Jaquar Complaints & Reviews

Dear sir,
I have lodge a complaint since last monday and still no action has been done. So, it's quite painful by using your product and about your service. I have a double push button central fitting jaquar seat and it's not functioning from last 1 month, please resolve the issue as soon as it can be otherwise i have to look for other means.
With regards
Rahul gupta
[protected]
Hno 560 ext 3
Trikuta nagar
Jammu

Hi,

All my washroom fittings have lost its chrome polish and jaguar is not taking any responsibility for that.

The technician just replied that this is due to the use of harpic, but I am not able to find any such clause where it is written not to use harpic.

Why we are purchasing such big brands washroom fittings when they are not taking any such responsibility.

Please look into this ASAP.

Regards,
Chanchal Prakash

Attached are pics of basin. Tap handel is broken and it is a clear defect in material. Today your engineer visited afetr 10 days of complaint and says that it will be changed on payment basis. Further toilet spiral pipes are leaking nd he says that also can be changed on payment. Our house is still under construction ad these items were bought in last two three years and we were promised for a good period upto 10-15 years.
Kindly look into the matter.
It is very urgent.

I wanted to draw your attention about the issue i am facing with service provided by jaquar. I bought jaquar products trusting service (In case of any issue jaquar will provide in time service but i was proven wrong by your team (Customer help desk, service department)

I have installed 2 new diverters of jaquar.

There is a small problem with the handle of diverters and a small plastic clip should be changed. I enquired with a local plumber, he suggested that done by only jaquar service people. That clip will be available with them.

Aug 25th 2017 : i registered a complaint with jaquar customer help desk by giving complete details of issue and address everything. (Complaint no:663949).

After 4 days a service guyfrom jaquar called me confirm address, he told me that my area will not come under him, he will assign to concern local area service guy.

Sept 1st 2017: i called jaquar customer care to check about the issue. They told they will follow up with concern area incharge, they opened a new complaint (Complaint no - 645515) by closing the last complaint (663949).

After this i called jaquar couple of times and asked when are they going to resolve, they connected my call to hyderabad regional incharge. He assured me that it will be closed in next 48 hours, i gave him complete address up on his request. He told the full address was not mentioned in the complaint.

Sept 11th 2017: i called again, to get email id of regional head or someone with to whom i can escalate the issue. But no use the customer care executive rejected by saying she could directly connect me to supervisor. I asked her whether my address is correctly updated in the complaint i raised and i gave her full address again and asked her to follow up with concern team otherwise i need to raise complaint to higher authority. She assured me of resolving the issue.

In the evening yesterday, i got sms on my mobile saying "the issue has been resolved hence complaint has been closed". I was surprised by seeing this

My mobile no is [protected] and adress is plot no 401, surendra enclave, maddhusudhan ngar, unit-4, bhubaneswar odisha pin 751004
My complain is the comode system to be refitted and necessary washer is required for stoping the hevy leakage of water from comode,
Your mechanic has attended the complain as he could not open the comode he has left the work in between this matter was reported and no action is taken since 1 month.
Work is to be done urgently.
Regards

Sir my name is vinit kumar and i m live in buxar. Sir i am all ready doing complain of last six days (Comp no-673487). But no body can call me againt this complain no.
My shower pannel nob is very hard i just think it is manufacturing problem and i am allready two or three complain for last two year but no any one can solve my problem by your service and your service is so poor.
Sir please do this its urgent.
Thanks

We are renovating our bathroom. We bought all products of jaquar. There is one wash basin which we ordered table top by miatake instead of wall mount. All products are bought from baths n crafts, chennai.
When we went to exchange, they told we will exchange everything but not jaquar. What is the use of buying jaquar products if one single thing cannot be exchanged. Costumers can make mistakes. Though we had budget cruch, we bought jaquar. This is what service we get. Its a sincere request it would be great help if one wash basin can be exchanged.

Dear sir,
It is to complain about an authorized service provider of jaguar sanitary fitiings named 'dew drops' 13/417, veeyapuram po, haripad-690514, alleppy, kerala (Phone no : [protected], [protected]) whom we contacted for repairs of jaguar fittings at our vip guest house of ntpc kayamkulam, cheppad. Neither had they responded in time, nor they delivered any service. The proprietor mr. Baburaj took all most 20 days time to visit our premises (On 30.08.2017) just to see what are the complaints after our first call. Then said spares are not available with him to carry out the job and asked one week time. When we contacted them on 07.09.2017 the reply was all the same. Thus we could not rectify the complaints prior to a vip visit to our company on 08.08.2017 & 09.08.2017. It is to mention that jaguar is a premium brand in sanitary fittings and customers like ntpc uses your products anticipating prompt and quality service. You are requested to consider this seriously and make sure that your authorized service providers delivers in time. Or else stringent action should be taken at your end to see that end customers never suffer because o[censored]sing your products.

Regards,
Anish sankar
Manager - civil
Ntpc kayamkulam
[protected]

My mobile number by which complaint is registered - [protected]. We have a diverter cock which operates spout and shower. There was a problem of drop drop leakage in spout. So, complaint was made, service executive who attended the complaint not solved the problem, instead increased the problem. Now when we open cock both shower and spout gets on. Kindly resolve the problem at the earliest.

We bought our all bathroom accessories from your concern shop... 2 months now your toilet sheet become black and that black spots can not clean by water or any product.. That spot become permanent on ur sheet please replace my sheet as fast as soon.. I m sending the black spoted toilet sheet please make my problem solve as soon as possible......

Hi i have purchased jaquar geyser of 25 ltr from chandigarh and when i opened the box of geyser and the plumber came to fit the same in the washroom the wall mount as well as the screws to tackle the wall mount on which the geyser will be mounted was missing form the gyser i also asked the shopkeeper but he refused saying that it is conpany fault that's the reason i am writing it to you. Kindly do me a favour and send me the screws and the wall mount so that the gyser can be fitted.

We have made a complaint (Ref: 671664) in bhopal madhya pradesh. Our “jet” was not operational properly. The technician came for the maintenance work. Since he visited during the office hours, we were not there to supervise. Later in the evening we observed that the hot water taps - shower and at washbasin are completely nonfunctional. There was no request or complaint from our side regarding the taps. Please look into the matter and get the things operational at the earliest.
Neeraj bhargava
[protected]

We have purchase the shower faucet from abhiman shop at thane 10months back. But the shower handle has been broken. Kindly send your service enginneer but before that ask him to call on cell [protected]. The concern person is mr. Kiran mehta

Hello sir, i have received the below pasted responce for my complaint and as per the message i have mailed the address and contact number. But after that i haven't got any response. Please do the needy. Here is the last responce from jaguar

"sorry for the inconvenience caused. Please provide your contact number & address details (& service call number, if you have registered service call for it) by email communication on [protected]@jaquar.com, enabling us to take-up further for resolution assistance"

The geyser installed at my residence at khamol chak, chandol, kendrapara, odisha, pin[protected]M) [protected] e mail-id - [protected]@gmail.com has been dead since last night. The light blinked for 1/2 mnts and then got no signal. The water is not heated. Please depute your technician from cuttack/ bhubaneswar to identify the fault and sort out the problem. I talked to the retailer and he din not respond to my request in giving the contact number of the local authorized service centre for the said purpose.

We bought all the pipe fittings for our new house from jaguar. After around 6 moths we noticed that the connected between the ceramic basin and the tap is getting rusted. We also noted that the water is not fully drained out of the basin. A complaint was send to the the call center and a representative came. He check and mentioned to me that it is something that only jaguar officials can come and rectify and he took pictures and videos of the water flowing and the rusted part.
Unfortunately no one has come back to check. Being a famous name - do not go after the "service support". Generally products are durable but do not expect service.
Jaguar service complaint number : 603743

We are using products of jaquar for last 7 years. But the products are not so good. Products get very easily destroyed. The water basin mixer is not working properly. We have complained many times. On the support once problem is being solved but again after some times it stops working. We are using paul and jaquar product and we are irritated by the products. Please resolve the issue as soon as possible. Otherwise we need to change the products or we would complaint in head office

I had registered a request with Customcare on 14 August 2017 for My Jaguar Jacuzzi not working. No response received within 72 hours as promised by Customcare. Thereafter I submitted three reminders on 17, 20 and 22 August with Customcare, every time escalating the level but till date I have not got even one response from concerned team. Every time one has to explain the whole issue to the agents, who do not even care to read what has been recorded earlier. ( presuming that something must certainly be recorded by people who take calls)
Can some thing be done or I must approach consumer forums for remedy?

We were using jaguar products from last 10 years. But now i am completely unsatisfied with the jaguar commode which i had bought 2 weeks back. From the outlooks there were no cracks on the prodoct. However, while fitting it to the wall there was cracks arround the fitting area. A piece almost the size of a hand broke out from the commode. When i contacted the dealers they said they can't help us. I seriously got a really bad response from the dealers. I have paid arround 15k for the product for no use. There was nothing wrong with the plumber part and if the company thinks so, then please do send a technician to check the status and please do take necessary action against the delear. The dealer promissed me that they will send a technician today morning and they didn't do so.

Dealer name - sharavathi ceramics
Address. Sharavathi complex, llr road, shimoga - pincode, 577201.

Dear sir,

I had purchased all the bath fittings from jaguar about 3 years ago with a warranty of 8 years. Now most of the fittings have started dripping even the closet (Wall mounted) has started leaking please send your representative and get every thing repaired there r 8 bathroom in the house, situated on sulthan street, bhatkal please send your representative as soon as possible
Regards