Jeeves Consumer Services Complaints & Reviews

I have purchased SAMSUNG AC from Flipkart (Incident: IN[protected]
Order:OD[protected]
and Complete Protection Plan(2 Years) from Jeeves Services.
i raised a request with Jeeves consumer services and they had sent the technician to check up the issue with it. After checking the issue the technician said that there is some issue PCB and he had raised a request to replace the PCB
Than struggling after almost a month i got a call from Flipkart and Jeeves that my AC cannot be repaired and you will get refund but Struggling to get refund after Flipkart made promise for refund but was not done after 45 days
Kindly help here

No one response for washing machine drier motor still one month is gone and not taken any against this compliant

Sir I've bought samsung tablet and Jeeves complete insurance which will expire on October and I'm under warranty still today, but when I claimed insurance of my product they are forcing me for payment regularly of which I've tired of ...I've valid proofs and recording that I've received broken tablet of which I've already informed agency by mail and customer care but they're forcing me for payment link and denying my claim

I have Realme 7 mobile, which got a screen damaged repair before 6 months. Again on 6 May 2022 unfortunately due to unknown issue their was screen problem.
I called to customer care same day and got confirmation that it will be again repaired and if it is not software issue, than I have to pay Rs1000 for repair. I agreed and mobile has been picked up on 9 May 2022.
I got an email that it is physical Screen damage and I have to pay Rs.1000 un-refundable. I replied instantly that I am ready to pay the said amount, as my business is affecting badly without my mobile.
Jeeves took 10 days and everytime replied that there is some technical issue and they will resolve my case soon.
Suddenly yesterday I received a call from Jeeves stating that my handset cannot be repaired as the same damaged was repaired 6 months back, wherein Jeeves plan was about 2 damaged services.

I emailed to CEO-Kalyan Krishnamurthy of Flipkart, but not received a single acknowledgement.

I am planning to move to consumer court for such type of irresponsible service and wasted my 14-15 days.

regards
Sameer
[protected]
[protected]

This is adv paras arora from saharanpur. I have purchased a window ac of hitachi 1.5 ton capacity from flipkart which is delivered on dated 11/05/2022. The installation date was 13/05/2022. I have continues called from 13 may 2022. But again and again the owner ([protected]) told me to wait again and again. Two times i have closed my office as he said that we are coming but then no response. One time he said that installation will be done in afternoon. That time i was in office so i replied that adjust this in evening. After that i have called more then 20 times but neither he picked the call nor response through back call. What is this. If you don't want provide installation. Its ok. Just give me simple reply. I have attached the screen shot of my phone calling history which cleared the outgoing history. This is totally harassment. Yester the technician boy mr. Sahil said sir sorry tomarrow it will be done in first time of morning. Then no response. Now no sorry is sufficient. Kindly take note of that an a strict action request is demanded by me.

Hi Team,
I had purchased a real me tv (43 inches) from flipkart on 12 August 2020,
i had also purchased the Complete TV Protection Plan(3 Years) available on Flipkart from Jeeves Consumer Services. Now After 1.5 years o[censored]sing the TV, suddenly a black horizontal line is coming at the bottom of the TV.
So i raised a request with Jeeves consumer services and they had sent the technician to check up the issue with it. After checking the issue the technician said that there is some issue with the panel and he had raised a request to replace the panel.
Than after 2-3 days i got a call from Jeeves that my tv cannot be repaired and they will be providing the refund which is too low.
also i checked with Real me service centre and they said that the panel is available and can be replaced but Jeeves is not getting agree to repair my TV and asking me to take a refund only. I had already raised a complaint 2-3 times but there is no resolution for the same.

can u please help in this case

Order Details :
order Id : OD[protected]
Jeeves Complete Protection plan id : CPFK[protected]
Claim ID : CLCPP[protected]

Hi team

I was keep on tracking with flipkart for the installtion my installation suppose to be done on 11th may still I didn't receive a sms or any update regarding installation how long I could wait for installtion spending lot of money without getting any response is to weird could you please arrange someone and do my need ASAP

I have registered complain against Jeeves on consumer complaints web site on 9 may 2022 and after two days the complain is not solved but at the web site consumer complaints is showing solved the problem.
So request you kindly check with Jeeves the problem is not solved it's still pending.. I have all the mail replied from Jeeves support.
Pl. Don't buy any material from Flipkart because Jeeves is the company of Flipkart..
They are lier..

This service supposed to get addressed by 10 as per your 72 hours promise however from the last 5 days I am calling you guys again and again to get a resolution on this.

Everytime the agent responded with an excuse and apologize for this

I had enough of this now I am filing a case in the consumer court also i have recorded the call and post the same scenario on Facebook mouthshut.com

On 18th April 2022, my iffalcon 55K2A 4K LED TV in Jeeves extended warranty just would not turn on. I raised an extended warranty claim on 19th April. The Jeeves technician checked and the TV was taken for repair on 21st April. Thereafter I was told it would take 14 days for repair. However, it has been more than 20 days now with no resolution in sight. All I got was a video of a half repaired TV with red lines on right hand side of the screen which was unacceptable.
The claim id is CLJPF[protected]

I request for a refund in line with terms of the Jeeves extended warranty policy.

Hello team,

I was assigned with a technician to repair the washing Machine from Jeeves, the technician visited and collected visiting charges + spare part charges from me and went, he came back again with a used spare part, when i denied to get it, he kept the washing machine open and went off, he never came back.

I tried to call him from past 3 weeks, he just keep on rescheduling the date.

Tried to call jeeves customer support, they said that the ticket is closed with some other reasons. Jeeves team never connected with me before closing the task.

Its been 3 weeks, washing machine is in open condition.

Dear sir,
I purchased onida washing machine fro Flipkart and also buy extanded warranty for one year which is start from company warranty will expire. I register complain for repair machine on 23-April-2022 but still they are not repaired or replaced or refund.

Inspite of sending document regularly through reply mail the customer service executive are denying receipt of required documents.
I have mail records of the same.
But they are keep rejecting the claim all the time.
Due to it I have to take legal action against jeeves and flipkart.

Please look into the matter provide resolution

Today, 6th May the installation was scheduled for dressing table, but it's not done yet.
Why there is delay???
"Dear Customer, Jeeves engineer MUNNA KUMAR [protected] will call you to fix an appointment. To reschedule your INSTALLATION kindly click on www.jeeves.co.in/track/2E5-41483PTSCLO-6545573 If satisfied with service, enter 2193 at time of case closure else enter "0" - Jeeves"
The Jeeves engineer is not responding the calls, nor they called me.
and no resolution provided by jeeves customer support, they are just rescheduling the installation.
worst service from worst company

AC was delivered by flipkart on 30th April and it was supposed to be installed by 1st may 2022 by jeeves. But on the same day i got a message of rescheduling it by 6th may. No contact has been done by jeeves till date. No customer care contact number is provided to contact. When i contacted flipkart, they gave me a long resolution date and today is the last day of that and they will again increase the resolution date as usual. 6 days has passed after delivery of product and no contact has been done with me or no contact information is provided of any technician till date. It seems like they will install it in next season now.

Sir/ Madam, I am Keerthi Ramesh I had purchased the Mi LED Smart TV 4X 108
cm 43 worth•Rs.23133/-on[protected] also I had Purchased the 2 years extended warranty from Jeeves Customer Services •Rs 1655/- and on 15-August-2021 my TV screen was turned into total black screen and I raised the same complaint on Jeeves Customer Services on[protected] and technician was came on 01-Sep-2021 and told that the TV was not repairable and you will get refund of money. After that on 10-Sep-2021 My TV pickup done by the Jeeves Customer Service technician and told that i will get the refund within 15 days after the bank details taken by them. On[protected] I got the mail from Jeeves Customer Service regarding my refund of money Rs. 18, 506.40/- after depreciation value: Rs. 4626.60, After the agreeing the amount I mailed my Bank Account Details and Passbook Photo on 25-Oct-2021, Then after I didn't got any type of refund in my bank account till now[protected], I tried so many times contacting them but no use so I requested to into this matter and solve my issue as soon as possible.All the proofs attached below.
Contact Number:[protected]
Mail Id: [protected]@gmail.com

My 32" iffalcon led tv under 2 yrs extended warranty, on 27-03-22 i complained to Jeeves on phone that my tv is not switching on, on 04-04-22 technician visited and told me that tv tobe lifted to service centre. on 09-04-22 technician lifted the tv. Till now they don't returned my tv, i called Jeeves coustomer care and I mailed to [protected]@jeeves.co.in many times, but they are not able to track the tv repaired or not, they simply saying wait 2 business days, please help me to get my tv

On 12th of Apr I raised a complaint that my phone screen is damaged and they asked me send all the documents like photos of phone with damage, IMEI number and my invoice which I did and then I received a message asking me to pay a processing fee of 500 which I did on 14th April. They said they will send a technician to pickup the phone and wille be repaired in next 15 days however today is 28th of April and no one came to pickup the phone or the phone got repaired till now. Whenever I call or email them I get a standard pre drafted email stating issue will get resolved in next 2 business days and it has been multiple 2 business days and there is no resolution provided.

No in warranty service for iffalcon 55k31 even though I have complete 3 year protection. Everytime I call they ask me for 2 business days. It's been 12 days since the customer care and technician is Playing hide and seek. Wasting my valuable time. Today that is 27th April 2022 the technician named Mr. Santosh Chari called me again saying he will come at 3 in the afternoon, but like previous instances was a no show. The Jeeves have caused me great hardship making me miss my work and doctors assignment. This is my last resort. Thank you.

Please refer Claim ID is CLJWC[protected].
I regret to inform you that it is now the third night we are being sleepless due to extreme deficiency in service from Jeeves. There is no assurance from your side to attend my AC though I have paid for services .
Your person when contacted to your allocated technician Mr Seikh Habibur Rahaman yesterday as per assurance received from Customer care executive, You technician assured of visiting today for the services of my AC.
Till now he didn't turn up so I contacted Mr Rehman. He denied service today and he said he is under extreme work pressure and he can't serve and asked me to contact Jeeves.
What nonsense is this? What kind of EW(Extended Warranty) sold to me for which I have paid you? Why are there types of deficiencies in services? How can you make a customer suffer like this and why no alternate technician is allocated to serve during this heat wave when temperature is more than 42 degree??
I request you to arrange/allocate an alternate technician immediately and complete the servicing of my AC so we are not suffering sleepless nights tonight again due to your extreme deficiency of service or direct Mr Rehman to attend my AC immediately as per his commitment. Very disappointing in this situation
Regards
Sujit Kumar Jana