Ixigo Complaints & Reviews

I have booked the flight for bhubaneswar which is scheduled on 28th of March but it got cancelled due to coronvirus and indigo also refunded the full money back but ixigo is not cancelling the ticket and also not refunding my money which was initiated by indigo such a worst experience I'll surely file a case against u guys if I won't get my full refund

I was trying to book a seat in go air flight for the date of 1st april 2020 costing rs 6974 through ixigo. But the money got deducted and the ticked is not booked. Could not find a way to contact the customer care of ixigo.
My mail id : :
: [protected]@gmail.com
Upi transaction id:[protected]
Please provide assistance for the same and tell the further steps.

Hello i booked 2 ticket from kanpur to mumbai now both train are cancelled. So i cancel the ticket from my ixigo app and now i received the message that this ticket cancellation is not eligible for refund.in how many days i reveived the refund or not.
Pnr number is-[protected]
And [protected]
Name - mohd rehan siddiqui
[protected]@gmail. Con

Flight booked from Chennai to Guwahati cancelled directly on indigo website. Awaiting refund on the same. Please let me know the procedure for collecting the refund.

I had booked air india ticket on 18th march 2020. (Pnr hxdqfg). Due to covid outbreak i had cancelled my ticket from kochi to trivandrum which costs 1173 rs. When i had called customer service they are not attending. The flight was on 20 the march 2020. Still the app is showing cancellation initiated. I want my refund amount as soon as possible. As govt has order that no cancellation fee will be borned from customer. So consider my complaint and refund it immediately.

On 16 march 2020. I booked a flight of ruppee 5955.00 and it get cancelled now it's 23march 2020 still 8 didn't get my refund.can you please tell me how much time it will take to refund it in my account.i booked a flight from ( Le Travenues Technology Private Limted ) this company and still I didn't get my refund. please try to solve the problem and refund my money back as soon as possible.

My air india flight AI 681 was cancelled and I had booked the flight through Ixigo. I had gone to the airport and spoke to the air india officials and they had ensured me that I will get a full refund of the amount. They said that they have not taken any airline cancellation charges. I was shown that a full refund option and given to my PNR number by the airlines. Ixigo is not providing me the full refund and are taking the airline cancellation charges. Please do the needful and ensure that I am given the full refund ASAP.

Hi,

I booked my flight ticket (Emirates) for march 22 2020 from dubai to kochi. But the flight is cancelled due to corona virus issues. Then i tried to cancel my ticket for refund and it showed that my cancellation was pending. And now it showed again booking confirmed. So i tried again for cancellation but i can't able to cancel my ticket for refund and its showing error while cancelling.
I want my money back as soon as possible.

I have booked ticket on Train Number 22805
Journey Date Is 28.03.2020 But Now The Train is cancelled due to covid 19 and I Didn't Got my Refund... please Help Me

Dear sir,

This is regarding due to current situation of (Covid-19) i want to reschedule my flight from banglore to ranchi on date 11th april-2020 at 11.30am departure from bangalore so please take this request and reschedule my flight to date 4th june and my returning ticket is on 20th april-2020 plz reschedule it on 15th june.

I tried since 3-4 hrs to contact your customer care number and but there is no response and just keeping on hold.

So please take my request through this mail and reschedule my flight to 4th june and my return ticket to 15th june.

Details are given below, from bangalore to ranchi
Name-ishan saurabh jha
Booking id-ff[protected]
Pnr no.-r7823m
Details are given below, from ranchi to bangalore
Name-ishan saurabh jha
Booking id-ff[protected]
Pnr no-kdvrxx

Thanks & regards,
Ishan saurabh jha
Mail [protected]@gmail.com

I have booked my train on date 1st march 2020 with ixigo app from goa to kota by train no. 22413 booking id ixitr[protected]. But booking was canceled after paying. After cancelled train ticket i didn't get my refund. I also wait for 10days and also contact my bank. I didn't get my refund yet. One month passed and i'm only waiting for refund. No one is solving this.

On 20th of march 2020 i tried to book a 3a ticket in 16525 aluva to krishnarajapuram - for 3rd april 2020 (Bengaluru). I had lost my money from my accountant but i didn't get the ticket. I tried to book the ticket through ixigo app. Dear ixigo please refund my money. My email address is [protected]@gmail.com. Please don't take away my trust from your app because i live this app very much and recommend it to many to use. Please don't cheat me. Please make immediate actions to resolve my complaint. I hope ixigo understood my pain. I lost my money. If you need i can show you money transaction details from my account to your axis bank account

Dear team,

I have booked 3 tickets to go to pune to tatanagar tyo go home for me & my brothers pnr as mentioned below we left home to reach the pune railway station but there is corfew in pune due to corona and police is not allowing anyone on road hence they cancelled our cab & drop us home in their own police vechile after that we havn't any option other than cancel the ticket but in subject with cancellation ixigo team refund nill, tried to contact team on chat but din't get proper response hence i am writing here.

Hope team will understand the panic situation in pune resulted i have cancelled the ticked.

Request support to refund the amount after deduction lumpsum or decent amount.

Hope team will listen my humble request in this situation as i am also a regular customer.

Pnr no [protected], [protected]
Passenger name: mohit kumar singh, sumit singh, abhishek pawar
Train name - pune-howrah duranto express
Train no -12221
Journey date & time - 21st march, 03:15 pm

Regards,
Mohit singh, abhishek pawar
[protected], [protected]

I was a booking a flight and was making a transaction through phonepe but phonepe showed money was sent to the merchant and it got deducted from my bank account also but i cannot trace the booking. As i had to urgently make a flight booking, i again made a transaction through paypal and it got confirmed. I want my initial phonepe amount to be credited back in my account and not to confirm the ticket as i already made the booking for the flight.

My tickets where booked from mumbai to renigunta and from tirupati to kolhapur and this trip was planned for tirupati darshan for 1 may so now the current situation is all the transport facilities and tirupati temple is closed and also the state government has stopped all the transport facilities due to corona virus so how can u charge us cancellation charges. Also tirupati temple trust is giving back us the special entry tickets refund back without cancellation charges so why can't you? And this is not our mistake so u kindly co-operate and don't charge your customers unnecessarily.
This against customer as well as government rule as state transportation facilities are stopped so u can't charge cancellation charges to us
Kindly take some actions on this and give me the refund back without considering cancellation charges

As i booked a flight ticket from patna to banglore, when paid through papal, it acknowledged to pay a cashback of 600

So i was supposed to get a cashback of around 600 in next 5 working days (Which i double confirmed on a call with ixigo customer support... Its hasnot been credited yet...

I was told it should be done in 5 working days, sadly it has not!

Details:
Booking id-if[protected]...

As i want to book train tickets for 4 persons using google pay in ixigo app and then tickets aren't booked but the money is deducted from my account. I waited for the refund of my money for 3 days but i didn't get my money back the exact date that i lost my money is 16 march 2020. Could you please refund my money back. You should be repair this type of problem in future and make it easier. I am a ixigo app user. I always use this app for booking trains i never face any this type of issues before like this. So i hope you do well

Date of incident - 18/03/2020
Client number - [protected]
Client name - deboshree modak
Booking number - if[protected].
Total amount - rs. 5571/-
Email: deboshree. [protected]@gmail.com

Full description - i have booked a flight ticket with insurance from my friends ixigo account from kolkata to hyderabad, date of journey was 19/03/2020 and time was4:40 am (Air asia), but due to outbreak of covud-19 my meeting was cancelled on 18/03/2020 and according to that i have cancelled my ticket but it was showing that my cancellation is pending, i speak to customer care and they assured me that for this cancellation process it will take 24 to 48 hrs regarding this they have provided me a mail but today after 4:40 am which was the scheduled time of the flight i checked my status and found that my trip was confirmed. How this can be possible i initiated for cancellation even ixigo has given me a confirmation mail then how my trip is confirmed??
Even insuring my flight booking with extra money i am suffering not expected such a fraud action from ixigo. I want my refund as soon as possible and please do the needful for developing your customer care.

Dear sir,

I have been regularly booking irctc tickets through your esteemed app.

Today i booked a ticked for samalkot to chengannu through your app and successfully made the payment.

However at the time of logging into irctc credentials the transaction did not go through successfully.

The transaction history in your app shows "payment successful booking pending".

Order id:ixitr[protected] date:18th march 2020

Can you please help?

Best regards,

I have tried to book train ticket today through ixigo app, money paid through upi transaction id:[protected] dated 18march 2020 which was successful but ticket not booked. Ixigo do not have customer care number nor email. Numbers available on various sites do not exist. Irctc not received the money, hence ticket not booked. I want my refund if ₹1140.40/-.
Thanks
Sulaiman akhtar