Jaquar Complaints & Reviews

Complaint #934281. We bought the jaquar insta heater on 16-apr-17. On 3-nov-17, the heater caught fire and got burnt down completely. Luckily no one was injured but chances were high. There was no short circuit as the fuse did not trip. We have complained so many times but have had horrible experience every time from jaquar personnel. 2 visits were made but no actions taken, we want a replacement made asap. Almost everyday, we are following up but get the response that we will get back to you. Is this how the brand works? Not sure if there is any other way to escalate the matter beyond this? Or do we need to go to consumer court for it.

Dear sir/madam,
Our spa steam system was done by the jaquar technician few weeks before but the complaint is not resolved as the problem is repeating same as same as that of previous one. Technicians are not responding to calls. Spare which was supplied is not working good when asked for replacement they told it will be done by company but still the spare worn out is still lying with us. Kindly consider the case close the complaint.

I purchased a water heater and commode flush from jaquar on 23rd aug'17 and both are not working properly. The water heater does not have a light... Either its not working or its faulty but it doesn't work properly either ways. The commode concealer unit keeps leaking forever. It is not even 2 months since i have started using it but still the equipment is not working properly.

My newly brought shower tap is not functioning properly. Kindly arrange to check and inspect by jaquar authorised representatives and rectify the fault.

This is my second experience with jaquar for faulty workmanship with a hole in wash basin tap leakage and it took more than 2 months fight to get new one from their hq in bengaluru.

Case numbers 702136 and 782931

Dear sir/madam,
I am very disappointed that since 2 and a half months i am complaining and my case is not solved yet, i have not been able to use bathroom after spending 4 lakh rupees, i have installed every thing from jaguar.
I had ordered directly with jaguar authorized dealer (Royal marble and sanitary store buchpora) shower enclosure door in srinagar kashmir but it was not installed correctly and from the very second day i am complaining that water is leaking and now it has been two and a half months but the case is not solved yet and the persons who i have contacted so far are ignoring, they are not dedicated and are not professional enough, i have paid full money. Here i am sending you the numbers of contacted persons.
[protected]
[protected]
‭[protected]‬ customer care also contacted.
Nothing is working so far.
Please forward my complaint to somebody who is able to do something to take some action and solve the case as soon as possible.
I hope i don’t need to visit personally head office with the complain.
Case numbers. 702136, 782931

Personal note - srinagar kashmir branch of jaguar and authorized dealers and those who install modern showers and do modern fittings and work for jaguar needs in srinagar some professional trainings for installations of modern showers, so that customers like me won’t suffer and trust jaguar as much jaguar assures through website.

I hope my case will be solved as soon as possible.
Case numbers. 702136, 782931

Thank you very much, have a good day.

Showket

After flushing water is still running and not completely closed.
Pressure at first floor is not sufficient for proper flushing.
This complain is already registered for 2 to 3 times but after visit of technical person problem is again arrise after few months
So it's request to get final solution to this complain bcoz jaquar is belongs to perfection

Dear sir/madam,
As we are facing day to day operational problem since last one month, please send your executive for installation of water heater (Boiler) on urgent basis at our hotel "jj resorts" address - main road, narsinghprasad, dhamra, dist-bhadrak, state - odisha, pin-756171, in front of hero showroom. Mobile no-[protected]/[protected]. Email id - ranjitpati. [protected]@gmail.com.

I have place a service request on 2nd dec 2017 as my bathroom toilet flush stopped functioning, i was told that i will receive a call within 72 hrs but till today i. E 8 dec 2017 i haven't receive any call.

I have called 5-6 times and every time i was told that the person will visit today.

Are you people paid for not working, being in customer service industry how can you be so casual.

Kindly get the problem solved by today else i will take another step to get the work done.

As mentioned above we have purchased Jaquar Artize body shower and installed in August 2017. Initially it had good flow and from past one week the pressure in body shower and sprout has been reduced only for hot water. Water doesn't have any hardness because we have installed softner also. The body shower doesnt have any accumulation of water marks on the surface. Kindly suggest the solution for the problem and send the technician.

On 20th november 2017 i complained about a leaking faucet bought on 14th november 2017. My complaint was registered at the call center ref # 906955 at around 4 pm by jai. I was visited by 3 technicians over the next 5 days for 1 hour duration's each to repair the tap and the final conclusion was that a part needed to be replaced. This decision was taken on the 25th after the "senior technicians" visit and speaking with the area in-charge eastern india mr. Abhishek. I was promised that by 27th the repairs would be completed. Post that i have called the call center 5 times with no luck as i am always transferred to abhishek who promises to send somebody but does not. He does not respond to my phone number from the last 7 days unless i call from the customer care. Today 6th december 2017, i called him from another mobile to which he responded but disconnected when i introduced myself.
When can i get service

Had called your customer care on 1 dec to get my geyser serviced. Rgd service call reference number 937614. The local service centre, at patiala, rung up twice but no one has turned up to do service. Rung up customer care again on 4 dec but still no one has contacted me. Your after sale service is terribly poor you need to pull up your local service centre. My mob no [protected].
Brig virk

The tap installed by the builder 5 years ago has water dripping continuously after closing. Lodged the complaint for the same with jaguar customer helpline 4 days ago.
No call no response. Worst after sales service from such a reputed company.
I hope you stop fooling the customers.
And i need my tap repaired at the earliest or else i know many better ways to rip off such firms.

Purchased bathroom accessories from @jaquargroup (Fbd). One of the items (Handjet) has broken due to manufacturing fault but they've denied to replace it, despite of 10 years warranty on the same. We've launched a complaint (Complaint no: 927296) at their delhi office on 27.11.17 but still it is unresolved. Is this a service they claim to offer? We feel totally cheated by this group.

I had bought a closet from j& j kumaranalloor, kottayam, kerala. Now it's only 2 months when i am using it. The flush is damaged. The water keeps coming out of the flush it can't be stopped. So i called the toll free no [protected] they attend the call while i am registering my complaint they drop the phone so i am registering this please kindly do the needful asap

I had purchased a water geyser vide invoice no. 4995 from your dealer deepak marbles (Sahibabad, ghaziabad) on march 15, 2017. I had purchased it while renovating my house, where by the way, i used all jaguar cp fittings. After the renovation, and come winter, i recently started using the geyser in the month of october. And this is where the problem started. Within the first few days o[censored]sage, geyser started making a continuous popping/bubbling sound while heating water. The sound is very loud and it seems that geyser is about to burst. The sound persists for entire time when water is being heated, and given the intensity of sound, we avoid using the bathroom during that time. As you might understand, if geyser indeed was to burst, it would be a life-threatening situation. I have been running pillar to post between the dealer and your service center with complaints, for over 2 months now, but there is absolutely no resolution in sight. Here is a brief outline of the complaints that i have lodged regarding this issue:

1. Lodged 1st complaint on nov 3, 2017, vide reference number 818084. Action was taken on nov 13, 2017, 10 days later and the heating element of the geyser was changed.

2. However, element change did not resolve the issue. The bubbling sound continued and i yet again lodged a complaint on nov 20, 2017 vide reference number 9008318. After a couple of visits by your service engineer, they have again suggested heating element change, most recently on dec 1st, 2017.

I do not think this is the right approach as the element has already been changed once and cannot go kaput within less than a month. Also, since the water is getting heated up, the element is likely fine and the sound may be due to a faulty chamber or other internal assembly. I request you to either replace the entire product at the earliest, or issue a refund, as it may be the overall product which may be faulty.

Sir,
This is b mariyappa, 67, 3rd cross, rajathadri layout, kothnur dinne, bangalore - 560076 purchased all types of jaquar led light fittings worth rupees 1 lakh, from wholesale dealer (City market bangalore during april 2017) for my newly constructed house of two floors.

Immediately after fitting, many tubelights, ceiling lights have been burnt and replaced through mr mithun (Service provider of your company). Once in a month one or the other fitting is getting burnt and it is very difficult and inconvenient to approach the service provider.

It is also learnt that the service provider is very reluctant to replace the same, time and again. The wholesaler is telling that the company will provide the replacements till two years of warranty and advised to approach the company people.

I have been put into lot of inconvenience by purchasing your light fittings for the entire house and i expect your good services by replacing all genuine, durable, good quality light fittings or take back the entire fittings and return the amount i have spent immediately. Failing which i am constrained to approach the legal forum through customer court.

Hope you will respond my complaint positively within 15 days.

Dear team, i have logged complaint for the toilet flush not working & water leakage issue 28, 2017 with service no 935224. But nobody visit place to fix problem.. I have called many times to customer care but didn't recieve any solution... The worst and disgusting services recieve from a reputed company... Still the problem is not yet resolve...
Pls do the needful.

Hi team, need your urgent help with this issue. This is to bring to your attention that today in the early morning hours, one of our shower cubicle door exploded without any reason. We heard a loud noise and on checking found the complete door in pieces. The door was in the same open position as left the previous night. No one touched it. This is really scary. I cannot imagine what would have happened if someone was inside. I request you to please look into this matter urgently, as this is highly dangerous. We live in a township. The bathrooms came pre fitted with jaguar shower cubicles. If this is a manufacturing defect it can happen in the other flats as well. Totally unacceptable. Please look into this urgently. Also, we are without a shower cubicle door. Need one urgently.

Lodged a complaint on 24-nov'17 my issue is not been resolved, but i have got 2 sms stating that the issue been resolved (One on the 28-nov & on 29-nov) how come without resolving the issue you are blindly sending sms..???
My main complaint is the technicians are not willing to come according to our convenient time, if they have an appointment in the nearby area they w'd come & attend it seems. This what been updated by the technician...!!!
Surprising customer service..!!! Technicians are rude & unfriendly. This is not my first experience with jaguar

How are you going to resolve my complaint #917136

The geyser is not working and l have lodged 2 complaints nos are 144619, on 25/11. And the second one on 28/11 — 917514. The technical help was not available and they have sent me a message that the matter has been resolved without the person from jaguar coming to my house.
I took this matter to the higher authorities but still the issue has not been resolved.