Jeeves Consumer Services Complaints & Reviews

The Realme 43" TV I purchased from Flipkart had 3 yrs complete protection plan from Jeeves. After 1yr o[censored]se, TV got panel issue and hence raised complaint with Jeeves for repairing the TV. The technician visited home and taken TV to their office for repair (on Feb 8th 2022).

Couple of days later Jeeves informed that due to high repair cost, they can't repair the TV rather they can offer 80% of TV cost as refund. Since my requirement was only to repair the TV, I denied the refund option and asked them to return the TV without repairing (on Feb 26th 2022).

Since then, I didn't get any proper response on where my TV currently is and why not returning to home - I have called Jeeves customer care[protected] several times and even sent several emails to their support ([protected]@jeeves.co.in), still no proper resolution on TV return - every time I am asked to wait for 1 or 2 business days and this is the same I am hearing for the past two weeks without any developments from their end.

TV Model: Realme 108cm (43 inch) Full HD LED Smart Android TV
TV Serial Number: 01SFTV[protected]
Jeeves complete protection plan number: CPJV[protected]
Jeeves TV complaint claim ID: CLCPE[protected]

Very very very very very very very very very very worst service, I insured for my tab which I bought through flipkart, accidentally it fell down I raised a claim and claim process done on 27th jan with payment still my device is not picked up every time I call they say wait for 2 business days, what is really happening customer support only know to tell sorry for the inconvenience caused we will solve please wait for 2 business days... It is going to be 2 months..

I have sent a Mobile for repair on 24.02.2021 and they rectified the issue and returned through the courier(ECOM EXPRESS bearing document no: [protected]) on 26.02.2021. but till now I didn't receive the Parcel and if we call to the customer care they are not giving the proper response.

ECOM team also not responding to my issue.

I really had the most pathetic experience with Jeeves warranty services today.
I had ordered a MarQ washing machine that was making loud noises and hence I had asked for repair using my warranty services which was bought while purchasing the item on Flipkart (PFA for reference). 3 guys namely Bharath (+91-[protected]), Akbar Shariff ([protected]), and one more came to my place today with the drum roll part. Post which they disassembled the machine and said they couldn't correct the noise. Left without even assembling the machine. Now a machine which was working before is in a worse condition.
Really need to understand the issue here and is that the warranty services are for to make a workable machine non-workable.

Hi Purchases Nokia 55 inches 4k TV through Flipkart on[protected]
While installation, service man from FlipKart/Jeeves, I purchased extended warranty for 3 years.
On 16th Feb 2022, I logged a complaint regarding some white patches all over my TV screen.
On 18th Feb 2022, my TV was picked up by Jeeves executive.

Claim ID is CLJWP[protected]

They told me that my TV will be repaired and will...

72hours passed service is not done

Never ever take extended warranty from Jeeves, you will land up in trouble, for a small repair they will take your TV to their service centre and later they will say that it is gone under non repairable, refund would be initiated. in the name of refund they will give you penny amount. be careful, they don't deserve a single star.

Total fraud company, there are many cases. please black list them

I bought a bed (Bharat Lifestyle) from Flipkart online unfortunately, I returned the bed to Flipkart but I did insurance of bedfrom Jeeves company (copy enclosed of bill) by his technician force to me, after I did mail to Jeeves company for claimed of withdraw of insurance and return the money of Rs 850/-. Jeeves company customer executive reply to me in email "we are returned the money in 7 to 8 days" (copy enclosed of mail reply) but they did not return my money.

I am again did e-mail for remember but again said "we are returned the money in 2 days" but after they are not returned my money. I am harrassed and same msg again reply. Now 3 months is going but still they Jeeves company not giving my money.

They are doing fun with me, I am totally harrassed but you are doing fraud with me.

Wakil khan
Cont - [protected]

I do not understand, how Jeeves team works. It has been more than 45days now, but to no result.

I will share the chain of events:

• On 18th Jan, I have logged complaint for TV, I was been told it will be done through a call by technician within 48 hrs.
• On 20th Jan, I got a call from technician and was told that this can not be resolved online and withing 72 hrs technician will visit.
• 22nd Jan, technician has visited and shared that there is issue in motherboard, it will be replaced, though 21days is the TAT however, if the parts are available it can be done withing 6-7 days
• On 30th Jan, when I reached Customer care, I was informed that the parts has reached local technician on 29th Jan, because of some personal issue he is not able to visit and would visit in a day.
• on 8th Feb, I got a call from Jeeves mentioning the TV would be rectified latest by 13th Feb
• on 15th Feb, when I called jeeves customer care, I was told, since the parts are not available our backend team will get in touch with you for refund/replacement.
• 19th Feb, I have started getting mails for refund, I have replied on daily basis, but no reply from team on the same, however everyday they will share a fresh mail for refund., now they have stop sharing email.
• on daily basis I am following up and every day they would say "we have escalated this for resolution, our team will get back to you within 24 hrs"

No resolution till date.

Claim ID : CLJPE[protected]

I had requested for claim for panel complaint on 2nd February 2022 in Complete Protection Plan for my TV which cost 24000 on flipkart. But after the technician picked up the TV, Jeeves executives contacted me and told that the TV cannot be repaired and I will get 14000 rupees as refund. They told that I will get only 80% of invoice value (18000) since it’s 14 months after purchase. I told them I want the TV repaired, but they denied that. Actually if they’re refunding the amount they should calculate 80% of selling value. Because I got this discount of 6000 rupees redeeming my coins and wallet amount. Who will refund that? So I demand either 80% of TV value or repair the TV ASAP. Claim ID : CLCPA[protected]

Hi my name is modasshir raja bought fridge with extended warranty, my fridge started problem from 19 feb. I called jeeves for repair i man came and repair but same problem started from sunday, i trying to call jeeves but call not connect

Not complete installed

I had ordered my OnePlus TV from OnePlus Store online. Which was delivered to me on 22nd Feb 2022 and since then the installation of the tv is being rescheduled without my consent. We are at our residence itself but I am constantly recieving message from Jeeves that the installation has been rescheduled and will be done tomorrow. Kindly see into this and assign a technician to install my tv and share their contact details with me so I can contact them.

[EW-467871] Extended Warranty | Claim ID : CLJPE[protected] | Plan ID : JPPOFFK1654109 | Refund

I purchased TV on flip cart. Now that is not operating on warranty period.

they said cant repair TV Will refund 70% of invoice value.

Jeeves Didn't Refund my amount as per terms and condition they should refund 70% of invoice value but now they sail will refund 30% .

Once they cancelled claim themselves.

Nokia 139cm (55 inch) UHD Smart TV (55TAUHDN) under the Complete Protection Lite 3 Year.

Device Details :
Device Name : Nokia 139cm (55 inch) UHD Smart TV (55TAUHDN)
Device Model: 55TAUHDN
Device Serial Number: N55U20C22TD07749

Plan Details :
Plan ID: CPJV[protected]
Plan Start Date: 21/01/2021
Plan End Dare: 20/01/2024
Remort Not working

As per my return request, seller arranged a tech visit on 16th of February and technician visited me and found that my phone has speaker issues.He recorded video and captured photos of phone, Software details, bill and himself carrying the phone.He assured me that the return will be approved as the phone was clearly defective.But after I left I received a message from flipkart saying my return will be cancelled.How that happened? I called the technician two more times again to make sure whether he did any mistake during updating.He acknowledged my phone had issues and he could not solve it.Then how could they sent me a cancelled message.This is so unfair.

Had given VU TV for repair and they said parts are not available and will refund 70% of the product cost, but we insisted for TV to be returned without resolving the issue itself, but they are telling only refund can be done. Worst customer service ever. They are not even providing their higher officials contact or transferring the call too. We gave the TV in good working condition, there was just a minute line in the picture, Now i'm not sure if the TV will be coming back to us in working condition as we gave.

I had some automatic switch off issues in my tv so i called Jeeves one technician came and without even opening tv he said it's motherboard issue ( software issue) so he placed order for it .then by 13 th day he came with spare and changed the mother board ...i was like wow good service ..then real face started on next day ..yea motherboard got burnt. so i made fresh compliant on 23 Jan 22. stating that poor quality of board ( spare) customer service arranged technician visit but no one came from 26 Jan to 3 Feb 22 i made call to customer service that no technician visited home...and i got same reply from all of them that we are sorry for u we will take action against fake technician visit and we will arrange alternative technician visit in next two days ..how could that even possible..all agent were replying the same...but issues did resolved no one visited...after 20 days i am getting a call that u will get refund of ₹4160 for ur tv worth ₹10700 as they couldn't get spares ..but according to condition they have to provide 70% of tv amount .they said that ur eligible amount is some ₹7100 but we detecting the Some ₹3600 for the service which u got for earlier service ( motherboard) ..why should I take responsibility for the fake cheap mother board which u provided & which got burnt in just 2 days of installation. ..pls do provide full 70% as refund without any deductions...
To review of Jeeves service ..i have metaphor for it... It's like i visited doctor that I had some pain in my heart doctor said we have to transplant heart ...after transplantation donor heart got rejected by my body and he asked to wait for long days untill u get new donor after some days no donor available ...u better die we will provide ur insurance amount to ur family after deducting the surgery cost and hospitalization
Pls do understand my agony and provide 70% refund

The Jeeves complete protection of my Samsung Frame TV is taken vide Invoice Number : INVDG-F0-E1TS0VXMF0BIIGM0I4TY3Y1WY[protected] dated[protected].
HSN/SACODE : 998599
Description : CPJV[protected]
Amount : Rs.7370/-

Due to display issue of SAMSUNG FRAME TV, the complaint has been raised to both Samsung and Jeeves customer service. Both the agency has verified physically and confirmed that due to non replacement of display issue, Samsung agreed to refund the total invoice amount purchased.
Accordingly the total purchase amount has been refunded by Samsung company. Whereas Jeeves as not refunded my amount till date.
In this regards the copy of DD/refund amount received from Samsung is attached for your reference and necessary action against pending refund amount from Jeeves towards complete protection of the said product.
Regards
C.Murali Manoharan
PH:[protected]
email: [protected]@gmail.com
Address:
40/1 Hopmen First Street,
Alandur,
Chennai-600016

EW-449955 extented warranty, 31/01/2022 I MADE A COMPLAINT ON MY VU50 INCH SMART TV automatically switch off after some time, after four days service technician visited and indented for faulty Board replacement .

14 days already over, the board received wrong board, again customer service telling to wait another one week or more than that ..