Jaquar — jaguar

Address:

Ernakulam, Kerala, 682305

We had renovated our house in 2017 and replaced all our wc's with jaguar products, owing to its quality, reliability and after sale service. We bought it from dealer cochin saniwares br. Poothotta kochi

Unfortunately, before even we used it, i observed a hair line crack on the closet. This was immediately informed to the dealer and he told us that he would register a complaint. Nothing happened for months together. Again we approached the dealer and he promised to re-register the complaint. This time two techs came, checked, were convinced that it was faulty product and promised to replace it within a couple of month. Again there was no response from the dealer or the service personnel.

After disgusted followup with the dealer, a third time complaint was registered. Two service techs came, checked, were convinced that it was faulty product and promised to replace it within a two - three months. But this time i took a pic of the service job card for proof (Which i did not do last time) but i am sorry to say that till today my complaint is not resolved. Really really fed up of following up with the dealer.
I am attaching a copy of bill, copy of service job card, photo of the product. Kindly do the needful to resolve this issue.