 15, 602. ? What an idiotic site this is?

Verified Support

May 05, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

In order to get a claim of the cancellation penalties of your insured flight, we would request you to share the following documents with our travel insurance partner- Liberty General Insurance on [protected]@libertyinsurance.in

Duly Signed Claim form.
Copy of Travel Ticket
Cancelled Ticket
Bank Documents (Cancelled Cheque)

You may also connect with them over the call on[protected].

Please check your e-mail for the cancelled ticket copies shared.

For complete procedure, here are the details:

https://www.ixigo.com/flight/insurance-info

Please reach out to us here if you have any other concerns.

Regards,
Team ixigo

Verified Support

May 06, 2020

Ixigo Customer Care's response Dear Customer,

As per your discussion with our team, we believe your query stands resolved & you have received the amount from insurance partner.

Please reach out to us here if you have any other concerns.

Regards,
Team ixigo

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I have booked flight for 30 march 2020 from new delhi to sydney (Singapore airlines) but due to border restrictions the flight has been canceled by airline. Now ixigo isn’t replying regarding the refund. Please help me regarding this matter...

Booking reference: if[protected]
Pnr: vyqtja

Raminder pal singh
+91 [protected]
Mann. [protected]@gmail.com

+2 photos

May 4, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2020

Ixigo Customer Care's response Dear Raminder,

Greetings from ixigo!

We wish to inform you that there is no full refund advisory from the Airline upon cancellation. Hence, request you to please reach out to the airline concern. As of now they are allowing to extend the booking till 31st March 2021 and rescheduling.

For more details you can just click on the link shared.

https://www.singaporeair.com/request.form

Meantime we have also raised a full refund query with the airline and will be able to update once they respond.

Regards,
Team ixigo

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I had a flight for 25th mar'20 to blr. I opted for full refund to spicejet.

As per spicejet, full refund is credited by spicejet to ixigo. But ixigo is not crediting the amount to my account.

Alternatively, ixigo suggested to cancel the booking on the ixigo site to get the refund credit. So, i tried 3 times to complete the booking cancellation. But every time its failing to cancel on the ixigo site.

Pls. See attached screenshots.

+4 photos

May 3, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2020

Ixigo Customer Care's response Dear Madhu,

Greetings from ixigo!

We have raised your query with our team concern and will keep you posted with the updates.

Please bear with us in the meantime.

Regards,
Team ixigo

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Address: Hyderabad, Hyderabad, Andhra Pradesh, 500084

Website: Ixigo

Airline cancelled the flight.
But ixigo not refunding my amount saying directly contact the airline.
If I have booked my ticket through ixigo, why should I contact airline, they have to check with them and initiate the refund

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Address: Sangrur, Punjab, 148001

I have booked a flight for 30 march 2020 from new delhi to sydney. Now the airline has cancelled the flight due to covid-19 outbreak. I am trying to contact ixigo for refund but they are not responding at all. Please help me...

Following are the booking details

Booking id: if[protected]
Pnr: vyqtja

Raminder pal singh
+91 [protected]
Mann. [protected]@gmail.com

+2 photos

May 4, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We have raised this with our team concern and meantime request yo to please share any full refund confirmation received from the airline so that we can expedite the process.

For any other assistance please do let us know.

Regards,
Team ixigo

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