Jeeves Consumer Services Complaints & Reviews

Sir
I purchased a Sansui LED TV with complete protection policy no CPFK[protected] on the Flipkart online portal .
My TV is some issue then I call your customer care number [protected] and registered my complain with claim ID no CLCPK[protected] on 18 March.
After 2days your service engineer is visit my place and found the TV panel are not working so it may be changed and your LED tv sent our Noida service centre and he picked up tv on 24 March 22 of my house and he say one week time for repair the tv if not repair return your money of TV .
After one week no any response from your side then again call customer care and he say wait 14 days. Then again no any response from your side again call he says wait 2 days, after 2 days same answer repeated . On the again and again call on 12 April your customer care representative say your TV is not possible to repair and company decided return your TV cost and company called within 2 days for confirmation but till date no one call your side nor send any emails this regarding.
I call local services centre he say you call one my senior officer Lucknow Mr Akhilesh with mob [protected] . I call the gentleman and he say I don't help you called customer care .
I am very disappoint your company response .
Sir I request please see the matter priority wise .
Thanks.

On March 25 2022 agent of Jeeves came and convinced me to buy extended warranty plan for My New TV...
He showed nothing and Talked about nothing except THIS PLAN WILL COVER ALL THE COSTS OF REPAIR .
He didn't showed any Terms and Conditions . Or Talked about it ... Unfortunately we signed all The documents he told to . (It was all Electronic documents, I think)

Now It got damaged . We contacted them . They said They only pay 50% of Product . They said they all explained in Terms and conditions, Which we have no idea about ...

I don't know what to do .

THAT AGENTS NAME WAS PRAVEEN SOMETHING . I GOT THAT FROM THE RECEIPT .

The number they gave us to contact DOES NOT EXIST .I think they conned us

Hi, they offered a 2 years extended warranty for my new Kodak LED TV .
But no response for my service request for past 1 month.
could you please take the necessary action

I have purchased the thomson tv from flipkart and purchased the Jeeves (total protection) extended warranty while the Jeeves installation guy visited my home for demo.

After 1 and a half year my TV got some issues so I have contact Jeeves for the support since I have got the extended warranty of 3 years. The raised a complained and picked up the TV from my home for repair on 18th March ( receipt attached).

CLCPT[protected]

I have called and emailed multiple (25+) times to Jeeves support to know the status of my claim and it’s been over a month now., but till haven’t RECEIVED ANY RESOLUTION (neither refund nor my TV)

It’s really turning into a nightmare., each time I contact the customer of Jeeves they just make fake promised about waiting for 2 business days. My issue is standing still. Neither they are returning my TV unit nor giving any kind of refund.

No communication made from Jeeves end proactively. Each time I have contact Jeeves support and they just elongate the issue and keep delaying.

Attached the conversation emails as Proof and all evidence I have.

Finally, making a formal complaint through consumer complaint forum so that strict actions must be taken against such a fraud company which has failed to fulfilled their promise of Total Protection warranty.

It’s been over a month now.

Kindly Refund me in Full for my TV.

My washing machine picked by jeeves and still can't give the refund. When I tried to call they always told that wait for 48 hours, its more then 3 months old complaint.

I have ordered tv but installation not completed.. My number was lost during installation kindly update to my mail id for installation

My mobile Infinix note 10 was picked up on 28th of March and till now I have not received any updates on the same, I reached to customer service 3 times but they are clueless and they ask me to wait for 5 days but no resolution,

Customer service person Husna Muskaan did not even know to talk I was asking her to let me speak to the senior and she was saying it will be updated in next 5 days this is single line she was uttering on the entire call

Hi Team,

I have purchased hisense Tv in Flipkart after delivery installation process took by Jeeves and while doing installation i have also purchased complete protection plan for 3years with amount Rs 3415 and due to some issue with the TV i have returned to Flipkart and I got refund also from Flipkart, but as there is no tv and I should also get the refund amount for the protection plan also but when i sent an email not getting any response and when i called i don't get proper response

Atleast they are not able to transfer to another tv

I have purchased marq 55 inch led tv through Flipkart and purchased 3 year total protection which is valid till June 2022. Now no display is coming on my tv I have registered complain to Jeeves on 5th April and still no resolution has been provided no technician has been sent to address the issue. Every time call Jeeves customer support they say issue will be resolved in 48 hrs and till today no one has came. My ticket number registered with Jeeves for complete protection is JPPOFFK1975762 and my claim I'd is CLJPM[protected]. Please help in resolving this issue at earliest.

Real me tv has been taken dtd.20.03.22 for Repairs service, now it’s near 1mnth, not yet received the tv back, nobody is responding properly, always saying "wait few more days", everybody don’t take any service from jeeves.
Please do the needful for regarding this complaint

I had ordered a Realme 32" TV from flipkart and during installation i had bought extended warranty plan from jeeves.
A few days back there's a problem occured in TV. It has a white screen. I contacted to consumer support and was told to wait for 72 hrs for the visit of technician.

When after 72 hrs no technicians visit happened, i again called to consumer support and they told me to wait for another 48 hrs.

They are just selling extended warranty scheme and denying services when required.

Please do the needful.

Thank you

Hi, I purchased mI LED 43 inch tv from the Flipkart along with 2 years extended warranty from Flipkart partner Jeeves. My TVs display is not working after 2 years, so i lodged the complaint at Jeeves support on 5th of March 2022, but Jeeves engineer rejected the claim saying the product is physically damaged. I re lodged the claim on 20th March stating that there is nothing physically damaged in the TV, and asking senior engineer to visit again. But after so many calls and follow up with jeeves and Flipkart, the engineer never turned up. They just rejected the claim again saying physical damaged without inspection at my home. I also sent them email with photos of display where there is no dent or scratches on the tv display. But they didn't consider this and again rejected claim. I am adding my invoice of the insurance and images of the product for your reference. Kindly look into the matter and help us prevent such fraudulent activities where they reject claims on the basis of physical damage without checking from inside and by just sending photos. Just for the sake of rejecting it, they are doing such formalities. Kindly help us out. Thanks.

I have raised a insurance claim for mobile screen display damage. I have given all the asked documents and received verification completed.

After which I did receive the said payout in my account.

It was about an moth when I claimed.

Receiving only system generated email as i have to wait for 5days for all my emails.

Please consider this complaint and request to do neccsary for getting the payout for the insurance claimed.

Thanks
Manikandan Baskaran
[protected]
[protected]

I registered a complain for repair of my tablet on 3rd Feb 2022 and I paid 1000 rupees. Till 16th feb nothing happened and then they told me that another request is generated on 16th Feb
Pick up of tablet for repair was done on 25th Feb and since then whenever I call Jeeves customer care to know the status of my tablet they always say that we will get back to you in 5 days. Its been 45 days now i have not received any update from Jeeves. My tablet is not repaired yet and they are not even contacting me to provide an update.

I want to lodge a formal complaint against Jeeves Support in Consumer Court

Service Completed: Dear Customer, Jeeves has completed PM_SERVICE for your ticketid 2C30-43687JOSCDE-6489387 . We thank you for giving us the opportunity to serve you.
Service not provide by profession and show service complete.

I've purchased a LED TV from Flipkart and it got faulty. The technician from Jeeves came and said that the product can't be repaired. He uninstalled the product and its been 3 months the TV has been sitting at my home. They haven't picked it up. I haven't got a refund. Every time I call them or mail them they tell me that they will contact me within 2 business days. I'm fed up with this.

I've been calling them daily for more than 20 Days. They keep on asking 2 days time from last 15 days. Nothing else.

I bought Realme TV years back, now it is having some panel issue, but i have extended warrenty. I called the jeeves customer care and everytime they used to say "Technician will call you within 48 hrs", not its been 3 week i registered complaine, no one called or no one visited to check the issue.

I had a planned installation with Jeeves for bed purchased by me from Flipkart on 18th-March-2022. The order is : OD[protected] and service request number for the Installation and Demo with jeeves is [protected]@-91AJZ8-XP7NKP-R8NF9N-72KKCY2.

But after 2 days when my product was delivered, the product installation got cancelled by your side without informing me.

This is really unprofessional by your team end. Kindly look into the matter and do the needful.
I have also raised a complaint for the same with Flipkart

I have purchased a Samsung Galaxy F22 mobile from Flipkart with one year of complete accidental insurance (Jeeves Consumer Services) on the 10th of February 2022. After using it for one month, my phone got slipped down from my bed to the floor. Then it's most of the display color became purple. After that for its repair claim, I called the customer care of Jeeves. She told me that she has raised my claim with the number CLCMT[protected], and now I will receive an email, in which I have to reply with some documents (Govt. ID, mobile photos). Since that day I had been continuously sending them the documents but every time they send me to email to resubmit the documents. I understood they are making fool of me. Could anyone please let me know what should I do now?