Jaquar Complaints & Reviews

I created a service request on 9th march'19 for my bathroom fittings in chennai. The reference number is 00243897. Today is 17th march'19 and no one from jaguar chennai responded for the service request. I have been calling and escalating to call centre every day and they use to conference the chennai coordinator and area manager every time and they assure their engineer will attend the issue on same day.

Such a pathetic and poor service from jaguar and worst and irresponsible response from chennai jaguar which i had ever faced with any other vendor. The sla is 72 hours and now it is more than 192 hours and they are least bother to attend the call.

Severe penalty need to be charged for these vendors cheating customers after selling products and giving wrong commitments

Led strip light with driver in many quantity are used in our house which was purchased under two years warranty. But the product quality is very poor.in only 2 -3 months several number of strip light and driver has been replaced under warranty. Only replacement is not the solution because for replacing
The item there are too much problems. First electrician charges to take off the item, then a person for getting item replaced from dealer and again electrician to fix the item. This all take time and cost which are unnecessary happens due to poor quality of product.
We have faced bad experience and mentioned all this for awareness.
Any branded company must look after for such experience of customer.

I purchased a health faucet flushing system 573 for rs. 1320/- on 21/12/2016 vide bill no. 13438 from parnami sales corporation, nit, faridabad. The product has a warranty certificate of 10 years. But i regret to point out that the product is not working properly from the very beginning and despite 4 times visit by your technicians it has not been set right.
Now the technician of your company has asked for amt. Of rs. 975/- for replacement of the pipe.
In this regards, i will like to state that a reputed company like jaquar is asking to pay the customer for the product which is still under warranty and is not working properly from the very beginning and have a manufacturing defects
I, therefore, request that the defective piece be replaced with a new one without any charge, keeping in view the standard and quality of the product of jaquar.

We purchased above mentioned item on 14/07/2018. Before two times repair wasdone by local representative. Again problem is being repeated & this is the 3rd time, & made a service request on 1/3/2019 through phone call to c. C. Ref:no:[protected]. Problem is not yet rectified. Local people are not responding.
Kindly do the needful and rectify the problem, or i'll have to raise a dispute against this.
Thank you,
P. V. Durga prasad.

I had lodged a complaint with respect to sound problem in my geyser for which the engineer had visited on 09/02/2019 and he has told us to replace a part known as element within 2 days. But from that date i am continuously contacting the company and even service centre they are just giving assurance and nothing else. Kindly resolve the problem.
I had also provided the job sheet but nothing had been done.

SERVICE CALL NO[protected]
DATE-09/02/2019

I had lodged a complaint with respect to sound problem in my geyser for which the engineer had visited on 09/02/2019 and he has told us to replace a part known as element within 2 days. But from that date i am continuously contacting the company and even service centre they are just giving assurance and nothing else. Kindly resolve the problem.
I have also provided the job sheet but nothing had been done

Hellow i dhaval patel from surat, gujarat. As all others know, "jaguar" is the best company which provide the best utility accessories compare to others. The only problem i am facing with unethical behaviour of your pmc person. Before one hour your person came for servicing due to some reason i had to talk with a person who is in the pmc office in surat. During the conversation that person used very abused language. I am sorry to say but i can't give a recommendation to others to buy jaguar product. Please look into it and revert me as soon as possible. Here i have attached my invoices.

Thanks,
Dhaval patel

(M) : +91 [protected]
Email : [protected]@gmail.com

We have been using jaguar for quite a long time. We were initially very satisfied with the service but now the service that we are receiving is very poor. We had complained about that our pipe has broken but received no service. They had said that we would receive our service in 72 working hrs or so but got nothing. Jaguar is a very reputed company and we expect a very good service from them. But whats happening is contrary to our expectations. This is has happened several times and we are even thinking of changing our brand. Please look into this matter as soon as possible our reference no. Is 00003768

Complaint request id 00163508
Complaint log date 13th feb 2019
Follow up taken date to resolve the issue with customer care centre three times on 18th feb every time get call pick up by different executive and pass it on to senior executive and letter on they confirmed that your request has been assigned to area service centre mapped to airoli navi mumbai area. On third call they have given contact no[protected] and given no person assured call log will attended on 18th second half but no technician visited nor call received from service centre. Today again i have called above mentioned no (To whom our request has been assigned) and person told that will attend your call today and will not be able to give technician no who will going to attend call. Please let me know since 13th feb 2019 call log is pending without solution then how can corporate company like us believe on your brand for further perches.

It has been the whole winter season since my geyser is not working at all. I have filed complaints numerous times, but none paid heed except 2850 rs part replacement although the product was in warranty. Even after 2 days, geyser stopped working and none of the servicemen is coming to check the product. I am extremely disappointed with the jaguar service. My complaint no. Was 00101229. I have already initiated a consumer forum suit, hoping for a solution.

I have purchased jaguar sanitaries from gupta brothers, haridwar road, dehradun on 14/12/2018 worth rs. 80, 000/- (Approx) and till then i am coordinating for two toilet hang seat tank (Model whs5351) which was pending from there ends and they assured me that it will delivered asap but still they are not responding on it and asking me to talk to jaguar branch head mr. Ravinder but i am not getting any positive response from him too. I am very much disappointed with the services. Please assist.

I have installed Jaquar wall hung WC on March 2015 under the Jaquar guidance. Now the WC has been broken and I have complained to Jaquar helpline, they visited my home.

Jaquar people have told that it was installed without washer, the plumber has installed complete unit including concealed cistern under the supervision of Jaquar technical people.

They are not ready to accept the guarantee or warranty.

Please guide me in the next step.

Regards
Persis

Water leakage in kitchen tap and health faucet knob is not working properly and all my showers are blocked with some kind of residue which is left with water i want it to serviced quickly as it’s very essential as u must be knowing we must save water but droplets of water comes out in kitchen every time it need to done asap and health faucet is a big problem as our children uses that bathroom plz consider my request in urgent basis

Purchased vide bill No. 918 dated 21.7.16 Baba Agencies Shastri Nagar Kanpur

Stopped working, complaint lodged on toll free number on 9.1.19 Service call number 00032897

Service personnel visited on 11.1.19, informed elements need to be replaced

Several reminders sent but till date no action has been taken

Really dissatisfied with the service and also by the dealers who are not of any help

I had purchased bathroom fitting from m. V. Patel & co. Indore vide their delivery note number 2317 dt.7-1-2019 for r.48, 617/- after fitting it was observed that thermostatic valve is inoperative, when contacted dealer didn't respond to my complaint and said that they can not do anything you have to contact jaquar customer care toll free number, i made a complaint to the said number vide complaint no.00098575. I was informed by them your registered address is somewhere in dewas, i repeadly told them my address is 89, shrinagar main indore, i was again informed that we can send the person at registered address only. I am running around for last ten days and repending that i bought the items of wrongly from a reputed company like jaquar.

I have purchased many things from jaquar company but some of the accessories of a product are missing. When i complain to the dealer mr. Maulla dealing in these goods he simply said that contact to customer care number. We have faced many problems because of this issue as our work is still pending. Jaquar is one of the top most company in india dealing in these products. I don't hope that such a careless and mannered less dealer mr. Maulla handle such products. I hope you will understand my problem and hope will take action as fast as possible.

The concealed flush tank overflows continously and does not work properly. We purchased this product and never used it. The first time we used it the tank started overflowing and thus the required objective for which we had purchased it is not fulfilled So kindly send us ur technical team to check for the issues with the tank.. U can get the details by calling on [protected]

Dear concern,
I am trying to call you but today is national holiday. I was bought a jaguar flush wall but after 3 years it's flush kit is not working. So pls arrange a visit of technician at below mentioned address-c/o-md gulrose alam, at-damdama, po - salmari, dist-katihar, bihar, pin-855113
Mob. No - [protected]
[protected]
[protected]
Pls rectify the problem on urgent basis. Thanks.

Hi,
I have been following since 3 months as hot water is not coming in my shower panel..
Jaquar persons visited and did nothing. They have to change a cartridge which they are saying is not available..
Jaquar is a big name but with such poor response is unbelievable..
I mean how many months you require to repair..
My shower panel is hardly six months old.
I guess now i have to choose another brand in bathing ware..
I am very much disappointed by the behavior of dealer and the service persons..

A call was made on saturday i. E. 19.01.2019 regarding repair of jaguar fittings.

The person contacted on saturday and promise to come when all the family members are there.

He did not turned up on sunday also and visited on monday.

He charged rs. 445/-, which is totally unreasonable.

Inspite of all the fittings and fixtures were bought from jaguar.

This money is to be refunded.

He also did not bother to clean the tap, by opening the nozzle, where the dust particles blocked the water flow.