[Resolved]  Jaquar — after sales support

Address:60 Church Road, Civil Lines, Bagh Farzana, Agra, Uttar Pradesh, 282002

Greeting form KATHKARMA!!!
This is a little info about us...
We're an Architectural and Interior design company based in Agra and operating pan India since 1996. We're one of your delighted promoters for a very long period of time.
Unfortunately not anymore for now!!!
This is just because of your service agents who had failed to serve time and again. Your service personels are not keen to work upto the reputation of your brand name!

This is in respect to the above mentioned subject.
Please note your service agent has failed to serve our own premises on a service call registered wide complain number[protected] dated 30th May 2019 (Screenshots of which are attached for your kind persuation) since today, when called upon to inquire they didn't responded professionally. On 31st of May 2019 a complain was made on customer care number about service personel quality. We we're assured to be contacted by your state service coordinator soon enough and the matter will be taken with utmost priority, but of late 72 hours of the turn up time of service has gone passed and neither of the personel has felt any responsibility as of since today.

We hereby feel like taking upto other brand in business for promotion. And for sure we'll be going around with negative feedback as concerned with your services.
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Jul 18, 2019
Complaint marked as Resolved 
Jaquar customer support has been notified about the posted complaint.
Verified Support
Jun 17, 2019
Jaquar Customer Care's response
Sorry for the inconvenience caused. We have taken-up your concern with the respective person for resolution assistance
Jul 18, 2019
Updated by Kathkarma
It's been over a month since the complain was registered. No response/support has been provided as yet!!!
Complaint comments 

Comments

I purchased your high quality JAQUAR hand shower assembly for Rs.900.00 from M/s Bath Palace, Rash Behari Avenue, Kolkata on 28.02.2018.This morning while using its pressing lever tore apart along a sharp interface.
I request you to guide me to get this changed from the same shop.
Tab not working
Replace health faucet n flush valve to be repaired

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    +91 12 4474 6800
    Jaquar Address
    Plot no 306, Udyog Vihar, Phase II, Gurgaon, Haryana, India - 122016
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