Jaxtakart Complaints & Reviews

Hi,

I placed an order (#431117) for mobile phone battery on 13th May and received it on 28th May even though it was a priority shipment.

Immediately after the delivery guy handed over the shipment, I opened and found that it was the wrong product. Very next moment I tried their contact number but was unable to Reach, hence I sent a email explaining the situation along with the photo of the product that I received.

On 30th May they replied...

Dear Customer,
We are really sorry for the inconvenience caused. Don’t worry your money is in safe place. Please send us some images or a video of that product which you have received and clearly shows that the Battery is not fitting or not working on your phone. Then we take further necessary action.
Thanks.

I then immediately sent them the comparison photo of my old battery with the one they sent and also a photo showing that it was not fitting on my mobile.

Since then I have not heard a single time from them, I've been sending repeated follow up email (almost daily) however still there is no response from their side.
Placed an order for urgency and It's almost gone be a month now.

My money is gone and also their product is of no use to me.

Kindly help in getting this issue resolved asap.

Regards,
David

Hi Sir,

I want refund for my order which i had placed. Please refund my money as soon as possible otherwise i will file a case in the court against negligence caused.
The product is not yet received. Jaxxtakart is fooling customers for the product but the delivery of the product is lacking. Hence initiate me a refund as soon as possible before filing a case in the court.
Order no is - 436860
I had placed my order on 2 nd June. Its almost 20 days.

I had my first order in your website for lg g4 mobile battery and i received a fake one after long delay of delivery which dissappointed me and thinking not to order anymore from your website. Why you are sending fake products to customer if you cannot provide original one why you are keeping in lessprice to make belive by people to purchase its better to beg from someone instead of cheating. I don't want to be cheated i need my money back or i will raise a consumer complaint

I have booked anorder on 24.04.2019 for celkom mobile battery and i got it on 16.05.2019. I received the fake battery and also size of the battery is bigger than to mobile slot. This is the fake battery. My order id. Is 425088. Ihave already registered complaint for that many time but till i'm not get any resolution
Please look that matter and provide me replacement or refund the amount in my account as soon as possible.

My booking number:- #426119
I've ordered karbonn titanium s200hd battery from jaxtakart.com
You told me you'll deliver it within 7-10 days
It's been 12days already and my battery isn't even shipped yet..
This concerns me alot and with all those reviews i somewhere believe that you guys are fraud..
If you aren't then please deliver my product asap...
I paid the billing amount through paypal
My mob no:- [protected]

I have order Case of Honor 4x for Rs113 Payment done by Paypal on 3 may 2019. and i m checking all day Tracking Code In that they are showing Only "Order confirmed but not dispatch till now.
My Order id is 428262.
Today 10 May 2019 i have called customer care they are saying me that the product is not availabe right now. they have good offer they have some kind of earphone of Rs299 they will give me in Rs113. I have said that i dont want the earphone give me my money return. Then they are said me they will give me refund after 15days.
My question is that only if the product is not avaliable they u have to give refund quickly why the company is taking too much time.
And one more thing the Company site is making fool i have triend Tracking site of Company. fake site i have check my traking code they are showing me order confirm waiting for dispatch and i have check with rong number they are giving same details to all wrong number

All of them are bloody ### they just live for money. I Ordered a tempered glass. It was taking long to dispatch so I mailed them to cancel the order and ordered it once again. They didn't cancelled ot saying sorry we will ship soon. And they took 1 month to ship the product and I still didn't got the product. Bloody lossers took rs1200 for both screen gaurd and yet didn't provided even one. Order no - 423809 & 421939.

I have ordered a redmi 3s prime battery through jaxtakart on 1 may 2019 . My order ID is 427507 . I even paid rs 29 for express delivery in a hope to get it delivered asap but my order is still not shipped. I emailed to the customer care several times still no response came . There phone no. is always busy. Can’t reach them through any medium. There no option to cancel the order. This shopping website is absolutely fake and scam . Kindly help me to refund my money .

I paid rs. 269/- by paytm to jaxtakart for nokia mobile battery bl4c (Order no.423633) on 20.04.19. The order was successfully confirmed. Payment was acknowledge by the jaxtakart. I am waiting for delivery of my order. Till date the product is not dispatch.
I write the mail to customer care ([protected]@jaxtakart.com) on 23.04.19 and requested to dispatch my order immediate or cancel my order because there is no option to cancel the order in jaxtakart online shoping site. I did not receive any response from the company. I want my order or refund.

M k sinha
Mob.[protected]

I had ordered a micromax canvas 4 a210 battery from jaxtacart. Order # 413275. The picture displayed on site was of the original battery. What i received was a duplicate that did not even work once. I had paid 399 for the product. Just after ordering i saw so many complaints against the company and products - but too late. Readers / customers please caution yourself - jaxtakart sells duplicate and non working items while displaying original on the site and is defrauding unsuspecting customers. They have not refunded money to anyone only offering to exchange with other duplicate stuff.

Order lying at delivery hub since sunday, but is not being delivered, the person for whom i had ordered the product would be leaving for his home town and then the product won't be required any more. The no. Of dtdc showing on there site is not responding neither your no is responding if you can get it delivered by tommorow noon then please do otherwise tracking id is (X[protected] order no. Is #418298 dt 3rd apr. Where it was mentioned gelivery 7 - 10 working days. I presume that time has lapsed could you kindly ensure delivery.

I purchased a lephone w9 battery from jaxtakart.com by rs. 399/- on 01/04/2019 from net banking and order is verified and the said amount also deducted from my account but they didn't shipping or dispatched my product till the date i. E 05/04/2019. They aren't show the status of my order and tracking of order. If i search on tracking order they said that your product is not shipped yet we will dispatch shortly. Order id #417462. Their phone number is +[protected] but it is always busy. Address jaxtakart
Belakoba, near water tank
Prasannanagar
Jalpaiguri
West bengal-735133
India
I had also sent an mail but they didn't give response.
I want my refund followed by cancelling the said order.

That the order for swipe elite note battery model: high quality was made online thru app and payment was also done on 27 feb 2019.
- that the order reciept created online is attached for your reference and records.
- that the order was handed over to courier by jaxtakart on 11 march, 2019 after i have made repeated calls. Most of the time your phone is busy. Dispatch details and time is attached for your reference and records
- that the courier was received on 19 march 2019. Picture of what was received is attached for your reference and records.
- product which i received is headphones and what i have ordered is battery.

After sending email about the same, below is the reply received from jaxtakart) -
Dear customer,

As per our telephonic conversation you have confirmed bose brand headphone on 09/03/2019.

For which i have replied based on the facts : -
Dear sir,

There is no discussion we had for accepting the headphone in place of battery. We are not at all interested for the product which you have sent. Our requirement is very specific - battery for swipe elite note which was ordered on your app.

If you don't have the same, kindly refund the amount which i have paid and take your product back as the same is of no use to me. If i have any requirement of headphone i will specifically ask and order the same only.

Request you to kindly send me any of the communication in writing only.

Regards,

Jaxtakart is adamant in replying same thing only repeatedly : -

As per our telephonic conversation you have confirmed bose brand headphone on 09/03/2019 instead of swipe elite note battery.

They are not even sharing any details where i have agreed for headphones instead of a battery

Order no 412990, dated 18.03 2019 from Jaxatakart.Com amounting 418 (389+express delivery charge 29) not delivered till now.Despite paying express delivery charge of 29 .Customer care guy not sure when will it b dispatch and when asked for refunding amount they denied and not refunding money also.Horrific and frustrating.
They are saying we will dispatch it soon.I don't know that for what reason they charged Rs 29 as express delivery when they can't delivery in 10 days time also.
Is this not cheating .

Order id - 412040
I order a premium lava pixel v1 battery.
From last 10 days i am seeing the same message on "track order page"that my product has not been shipped. There is no update.
They promise to ship the product within 3 business day and deliver it within 7days for express delivery. But its not so.
I have already sent 4 mails to them on their email [protected]@jaxtakart.com but i got no reply from the jaxtakart team. I tried calling but they dont pickup the phone and switch it off later onn
Once they picked up the call and for 45 secs i kept on saying hello hello and there was no respinse from other side after that they didn't pick up the phone.

The biggest fraud they do is.. They dont have the product in the stock and still show it available on their website and take order on it.. And later they dont deliver the product.
Never use this site.

#396726

I ordered a krabon k9 eco battery. Due to unavailability, they dispatched different product which i denied and asked for a full refund. After so many emails and talk over a phone and pursuance of this matter, i was told that my refund will be initiated asap. I have not received my refund even after 3 months and i have been promised by thier staff sangeet and sarfraz that i will receive refund soon.
I am seeking a full refund asap

I have already complained on the customer care of jaxtakart i. E. [protected]@jaxtakart.com.
But, no response received. I am giving copy of email which i have already sent to them on 16/03/2019.

Sir,
This is to inform you that i have ordered a replacement battery for swipe ellite 4g, order id - 409995. I have received the order on 14/03/2019, after receiving the product i found that it doesn't fit with the phone. And, it is large in size compared to the original one. So, i want to return this product and i want refund my money back to the "original mode of payment". I tried to call immediately to the customer care on 14/03/1994, but call cannot be completed. I tried on 15/03/2019 & 16/03/2019 between the time interval 11 am to 5 pm, more and more but unexpectedly call cannot be completed. So, i finally contacted via email, please respond to me asap and fulfill my request.

Finally, co-operation from your end is highly solicited.

Thank you.

Yours faithfully,
Rivu banerjee

But, i received no response from them, therefore i want to take necessary steps in this regard to solve it immediately.
Thank you.

Yours faithfully,
Rivu banerjee

I have ordered a nokia 6.1 plus battery in jactakart on 05/03/2019
Till toady (19th jan), there is no update regarding the order. Shipping not yet initiated. There is no option to cancel the order. I have raised request to refund, they mailed me
Dear sir,

Your order has been delayed due to non-availability of the product. We are expecting the product will be available within 3 days. We assure you that we are trying our best to fulfill your order as soon as possible. Inconvenience regretted.

Got this mail on 16th jan, and after 3 days also not initiate the shipment, seems they are searching for buying the product from other buyers, i dnt believe these guys, it was my urgent requirement to replace my battery, for my primary mobile and no use. I purchased the same from other trusted source and delivered on time and using now, so i dnt need their delivery

I need immediate refund

Order no# 408932
Date: 05/03/2019

I ordered a microsoft lumia 535 battery model: bl-l4a on 04-march-2019. They said order is confirmed and messaged me about order confirmation. Now 13 days over. Till now i didn't get any confirmation message about shipping. I tried contact them through email provided, but no response. I already payed through debit card. There is no option to cancel the order. Please send my product, otherwise give my money back.

I ordered a battery from jaxtakart and the battery is charging very slowly and it takes more than 30 hours to charge and when the battery reaches 35% then it automatically came to be 0%.
I complaint to the jaxtakart then they told me to mail me the screenshot of battery graph and i sent the mail then also i didn't get any response and i paid rs359 for the battery.
Please help me to come out from this problem.