Jaquar Complaints & Reviews

False commitment made by jaguar brand. No response. Didn't expected this response from a big brand. Never use jaguar there are other small brands and the seller is ready to take all the responsibility. Will change all my fittings and that will be a one time cost but i don't pressure u all to change only my seat cover of my commode as it has a bad mark with in used of 4 month and it has a warranty on this item

Hi,

I have purchased jaquar geysers (Rs. 11500) on 12/10/2017 with rough bill (But no warranty card received) but it has been pathetic experience at last 1 month, i never received warranty card of while purchasing, whenever i asked for warranty card i got a same response that it is not ready now you can come next time and get it, it has been three time i asked for warranty card.

The major problem is that i got old equipment model in which pipes are being leak-ageing with in one month, even it looks like i received old pipes and having leakage within one month (Both pipes). When i talked to change these pipes then plumber (Jaguar dealer plumber) want money to change, while same plumber installed my geyser just 30 days back... Due to more leakage i have given 250 rs to change one pipe and now second pipe is being leak aged,

I observed that this old pipes given due to make money by dealer plumber.

If my problem is not resolved i need to raise this to wherever it possible (High level) since i can not tolerate complete drama with jaquar team.

I am attaching rough bill, need my warranty card and plz resolve my problem asap.

Regards
Sandeep singh chouhan
S/o m s chouhan
Vidisha

Hi,

We have purchased all bathroom and kitchen fittings 1.5 years (Jaquar) while buying it was communicated to us that life time warranty 10 years guarantee and all.

Now we have faced issues in fittings when we lodged complain then service representative was fighting with us and asking for bill of fittings to provide any service which was frustrating, why bill is needed where they are claiming life time warranty 10 years guarantee. That was piece of paper which we lost in house shifting who will keep this for entire life.. Being well reputed company if you do not care your customer and want to cheat please tell clearly... Do not take point of not providing bill and all... I will not recommend for jaquar why we need to pay higher price if no customer staification and service...

If jaquar team is really concerned about their brand image and customers then they should not treat their customer like this...

Please help me with my aria wall hung wc as i’m facing a lot of difficulties in flushing the toilet. Flush switch when pushed for use doesn’t come back automatically after the flush gets done and it continues water flow till we manually pull back the flush switch to its original position.

I have attached some photos below for your better understandings.

Please help me and give me a possible solution.

I still avail all the warranties and have bill copy with me.

Waiting for your positive reaponse.

Thanking you,

Jaquar fan,
Karan bhanderi
[protected]

My newly purchased Jaquar hand shower developed leakage. The product has been purchased around 6 months back and under the warranty after sales service at present.
The complain has been booked on 30th October, 2017. The serviceman took away the leaked hand shower parts thereafter on visiting my house. Since then more than two weeks passed, nobody reported to fit the working hand shower. Local office at Kolkata says they depends on Delhi office for replacement and the defective hand shower will be replaced after they receive the replacement from Delhi office. Calling on Jaquar Customer Care toll free line to solve the issue becomes a a headache to me as Call Centre Escalation Executives are repeatedly forwarding the call to the Kolkata Jaquar office for no purpose and Kolkata Jaquar office repeats the excuses as indicated above.
Is it the policy of Jaquar to harass the customer like this and cover the warranty period without any after sales service?

The handshower of the toilet is having leakage since 4 months. It was purchased 4 years back approx. It is to be repaired or replace whatsoever solution.
Secondly tap of the washbasin is also leaking.
I have also mailed on [protected]@jaguar.com on 10th nov but no reply.
Toll free no is also not working properly.
I request to solve my problem at the earliest.

Our all bathrooms are fitted with jaquar geyser aswellas artize fittings

One of the bathroom geyser is not working properly, neither hot water comes regularly nor the geyser itself working properly

Pl make an instant solution as we have used more than 6 lakhs in one bathroom

An early reply is awaited

Thanks

P k bhadra
Mig 3, kananvihar, infront of idea office. Patia bhubaneswar
Tel no [protected]/[protected]

Pl note that the jaguar wall mounted push system toilet flash is not working at my bathroom. The water is pouring continuously and the flow is not stopping. Wastage of water due to malfunction of the push system flash. Pl send the technician as early as possible. Sending the pictures for your ready reference. Both the toilets have the similar problems. Once the flash above the comode shown in the pictures are pressed water stops flashing the comode but the flow is not stopping for 15 minutes resulting into huge wastage of water.

I have two complaints:

The first is about a leaking kitchen tap.

The second is a leaking shower head

Kitchen tap: i have a mixer which leaks from the bottom when the mixer is turned left. I think the washer needs to be replaced

Shower: the shower head leaks because something within the shower taps has gotten damaged.

I would like a technician from the company to attend to this as local plumbers cannot do this job.

On a complaint to you a service engineer from jammu service centre visited me. He examined the item perhaps a valve, but told me that i shall have to pay for item perhaps called face that was to be replaced. He did replace it and i paid rs 120 for this item. While i feel the price charged is genuine being your local representative even though no bill etc was given.
However, when i told him that the item was covered for ten year guarantee i should not have to pay any thing but he insisted that parts broken or damaged are to to paid for. This was confirmed by the local dealer from whom item was purchased m/s rahi sanitary store subash nagar jammu. While i am grateful to you for attending to my call on the basis of confirmation regarding the year of purchase from the dealer who had not issued any warranty card to me at the time of purchase. You are requested to kindly confirm if customers have to pay for the items to be replaced and what are things covered under warranty/guaranty of the company for ten years.

This complaint is still unresolved. How much time you take to revert, its been more than 10 days. Everytime person comes in twice - one for checking and other for replacing parts and charging us twice for visiting charges. This complaint is more specific - so bring parts as per the requirement.

Our toilet flush is leaking please replace parts.

I need permanent solution to the problem as this is happening every other day.

I just cant spend money on such issues.

I am very much disappointed with jaguar, i had ordered directly with jaguar shower enclosure door, but unfortunate they put it wrong, i have complained immediately but since 14 september problem is not yet solved. Guy named jafar is very unprofessional, he is private plumber and jaguar sent him to install the shower door but he did not know how to put it, very sad unprofessional person came to install. My complain numbers are 702136 and 782931. I hope jaguar will solve the problem and keep my trust alive. I have one another big project and i was considering jaguar but now i am also considering grohe, kohler etc. I am regretting why i spent 30000 rupees for jaguar door, i should have put 1000 rupees curtain and that is it without wasting my so much time.
I request jaguar pls solve the problem as soon as possible becoz i have spent 4 lakh for bathroom and this is not correct that jaguar put shower door and my bathroom gets all wet.
Complain number 702136 and 782931.
I hope that i don’t have to visit to consumer court.

The jaquar tap (Dual connection for hot and cold water) in my bathrooom was leaking. I called the customer care and raised a complaint for this. A person (From their outsourced function for sure) came and said that the threading is gone and he will get the part the next day. He didn't come the other day but i got a call from their end saying that the person is not able to open a part and that i need to arrange a plumber from my end.
I told the customer care that the tap is in warranty and local plumbers are not going to touch it. Also, the problem is in the tap itself and not the wall fitting so there is no reason why i need to get a local plumber.
A lot of back and forth happened with jaquar folks finally saying that if the authorized partner is not doing it, they will send someone from their own end. Now more than 2 months have passed and jaquar is sleeping on it thinking that customers will forget.
The complaint id is 680832.

I had purchased open flushtank o jaquar company but service is quite inconvenience.
I had booked complain no.(856686), company service come and didn't provide solutions as this is none of our problem call plumber.
He switch this problem to plumber.

And product is also quite inconvenience as it's jam and not giving pressure up to the mark.

Still m facing this problem and my open flushtank didn't work.
Purchase date : 07/04/2016

Dear sir

It is very painful to note that order placed to my hotel was delayed very long.

And attitude of representative was so bad and indefferent attitude intimating if you want buy buy or in other words we have not called you to buy our products.in future i doubt i would install any of your fittings in my future projects

I have bought worth 1.5 lakhs of fittings to my vaishali hotel lodging dharwad, and wanted more. If this attitude shown before selling then what if there is any complaints

Now i think of other products
Thank you

I have purchase new furnished flat in paonta sahib himachal pradesh. They used jaguar fitting for bathroom & kitchen all tap are working properly. But one tap of my bathroom is not working even in new fitting. Pls resolve the issue i shall be thank full to you for this.

Chander shekhar
Mob. [protected], home-[protected]
Badripur tehsil paonta sahib
Himachal pradesh.

We have purchase health faucet ald chr 573 which is leaking retailer rejected to replace kindly provide warranty

And also

Problem with jaquar paper holder the pin which is to fasten is free not tightening to get fixed kindly rectify asap

The site is paras hospital bailey road raja bazar patna bihar 800014

Purchase date 23 september 2017 from international bata concept exibition road patna

I bought this product from m/sanil paint and hardware store on 13 dec 2016 through bill no8751. This flush valve is not functioning for last six month and nobody is attending to my complaint on telephone. There is auto response system which just says"welcome to jaquar lighting and it functions"from * am to 5 pm" and just switches off. You are requested to provide me the solution so that i do not feel that such a reputed company can be so dysfunctional in its customer care. Thank you so soo much in advance.

Sir/mam

From last one year i am complaining regarding your product but no solution. From the first day of purchase it is leaking but you are not doing anything just the technition comes and open the flush and uses my my one bottle acid and than tell me if the problem occurs again please do like this and goes. You know i am suffering daily with this problem when guest comes it becomes shameful situation. Please do consider the issue seriously and change the product as your product itself is not good.

=Am a valued customer since 2014.
=Recently I made a complaint (Customer Care No.) for necessary action as the system is out of order since last 5 days.
=Technician attended today at 1.30 pm but not done the services as he came without any accessories (statement as per him).
=I tried to convince him to do the job by utilizing my old tap which is available in stock.
=He was very reluctant. Neither he provided the necessary tap nor from my old stock.
= I requested repeatedly to do it somehow (as a temporary measure atleast) since this is at a very sensitive place.
=His behaviour was very indifferent, attitude was not at all for a renowned company like Jaquar. He(Parvesh Pathak, as per him) has not shown minimum etiquette how to behave with Customer. Job is incomplete