Jaquar Complaints & Reviews

Sir
I already registered complaint one month before. But still there is no response from your side. I got a message when i registered complaint. That message will post below this.

Thanks for choosing jaquar. Your registered tel no. With customer care is [protected] which be quoted for service assistance. Customer care toll free [protected]

Thanks for choosing jaquar, a complete bathing solution company. The registered service call reference no. Is 00702553. Customer care toll free -[protected]

I have complained about jaquar wc several times.
Jaquar service guy visited my place 14th time on 8/8/2018 and cerfied that defective wc must be replaced. Thereafter after i spoke to ms. Kanchan several times but no action despite many promises on phone. Request to take very serious action against jaquar for repeatedly telling lies and no action from jaquar side.
Thanks and best regards
Vinod kumar aggarwal
577, sector 5, gurgaon 122001
Mob: [protected]

Sir, my earlier complain no. Is 1989538. This is very harasing evenafter many discussion with mr. Ansul shrivastava over phone no.[protected]. My problem is still as it is even mr ansul advice me that all issues be sortout within one week but. Neither he is not picking phone calls nor sortout this problems. On 18/07/2018 one macanic named mr. Shahbaz khan came and made the job card and told me that as soon as i submit this job card i will get the items to change and instantly i will change the item written in job card but till date there is no response. Kindly help me and get my fitting change.
Thanx&rgds
Girish vats
B-124 sushant city meerut
[protected]

We had constructed our hospital 6 years ago at town bhatapara which is 75 k.M. From raipur (chatisgarh) & installed all bathroom fittings such as metro flushes/tap/ & all other fittings required in bath room as well in our our bunglow - hospital doctors chembers. The area of construction is appox. 25000 sq. Feet and it's 70 bedded leading hospital of that area. We purchased ur products from m/s. Anand entrprises raipur.
We approached your service head at ryp mr. Utkash who have been giving false promises to attend and our various problems are unsolved for last few months. We are ashtonised that your only give promises while settling the products but no one is bothered to give after sales service? few times your technicians did visit and returned back saying that it will take longer time and we will come back after few days, but never returned?
we are having expansion of our hospital where in 30 more beds are added and new c.T.Scan machine is being installed. The construction is in progress and we expect to complete by october-18.
1) kindly let me know as to when all our complaints will be resolved?
2) we have indicated to your service head that where ever payments are required for services rendered- spate parts used we are prepared to make the payments.
3) kindly take this as our final call, and if our complaints are not attended within 7 days, we will
have no other alternative but to approach "consumer forum" for hard ships our patients have to under go because of your casual response-lithargic after sales service. Kindly reply to me at mail id, [protected]@gmail.Com. M.No:[protected].
Regards- dr. Sameeer bhrigu-bhrigu hosptial - baloda bazar road- bahtapara (chattisgarh). M.No:[protected].

Product was not manufacture up to the mark and found defects surrounding the body. Hence complaint already launched at customer care by the registered service call reference number 00684131on dated 4/08/18. Company’s peoples came to house and ensure me product will be changed due to manufacturing defect & allowed me to use the commode but, till date they are not responding and didn’t change the product.

I am parches one jaguar snr-chr-51011 faucet wash besin today 19/08/2018 from chhabra hirdware stores jhumaritelaiya (Koderma) jharkhand. Manufacature date is 2012. But snr-chr-51011 is not a good service in my wash besin. Please checked my problem and help me. Avinash prasad, shiv muhalla, ward no-9, po +ps-koderma dist-koderma, (Jharkhand), pin - 825410. Mobile no-[protected].

The flush valve is not working properly in our bathroom and water is continuously flowing. I had called their helpline number and they sent theirr technician who said that it will need to be replaced and will cost around Rs.2, 200/-. We have warranty certificate for this and it states 10 years of warranty. We had got this installed in December 2012. Why are they charging us for the parts replacement when this is in warranty. Their products are not of good quality.

Please resolve this issue urgently or else I will report this complaint to consumer court as well.

I have registered a service request no. 00652293 on 26 july 2018 and told me service person will contact me in 72hrs. I called after 1 week and raised the concern again that no service is received, then also i didnt get any service. Again i called after a week to escalation department and they also promised me to get the service guy call me immediately. I also sent email to [protected]@jaquar.com on 8 aug 2018 and a reminder on 13 aug 2018, as of now there is no reply or service. On13 aug i called again escalation department and they transfered the call to service center in cochin and the service guy promised to sent the technician in a day to my home in koyilandy, calicut district but its not done as of now.

Hi my name is chanpreet singh. I have complaint regarding the fitting which is being installed at my place. The fitting is not working properly so it would be great if you can send your executive so that he can get it rectified & solve the problem. The fitting is getting loose & is coming out in the kitchen & the other one in the bathroom the water is not coming out from it

Thanks
Regards
Chanpreet singh

I am a regular jaquar customer and have installed total jaquar/artize fittings in all the 6 bath rooms and kitchen in my house
there is some problem in one artize and one jaquar tap and i lodged complaint no. 00687841 at help line no. [protected] on 06.08.2018, but none attended the complaint
then again, i lodged a reminder on 10.08.2018, but surprisingly, no body has turned up even till date
i wonder, what has happened to jaquar and if this is the way, the company treats is loyal buyers, i am afraid, there will be extremely adverse publicity for the company and may be, i shall be constrained to go the press or social media to highlight my grievance
ca sushil singla[protected], Ludhiana

The above docket was registered to you on 08/08/18 which was assured to be solved within 72 hours. The request was for repair of jaquar mixture fitted in my bathroom. Being unattended, re-inquired on 11/08/18. Concerned staff passes the call to his seniors, who arranged a conference call with the service provider, who promised to be attended on next day. After useless waiting for the mechanic, i again called on 13/08/18 the concerned caller again passes my call to seniors and he assured me to be attended within one hour and till now, i. E. 8 pm, the service call is not responded.

In a span of 1and half year i have been complaining 3 times for same problem my flush not working and a jetspray has continue leak plumbers come change and go but problem still remains same after 3 months
Such a big name of company but customers are not at all satisfied and product are so highly priced but of cheap quality.
Jaquar the name is enough i had been hearing but now i must say jaquar only the big name its a real disaster...

Hi,

I purchased geyser from jaguar and technician did not fit it properly and because of that it drop down.
Other technician from outside visited to my home and he said that jaguar technician did not fit the geyser properly and other bathroom geyser will also drop down so please complain to jaguar.

I complain the same to customer care, my coplain number is 00694790, with urgent request but did not get response after 3 days and again i called but again the same thing happened.
This is what we expect from jaguar a third class service?

Now, take action soon otherwise i will go to consumer coart.

I got all the toilets in my house installed with jaguar concealed wall mounted flush but now most of this flush buttons are not working and moreover after you flush water continues to leak into the sink. The washers or something insidethe flush button assembly seems to be defective and none of the local plumbers sem to be able to rectify this problem
Kindly get it rectified at the earliest

The said service was registered on 18th july, 2018. The person from your end visited for the same. However, the complaint has not been resolved as yet as he has informed about some part required which will come from your company, not available locally.

Today i am shocked to get message from your end that the said complaint has been resolved, without acutally the same being resolved at my end.

Please see to it that the said complaint is opened again and the necessary solution is provided to me at an earliest.

Actually from last 1 month we are regularly facing problem with the accessories of jaquar we have installed in our bathroom and we have also registered complaint against it but we are not getting a proper services from jaquar and the customer executives are again again closing the registered call and marking it as problem resolved but it is not the case at all. The main problem we are facing is that the seat we have installed is not working up to the mark and we have registered several complaints against it and even the executives have visited our place and the have said that the seat is to be replaced but no action has still taken place to resolve our problem. We have installed the accessories of jaquar so that our problems gets resolved on time but we are not at all satisfied with the services provided by jaquar.

Dear sir,
Many taps and urinal showers are not working in our school, please repair it on urgent basis. Due to leakages we are wasting huge amount of water on daily basis. Please send your technician to fix problems on urgent priority.

Thanks.

Dharmesh tanna
Admin officer.
Podar international school.
Survey no. 303/1, shinai village,
Gandhidham mundra road. Gandhidham.

Versa water heater 60 litres is not working since the day of purchase and has been complained of several times with no action whatsoever. The heater does not heat water at all but also the metre shows completely heated water. Lastly the service representative says that this is the way jaquar heater works. I have been complaining of this matter since October last year 2017. it seems like jaquar doesn't even want to look into the matter

Dear Sir

I had lodged a complaint of overhead shower to your customer care on 15th June 2018 (Reference No.[protected]. Your service man attended the complaint on 19/6/2018 and after checking, he advised that the shower has to be replaced and he will revert within a day or two to take away the defective shower. He charged Rs.270/- for inspection. However he did not turn up as promised. After repeated phone calls he ultimately turned up on 5/7/2018 and taken away the piece and again taken an advance of Rs.330 against the total cost of the shower of Rs.600/-. Balance Rs.270 had to be paid at the time of installation of the new shower. (Service Job Cards are attached). After that he did not turn up till date.

After waiting for 9-10 days when the person did not respond to my repeated phone calls, I called up your Customer Care to complain about the matter where I found that the subject complaint has been recorded as complied. Your Customer Care executive has given a mob no.[protected] (Mr Mahendra Singh Rawat, Dealer and Maintenance Service Provider of Jaquar). Since then I am calling Mr Rawat regularly for getting the job done, but every time he comes up with a new story and the shower is not replaced as yet. My overhead shower was of round shape (quarter plate size).

Hope a company of your repute would resolve the issue immediately without further hassles to me, or else my defective shower and the money taken by your service man, may immediately be returned to me.

Thanx

Rathin Bose
mob:[protected]
email: [protected]@gmail.com
A-307, Ground Floor, Surya Nagar
Ghaziabad-201011

My swan neek bibcock is being disturbed since may 2018 at very date of purchase it. A week ago your technician has come but failed to repaired it. He said a parts of it willbe change but it is not available to him. He said he will collect it fom calcutta on 3rd august2018. And then it will be repaired. But it is very very difficult to me to spend this long time without this basin bibcock. I am surprised to seeing this type of service of your world famous company. Please do something fast...